The Nation Newspaper

Category: Aviation

  • NAHCo, ATSSSAN partner on industry growth

    The Nigerian Aviation Handling Company Plc (NAHCo) and the Air Transport Services Senior Staff Association of Nigeria (ATSSSAN) have pledged to work together for the growth of the industry.

    ATSSSAN National President Ilitrus Ahmadu disclosed last week, when he visited the head office of the ground handling firm in Lagos.

    NAHCO’s Managing Director Norbert Bielderman said the firm was in support of unionism and looked forward to their working together to engender industrial harmony.

    Bielderman noted that during this recession, ATSSSAN leadership would be required to make a series of intervention for the benefit of the industry.

    He urged that such interventions should be made in good faith.

    Head, Corporate Services, NAHCo, Ahmed Bashir Gulma, said the firm would dialogue with the association to foster growth.

     

  • Not a smooth take-off at Kaduna Airport

    Not a smooth take-off at Kaduna Airport

    With the huge Abuja traffic moving into Kaduna Airport in the next five weeks, some logistic problems have reared their head. Concerted efforts by aeronautical agencies can mitigate the problems, KELVIN OSA OKUNBOR reports

    Despite all the preparations, it seemed nothing was done when flight operations began last week. Passengers have tales of woes to tell. They are complaining of ill-preparations by airlines and ancilliary service providers.

    From absence of point of sales (PoS) terminals, automated teller machines (ATMs), automated passenger processing and profiling equipment, airlines and passengers are struggling to align their businesses with prescribed standards mandated by the International Air Transport Association ( IATA).

    Though critical safety and security facilities, including screening machines and points are manned at the airport by personnel, Common User Terminal Equipment (CUTE) and other Automated Operations Management System (AOMS) are  yet to be installed at the airport.

    The global airlines and regulator insist these facilities – CUTE and AOMS – as prescribed by IATA, should be made available at airports to simplify the business of travel by easing passenger processing and facilitation.

    The use of the Kaduna Airport, according to the Minister of State, Aviation, Hadi Sirika, is an intervention to make way for major repairs of Nnamdi Azikiwe International Airport, Abuja. But many passengers said the closure of Abuja airport for flights could have been delayed until all facilities are fixed in Kaduna.

    Investigations reveal that aviation fuel suppliers, airline catering, and other ancillary service providers only mobilised limited equipment and personnel to Kaduna Airport to match the scale of flight operations.

    At the moment, Ethiopian Airlines is the only foreign carrier operating  flights into Kaduna Airport.

    Other foreign carriers, including British Airways, Lufthansa  German Airlines, South African Airways, Air France/KLM  cited logistics a few months ago as part of the reasons they would not operate flights into the airport.

    Sources hinted that regional carriers, such as ASKY Airlines, may join Ethiopian airlines to connect passengers into and out Kaduna Airport if more logistic and facilitation equipment are provided at the airport.

    But nine scheduled domestic carriers – Air Peace, AZMAN Air, Medview Airlines, Aero , Arik Air, DANA Air, Overland Airways and First Nation Airways have been struggling to keep their operations afloat at Kaduna Airport in the face of limited facilities.

    An airline operator who pleaded not to be named said government should have partnered with financial institutions to provide banking facilities.

    There are no automated teller machines at the new terminal for passengers who find it convenient to carry out payment for fares and extra luggage using cashless platform.

     

    Ministerial admission

     

    In an interview, last week in Kaduna, Sirika said government is aware of the challenges at Kaduna Airport. He said efforts were on to improve the state of facilities.

    Sirika said: “This is to thank  travelling passengers into and out of Kaduna consequent on closure of Abuja  Airport to attend to some safety concerns that the runway has completely failed.

    “We diverted operations to Kaduna and we did tremendous amount of work to get Kaduna to be efficient enough to serve the purpose.

    “We also want to say to Nigerians that this thing is temporary, they should bear with us in this time of emergency situation. Of course, they may observe some lapses. It is not  intentional. Once they find that out, we have a system in place where they can lodge their complaints and it will be attended to.”

    Investigations also revealed that many business class passengers are disappointed over non-completion of a business lounge, business centres, functional eateries, and other support facilities to keep them busy while they await their flights at Kaduna Airport.

     

    Passenger’s experience

     

    Though some passengers are excited over diversion of flights into Kaduna Airport, they say the government should provide business support facilities to enable airlines carry out seamless operations.

