Category: Pension

  • PenCom moves to improve welfare of police retirees, assures payment of arrears

    PenCom moves to improve welfare of police retirees, assures payment of arrears

    The National Pension Commission (PenCom) has reassured retired officers of the Nigeria Police Force of the federal government’s commitment to addressing their pension concerns and improving their living conditions.

    The Federal Commissioner, Inspectorate Department of PenCom, Chief Sam Chigozie Uwandu, gave the assurance during his maiden official visit to police retirees in Enugu State.

    Chief Uwandu disclosed that under President Bola Ahmed Tinubu’s administration, plans are underway to clear all outstanding arrears owed to police retirees.

    He further revealed that the federal government has approved the payment of 200 percent gratuity based on retirees’ last emoluments.

    According to him, PenCom is also negotiating for retirees to receive between 75 and 100 percent of their last monthly salaries as lifetime pensions.

    “The commission and the presidency are deeply concerned about the inadequate pension payouts to police retirees. We are committed and working hard to bring this situation to an end within the limits of the law,” Uwandu said.

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    He explained that the meeting in Enugu was initiated to create a platform for retirees to directly air their grievances, experiences, and demands, especially regarding calls to exit the Contributory Pension Scheme (CPS).

    Uwandu said the commission was exploring practical and sustainable solutions to improve the general welfare of police retirees.

    While applauding the retirees for their sacrifices and continued service to the nation despite current security challenges, the commissioner conveyed the goodwill of PenCom’s Director General, Ms. Omolola Oloworaran, and President Tinubu, who, he said, remain sympathetic to the fiscal hardship confronting retirees due to low pension benefits.

    He called on the retirees to continue supporting the President in his efforts to reposition the nation under the Renewed Hope agenda.

  • PTAD explains monthly pension payment

    PTAD explains monthly pension payment

    • Reassures on welfare

    The Pension Transitional Arrangement Directorate (PTAD) has explained the few days delay in monthly pension payment that barely occurs to pensioners.

    The Executive Secretary, Tolulope Odunaiya stated that pension payments are remitted through the Central Bank of Nigeria (CBN) directly into individual accounts of pensioners.

    She, however, said that the Directorate has finalised August payment.

    She stressed that it has no control over the payments but reassured that the payments are taken as a priority by the Federal Government.

    Odunaiya further reiterated the Directorate’s commitment to pensioners’ welfare.

    She said various initiatives have been introduced, noting that they are aimed at managing pension benefits for Federal Government’s retirees under the old Defined Benefit Scheme (DBS), who did not transit to the Contributory Pension Scheme (CPS).

    She said: “The Directorate was established to handle pensions of those who did not move to the CPS, noting that PTAD ensures that eligible pensioners receive their pensions promptly and accurately.

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    “Since establishment of PTAD in 2013, and up till this moment, PTAD has never failed to pay pensions every month. That is why we have been able to take pensioners out of the streets. That is one of the credibility the government is enjoying because nobody is diverting money meant for payment of pensions anymore.

    “The Directorate has continued to introduce various initiatives to enhance its efficiency and effectiveness, some of which are Field Verification, I Am Alive Confirmation, and Mobile Verification. As we progressed, we discovered that we shouldn’t be calling our fathers and mothers, especially those from a far distance to come and do verification in Lagos and a technology was introduced. We call that technology ‘I Am Alive’ Confirmation”.

    She continued: “Once you are still alive, you are entitled to your pension. I Am Alive enables pensioners to confirm their status even in their home at every location. This is done through an internet-enabled phone and anybody can help you do it. Once you confirm your status, in the next six month, your pension will continue to run. “We have introduced Mobile Verification for people who are sick, or those who are alive but are incapacitated to attend normal verification. We schedule mobile confirmation for those who have done I Am Alive verification but later falls sick.’’

    The PTAD ES further said PTAD is a Federal Government’s treasury funded agency with no commercial bank account, adding that their responsibility is to prepare schedules of pension payment.

