The Nigerian e-commerce space is set for a new experience as Household Max Online Limited formally launched its Householdmax.com, widely regarded as Nigeria’s largest family and household online megastore.
The launch in Lagos was graced by several enthusiastic customers and dignitaries, who had enjoyed the value-added services of the online megastore. The special guest of honour was Iyalode of Lagos, Hajia Bintu Fatima Tinubu. The launch also included a raffle draw during which attendees won shopping vouchers.
Speaking at the launch, executive director, Household Max Online Limited, Aisha Tinubu, said the Householdmax.com has come to provide convenience and ease challenges associated with the hectic lifestyle of an average family and individual.
According to her, with most people nowadays living increasingly busier lives with so much to do always, many tasks to juggle, and all in 24hours that never seem to be enough, lifestyle and shopping patterns in Nigeria are changing rapidly, shaped by concerns about traffic, security issues, time constrains and product availability in offline stores.
“This is where Householdmax comes in; we are Nigeria’s largest family and household online megastore. We commenced business a few months ago with the sole focus of aiding professional, families and households in ensuring that their needs and aspirations are met and their lifestyles, supported. We are not only about online trade; we are more focused on consistently creating those value-adding services that our customers find invaluable, and we know how to support them in the realisation of their plans,” Tinubu said.
She noted that shopping through Householdmax has been designed to be simple, secure, quick, and personalised in such a way to give the buyer and any extended beneficiary much satisfaction.
She added customers shopping through the platform can make payment safely and securely using their bank cards, or they can opt to simply submit their order for processing while they make a bank transfer subsequently. The online store has also partnered Interswitch, Guaranty Trust Bank and FCMB Plc to facilitate seamless payment.
“Our payment platform is also integrated to accept International card payments and international bank transfers to aid Nigerians in Diaspora needing to shop for elderly parents or loved ones who reside in Nigeria. Householdmax delivers nationwide and our customers enjoy free delivery, same day delivery, delivery within 24 hours or within 2-7 days for certain products and delivery locations. Our delivery is handled by a combination of our delivery fleet as well as third party logistics companies,” Tinubu said.
She pointed out that Householdmax.com also comes with additional value in terms of knowledge and information sharing as the website continually seek and communicate valuable information and helpful tips relevant to shoppers to them.
She assured on the quality of products from the online store noting that the company attaches much importance to the principle that customers must be happy and pleased with the products they receive in their orders and for these to match exactly what they have viewed on the website and were expecting.
“Our experienced quality control team works with stringent company standard operating procedures to ensure that every single product listed on our website meets our quality standards. Because the ecommerce industry is still evolving in Nigeria, it is important to us that customer trust is established and maintained and this can only be achieved by consistently meeting or exceeding our customers’ expectations,” Tinubu noted.
She said the company has dedicated teams that handle and manage any peculiar requests or special instructions attached to all customers’ orders, pointing out that its personalised ancillary services have set Householdmax.com clearly apart from competition.