Tag: ATMs

  • ATMs going out of fashion?

    ATMs going out of fashion?

    Sir: Nigeria is a cash-driven economy. Yet, today, when cash is needed, the default option isn’t the bank’s ATM but the nearest Point-of-Sale (POS) agent. ATMs, once the backbone of convenience banking, now sit idle, often empty, gathering dust, while POS agents offer the only real alternative for cash withdrawals. In a cash-driven economy, ATMs have become extremely unreliable for Nigerians needing cash.

    This shift begs several critical questions. Are ATMs going out of fashion in Nigeria? Is the massive infrastructure investment in ATMs now a waste? And most importantly, why do ATMs rarely have cash since the infamous CBN naira redesign policy?

    ATMs were once symbols of banking convenience. Their introduction in Nigeria in the early 1990s revolutionized cash withdrawals, offering 24/7 access to money without the hassle of entering a bank hall. However, the story changed drastically after the CBN’s naira redesign policy in late 2022. The move, which sought to limit cash circulation and encourage a cashless economy, led to a severe cash crunch. Even after the policy was reversed and old notes returned into circulation, ATMs never fully recovered.

    While several factors contribute to the near-death of ATM cash availability, the CBN’s cash policy hangover tops the list. The cash scarcity that began with the naira redesign created a shift in how banks handled cash distribution. Even after the policy softened, many banks still operate under the mind-set of cash rationing, and ATMs remain dry.

    Secondly, running an ATM is expensive. Each machine requires regular cash loading, security, power supply and maintenance. With the high cost of diesel and frequent power outages, keeping ATMs functional has become a burden for banks. Many banks prefer to direct customers to digital transactions or POS agents reducing the need for constant ATM maintenance.

    Another reason is that ATMs are prime targets for fraudsters and criminals. Cases of card skimming, machine tampering and outright vandalism have discouraged banks from investing in more ATMs. It appears easier, safer and maybe more convenient to work with POS agents, who assume the risk of handling cash.

    In addition, POS businesses have exploded across Nigeria, filling the cash withdrawal gap that ATMs once occupied. With over 1.6 million POS terminals in the country, these agents are more accessible than bank ATMs. Banks themselves appear to encourage this shift by supplying POS agents with cash, while ATMs remain empty.

    Furthermore, reports indicate that many banks struggle with logistics, making it difficult to restock ATMs efficiently. Poor cash management strategies, delayed cash deliveries and a lack of urgency in ATM restocking contribute to the ongoing crisis.

    Read Also: Nigeria condoles with Germany over demise of ex-president Kohler

    So, while ATMs may not be entirely obsolete, their role has significantly diminished. Digital banking and mobile money are rapidly replacing the need for physical cash withdrawals. It is no surprise therefore to see banks now focusing on mobile transactions, transfers and QR code payments rather than cash-based transactions.

    To restore ATMs to their former usefulness and balance the cash distribution system, things must be done differently.

    The CBN, for one, should enforce a policy that ensures banks prioritize ATM cash supply. So, just as they provide cash to POS agents, banks should be required to maintain a minimum level of cash availability in their ATMs.

    Banks can also explore solar-powered ATMs to cut operational costs, especially in areas with poor electricity supply. Additionally, introducing deposit-taking ATMs, which allow customers to withdraw and deposit cash simultaneously, could improve liquidity and reduce the frequency of cash restocking challenges.

    Moreover, improved security measures, including surveillance cameras, fraud detection software and real-time tracking can reduce ATM-related crimes and encourage more banks to keep their machines functional. Aside, many Nigerians now see POS agents as the only viable cash source but their withdrawal charges are a real burden. The CBN and banks should regulate these to ensure affordability.

    For now, though, the frustration remains. The days of walking up to an ATM and effortlessly withdrawing cash seem long gone. And unless major reforms take place, the trend of empty ATMs will continue, leaving Nigerians with no choice but to pay extra at POS stands.

    In the end, the real question isn’t whether ATMs are going out of fashion; it is whether banks and regulators are willing to fix the system or let ATMs fade into irrelevance.