    “PTAD doesn’t have any account in any commercial bank; so, we don’t keep any money because we are a treasury-funded agency. Pensions are paid by the Central Bank and are paid directly into pensioners’ accounts. Our duty is to prepare the schedules of payment and it will pass through various tables, including Federal auditors, Internal auditors, Accountant-General Office. So, it is not something that somebody will just wake up and say PTAD has money somewhere,” he explained.

    She said PTAD is ensuring that nobody tampers with pensioners’ money. PTAD offices are in 13 states.

  • PTAD: Resolving pensioners’ issues

    PTAD: Resolving pensioners’ issues

    ANONYMOUS: Good day, I have just seen this advert in an old newspaper of September 18, 2024 which advised any person with pension complaint to send message to a particular number. I hope it is not too late for me. My husband retired as a Deputy Director of Abia Education Services since 1997.  He was receiving federal pension until several months ago. What can we do for him to get it resumed?

    PTAD: Dear Ma, please inform your husband to forward his verification slip to complaints@ptad.gov.ng to enable us to deal with the situation. Thank you.

    AHMED: Dear Omobola, my name is Ahmed. I retired from NIWA in 2007, my complaints are that I haven’t received any of the arrears paid to some of the pensioners ranging from the 24 per cent and the N32,000 arrears. I was told my name fell on the second bag since August, 2024. Kindly help me.

    PTAD: Dear Mr. Ahmed, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

    ANONYMOUS: Good day, I have been complaining of deduction of N9000 from my pension allowance since September last year. Kindly use your office to rescue me from this situation. l have written several times for correction, all to no avail.

    PTAD: Dear PTAD PENSIONER, please send your verification slip to our email complaints@ptad.gov.ng to enable us  investigate and respond further. However, note that PTAD obtained a directive for the re-implementation of the CPA based on grade level in line with the clarification from the NSIWC before implementing the new 20 per cent / 28 per cent increment as applicable. The CPA which was as a result of the minimum wage approval in April 2019 was implemented in May 2021 based on pay-band application with subsequent payment of 24 months arrears covering from April 2019 to April 2021. It is, therefore, instructive to mention that arrears reconciliation arising from the re-implementation of the CPA based on grade level is set aside pending further directive.

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    The clarification from the NSIWC which revised the implementation of the CPA to Grade level was taken into cognisance and accordingly implemented on the payroll before the application of the new pension increment of 20-28% as applicable which will take effect from September 2024.

    Further to the above, the Executive Secretary gave directive to pay the 20%/ 28% pension increment arrears to only the pensioners whose monthly pension have been correctly computed and implemented as per the August payroll.

    In line with the directive of the Executive Secretary, the Department reviewed the August 2024 pension payroll to ascertain that only pensioners who are on their correctly computed monthly pension are paid the 20 – 28% pension increment arrears and thereafter identified and excluded the following categories of pensioners:

    • Pensioners on the payroll with inherited monthly pension and whose monthly pension entitlement is yet to be computed to date;

    • Pensioners on the payroll with inherited monthly pension but whose monthly pension entitlement have been computed but not yet implemented;

    • Pensioners on the payroll with monthly pension figure that appears to be higher than the maximum monthly pension for their Grade Level.

    Thank you.

  • Lagos Pension Commission pays N1.52b to 798 retirees

    Lagos Pension Commission pays N1.52b to 798 retirees

    • Pensioners praise govt for prompt payment, welfare

    In line with its commitment to the welfare of senior citizens and retirees with dedicated service to the Lagos State Government, the Governor Babajide Sanwo-Olu administration has disbursed a total of N1.52 billion to another set of 798 retirees of the Lagos State Public Service.

    Retirement bond certificates worth  N1.52 billion were presented at the 110th Batch Retirement Bond Certificate Presentation Ceremony at Alausa, Ikeja, on Monday.

     The event was attended by hundreds of retirees who were physically present to collect the bond certificates.

