Category: e-Business

  • MTN to NCC: give us more spectrums

    THE MTN Group has requested for more spectrums from the Nigerian Communications Commission (NCC) to enable it offer more services to its customers in the country.

    The telecoms giant also wants the NCC to release the Visafone’s spectrum, the only surviving Code Division Multiple Access (CDMA) operator in the country to it, having acquired its equity about two years ago.

    Its Group Chairman/Chief Executive, Mr. Phuthuma Nhleko, who made the demands when he led a high level delegation to the NCC Headquarters in Abuja, also expressed faith in the nation’s economy despite the telco’s spat with the regulator over subscriber identity module (SIM) card registration infractions.

    Nhleko, who is scheduled to step down as Group Chairman in March, said MTN Group has invested over $16billion into the Nigerian operations. “We have a very long way to go and so ask for spectrum, which is the oxygen and life blood to navigate this long and tedious investment journey because without spectrum, the sector will suffocate,” he told the NCC Chief Executive Officer (CEO), Prof Garba Danbatta.

    He specifically asked for more spectrum allocation and the release of Visafone’s spectrum, whose equity shares MTN acquired in 2015.

    Nhleko, who was received by Prof Danbatta and top management staff of the Commission, said the Group was willing to invest more in the sector in the years to come.

    Responding to the request for spectrum, Dambatta said: “We are open to further discussion on the areas of spectrum assignment. Just put across your request for spectrum and we will check for its availability.”

    Speaking on the challenges that arose from the N330b fine imposed on it by the regulator last year, he said: “We had challenges in the past, during the period of the fine, and we are grateful for the role the Commission played towards an amicable resolution.”

    He also canvassed for a more level playing field “despite being a dominant player”.

    He said MTN has made its mark in voice and data services and that more services like mobile financial services are underway.

    A statement by Director, Public Affairs at NCC, Tony Ojobo, explained that Prof. Danbatta assured the delegation that the Commission would always play by the rules and support every operator within the ambits of the law.

    Dambatta said: “I like to state that our word is our covenant.  When we take decisions, we are concerned about the stability of the industry and there is no way we can guarantee it without considering the dominant status of MTN and its obligations and if the dominant status is becoming stringent, we are open to engagement, we will be guided by what is happening in the market, to ensure the growth and development of the sector.

    “The sector has contributed very well to the National Gross Domestic Product (GDP) and has shown remarkable resilience in this recession.”

    Danbatta said the NCC has made a request to the Central Bank of Nigeria (CBN) on the need to relax its stringent fiscal policies towards the sector, especially its policy on foreign exchange that has asphyxiated businesses.

    “The CBN governor is favourably disposed to our request and further engagement, especially towards major players who desire to import equipment to aid deployment of broadband infrastructure services and others,” he said.

    The Commission, he explained, will always carry out interventions to support operators in the provision of necessary services.

  • Ministry seeks CPC’s partnership to check telcos abuses

    The Minister of Communications Technology, Adebayo Shittu  has said the ministry and the Consumer Protection Council (CPC) needed to collaborate to save Nigerians from increasing consumer abuses in the telecom sector.

    Shittu spoke at the weekend when the Director-General, CPC, Mrs. Dupe Atoki led CPC’s management on a working visit to Shittu in Abuja.

    Mrs. Atoki, who used the opportunity to intimate the minister on the relevance of the ministry in activities lined up for the commemoration of the World Consumer Rights Day (WCRD), whose theme is: Building A Digital Age Consumers can Trust, stressed the need to step up consumers protection in the telecom sector.

    Enumerating the challenges consumers in the digital age, the CPC said everything has been digitalised. She said:  “Except for our breathing, because at the touch of a button, something just happen, so we cannot avoid being engulfed in the digital system. We are looking at acknowledging the benefits of the digital world, examining the challenges that this innovation had brought, we are to look at all the peculiarities and take up those issues and try to resolve them.

    “For us in Nigeria, we know that there are concerns on online redress, because you can do so many things online, you can purchase a product online, but when there is a fault, you cannot do the same online. You cannot get a redress online. If you bought a product that is dissatisfactory, the businesses have not created a portal that eases consumer redress. We also have online security, where you have fraud and this is where the 419s and the yahoo yahoo people as you call them, thrive on the digital system. And so we have so much fraud going on using the various platforms for digital process.

    “We also have the privacy protection issues here, one of which is unsolicited messages that we receive. These are as a result of the digital platforms for which these processes are being put to us, and so it’s either messages or sometimes you are forced to get a caller tune that you are not even aware of, so your privacy is being invaded via these various platforms. Issues that sit with the telecoms operators, issues of broadband that consumers don’t know. You buy a bundle for voice or broadband and you don’t know what is allocated to you. There are a lot of challenges that we face as a result of this new digital age.”

    Responding, the minister stressed the need for more synergy between the ministry and the Council because information communication technology (ICT), particularly telecoms, has the greatest impact on the consumer community.

    Shittu said: “Telecoms and ICT are the biggest influence on human lives, on businesses and even on government. I think that ICT, particularly telecoms is one area where we can possibly affect Nigerians perhaps more than any other. As at today, we have 150 million Nigerians, who use telephones and that shows the only area with the largest users.

