The Nation Newspaper

Category: Pension

  • PTAD: Resolving pensioners’ issues

    PTAD: Resolving pensioners’ issues

    ADAJI: Hello The Nation Newspaper. PTAD through the newspaper of Wednesday June, 2022 page 26 confirmed that my gratuity has been computed for payment. I have been waiting patiently since then and nothing happened. Help me request that PTAD  to release my gratuity.

    PTAD: Pensioner to provide verification slip to enable us investigate further

    ADESIYAN: My name is Adesiyan, I am one of the federal pensioner from Osun State. My problem is that I have tried to confirm my “I’M ALIVE” program for more 10 times. The message comes back as ‘Verification Failed and Faces do not Match’. What can I do to solve this problem?

    PTAD: Pensioner contacted and advised to locate a cyber café to do fingerprint option.

    ANONYMOUS:  Good day, I will like to know if my father is eligible for pension under Defined Benefit Scheme (DBS). He was appointed on July 3, 1989 and was removed on April 27, 1999.

    PTAD: No name and details provided.

    ABDULLAHI: I am Abdullahi from Jos Plateau State. My father was a staff with Ministry of Defence, civilian units for 16 years before he died in 1995. I have attended various screening and verifications and the last one was in Jos in 2017. I have submitted all the required documents for the payment of gratuity and pension benefits as a Next of Kin (NOK), but up to no avail. In 2020, I was called from PTAD to submit some documents including bank account details which I did. From your publication of my case, PTAD is asking for is verification number which I scanned and sent since then. I hope Omobola will assist me.

    PTAD: NOK should provide deceased name and Bank statement.

    OPADEJI: Good day, I thank you for the humanitarian job you are doing to correct anomaly arising from pension payment to pensioners. Please help me out of my predicament. My name is Opadeji. I retired from NITEL on January 21, 2001 on grade level 14 as senior manager. I participated in the NITEL verification exercise in 2001 and PTAD verification exercise in 2005 respectively. In 2005, when I was going for pensioners verification exercise, my documents were missing and I sworn to an affidavit on the loss of the documents. On the basis of the loss, PTAD placed me on grade level 9 and I sent complaint emails to PTAD several times but no action was taken on my complaint email. I therefore, took the risk of traveling to Abuja PTAD office when the original copy of letter of promotion was delivered to me by a good Samaritan. My salary was subsequently readjusted to grade level 14 but less than my salary before the verification exercise and also far less than the pension being paid to my colleagues on the same GL 14. Therefore, I sent many complaint emails but returned undelivered perhaps my emails have been blocked. Since then, I have accepted my fate. Now that I have the opportunity to forward my complaint through you to PTAD, I shall be grateful if my complaint can be treated with utmost concern. Thank you.

    PTAD: Pensioner is on Payroll. Pensioner’s grade level readjusted from grade level 9 to 14 steps 10. He should provide Bank Statement from January 2018 to date for reconciliation.

    TAUHID: My name is Tauhid, I am a State pensioner with Federal share. I retired as a Director on Grade Level 16 step 9. I retired in May 2009 and was verified in Niger State in December 2017. I have made several attempts to visit PTAD office at Maitama, Abuja. I have sent many people to facilitate the payment of my federal share of gratuity. I wrote in The Nation Newspaper of October 19, 2016 but all to no avail. I am still waiting. I have exercised patience and now I am a patient with two serious diseases. The Nation newspaper should help me so that PTAD can pay my PTAD: Federal Share of Gratuity. Thank you.

    Pensioner to provide details of MDA, verification slip and Bank statement from December 2022 to date and has agreed to submit.

    Read Also: PTAD: Resolving pensioners’ issues

    FASHAKIN: Dear Omobola, I read your column concerning pension in The Nation Newspaper and I decided to contact you. My name is Fashakin, a pensioner from Nigerian Railway Corporation. After our retirement 17 years ago, the management of the corporation paid part of our entitlement and refused to pay the remaining. Several letters had been written and efforts made to get our legitimate right but they were rebuffed by the management. Then, we engaged the service of a lawyer who wrote to ask for our money.

    The management replied our lawyer to forward the names and other information of his clients that they are owing. The names were sent to them, still the management refused paying. All these happened last year. The case was referred to EFCC in Jan 11 this year. We waited for EFCC to call us for investigation according to our lawyer, but when we did not hear from them, I went to their office on May 20, 2022 with a letter of reminder. The letter was refused, to my greatest surprise. I was told that EFCC declined to investigate the case of fraud brought against the railway management. Madam, I have the proof of all I have said.