    •Elvis Eromosele, elviseroms@gmail.com

  • Robbers loot two ATMs at IBB varsity

    A 15-man gang stormed the Ibrahim Badamasi Babangida University (IBBU) in Lapai, Niger State and looted the cash in two Automated Teller Machines (ATMs) of a second-generation bank on the campus. MAHMUD ABDULSALAM reports.

    IN  a commando style, a 15-man gang invaded the main campus of the Ibrahim Badamasi Babangida University (IBBU) in Lapai, Niger State and vandalised the Automated Teller Machines (ATMs) of a second-generation bank. The hoodlums carted away an undisclosed amount of cash.

    CAMPUSLIFE gathered that the  uniformed hoodlums entered into the campus on Lapai-Paiko-Minna Road through a bush path.

    A security guard, who was on duty, told our correspondent that the robbers arrived on that fateful day the school premises around 3 am. He said they were armed with guns, machetes, daggers and spiked clubs.

    The robbers, he said, night have been given a tipped-off by someone who knew the ATMs were loaded with cash the previous night.

    The source said the robbers came in three vehicles, which were parked a few metres away from the school gate.

    “They came down and gained access into the campus through a bush path,” the source said.

    A cadet officer, who was assaulted by the robbers said:“I was watching over the school Administrative Building, which is not that far from the ATM gallery. It was around 3am or thereabouts when I saw three armed men dressed in uniforms, standing beside the ATM Gallery and signalling to me to move towards them.

    “They told me they caught some thieves who burgled the ATMs. This made me to believe them. They asked me to follow them to see the robbers. Then, they took me to an open place where I saw my fellow security guards sitting on the ground with their hands and legs tied with ropes. Other members of the robbery gang were keeping watch on them.”

    The cadet, who was injured on the leg, added: “The robbers were violent, hitting with sticks and iron. We all sustained injuries on the heads, hands, bodies and legs. They threatened to even kill anyone who wanted to be stubborn.”

    One of the security men  said they fell for the hoodlums’ trick because of the uniform, adding that the communication among the robbers indicated there was an informant that gave the hoodlums a tip-off. The robbery, he said, was “perfectly executed”.

    He said: “None of us thought they could be robbers because of the way they were dressed. We thought they actually caught thieves, since they were in uniforms. We later knew it was false alarm used to gather all of us in one place. They vandalised and looted the ATMs without being repelled.

    “We were firmly tied; we could not struggle with the robbers, because we had been overpowered. Those who watched over us had daggers and guns with them. There was no way we could challenge them. They simply had a free raid on the ATMs.”

    Although the robbers overpowered the security men guarding the ATMs, CAMPUSLIFE gathered that some other security guards escaped.

    One of the escapees said he ran into the bush when he saw how the robbers were beating his colleagues.  He said there was no  security guard  that could have confronted the “dangerously armed robbers”.

    He said: “The robbers were irritated by the responses of our security men who could not give them the access pin code to unlock the ATMs’ vaults. But what baffled me was how they got the uniforms they used for the operation.”

    It was gathered that the robbers used a sledgehammer, axes and chisels to destroy walls of the ATMs’ gallery. They made their way into the ATMs’ cubicles and looted the cash loaded in them the previous night. The machines were completely destroyed.

    The hoodlums, it was learnt, fled the campus some minutes past 5am, after operating for about two hours.

    CAMPUSLIFE gathered that police arrived on the campus shortly after the robbers escaped.

    The Vice-Chancellor (VC), Prof Muhammad Nasir Maiturare, led top members of the management to the scene on assessment.

    He said the incident would investigated to prevent a recurrence.

    Read also: Robbers attack Ekiti bank in an ambulance, kill four

    He said the school security architecture would be “comprehensively reviewed”, to protect the campus from invasion again.

    A student, Amina Zubairu, who was on campus that day, described the robbery as “tragic and unfortunate”. She urged the school to strengthen security  on the campus, noting that the story would have been different if the school was in session.

    She said: “Insecurity in Lapai has always been a thing of concern to students. Now that it has crept into the school campus, something urgent must be done to avoid putting students’ lives in danger.”