    “If you talk of food, it is possible that some people may not get food or may not eat and sleep that day, but telecoms has become the single link that Nigerians have among themselves and with outside world. So, I believe that in today’s world, it is the area where you have the largest dose of cheating and fraud. So, if we are able to succeed in protecting the rights of telecom consumers, there will be a lot of satisfaction because as minister of communications, I receive bashing in this area.

    “Only a few days ago, I bought two N500 recharge cards. I loaded the first N500 and got N500 alert. I loaded the second N500 and it said ‘your main balance is N800’. I had to call one of the directors of the company, who said I should give him 10 minutes.

    “By the 10 minutes, they returned my N200 and I was wondering if the Minister of Communications can go through this experience how much less other Nigerians, who are in millions. It is a very serious problem; we have been on it for quite some time. “

  • VConnect, Nolands tax holds business forum for SMEs

    VConnect, Nolands tax holds business forum for SMEs

    VConnect has once again shown its commitment to the development of small and medium scale enterprises in Nigeria. The search engine recently partnered Nolands Tax to host a business forum for Small Medium Enterprises (SMEs) in Nigeria.

    The event which was themed: Leveraging Online Tools to Grow Your Business’, had in attendance entrepreneurs and Small and Medium Scale Enterprises (SMEs) to address challenges hindering the growth of Nigerian SMEs and to educate business owners on how to leverage the new Vconnect for Business’ platform to grow their business.

    Speaking at the event, the Head of SME Sales, VConnect, Vishal Tulsiani, reiterated the importance of effective communication. Vishal struck a chord when he said: “Many businesses just want to be online, they know it’s good to have an online presence, but don’t know exactly what they want to achieve by being online or how to go about it. Some year’s back people did business based on referrals from friends and family but that is not the case now. Today, when in need of a product or service the first thing people do is go online” – Vishal Tulsiani

    He stated that the business forum was organised to teach small and medium scale enterprise owners how to leverage and effectively use available online tools to grow their businesses in order to yield great returns on investments (ROI).

    VConnect also used the forum to unveil its newly released website services where businesses can create their own website with three simple clicks by creating their profile to get a free one month trial.

    The interactive business forum enabled the participants and business owners discuss concerns facing their businesses especially as relating to web presence. These concerns ranged from poorly built and low performing websites, tedious back and forth arrangements by developers, hindered access to information relating to websites and recurring charges by the developers for requested changes. Others had to do with a high cost of marketing and advertising.

    Rotimi Hephzibar of Circlestone Errand Services, who attended the forum said “VConnect is a great platform for small businesses to promote themselves” while Majiri Otobo of KUI said: “The business forum met his expectations and I will recommend other SMEs to attend”.

    The event facilitators; Ayo Akinsiku and Toba Akerele, educated participants on how the ‘VConnect for Business’ platform helps to solve problems through its multipurpose dashboard as well as other affordable solutions available. All the SMEs present agreed the platform provided practical solutions to their business challenges and were eager to start a trial.

    Taslim Salman of Nolands Nigeria, a tax, audit and advisory firm also came forward to educate the attendees on taxation, SMEs relevant taxes, tax planning and record keeping.

    Similarly, VConnect and Freebasics for Facebook recently hosted ‘SMEs Conference 1.0’ to interact on the best ways to utilise technology for the benefits of businesses. The event which brought together diverse budding entrepreneurs from different parts of the country had facilitators from Paga, Businessday, Seedvest and other small and medium scale entrepreneurs from across the country.

  • Here comes big data revolution

    Here comes big data revolution

    The rise and adoption of social media have created the emergence of big data in the information communication technology (ICT) world. Technology has similarly evolved in the mobile communications space beginning from the first generation (1G) analogue technology to 2G, 3G and 4G long-term evolution (LTE). Some markets are said to be doing 5G already. Data centres investments have also been on an increase. LUCAS AJANAKU reports that much more work still need to be done to fully harness the potential of big data.

    Data has undoubtedly altered the way virtually every sector of modern day economy works, enabling companies to access more information about customers and allowing them to offer services tailor-made to their life patterns/styles. In the insurance industry for example, data allows operators the potential for cheaper premiums and rewards. Telematics, wearables, and connected homes are the main established drivers here.

    According to Market Research.biz, a firm that provides syndicated industry reports and consulting services, the health sector is where big data’s impact is most evident, with wearable technology increasingly used by large insurers, which offer cheaper premiums, reward schemes and health benefits in exchange for personal data. Statista, the portal for statistics, has forecast that the wearable device market value will hit $12.7 billion while 13.45 million devices will be shipped globally next

    The popular embrace of social media platforms such as Facebook, Twitter, Snapchat, WhatsApp and several others including Internet of Things (IoT) has led to the explosion of big data which smart businesses are already leveraging on to offer unique value proposition to their clients.

    The benefits of big data are however still being deliberated. In the insurance industry for example, it is argued that the more information that becomes available to risk bearers, the more they are able to price niche policies, or at least have peer-to-peer insurers cover them; diabetes is the most commonly cited example. Cheaper premiums for customers who are able to improve their lifestyle are another potential advantage.