    Speaking during the ceremony, the Director-General of the Lagos State Pension Commission (LASPEC), Mr. Babalola Obilana, said the gesture underscores Governor Babajide Sanwo-Olu’s commitment to ensuring retirees receive their entitlements without delay.

    He said Lagos operates a pay-as-you-go pension system, enabling prompt settlement once documentation is completed.

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    He said: “Today’s ceremony is a testament to the commitment of the Lagos State Government towards the well-being and financial security of its workforce. It signifies the fulfilment of obligations under the Contributory Pension Scheme (CPS), ensuring that our dear retirees receive the retirement benefits they have worked hard for throughout their careers.

    “The Lagos State Government has made significant strides in pension administration over the years despite various challenges. Today, we can proudly say that the CPS in Lagos State is one of the most efficient and well-managed pension systems in the country. The Lagos State Pension Commission (LASPEC) has consistently worked with various stakeholders: the Pension Fund Administrators, Annuity Service Providers, Lagos State Ministries, Departments, Agencies and other relevant bodies to ensure the smooth processing of pension entitlements for all retirees.

    “I want to thank Mr Governor, Babajide Olusola Sanwo-Olu, for his constant support in ensuring the prompt payment of pension obligations. Today, Mr Governor will be presenting another set of 798 retirees with their retirement bond certificates worth a total of N1,520,223,053.19, being their past service benefits prior to the commencement of the Contributory Pension Scheme (CPS) in 2007.”

    Obilana said LASPEC has remained steadfast in ensuring that pensions are paid on time, noting that the 110th Batch will join a long list of retirees who have received their benefits promptly as part of our commitment to uphold the promise of financial security to public servants.

    He also advised retirees at the event to plan wisely on how to spend their retirement funds.

    Speaking on behalf of the retirees after receiving their bond certificates, Mrs Funto Olaitan Aina and Mr Olayinka Ramoni Alaka, expressed gratitude to the government, describing the bond as timely and life-changing.

    They also commended the Babajide Sanwo-Olu administration for keeping faith with retirees and urged the Lagos State Government to sustain and improve the system for future pensioners.

    “I am extremely happy. We are receiving our bond. What we have been looking out for is now a reality. We thank the Lagos State Government for making it a reality. When I collect the money, I am going to sit back and think well about what I want to do with it before going out to do whatever. The payment was prompt because I retired last year, and I am getting my bond certificate a year after. So, I want to implore them to continue to do the best,” said Aina, who retired from the Ministry of Environment and Water Resources.

    Also speaking, Olayinka Ramoni Alaka, who retired last year from Lagos State Public Service, said: “I feel happy receiving my pension today. I am a Town Planner and I am still doing my work. I will add the money to my business and continue with my business. The Lagos State Government has been doing very well. From what I have seen from other states, they have not been paying their pensioners, but Lagos State pays as and when due, and it has been a seamless process.”

  • Consolidated Hallmark Holdings posts 117% growth in assets

    Consolidated Hallmark Holdings posts 117% growth in assets

    Consolidated Hallmark Holdings Plc has posted 117 per cent growth in total assets from N26 billion in its 2023 financial year end to N56.9 billion in 2024.

    The growth is coming in the first year since Consolidated Hallmark Insurance Plc first year of operations as a Holding Company.

    The Hold Co’s insurance revenue rose to N29.42 billion in 2024 from the N15.7 billion of 2023.

    Profit before Tax recorded a 404 per cent leap from N4.7 billion in 2023 to N23.2 billion while total profit attributable to stakeholders for the 2024 financial year is N22.58billion from N3.8billion in 2023.

    Speaking at the 2nd Annual General Meeting of the company, the Group Chairman, Mr. Shuaibu Idris, stated that operations were very positive notwithstanding the enormous challenges faced in the operating environment.

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    He said the results show their good fortune in the year arose from previous strategic investments made in the oil and gas sector which became a game changer after many years of waiting and nurturing. This lends fillip to our belief in long term positioning and resilience.

