Pension complaints and solutions

ANNONYMOUS: I am a police officer. My pension has not been paid since 2017. I have been on this for the past three years, but my efforts have been fruitless. Please help me.

PENCOM: Kindly provide your name and PIN.

DENNIS: Dear madam, my name is Dennis and my Pension Fund Administrator is FGPL.

I retired from the Nigerian Police Force on June 11,  2008 and my monthly pension is N26,451.84. I have been receiving this amount for 14 years and six months and it has not been enhanced. Please  tell me why. Thank you.

PENCOM: The pension enhancement  is only for Retirement Savings Account (RSA) holders who have received significant growth due to ‘return-on-investments’ over the years.

AKPUDOGWU: My name is Akpudogwu and my Pension Fund Administrator is Veritas Glanvill Pension. My compliant is that I have been running around for the payment of my 25 per cent benefit since my appointment got terminated in April.

 According to my PFA, my documents has been sent to PenCom, yet they haven’t approved the payment. Emails have also been sent to them as a reminder, yet no dice.     

PENCOM: Please provide your PIN to enable the Commission do a follow up.

AJAYI: Hello, my name is Ajayi. I worked with Prudential Guards and was posted as a Guard to the Ecobank branch at Adeola Odeku, Victoria Island, Lagos, between January 2014 and April 2015.

I was later moved to the Civic Centre, Victoria Island, Lagos (between April 2017 to November 2018).

But pension contributions were remitted to my Leadway Pensure.

Please persuade the company to remit my pension for the aforementioned years. Thank you.

PENCOM: Send the complaint to the Commission with photocopies of the following: Letter of appointment, payslips for all/or some of the periods and letter of termination/resignation

ADISA: Good day, madam, I am Adisa. I retired from a primary school in August 2016 as a Headmaster on Grade Level 14/11.

My RSA is First Guarantee Pension Limited. Happily, I have been paid. But my complaint is my pension was calculated with GL 13/11 instead of 14/11.

The lump sum given to me is less than what was paid to my colleagues, despite being appointed at the same period.

 Justice to one should be a justice to all. I will like PenCom to look into my case.

Hope to hear from you soon.

PENCOM: Request received, and processed. You are advised to approach the Lagos State Pension Board.

ABUBAKAR: Hello, my name is Abubakar. I am a next-of-kin. The president’s approval of outstanding pension stated something about 2014 retirees. But my father died the previous year – 2013.

Will his death benefit also be paid and what is the consolation? How long does it take on average to pay the money? Thank you.

PENCOM: Please note that for your late father’s death benefits to be paid, you must submit some  documents to his Pension Fund Administrator (PFA) for processing.

If you have done this, then forward to the commission the following: his RSA PIN, full name, name of PFA as well as other vital information to enable the commission act fast on the compliant. Thank you.

JERRY: Good day, Jerry, writing from Jos. I wish to seek your help on the payment of my late dad’s pension. He worked at the Federal Ministry of Defence.

PENCOM: Please provide your PIN and PFA.

ADEOSUN: I am Adeosun, I retired on February 2018 and my documents were submitted to LASPEC in 2021 and re-submitted again in July, 2022. My PFA is Leadway Pension.

My repeated calls to LASPEC are not yielding any results. Could you please help me find out the cause of the delay in payment?

PENCOM: Please provide your PIN

ANNONYMOUS:  Hello Omobola, I work as a marketing officer in a micro finance bank, Ovidi Microfinance Bank Okene, Kogi State for four years. The bank is liquidated for three years. I sought to collect all the money that I saved. But I was told that if I did not work up to five years I cannot collect my money. Kindly explain this for me. My PFA is Premium Pension.

PENCOM: Visit your PFA to get guidance on how to access 25 percent of your RSA balance due to loss of job.

ANNONYMOUS: I have a problem with my pension. I am a police officer.  My pension has not been paid into my pension account since 2017. I have been on this for the past three years now by moving from one office to another but all my effort prove abortive. Kindly help me.

PENCOM: Kindly provide your name and PIN.

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