    The argument against the use of big data is that more information will lead to the creation of an insurance underclass, where sections of society become uninsurable because insurers will insist it is simply not profitable to offer policies to certain individuals.

    Many aspects of taxi, hotel, travel and entertainment services have been digitalised to offer customers quick and easy access. Spotify, Netflix, Amazon, eBay Uber and Airbnb have all revolutionised their respective sectors. All these services hold some level of personal information and tailor offers around them. The lack of ability to tailor products is a primary reason for the inability of some sectors to compete. An individualised approach, based on customer data and pushing other products based on life events, is the next step industries will take to offer customers the level of service they have come to expect from nearly every other sector.

    But for the economy to tap from the limitless opportunities inherent in big data, investment on infrastructure and technology must be increased. And one technology that readily comes to mind is the 4G LTE.

    According to a study by global telecoms body, the Global System for Mobile communications Association (GSMA) Intelligence, the number of 4G-LTE connections worldwide will pass one billion by next year.

    The group said LTE users consume 1.5GB of data monthly on average – almost twice the average amount consumed by non-LTE users.

    According to the GSMA, in most cases, the migration to 4G-LTE is happening considerably faster than the earlier migration from 2G to 3G.

    However in Nigeria, the LTE momentum is building despite the many challenges along the way. Internet service providers (ISPs) such as Smile, Spectranet, Swift Networks, are already rolling out services on 4G LTE in some major cities in the country while e.Stream Networks has struck partnership with Bitflux Communications. No fewer than 28 African countries offer 4G/LTE services.

    All GSM operators say they are  deploying the technology but customers in Lagos, Abuja, Port Harcourt, and other major cities, hardly get services on 3G let alone 4G.

    But MTN appears to have taken the bull by the horns at ensuring a pan-Nigeria deployment through investment in the purchase of spectrum. Director, Spectrum Administration at the Nigerian Communications Commission (NCC) Austin Nwaulunne, says spectrum is the ‘oxygen’ of the telecoms industry. It has already launched LTE services in countries such as Cameroon, Rwanda and Uganda.

    Not too long ago, the Executive Vice Chairman, NCC, Prof Umar Danbatta, awarded MTN the 2x30MHz slots in the 2.6 gigahertz (GHz) spectrum band, following the payment of N18.96 billion ($96 million) licence fee.

    As customary of the regulator, the spectrum was offered on a technology neutral basis and can be used to provide any telecoms services.

    The need to deliver present and future generations of broadband services to subscribers in line with the Nigerian National Broadband Plan of 2013-2018 to raise broadband penetration by 30 per cent necessitated the auctioning of the 2.6GHz spectrum by the regulator.

    This follows the International Telecommunications Union’s (ITU) decision to set aside the spectrum in the 2.6GHz band for the provision of Advanced Wireless Broadband Services (AWS).

    Bitflux had beat Glo to win the $23.251million 2.3GHz spectrum licence to provide wholesale broadband services across the country in 2014. The 2.6 GHz, the regulator said, will complement the 2.3GHz, which is expected to offer retail services. Globally, about 108 networks have rolled out telecom services on the 2.6GHz spectrum to indicate its importance to the telecom industry.

    MTN secured a 10-year national spectrum licence on a state-by-state as well as the Federal Capital Territory (FCT) for the spectrum band.

    “In line with the provisions of the information memorandum guiding the auction process, having paid the fees specified for 2 x 30 MHz in the 2.6 GHz Spectrum, MTN Nigeria Communications Limited has been awarded the licence,” Danbatta said, adding that it is a significant fillip to the realisation of Eight-Point Agenda of his administration designed to transform the industry.

    Again, in its desire to expand the frontier of services, it paid N34 billion to the National Broadcasting Commission (NBC) for the acquisition of 700 megahertz (MHz) broadcasting spectrum.

    The acquisition of Visafone Communications Ltd with its 800MHz frequency band is another strategic step the telco said will allow it to roll out 4GLTE services across the country.

    CEO Ferdi Moolman said the telco plans to have about 1,500 LTE collocated sites backhauled with fibre optics offering 4G VoLTE to its over 60 million customers.

    He said the 2.6GHz band guarantees superior performance for wireless networks, especially 4G LTE services.

    “With the 2.6 GHz band, we expect to roll out and provide the full range of LTE services to Nigerians, empowering Nigeria with the latest mobile broadband technology.

    “Our subscribers, especially those in clustered areas, such as the major cities, can expect distinct improvements in browsing speed, quality and experience. This means that they will have fast access to high definition video streaming as well as conferencing and calling, lag-free music streaming, and improved data uploads and downloads,” Moolman said. He assured that a new dawn had come for customers as services on the 4G LTE broadband internet services will be deployed across the country, beginning with major cities of Lagos and Abuja.

    MTN, which has deployed fibre optic cables (OFC) across the country to boost the transmission capacity on the network, argued that its success in the auction is a big boost to its desire to deliver high speed mobile broadband and LTE 4G services to over 63 million customers in Nigeria.  It also plans to use FDD networks in addition to its existing WIMAX over TDD networks, as this provides for greater consistency with existing 2G and 3G deployments.

