Category: Money

  • eNaira: expanding  e-payment options for businesses, consumers

    eNaira: expanding e-payment options for businesses, consumers

    Digital payment users anxious to see the Central Bank of Nigeria Digital Currency, codenamed, eNaira, take off were excited at its launch in Abuja last week. Like other Central Bank Digital Currencies (CBDCs), the eNaira was created to serve as a medium of exchange and store of value for consumers and businesses. Its addition into the e-payment space is expected expand Nigeria’s payment options, boost financial inclusion, reduce the cost of processing cash and enable transparent welfare payments to eligible citizens. COLLINS NWEZE writes on the eNaira, its impact of e-payment system and wealth creation for the people.

    Moshood Abdulrasheed, a civil servant based in Lagos, was preparing for his yearly leave when he got a WhatsApp message reminding him to pay his monthly DSTv subscriptions.

    He had two options. First was to pay through mobile banking app, which he was used to. The alternative was to download and pay through the newly-launched eNaira speed wallet that is fast gaining attention in the e-payment industry.

    Abdulrasheed went for the eNaira speed wallet option and the transaction was carried out successfully.

    The eNaira speed wallet applications recorded over 100,000 downloads from the Google Play Store in 24 hours after the digital currency was inaugurated. Aside from the Google Play Store, the wallet can also be downloaded from the Apple Store.

    The Central Bank of Nigeria (CBN) last Monday raised the innovation bar with the launch of the Central Bank Digital Currency (CBDC), known as the eNaira.

    Like other CBDCs, the eNaira is essentially the digital equivalent of the physical naira stored in an electronic wallet. Similar to paper naira bills, the eNaira is issued and backed by the CBN with full legal tender status and is non-interest yielding.

    The CBDCs, in broad terms, are digital innovations that will fundamentally revolutionise the financial sector. The adoption of CBDCs have benefits and implications for monetary authorities, commercial banks and the ultimate end-users.

    The development and implementation of safe, reliable and efficient payment systems is one of the crucial roles played by the CBN given that safe, reliable and efficient payment systems help reduce poverty, boost shared prosperity,  expand financial inclusion, foster development and support financial system stability.

    The eNaira was unveiled by President Muhammadu Buhari at an event attended by top government functionaries at the State House, Abuja.

    Buhari projected that the eNaira and its underlying blockchain technology could increase the nation’s Gross Domestic Product by $29 billion over the next decade.

    He said the e-currency would help increase remittances, foster cross-border trade, improve financial inclusion, make monetary policy more effective, and enable the government to send direct payments to citizens eligible for specific welfare programmes.

    According to him, the eNaira will help move many more people and businesses from the informal into the formal sector, thereby increasing the country’s tax base.

    He said: “In recent times, the use of physical cash in conducting business and making payments has been on the decline. This trend has been exacerbated by the onset of the COVID-19 pandemic and the resurgence of a new digital economy.

    “Alongside these developments, businesses, households, and other economic agents have sought for new means of making payments in the new circumstances.”

    Buhari lauded the CBN for the creation of the eNaira.

    The president said CBN’s reputation as a leading innovator, “in the form of money they produce, and in the payment services they deploy for efficient transactions,” inspired him to approve eNaira.

    He noted that Nigeria’s apex bank had invested heavily in creating a payment system that was ranked in the top 10 in the world and, certainly, the best in Africa.

    Buhari explained: “This payment system now provides high-value and time-critical payment services to financial institutions, and, ultimately, serves as the backbone for every electronic payment in Nigeria.”

    For the CBN Governor, Godwin Emefiele, the eNaira presents great opportunity for Nigeria’s businesses and economy to leapfrog to greater heights.

    He announced the theme of the eNaira as: “Same Naira, more possibilities” even as the CBN had appointment of Bitt Inc as technical partner in driving the scheme.

    Emefiele listed the benefits of the eNaira to include increased cross-border trade, accelerated financial inclusion, cheaper and faster remittance inflows, easier targeted social interventions, as well as improvements in monetary policy effectiveness, payment systems efficiency, and tax collection.

    He said the issue of security was taken very seriously in creating the eNaira system, which will  be treated as a National Critical Infrastructure and subjected to comprehensive security checks.

    Bitt Inc is a leader in the Central Bank Digital Currency industry, with subject matter experts at the intersection of technology and policy.

    The company deployed its flagship product in regulated, collaborative, multi-stakeholder environments, including a live CBDC in four Caribbean countries, and digital currency deployments in Barbados and Latin America.

    Bitt’s Chief Executive Officer, Brian Popelka, said: “Central Bank Digital Currencies are truly transforming the way that financial transactions are conducted around the world. This change brings significant benefits especially to emerging economies.”