    A passenger, who identified himself as Toriola Stevens, expressed disappointment that  some airlines operating at Kaduna Airport do not have points of sales terminal facilities .

    He said the absence of such has encouraged some airlines to hike fares at late hours.

    He said: “Airlines at the airport do not even have PoS machines for people to buy tickets.

    ‘’One airline decided to hike its price exponentially because passengers were to pay with cash. The airline claimed that  they have closed their counters.

    ‘’Why should we start using an international airport that does not have any banking facility , no ATM machine, Stevens asked. To get money you have to travel many kilometres outside the airport, in the outskirts of city to get money. This is not convenient for passengers,’’ he added.

    Another passenger, who identified herself as Linda Ufot, said she was trapped at the airport because of absence of banking facilities.

    She said it was of no use to have an international airport without standard facilities.

    Ufot said: “I almost turned to a beggar last week when I travelled through the airport.

    ‘’I had looked forward to using my debit card to get some money for my air fare only to discover there were no ATM machines.’’

    Air navigation facilities

     

    The Nigerian Airspace Management Agency (NAMA) has assured airlines, pilots and other stakeholders of smooth air navigation services at Kaduna Airport.

    Its Managing Director, Captain Fola Akinkuotu, who spoke to reporters at the airport, said the airspace agency had mobilised relevant personnel and equipment to ensure safe flights.

    Akinkuotu  said the instrument- landing systems and other air navigation equipment were working effectively and had been flight checked by the pilots of many airlines.

    He said NAMA has back ups for the relevant air navigation equipment.

    According to him, apart from the old aerodrome safety and fire security tower from where air traffic controllers give advisory services to pilots, NAMA had also mobilised its mobile tower from Abuja into Kaduna to ensure smooth flights.

    He said pilots of many airlines have flown into Kaduna Airport using installed air navigation equipment in line with global standards.

    He said airport operations is not about the terminal building, but critical safety equipment that will ensure smooth take-off and landings of aircraft.

    He said fixing such critical safety equipment is what NAMA has done.

    Akinkuotu said: “NAMA has provided safety facilities because our work is navigation, surveillance and communication. NAMA is very satisfied that it has done a good job.

    “The glide scope, the instrument landing system are in place, we have the approach air field lighting that actually complement the instrument landing system.

    “The mobile tower  from Abuja is already in Kaduna working fine. Even our air traffic  controllers, engineers, aeronautical information services officers, air traffic communication officers are on ground to fix any equipment  that requires any repair.

    “We have deployed both equipment and personnel to strategic areas of need to ensure seamless flow of traffic at the airport during the six-week period.

    “We installed a digital Instrument Landing System (ILS) at Kaduna airport.”

    Other  facilities already deployed to Kaduna Airport, Akinkuotu said, include a low-level wind shear alerting and other cooling systems.

    “The Performance Based Navigation (PBN) procedures for satellite-based navigation capability have been published for aircraft that are  equipped to use it for approach and landing, rather than ground aids,”he added.

  • AIB, Nigerian Air Force partner on air safety

    The Nigerian Air Force  (NAF) and Accident Investigation Bureau (AIB) have unfolded plans to enhance aviation safety.

    They agreed to set up a joint-committee to explore areas of mutual cooperation.

    The deal, according to the Head, Public Affairs of the Bureau, Tunji Oketunbi, was  a fallout of a meeting between the leadership of the two bodies last week in Abuja.

    AIB’s new Commissioner and Chief Executive Officer,  Akin Olateru, visited the Chief of Air Staff (AVM), Air Vice Marshal Sadique Abubakar, where the two bodies examined areas of cooperation, Oketunbi said.

    The Chief of Air Staff,  according to Oketunbi, lauded the role of AIB in promoting safety in the  industry, saying the Air Force would be willing to extend its human and material resources to the bureau, urging its management to identify the needed areas of assistance.

    AVM Abubakar called on the AIB to initiate proactive measures that will mitigate the effects of air accidents.

    He invited AIB to be part of safety evaluation to have independent assessment from an external organisation

    Olateru  praised the Air Force for its  role in  supporting civil aviation and defence of the country.

    He said the importance of a stronger relationship between the two bodies cannot be over emphasised as the Air Force is strategically placed to help during emergencies with its facilities spread across the country.

    He canvassed cooperation in human capital development and emergency response.

    “There are a lot of things the Nigerian Air Force can do to assist the Accident Investigation Bureau in training. We know you don’t joke with  the training of Nigerian Air Force personnel.