     

    Challenges

     

    While the telco said it is committed to pursuing its mission to provide the best data network to the people of Nigeria some factors are holding it back.

     

    Inflation

    The rise of headline inflation to about now18.72 per cent, according to the National Bureau of Statistics (NBS), is a major disincentive to investment.

     

    OTT threat 

    There’s depletion of operators’ revenues by unlicensed providers of over-the-top (OTT) telecoms services that do not have any physical presence; nor pay any taxes; nor make any significant contribution to employment or other socio-economic objectives of government in the country.

     

    Forex scarcity

     

    The inability of operators to access foreign exchange (forex)  is particularly debilitating to given that most of their inputs are sourced off-shore. This has very significantly increased both operating and capital expenses.

     

    Stunted tariff structure

     

    Despite these macro-economic challenges, telecom tariffs have declined significantly (over 67% between 2007 and 2016) and data prices are amongst the lowest on the continent.

    Voice termination rates review

    The NCC has however hired PricewaterhouseCoopers (PwC) to among other things carry out an impact assessment on subsisting interconnect regime; identify shortfalls on its interconnection rate regime and provide workable solutions.

    It said this is the beginning of the process that will culminate in the review of mobile voice termination rates in the country.

    Prof Danbatta who gave indication to this at the Stakeholders’ Forum on the Cost Based Study for the Determination of Mobile Voice Termination Rate for Telecom Industry, said the review had become necessary in view of the changes in the sector since the 2013 review.

  • Lagos restates commitment to ICT development

    The Lagos State government has restated its commitment to the deployment of the tools of information communications technology (ICT) to all facets of its administration for efficiency and cost optimisation.

    The Permanent Secretary, Ministry of Science and Technology, Mrs. Olufunmilayo Balogun who gave the commitment during a meeting with ICT Officers in different Ministries, Departments and Agencies (MDAs), said ICT is vital crucial to reshaping many aspects of the world’s economies, governments and societies, as technological progress has become the driving force of economic growth and citizen engagement..

    Balogun noted that ICT has an important role to play, adding that public officials, businesses, and citizens can harness the transformative power of ICT to provide more efficient services, catalyse economic growth, and strengthen social communication.

    She said the desire of Governor Akinwunmi Ambode is to have an inclusive government through passing constantly engaging with the people of the state on government’s programmes/policies through the state’s websites and other social media platform.

    She said: “ICT is very important in our daily lives and work because it connects us with the outside world. It therefore helps to showcase the programmes and projects of the government to the global world.”

    She added that the state ICT brings a lot of advantage for economic development enabling millions of transactions to happen seamlessly, since the government has moved towards e-business so as to reduce the stress the public go through in paying some levies in the state.

    Balogun urged the officers to add value to the state civil service no matter the challenges being faced as the state government works so hard to attain its mega city status.

    “We must have passion for our job, work hard and cooperate with the administration of Governor Ambode in moving Lagos to a greater height,” she added.

  • Subscribers seek crackdown on telcos over unsolicited calls

    Subscribers have urged the Nigerian Communications Commission (NCC) to descend heavily on telcos over unsolicited voice calls to their mobile phones.

    The subscribers who spoke in Lagos, expressed disgust at the repeated unsolicited calls that originate from their service providers, wondering if such cold calls was the order in other jurisdictions.

    A house wife who identified herself simply as Glory, said she receives such calls all the time, lamenting that each time the calls come in, she gets excited, especially when she had an agreement with a friend to call.

    Glory who is a Federal Government worker said: “The issue of these unsolicited calls has become a great cause of concern to me. It has become so embarrassing that it spoils my joy. I was discussing an important family matter with my husband when a call came to my phone last week Friday. When I saw that the phone number was the conventional 11-digit number, I picked it only for my service provider to start marketing its products to. I was so very angry that I ended the call. The NCC should do something about this. It is very embarrassing.”

    Another subscriber, Mr. Kelechi Onuoha, lamented that he was expecting an important business call from his client to conclude a multimillion naira business deal. His client had promised to call between 1 and 2pm on that fateful day. So as he engaged himself with other things in the office, a call came and his attention was drawn to it by his personal assistant (PA).

    “I was very busy in the office and when the call came, I was excited because I was expecting an important call. So when my PA brought my phone to me, I picked it an what I heard from the other end was advert.

    “I am aware the operators use codes to call but hadn’t experienced the call with GSM numbers. I quickly ended the call and rained curses on the head of my service provider because I was so frustrated,” Onuoha said.

    A school teacher, Mr Edet Akpan, recalled how exasperated he was when his lecture was rudely disrupted by an unsolicited call.

    “I was teaching Biology in the class. We are not allowed to go to the classrooms with our mobile phones because it could cause distraction to both the teacher and the students but based on a discussion I had earlier with my colleagues in the staff room about expecting a call from a bank I had gone to do written job interview, one of them brought the phone to me when it rang.