    I would be glad if you can step in and look into our case. Thank you.

    PTAD: Pensioner did not state nature of complain. He did not respond to phone calls, he can contact PTAD directly.

  • Fed Govt sets aside N1.27tr for pension, gratuity, and retiree benefits

    Fed Govt sets aside N1.27tr for pension, gratuity, and retiree benefits

    • By Demilade Adebesin

    Efforts by the National Pension Commission (PenCom) to ensure all retirees in the country are paid pension as and when due seems to have come to fruition again as the House of Representatives  has approved N1.27 trillion for payment of pension, gratuity, and retiree benefits, The Nation has learnt.

     The House of Representatives had approved the 2024-2026 Medium Term Expenditure Framework and Fiscal Strategy Paper (MTEF/FSP) on Tuesday, which includes a borrowing plan of N7.8 trillion for 2024.

    The House of Representatives set benchmark oil prices of $73.96, $73.76, and $69.90 per barrel for 2024, 2025, and 2026 respectively.

    Read Also: Pensioners lament low pension income

    The lower chamber also set daily crude oil production levels of 1.78 Mbps, 1.80 Mbps, and 1.81 Mbps.

    The executive’s proposed exchange rate for the period 2024–2026 was N700, N665.61, and N669.79 to USD$1, and these rates were likewise agreed by the lower house. Inflation rates of 21.40 per cent in 2024, 20.30 per cent in 2025, and 18.60 per cent in 2026 were proposed by the lower chamber, which also suggested GDP growth rates of 3.76 per cent, 4.22 per cent, and 4.78 per cent, respectively.

    The MTEF/FSP document’s parameters for 2024 were maintained with FGN recommending spending of N26 trillion, with N16.9 trillion in retained revenue; N9 trillion budget deficit; N7.8 trillion in new borrowings; N1.3 trillion for statutory transfers; N8.2 trillion debt service cost; N243.6 billion in the sinking fund; and N1.27 trillion in pension, gratuity, and retiree benefits.

  • PenCom to employees: know your rights

    PenCom to employees: know your rights

    The National Pension Commission (PenCom) has reiterated the need for employees to know their pension rights as established in the Contributory Pension Scheme (CPS) and enshrined in the Pension Reform Act 2014 (PRA 2014).

    In this regard, PenCom Director-General, Mrs. Aisha Dahir-Umar  has called on the employees covered by the PRA 2014 to observe and report any violations of legal provisions in the Act.

    The PenCom boss in a statement also encouraged employees to regularly review their Retirement Savings Account (RSA) statements and report instances of non-remittance to the commission.

    She urged them to verify their employers’ adherence to the Group Life Insurance Policy (GLIP).

    She assured that the commission remains steadfast in its commitment to the effective regulation and supervision of Nigeria’s pension industry.

    She said: “The Pension Reform Act 2014 (PRA 2014) protects employees’ rights, offering crucial protection, compensation, and support throughout their careers and retirement. These rights extend to all employees enrolled on the Contributory Pension Scheme (CPS).

    “It is, therefore, crucial for both employees and employers to familiarise themselves with these rights to ensure compliance”.

    Ensuring the right to pension

    Mrs. Dahir-Umar explained that Section 3(1) of the PRA 2014 establishes a Contributory Pension Scheme for all employments in Nigeria. The scheme guarantees the payment of retirement benefits to covered employees.

    “It applies to employment in the Public Service, Federal Capital Territory, States, Local Governments, and the Private Sector. The PRA affirms the right of every employee covered under it to receive a pension”.

    Right to employer contributions

    PenCom to Employees: Know your Rights“Section 4(1) mandates employers to contribute a minimum of 10 per cent, while employees contribute a minimum of eight per cent of their monthly emoluments to the pension scheme. The PRA defines monthly emoluments as basic salary, housing, and transport allowances. Consequently, every eligible employee has the right to the employer’s contribution, a minimum of 10 per cent of their monthly pay”.

