Category: Brand week

  • Business portal makes debut

    A PUBLIC Relations consultancy firm, Mediacraft Associates, has launched an online news and business intelligence platformwww.bizwatchnigeria.com.

    It caters for over 30 sectors, taking into cognizance the increasing need for easier access to news and information on various industry sectors of the economy.

    During the presentation of the portal, Mr John E. Ehiguese, Group Chief Executive Officer of Mediacraft Associates, said his organisation’s would raise the bar in public relations practice. He described the portal as a major reason for the development of the online news platform.

    The Editor-in-Chief, Mr Elcee McEdwards, said: “Our pre-occupation at Bizwatchnigeria.com is to build a top-of-the-range platform that will serve as a point of recourse for upwardly mobile young men and women, as well as business executives, playing in the various sectors of the Nigerian economy. More than anything else, Bizwatchnigeria.com is a kind of ‘one-stop-shop’ news platform for busy executives.”

    Speaking further, McEdwards said: “We run a free daily email newsletter for people interested in the specific business sectors, bringing the relevant news and articles straight to the inbox of our registered subscribers.”

  • Need for emergency number

    We are atypical nation. It is baffling how we have come this far with out the establishment of some basic infrastructures such as a national emergency number. For instance, Nigeria does not have a national emergency number. The emergency numbers we have are in silos. Lagos has its own emergency number. Ogun State has its own.

    The National Emergency Management Authority (NEMA) has its own number. The Fire Service has its own unique number. The Ambulance Corps has its own number. Police has its own number. Your family has its own special emergency number, which is linked to your pastor and doctor, depending on the situation!

    Do not call my number and ask me to give you an emergency number because I would not. What is available is not what we need. What we need is a unified national emergency number, one that would serve all-purpose and situation, one that would be as easy as 121; not some odd set of numbers you cannot remember in an emergency. According to research, during an emergency, the brain goes into a panic mode, and would be too busy searching for solution; as such, it would not have time recollecting some odd set of numbers.

    That is why, globally, emergency number is usually a set of simple figures that can be dialled using two keys on the phone. Ok, it is confusing, but it is not. Pick up your mobile phone now. Dial 121. You would notice that you punched just two keys – one and two. However, you dialled one twice. You see, it is easy. So, come on, tell me, why do we not have one national emergency number that would be available to you, to me, to everyone?  The answer is in a file, the file is in an office, and one man who does not appreciate the importance of having a functional emergency number owns the office.

    That is why Lagos State introduced a dedicated 767 and 112-call centre for emergency government services in 2009. The call centre manages five million calls monthly. Lagos residents are using the service because it worked. Ogun State followed suit in August last year. The state introduced an emergency toll free number 211 call centres. What is happening to the national emergency number? Do not ask me.

    However, recent reports indicated that the project to install a single emergency number nationwide is in various stages of completion across Nigeria. Over N4 billion has been spent on it, yet the project is still in the embryo stage, bogged down by bureaucratic nonsense, being supervised by bureaucrats. The project entails citing Emergency Communication Centres (ECCs) in each state and Abuja. This would enable the public alert security agencies in case of emergencies, threats to lives or to volunteer useful information to various authorities.

    Let us have the sharing formula: Huawei got a $13.572 million contract to install communication infrastructure centre. It would install the centres with the required gadgets for exchange of information with various security agencies. The facilities would have 11 workstations for call takers in each state; system servers and switches in each state; UPS battery bank in each state; Universal Access Platform in each state; Array Storage Systems and Raised Platforms in each state.

    Another 22 companies got N2.44 billion contracts to construct bungalows to house the ECCs in 37 states plus Abuja. Audit reports had it the number of states allotted per contract ranged from one to three. The contracts have been executed in 23 states.

    Plans are underway for the development of a coordinated strategy for effective response to the ECCs by the designated response agencies i.e. fire departments, Federal Road Safety Commission, NEMA, Civil Defence Corps, Police blah blah blah. This is the summary: Having a unified emergency number in Nigeria is not an emergency.

    Banking blues

    The other day, the CBN Governor, Mallam Sanusi Lamido Sanusi, revealed in Abuja at the yearly Isaac Moghalu Foundation (IMOF) lecture that banks over-charged customers over N6 billion. He followed up by saying that the newly established Consumer Protection Department of the CBN had recovered the amount and returned it to customers.

    And the question is, have you received your portion of the fund? Who are these customers? You and I are bank customers, are we not? Have you got any notifications from your bank about this refund? I have checked my accounts and there is no such thing as a refund. Hello, who do I report to that I have been overcharged?

    Since there is no national emergency service number, and there is no one to call in cases of bank overcharge, who will help me recover my fund from my banks? Sanusi has spoken. What is next? On several occasions, the banks have carried on as if the customers do not have choices. And do you have a choice? Do you really have a choice? You do not have a choice because all the banks are alike. The banks have the same mentality.