    A 300-Level student, Kasim Mohammed, urged the management and Lapai Local Government  to seek government’s intervention  to address the growing cases of robbery in the town.

    He said: “It is imperative that the police and other security agents be deployed in Kobo and the main campus of the university. The school must ensure its security guards are properly trained to be combat-ready for any security breach. The school should provide modern equipment to combat this perennial security problem it is facing. This is very important.”

    All efforts to get the university’s Chief Security Officer (CSO) Major Tete Kudu (retd), to comment failed.

    A policeman was killed and three students injured in a similar robbery attack last November on two banks close to the campus.

  • Ecobank unveils card-less cash withdrawal from ATMs

    The Ecobank Group has upgraded its Mobile App to offer Xpress Cash service.

    The product, the lender said, allows customers access cash from the bank’s Automated Teller Machines (ATMs) using e-tokens generated from their Mobile App.

    The Xpress Cash e-token gives the customers total control over their funds, to make convenient withdrawal by self or send to third parties via Short Messaging Service (SMS), email or social media.

    Released last month to the iOS Store and Playstore, Ecobank Mobile App 3.1 incorporates several exciting and innovative features, which enable non-Ecobank customers activate the mobile app with their debit cards and conduct seamless transactions as well as make digital payments at merchant locations with Masterpass and mVisa on the App.

    Commenting on this new development, Ecobank Nigeria Executive Director, Consumer Banking, Mrs. Carol Oyedeji, said: “With these exciting and innovative features on the Ecobank Mobile app, customers will continue to enjoy convenient banking services.

    “It strengthens our support towards ensuring financial inclusion for Nigerians. The Cardless Withdrawals on the ATMs drastically reduce transaction time giving the Bank an opportunity to serve a whole lot more customers while also driving customer engagement. It has been proven that it is more secured when compared to the traditional card based ATM withdrawal as card skimming is totally eliminate.’’

     

  • Powering ATMs, banking software with solar energy

    Powering ATMs, banking software with solar energy

    Banks’ cost of operation has continued to rise, with cost of power leading the pack. Not less than N50 million is spent yearly to power the branch of a bank. But an indigenous firm, Concept Technologies, which for years maintained inverter-back-up system for banks’ Automated Teller Machines (ATMs) has come up with a cost-effective solar energy option that costs N13.6 million to provide same service. Its Managing Director, Tokunbo Tonade, speaks on challenges of getting low-cost credit, how access to the Central Bank of Nigeria’s (CBN’s) Power and Airline Intervention Fund (PAIF) can further reduce its price and attract more banks to the solar energy option, reports COLINS NWEZE.

    Every innovative bank keeps an eye on its operational costs. It is not just enough to declare huge earnings. What matters is how such earnings are retained as profit at the end of each financial year.

    But one thing that has for decades eaten deep into banks’profitability is the rising cost of energy.  It costs nearly N50 million  yearly to power each bank’s branch with at least 10 hours of electricity supply daily.

    To ease banks’ burden on power supply, Concept Technologies Managing Director, Tokunbo Tonade, has developed a solar energy option that will cost N13.6 million yearly to power each bank’s branch.

    He said the company, which for years maintained inverter-backup system for banks’ Automated Teller Machines (ATMs), came up with the cost-effective solar energy option to reduce the burden of power supply on banks’ profitability.

    Speaking at a media parley in Lagos, he said: “We are powering the banks. If any ATM goes down because of power, they call us to fix it. We mentioned to them that they do not need to be spending N50 million yearly per branch on diesel. This is what we are capable of doing”.

    Tonade said the country has to realise there is power problem before solving it. “I have been trying the best I can to advocate for renewable energy so that they can see the potential. We do what we call cost-benefit analysis for them. I have been trying to advocate for renewable energy so that Nigerians can see the gains in it. You are buying a generator; you are using X-amount of money to install the generator, to buy diesel and fuel yearly. The people manning the generator are paid, when we add everything up, they are higher than what you will use to install solar energy,” he said.

    Ahead of the launch of the first three-bedroom solar powered home on Saturday, in Lagos, he said in the long-run, every year a bank spends N50 million to power each of its branches, in 10 years, it would have spent N500 million to power a branch alone.