    Guaranteeing life insurance

    “Section 4(5) prescribes that every employer must maintain a Group Life Insurance Policy (GLIP) for each employee, amounting to three times the employee’s total annual emolument. This provision ensures that employees are entitled to life insurance coverage. Employers failing to fulfil their payment obligations must arrange for the settlement of claims arising from the death of any staff. Furthermore, the Revised Guidelines on GLIP for Employees, under Section 5.5, reinforce the importance of prominently displaying the GLIP certificate within employers’ premises”.

    Empowering retirement benefit choices

    Read Also: PenCom sensitises at trade fair on micro pension

    She further stated that every employee covered under the PRA 2014 has the right to determine how to access their retirement benefits, whether through Programmed Withdrawal or Annuity.

    “Section 7(1) specifies that a retirement savings account holder shall, upon retirement or upon reaching 50 years of age, choose between securing a Programmed Withdrawal or a Retiree Life Annuity. The retiree is also entitled to choose to take a lump sum or take higher periodic pension.

    Freedom to Choose a Pension Fund Administrator (PFA)

    Section 11(1) of the PRA 2014 grants employees the right to maintain an account with any Pension Fund Administrator. This provision ensures that employees can choose a PFA without interference from their employer or any third party”.

    Timely remittance of contributions

    “Section 11(3)(a) and (b) emphasises the right of every covered employee to timely remittance of contributions into their retirement savings account. Employers must remit employee and employer contributions no later than seven working days from the day the employee receives their salary”.

    Regular information on investment strategy and market returns

    “Every participant in the CPS is entitled to regular updates on their PFA’s investment strategy, market returns, and performance indicators. Section 55(d) of the PRA 2014 mandates PFAs to furnish such information regularly to all RSA holders.

    Accessible customer service support

    “RSA holders are entitled to customer service support. Accordingly, all PFAs are mandated to put in place structures that facilitate easy access to services such as RSA update, 25 per cent access due to job loss and request for RSA statements.

    Guarantee of pension and retirement benefits

    “Employees have the right to receive their pensions and other retirement benefits upon retirement. This includes lump sum disbursements, periodic pension payments, and en bloc payments as the case may be. The PRA 2014 ensures the payment of these benefits, safeguarding the financial security of retirees”, she added.

  • Pension complaints and solutions

    Pension complaints and solutions

    HAEKELEM: Good morning Madam, I have applied for my late husband’s death benefit since August 2021 through NPF PENSIONS. I was informed that my file is awaiting the DG’s approval. Please may I know the position now and where my file is? My late husband’s name is SP. Ohaekelem

    PENCOM: Dear Madam, kindly provide the Retirement Savings Account PIN to enable the Commission process the complaint.

    SALIU: My name is Saliu, I understand it takes five working days for approval to come from you when a PFA forwards application. I want to find out why it’s not so with my application. This is two weeks now according to Leadway Pension that my application has been sent to you. What is holding my application?

    PENCOM: Dear Mr. Saliu, kindly provide the name of your Pension Fund Administrator to enable the commission process the complaint.

    ANONYMOUS: Good day, my complaint has been made by one of my pension account officers on my behalf but I am yet to get update and it has been over three months now. How long does it take for merging?

    PENCOM: Dear sir, Kindly provide the details of the two Retirement Savings Accounts you are trying to merge to enable the commission process the complaint.

    ANONYMOUS: Ma, I strongly need your help. We are leaving the country today and we need money for upkeep as we go. We are banking on my 25 per cent pension savings. PenCom is yet to approve. Kindly help us.

    PENCOM: Kindly provide the details of your Retirement Savings Account, the PIN and the PFA to enable the commission process the complaint.

    MOHAMMED: Dear sir, we are the administrator of our late father, Mohammed. He worked with immigration service from 1987 and was downsized during the presidential task force in 2006. Since then, we have not collected kobo from National Pension Commission or Nigeria Immigration Service. We don’t know where to go or what to do. Help us out. Yours faithfully. Bawa

    PENCOM: Please provide the PFA and PIN number to enable the Commission investigate your complaint.

    ANONYMOUS: I am Oforlea, I retired on September 14, 2022. My date of birth is November 23, 1964 but it was wrongly captured in my NIN as November 23, 1965 which has been corrected. I later went for recapturing at Premium Pension but the staff of the company refused to attend to me. He said my date of birth is different from the date of birth in PENCOM record. Meanwhile, I have November 23, 1964 in all my records. What should I do?