    A typical bank teller is bored stiff because she is over worked, overpaid, over indulged to the extent that she does not have the luxury of looking at your face. The teller is probably thinking about her next job where she would be paid higher than what she is earning at her place of work. Therefore, when she resigns and gets another job, she comes with the same attitude. And the beat goes on…

     

  • PR experts seek removal of communication barriers in Africa

    PR experts seek removal of communication barriers in Africa

    To ensure that Africa’s immense potential for development is exploited for the benefit of its citizens, communication barriers such as language, trade and movement restrictions, rigorous visa processes should be removed, the Africa Public Relations Association (APRA) has said.

    Members of the group spoke at its first summit in Addis Ababa, the Ethiopia capital.

    They said to kickstart the continent’s economic revival, leaders should create a positive image.

    “African citizens and governments should be the ones creating and telling their stories, which is a key area of engagement for public relations practitioners and communications professionals,” they said.

    The three-day event, entitled: The rising Africa: The imperative of communication, was attended by 184 members. It was opened by the Prime Minister of Federal Democratic Republic of Ehiopia, Mr John Hailemariam Desalegn, featured a keynote address by the President of Ghana, Mr John Dramani Mahama.

    According to the Secretary-General of APRA, Yomi Badejo-Okusanya, there were participants from Gambia, Ghana, Ethiopia, Kenya, Libya, Nigeria, Tanzania, Zambia, Zimbabwe, Mauritius, Sierra Leone, Mozambique and South Africa. There were also representatives from India, United Kingdom and Northern Ireland.

    Badejo-Okusanya said participants agreed that a communication campaign be created for Africa, applying the key steps, including research in social economic development.

    He said: “We call upon the African Union Commission particularly in this endeavor to re-brand Africa and create its own platform for effective information communication and dissemination. There should be consistent training to enhance public relations practitioners’ activities, and also build relations with media houses, which can in turn reduce differences that deter communication.”

    The summit also resolved that in creating this desired image, public relations practitioners and communicators should utilise diverse conventional media such as sports, entertainment, export commodities and so forth.

    Champions of Africa brand were urged to recognise new media of communication, such as social media, because it is crucial to provide interactive platforms that enhance measurement and evaluation of communications through feedback from target audiences while not completely discarding traditional media.

    The summit also noted the encouraging growth in the economic indices of several African countries that affirms the notion of a rising Africa. Six out of the ten fastest growing economies in the world, are found in Africa.

    The failure to tell the correct African story and the misrepresentation of the African story was spotted as a bane. Africans, therefore, need firstly to establish mutually binding agreements with identified global stakeholders, especially the international media, geared towards projecting a more favourable image of Africa, said Badejo-Okusanya.

    The summit communique stated: “The need for greater integration of African countries through the promotion of free movement of people, goods and services across the continent. This will enhance understanding and bonding between and among the peoples of Africa.

    “That the rise of Africa will be accelerated if we change the perception of the continent through effective communication and public relations and the resolve of the African Union Commission to ensure that the African Union moves from being a collection of member states to a union of the African peoples and one driven by a common vision, consensus and by its citizens.”

    The secretary-general said security concerns in Africa are growing and often arise from a disconnect between governments and citizens, and that most of such conflicts can be resolved through effective communication and increased and improved stakeholder engagement.

    The event also attracted distinguished professionals from across Africa. They included Mr Erastus Mwencha, African Union Commission, Deputy Chairperson; Justin Green, Global Ambassador for APRA; Habiba Mejri-Cheikh, Chairman of Public Relations Association, Gambia; Dr. Remi Aiyede of the Department of Political Science University of Ibadan; Chido Nwakanma, President, Public Relations Consultants Association of Nigeria and Mrs. Tikolo Kentice, Chairperson, Public Relations Society, Kenya.

    The next APRA conference will hold in Mauritius.

  • Legend Stout leverages with shopping

    Legend is offering consumers a lifetime experience in  Dubai in its ongoing promo. In this report, winners share their experience with WALE ALABI 

    The excitement is in the air. The adrenaline of consumers going to Dubai has shot up. It’s already one month since what many described as “The deal of the year”, The Legend Real Deal National Consumer Promotion, began.

    Of the 25 consumers, which Legend Extra Stout promised to take to Dubai, 17 have emerged in two raffle draws in Lagos and Port Harcourt.

    While on the free trip, the winners would visit some important places and shop for gift items worth N1 million at one of the city’s biggest shopping malls.

    The first raffle draw held in Egbeda, Lagos produced nine winners. Of these nine, seven have gone to Dubai and have returned. They are: Uchechukwu Dennis Chukwu from Ebonyi State, Nwabuoke Ikechukwu Ambrose from Delta State, Oluwabusuyi Kelvin Olubusuyi from Ekiti State, Solomon Okoro Ike from Owerri, Imo state, John Akoji from Abuja, and Temitope Ogunyemi and Austin Nwakaife, from Lagos State.

    James Nweke from Kano State and Aghedo Cyril Sadiq Ehinoria from Lagos could not make the first trip. They, however, joined the next batch of winners.