    He said: “The financial year was mixed with both aspirations and apprehension. This was in view of the various reforms and volatility in the oil and gas sector and the forex liberalization policies of government. Our financial performance for the year shows a good outing, notwithstanding the impacts of various factors both globally and locally.

    “The membership of the Board of Directors of your company remained stable during the year under review. However, a new non-executive director, Dr. Seinde Fadeni joined us on 4th December, 2024. Please join me in welcoming Dr. Fadeni to the Group. He brings on board a wealth of entrepreneurial acumen and business network that will enhance what we do. We are already working together to advance the fortune of the Group and for the benefit of all stakeholders.

    “Our quest to provide a one stop solution for insurance and other financial services led us to seek the establishment of a full life assurance company subsidiary. The processes for the licensing of the company commenced in 2024 and culminated in the eventual emergence of CHI Life Assurance Limited. The operating license for CHI Life Assurance Limited was received on March 10, 2025 (after the year-end).

    More opportunities abound in the Nigerian economy for your company to continually leverage on for growth. Our Life insurance licence is in place, which presents us with additional opportunity to access long term investment funds that would be deployed into the critical sectors of the Nigerian economy and generate decent investment returns.

    We are already beginning to see the benefits of our HoldCo restructure and business diversification during this first year of operations. We shall continue to seek and explore more investments without losing sight of appropriate risk management.

    With the relative stability in the exchange rate and a slowdown in the rate of inflation in 2025 and going forward, we look forward to more disposable income in the hands of consumers across sub sectors in insurance and other financial services.

    The Group Chief Executive Officer, Mr. Eddie Efekoha on his part said the core of their insurance operations lies their unwavering commitment to fulfilling claims obligations.

    Efekoha said that this isn’t just about customer satisfaction; it’s fundamental to their solvency, reputation, and ultimately, brand value.

    He said: “We ensure that all genuine claims, once fully documented, are settled promptly and efficiently. This disciplined approach to claims management is crucial for maintaining market trust and reinforcing the robust financial standing that underpins your investment in the company.

    “Group Insurance Service Expenses wherein lies claims settled moved from the N12billion in 2023 to N21.56 billion in 2024. However, the net expenses from reinsurance contracts held during the year stands at N5.6 billion”, he disclosed.

    Speaking on the Group’s strategic initiatives, Efekoha stated that the implementation of our robust three- Year Strategic Plan, developed in close collaboration with Messrs PWC, has since commenced.

    “The plan is designed to reposition the group for accelerated innovation, enhanced customer engagement, and deeper market penetration-laying a robust foundation for long-term value creation and sustainable profitability. We are driving towards this by focusing on portfolio value maximization, orchestrating our ecosystem, portfolio diversification and expansion, strengthening our investor relations, and fostering shared capabilities and efficient strategy execution across all our operations.

    “We have also accelerated our digital transformation journey in recognition of the industry’s technology-driven future. In the process, there has been a significant enhancement in our capabilities across the subsidiaries. From core system upgrades to customer-facing innovations, we have continued to embed technology at the heart of our operations thereby improving agility, expanding digital access, and future-proofing the group’s competitive edge”, he added.

  • SanlamAllianz, Cornerstone, others throw weight behind IMT 4.0

    SanlamAllianz, Cornerstone, others throw weight behind IMT 4.0

    The fourth edition of Insurance Meets Tech (IMT 4.0) has garnered strong support from industry leaders, further solidifying the event’s position as the premier platform for exploring the intersection of insurance, technology, and culture.

    Speaking on the significance of this support, Convener of IMT Conferences, Odion Aleobua said the calibre of sponsors and partners for IMT 4.0 reflects the industry’s collective commitment to shaping a future where innovation, digital adoption, and lifestyle relevance are at the heart of insurance. With this level of backing, IMT 4.0 is set to deliver its boldest impact yet.

