The Lagos State Accountant-General and Permanent Secretary, State Treasury Office (STO), Dr. Muritala Abiodun, has promised improved service delivery for the public in sector financial service, as a citadel for financial professionals.
He spoke at the launch of the STO’s service charter initiative, premised on providing world-class financial services for Lagosians through seasoned professionals in a conducive working environment.
Abiodun hailed the Lagos State Office of Transformation Creativity and Innovation (OTCI), for pioneering the initiative, which, according to him, would make the office more responsive to its mandate.
He urged the public, especially STO stakeholders, to demand excellent services from its officers, saying officers, especially the service champions, had been trained in customer service relationship.
The Permanent Secretary, Public Service Office, Mr. Samson Ajibade, who represented the Head of Service, Mr. Hakeem Muri-Okunola, at the service charter launch, advised STO officials to see the document as a legacy and a blueprint to guide the service champions.
The Permanent Secretary, Local Government Service Commission, Mr. Biodun Bamgboye, enjoined STO to see the service charter document as a serious business plan, noting that there was need to exemplify and proffer a way forward in fulfilling its pact as a government to the public.
The Director General, OTCI, Mr. Toba Otusanya, said the vision the government had for the creation of the service charter was to serve as a vehicle for setting the standard the public could expect when interacting with any government agency.
The former Permanent Secretary, Ministry of Tourism, Arts and Culture, Princess Adenike Adedoyin-Ajayi, described the service charter as an integral part of the blueprint to push the state forward under the strategic framework of Lagos development plan.