    The eight lucky consumers are: Ozioko Bethran Ikechukwu from Kogi, Okotie Oritsuwa from Warri, Tom Madaki from Kaduna, Omoleye Folasade Grace from Ekiti, Wilson Prince Osah from Port Harcourt, Sunny Odomoke from Ebonyi, Ishalaiye Ayodele Aghedo from Lagos and Emuejevoke Oputu, also from Port Harcourt.

    They returned from Dubai, where they shopped for items worth N1 million in one minute.

    Twenty-eight-year-old James Nwaoyama Nweke is a bouncer, who relocated to Kano in the quest for greener pasture. He said: “The day I bought the Legend beer that won me the Dubai trip was boring for me. I then decided to stroll down to International Hotel on Enugu Road to have a drink. Getting there, I saw that a promo was on, and I ordered for Legend Stout. I became upset when I didn’t win any of the instant prizes, but a lady sitting close to me persuaded me to send the code on my crown cork, and I just gave it to her to assist me. To be honest, I didn’t expect to win, as I was planning to go back to my home state, Anambra. I was shocked when they called me that I had won a trip to Dubai. I could not hold my excitement.”

    The trip was Nweke’s first outside Nigeria. He also got his first international passport and visa courtesy of Legend Extra Stout.

    He further said: “I neither had an international passport, nor money to procure one, not to talk of travelling abroad. Nigerian Breweries made provision for all our travel documents without collecting any dime from me. If not for Legend, there is no way I could have been what I am today, because all this happened when I was on the verge of losing hope.”

    Wilson Osah, an aluminium fabricator in Port Harcourt, said he was yet to wake up from the dream. He doubted when he was informed that he won. According to him, it sounded like a scam. He was only convinced when he received the money from the Legend brand team to get himself an international passport. Like James, this was his first international passport.

    On his activities in Dubai he said: “I dined with many tourists from around the world, visited interesting places like the museum, the tallest building in the world and a boat cruise before we went for the Real Deal which is the shopping. We dined in two of the biggest restaurants in Dubai – Brazilian and Chinese Restaurants.”

    He described the experience as awesome. He said: “First, I picked a lot of valuable items, such as 39 Inch LG LED TV, a massive LG Home Theatre, printer and other home appliances that will be useful to my family. I think pictures should give people out there an idea of what I got. Again, the trip was an eye opener for and I long for a repeat of that show. It was like a reality show. If I had another chance, I will love to do it again.”

    Twenty-four-year-old Ayodele Ishalaiye, based in Lagos is a Youth Corps member serving in Ebonyi State. When he got the call that he had won in the Legend Real Deal promo, he did not believe it.

    He did not see himself travelling in the year, neither did he have a passport, because he didn’t have any need for it yet.

    He said: “When the call first came in, I thought it was a swindle me.They got me my passport and two months Dubai visa, and flew us on Emirates Airline to Dubai.

    “Initially, I was apprehensive, because I didn’t know what was in stock for me. But I thank God I was able to pick valuables that are useful for my immediate needs. I picked 39’ LED TV, Home Theatre, and other expensive home appliances.”

    He has kind words for Legend Extra Stout.

    Oritsuwa Okotie from Delta State has visited some African countries. Yet, he described his trip to Dubai as an eye-opener.

    “In Dubai, I saw a very beautiful city, with a likeable nationality that has a culture of self-sustenance. The lifestyle of the people and the way they relate, the level of development and many other monumental legacies the city possess.”

    On his experience in Dubai, he said: “Legend is real. As you can see, I just came back from an all-expense paid trip to Dubai where I went to shop for free, after drinking two bottles of Legend Extra Stout.

    Fifty-four-year-old Tom Madaki, a native of Kaduna is a pensioner, who served in the Nigerian Army. He described Dubai trip as the biggest reward of his life. The veteran, after quiting the military service also worked as an accountant in the Kaduna State Civil Service for 10 years. All through these years, he never travelled abroad until Legend Extra Stout offered him the opportunity.

  • How domestic tourism drives destination branding

    How domestic tourism drives destination branding

    Yearly, over 600 million people travel globally, hundreds of millions or more travel domestically from one city to the other for various reasons – business, pleasure, relaxation, enjoyment, education and more. WALE ALABI examines the trend.

     

    Globally, tourism and incentive travel is not only acknowledged as the largest industry in terms of huge revenue generation but is also the world’s highest employer of labour. Yearly, over 600 million people travel internationally while hundreds of millions or more travel domestically, transiting from city to city. They embark on this journey for various reasons: specifically for business, pleasure, relaxation, enjoyment, education and more.

    Over the years, the tourism industry has grown and is also evolving with leading tourism destination spots changing from the former assets-driven marketing to the strategic customer-centric marketing. This entails the selection of the best a country has to offer in terms of arts and crafts, science, cultural and biological diversity, beautiful scenery, rich and distinct history and people with diverse heritage.