    “I took permission from my students to receive the call only to discover that it was a call from my service provider, marketing its products and services. I was so angry that I switched off the phone. My students were wondering if I the man at the end of phone had insulted me. That is usually my experience, at least twice a week,” he said.

    According to him, after the lesson, he switched on the phone, traced the number and consigned it to the blacklist bin. “When I opened the blacklist bin, I was shocked that I had no fewer than 100 such numbers and codes. That means that for that number of times, I had been disrupted by my service provider. This is not good enough and the NCC must do something to stop it.

    “It appears that attention has been focused on unsolicited text messages. I remember the NCC spoke about the Do not Disturb (DND) 2442 code. It is not clear if there is any such code for cold calls,” he said.

    Director, Consumer Affairs Bureau, NCC, Mr Abdullahi Maikano, had accused the telcos of taking undue advantage of the exemption granted them in the implementation of the DND, warning that it no longer shall be business as usual as there will be consequences for any infractions.

  • Protecting minors from cyber predators

    Protecting minors from cyber predators

    The internet has become part of human daily activities. Data and smartphones’ costs keep falling and are destroying the fetters of acquisition. But with the increasing challenge of parenting among career women and men, the mobile phone has become a kind of bridge among children in school, house maids and the kids. Experts give hints on how the kids can be protected from cyber predators.

    It has become increasingly difficult to stay ahead of the curve when it comes to technology, especially as a parent trying to keep children safe as they grow up immersed in the digital world. Cybercrime, grooming, sexting, social media and so many others are begging for attention.

    The differentiator for children no longer comes from whether or not they are online or have a device – smartphones, tablets, laptops and hotspots are everywhere – but rather, what social network they use or what secret place is the newest must-know space to attend.

    Computers are binary, with no grey areas. If the kids know how to log into a site and clear their history, or they have a secret password and parents don’t, they are stuck.

    Without that knowledge, it’s like the kids disappearing from home in the real world: you can’t find out where they go, who they meet, what they do, what they say or what is said to them. Most parents wouldn’t even know if their kid was missing online.

    The internet is not the message, but it is the conduit for other media such as Twitter, Television, newspapers, and networks such as Facebook, Instagram and thousands of other members-only spaces. This is where the messages lie, on these well-known sites and networks and others parents might never have heard of; where just being there is the message kids communicate to their peers.

    Research released for this year’s Safer Internet Day in the United Kingdom (UK) revealed that one in five children surveyed had been bullied with online images or videos. Additionally, roughly 70 per cent of kids had seen images and videos “not suitable for their age” while surfing the web.

    How do parents catch up? How do they guide, protect, instruct and parent? Some techniques here might help parents in guiding their kids safely in digital spaces as they do in the real world, leaving kids enough space to explore, grow and develop. According to the International Business Times of UK, parents could be assisted to feel confident that their children are safe and protected when they’re online with the following tips:

     

    Filtering tech/safe

    modes use

     

    Most online services these days come with privacy or safe modes built-in. It’s important to switch them on for the kids. Filtering technology can block harmful websites, age-restricted games, forums, chatrooms and anything else you choose. Some apps can do everything from create weekly reports for you about browsing to log the keystrokes on a device. The extent of the control needed is up to you, but beware if you are too strict you will likely be met with rebellion.

     

    Monitoring internet

    history

     

    Make a point of checking the internet search history at the end of the day to ensure everything viewed is satisfactory. This is easiest if the parent created for the child a dedicated account on a home computer or device. They may learn how to delete their own records. So, like most options the parents have this is not a full-proof choice.

     

    Make kids’ computers/ devices visible

     

    This will largely depend on the age of the child, but for the young ones, it is advised to only let them use a computer, smartphone or tablet in a place where it can be monitored by an adult. When used alongside web filtering, this can be an effective method of keeping an eye on what is being searched, viewed or watched on the web.

     

    Internet education

     

    On the internet, a 50-year-old man can pose as a 15-year-old girl, chatrooms can be used for grooming and personal information is given away at the click of a mouse. Yet, it is also a place for discovery; a tool to help with homework and a way to learn more about the world. Parents and children need to communicate and talk about what the internet is, what it is not, and how to recognise the more lurid aspects of it.

     

    Know kids are savvy

     

    When most parents were growing up, they had VHS, cassette tapes and dial up. In comparison, the kids have Snapchat, Facebook, virtual reality, streaming services and online gaming. They have grown up in a world of touchscreens and data plans; a world where content is free and personal information means little. The world has changed and parents are likely behind the times. Do not accept it, just be aware of it. The key in all this is not to rely on technology to solve your problems, but use it as a complement to good old-fashioned education.

    “It is fair to say that in 2017 the internet is powered by images and videos. This can magnify the risks and pressures that young people face, while also offering new opportunities for self-expression and creativity.

    “This Safer Internet Day young people around the UK are uniting to inspire a better internet. We need to harness this enthusiasm and empower them to ‘be the change’ and use the power of image to help create a better internet,”  Director, UK Safer Internet Centre, Will Gardner, said.

    The Irish Times says its tips for digital parenting are first steps, as the issues are myriad, requiring different approaches and attitudes. It said parents will probably need to upskill, or at least talk to someone in the know who’s thinking of the kids and parenting, rather than selling software or hardware.

