Pension complaints and solutions

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SUNDAY: I retired in June 2003 from the service of former governmet agency now National Clearing and Forwarding Agency. I received my pension from March 2008 to April 2018. But they stopped my pension after April and I don’t know why. Please help me.

PTAD: If Mr Eshiet has been verified, we advise that he send a clearly scanned copy of his verification slip to complaints@ptad.gov.ng. If he has not been verified, he can visit our Abuja or Lagos office with his employment documents, BVN and original stamped bank statement from April 2018 till date to be verified and monthly pension payment resumed if eligible.

BENJAMIN: I am Benjamin, I retired in 2006 under the old NEPA/PHCN and by transition from NELMCO to PTAD. My monthly pension of January and March 2015 were omitted. I went to PTAD five times and did all what I was told to do but to my surprise, each time I went there, they would tell me ‘no fund’ Please intervene for me.

PTAD: The pensioner is required to submit his bank statement from July 2014 to date to PTAD Office Abuja including his complaint to enable us investigate and resolve his complaint.

ISA: Good evening, Madam. This is from one of the Pre 1996 Railway pensioner in Nasarawa State. My name is Isa. Our 18-month arrears (part of 52 months) since the time of former President Goodluck Jonathan is yet to be cleared. Also, railway pensioners are the least paid nationwide.

Kindly use your good office to help and solve our problems. We “Thank you” for been there for us.

PTAD: It is an assumed liability by some group of pensioners in the NRC. The group is yet to forward any supporting documents.

ALICE: My name is Alice. Thanks for The Nation’s concern on pensioner’s matters. I am a state pensioner with federal share. I retired on April 30, 2008 without payment till date. I did verification since August 2017, but PTAD has not paid me. Several pensioners have got their pension. Kindly assist.  Thank you.

PTAD: The pensioner’s complaint has been investigated. She will receive payment as funds are allocated and released by the FG.

JOHN:  My name is John, a retiree from Federal Polytecnic, Idah 2018. My PFA is Sigma. I did my biodata in July 17, 2017 and my last salary was in September 2018.

I learnt that PenCom ensures that retirement benefits are paid as at when due.  Since then, does it mean pension is no longer paid as at when due? When should I expect my retirement benefits? And what are the kind of problem(s) that cause this long delay?

Read Also: Pension complaints and solutions

 

PENCOM: He needs to forward his enrolment slip to enable the commission access his records.

FOLOWOSELE: My name is Folowosele. I retired as a civil servant. Please what document do I submit to PENCOM to process my pension?

PENCOM: He needs to contact the Pension Desk Officer (PDO) of his MDA to get the necessary documents for enrolment. He is required to come along with the PDO to the enrolment center for his/her attestation.

 

ASUQUO: I am Asuquo from Akwa Ibom State. Please what are the rules and regulations of payment for Federal Government retirees? Secondly, I retired in April, last year. When will my accrued right be paid?

PENCOM: The rules and regulation for payment of Federal Government retirement benefits under the CPS starts by participating in the commission’s pre-retirement verification and enrolment. The prospective retiree/retiree needs to contact the Pension Desk Officer (PDO) of his/her MDA to get the documents for enrolment.

He/she is also required to come along with the PDO to the enrolment center for his/her attestation. After the enrolment, the retirement benefits are determined and paid into the RSA of the retiree based on the information provided by the retiree during enrolment. But please note that retirement benefits are paid subject to release of funds by the Federal Government for payment of accrued rights.

ADIGUN: My name is Adigun and my PFA is First Guarantee.  The issue I want to discuss affects contributory pensioners who were Osun State Government employees that retired in 2016 to date. None of these sets have received either gratuity or pension since they retired. The real problem we are having is not known as we were being fed with lies by various concerned PFAs from time to time.

Kindly advise us on the way out of this predicament.

PENCOM: The relevant Department would require the PIN of the complainant to assist them further.

 

 

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