    These days, tourism has become the honey pot of most countries as they rely on it either as the major foreign exchange earner or as the main source of national income and in most cases with the revenue generated higher than those of agrarian countries. Worldwide, tourism generates about 10 trillion dollars, employs about 300 million people and about ten trillion dollars in terms of capital investment. Nigeria with the world at her feet as a tourism destination spot has the potentials of earning well over N100 billion annually, if well harnessed.

    Genesis of tourism in Nigeria could be said to have began in 1472, when Lagos as a protectorate welcomed the Portuguese who came visiting for reasons best known to them. But then they could be described as the first set of tourists to step on Nigerian soil. Because according to the World Tourism Organisation (WTO), “tourism is the movement of people from one place to another, either across national or international boundaries for some specific purposes such as education, business or even sports and immigration.”

    With rich natural endowments, huge population, friendly people and good climate, Nigeria as a tourism spot has huge potentials. Hence the world ought to be visiting Nigeria to see what she has to offer. With a population of about 150 million, 250 ethnic groups with diverse historical and cultural backgrounds, Nigeria is indeed a paragon of tourism. Sadly, however, over the years, Nigeria has been unable to harness these potentials for branding and sundry developmental purposes.

    Reasons for this are not far-fetched, tourism industry analysts contend that Nigeria is perhaps blinded to her tourism potentials because of the petroleum resources available in the country which earn her trillions of naira every year. Analysts also point to the fact that the average Nigerian does not know how to relax, rest or enjoy himself utilising the tourism potentials God blessed Nigeria with. But why do Nigerians fail to tap into Nigeria’s tourism endowments? Reasons for this range from poverty, economic survival, ignorance, non-appreciation of heritage, complacency and religious fanaticism. Given this scenario, only a few rich appreciate domestic tourism in Nigeria.

    However, how can the Nigerian tourism industry become attractive to outsiders if Nigerians themselves fail to appreciate and patronize the tourist havens and facilities? How can Nigeria’s huge tourism potentials be explored and exploited profitably if domestic tourism does not flourish? Domestic tourism apart from it revenue generating benefit also plays a very vital role in destination branding.

    According to the late tourism guru, Matts Da’Silva, “domestic market is important to any country determined to develop its tourism destinations with a view to penetrating the international market. It is a truism that globally, domestic tourists always outnumber international tourists in varying ratio.

    “It is possible that local products can be developed to international standards by clustering very popular destinations or points and various festivals within the country, in conjunction with states and local governments where most destinations are located to form circuit for marketing internationally, thus building the image of the nation as an international tourist destination”. This strategy will however work when it is driven through a Public, Private, Partnership (PPP) platform.

    Already, some states in Nigeria are already utilising the PPP platform in the tourism sector. States like Cross River, River, Lagos, Ogun, Osun, Kebbi, Ondo and the Federal Capital Territory-Abuja are in the vanguard of promoting domestic tourism for destination branding. Before it was recently rebranded as ‘Ipinle Omoluabi’, (State of the virtuous), Osun State was known as the land of the living spring.

    The term, living spring was taken from the Osun River. Annually, the Osun festival features colourful display of the rich cultural heritage of the Yoruba people. Also, the Osun Sacred Grove and Shrine in Osogbo is acclaimed locally and internationally as a favourite tourist spot. And the Osun, one of the pantheons in Yoruba mythology is regarded as the goddess of fertility.

    Drawing tourists within the country and abroad, the Osun annual festival has for decades now become a veritable marketing tool to position Osun State. Also, corporate brands like Grand Oak Nigeria Limited, Nigerian Breweries Plc, Coca-Cola Nigeria and MTN to mention just a few have partnered with the government to leverage the Osun as a tourist spot.

    In Cross River State, the Calabar Carnival, the month long festival, which opens weeks preceding the Yuletide has become very useful in branding Cross River State. In fact, the festival has since it maiden edition in 2000 evolved into a big tourism fiesta, too big to be ignored by governments, private sector and the international market. Sponsors of the 2011 edition include Etisalat, First Bank, Dangote and Afromedia.

    To underscore the importance of the carnival the state governor, Liyel Imoke said: “Over the years, Cross River has proven to be a flagship tourism destination, not just in Nigeria but also in the West African sub-region. This event remains an integral part of our tourism offering. As we celebrate the richness and diversity of our culture, we do not forget those in our society who do not have the opportunity we enjoy. This is why we hold charity-focused events as part of our festival activities.”

    Although, it did not hold for two years, the Argungu Fishing Festival, which has put Kebbi State on the global tourism map is set to bounce back this year. The festival which also features motor ride competition before it went comatose due to some undisclosed reasons was a potent branding vehicle for Kebbi State. It was so popular as a domestic and international tourist spot that it got endorsements and sponsorship considerations from both private and public sectors.