    “I want to give you something that has 25 years warranty at N120 million, and it will break even in two years, unlike your generator where you are spending N500 million in 10 years and you are still spending all the way. Sometimes, people listen to us, sometimes, they say we are talking rubbish. What I do basically is to start from the root,” he said.

    Tonade said one of his company’s products, 150 watts solar energy facility, goes for N180,000, despite that interest on loans has been rising.

    “What we are doing is to start from the grassroots. We are designing two-bedroom bungalows so that we can do solar estate. I held a meeting with Diamond Bank, and we are looking at  ways the bank can take advantage of the solar energy plans. We are doing things at the grassroots to make them accept solar and solve the power problems,” he said.

    He said Concept Technologies has continued overtime to help people realise their dreams.

    “So, when people come to us with their concept, we use technology to bring it to life. But as time went on, we got to a point where we were building generators with vehicle engines. And from there, we moved to solar energy.

    “So, Concept Technology is into renewable energy, from the point of view of saving the planet from global warming. If you look at the world globally closely, you will know that Nigeria is closer to the equatorial belt of the world than countries like Denmark, Sweden, but they use more solar than Nigeria does. They only have about four hours of sunlight per day but we have predominantly 12 hours and eight hours of serious sunlight. Still, we are not using half, or even one-third of what Germany, Sweden and so many countries are using,” he said.

    Tonade said the New Partnership for African Development (NEPAD) target of meeting 2020 mandate on renewable energy in Africa is possible, but not likely to happen because it is not in the interest of the first world for that to happen.

    “Whatever they design must always benefit them first. We may not be able to look at that because of our gullibility and our lack of capacity to think critically. For me, if a whiteman tells me he wants to give me $50 million to do something, I am trying to look at the string that is attached to that money. They will never do anything that will not benefit them first. Until Africans come together, and do things together, nothing good will happen,” he said.

    “NEPAD said it will give us water in 1999, but the milestone was never met. NEPAD will only do things with hidden benefits that they will not let you see. I can guarantee you that 2020 will come and this issue will still be there,” he said.

    He said the benefits of solar energy on the economy are huge. “The benefits for the economy are outstanding.The industries will be working and generating jobs and wealth. The carbon monoxide in our body is too high. The air we breathe is being polluted daily by generators. Our body has far more affinity to carbon than the oxygen we are using. They are have a carbon-based organic material. We are killing ourselves slowly and that is why some people sleep with generator and die in their sleep and they do not even know,” he said.

    On the challenges the business is facing, he said: “In 2003, I was one of those that went to tell a particular company the gains of using renewable energy to power their office instead of generator. We submitted a fantastic write-up, and after six weeks of going back and forth, our inside person told us to forget about it, that they were just playing us. And I was shocked on why they should do that? Somebody high up there was supplying the diesel and was blocking the request. Those guys are so powerful. It is not just the power of money, but the power of control and can easily wave aside things that can benefit everybody provided it benefits them. Such hindrances still exist up till today,” he added.

    “If you go to the government that you want to do this, whoever you are talking to will be looking at what he stands to gain. Now, this project that is being launched was solely financed by me.’’

    He said he would in the coming months, be talking to Bank of Industry and the Central Bank of Nigeria (CBN) on access to low-cost funds to enable the company produce at lower cost and compete effectively.

     

    CBN’s interventions

    Development interventions by the CBN in the power and aviation sectors reached N277.4 billion cumulatively between September 2016  and last June. Repayments by the operators are trailing progressively.

    The programme, under CBN’s Power and Airline Intervention Fund (PAIF) has supported 59 projects in both sectors in efforts to keep them afloat amid harsh economic situation and threats to jobs.

    Tonade said he would be keying into the project to enable the firm get cheaper funds to power more facilities at cheaper rates.

    He said he would gladly go for the PAIF fund when he got all the details concerning it, from which the CBN had disbursed nearly N300 billion in three years to interested parties at single interest rate.

