Category: Aviation

  • Leveraging codeshare, interline for airlines’ profitability

    Partnerships among global carriers are gaining new heights as airlines consolidate on the benefits of codeshare and interline agreements. Nigerian carriers considered ‘point-to-point airlines ‘ are fast realising that they could achieve profitability, if they forge such pacts on intercontinental routes, KELVIN OSA OKUNBOR reports.

    GLOBAL airlines are consummating the benefits of  interlining their operations through codeshare agreements.

    Under such deals, a passenger with a ticket could reach several destinations on the route operated by cooperating carriers.

    Codeshare is an interline partnership in which one carrier markets service and places its code on another carrier’s flights. This offers carriers an opportunity to provide service to destinations not in their route structure.

    Under the agreement, which is common in the international aviation sector, the originating airline and the supporting one agree on a formula for sharing the ticket cost.

    In the case of interline agreement, one carrier distributes passengers  to others on routes it does not operate into.

    There are three such alliances.   They are: One World, Star Alliance and Skyteam.

    Star Alliance, Oneworld, and Skyteam comprise 62 member- airlines, which represent more than 50 per cent of global capacity and generate more than $380 billion in revenue yearly. Passengers and airlines across the world have built a level of confidence in airlines belonging to these alliances.

    One World Alliance airlines include American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, and SriLankan Airlines and  about 30 others.

    Star Alliance’s 27-member airlines operate a fleet of 4,657 aircraft, serving more than 1,330 airports in 192 countries with more than 18,500 daily departures.

    They include Andrian Airlines, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines, Avianca, Avianca Brasil, Brussels Airlines, Croatia Airlines, Copa Airlines, Ethiopian Airlines, Egypt Air, Eva Air, LOT Polish Airlines.

    Others are Lufthansa German Airlines, SAS, Shenzen Airlines, Singapore Airlines, TAP Portugal, Thai Airways International, Turkish Airlines and United Airlines.

    Sky Team has 20 members, which include Aeroflot, Aerflot  Argentinas, Aerom, Mexico Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines and Xiamen Airlines.

    Nigerian carriers do not belong to any of the alliances.

    This, experts say, account for the inability of local carriers to compete on regional and intercontinental routes.

    To be part of global airlines’ alliance, many factors are considered.

    The qualifying carrier must have scaled through the International Operations Safety Audit (IOSA) by  the International Air Transport Association (IATA).

    Though many Nigerian carriers, including Air Peace, Arik Air, Dana Air, Medview Airlines, Overland Airways, Aero Airlines, and First Nation Airways, have passed the safety  hurdle and its enhanced versions, some are yet to be enlisted in the clearing house of the global regulator.

    IATA Regional Manager, West Africa, Samson Fatokun, said listing in the clearing house would make it easier for indigenous carriers to negotiate interline and codeshare agreements.

    According experts, Nigerian carriers are mere point-to-point carriers.

    Investigations reveal that many passengers consider carriers that could take them beyond the points operated by the originating carrier before they purchase their tickets.

    But, the paradigm is about to change as Air Peace has engaged many foreign carriers on interline and codeshare agreements.

    In an interview, its Chairman, Allen Onyema, said the airline has concluded discussions with a Middle East carrier to distribute its passengers on the Nigerian/Dubai/Sharjah route.

    He said the airline would distribute Air Peace passengers travelling beyond Dubai to other Gulf States and other destinations in the United Arab Emirates.

    Besides the Middle East, he said the agreement would also see to the partnering carrier distributing Air Peace passengers to the Far East, including China, Malaysia, and Indonesia.

    Onyema said  the airline was negotiating for interline and code-share partners on its international routes to ensure that it takes passengers beyond its own destinations.

    “We should cooperate more. We can even do spares pooling. It will help airlines. We are seeking partnership with other foreign airlines. We do not want to do point to point. We want to be a one-stop shop airline for passengers.