    With the theme: “Innovating for the New Trybe”, IMT 4.0 will highlight the opportunities for technology-driven insurance models that resonate with today’s customers, especially Millennials and Gen Z.

    A major highlight will be the Executive Dialogue to be led by the Commissioner for Insurance, Olusegun Omosehin, themed “NIIRA: A New Era Beckons”, which will dissect the recently released NAICOM Insurtech Guidelines and their implications for the future of Nigeria’s insurance sector.

    Alongside executive sessions, IMT Redefined will blend culture, lifestyle, and Afrobeats to creatively position insurance as a tool for protecting aspirations, businesses, and everyday living.READ ALSO: Of envy and short memory in Ekiti politics

    The conference will take place at the Balmoral Hall, located at Sheraton Hotel, Ikeja, Lagos.

    Leadway Assurance, Enterprise Life, Cube Cover, and emPLE have signed on as Gold Sponsors, while SanlamAllianz serves as the Official Insurer.

    Cornerstone Insurance joins as the Innovation Partner, and Lasaco Assurance lends its backing as a Bronze Category Sponsor. Complementing these are the Nigerian Council of Registered Insurance Brokers (NCRIB) and the Chartered Insurance Institute of Nigeria (CIIN), both of which have been confirmed as Institutional Partners.

  • Stakeholders seek regulators, operators’ collaboration on fintech, financial inclusion

    Stakeholders seek regulators, operators’ collaboration on fintech, financial inclusion

    Stakeholders have called for collaboration by regulators and operators to advance sustainable growth of fintech ecosystem and financial inclusion in the country.

    The stakeholders made the call at the 2nd Business Journal Fintech & Financial Roundtable 2025

    The Group Chairman, Nigerian Exchange Group (NGX), Dr. Umaru Kwairanga in his remarks as Chairman of the event, said Nigeria has emerged as one of Africa’s most vibrant fintech ecosystems in the last decade.

    He stated that the country has witnessed the rise of mobile payments, digital lending platforms and wealth management applications that have transformed how Nigerians can access and interact with financial services.

    He disclosed the Nigerian Exchange Group, they have recognised this trend not as a disruption to be resisted, but as an opportunity to be embraced.

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    Their mission he said, has always been to democratise access to investment opportunities and to deepen participation in the capital market.

    To achieve this, we have consistently opened our doors to fintech innovation, he noted.

    On the role of NGX in driving financial inclusion, Kwairanga said: “From deploying API-driven market data solutions that allow fintech companies to seamlessly integrate trading information into their platforms, to creating regulatory sandboxes that encourage innovation, and supporting digital trading applications that provide retail investors with direct market access, we have worked deliberately to ensure that fintech inclusion in the capital market is not just an aspiration but a tangible reality.”

    During the panel session, the stakeholders agreed that harmonisation of relevant policies by such regulatory agencies as the Central Bank of Nigeria (CBN), Securities & Exchange Commission (SEC), National Identity Management Commission (NIMC), National Insurance Commission (NAICOM) and the Nigerian Deposit Insurance Corporation (NDIC) will ensure public confidence and mitigate various operational risks in the fintech space.

    Director-General/CEO, Association of Enterprise Risk Management Professionals (AERMP), Dr. Olayinka Odutola commended the rising level of fintech and financial inclusion practice in the country, insisting however that the greed factor remains a potent danger in the market.

    “Fintech and financial inclusion have started very well in Nigeria but we must consider the greed factor in terms of risks and cyber breaches. People can hack into systems and engage in identity fraud. People-risk is a major risk. Prevention is still better in terms of players and institutions to contain digital fraud.”

    Odutola bemoaned the regulatory fragmentation in the system and called for harmonisation of policies and information sharing by the CBN, SEC, NDIC, NAICOM and NIMC to protect both operators and institutions in the system. He lamented that data privacy and ethical hacking are still under-rated.

    The Managing Director/CEO of Universal Insurance Plc, Dr. Jeff Duru added that both fintech and insurtech provides great opportunities for the insurance market in terms of financial inclusion.