    Read Also: eNaira and Emefiele’s many reforms

    Roles of banks in eNaira implementation

    The CBN guidelines for the eNaira showed that banks are expected to market and promote its adoption as a digital version of cash to existing and potential customers in support of financial inclusion objective of the CBN.

    According to the guidelines,  banks are also permitted to invite  their customers to register for the eNaira. With pre-generated codes, the banks can send invitation codes for on-boarding to a specific list of selected customers. On-boarding will be done for customers who have a code assigned by their banks. The banks have already validated and verified these customers.

    CBN Director, Corporate Communications, Osita Nwanisobi, said the launch of the eNaira is a culmination of several years of research by the CBN in advancing the boundaries of payments system to make financial transactions easier and seamless for every strata of the society.

    “The eNaira, therefore, marks a major step forward in the evolution of money and the CBN is committed to ensuring that the eNaira, like the physical Naira, is accessible by everyone,” he said.

    Nwanisobi explained that given that the eNaira is a journey which will continue with a series of further modifications, capabilities and enhancements to the platforms.

    “The CBN will continue to work with relevant partners to ensure a seamless process that will benefit every user, particularly those in the rural areas and the unbanked population. Since the eNaira is a new product, and amongst the first CBDCs in the world, we have put a structure to promptly address any issue that might arise from the pilot implementation of the eNaira,” he stated.

    Head Equity Research, FBNQuest, Tunde Abidoye explained that for end-users, the eNaira’s (and other CBDCs’) potential benefits have been well-publicized, including increased financial inclusion, ease of diaspora remittances and cross-border payments, and lower payment processing costs, among others.

    He added that another less cited benefit for individuals is that CBDCs such as the eNaira are not at risk when bank transactions fail since they are a direct liability of the central bank and not the commercial banks.

    “Individuals and businesses may find the elimination of this risk appealing. The eNaira provides the Nigerian monetary authority with a new and more effective means of monetary policy transmission. Banks and other financial institutions will be used to distribute the eNaira to individuals and businesses,” he said.

    Abidoye said the CBN issues the currency directly, operates the digital wallet, and keeps a central log of all transactions.

    “The Central Bank’s capacity to engage end-users directly broadens its powers and reach. For example, the CBN will be able to inject cash directly into the accounts of recipients of its intervention programs without having to go through commercial banks,” he stated.

    Understanding eNaira dynamics

    Globally, there has been interest surrounding CBDCs among central banks, governments and the private sector. The CBN has been researching CBDCs since 2017. The concept primarily originated on the back of the popularity of cryptocurrencies like Bitcoin, Ethereum, among others.

    It has also gained more traction following the onset of the COVID-19 pandemic and a global need to distribute as well as efficiently track economic stimulus funding, prevent illicit activity and illegal transactions. As such, the eNaira aims to bring the best of both worlds—the convenience and security of digital cryptocurrencies alongside the traditional banking system’s regulations.

    In an emailed note to investors, Head of Research at Coronation Merchant Bank, Guy Czartoryski, explained that to use the eNaira to transact, users need to download the speed wallet, validate their account on the wallet by using either their phone number, national identity number (NIN) or bank verification number (BVN). In addition, users will be able to transfer money through peer-to-peer (P2P) transactions from their ewallets to other wallet holders and person-to- merchant/business.

    “The structure of the eNaira is similar to a commercial bank account. However, it is non-interest bearing. Excluding executing and managing digital currency tokens, the CBN would be able to gather, analyse and store data on eNaira transactions. The role of deposit money banks would be to take responsibility for conducting Know Your Customer and Anti-money Laundering and Combating the Financing of Terrorism and proliferation (AML/CFT) compliance compatibility on merchant eNaira wallets as well as monitoring illicit activity,” he said.

    For developing countries, a significant portion of the population remains unbanked. A CBDC such as the eNaira can assist with boosting financial inclusion across the economy given that unbanked nationals often cite distance and transportation costs to banks as a major hindrance to owning a bank account.

    He said: “Remittances also represent one of the most compelling usages for digital currencies by reducing the number of intermediaries, cost, opacity, and time required for cross-border payments. The eNaira could also eliminate some transaction costs, augment expediency, and offer seamless payment services.

    “However, unlike most cryptocurrencies, the centralised nature of the eNaira means that the CBN would have oversight on all eNaira accounts. Since 2014, at least 60 central banks have been exploring CBDCs. For instance, the Digital Yuan project in The People’s Republic of China is undergoing trials, with at least Two billion Yuan (approximately $300 million). In addition, countries like the Bahamas, Cambodia, Ukraine, and others have also started CBDC projects.

    “By eliminating intermediaries, the eNaira could be a reliable low-cost payment solution for consumers and businesses. In addition, the swiftness and ease of business transfers should bolster economic activities, resulting in a broader positive impact on the economy. Furthermore, the eNaira could indirectly assist with expanding the Federal Government’s tax-net.”