    PENCOM: Please send the complaint to info@pencom.gov.ng

    ANONYMOUS: I have a problem with my pension. I am a police officer.  My pension has not been paid into my pension account since 2017. I have been on this for the past three years now by moving from one office to another but all my efforts prove abortive. Kindly help me.

    PENCOM: Kindly provide your name and PIN.

    Read Also: Pensioners lament low pension income

    PENCOM: Please visit your PFA to resubmit your application.

    OLOWOYEYE: Good day, I wish to inform you that the Access PFA have responded to my calls. I grateful for your intervention. Thanks a lot.

    THE NATION: The newspaper is excited that your complaint has been resolved.

    ANONYMOUS: Good Day, I am Omobulejo. I retired on August 15, 2020 at the Vintage Press Ltd in Lagos. I regularised my documents with my PFA, Stanbic IBTC confirmed in November 2021 and they confirmed it as okay. Since then,I have been advised to be patient  send me messages to be patient. For how long will I be patient. I have no job at hand. Thank you.

    PENCOM: Please visit your PFA to resubmit your application.

    ANONYMOUS: l recently retired from one of the MDA’s. What do I do to get my benefits?

    PENCOM: Please visit your PFA and ensure you have all the required documents, ensure you  undergo enrolment exercise and data recapture exercise (if applicable). Your PFA will provide more information to you and guide you through the process.

    DAUDA: Good Day, my name is Dauda. I applied for payment since on November 22, 2022. I have done all the necessary requirements at Stanbic IBTC Pension office in Abuja but up till now, no any information about it. I would like the commission to assist me to know the position. Thank you. 

    PENCOM: The RSA holder should please visit his PFA for an update as the application has not been submitted to the Commission.

    FAITH:  Good day, I want to lodge a complaint about data recapture. I have been trying to get my data captured with Leadway Pension but it is yet to be done since June 19. They just keep giving me different excuses.  How can you help? Thank you.

    PENCOM: The complainant has been successfully recaptured.

    MOJISOLA: My late wife, Mojisola worked with the Ministry Of Defence. Her PFA is Access Pension Limited Former Guarantee Pension Limited. The PFA asked me to give then a true certified copy of my Letter of Administration. They said I should go to court and get it done and after that, that I will have to wait for 18 months. Please how you can help me. I am suffering because I spent all I have. Also my late wife’s aged mother is there for me to take care of and I don’t want her to pass on without taking care of her.

    PENCOM: The complainant wife’s   death benefit has been paid, therefore he should liase with the wife’s  PFA

    EYEREGBA: I am Eyeregba, I am currently working in Cappa & D’Alberto Lagos. I sent complaint via email to info@pencom.com.gov.ng on August 1, 2023 in respect of my pension contribution for December 2021and February 2022 not remitted to my account. I attached evidence of non-remittance in the mail. Please I have not received any feedback on my complaint after two weeks and my money is not yet recovered. My PFA is Stanbic IBTC Pension but I was formerly with FCMB Pension.

    PENCOM: The complainant did not attach relevant document that would enable the commission to process his request. Therefore there would be need to forward the following to the commission:

    • Complainant’s name:

    •Personal Identification Number (PIN):

    •Pension Fund Administrator (PFA) Name:

    •Employer’s name (if applicable):

    By providing these details will help us expedite the resolution process.

    DR OLOSE: My name is Dr Olose, about N11million was withdrawn from my RSA account with Leadway Pensure and returned to PenCom at your office request according to Leadway. Presently no remittances are made to my RSA account from PenCom. Kindly help me.

    PENCOM: The complainant erroneous  withdrawal is being processed, the PFA will contact the complainant once it is concluded.

  • ‘West Africa nowhere near desired goal on insurance’

    ‘West Africa nowhere near desired goal on insurance’

    The acceptance of insurance in West Africa is no near the desired goal of practitioners in sub-region, the President/Chairman Of Council, West Africa Insurance Companies Association (Waica), Mr Eddie Efekoha, has said.

    He spoke during the official opening of the 2023 WAICA Education Conference held in Freetown, Sierra Leone.

    He stated that the clarion call is for everyone to embrace insurance, noting that insurance companies have the strides to promote the acceptance of insurance in the sub region.

    He maintained that they are making progress but are nowhere near the desired goal yet.

