The Abuja Electricity Distribution Company (AEDC), yesterday urged unmetered customers to apply for meters in order to benefit from accurate and fair billing.
Its Acting Managing Director, Victor Ojelabi made this call in a press statement issued at Abuja.
“Mass Metering Programme: As part of the Federal Government’s Mass Metering initiative, we are facilitating the distribution of meters to unmetered customers. I encourage our customers to apply for meters through AEDC’s streamlined application process to benefit from accurate and fair billing,” said the Chief Executive Officer.
For its strategic intent and operational effectiveness, he said AEDC is prioritising the clearance of outstanding bills to optimise service delivery and ensure operational efficiency.
Ojelabi said the strategic move is designed to enhance the firm’s financial health, enabling it to provide more robust and reliable electricity distribution services.
Urging debtors to settle their liabilities, he said, “We appeal to all our valued customers with outstanding bills to settle them promptly.
“This is crucial in maintaining uninterrupted service delivery and ensuring that we provide reliable electricity to every household and business in our service areas.”
He said AEDC has commenced several key initiatives to bolster its service delivery and customer satisfaction:
The Managing Director said AEDC has launched the Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters.
He said the initiative is crucial for accurate billing and updating the meter software security.
He added that the global termination for the TID rollover is 30th November 2024. “However our target is to ensure all customers are rolled by July 31, 2024,” said Ojelabi.
He said the company has operationalised its vending platforms
making it easier for customers to purchase electricity tokens through various convenient channels. He asked customers to visit AEDC’s vending platform at pay4energy.abujaelectricity.com or any UBA branch nationwide.
Ojelabi said AEDC is committed to providing a swift and effective customer experience.
He added that “ We have strengthened our customer experience department to ensure timely responses to inquiries and complaints, further enhancing customer satisfaction.”
The Acting Managing Director said in the quest to improve internal efficiency, AEDC is digitalizing several internal processes, including the implementation of an Enterprise Resource Planning (ERP) system.
This move, according to him, is expected to significantly improve employee turnaround time and operational efficiency.
He said the company collaborating with the media in recognition of their critical role of informing the public.
He pledged that “We are committed to fostering a collaborative relationship with media partners to ensure transparent and accurate communication with our customers.”
On energy theft, he revealed that
AEDC is taking a strong stance against energy theft through increased vigilance and “night raids” to identify and address illegal connections.
Ojelabi said this will ensure fairer billing for all customers and reduce system losses.
Continuing, he noted that “ Our commitment to our customers is unwavering.
“With these new initiatives, we are enhancing our operational capabilities and ensuring that our customers receive the best possible service.
“ We believe that these changes will bring about a significant improvement in our service delivery.”
He also introduced the new leadership team which he leads to drive the organization to new heights of operational excellence and customer satisfaction.