    Merchants to accept  e-Naira

    The CBN mandated  all merchants and business outlets to accept e-Naira as a viable means of payment.

    CBN Director, Payment System Management, Musa Jimoh, said the digital currency is a legal tender equal to the value of the naira and must be accepted as a form of payment.

    Jimoh said, “Today, anywhere you present naira to pay, compulsorily it must be accepted because that is our fiat currency. So, the same way naira is accepted that you can’t reject it, is the same way eNaira must be accepted. Anywhere in this country where eNaira is presented, it must be accepted. So, merchants must accept eNaira as a means of payment.”

    He disclosed that eNaira wallets could be downloaded on phones, adding that the apex bank bears all liabilities relating to the transactions.

    According to Jimoh, the liability of the e-Naira money is directly on CBN which is similar to the cash people hold.

    “Remember there was a time in this country when you had to practically beg business outlets, merchants and others to accept POS transactions. But we have come to a point where traders now beg for POS terminals.”

    The benefits of eNaira, he said, include saving the cost of printing more notes. “Today the cost of producing the naira and coins is very high. It costs money to print naira in this country. Now, the minting of e-Naira is electronic so it reduces cost,” Jimoh stated.

    He added that charges of transferring funds would be lower for those using the eNaira.

    On why the CBN chose a foreign firm instead of a Financial Technology company in Nigeria, Jimoh said it had to do with capacity. He said Bitt Inc which will handle the project, had done similar projects for other countries and already had the capacity and experience.

    Jimoh added that the company would be registered and managed in part by Nigerians while the technological aspect would be handled by the foreign arm.

    Challenges ahead

    The CBN disclosed that fake eNaira social media handles have been created by fraudsters.

    In a statement, Nwanisobi said criminal and illegal activities of some individuals and a fraudulent twitter handle, @enaira_cbdc purported to belong to the apex bank was created following the formal launch of the eNaira.

    He said that the impostor handle and fraudulent persons have been posting messages related to the eNaira with the intent of wooing unsuspecting Nigerians with claims that the Central Bank of Nigeria (CBN), among other falsities, is disbursing the sum of 50 Billion eNaira currency.

    “These impostors are bent on defrauding innocent and unsuspecting members of the public through the links attached to their messages for application to obtain eNaira wallets and become beneficiaries of the said 50 billion eNaira currency,” he said.

    Continuing, Abidoye raised concerns about personal privacy on on CBDCs, particularly with account/identity of connected ones like the eNaira, in the same way they have been raised on BigTech corporations.

    “Another major concern is the amount of authority it grants to the government. The latter motivation has been cited as a driving force behind the Chinese government’s rapid development of its digital currency, the digital Yuan. This is in addition to the threat that Bitcoin’s volatility poses to the China’s economic and financial stability, as well as the dominance of the two largest online financial services payment platforms, Alipay and WeChat, which together account for 94 per cent of China’s online transactions,” he said.

    He added that CBDCs such as the eNaira have far reaching potential benefits and implications for all stakeholders. “It has  the potential to completely transform the financial system, as well as the roles of the different agents involved in the value chain. Analysts at FBNQuest believe that the potential benefits outweigh the costs if properly implemented,” he stated.

     

     

  • Lagos MSMEs’ trade fair supports growth

    Lagos MSMEs’ trade fair supports growth

    Lagos State Commissioner for Commerce, Industry and Cooperatives,  Lola Akande has said the Lagos State Micro, Small and Medium Enterprises (MSMEs) trade fair has contributed to the state and Nigeria’s development.

    She spoke during the opening of the fifth Lagos State MSMEs Trade Fair in Alausa, Ikeja.

    She noted that the contributions could be traced  to the increase in the Gross Domestic Product (GDP), employment and wealth creation.

    Speaking on the theme, “Role of technology in the success of MSMEs in the new normal: Taking African trade by storm”, the Commissioner noted that the right application of technological tools is essential for businesses to thrive in the post- COVID-19 era.

    Akande added that MSMEs need to adapt to the new normal while governments should continue to support them in mitigating the adverse effects of the pandemic.

    The commissioner reiterated that the Governor Babajide Sanwo-Olu administration will continue to provide platforms for entrepreneurs to get the valuable traction essential for business development.

    “The administration consciously emphasises trade promotion in line with the fourth pillar of the Themes Agenda of ‘Making Lagos a 21st Century Economy’”, she said.

    She noted that the  Sanwo-Olu Administration has provided businesses with requisite physical infrastructure, part of which is, the 44 factory Units in Imota Light Park to complement the Small Scale Industrial Estates in Mushin, Isolo and the Industrial shed, Sabo in Ikorodu.

