‘How we build buyer/seller trust’

Ojaayo

Our Reporter

 

With COVID-19 making virtual marketing more popular, Chief Executive Officer of an online store, Ojaayo, Ikechukwu Madu, has said there is the need to build trust between buyers and sellers.

He said his platform has, therefore, introduced the Escrow Protection /7-Day Return Policy where buyers can return goods they are not satisfied with and get a full refund.

He said: “We wanted an e-commerce system that would be designed to solve the issues of trust between merchants and buyers.”

On what makes the online store unique, he said: “To become a vendor, all you need to do is visit ojaayo.com, register and start uploading your products. The products sold on ojaayo.com are generally affordable.

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“You can bargain in real-time on any product. This is a first in the Nigerian e-commerce industry and maybe even the world. The process is user-friendly and interactive so anyone can use it seamlessly.

“For individuals who wish to be vendors, registration is absolutely free and you can upload and sell an unlimited number of products. Yes, we do charge commissions on each sale but only when the vendor has sold so he or she has nothing to lose really. Anyone can be a vendor so long as you have products to sell.

“We have a buy now, pay later service for customers. Yes, our shoppers can buy a product and pay for it later. We are the first e-commerce site to offer credit services to customers. We also have an option for installment payment. This is another first too. We are very different from other e-commerce stores.”

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