    Having realised the vital role domestic tourism plays in destination branding, Ondo State has also joined the tourism train with the unveiling of MARE, the mountain climbing competition in Idanre in December, 2011. Also, the Lagos State government has reinvented the Eyo Festival for which Lagos was noted for.

    The one day carnival-like event often draws tourists from within the state and beyond. And it is often beamed live on television networks. The festival which was revived in 2009 drew huge corporate endorsements. In the word of Lagos governor, Babatunde Raji Fashola, “tourism is being employed to improve Lagosians’ quality of life and Eyo is being utilised as a prime representation of the Lagos cultural renaissance.”

    If Nigeria as a country and the state governments continue to invest in tourism at this tempo, in no distant future Nigeria will join the comity of tourism destination brands like Saudi Arabia, Abu Dhabi (Dubai), Kenya and South Africa. But before this can happen, it is important to stem the tide of Boko Haram terror gang and the twin evils of armed banditry and kidnapping.

  • Nobel Carpet rewards distributors

    Nobel Carpet has rewarded its trade partners. It held parties for them in four key cities in Lagos, Port Harcourt and Kano.

    The high points of the events were the presentation of the star prizes to five winners. They were Mrs. Adesina Olukemi (Kess Carpets) and Mr. Surajudeen Oladokun (Obokun Carpets), winners from Lagos and Ibadan, got a brand new Honda City and Hyundai Elentra cars. Sir R.C. Oforukwuga (RC Ofor Carpets) and Mr Tony Ogu (Tony International Carpets), winners from the Port Harcourt zone got a brand new Honda City and Hyundai Accent cars, while Alhaji Lawan Abubakar (Beli Ventures Nigeria Enterprises), winner from Kano got a Hyundai Accent car.

    Speaking at the Lagos party, Mr Kunal Malhotra, General Manager, Nobel Carpet and Rugs, said the firm rewarded the distributors for their support for the brand. He said the success the brand has achieved is hinged on the support it enjoyed from the distributors.

    He said: “We are here to celebrate our valued partners who have proven themselves consistent and reliable over the years. Our brand, Nobel Carpet, is the preferred carpet and rug brand not only in Nigeria, but also in sub-Saharan Africa. We can affirm that that this achievement would be impossible without the continued support of our distributors”.

    Assistant Sales Manager, Nobel Carpet & Rugs, Mrs. Bunmi Odunoye, said: ‘‘We congratulate and celebrate with the distributors who have won the star prizes at this year’s distributors’ party, we are very happy to be associated with them and we hope it will continue to be a mutually beneficial relationship.’’ She reaffirmed the company’s commitment to producing the best quality made-in-Nigeria goods.

  • Firm holds training on oil and gas

    Operators and regulators in the oil and gas sector have been advised to improve on their document control and management processes to guarantee business efficiency and stem the tide of corruption and inefficiency.

    At a workshop by Young & Bailey Nigeria Limited,a leading  document and electronic content management firm entitled: Document control and management: turning challenges into opportunities, lead paper presenter, Shola Adeola, an Information Technology manager, Shell Nigeria Exploration and Production Company, noted that document control and management requirement is one of the most difficult and ineffectively implemented requirements in the nation’s oil and gas sector, leading to errors, delays, costs, poor records management and non-conformities.

    Submitting that the relevance and impact of proper document control and management processes in oil and gas servicing organiations cannot be over emphasised, Adeola said lack of proper document control can lead to dissatisfaction of contractors, engineers and project managers, thereby resulting invariably in project failures.

    He therefore challenged document control managers in the various spheres of the nation’s economy to update their knowledge base as well as adopt cutting edge, world class solutions in order to protect the integrity of their organisations.

    Managing Director, Young & Bailey, Joseph Munis, said his company organised the free workshop as part of its corporate social responsibility drive that is intended to help Nigeria and businesses in the country improve on their document control and management capabilities.

    According to him, “As the Nigerian partner of Laserfiche and Idocuments”.

  • Flaws in alcoholic beverage adverts regulation

    Flaws in alcoholic beverage adverts regulation

    Shina Loremikan is the National Coordinator of the Campaign Against Impunity, an affiliate of Consumer Rights Advocacy Network of Nigeria. In this interview with WALE ALABI, he speaks on the challenges in consumer rights advocacy in Nigeria. Excerpts:

     

    What is the biggest challenge facing consumer rights?

    One of the greatest challenges is that some manufacturers of consumer products tend to take the average consumer for granted in the delivery of their products and services, and this is linked to the fact that there does not appear to be a level playing field for consumers to determine what is best for them. Hence the consumer space is narrowed since he or she is denied the information necessary to make informed choice.

    For some manufacturers of consumer goods, it is business as usual if they can manage to muzzle their competition and prevent them from gaining access to the consumer’s attention, thereby denying him or her opportunity for making informed choice. The ideal situation should be that the consumer is the king and his or her ability to make a choice is sacrosanct, but the opposite appears to be the case. Some manufacturers behave as if the consumer owes them an obligation to buy their products.

    Who is responsible for the anomaly? Are there flaws in the system?