    Commending the state government’s commitment to create access to MSMEs to showcase their products and services, she noted that the state was working towards collaborating with the National Action Committee on African Continental Free Trade Area  Agreement ( AFCFTA) to achieve a positive growth in businesses.

    The commissioner assured MSMEs that the government would  sustain an   enabling business environment with the private sector for MSMEs operators.

    She, however, implored MSMEs operators to work with the state government as a partner in  progress.

    Also speaking at the event, the Chairman, NASSI Lagos State, Mrs. Gertrude Akhimen, noted that for the growth of the MSMEs sector to be sustainable, industries must be protected from multiple taxes by different agencies of the government and there should be a strategic policy for ease of doing business in Lagos State.

    She urged the state government on the need to reorientate residents on the economic importance of patronising Made in Nigeria products through the various media platforms as this will ingrain the messages in the minds of the people.

    The Chairman, implored MSMEs to take advantage of the economic opportunity to create the right product and service at the right price by carrying out market surveys, noting that this will enable them to have a thorough understanding of the market, their competition and the latest trends inorder to capture the market segment for their products.

    While delivering a paper on the theme, the Former Director-General, Lagos Chamber of Commerce and Industry, Muda Yusuf noted that technology is a major tool for the building of resilience of MSMEs, hence there is a need to embrace technology in all aspect of economic growth.

    He said, application of technology to production, administration and marketing of businesses makes processes smarter, efficient and cost effective.

    Dr Muda, however, implored all Small Scale Enterprises to leverage on the use of  social media platforms for the growth of their businesses.

  • Crown Flour Mill deepens corporate social investment

    Crown Flour Mill deepens corporate social investment

    Crown Flour Mill (CFM) Limited has donated food items to the SOS Children’s Villages in Isolo, Lagos.

    The visit was part of the flour milling firm’s activities to mark the  World Food Day (WFD) themed: “Our actions are our future – Better production, better nutrition, a better environment and a better life.”

    A delegation of the management and staff members of CFM was at the Isolo to identify the organisation for its humanitarian efforts to children in need.

    Also, CFM organised a cookout for over 480 pupils of Biyamusu Primary School, Ajingi, Kano, and donated food products and toiletries to Nasarawa Children’s Home  in Kano.

    Corporate Affairs Manager, Olam Nigeria, Damilola Adeniyi, said: “No one, most of all children, deserves to suffer hunger or lack access to good food. Therefore, we are taking actions that align with the United Nations’ Sustainable Development Goals (SDGs) of achieving zero hunger in the world in our business operations, which lay emphasis on food safety, fortification, security and corporate social investments (CSI) such as this,” Adeniyi said.

    National Director,  SOS Children’s Villages in Nigeria, Eghosa Erhumwunse, said: “By making this food donation to bring relief to the children at the Villages, Crown Flour Mill Limited has demonstrated that it is a business that values the well-being of its host communities.We cater for over 17.5 million orphans in Nigeria. Our in-country strategic partners have been instrumental in ensuring the vulnerable segments are able to survive the various shocks of the ongoing global crises and local challenges.”

    Similarly, Malam Magaji, Assistant Director, Nasarawa Children’s Home, thanked CFM for demonstrating empathy and generosity towards vulnerable children.

    According to him, the donations of food products and cookout made the children feel special, loved and cared for.

    Some of the items include Crown Premium Spaghetti bags of Mama Gold Semolina & Crown Supreme Semolina and a range of sanitary products and toiletries.

    Extensive government and corporate events are held every year to commemorate the World Food Day. These events are targeted at promoting awareness and stimulating actions that bring succour to the society segments that are more prone to hunger and poor diets.

    Speaking on the celebrations, Mr. Ashish Pande, Managing Director Crown Flour Mill Limited stated that even though access to safe food for a healthy future is the fundamental right of every child, it is rather unfortunate that not all children enjoy this right.  These corporate actions underscore our commitment to providing our consumers, the underprivileged and people affected by food shortage with access to affordable and nutritious food options.

  • FairMoney gets GCR’s BBB/A3/Stable rating

    FairMoney gets GCR’s BBB/A3/Stable rating

    FairMoney Nigeria, a digital bank, has obtained investment-grade ratings, BBB (NG) Long Term, and A3 (NG) Short Term with a stable outlook by Global Credit Rating (GCR).

    The assigned ratings were driven by FairMoney’s  robust liquidity, resilient balance sheet, sound underwriting practices, and a strong growth trajectory since its inception.