    “Codeshare is part of the arrangements for our proposed international flights. This is the approach we expect foreign airlines operating in Nigeria to embrace, but they appear to have a different agenda. So, we can confirm our interest in code sharing with our foreign counterparts, but we cannot  compel them to tag along.

    “We want to make sure Nigerians are proud of their own. We want to make the international community not to have anything to hold on to, to fault us. So, we want to make sure that we put in place a solid structure for the upcoming international operations. These are the reasons we have not started. We do not want to go into international operations and come out. We want to make sure we have enough planes to do the international operations. You do not begin international operations with one aircraft. If the aircraft develops fault, what do you do? You disappoint passengers? You do not  start international operations with even two aircraft, which is why we have acquired four B777. We have not started because the others have not come in. And we do not want to rush it.”

    He further said: “We have reached interline agreements with a United Arab Emirates carrier to assist us distribute passengers through the gulf region and beyond. That way Air Peace is no more a point-to-point carrier. The same agreement we will sign when we start operations into the United States and and China, that is the way to go to run a profitable airline that would give passengers access to all routes on the global network.”

    Also, Regional Manager, West Africa, Emirates Airline, Mr Afzal Parambil, said Emirates is disposed to entering into interline agreements with any Nigerian carrier, which safety and operational template align with its vision.

    He said: “This will assist us to achieve feeding and de-feeding  of passengers into our over 150 global routes. Though we once had some agreement with Arik Air, we are in discussions with some partners. We do not have any challenge partnering with any airline.

    “But we must look at the enhanced processes of such partner airline to endure it runs a smooth and efficient services in addition to evaluating the performance reliability of such carrier.This is to ascertain their safety, promptness before we sign any pact that will ensure mutuality and efficiency.”

    Last year, two African carriers – Dana Air and Asky Airlines – signed a strategic interline agreement.

    The agreement, according to the Managing Director, Dana Air, Jackie Hitharamani, was part of efforts to boost the operations of the two carriers.

    Speaking at the signing at Dana Air Corporate Head office in Lagos, the Group Managing Director of Dana Air, Jacky Hathiramani, said: “We have taken a bold step towards achieving our strategic route and fleet expansion programme. With this partnership, we shall be adding some brand new aircraft to our fleet soon.

    “We have also had advanced talks with some other notable aircraft manufacturers and very soon, some of the aircraft outside the country on maintenance, will also be arriving. This is part of our desire to provide options for our guests who have also been requesting us to consider some under-served cities in Nigeria. We want to assure our guests of our commitment towards providing safe, reliable, affordable and world-class air transport services in Nigeria.”

  • NUATE president to fight for workers

    THE new President of the National Association of Air Transport Employees (NUATE), Ben Nnabue,  has vowed to end workers’ victimisation.

    Speaking with reporters  after his election in Asaba, the Delta State capital, Nnabue said he would resist concession, casualisation and job loss in the sector.

    According to him, welfare of workers will remain paramount. He said the union has declared an emergency in the condition of service.

    Nnabue explained that a four- point agenda of leadership, security, welfare of members and financial autonomy has been mapped out for the union.

    He promised to construct a 45-room hotel on NUATE’s property  in Beesam in Lagos.

    Nnabue said this would enable the union to depend on internally generated revenue for self-sustenance.

    He said a new means of communication among NUATE members across the country would be introduced to keep members posted with activities of the union.

    While assuring members  that he would execute his campaign promises, he appealed to them to work with the new team to achieve their goals.

    Nnabue over the weekend defeated four other contestants to win.

    He thanked the NUATE ‘s immediate past president, Comrade Mohammed Safiyanu, for his support.

    Meanwhile, Safiyanu urged the new executive to remain focus, especially as the issue of airport concession was in the front burner.

    Safiyanu said it would enable them to approach the issue with all seriousness, saying it would be a great challenge if not well tackled, which may lead to problems.

  • ‘How Boeing 737 Max ‘ll boost our operations’

    The use of Boeing 737 Max will boost Air Peace’s operations and reduce maintenance costs through low fuel consumption, the airline’s Chairman, Allen Onyema, has said.