    He pointed out that while their collective goal is to drive opportunities for the growth of the insurance industry regionally, he is positive that their collaboration will go a long way in helping them to achieve this goal.

    Speaking on the theme of the  Education Conference, “Aligning Insurance Practice in the 21st Century to Serve Public & Private Sectors,”, he said it is an expression of what they all want the industry to develop into.

    ‘’We are concerned and looking at issues bothering on building trust and confidence in the industry and harmonizing financial reporting across the region through implementation of the IFRS 17 standard.

    Read Also: Nigeria seeks framework to address illicit financial flows in West Africa

    He said: “As our esteemed clients are evolving and displaying various innovations, you will agree with me that there is need to align our insurance practice to meet their needs and demands. The relentless match of online and mobile technology will continue to fuel the constant change in clients’ expectations.

    “Similarly, online social networks are becoming pooling mechanisms for insurance and whether we like to admit it or not, Insurance companies are fast changing roles. The evolution is here; therefore, we must embrace it. Advances in software and hardware are transforming “big data” into information that gives enough insight into the future for decision makers to act.

    “As the industry reaps the gains from the most recent wave of automation, new technologies (Insuretech) are significantly enhancing operational efficiencies, increasing revenue opportunities, and improving customer experience. How do we maximize the potentials of Insuretech using tools like block-chain technology and artificial intelligence among others? We need to ensure persistence, respect, integrity, and passion by way of ethics in the industry to boost the confidence of customers”, he added.

  • Pensioners lament low pension income

    Pensioners lament low pension income

    • By Demilade Adebesin

    Pensioners are lamenting the low pension income paid to them, findings by The Nation has shown.

    Some of the pensioners who spoke with the newspaper complained that there has been no pension increase ever since they retired.

    Although they said the pension monthly income is consistent, they want the Federal Government to increase it.

    One of them, a retiree from a secondary school, Mr Oluwole Akintola, praised the government on the regular payment of his pension.

    He, however, complained that his pension is still the same ever since he retired and that there is a wide gap between the old pension scheme retirees and the new scheme retirees.

    A retired nurse, Abosede Adeberin, also praised the government on the regular payment of her pension income.

     She complained that her pension is not encouraging for the current economic situation of the country and appealed to the government to increase it.

    Read Also: NLC faction asks unpaid Imo workers, pensioners to submit details

    A school principal who retired in 2010, Solomon Adebesin on his part complained that his pension payment has been irregular.

    He said his pension used to be paid on the 6th to 10th of the month but has been changed to the end of the month.

    He also said that his pension is too small in relation to those who retired after him.

     He urged goverment to implement consequential adjustment to his pension income.

    A retired Assistant Head-teacher, Elizabeth Alabi also complained on the low pension income she receives monthly from government.

     She also wants the government to increase her pension so that it can be favourable going by the current economic situation of the county.

  • NEM embarks on fitnesswalk to raise insurance awareness

    NEM embarks on fitnesswalk to raise insurance awareness

    NEM Insurance Plc has embarked on its second phase of Fitness Walk for the year to enhance insurance education and awareness in the country.

        The Walk, which comes up twice a year, precisely in March and between October and November each year, was meant to ensure insurance practitioners are physically and mentally fit to sell insurance products and services.

        Speaking to journalists at the end of the Fitness Walk at the company’s headquarters in Obanikoro area of Lagos, the Managing Director/CEO, NEM Insurance Plc, Mr. Andrew Ikekhua noted that, only someone who is physically and mentally fit can practise insurance as a profession.

        The fitness walk started at NEM House in Obanikoro, terminated at Maryland and back to NEM office on Ikorodu road, in which its staff partook in the early morning walk.

     Speaking further, he said  the company initiated the fitness walk as a form of exercise as well as enhance insurance awareness among Nigerians.

    Read Also: My movies will be out in cinemas soon – Singer Whitemoney

     Stating that the exercise is good for the body, he said it is also an avenue to promote the name and insurance products of the company for people within its environs.

     He said: “We have been able to create awareness about insurance as we walk because people kept asking who we are and what we do and in the process of answering them, we are educating them and deepening insurance penetration,” he said.

    While urging Nigerians to insure their risk exposures, he advised people to approach his underwriting firm for their general insurance products and services.

        He advised Nigerians to insure their risks by subscribing to insurance products to take care of all their assets and restore any financial loss.