    “We need to cooperate with you in developing human capital. We also need a documented emergency response plan in which you can play a very critical role,” Olateru said.

    Working together, he said, will help AIB in fulfilling its mandate of accident investigation and prevention.

    The AIB chief offered the Air Force the opportunity to use the Bureau’s flight laboratory for its incident and accident purposes just as the Chief of Air Staff pledged to post an officer to work in AIB as done to Nigerian Emergency Management Agency (NEMA) and  other agencies.

  • Airport closure: Domestic carriers mull survival strategies 

    Airport closure: Domestic carriers mull survival strategies 

    Light domestic airlines are putting  measures in place to keep their operations afloat in Abuja, as the Nnamdi Azikiwe International Airport will be closed from today.

    Flights into Abuja will be diverted to Kaduna International Airport for six weeks while the 34-year-old runway is to undergo comprehensive repairs.

    Part of the strategies being considered, according to the carriers, is to deplore medium-range aircraft in view of the expected drop in passenger traffic.

    The airlines are Arik Air, Aero, Medview, DANA Air, First Nation , Overland, AZMAN and Air Peace. Scaling down of flights to avoid increased operating costs is also being considered.

    A source close to one of the carriers hinted that the use of medium- range aircraft would save fuel cost, landing and parking fees, which are determined by aircraft weight and size as well as reduce crew.

    An airline worker, who pleaded anonymity, said operators would study the passenger traffic to enable them deploy the right aircraft.

    The Nation investigation revealed that the Airline Operators of Nigeria ( AON) was reaching out to the government to step support infrastructure, including aviation fuel dump at the Kaduna Airport to reduce the burden of airlines.

    The AON, it was also learnt, has reached out to the Federal Airports Authority of Nigeria ( FAAN) on the possibility of waiving some charges at the airport during the period.

    The Chief Executive Officer, Medview Airlines, Muneer Bankole, said the airline rolled out a special schedule of five daily flights from Lagos to Kaduna as a proactive measure. He said the special schedule would become effective on March 8 and end April 18.

    He said: ”With the schedule, all Medview Airline flights to Maiduguri and Yola will be routed through Kaduna Airport, but their departure and arrival time remain unchanged as well as flights originating from Lagos.

    Bankole said the schedule was a proactive measure to ensure that all passengers going to Maiduguri and Yola have a seamless transition to their various destinations, while flying Abuja-bound passengers to Kaduna, adding that the airline has put in place all the necessary logistics to cope with the traffic expected into  Kaduna International Airport.

    “This is a call to duty and we are equally duty bound to render uninterrupted services to air travellers on all our routes,” he said.

    On its part, Arik Air has unveiled its special schedule for Kaduna Airport. Its new Chief Executive, Captain Roy Ilegbodu, said the airline will operate three daily flights between Kaduna and Lagos and one daily flight between Kaduna and Accra, Ghana.

    He said Arik Air will also use Kaduna Airport to feed into other routes, including Port Harcourt, Ilorin, Sokoto, Gombe, Yola and Enugu, which will have one daily flight each. He added that the new schedule would be operated for six weeks until the  Abuja Airport is ready for flight operations.

    Investigations showed that Arik Air was working hard to return some of its aircraft that were abroad for major maintenance to cater to the needs of passengers into Kaduna Airport.

    Captain Ilegbodu said Arik passengers will be greeted with many more amazing customer-centric engagements in the months ahead, adding that its management was working hard to expand coverage.

    He said:“Arrangements have been concluded to return five of the grounded aircraft to service shortly and this will enable us add more flights to our network. We, therefore, welcome back our loyal customers and promise them a great flying experience.”

    But new entrant in the scheduled jet operations, Bristow Helicopters, said it would not divert its flights to Kaduna. The airline said it will connect Lagos passengers meant for Abuja into Minna Airport.

    The airline said effective from March 8,  it will operate a daily flight from Lagos to Minna, utilising an Embraer 135 aircraft with 37-seat capacity, saying  from Minna Airport, it would operate a helicopter shuttle service to and from Abuja airport for its customers.

    “After several safety and operational reviews, we are pleased with the state of the runway and conditions of the Minna Airport, located in Niger State, North Central Nigeria.

    “We will use Minna to continue the provision of seamless charter air travel to Abuja for corporate and business organisations. We want to assure our clients of continuous impeccable flight service for which the Bristow brand is synonymous,” Bristow’s  Head,  Business Development, Mayowa Babatunde, said.