    This stable outlook rating reflects GCR’s expectation that MyCredit Investments Limited is evolving and will show strong overall performance metrics over the medium term. GCR further noted that cash flow and leverage was a positive rating factor and business growth is expected to remain steady over the next 12 to 18 months. MyCredit Investments (Trading as FairMoney)

    Over time, FairMoney Nigeria has  grown its loan book while showing strong profitability. Non-performing loans have been maintained at a stable yet declining rate over the last year of operations. This is a testament to the company’s advanced underwriting practices which has positioned it as the leading digital lender in Nigeria.

    Co-founder & Chief Executive Officer, FairMoney, Laurin Hainy, affirmed that the ratings reflected FairMoney’s resilient business model, international best practices, strong management team and a diversified employee base.

    “The milestones achieved since our incorporation within the digital banking space indicates that the Group is on track to achieving its vision of building the leading Neo-bank in emerging markets,” he stated.

    Hainy added that the company is focused on superior customer satisfaction and ensuring enhanced value for investors.

    “As a customer-first organisation we are proud that this rating will create yet another win-win situation in the Nigerian market. FairMoney will be able to further serve our customers while providing a solid and secure investment target to institutional investors in our home market Nigeria.”

    FairMoney was incorporated in 2017 and has wholly-owned subsidiaries in Nigeria (FairMoney Nigeria) and India (FairMoney India). Both companies are owned by the Paris-based parent company Predictus SAS.

    Recently, FairMoney raised a $42 million Series B round with international participation. The company also launched a N10 billion local currency Private Note programme.

    The first series of the Private Note was launched earlier this year and saw participation from  many leading reputable institutional investors.

    The Investment-Grade rating places FairMoney in a favourable position to access funding from the Nigerian Capital Markets to finance its strong loan book growth. The Company plans on launching the second series of the Private Note shortly.

    FairMoney Nigeria is a digital consumer and SME lender, and provider of digital financial services in Nigeria. The company recently obtained its Microfinance Bank License from the Central Bank of Nigeria. FairMoney has created a product that offers near-instant digital loans 24/7 directly via its mobile app.

    Additionally, FairMoney offers transfer and payments solutions, including bill-pay and airtime purchase, debit cards and other digital banking services. FairMoney is currently the #1 digital lender and a leading digital bank in Nigeria.

  • Employment opportunities for FCMB Flexxtern winners

    Employment opportunities for FCMB Flexxtern winners

    First City Monument Bank (FCMB) has said job placement chances are available for winners of its #FCMBFlexxtern contest that is  running and billed to terminate at the end of the month.

    Those eligible for the exercise are young graduates who desire to secure employment in leading corporate organisations.

    The online contest is designed for youths between 18 and 30 and will run between October 15 and 30. It  offers young graduates the opportunity to gain work experience through an internship which could eventually lead to full employment in reputable organisations.

    Group Head, Corporate Affairs of FCMB, Diran Olojo, said: “The #FCMBFlexxtern programme is another platform for youths to demonstrate their talent and determination to take leadership positions.

    “We realise that many youths have what it takes to succeed if given access to mentoring, training and practical knowledge. We are excited that the #FCMBFlexxterninitiative has become a catalyst to fast-track the development of a new generation of professionals and leaders. It is expected that many young graduates will take advantage of this opportunity by participating in this year’s contest.”

    He said about 100 young graduates have benefited since the programme’s inception in 2016, with several doing well in their careers.

    FCMB has partnere some of Nigeria’s leading companies on this year’s #FCMBFlexxtern initiative, including Insight Publicis, Main One, ActiveEdgeTechnologies Limited, Proshare, Big Cabal Media, Lumenave International Limited, TISV Digital, Signal Alliance Technology Holding, Terragon and Youth Empowerment Foundation, among others.

     

  • Don: AfCFTA raises need to embrace data security

    Don: AfCFTA raises need to embrace data security

    A Professor of Law, University of Lagos and Chairman, Board of Directors of Taxaide Technologies Limited (Taxtech), Abiola Sanni says the African Continental Free Trade Area (AfCFTA) has created needs for companies to be conscious of the data security issues that await their operations.

    He spoke at the second (virtual) Africa Data Security Conclave with the theme: Data Security Considerations for a Continental Free Trade Area: The Challenges and Prospects.

    He said such needs are key, especially in the aspects of trade in intangible services and the attendant consumption of personal data in the zillions of bytes.

    He said the event presented opportunities for governments, citizens, businesses and practitioners alike to harness opportunities presented at the event which attracted over 200 attendees from various African countries and the rest of the world.

  • Youth council backs FIRS 2022 expenditure plan

    Youth council backs FIRS 2022 expenditure plan

    The National Youth Council of Nigeria (NYCN) has supported the proposed 2022 expenditure of the Federal Inland Revenue Service (FIRS).

    The group said those criticising the expenditure should have a rethink because of the opportunities it presents for the economy.