  • PTAD: Resolving pensioners’ issues

    PTAD: Resolving pensioners’ issues

    OJEDIRAN: My name is Ojediran, Sgt.( Rtd). I retired in 1994. I learnt that PTAD has harmonised the pension allowance of IGP, DIG, and AIG without doing same for CP to rank and file. Please what is the correct position on this? Thanks.

    PTAD: The Directorate is yet to receive any formal directive on the harmonisation from the relevant authority.

    TIMOTHY: My name is Timothy from Oyo State. I have been on state and federal pension since October 25, 1993. I attended many verifications without asking for computation sheet which I have made all efforts to get from Ministry of Establishment, Ibadan.  At the last mop up, I submitted all documents but I was not cleared because of computation sheet. My monthly federal pension of N2,511.57 has been stopped since 2019 or thereabout. Kindlyreturn my due because ’I am ALIVE’ .

    PTAD: We are unable to verify him as he doesn’t have a computation sheet and it is a requirement for SWFS pensioners; he should provide his computation sheet.

    ADEWALE: Good day, my name is Adewale, Cyber Cafe Operator in Ado Ekiti, many retirees come to my business for ‘I am Alive verification. Many were successful but some were not after four to five attempts to take their picture before it locked. The finger verification is not working either. Kindly help me to know how to go about the finger verification. Thank you

    PTAD: We have contacted Mr. Adewale directly.  

    SAMPSON: Good day, my name is Sampson, I am one of the retired downsized officers of C             ustoms 2007. We were under Customs, Immigration and Prison Pension Office (CIPPO) before PTAD took over. Before the takeover, I had pension arrears from 2007 to 2009 with CIPPO as was paid to my colleagues of equivalent ranks of level 09 step 13. Also my CONPASS arrears of gratuity amounting to N 1,582,182.36 were not paid to me as was paid to my colleagues. The arrears was prepared along with others and sent to AGF office {Deputy Director Special Duties} whose duty it was to pay.

    PTAD: Mr. Sampson has been contacted directly. He is to send his Bank Statement for the period for resolution of the complaint.

    OGUNDARE: I am Ogundare. I did my “I am Alive” capture around May 29, this year. I was given a confirmation number. Later, by October, I was told to recapture again and since then all efforts to get recaptured have proved abortive as network-related issues are making it impossible. I hope my little pension won’t be stopped and also the process of going through the capture is stressful because network is frustrating.

    PTAD: I am Alive confirmation is to occur every six months. So you will be due for another confirmation from November 29, 2023, six months after May 29, 2023.

    CLIFFORD: My name is Clifford. I have no pension number. I would like to know if I am qualified for pension at age 60 in 2005. I worked with RBNL(UAC Div) 1975-1978 and SCOA Motors 1978-1988 thinking I would travel abroad.

    PTAD: UAC, SCOA Motors are private sector organisations. Mr. Fawehinmi should direct his question to the management of the organiSations.

    Read Also:PTAD: Resolving pensioners’ issues

    RTD INSPECTOR RAPHAEL: Good day, I want to know if federal pensioners are included in the N35,000 President Bola Tinubu said should be paid to all Federal Government workers? If it is so, why are the states paying their pensioners? Are we not Nigerians that served this country? Please let me know?

    PTAD: This enquiry should be directed to the Federal Ministry of Humanitarian Affairs and Poverty Alleviation

    ADESIYAN: My name is Adesiyan, I am one of the federal pensioners from Osun State. My problem is that I have tried to confirm my “I’M ALIVE” programme for more 10 times. The message comes back as ‘Verification Failed and Faces do not Match’. What can I do to solve this problem?

    PTAD: Pensioner contacted and advised to locate a cyber café to do fingerprint option.

    ANONYMOUS:  Good day, I will like to know if my father is eligible for pension under Defined Benefit Scheme (DBS). He was appointed on July 3, 1989 and was removed on April 27, 1999.

    PTAD: No Name and Details Provided.

    SUNDAY: Good day, my name is Sunday from Cross River State. My father died since July 10, 2005 while in police service. He is late inspector Okimba. His last place of service is Akwa-Ibom State. I went on to process his entitlement as his next of kin in 2015 at PTAD office Abuja where I was verified and captured with pensioner number. But up till date, I have not been paid. Kindly help me.