    He added: “From the Minna Airport, Bristow will provide helicopter shuttle services to the VIP wing of the Abuja International Airport. Two Bristow helicopters, a Sikorsky S-92 and S-76, with the capacity to fly 19 and 12 passengers respectively, will provide shuttle services between Minna Airport and Abuja International Airport.”

  • Unions protest appointments at FAAN

    Unions  in the aviation sector have kicked against the Federal Government’s appointment of ‘an outsider’ as the General Manager, Finance, of the Federal Airports Authority of Nigeria (FAAN). The unions maintained that the position was for career civil servants.

    They made their position known during a peaceful protest at FAAN headquarters at the Murtala Muhammed Airport, Lagos.

    The protest was organised by the National Union of Air Transport Employees (NUATE), the Air Transport  Senior Staff Services Association of Nigeria (ATSSSAN) and the National Association of Aircraft Pilots and Engineers(NAAPE).

    Addressing the protesters,  General Secretary, NUATE, Mr Olayinka Abioye, said the Minister of State for Aviation, Hadi Sirika, had assured the unions that outsiders would not be given positions meant for career civil servants.

    “After a critical analysis of the appointment, we have observed that there was an error in bringing in an outsider to head the Department of Finance, FAAN, and we are saying no to such appointment.

    “The position he is being given is a career position and the minister has already told us that he doesn’t want outsiders to come and hijack any position in FAAN,” Abioye said.

    On his part, ATSSSAN President  Mr Ilitrus Ahmadu said it was unfortunate that career civil servants were not being given the opportunity to challenge those coming in from outside for such positions via written tests.

    “They need to prove that they are better than the people already on ground and that they deserve the jobs but unfortunately that has not been the case, “ Ahmadu said.

    This is just as some union members alleged ethnic bias in the appointment of some directors in some agencies.

    The unions have vowed to protest the bias, which they said was not healthy for the industry.

    The agencies are FAAN, Nigerian Civil Aviation Authority (NCAA) and Accident Investigation Bureau (AIB).

    The union members alleged that seven  northernershave been appointed directors in less than a dozen appointments in the three agencies.

    They include Ahmed Abbas Sanusi, director, Human Resources and Administration, NCAA, Bilikisu Adamu Sani, director, Finance and Accounts, NCAA, while Hashimu Ilyasu Wali, an engineer, and Captain Dayyabu Mustapha  Danraka were appointed directors of Engineering and Operations at AIB .

    At FAAN, three northerners were appointed. They are Group Captain USA Sadiq , director of Security Services; Captain Rabiu Hamisu Yadudu, director of Airport Operations, and Salisu Nura Daura, an engineer, director, Engineering Services.

    The Ministry of Aviation, however, declined to comment on the matter .

  • Air Peace connects Sokoto

    Governor of Sokoto State Aminu Tambuwal has endorsed Air Peace’s Lagos-Abuja-Sokoto flight.

    He spoke last week  during the inaugural Lagos-Abuja-Sokoto flight.

    Tambuwal, who was represented by the Secretary to the State Government, Prof. Bashir Garba, said Air Peace had become one of the serious  airlines in the country with its dependable services .

    He said the state government invited Air Peace to add Sokoto to its route network after checks on the airline.

    He said air travellers in Sokoto were not happy with the experiences they with other airlines, hence, the government invited Air Peace.

    He assured the airline that the government would provide it with necessary support, saying: “We will do everything possible to make sure that you would not regret extending your services to Sokoto State”.

    He added:”The airline has sufficient and reliable aircraft in their fleet. So we decided to reach out to the management and they answered positively to our call. We had an extensive discussion on how to make their services profitable for the benefit of the people of Sokoto State.

    “We want to assure you that we will do everything possible as the government to ensure that you do not have any regret extending your services to the state.”

    Chairman of Air Peace Allen Onyema said the invitation by Sokoto State government coincided with the airline’s plan “to embark on a massive expansion project to connect different cities in Nigeria, Africa and other international destinations.”

    Onyema, who was represented by the Quality and Safety Manager, Patrick Achurefe, said the airline recognised Sokoto as “a very strategic economic and social capital in the North and Nigeria as a whole,” adding the airline was keen to partner the state and people of Sokoto to address the challenges of air travel in the area.