    National President, NYCN, Solomon Adodo,  noted that NYCN would not fold its hands to watch individuals or corporate organisations drag the FIRS and its well-intended programmes, aimed at salvaging the country’s economy, to the mud.

    “NYCN can not sit back and watch the national tax administration and the well-intentioned programmes of the FIRS be dragged into the mud, especially if viewed against the backdrop of the fact that the agency mobilises revenue for our commonwealth, thereby contributing to our national economic development as well as the well-being of ordinary Nigerians generally,” he said.

    The group kicked against a report claiming that FIRS would spend N2.8 billion on uniforms, N550 million on meals, Board members to earn N370 million sitting allowance.

    The report, which did not go down well with the FIRS in view of the fact that it was only a proposed budget, noted that the tax body budgeted about N550 million for refreshments and N200 million for sporting activities.

    “The FIRS, which is one of the highest revenue generating government bodies, set aside N262.5 million for security votes while N17.8 billion would be spent on “miscellaneous” expenses,” it said.

    According to the youth council, “any discerning mind would see that the said budget estimate is a proposed expenditure that would eventually pass through the eagle eyes of the National Assembly for rigorous scrutiny.”

    The council wondered why such a document should become public controversy as depicted in the report.

    NYCN further expressed worry that an attempt was made by the publication to seek an explanation or clarification from FIRS on the various expenditure sub-headings contained in the document.

    “Another issue of concern is the question: why is somebody or a group of persons particularly interested in the expenditure proposal of the FIRS? Your guess may be as good as ours. To us, it is all politics.

    “We can understand that it is normal for some people not to like the progress being achieved by the leadership of FIRS. However, our concern and worry are that this whole political buccaneering will put to jeopardy the revenue generation, fund mobilisation and tax administration that are germane to the national development.”

    “Without gainsaying the fact, the business of revenue generation is too serious an economic business that it should not be subjected to the kind of infantile politicking intended by that publication. FIRS is a proactive revenue-generating agency that takes its mandate very seriously.”

    “We must not forget in a hurry that recently FIRS came down heavily on some notable big tax offenders, and made them pay their outstanding tax liabilities. And so,  every attempt made by such tax defaulters to intimidate FIRS to make it shirk its patriotic duty was firmly and roundly rebuffed. We know that some people somewhere would wish to continue with their tax crimes. But we say a big no to that. It is about time that, as Nigerians, we focused on development instead of petty politics,” the youth said.

    Commending the good work done by FIRS, the council noted that since the assumption of office by the Chairman of FIRS,  Muhammad Nami, on December 18, 2019, he has initiated and implemented several strategic reforms aimed at making tax administration more effective, particularly through expanding the National Tax Net so that more revenue could be generated without raising the percentage of tax paid.

    “The determination of the Nami-led FIRS to go after some big and hitherto untouchable tax offenders has continued to gain traction. For example,  many businesses that either did not pay taxes or did not pay the correct amount have been made to pay under the very deliberate programme of the Management,” the council said.

  • Expanding banking services with intelligence Chatbot LEO

    Expanding banking services with intelligence Chatbot LEO

    Banking is gradually moving away from the banking halls. It is no longer where a bank operates from that matters, but what it does. United Bank for Africa (UBA) Plc has in the last three years won the hearts of its customers with its artificial intelligence chatbot, LEO. LEO has proved to be the most formidable artificial intelligence chatbot till date, serving an ever-increasing clientele who have less transaction hassles to worry about. The bank’s investment in technology has led to better performance and profitability, writes COLLINS NWEZE.

    Banking is getting more interesting by the day. Mobile banking, one of the digital banking routes the world is travelling to create more value for their customers, is at the centre of making banking fast and more efficient.

    For Nigeria, it is the long road to financial inclusion and freedom of getting transactions done at the lowest possible cost and at the speed of light. Hence, banks with eyes on the future are developing new products and services that are defining the sector’s successes and reach.

    Banks that play effectively and seamlessly on the digital space are getting recognitions. The United Bank for Africa (UBA) Plc had three years ago, revolutionlised e-banking space with the introduction of Leo, a chatbot banking personality on social media platforms.

    Group Managing Director/Chief Executive Officer(CEO), UBA Plc, Kennedy Uzoka, who unveiled LEO in Lagos, described it as a solution developed with people’s lifestyles in mind. He described Leo as the UBA Chat Banker who enables customers make use of their social media accounts to carry out key banking transactions.

    Uzoka affirmed that UBA customers indeed agree that LEO is one of the bank’s biggest investments in cutting-edge technology and has been changing the face of  banking on the continent.

    “UBA’s vision has always been and will remain a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and LEO, being a tested, dependable and intelligent personality, replicated on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform.”

    “It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. LEO is always ready and waiting to help with any form of banking service,” Uzoka said.