    PTAD: There was incomplete documentation at the time of verification. NOK is requested to come forward with these additional documents Enlistment form; Emolument form; Letter of Administration; ; Marriage Certificate; Introduction Letter from Last Command; Valid Means of Identification; NOK’s Birth Certification; and NOK’s BVN.

    ABDULLAHI: I am Abdullahi from Jos Plateau State. My father was a staff with Ministry of Defence, civilian units for 16 years before he died in 1995. I have attended various screening and verifications and the last one was in Jos in 2017. I have submitted all the required documents for the payment of gratuity and pension benefits as a Next of Kin (NOK), but up to no avail. In 2020 I was called from PTAD to submit some documents including bank account details which I did. From your publication of my case, PTAD is asking for is verification number which I scanned and sent since then. I hope Omobola will assist me.

    PTAD: NOK should provide deceased name and Bank statement.

  • Pension complaints and solutions

    Pension complaints and solutions

    BASSEY: Good day, my name is Bassey. I applied for five per cent since September 18, 2023 to offset my rent payment from Leadway Pensure but it is PenCom is yet to approve. My landlord is throwing my property away today because I promised to pay with the hope that I will get the money within three to four weeks. Kindly approve the money to save me from further embarrassment. Thank you.

    PENCOM: Dear Mr Bassey, the commission is yet to receive your request. Please visit your Pension Fund Administrator and ensure that you have fulfilled all the requirements to process the request.

    CHRISTOHER: Good day, I am Christoher. I retired in January last year. On October 19, 2023, I sent you a complaint about Premium Pension Limited. The company later called me to sign my template. I told them that I wanted Leadway Assurance to take over from them for the payment they refused. I want to take a legal action against them because it is the fruit of my labour. I have the right to choose any registered company that will take over from them. PENCOM should please call Premium to order.

    PENCOM: Dear Sir, please note that your request has been approved by the commission, you may proceed to your Pension Fund Administrator to confirm.

    MRS MATHEW: Hello Omobola, I am Mrs Mathew, the wife to late Mathew who died October 15, 2019. His PFA is with First Guaranty Pension. He worked with Nigeria College of Aviation Zaria. After his death I and my seven children of the deceased provided all necessary documents in December, 2019. We have been going there but we don’t get a response. Presently, the Federal Airport Aviation Authority has now sent me out of the quarters with my seven children and I have nowhere to stay with them. As a result they have dropped out of school. I learnt that First Guarantee has been merged with Access Pension. I met one of my friends and others who lost their husbands in 2021 and 2022 and they said they have been paid. I need your help because I have nowhere to stay.

    PENCOM: Dear Madam, the request has been processed and batched; payment is subject to release of funds by the FGN. Your Pension Fund Administrator will contact you once it is concluded.

    EVANS: Good day, my name is Evans. I am a retiree with Nigerian Correctional Service. I am using NLPC pension PFA. On Wednesday last week, I went to my PFA and met with the manager, one Mr James. I informed him of my desire to move to annuity, having provided the necessary documents to the insurance company. The insurance company only requested for my RSA statement of account to enable them complete the process. The manager told me to write an application for my request and direct it to the Managing Director of NLPC and call him back a week later. I called him recently and he said it will take a month before approval will be given. I enquired to know why? He said that it is the rule and if I am not comfortable I should consult PenCom. This is why I decided to contact you to know if I don’t have the right to decide what to do with my pension. I also want to know if one month is the rule or not. Please, I need your help.

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    PENCOM: Dear Sir, you have a right to change from programmed withdrawal to annuity. Kindly, ensure that you provide the required documentation to your Pension Fund Administrator. You may send a mail to info@pencom.gov.ng for updates on your request.

    ONIPEDE: My name is Onipede. I wrote to Sigma PFA now Access PFA for refund of my contribution on July, 2011 as result of 2006 Federal Government right-sizing of MDAs. Two of my colleagues that used my write-up were refunded by Sigma – Mrs.Olanrewaju $ Mrs.Iroko. After series of letter to Sigma, I got the statement in which my contribution was withdrawn by PenCom. After my letters since 2017 – 2021 to PenCom, I got a response that they will get back to me while some retirees with other PFA’s were refunded. PENCOM should please pay mine.

    PENCOM: Dear Sir, the commission is yet to receive your request. Please visit your Pension Fund Administrator and ensure that you have fulfilled all the requirements to process the request.