    Onyema said these were the factors considered when the airline ordered for 10 Boeing 737 Max from the American manufacturer.

    Besides, it is the best aircraft for long haul operations, he said.

    Onyema said in Lagos that Boeing 737 Max aircraft would help the carrier in its intercontinental operations, which require planes that can carry over 200 passengers.

    The airline, he said, decided to acquire the aircraft in order to expand its operations after about four years of changing the domestic aviation landscape.

    Onyema said the aircraft would place the country at par with what legacy carriers across the globe are offering their passengers.

    Affirming that Air Peace was sticking to its business model and expansion plan, Onyema said the  10 new aircraft would increase its fleet of airplanes to 37.

    He said: “The decision to order 10 Boeing 737 Max airplanes was not taken in a hurry, but part of our strategic growth plan in the fourth year of our existence to buy brand new airplanes. Apart from the new Boeing airplanes, we are also in discussions with Airbus, Bombardier and ATR to acquire their brands of aircraft.

    “ We struck the deal to acquire airplanes from Boeing because our financial partners, Fidelity Bank, were excited over our template for repayment. Apart from Fidelity, other  Nigerian banks are ready to undertake such deals for us to get brand new planes that will change passengers’ perception about Nigerian carriers.

    “The new planes besides changing passengers’ perception will also alter the narrative about the economics of airline business by ensuring reliability, reducing cost of aircraft maintenance and fueling.”

    On why Air Peace has not commenced flights on some international routes, Onyema cited regulatory approvals from the civil aviation authorities of the countries it is designated to fly into.

    He said most of the complaints about its delay to launch such flights were because of factors outside its control.

    Onyema said the government should step up its support to indigenous carriers by getting involved in international aero politics.

    He said: “Indigenous carriers need the support of the government to actualise their dream of flying into international routes. Other countries are supporting their carriers, there is no harm if Nigerian government does the needful by getting more involved in international aero politics to support Air Peace.”

    He said some foreign carriers enjoying privileges on Nigerian routes could do anything to frustrate the efforts of Air Peace to fly into their countries due to perceived competition.

    He said South African government and the Government of the People’s Republic of China have set stringent conditions for Air Peace, which its officials have been grappling to navigate through.

    For instance, Onyema said the Chinese Government mandated Air Peace to have two aircraft registered and documented with its civil aviation authority to meet requirement for approval for flights.

    South African Government, he said, took over two years to respond to its application, which is being handled by the authorities.

    He said the Nigerian Government should go the extra mile to leverage international aero politics to soften the ground for indigenous carriers, which had proven that they could match legacy carriers with same service if a level playing field is created.

    He disclosed that before the end of November, Air Peace would commence flights into the United Arab Emirates, a development he said was creating jitters in foreign carriers’ circle.

    Onyema said Air Peace would unveil competitive fares on some of its international routes.

    He said the carrier was not in a haste to begin flights into the United Kingdom, because it needed to get its acts right so as not to embarrass Nigerians with glitches in its operations.

    Onyema said the carrier needed to have enough aircraft best suited for long haul operations with back- up arrangement to forestall possibilities of aircraft developing fault.

    He said: ”We are not in a haste to commence operations into London yet, we will abide by regulatory advice to sort out all that is required by getting the right approvals and aircraft before commencing flights.

    “ We do not intend to erode passengers’ confidence and embarrass the country.”

    He, however, called on the government to, as a matter of urgency, fix airport infrastructure including good terminals; functional air field lighting systems and transit facilities to enable Nigeria become a hub.

    Onyema said efficient airport infrastructure plays a huge role in the development of hubs, and can attract airlines using them to connect flights.

    He said the need for efficient airport systems reaffirms the need for the government to concession airports to enable them run seamlessly.

    The concession arrangement, he said, should not bring about job losses;  those affected in the management of the terminals from public to private managers, should be deployed to other agencies of government, Onyema said.

    He decried the negative views of some so-called experts in the sector, whom he alleged are misadvising government on how it could turn around the sector.