    He said the Sokoto flight was  a new dawn for travellers on the route, addin: “Prepare yourself for an exciting flight experience. We have come to Sokoto to inaugurate on-time departure, uncompromising premium on the safety and comfort of air travellers and affordable flight services”

  • Halogen offers travel solution

    Nigeria’s  foremost security solutions services provider, Halogen Security Company Limited , has concluded  plans to ensure that air travelers to and from Abuja during the six weeks closure of Abuja Airport enjoy  safety and comfort through its new product christened “ Secured Mobility Business”.

    The  company said it  will be providing air travel options for intending travellers into Abuja  through Minna, while also rendering executive chauffer and escort services from Kaduna Airport to Abuja.

    Uche Mojekwu, Associate Director, Brand and Strategic Marketing, Halogen Security Company, said : “we  are out to provide individual and corporate bodies with travel security  during the six-week closure period announced by the federal government. Our services will be in three categories of Halo Secured Air Plus, Halo Secured Ground Plus and Halo Secured Ground solutions available in premium, executive

    and classic.” She said travelers who opt for the Halo Secured Air Plus will be flown in a chartered aircraft and subsequently shuttled to Abuja in a helicopter from Lagos or Port Harcourt, with an option to provide

    a chauffeur driven vehicle, escort team and other land transportation requirements within Abuja.

    “Those who flew other airlines may opt for Halo Secured Ground Plus or Halo Secured Ground Solution.

    “ Passengers  with be offered free on-line personal trackers, chauffeured into Abuja from Kaduna Airport with options of bullet proof and executive special utilities vehicles  buses or saloon cars in a lead and chase escorts formation, under the careful watch of high level commanders.”

  • ‘No quick fixes for aviation infrastructure gap’

    ‘No quick fixes for aviation infrastructure gap’

    There are no quick fixes to avaition’s infrastructure deficit, Bi-Courtney Group Nigeria Limited Chairman, Dr. Wale Babalakin (SAN), has said.

    At a panel discussion in Abuja, with the theme: Focus on Nigeria’s Aviation Sector, Babalakin said infrastructure deficit was a deliberate arrangement by  the government.

    According to him, “If you’ve been doing the same thing for 63 years and it has continued to fail, doesn’t that tell you that there is something wrong with the system? It is a systemic failure that is all encompassing.”

    Babalakin, whose firm, Bi-Courtney Aviation Services Limited (BASL), developed and runs the Murtala Muhammed Airport Two (MMA2), on a build, operate and transfer (BOT) 36-year  concessionary period, said government institutions should begin to honour their commitments to investors.

    “If you go to countries that investors are competing to come into, it is because of the sanctity of contracts. Yes, you may say you don’t agree with a transaction, but you signed.

    “You have to wait for that transaction to lapse before you can alter it, or you have to pay substantially for trying to alter it. If we don’t have a system that makes an investor believe he can look at a 20-year run in a transaction, why should he come in and invest heavily? If he is coming in, then he’s just coming for a quick fix. Infrastructure cannot be sustained with quick fixes.”

    He advised that if public officials have issues with agreements signed by previous administrations, dispute resolution processes should be explored.

    On the takeover of Arik Air by the Assets Management Corporation of Nigeria (AMCON), he said, “I won’t sit down here and join in criticising Arik. Arik would have its own issues but the system indulged Arik. The system overlooked all the breaches of agreements of understanding and allowed it to compound the problems until a stage when they could no longer tolerate it.

    “You should ask the regulators these questions: When did Arik begin to breach agreements or processes? How long did they take to respond to those breaches? When did Arik stop paying the dues it ought to pay? How long did it take to respond to those issues? What was done to ensure compliance? It’s a systemic failure.”

    Speaking on the aviation Bailout fund, he asked, “What were the terms of the ailout fund? Who was responsible for the monitoring of the bailout fund? When did it crystallise? What action was taken immediately? If all these were not done, then it was a bonanza. The government set out to ensure that it did not succeed.”

    The Minister of State for Aviation, Hadi Sirika, who was also on the programme, said there was no effort in the past to improve the sector. He promised that the government would work with the private sector through concessions in a transparent and efficient way to improve aviation infrastructure.

    On the plan to shut down the Abuja Airport for repair of its runway next month, Sirika said it was necessary in order to prevent accidents and ensure safety.

    The minister also said the government would establish a national carrier that would be private-sector driven, noting that Aero and Arik failed because of impunity.

    An aviation lawyer, Mr. Pekun Sowole, agreed with Babalakin that there was an institutional failure and placed the blame on the government.

