Adeola Ogunlade
Carlcare has launched its first Flagship service centre in Lagos.
The event, which took place recently, had in attendance government officials, members of the police force, market leaders, business partners, customers and distributors of related products.
At the event, the Director, Carlcare Service of West Africa, Leo Huang said over the years, Carlcare has always put the customer experience first.
He said “starting from the needs of customers, Carlcare has continuously optimized the service process, innovated the service mode, expanded the network coverage, and improved the management level to bring professional, efficient, convenient and trustworthy after-sales services to consumers”.
He noted that the vigorous development of Nigeria’s electronic product market, the people’s life and demand continue to improve.
“Following the development trend, Carlcare also continues to enrich its service products. At present, its business includes mobile phone repair, software upgrade, home appliance repair, flat-panel repair, old for new, accessories sales, etc. Carlcare will make unremitting efforts to continue to build a first-class comprehensive electronic product service provider”, he said.
Leo Huang added; “Carlcare will continue to provide quality after-sales service to its customers in a timely fashion while ensuring the customers are satisfied.”
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He went on to say: “I am announcing today different channels to be available to Carlcare customers which include, Twitter, Facebook, Instagram, WhatsApp and Phone calls in addition to the channels we have already.”
He asserted that in the era of Internet revolution sweeping the world, Carlcare combines the high efficiency and convenience of the Internet with the safe and reliable advantages of traditional stores, and cooperates with more than 2,100 service centres under the brand to help upgrade customer service experience
“We are glad that we have created over 500 direct jobs here at Carlcare, initiating quality trainings to empower our workforce with the skillsets required to grow themselves professionally, and ultimately keeping our customers happy,” says Chidi Okonkwo, General Manager, Transsion Holding Nigeria”, he said
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