    Onyema said Air Peace has developed a financial template for its aircraft acquisition that has made some financial institutions seek to partner it on fleet expansion.

    He commended Boeing for supporting its fleet expansion by introducing a flexible model for acquisition.

  • ‘Developing airports into hubs’ 

    To develop an airport into a hub, there must be proper investment in operational infrastructure and planning, the Regional Manager, West Africa, Emirates Airline, Mr Afzal Parambil, has said.

    He said airports do not become a hub overnight without a robust planning for operational facilities and airlines that will operate in such facilities.

    To achieve this, he said governments of many countries should continue to put in place facilities at airports that would match the volume of anticipated growth in passenger capacity.

    Speaking in an interview at the weekend in Lagos, he said the government of the United Arab Emirates has adopted this strategy to develop Dubai into a successful hub in the Middle East.

    He urged the Nigerian Government to take a cue from what has been achieved by Ghana in developing Kotoka Airport , in Accra, into a hub for West Africa.

    The Emirates Manager said Nigerian government over the years has been consistent in addressing challenges of airport infrastructure.

    He, however, noted that countries with national carriers have the capacity to use such airlines to develop airport infrastructure.

    Parambil said Emirates is interested in the Nigerian market because most Nigerians see Dubai as a favorite destination.

    He said the airline will continue to invest in the Nigerian market having flown over five million passengers in many years.

    He said: ”This explains our investment in this market by introducing the Boeing 777 aircraft , which is our flagship equipment to serve the Abuja / Dubai route.

    “ Besides passenger service into Nigeria, we have consolidated on  air freight of goods including, kola nuts , chocolate and medical supplies out of Nigeria. We have also assisted in Hajj operations. Our ambitious growth plan is to consolidate our current daily passenger load factor out of Nigeria. “

    He said Emirates is favourably disposed to entering into interline agreements with any domestic carrier , which safety and operational template aligns with its vision.

    “ This will assist us to achieve feeding and de- feeding  of passengers into our over 150 global routes. Though we once had some agreement with Arik Air, we are in discussions with some partners. We do not have any challenge partnering with any airline.

    “ But, we must look at the enhanced processes of such partner airline to endure it runs a smooth and efficient services in addition to evaluating the performance reliability of such carrier . “This is to ascertain their safety, promptness before we sign any pact that will ensure mutuality and efficiency.”

    Meanwhile, Emirates Airlines has  upgraded its operating aircraft on the Abuja route to a Boeing 777-300ER from the 777-300 classic.

    The upgrade took effect last week.

  • Dana Air introduces smart booking

    Dana Air has introduced smart booking on WhatsApp to facilitate the buying of tickets.

    According to the airline, passengers can now book and pay immediately, book and pay later, register for Dana Miles or get details of their Dana Miles Account, get flight updates, make inquiries, reservations and lots more.

    Speaking on the airline’s cutting- edge initiative, its Accountable Manager/Chief Operating Officer, Mr Obi Mbanuzuo, said “Dana Air would continue to lead the pack with its innovative ways of getting customers to book with ease and take advantage of the multiple  benefits of interacting with us on our social media platforms especially WhatsApp.

    “We are always seeking ways to ensure that we offer the best of service and that our customer-centric products appeals to everybody.

    ‘’For us, nothing stops you from getting a booking even when you have too many things to do. Just a chat and you will get your booking code to pay conveniently when less busy or before expiry on our website www.flydanaair.com or at any of sales outlets Nationwide.’’

    “In 2017, when we launched our self-service kiosk located at MMA2, which enables travelers to book, pay, reschedule or check-in without joining the queue, we promised to continue to deploy necessary technology not just to guarantee ease of booking but to continually exceed the flying aspirations of our guests. We are delighted to have introduced the smart booking in furtherance of our vision to become Nigeria’s most customer-friendly airline.’’

     

  • Nigeria Air: PDP demands Minister’s arrest

    The Peoples Democratic Party ( PDP ) has demanded for the arrest and immediate prosecution of the Minister of Aviation, Senator Hadi Sirika.