    It can be seen that the regulatory agencies have not lived up to expectation. They, who are supposed to be on the side of the consumer by guaranteeing that the space for choice is wide and free, give the impression that they are compromised. For example, one of the issues that have attracted our concern and to which we are running a campaign has to do with the way the advertisement of alcoholic beverages on terrestrial television (etc.) is being handled by the regulatory body. With the recent happenings in the industry, it is clear that the regulatory agency is sleeping. The regulatory agencies have been turning a blind eye on some brands that are flouting the advertising for alcoholic beverages in the electronic media while bringing the weight of their sanctions to bear on others – this is selective justice.

    You can imagine a situation where two brands in the same sector err and only one is sanctioned. As a group, we are not interested in big business in themselves, but on how their actions impact on the right of consumers. Why should leverage be given to one brand at the expense of its competition? This restricts the space for consumer choice and can almost be posed as a question of human rights. Remarkable instances in this direction invite the examples of the Anti-trust advocacy, which has led to legislation, in the United States where big corporations seek to muzzle out their competition; this ultimately impacts on the consumer whose capacity to make choice is infringed upon, and he can only consume what is visible to him despite the availability of better alternatives.

    Are you advocating a ban on advertising of alcoholic products or that the consumer space should be widened?

    Well, to clarify things, we are not campaigning for a ban on the advertising of alcoholic products, and as I said earlier, what we are concerned with is having equity and fairness in the execution of the laid down rules of advertising governing players whether big or small.

    Recently, there have been reports in the papers about one alcoholic beverage company’s flouting of the advertising standards code on the advertisement of alcoholic products and the subsequent withdrawal of its advertising license. While we are not against the regulatory bodies carrying out their duties in seeing to the enforcement of the codes, it is disheartening to note that there are double standards in that one company is allowed to flout the advertising codes while others are punished for the same thing. This not only shows a skewed sense of justice, but, more importantly, restricts the consumer’s space for choice, which is our main concern. What we are advocating is one standard for players. Every organisation should have an equal playing ground to advertise its products and services and the system should not favour one over the other, as this also sends a very bad signal to the international community at a time when Nigeria is positioning itself for Foreign Direct Investment.

    Can you expatiate on it?

    We learnt from our investigations that the brewery was sanctioned for showing an alcoholic advert on satellite television before the stipulated period and was subsequently banned even after complying by taking down the said material, after being given a warning. On the other hand, our investigation revealed that a competitor’s brand also runs advert slots for one of their premium alcoholic brands at an even earlier time slot than the company in question. Now why should there be this sort of disparity in dealing with two companies in the same industry? This narrows the visibility of all the information required by the consumer and I believe that it sends out a very negative signal to foreign investors in that what we are telling them is that they may not be able to play on an even playing field when it comes to marketing their products and services. The sad thing about this is that it is the consumer who, ultimately, bears the brunt of the negative effects this warped regime of information access.

    Are you campaigning for the erring party to be sanctioned?

    As a rights advocacy group, what we are after is fairness and justice. As it is said, what is sauce for the goose is sauce for the gander. We must be careful not to portray our society as selective in the administration of its rules and standards. We are saying undermining the code or giving preference to one company at the expense of the other does not encourage fair competition neither does it serve the interests of the consumer.

    What are the issues involved?

    Naturally, the Advertising Standards Panel (ASP) makes the recommendation to APCON on who to sanction and without the suggestion of the ASP, APCON will not sanction any organisation. Therefore, it is pertinent to ask what the interest of the ASP is that would warrant them sanctioning one group, but turning a blind eye to the other. Does the head of the group have any vested interests in the advertising success of any of the breweries? If these are not true, then the organisation should show itself as an impartial regulator and take appropriate action against erring brands.

    So, what are you doing to ensure that the double standards in the advertising of alcoholic beverage products is stopped?

    That is the reason why we are campaigning. It is our civic duty to sensitise the public on the issues. First, we are educating Nigerians on the reality of the issues so that they can understand and also demand for fairness on these issues. We want consumers to speak out with one voice against injustice in whatever shape or form it appears. That is what we are saying. We are not against any brewery, company or operator in any way. All we are after is the welfare of the consumer. That is what the Consumer Rights Advocacy Network of Nigeria is after.

    Any advice to consumers and the parties?

    What I would like to say is that the consumer should be vigilant. They should say no to unfairness in regulation and underhanded marketing tactics, especially when it comes to issues like this. We call on the leadership of the Advertising Standards Panel to exercise transparency and equity in dealing with companies that flout its regulation. There shouldn’t be any favoritism in handling these matters. Nigeria has come up tops on the list of corrupt nations in the world and this recent incident does not help our cause in promoting the virtues of this great nation.

  • Glass, privacy and society

    You have a right to privacy.

    No other human has the right

    to deny you the right to privacy. No one, not even technology by any name, has the right to step on your right to privacy. However, if your right to privacy becomes an issue of public discourse, and advocacy group stepped in to defend your right to privacy, then your right to privacy is on the wane. However, your right is your right. Your privacy is your privacy.