    “I will gladly go for the opportunity. If I have access to such funds, that will be interesting.  I will like to access the fund. You know about the Free Trade Zone and Dangote Refinery will attract at least 24,000 workers. If I get the fund, I will be able to power not less than 500 bungalows with solar,” he said.

    “I am not even connected to the grid, and my power is always on. I waited for one year to test the project. It is not a matter of not doing what I am supposed to do and I do not have the fund. If I get access to the PAIF cash, I will surprise everybody.”

    He said solar energy works 95 per cent on the sun and five per cent on diesel during cloudy weather. Rain does not disturb it. This system was designed to work 24 to 36 hours without sun. After 36 hours without sun, a generator kicks in automatically for six hours charge to fill the vacuum. And if the sun does not come after 36 hours again, the generator will kick in. But some batteries work beyond 36 hours. The solar is the main source, while the standby is to maintain the battery during rainy season,” he said.

    On cost, he said there is no shortcut. “If you want electricity, you will pay for it. If you don’t pay for it, you get lack of electricity. A 200-watt solar panel costs about N50,000. The cost can be spread if the interest rate is minimal. We try to beat the cost as much as we can. I am not in it for money. The cost will be worked on, but for you to use renewable energy, you must be energy efficient.”

    He said renewable energy is where the world is going. People don’t know how to live without depleting the resources of the environment.

    On relationship with banks, he said: “We are calling on the banks to come and see that it works. They run it 10 hours daily, and it is based on that timeline that we arrived at the figure. The banks pay us quarterly to maintain the ATMs. It is only in this country that I see people bleeding money and they are not bothered. As far as I am concerned, banking industry is bleeding money because of personal interest. The wife of the owner of a particular bank supplies diesel to the bank’s branches. They do not want to lose that money. When we make the proposition on the solar option, they always frown at it. They are bleeding money, and it is eating deep into their profit and loss account. If one bank has 10 branches, that is N500 million.”

    “Many banks have over 50 branches, but this is going to be a game changer. Whether the banks like it or not, someone will have to take action. I want the banks to go for N13.6 million offer instead of N50 million,” he said.

     

  • Customers face hardships in  accessing cash from ATMs in PH

    Customers face hardships in accessing cash from ATMs in PH

    Many bank customers said in Port Harcourt on Thursday that they could not withdraw money from  Automated Teller Machines (ATM).

    The residents told the News Agency of Nigeria (NAN), that they had been experiencing hardship in getting their money for more than one week.

    They said the ATMs had no money to dispense while others were faulty with the consequent long queues.

    Mrs Joesphine Brown, one of the customers, said she was not able to make withdrawal for the past two days due to long queues.

    Brown said that she had gone round the major banks in the city to use the ATM but was unable to withdraw cash due to the large crowds.

    “Sometimes, the loaded money is exhausted by the time it gets to my turn in the queue,” she said.

    Mr Chidozie, also a customer, said he also went to many ATMs and could not withdraw money.

    Chidozie said he even went into the banking hall to withdraw money but was told that there was no cash to pay him.

    “I have gone round most ATMs from Lagos Town to Aba Road and people were in hundreds at each point in queue waiting to withdraw from one ATM with several machines not having money in them”, he said.

    Mrs Ada Aku said she had been visiting the ATMs since Wednesday last week but was still unable to withdraw money for her household.

    “Yesterday, I had to borrow money from a friend to fend for my family and I came very early this morning but I met a very long queue at 6 a.m. I have stayed for four hours here and it is only one ATM out of three that is dispensing money; I pray I will be able to succeed today, the suffering is too much”, Aku said.

    A banker, who did not mention her name, said they were waiting for more cash.

  • Diamond Bank upgrades ATMs

    Diamond Bank Plc has raised the stakes in digital electronic banking in Nigeria with its upgraded automatic teller machines that enables its over 10 million customers make multiple business and financial transactions with ease.

    With the enhanced ATMs located across its branches and operational regions in the country, the bank’s customers can  conduct their financial transactions in a secure, fast and convenient way. Customers can  also deposit cash, transfer funds, pay utility bills and perform other cashless transactions. Even those who do not own any bank account can also receive cash using Diamond Bank ATMs, the bank said.