    SUBERU: I am Suberu, I retired on January 18, 2018. My PFA is NLPC, I requested my fund to be transferred to Leadway Annuity for the past five months and up till now nothing is done. They continue to tell me that PENCOM server is bad. Please help me.

    PENCOM: Dear Sir, the Commission is yet to receive your request. Please visit your Pension Fund Administrator and ensure that you have fulfilled all the requirements to process the request.

  • Pension complaints and solutions

    Pension complaints and solutions

    GHAZALI: Good day, a gentle reminder of my earlier submission last week. I applied for transfer of account from Access Pension to Leadway Assurance. I submitted request since five weeks ago. Thank you

    PENCOM: The Commission is yet to receive the request, please visit your Pension Fund Administrator to submit the application.

    INSPECTOR OSEZUA: Hello, my complaint is that I don’t know which pension I belong to. I was enlisted into the Nigeria Police force on 01/11/2008. I was told by Fidelity Pensions and Trustfund Pensions that all my money has been transferred to PenCom. Till date I don’t know which PFA I belong to, whether my money is with pencom or with Nigeria Police Pension NPF. Kindly assist me to know where I belong. Thank you.     

    PENCOM: Dear Sir, please visit your preferred Pension Fund Administrator among the two PFAs and undergo the Data Recapture Exercise.

    SANI: My name is Sani, I worked with West African Postgraduate Medical College, Yaba, Lagos. We chose Leadway Pensure Pfa Limited at Number 121/123 Funsho Williams Avenue, Surulere, Lagos. My pension contributions employer/employee has been fully remitted to the Leadway. Also my Legacy has been fully remitted to the Leadway. I have retired since March 31, 2023 and have submitted all the necessary documents for RSA and Legacy to be paid to me since May, 2023. Leadway told me that my documents were rejected because I did not put my pay slip. I sent the pay slip to them immediately. Since then, no payment has been made to me. Leadway’s response is that PENCOM has not approved my documents for to pay me. Please, I want you to intervene so that my money can be paid to me. It is six months that I am at home without earning salary. Thank you.           

    PENCOM: Dear Sir, please carry out the enrolment exercise, and submit the enrolment slip, you may wish to visit www.pencom.gov.ng for guidance on how to get enrolled.

    SALIU: My name is Saliu, I understand it takes five working days for approval to come from you when a PFA forwards application. I want to find out why it’s not so with my application. This is two weeks now according to Leadway Pension that my application has been sent to you. What is holding my application?

    PENCOM: Dear Mr. Saliu, kindly provide the name of your Pension Fund Administrator to enable the Commission process the complaint.

    ANONYMOUS: Good day, my complaint has been made by one of my pension account officers on my behalf but I am yet to get update and it has been over three months now. How long does it take for merging?

    PENCOM: Dear Sir, Kindly provide the details of the two Retirement Savings Accounts you are trying to merge to enable the Commission process the complaint.

    ANONYMOUS: Ma, I strongly need your help. We are leaving the country today and we need money for upkeep as we go. We are banking on my 25 per cent pension savings. PenCom is yet to approve. Kindly help us.

    PENCOM: Kindly provide the details of your Retirement Savings Account, the PIN and the PFA to enable the Commission process the complaint.

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    MOHAMMED: Dear sir, we are the administrator of our late father Mohammed. He worked with Immigration service from 1987 and was down size during the presidential task force in 2006. Since then, we have not collected Kobo from National Pension Commission or Nigeria Immigration Service. We don’t know where to go or what to do sir. Help us out. Yours faithfully. Bawa

    PENCOM: Please provide the PFA and PIN number to enable the Commission investigate your complaint.

    ANONYMOUS: I am Oforlea, I retired on September 14, 2022. My date of birth is November 23, 1964 but it was wrongly captured in my NIN as November 23, 1965 which has been corrected. I later went for recapturing at Premium Pension but the staff of the company refused to attend to me. He said my date of birth is different from the date of birth in PENCOM record. Meanwhile, I have November 23, 1964 in all my records. What should I do?

    PENCOM: Please send the complaint to info@pencom.gov.ng

    ANNONYMOUS: I have a problem with my pension. I am a police officer.  My pension has not been paid into my pension account since 2017. I have been on this for the past three years now by moving from one office to another but all my effort prove abortive. Kindly help me.

    PENCOM: Kindly provide your name and PIN.