    A statement on Thursday by the spokesman for the PDP, Kola Ologbondiyan accused the Minister of using a non-existent national carrier to defraud the nation to the tune of N1.2 billion.

    The government had on Wednesday announced the indefinite suspension of Nigeria Air, which was launched in London, United Kingdom, by the Minister in July

    The party charged President Muhammadu Buhari to speak out on the matter, alleging that funds released for the moribund project were diverted to finance his 2019 re-election bid.

    It described the indefinite suspension of the project as part of the “fraudulent script” by the Presidency, adding that the project never existed in the first place.

    The statement said, “It would be recalled that the PDP had in July alerted the nation that the unveiling of a non existent national carrier was a huge scam designed to create an impression of achievement, as well as a conduit by corrupt All Progressives Congress (APC) leaders and the Buhari Presidency to siphon public funds for selfish purposes.

    “Nigerians now know that the reason for the rush to London to ‘unveil’ mere drawings of airplanes, name, logo and imaginary routes of a non-existent fleet as our national carrier, without any structures, operational license, clear partnership agreements and no form of ground activity any where in our country.

    “What the APC and the Buhari Presidency failed to understand is that lies, no matter how ornamented, always have their expiring dates. The truth may be suppressed for a while, but it always has a way of coming to light.

    “It is now clear to the world that the Buhari administration is corrupt and lacks the capacity to productively engage against acts of corruption. This is the major reason our economy went into a recession and foreign investors have lost confidence in our nation”.

    The main opposition party demanded that the N1.2 billion said to have been invested in the project be immediately recovered and directed to critical interventions in the aviation sector, including the unpaid pension owed to retired aviation workers.

    The party counseled the APC and the Presidency to know that Nigerians could see through their alleged corruption and lies for which they will deal them a humiliating verdict at the polls, come 2019.

  • Our plans for equipment upgrade, by NAMA

    Managing Director, Nigerian Airspace Management Agency (NAMA) Captain Fola Akinkuotu has unveiled plans by the agency to upgrade air navigation equipment at airports across the country.

    According to Akinkuotu, the agency took the steps as part of its strategic plan to replace obsolete air navigation equipment at airports and other locations.

    Speaking in an interview last week in Lagos, he said the agency had addressed complaints in the performance of communication navigation and surveillance as well as air traffic management facilities.

    Akinkuotu said the agency in the last one year addressed radio communication challenges between pilots and air traffic controllers.

    Specifically, he said very high frequency radios have been installed in 17 airports for approach and aerodrome control.

    He said the agency also installed High power stand alone VHF radios in Lagos and Abuja area control centres.

    Akinkuotu said:”The Lagos end has been commissioned and is in operation, while installation in Kano has just been completed and will soon be put to use.

    “Also, a contract called extended range VHF radio system has been signed to modernise the main radio communication network to increase the number of remote sites from the current eight to 14.”

    He said the agency was carrying out progressive installation of navigational equipment in more than 12 airport locations .

    Akinkuotu said:”These include distant measuring equipment and instrument landing system and category instrument landing system system for Lagos and Abuja Airports. They will soon be installed.

    “NAMA in collaboration with the Edo State Government is presently installing an instrument landing system in Benin Airport.”

    He also spoke of plans for the installation of Wide Area Multilateration (WAM) surveillance system for the Gulf of Guinea ( Niger Delta Area ) for surveillance and control of low level flights, which will commence in a few weeks.

    “We cannot boast of having resolved all issues regarding shortcomings in the performance of communication navigation surveillance systems, but we have the ambition to continuously improve, modernise and replace these facilities as a matter of priority in order to make the airspace flexible, effective, efficient, economical and friendly as well as a desired destination for all airspace users.”

    Meanwhile, Nigerian Airspace Management Agency (NAMA) has declared that the Total Radar Coverage of Nigeria (TRACON), project is working optimally.

    NAMA also said that spare parts for the facility are regularly sourced from the manufacturer, Thales of France whenever required.