    Technology has its boundary, and by design or accident, it should not intrude on your right to privacy and by extension your right to life. The right to privacy is yours one hundred per cent. You can choose to do whatever you deem necessary in closet. No one, no one, has the right to deny you the right to your privacy, unless if you are fighting the state and the society. However, then, even, prisoners have some sort of privacy. Likewise, the dead have privacy. The living has privacy too. There is no contest. On the one hand, your right to privacy cannot be guaranteed in a public place like stadium, cinema, conference centre or a classroom.

    However, if any one or technology impinges on your right to privacy, as is the case with the advent of Google Glass, you have a right to stand up and scream! If you choose to shut up, some right advocacy group would rather take it up, and on your behalf, would shout on the rooftops, raise concerns regarding the intrusion of your privacy. Lately, privacy advocates are concerned that people wearing Google’s latest innovation, Glass – a wearable computer with a heads-up display – may be able to identify strangers in public using facial recognition or surreptitiously record and broadcast private conversations.

    Other concerns have been raised regarding legality of the Glass in some countries, particularly in Russia, Ukraine, and other post-USSR countries.  According to reports, in February, this year, a Google+ user noticed legal issues with Glass and posted in the Glass Explorers community about the issues, stating that the device may be illegal to use according to the current legislation in Russia and Ukraine.  Concerns have also been raised regarding operating motor vehicles while wearing Glass.

    To give it a bite, West Virginia State representative Gary Howell has introduced to legislation an amendment to the law against texting while driving to include bans against “using a wearable computer with head mounted display.” Howell said the primary thing is a safety concern, Glass headset, he said could project text or video into a driver’s field of vision, which is a potential for distraction.

    He opined that since the youths are tech-savvy they tend to try new things. The youths, he said, are the most vulnerable and under-skilled drivers in the UK. According to him, many car crashes caused by texting and driving occurred mostly among the youngest drivers. “It was argued that the Glass and other similar wearable types of technology will create a world where ‘privacy is impossible’. A London-based campaign group has warned that the “The Cyborgs” should be stopped while calling for limits on when the Glasses can be used – along with guidelines to inform the public when they are being filmed.

    While speaking to the BBC, one of the campaigners stressed that their aim was not to bring about a ban on the technology but instead they want people to “actively set social and physical bounds around the use of technologies and not just fatalistically accept the direction technology is heading in”. That is the idea. Society watchdogs are there to ginger people’s consciousness to real or perceived dangers. And Glass, as it is designed right now, consists a perceived danger, as its usage might cause “distractions” to living and life.

    On its website, the campaign group, formed in February this year, said its aim is to “encourage individual people to think about the impact of new technologies, to set bounds on how technologies are used (and) proactively negotiate their relationship with the future. We want people to be selective adopters.” The group’s website features downloadable Google Glass ‘ban signs’, which the group encourage readers to put up “to ban people from wearing the Glass to help “protect your privacy.”

    Issues surrounding privacy in relation to Google Glass are being debated ahead of its expected launch date in 2014. The five-Point Cafe in Seattle has famously banned the use of the Glass posting a sign for patrons reading kicking will be encouraged for violators’ of the rule. Google’s co-founder, said, “We are putting a lot of thought into how we design Glass because new technology always raises important new issues for society. Our Glass Explorer programme will give all of us the chance to be active participants in shaping the future of this technology, including its features and social norms.”

    For argument’s sake, the Glass could be useful in a case of hit and run mishap where a reckless driver knocks down a pedestrian and decides not to stop. In such a situation, if bystanders were wearing the Glass, they might record the scene instead of employing the smartphones. Later, the wearer would reveal the identity of the offender during investigation by the police. This instance and other similar situations would benefit greatly from usage of Glass. That is where it ends.

    In Nigeria, Glass could turn out to be a weapon of blackmail. For example, if a wearer of the Glass has sinister motive, such as monitoring the movement of a woman, a wealthy individual or a child within an estate, street or other area with the purpose of executing dastard act, the Glass could become a weapon in the hands of crime-minded individuals. Any way you look at it, the Glass is another sure means to invade individual’s privacy, to rob innocent people of the right to private and decent living.

    On the other hand, in the hands of professionals, such as broadcast journalists, secret service agents etc, the Glass becomes a miniature outside broadcasting unit, a surveillance tool and monitoring device. In the hands of politicians, the Glass becomes an object of blackmail, witch-hunting and invasion of privacy. Whatever way it is viewed, the Glass may be a masterpiece, but its usage raises several social issues, which the inventor needs to consider before the release date.

    In addition, as Google co-founder noted, ‘society’ must accept the product and adopt it; but if it encroaches on the right of individual, the Glass may spend the rest of its life in the laboratory. Since no technology can succeed if the society does not accept and adopt it, every successful technology or innovation worships on the altar of societal acceptance. If the society turns against Google’s invention, the Glass will be broken.