    “There is little level of financial inclusion in the hinterlands but fintech and insurtech will close the gap in the area of insurance penetration. Insurance companies alone cannot handle financial inclusion. There must be collaboration to ensure reality and no longer a talking point.”

    Duru added that both fintech and insurtech are tools to grow the business of insurance in Nigeria in terms of speed, which is a critical issue for operators because it builds trust.

    Former Chairperson, Lagos Area Committee of the Nigerian Council of Registered Insurance Brokers (NCRIB), Mrs. Bukola Ifemade on her part said the Council is passionate about insurance penetration through fintech and financial inclusion.

    We believe in collaboration. We are making efforts on insurance penetration through the deployment of fintech and financial inclusion, she assured.

    In her submission, President of the Guild of Corporate Online Publishers (GOCOP), Ms. Maureen Chigbo, raised the issue of credible communication in the expanding space of fintech and financial inclusion in the country.

    “Communication is key in advancing financial inclusion and fintech operations in Nigeria. We need to combat the rising level of misinformation and disinformation in order to deal with the issue of trust in the system.”

    “Fintech can also support human capital development through training, re-training and financial literacy programs in schools and communities.”

  • WAICA conference to focus on insurers’ climate role

    WAICA conference to focus on insurers’ climate role

    The Nigerian Insurers Association (NIA) says the 2025 Education Conference of the West African Insurance Companies Association (WAICA) holding in Lagos will highlight insurers’ role in tackling climate change.

    The Chairperson of the Local Organising Committee, Mrs Ebelechukwu Nwachukwu who made this known in a statement, said the conference would promote regional cooperation.

    She said the conference which the NIA is organising on behalf of Nigeria’s insurance market is scheduled for October.

    According to her, the conference is expected to equip insurers with tools to manage the evolving climate landscape.

    Nwachukwu added that the meeting will address climate-resilient insurance models, regulatory frameworks, digital claims processing innovations, green underwriting, regional collaboration, and public-private partnerships.

    She noted other issues include premium discounts for low-carbon assets and government-backed reinsurance pools to strengthen the industry’s response to climate risks.

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    The conference will also discuss insurers’ role in safeguarding communities and economies, while aligning with international climate commitments, including the Paris Agreement.

    Commissioner for Insurance and Chief Executive Officer of the National Insurance Commission (NAICOM), Mr Olusegun Ayo Omosehin will deliver the keynote address.

    Speakers include, are Sierra Leone’s Deputy Minister of Finance, Mr Bockarie Kaloko; Group Managing Director, Custodian Investment Plc, Mr Wole Oshin; and Ghana’s Acting Commissioner of Insurance, Dr Abiba Zakariah.

    “Other participants include regulators, government officials, industry professionals, and development agencies,” she said.

  • PenOp drives awareness on liver damage prevention, management

    PenOp drives awareness on liver damage prevention, management

    The Pension Fund Operators Association of Nigeria (PenOp) has sensitised staffs of pension operators highlighting global prevalence of liver disease and the urgent need for preventive strategies to combat rising mortality rates.

    The association during a virtual session, introduced by Head of Human Resources, PenOp, Adaobi Okoye, featured Dr. Akinkumi Ilori, a seasoned medical doctor and public health expert. The session attracted over 300 participants from various pension operators and provided a practical platform for learning, awareness and engagement.

    The session began with an overview of the liver’s critical functions, including detoxification, metabolism, and vitamin storage, emphasizing its central role in overall health.

    Dr. Ilori highlighted the global prevalence of liver disease and the urgent need for preventive strategies to combat rising mortality rates.

    He outlined the major causes of liver damage, such as viral hepatitis, excessive alcohol consumption, non-alcoholic fatty liver disease, drug-induced injury, and autoimmune conditions.