  • Dana Air clarifies Asky pact

    Dana Air has explained its partnership with  Togo based airline, Asky, saying the deal was to increase its aircraft fleet.

    The deal was expected to increase the airline’s fleet from three aircraft to 10.

    According to the Chief Operating Officer of the domestic airline, Obi Mbanuzuo, the partnership with Asky would see the airline operate with an all Asky crew in collaboration with crew from Dana Air, which he described as a ‘damp lease’.

    Besides increasing its aircraft fleet, Dana Air, Mbanuzuo said, will also leverage training of its crew as benefits of the pact. This is in addition to possibilities for code share and interline agreements.

    He said the deal had nothing to do with Ethiopian Airlines as being speculated in some quarters.

    The Dana Air manager said: “We have had no discussion with Ethiopian Airlines; we had zero discussions with them. Even in terms of the aircraft, this is strictly between Dana Air and Asky. For now, it’s an aircraft lease agreement and what we are getting in return. We are getting the aircraft, and we are giving the standard economic remuneration for that.

    “This has nothing to do with Ethiopian Airlines and if there is anything Asky is doing with Ethiopian Airlines, it is on their own level. The interline and codeshare, once we sign it, is also between us and Asky.”

    Mbanuzuo also said Asky aircraft would operate with Dana Air’s call sign, Dana in-flight services and catering and even the entire interior of the aircraft is branded Dana.

    “We are flying those airplanes and adding more. Aircraft and pilots on board are Asky’s and in the back we have cabin crew and they have theirs, it’s a damp lease. But the pilot flying might be from Asky, but he is Nigerian,” Mbanuzuo said.

    He said the  current deal with the Togolese airline was a stepping stone to greater and better things as Dana has aircraft going through rounds of certification before being introduced into the market.

    “There are aircraft currently registered under Dana name as the owner that nobody has seen yet, they are currently undergoing the necessary checks, the work being done on them needs them to conform to our regulations in Nigeria. We are working very hard with NCAA and there has been progress,” he said.

  • Attempt to remove aircraft sparks row at Lagos Airport

    AttemptS by some aviation agencies to smuggle out two aircraft parked at the tarmac has sparked a row at the domestic wing of the Murtala Muhammed Airpoirt, Ikeja, Lagos.

    At the centre of the controversy are the aircraft lessor, SEA Gold Investment Limited; local aviation regulatory agencies- Nigerian Civil Aviation Authority (NCAA) and Federal Airports Authority of Nigeria (FAAN); domestic airlines- Aerocontractors and Topbrass Aviation.

    The objects of the controversy are two 50-seater Bombardier DHC 8-315 aircraft with registration marks 5N- TBB and 5N TBC.

    Topbrass Aviation, which brought the aircraft into the country under “finance purchase” agreement from SEA Gold Investment Limited, said it was being challenged by  a firm represented by  a pilot in the Presidential Air Fleet.

    Topbrass Aviation said it paid higher lease rentals for 30 months for the two aircraft and was seeking to repossess them because of the residual paid for ownership.

    The airline said it was not bound by the conditions of Cape Town Convention, whereby airlines enter into operating  lease using the mobile asset as collateral.

    Topbrass Aviation contends it  has a court order restraining FAAN, NAMA, NCAA and AeroContractors from taking the aircraft out of the country, but a top source in the industry insists that SEA Gold Investment Limited has the right of attorney over the aircraft.

    Investigations reveal that unresolved issues concerning the conclusion of payment of lease rentals amounting to over $12 million by Topbrass Aviation to  SEA Gold Investment Limited it procured the aircraft from is the bone of contention.

    Topbrass Aviation was negotiating with SEA Gold Investment Limited for the renewal of its contract agreement for the finance lease of the two aircraft, because it did not default in the payment of the lease rentals. The NCAA, ordered it to handover the documents to the firm represented by the pilot in the Presidential Fleet .

    A source hinted that while the Ministry of Aviation and other agencies were trying to mediate between Topbrass Aviation and SEA Gold, the NCAA was allegedly working with some individuals to hand over the aircraft to the highly placed person in the industry.