    To him, the government was 80 per cent responsible for the collapse of many of the airlines. “We have refineries that don’t work. There’s no aviation fuel and we know what percentage that takes in the operation of an aircraft. With all the numerous charges the government places on these airlines, they can’t cope. Invariably, they will collapse,” he said.

    On incessant delays and cancellation of flights without notice, Babalakin said passengers do not seek redress from the Federal Aviation Authority of Nigeria (FAAN) because they had been disappointed many times in the past.

  • Why we collect ticket sales charge, by NCAA 

    Why we collect ticket sales charge, by NCAA 

    NIGERIAN Civil Aviation Authority (NCAA) has berated domestic airlines over what it described as misinformation about the five per cent Ticket Sales Charge (TSC).

    Its spokesman, Sam Adurogboye, said the tax was a charge on passengers collected in trust by the airlines for remittance to the government to ensure facilitation at the airports.

    Adurogboye said the regulatory body also frowned at what he called airlines ploy to make people believe that taxes are only synonymous with the business environment. He said what many domestic carriers regard as multiple charges were already in existence before they  started operations.

    ”The business is highly capital-intensive. There is no operator that did not know about the charges before they commenced operations; nothing new has been added. Five per cent ticket sales charge is not paid to NCAA by the airlines as tax, it is a charge added to the passengers determined airfare. When passengers pay five percent how does it become a charge?” he asked rhetorically.

    Adurogboye said the airlines brought up the idea that to enhance passengers’ facilitation at the airport, they will collect the five percent on behalf of NCAA, after which the money will be remitted to the authority. The agreement, he said, was reached in 2001.

    He said the money from the remittances forms part of financial  sustenance of the NCAA. Adurogboye further explained that for the regulator to be autonomous, it needs to source its funding autonomously.

    “We had to compare what obtains in Canada, United States, South Africa and other places, all CAA are meant to be autonomous and it cannot be autonomous if we are not financially autonomous. We exist because of the safety of passengers and the passengers pay for the CAA to run. The day they say government should start giving us money, then we become non-autonomous. The five percent ticket sales charge is in the act passed by National Assembly. If not for the foreign airlines that pay as and when due, they( domestic airlines) would have grounded NCAA in Nigeria’’.

    On the accusation of multiple taxes by the agency and how they are crippling airlines’ business,  the  NCAA spokesman said that there is no country where charges were not present and that even some of those charges were not charged in Nigeria.

    ‘’There is no country where there are no charges, whether landing, parking, overflying, amongst others. There are some charges that we are not charging in Nigeria, such as hotel, task, tourism development.”

    He attributed the dwindling number of airlines in the country to a lack of  corporate governance and that the NCAA was carrying out its responsibility that was why the numbers kept going down.At the time NCAA started in January year 2000, we had about 150 airlines in our register. In 2006, they came down to 28, the rest went under. It was not because NCAA didn’t do their regulation well? At a point, the number reduced to 12 and today we have eight airlines. It is because we do what we need to do that is why those who have to fissle out will naturally fissle out.”

    ”There are airlines you get to know their source through corporate governance. It is not about the number of aircraft you have or whether it is brand new, it is whether you run your business the way it should be run. It is within the purview of the investor to get the right person to do the job and once it is done, you will prosper in it. There are airlines that are running domestic operations that we send commendation letters to for doing the right thing. There are airlines that pay their bills as and  when due. There are still those who do the right things. You run airlines using the right equipment for the right operations. You need to prepare and invest on the route, you need to know yourself and what you have passion for. You also need to know the problem you want to solve. You go into business because you want to solve a problem and because you have passion for it. “

  • DANA opens service kiosk

    Dana Air has launched a self service kiosk at the Murtala Muhammed Airport 2 Lagos to underscore its much-vaunted customer –centric service.

    The self booking kiosk which is the first at the terminal, is a platform that enables travellers book the airlines’ tickets, modify tickets, book on hold, pay for tickets, and reschedule their tickets on the spot, get information on promos and events and lots more!

    The airlines’ guests can also avoid the irregular queues at the counters and book, pay, and check -in online conveniently at the self service  kiosk which will be operational 24 hours every day.

    Dana Air’s Communications Manager, Kingsley Ezenwa, said:’’ Every day we review our services to see how best we have served our guests and what more we can offer.

    The self-booking kiosk is just one out of the many innovations our esteemed guests should expect from us in 2017, as we will continue to deploy necessary technology to meet and exceed the flying aspirations of our guests.