    READ ALSO: Of envy and short memory in Ekiti politics

    Dr. Ilori also explained the differences between types of hepatitis, available vaccines and early warning symptoms, stressing that prevention and timely medical intervention remain essential in reducing long-term complications.

    On lifestyle risks, he clarified that there is no safe level of alcohol consumption and noted obesity as a leading contributor to liver disease, alongside cardiovascular conditions and type 2 diabetes.

    He also discussed diagnostic methods such as liver function tests, imaging techniques, and biopsies, which are critical in detecting and monitoring liver conditions.

    Participants were further guided through potential complications of untreated liver disease, including cirrhosis, liver failure, portal hypertension, hepatocellular carcinoma, and hepatic encephalopathy.

    The presentation emphasized the role of lifestyle changes such as balanced nutrition, regular exercise, and responsible medication use in both prevention and management.

    The webinar also touched on broader aspects of liver health, including transplant procedures, living donor opportunities and the importance of annual wellness checks. Buy vitamins and supplements

    Dr. Ilori debunked myths around detox teas and supplements, reiterating that sustainable lifestyle habits are more effective than quick fixes.

    Other discussions explored risks linked to steroids, energy drinks, and environmental factors such as aerosols and perfumes.

    The question and answer session saw active engagement from attendees, with questions on vaccination, genetic factors, liver cysts, and organ donation.

    Dr Ilori encouraged participants to prioritize routine health checks, adopt safe practices, and promote liver health awareness within their organisations.

    PenOp is the umbrella association for all the Licensed Pension Fund Custodians, Pension Fund Administrators and Closed Pension Fund Administrators (PFCs, PFAs and CPFAs) operating in Nigeria.

  • Fed Govt launches revised PTAD service charter

    Fed Govt launches revised PTAD service charter

    The Federal Government has unveiled the revised Service Charter of the Pension Transitional Arrangement Directorate (PTAD).

    This introduces a new framework aimed at improving service delivery and strengthening accountability in the pension system.

    The revised document, themed “Renewed Commitment to Service Excellence,” sets out clear service standards designed to provide quicker, more reliable, and people-centred services to pensioners across the country.

    It also focuses on four key areas: performance metrics, quality commitment, stakeholder feedback, and clarity of access.

    A statement from the Ministry of Finance described the development as a major step in the government’s ongoing pension reforms. “As the Federal Government continues to prioritize pension reforms, this revised Service Charter marks a significant step towards enhancing the lives of Nigeria’s senior citizens,” the statement noted.

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    Speaking at the launch in Abuja on Wednesday, the Minister of State for Finance, Dr. Doris Uzoka-Anite, said the Service Charter goes beyond a technical document, describing it as a social contract that puts the welfare of retirees at the centre of government action.

     “The Service Charter is more than a document – it is a social contract that places pensioners’ welfare and public trust at the heart of service delivery. With President Bola Ahmed Tinubu’s recent approval for a bond programme in excess of N800 billion to clear outstanding pension liabilities, we are taking decisive steps to ensure retirees are paid promptly and treated with dignity,” Dr. Uzoka-Anite said.

    The Minister commended PTAD’s management and staff for updating and expanding the Charter to reflect current realities, adding that the initiative aligns with President Tinubu’s Renewed Hope Agenda. “Together, we must build a pension system that guarantees fairness, reliability, and peace of mind for every pensioner,” she said.

    PTAD’s Executive Secretary, Mrs. Tolulope Odunaiya, described the revised Charter as a covenant between the agency and pensioners, establishing PTAD’s obligations and accountability framework. According to her, the document represents a renewed drive to entrench professionalism and efficiency in pension administration.

    Stakeholders present at the launch, including representatives of the National Pension Commission (PenCom), SERVICOM, and the Public Complaints Commission, commended the initiative and urged PTAD to ensure robust implementation so that pensioners can fully benefit from the reforms.

    The Federal Government said the initiative reflects its broader commitment to pension reforms and to ensuring that Nigeria’s senior citizens enjoy a more transparent, reliable, and humane pension administration system.