    Efforts by Topbrass Aviation to prevail on the NCAA to re- register the two aircraft, while the matter was being resolved did not yield fruit as the aircraft  registration numbers were erased and the airplane towed from the tarmac of the general aviation terminal into Aerocontractors hangar.

    Speaking in an interview, President , Topbrass Aviation, Captain Roland Iyayi, said the NCAA, FAAN, and Aerocontractors have  been colluding with the firm to take possession of the two aircraft, even after Topbrass had concluded an agreement with SEA Gold Investment Limited.

    Iyayi alleged that NCAA, had since 2015 de-registered the aircraft from its data base.

    Sensing surreptitious moves to ferry the aircraft out of the country, Iyayi said Topbrass went to court to secure an order restraining concerned parties from tampering with the two aircraft.

    He regrets that despite the court order asking the parties not to tamper with the aircraft , NCAA and FAAN, and others are still perfecting plans to ferry the aircraft out of town.

    Sequel to this,Iyayi said Topbrass Aviation had filed contempt proceedings charge against the affected parties.

    A source close to Aerocontractors,said upon receiving the court papers, it has resolved to have nothing to do with the aircraft in contention.

    The Aerocontractors official said  the airline was  only approached by a third party to carry out maintenance check on the disputed aircraft.

    He denied that Aerocontractors was part of the plot to ferry out the aircraft.

    The Aerocontractors official said the aircraft will be towed out of its hangar to the tarmac of the GAT, as evidence of its non involvement in the matter.

    Officials of NCAA declined to comment on the matter because the issue is before a court of competent jurisdiction.

    Investigations revealed that FAAN, despite orders of the court restraining it from tampering with the aircraft has communicated its security personnel to release the aircraft to SEA Gold Investment Limited.

    In a letter with reference number FAAN /1600/OOT331, the authority said : “We write in respect of two aircraft (Bombardier Dosh 8 Q300 series) parked at the General Aviation Terminal of Murtala Muhammed Airport, Ikeja.

    “You are hereby directed to grant Messrs SEA Gold Investment Limited access to the aircraft and release same to the company accordingly.

    “The above is for your information and further necessary action.

    “Please ensure strict compliance and treat as very urgent.”

    Copies of the letter by FAAN were forwarded to Director General of NCAA, Director,  Security Services, FAAN ; Director, Airport Operations, FAAN and Terminal Manager, (GAT, FAAN).

    Speaking further on the matter, Iyayi said : “ It is sad that the NCAA as a regulator is allowing impunity to take over the aviation sector. Rather than seeking truce on issues affecting airlines and aircraft lessors, it is colluding with other agencies to allow people hijack, steal and smuggle out an aircraft out of the country.

    Despite court orders on the issue, the NCAA , not only re-registered the aircraft, it colluded with other agencies to issue documents to the highly placed personality in the industry to have access to the aircraft. What NCAA has done is pure promotion of anarchy  on the air side.”

  • Enhancing service delivery at airports

    To foster transparency, the Federal Airports Authority of Nigeria (FAAN) allowed airlines, concessionaires, passengers and other players to evaluate its operations at the Murtala Muhammed Airport, Lagos. Correspondent KELVIN OSA OKUNBOR reports.

    Collaboration among service providers and users at the airport has received a boost with the Federal Airports Authority of Nigeria (FAAN) second quarter stakeholders forum.

    The forum was another opportunity to foster a healthy relationship between the airport authority and users of its services.

    Users of airport facilities that attended the forum included airlines, ground handling companies, financial institutions, airport towing companies, eatery operators, security companies and car hire operators.

    FAAN Managing Director Saleh Dunoma said the forum was put together as an input-gathering measure for complaints, suggestions and feedback from users of services at the airports.

    Dunoma, who was represented by the Director of Operations, Captain Rabiu Yadudu, said it was only by getting feedback from airlines, passengers, concessionaires and other agencies that FAAN could improve its services.