     

    Open discussions

     

    Do not be prissy. If language or themes are on traditional media, the cat is out of the bag and you might lose respect. Online behaviour and attitudes are polarised, from extremely high moral attitudes and manners where people vie to take the offence at the merest slight, to frightening vice, gore, horror, debauchery and creepiness. But most online content is informative, funny and appropriate, so middling attitudes work best.

    That said, clamp down hard on what you feel is inappropriate. Let them know where the line is and what you’d think (and do) if they cross it. There is nothing to be gained by sounding old fashioned and out of touch. Kids need to know that you expect good behaviour.

     

    Keep control of modem

     

    This ends all discussion and debate, so protect it. Taking a digital holiday is also a good idea (for you too!). Limit hours, access and switch off at night. We aim for free-range children and lots of outdoor play when we can – which provides some balance.

     

    Seize devices when

    necessary

     

    Even for a few hours, seizing of devices provides super leverage for the completion of homework, household chores and good manners. But don’t overuse it. Hours quickly become a currency, which can lose their effect or result in unrealistic and unuseful periods of confiscation. Kids need technology for homework these days, so it can be like confiscating their schoolbooks.

     

    No private passwords

     

    Email? Skype? Whatsapp? Snapchat? If kids are using them, parents must have the passwords. Any secret spaces result in zero use of any device; secret spaces allow them to wander the dangerous digital safari alone.

     

    No clearing of histories

     

    To review progeny activity online one needs to see it. So, histories must not be cleared and no “private” browsers either.  Minecraft videos are a regular, alongside homework and occasionally the pop star du jour.

     

    Use devices in public spaces

     

    Open doors, lights on, sitting room or kitchen for the younger ones-no secrecy, no worries.

     

    Single login

     

    Apple single device login and a single iTunes account saves a fortune, but also means one knows what has been downloaded immediately – and that one can delete it from all devices should the need arise.

     

    No private phones

     

    This is a difficult one for the tweens, but every cheap smartphone is a mini-computer, so the same rules apply as with laptop or tablet. If you permit a private device there is little point in doing anything else for the child’s safety. An occasional audit or discussion is required as they have moved beyond your safety cordon and are at risk.

     

    No devices before

    homework, study

     

    Unless it genuinely includes internet research, which it often does, devices must not be allowed before hoemwork.

    Ideally, use of devices should be a reward. If they become the norm, too much screen time can lead to addiction and not enough exercise.

     

    Don’t overreact

     

    If you spot something shocking, understand it may have been visited accidentally, may not have been understood – or may have been understood and dismissed by the child as inappropriate.

     

    Worrying behaviour

    patterns

     

    A pattern rather than a once-off transgression is what could indicate a real problem – regular visits to dodgy spaces or material on purpose. Other signs include hiding surfing tracks, too much time online or mood changes. All are a concern and need to be addressed immediately. At the same time, remember that by the time you spot something, it may have been going on for some time. It’s not easy, so use your best judgment.

     

    Watch hotspots

     

    Apart from the cost, kids will see hotspots available on their devices, and if they know the passwords, they’ll use them. It’s easy to find the passwords too, so make sure you have bluetooth turned off when it’s time to shut down.

     

    Listen to kids

     

    Kids will invariably say what’s on their mind, sometimes by accident. If they are discussing something with siblings or with you, which is random, unusual or inappropriate, it may indicate they’re getting information they are struggling to understand, and the internet is likely the culprit. Open your ears and you may pick up something you missed in your most recent online audit.

  • NCC: Technology bedrock of digital economy

    Technological innovation is the bedrock of digital economies. They are powered by the science of growth, hence they stand the test of time, the Nigerian Communications Commission (NCC), has said.

    Its Director Public Affairs, Mr Tony  Ojobo, who spoke at the General Meeting of the Nigeria Computer Society (NCS), Abuja branch at the weekend, said technology sets the pace for human civilisation, boosts development and creates wealth.

    According to him, investments in technology and innovations are the reason the top four most capitalised companies in the world are where they are. They include Microsoft, apple, Google and Facebook.

    Narrowing his presentation to Nigeria, Ojobo said telephone subscription stood at 154.5million as at December last year while teledensity is 110.38 per cent.

    Internet subscription is 92million as at December last year, while broadband penetration is 21 per cent as estimated by ITU/UNESCO Broadband Commission. Broadband target by 2018 as estimated in the National Broadband Plan is 30 per cent.

    Africa has an internet penetration of 28.7per cent of 3.7billion global internet users. Nigeria is nosing 48 per cent penetration with about 92 million internet users. Facebook users stand at 16 million while Facebook is now worth over $348 billion, overtaking ExxonMobil as the fourth global most capitalised company.

    There has been a forecast that by 2020, 20.8 billion devices will be connected and collating data. Digital technology is promoting astonishing interaction among citizens and between citizens and the state.

    He said more political debates are enabled thereby boosting the expression of civil liberties. Politicians increasingly deploy social media to reach their constituents. Only recently the Lagos State government launched a portal to enhance interaction between it and the citizens.