  • How NB leverages on competition

    Strategic partnership is one of the most powerful tools producers of consumer goods adopt to move their business forward.  That is why there is competition not only between organisations but also amongst suppliers.

    Organisations will, therefore, form strategic partnerships or align with their suppliers toward business synergy to gain market share. The preference would be focusing on their core competency and outsourcing the other business process. This strategic move is to ensure that every part of the supply chain is more efficient and effective than what competition parades.

    To a large extent, the performance of the supply chain is determined by the achievement of the collaboration of every party. With this understanding, every organisation in the supply chain has to move out all the obstacles between them and find out a win-win scenario which is the emphasis of a partnership relationship.

    Today, in our economic environment, distributors are being relied on heavily as customers are more likely to order smaller volumes of products on a more frequent basis. Therefore established partnerships with distributors provide for continuity and trust of supply. A viable distribution channel offers unique advantages to suppliers. In essence effective sales channel management will lead to greater profitability, increased market share and higher customer fulfillment.

    Foremost brewers, Nigeria Breweries Plc, by all standards is regarded as one of the most successful brewing companies in Africa. Apart from it being renowned for producing high quality brands, NB plc’s success can also be attributed largely to its distributors who over the years have contributed immensely to the growth of the company and its bottom-line.

    The company has constantly maintained a mutually beneficial relationship with its distributors who in turn have had a rewarding experience over the years doing business with the company.  It, therefore, came as no surprise when the company recently organised an elaborate award ceremony to celebrate and reward its distributors and transporters. The award tagged ”Our Bond, Our Success” took place at the Eko Hotel and Suites, VI, Lagos.

    The company went the extra mile to once again show its appreciation to its distributors and transporters for a very rewarding business year.

    The brewing giant gave out a total of 116 awards in various categories which include: National Volume Champion and Region Volume Champions, Regional Volume Champions who attained minimum of two million cases, Regional Volume Champion who attained less than two million cases, District Champions who achieved minimum of two million cases, District Champions who achieved one to two million cases, District Champions who achieved one million cases, Millionaire Club (SKDs who achieved above one million cases) among others.

    The prizes won include Mercedes Benz truck, Mitsubishi Canter trucks; Mitsubishi L200 double cabin; forklifts; sound proof generating sets; cash rewards and several free cartons of Nigerian Breweries products.

    Magulf Enterprises limited, having sold the required cases of Nigerian Breweries products emerged best distributor for the year 2012. The company won the coveted award and a brand new Mercedes Benz truck to further enhance their business.

    The Managing Director, Magulf Global Enterprises, Mrs. Mary Agbonifo expressed her joy for being awarded the Best Distributor for 2012. She said: “I am very happy to be given this award by Nigeria Breweries Plc. I have maintained a very rewarding business relationship with NB Plc for over 20 years now. They have helped and supported me to grow in the business and employ many Nigerians in the process.”

    Ifeoma Chukwuma Nigeria Limited and GN Anyoha and Sons Limited went home with second and third place prizes respectively. Mrs. Chukwuma praised the company for giving them the platform to excel and also for ensuring that trade marketing support is always on ground that they have tools to work with. “Nigerian Breweries always ensures that they support your business at all times, they provide all the necessary marketing support that distributors need to push their business. This is one company that knows where it is going,” she added.

    Mr Anyaoha of GN Anyaoha and Sons Limited also laid credence on what the other winners said, he commended the company for providing a level playing field for any serious businessman to succeed. “If you see the kind of prizes that were awarded to distributors who excelled you will realise that this is a serious company that rewards hard work and productivity; those who did not win would strive to ensure that they win next year, this will encourage healthy competition and the drive toward excellence.”

    Sales Director of Nigerian Breweries, Mr Hubert Eze disclosed that the partnership with distributors and key transporters is a major factor in the company’s success story which has also contributed to growth in sales volume which equally impacted positively on profit margin. “The reward for our Key Distributors and Super Key Distributors and other trade partners of the company who excelled in the cause of their business partnerships with NB Plc is a fulfillment of NB Plc’s promise and encouragement to them,” he said.

    He added that product innovation and quality maintenance will continue to be the focus of the company as he applauded every member of the Nigerian Breweries team for their various contributions to driving the company and various brands forward.

    The award also provided the platform to evaluate the previous year’s business performance, as well as communicate new business strategies to distributors.

    Managing Director, Nicolaas Vervelde who gave an overall score card of the company, identified the importance of investment and reward as a major strength of the company and promised to continue to appreciate distributors as well as every bit of the business team.

    Chief Executive Officer, Magulf Enterprises Limited, Chief Mrs. Mary Agbonifo praised Nigerian Breweries for their appreciation and reward which has been an encouraging factor to push for the success of the products and help her achieve growth in her own business. She pledged her continuous support for the new business year.

    At the event, The multi award winning song writer and singer, Tuface Idibia was on ground to entertain guests.