    “As an app that has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries, WhatsApp has become very essential in lifestyle and that is why UBA saw the need to include LEO’s services in that very important app and the premium private chat platform has assured that there will be no spam messages, as the development is to enable businesses serve their customers with useful information,” the GMD stated.

    Uzoka explained that LEO is in use in over 20 African countries and in three languages and has many rich features that will excite existing and potential customers with services that are extremely fast and secure as transactions and enquiries are encrypted end-to-end.

    LEO has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, electricity, Cable TV), helping with savings and spend limit.

    LEO is an AI Chatbot for banking available on Face-book Messenger, WhatsApp, Apple Device and is set to launch soon on other social media platforms.

    Birthed January 11, 2018, with a resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did just that with a million users becoming hooked in less than three months of its LEO’s inception.

    Three years later, and with over three million customers, UBA’s LEO, has without doubt, remained the smartest banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.

    While other financial institutions are still trying to find their feet on AI, UBA’s LEO has become a massive success as the AI continues to consolidate on it successes and accolades winning several awards.

    Read Also: Sterling Bank, HFN sign MoU on digitisation

    The chatbot continues to enjoy periodic and systematic upgrade with emphasis on enhanced advancements and specialised unique features which have clearly earned the chatbot over three million users.

    The AI chatbot also boosts of innovative features that allow customers  to make banking services – Request/stop/confirm cheques, block card, log & track complaints, ATM/Branch locator, freeze accounts, and check weather, among others.

    Other features include customer care complaint resolution, linking of new account, flight payment, linking and funding of prepaid card, travel notification, wakanow services and Dubai Visa service.

    The GMD pointed out that customers who have engaged with LEO are delighted with their experience and credit it for extracting account details without hassles, adding: “Testimonies abound about how it is generally easier to use LEO compared to its counterparts. For example, LEO automatically detects account numbers via a customer’s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as top-up airtime.”

    Reviews from customers note that LEO is more personable, more humane, and it feels like talking to an experienced customer service/fulfilment representative. The Bot also allows customers to easily lodge and process complaints with adequate and timely feedback.

    UBA offers services to more than 25 million customers, across over 1,000 business offices and customer touch points, in 20 African countries. With presence in the United States, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.

    Aside LEO launch, a social media report by Alder Consulting, ranked the bank among the top three in the effective use of social media in Nigeria.

    With a large customer base, the bank has invested heavily in building a robust and secure e-banking platform. It is in strategic partnerships with various local and international organisations.

    Also, the bank’s customers can receive transaction alerts on their twitter handles as direct messages. It is an innovative first from the pan-African bank and the only bank in Africa to offer this service.

    “What we have done is take social media banking to a new level. Twitter is increasingly becoming a popular means of communication, especially among the young adults. As a highly innovative bank, we are giving the Millennials, who are increasingly banking with us an option to get transaction alerts on their preferred platform,” the bank said.

     

    Profitability soars

    UBA’s gross earnings stood at N316 billion during the period under review. The was a significant increase from N300.6 billion it  earned in the first half of last year. Its assets growth was also significant, from N7.7 trillion to N8.3 trillion.

    UBA recorded a much lower loan impairment going from N7.8 billion last year to N4.1 billion in the period. Deposits by customers crossed the N6 trillion mark as well, growing by 7.4 per cent to N6.1 trillion in the period under review, compared to N5.7 trillion as of December 2020.

    UBA also recorded significant growth in its net commissions and fees income growing from N38.5 billion to N45.7 billion.

     

    Mobile app inaugurated

    UBA, which has invested heavily in technology, recently launched a new mobile app to boost its profitability.The move is also in line with the Central Bank of Nigeria (CBN) Governor, Godwin Emefiele’s directive to banks to provide seamless and secured banking services.

    The new UBA Mobile banking app was equipped  with benefits and features that give customers increased control and accessibility to carry out transactions with ease.

    UBA’s Group Head, Digital Banking, Kayode Ishola, said  the app was tailor-made to serve customers better.

    Reeling off some of the features and benefits of the app, he said a lot of investments in cutting-edge technology and attention to details was put into the new app.

    Ishola said: ”The new UBA Mobile App is your personal finance manager built with a distinctive user interface that will change the face of banking. With this app, we are reimagining banking as our engagement has moved from being channel-based to being platform-based.The speed of the platform has been made to match the speed of light as we have cut down significantly on the number of processes expected to carry out your transactions.”

    UBA’s Head, SME Banking, Sampson Aneke, said apart from the fact that the app has high-level of intelligence – as it can work based on frequent transactions, it can also speak to the specific country where it is being used as the app runs concurrently in the 20 countries of UBA’s operation interacting in the various languages and cultures in line with the specific needs and regulation of the country in focus.