    He said the forum was convened as one of the obligations outlined in its service charter: to meet quarterly to discuss issues of concern to the authority and fashion out solutions to them.

    Dunoma said discussion from a previous forum was yielding results. His words:“The goal of this forum is quality service delivery at airports. The greater percentage of customer airport experience is determined by agencies that have greater interface with passengers. This forum will help to analyse and evaluate contributions and responses received during the last quarter stakeholders meeting, which in turn enabled management to review the level of commitment with regard to actualising those contributions.

    “This is an important roadmap for the industry to ensure service improvement as a feedback mechanism.”

    Federal Govt’s response

    The National Coordinator/Chief Executive Officer, SERVICOM, Presidency, Mrs Nnenna Akajimele, urged FAAN to continue to improve on services at airports in line with the provisions of the service delivery charter.

    Represented by Afolabi Joseph, the SERVICOM boss said the government was worried over mounting complaints about service failures at airports.

    This he said led to the installation of complaints kiosks and application at departure and arrival points at airports.

    The kiosks, he said, are to enable passengers and other airport users lodge complaints of service failures, which would be addressed within 72 hours.

    Interventions from Regional Manager, MMIA

    The Regional Manager, Murtala Muhammed International Airport, Mrs Victoria Shin-Abba, said the forum could not have come at a better time when nations across the globe were engaging airport users to improve service.

    She said the forum has put FAAN in a position for self-audit where its customers and users of facilities at the airport can benefit.

    Gains from the forum

    Mrs Shin-Abba said FAAN has concluded plans to procure NEEDS scanners for the airport. The decision to procure the sophisticated equipment, she said, arose from feedback the authority got from airport users who complained of cumbersome process of screening.

    She said the NEEDS scanners would  help to detect narcotics, liquids, food and ammunition that may be brought to the airport. Such equipment, she said, is in use at some airports across the globe.

    She said: “This engagement with stakeholders is assisting FAAN to improve service delivery. We have observed that with the installation of the proposed NEEDS scanners, we could reduce person to person interface during passenger screening and resultantly reduce the tendency for extortion of passengers by airport security personnel.

    “With such equipment the security personnel does not have direct interface with passenger to warrant extortion of any sort.”

    Issues arising from previous forum

    FAAN NODAL Officer and General Manager, Customer Services, Mrs Ebele Okoye, said the forum provided an opportunity for the authority to deliver feedback to its management on grey areas in its operations.

    She listed issues raised in the last forum to include the need to put in place a service level agreement; abandonment of meeters and greeters facility at the airport; electricity fluctuations; agencies’ lack of condition of service which enables personnel to solicit for tips; and provision of vehicles and gadgets for security agencies.

    Others include poor quality public announcement and better management of protocol services; the  unfavourable pay as you go process introduced for car hire operators, lack of shuttle buses for passengers at the domestic wing, delays and cancelation of flights by airlines, improvement of facilities such as barriers, scanners and aces control and training of staff; and stakeholders relationship improvement.

    Resolution of the issue

    Mrs Okoye said some of the issues were being resolved, including the preparation of service level agreement by FAAN’s legal team; which she said would be made public as soon as it is ready.

    She said: “Training for public announcement staff and public address system is already worked on to enhance efficiency.

    “FAAN is in constant talks with airlines to resolve issues arising from flight cancellation and whenever it happens they have to communicate to concerned passengers.

    “Arrangement is in place to procure NEEDS scanners for detection of hard drugs, ammunition and food.”

    Fresh complaints from stakeholders

    Stakeholders drew FAAN’s attention to a myriad of challenges at the airports, including lack of air field lighting at some airports; closure of the central taxi way at the Lagos Airport and difficulty in getting on-duty cards for airport personnel.

    Others include: delay in baggage arrival; enforcement of towing laws around the airport; putting adequate signage at airport car parks; inadequate automated teller machines at sections of the airport beyond screening points; poor telecommunications network; protection from unruly passengers; installation of adequate close circuit television cameras around the airports and faulty weighing scales at airlines’ counters.