    On the application of digital technology to expansion of democracy, the Arab Spring, particularly the events at Tahrir Square in Egypt readily comes to bear, he recalled. The 2015 Nigerian elections gave an insight into what technology can also do. The Referendum in the UK to decide the country’s fate in the European Union (EU) and the last presidential elections in the US were all shaped by the use of social media networks enabled by the Internet.

    Ojobo explained how digital economy and opportunities for business and economic growth came about.

    He said the internet has accounted for over 10 per cent GDP over a period of 15 years in the G8 countries (China, Brazil, India, Sweden and South Korea) according to Mckinsey global institute.

  • ‘DStv Eutelsat ‘ll drive youths to be creative’

    The Minister of Communication Technology, Adebayo Shittu has said initiatives such as the DStv Eutelsat Star Awards will help propel youths to think inwards and proffer solution to the challenges confronting their world.

    Represented by the Permanent Secretary in the Ministry, Mr. Sunny Echono, at this year’s DStv Eutelsat Star Awards finals at Eko Hotel and Suites, Lagos, he said the presence of officials of ministries, departments and agencies (MDAs) at the occasion is a testimony that there is renewed interest in science and technology.

    “To my mind, this sixth edition shows sustained interest from African youths, adding fresh impetus to the mission shared by MultiChoice and Eutelsat to encourage young minds to positively change their world via innovative thinking in science and technology. This can be attested to by the number of Ministries, Departments and Agencies (MDAs) present at this event.”

    Europe’s leading female astronaut and special advisor to the Director-General, European Space Agency (ESA), Claudie Haigneré,  who chaired the jury of the Awards for the first time, expressed optimism about the future of the continent.

    She said: “Taking part in the DStv Eutelsat Star Awards for the first time has been quite, simply a mind-changing experience, especially as this year’s topic was particularly challenging. The visionary ideas on Africa’s future satellite landscape developed in essays and posters underscore how Africa’s youth expect technology to drive positive change for their continent. The Jury engaged in intense discussions to award the most realistic and creative proposals that deserve to stand out on the African stage. Our congratulations go to all the finalists for their work and to the winners for their brilliant ideas.”

    The DStv Eutelsat Star Awards, is a unique pan-African competition that encourages young minds to explore innovative thinking in science and space technology. The sixth edition showed sustained interest from African learners aged between 14 and 19, attracting over 1000 entries from 20 countries. Levels of accuracy, creativity and originality were judged to be higher than ever before, both in the essay and poster categories.

    Nearly 1,000 entrants were inspired by the topic of the essay category, encouraging them to envision the role played by satellite technology in the Africa of the future. The winner in the essay category, Leoul Mesfin from Ethiopia, particularly struck the judges with his entry as it considered continental and country specific needs and closely aligned to the topic. He won a trip to Paris and onwards to a launch site to witness a rocket blast into space to place a satellite into orbit. The runner-up in the essay category was Davids Bwana from Tanzania, who wins a trip for two to visit MultiChoice facilities and the South African National Space Agency near Johannesburg.

    In the poster category, first place went to Emmanuel Ochenjele from Nigeria for his depiction of a constellation of diverse satellites all contributing towards the advancement of solutions to challenges such as global warming, conservation of biodiversity, as well as stable energy supply. He will visit Eutelsat in Paris to understand how satellites are operated, as well as a satellite factory. Aobakwe Letamo from Botswana was the runner up in the same category. The four winning schools attended by the overall award winners and runners-up were also rewarded with a DStv installation, including dish, TV set, PVR decoder and free access to the DStv Education Bouquet.

  • Hunting hackers in cyber space

    Hunting hackers in cyber space

    With increased affordability of smartphones and data, the internet has become a global phenomenon, transforming business and man’s way of live. Behind the façade of transformation is the threat posed by cyber crooks, who operate in the deep web. Their stock in trade is system hacking for profit. Assistant Editor Lucas Ajanaku asks how are they traced after unleashing their attacks on the cyber space?

    When a cyberattack occurs, ethical hackers are called in to be digital detectives. In a certain sense, they are like regular police detectives on the television.

    They have to search computer systems to find out how an intruder might have come in. Perhaps, a digital door or window was left unlocked.

    The ethical hackers look for the evidence of what an attacker used for entry, like an electronic footprint in the dirt. And they try to determine what might have been copied or taken.

    Director of Innovation, Entrepreneurship, and Engagement, University of Maryland, United States (US), Timothy Summers, in  The Conversation,  said understanding this process has become more important to the public in the light of recent events in the news.

    Last October, the US officially accused Russia of trying to embarrass respected political figures and interfere with the US presidential election process.

    Specifically, the Obama administration formally blamed Russia for hacking into the Democratic National Committee (DNC’s) computer systems.

    The statement hinged on the investigative capabilities of American ethical hackers, working for both private companies and government agencies.

    But how do people track hackers, figuring out what they have done and who they are? What’s involved, and who does this sort of work?

    The answer is that ethical hackers digs deep into digital systems, examines files logging users’ activity and deconstructs malicious software.

    Ethical hackers often team up with intelligence, legal and business experts, who bring outside expertise to add context to what can be found in the electronic record.