    “This all-encompassing platform, which boasts of a new user interface because of its sleek, modern nature of delivering seamless experience across several devices, can be used as a budgeting tool, loan application and also allows customers view their expenses according to their various categories such as the amount spent on data within a particular period,” Aneke added.

     

    Commitment to customer satisfaction

    Uzoka said the main priority for every staff member is to ensure customer satisfaction.

    This, he said, is crucial for every forward-thinking organisation such as UBA, as the customer remains  the employer.

    In a message to mark the Customer Service Week, Uzoka appreciated the staff members who worked towards satisfying their customers and urged them not to rest on their oars.

    The Week, which is celebrated yearly all over the world, recognises the importance of customer service and seeks to  appreciate the staff members who serve and support customers with the highest degree of care and professionalism.

    The theme for the celebration is: ‘The power of service’. It underscored the bank’s persistent determination to provide service to customers despite the pandemic. It also served as an opportunity to acknowledge the vital role of service delivery in a corporate organisation.

    Emphasising the need for continuous excellent service delivery, he said UBA, has in the last few years, embarked on ensuring that Excellence, Enterprise, and Execution  are achievable in an institution that focuses on customers’satisfaction.

  • UBA reward winners in its bumper savings account promo

    UBA reward winners in its bumper savings account promo

    Winners who emerged from the seventh electronic draw of the promo, include Olunwa Osita Ambrose who won the N2 million star prize, while Saheed Adeshina Adediran won N1.2 million rent for a year.

    Adewunmi Olaniyi Sobowale, another  winner got N500,000 shopping allowance.

    The winners emerged during the electronic raffle draw held at Kairo’s Hub, Lagos and witnessed by regulatory bodies, including the National Lottery Regulatory Commission and Consumer Protection Council, who were on ground to ensure transparency and accountability.

    Read Also: UBA lifts promo winners with cash gifts

    The promo is in line with the bank’s commitment towards prioritising its customers’ financial well-being as well as boosting savings culture in Nigeria.

    UBA’s Head of Personal Banking, Ogechi Altraide, who presented gifts to some of the winners who were present at the event told customers that UBA places them at the very heart of its business which, according to her, is why the bank remains passionate about their overall success and added that this has consistently been proven in numerous ways which is why the bank has continually invested in cutting-edge technology to improve its service delivery and its overall aim of delighting customers.

    She said: “With customer-centric promos like the UBA Bumper promo, we have created an ever-increasing list of millionaires who continue to join the UBA customer millionaire club. For this edition of the promo, we decided to pick October, which is the month of independence commemoration so we can give more Nigerians reasons to cheer while celebrating the country’s independence anniversary.”

  • Interstellar, Interswitch to develop blockchain infrastructure

    Interstellar, Interswitch to develop blockchain infrastructure

    By Collins Nweze

    Interstellar Inc. has partnered Interswitch Group to develop blockchain-powered infrastructure services and solutions.

    Both firms have been working  over the last two years on blockchain technology research.

    As part of the partnership, Interstellar’s Blockchain technology stack (STARGATE) will be integrated with Interswitch’s industry-leading payments and digital commerce technology. This will enhance the vision of the businesses to drive greater financial inclusion and prosperity across the continent.

    Both have been preparing for the blockchain revolution in the African market with several ongoing initiatives, including a Pan-African Payment Ecosystem (PAPE) powered by a private permissioned blockchain network, which includes a consortium of banks and Fintech players.

    Founder and CEO at Interstellar, Ernest Mbenkum, said: “We are delighted to have established this strategic partnership with Interswitch, one of Africa’s most valuable fintech businesses. This marks the genesis of an innovative and collaborative partnership aimed at delivering impact-focused and enterprise grade blockchain-powered services across the African continent.”

    Divisional Chief Executive Officer for Transaction Switching and Payment Processing at Interswitch, Akeem Lawal, said: “We are excited to partner with Interstellar on this journey and we look forward to the amazing things we will achieve together in the African market. This new alliance underscores the directional evolution of our blockchain innovation strategy which is premised on our strategic intent of developing a native, proprietary enterprise-grade distributed ledger technology stack that is practically tailored to the African context. This enables us to progressively digitise multiple industry value-chains across African markets whilst also supporting the actualization of the Pan African Payment Ecosystem, riding the wave of opportunities created by such initiatives as the AfCFTA.”

    Interswitch has been at the forefront of major innovation milestones in payments in Nigeria for the last 20 years, garnering recognition along the line as one of the fastest-growing technology companies in Africa (Deloitte Fast-Growth 50) and gaining acclaim as the first homegrown African Fintech Unicorn following a minority investment by Visa in late 2019. Today, Interswitch’s business footprint covers more than 26 countries in Africa.