Pension complaints and solutions

Pension complaints

TOR: My complaint is on non-payment of outstanding pension and gratuity sum of N1,723,275.33. I am a retired officer with the Nigeria Immigration Services. I was in service at the time of introduction of National Pension Commission (PenCom) in 2004.

By 2006, I registered with First Alliance Pension Limited in the first instance which has now metamorphosed into ARM Pension Managers with a PIN 100####.

But certificate issuance was unusually delayed and no explanation was advanced. This unexplained delay created anxiety prompting me to register with another pension manager, Stanbic IBTC Pension with PIN PEN100####. I retired in May, 2016.

By December 29, 2016, I applied for harmonisation of my pension managers to the PenCom into one pension manager to facilitate payment of my pension. PenCom replied me in a letter of February 1, 2017.

In the said reply, PenCom recognised the first pin registered with ARM as a valid PIN and that Stanbic IBTC PIN is considered invalid.

That ARM Pension Managers PFA Limited would retain the first valid pin on its data base while Stanbic IBTC Pension Managers would de-activate the second invalid Pin from its data base.

PENCOM advised that I should maintain Retirement Saving Account pin with ARM pension for all pension transactions.

PENCOM also promised to reconcile the contributions in the valid Pin to ensure that total contributions there in are brought up to date accordingly, while that in the valid PIN (if any) would be refunded to the Federal Government through its accounts with the Central Bank of Nigeria. Kindly assist me solve this problem.

PENCOM: His retirement benefits were paid into the second pin with Stanbic IBTC. He is advised to formally write the complaint to the Commission for proper treatment.

Read Also: Pension complaints and solutions

JOHN:  My name is John, a retiree from Federal Polytecnic Idah 2018. My PFA is Sigma. I did my biodata in July 17, 2017 and my last salary was September 2018. I learnt that PenCom exists for the Nigerian pension industry to ensure that retirement benefits are paid as and when due.  Since the time to date does it mean pension is no longer paid as and when due? When should I expect my retirement benefits. And, what are the kind of problem(s) that cause this long delay?

PENCOM: He needs to forward his enrolment slip to enable the Commission access his records.

FOLOWOSELE:My name is Folowosele, I retired as a civil servant. Please what document do I submit to PENCOM to process my pension.

PENCOM: He needs to contact the Pension Desk Officer (PDO) of his MDA to get the necessary documents for enrolment. He is also required to come along with the PDO to the enrolment center for his/her attestation.

ASUQUO: I am Asuquo from Akwa Ibom. Please what are the rules and regulations of payment for Federal Government retirees? Secondly, I retired in April this year when will my accrued right be paid.

PENCOM: The rules and regulation for payment of Federal Government retirement benefits under the CPS starts by participating in the Commission’s Pre-retirement verification and enrolment exercise. The prospective retiree/retiree needs to contact the Pension Desk Officer (PDO) of his/her MDA to get the necessary documents for enrolment. He/she is also required to come along with the PDO to the enrolment centre for his/her attestation. After the enrolment exercise, the retirement benefits are determined and paid into the RSA of the retiree based on the information provided by the retiree during enrolment. But please NOTE that retirement benefits are paid subject to release of funds by Federal Government for payment of accrued rights.