     

    Detecting an intrusion

     

    According to him, typically, an investigation begins when someone, or something, detects an unauthorised intrusion. Most network administrators set up intrusion detection systems to help them keep an eye on things.

    Much like an alarm system in a house, the intrusion detection software watches specific areas of a network, such as where it connects to other networks or where sensitive data is stored.

    When it spots an unusual activity, such as an unauthorised user or a surprisingly high amount of data traffic to a particular off-site server, the intrusion detection system alerts network administrators.

    They act as cybersecurity first responders – like digital firefighters, police officers and paramedics; they react to the alert and try to figure out what triggered it.

    This can include a wide range of attacks, from random, unstructured incursions by individuals and small groups to well-organised and precision-targeted strikes from hackers backed by government agencies. Any of them can set off an intrusion alarm in a variety of ways.

     

    Immediate response

     

    Summers said many times, the initial investigation centers on collecting, organising and analysing large amounts of network data. Computer networking equipment and servers keep records of who connects, where the connection comes from and what the user does on the system.

    Depending on what the analysis shows, the administrator may be able to fix the problem right away,  by preventing a particular user from logging in, or blocking all network traffic coming from a particular place.

    But a more complex issue could require calling a sophisticated incident response team. Ideally, each company or organisation should have its own internal team or rapid access to a team from outside.

    Most countries, including the US, have their own national response teams, often government employees supplemented by private contractors with particular expertise. These teams are groups of ethical hackers, who are trained to investigate deeper or more challenging intrusions.

    In addition to any self-taught skills, these people often have additional experience from the military and higher education. Their most vital expertise is in what is called “just-in-time learning”, or figuring out how to apply their skills to new situations on the fly.

    They conduct larger-scale digital forensic enquiries and analyse malicious software that may have been introduced during the attack. Typically, these teams work to stop the attack and prevent future attacks of such. The teams can, at times, hunt down the attackers.

     

    Attributing attack

     

    Determining the identity or location of a cyber attacker is incredibly difficult because there’s no physical evidence to collect or observe.

    Sophisticated hackers can cover their digital tracks. Although there are many different attribution techniques, the best approach takes advantage of more than one.

    These techniques often include looking very closely at any files or data left behind by the attackers, or stolen and released as part of the incursion.

    Summers argued that response teams can analyse the grammar used in comments that are commonly embedded in software code, as programmers leave notes to each other or for future developers.

    They can inspect files’ metadata to see whether text has been translated from one language to another.

    For example, in the DNC hack, American cyber experts could look at the specific files published on Wikileaks.

    Those files’ metadata indicated that some of them contained text converted from the Cyrillic characters of the Russian alphabet to the Latin characters of English.

    Investigators can even identify specific sociocultural references that can provide clues to who conducted the attack. The person or group who claimed responsibility for the DNC hack – using the name Guccifer 2.0 – claimed to be Romanian.

    But he had a hard time speaking Romanian fluently, suggesting he was not actually a native. In addition, Guccifer 2.0 used a different smiley-face symbol than Americans. Instead of typing “:)” Guccifer 2.0 just typed “)” – leaving out the colon, implying that he was Eastern European.

    Experienced cyber-investigators build an edge by tracking many significant threats over time. Just like with “cold cases” in regular police work, comparing the latest attack to previous ones can sometimes reveal links, adding pieces to the puzzle.

    This is particularly true when dealing with what is called “advanced persistent threats”. These attacks progress gradually, with very sophisticated tactics unfolding over long periods of time. Often, attackers custom-design these intrusions to exploit specific weaknesses in their targets’ computer systems.

    That customisation can reveal clues, such as programming style – or even choice of programming language – that combine with other information to suggest who might be responsible.

    According to him, the cyber-defense community has another advantage: while attackers typically work alone or in small groups and in secret, ethical hackers work together across the world.

    When a clue emerges in one investigation, it’s common for hackers to share that information – either publicly on a blog or in a scholarly paper, or just directly with other known and trusted investigators.

    This way, ethical hackers build a body of evidence and layers of experience in drawing conclusions.

    Very often, a report from an attack investigation will yield clues or suggestions, perhaps that attacker was Russian or was using a keyboard with Korean characters. Only when the conclusions are clear and irrefutable will investigators directly accuse specific attackers.

    When they do, though, they often share all the information they have.

    That bolsters the credibility of their conclusions, helps others to identify weaknesses or failures of logic – and shares all the knowledge with the rest of the community, making the next investigation much easier.

    The most skilled hackers can write self-erasing code, fake their web addresses, route their attacks through the devices of innocent victims and make it appear that they are in multiple countries at once.

    This makes getting them arrested very hard. In some attacks, we are able to identify the perpetrator, as happened to celebrity-email hacker Guccifer 1.0, who was arrested and imprisoned.

    But when the attack is more advanced, co-ordinated across multiple media platforms and leveraging skillful social engineering over years, it’s likely a government-sponsored effort, making arrests unlikely.

    That’s what happened when Russia hacked the US presidential election. Of course, diplomatic sanctions are optional. But pointing fingers between world superpowers is always a dangerous game.