    According to the bank’s Chief EWxecutive Officer (CEO), Uzoma Dozie, the upgraded ATM “is the sweetest ATM on the planet”, and offers more than just banking.

    He said the new ATM features financial services,which make banking convenient, exciting and unforgettable.

    He explained that the ATM has been upgraded to allow users make, among other services, cash deposit, funds transfer, payment of utility bills, cheque cancellation, and check account balance.

    The bank’s Head, Corporate Communications, Ayona Trimnell, explained that with the introduction of the upgraded ATMs, the lender has not only elevated and made banking more exciting, but has also transferred the services from the traditional banking hall to locations that enables customers perform full banking anytime.

    “The new ATM, ultimately, dissolves the walls in the banking hall that restricts banking services to only in the day. Customers’time is very precious; we are very conscious of this, which is why we have upgraded our ATM; allowing our customers experience an exciting, fast and reliable banking services even when the doors to the baking halls have closed,” Ayona stated.

    She added that with an ATM card, a customer can do many transactions, unlike when they using the teller.

  • Sad tales at ATMs

    Sad tales at ATMs

    It is not in doubt that the Automated Teller Machine [ATM] has changed the face of electronic payment in the country.

    It was introduced into the banking system to solve the problems associated with late night banking or off banking days and also to decongest the banking halls. It is a self service technology which is cost effective in the long run.

    The various facilities provided by the ATM, are cash withdrawal, cash deposits, balance inquiry, request for statement of account, change of Personal Identification Number [PIN], cheque book request, transfer of funds from one account to the other, services like bill payment, amongst others.

    However, with all it provides, it still has its downside. This technology that offers a world of convenience to customers and provides banking services well beyond the traditional banking system is gradually becoming a source of worry to many users.

    Anticipating these challenges the regulatory body, the Central Bank of Nigeria[CBN], issued a set of guidelines to banks on the issuance and management of ATM. But unfortunately, these guidelines are sometimes not adhered to by commercial banks.

    In April 30th, Mrs. Uzoma Ezike [not real names] a customer with UBA had used her UBA debit card at Union Bank ATM at No. 26 Shasha Rd. Akowonjo to make withdrawal but the ATM did not dispense cash, yet her account was debited.

    Sharing her experience, Mrs. Ezike recalled that on that fateful day, she went to the bank’s ATM, with her UBA debit card and instantly received a message: “issuer in operative.”

    However, by 9.16am, she got an alert that she had been debited. As at May 10th, the money had not been reversed. Subsequently, she went to her bank to lodge a formal complain where she was asked to fill a form by the Customer Service Officer who assured her she would get her account credited within seven working days. But that was not to be.

    Ten days, there was a twist in the matter, the money had not hit her account, and she had gone to meet the Customer Service Officer who claimed that the ATM actually dispensed cash to her, hence she was not entitled to any refund.

    “I was too shocked to respond immediately. When it dawned on me that I was being labelled a thief and liar. Bewildered, I asked the UBA staff what step I should take next and her colleague said that nothing will come out of the matter,” narrated Mrs. Ezike.

    In annoyance, she said she drove to Union Bank and demanded to see the Branch Manager, who suggested she go back to UBA and ask them to send an email to Union Bank demanding for the video footage of where she collected the money.

    “Having made up my mind to follow the case to its logical conclusion, I deferred everything I had to do that day and went back to UBA. This time I saw the Branch Manager and explained what was going on and she counseled me to write a letter to UBA, requesting them to demand for the video footage from Union Bank. Pronto, I wrote the letter and handed back to them,” she explained.

    Extracting a promise from them that she would be contacted soon, she left. However, as at June 2nd, she was yet to get any response.

    Like Ezike, Mr. Rasheed Ojulabi, a student has not had it so good. In Ojulabi’s case, he almost missed his exams recently, no thanks to the ATM!

    “Last week, I put my card to withdraw money, though it did not pay me but money was deducted from my account.”

    “It took three days before they could credit back the money. During that time before I got the money back, I had to borrow money to feed and pay for my exams.”

    Only recently a lady who was arrested for trying to buy goods with counterfeit N1,000. In her defense, she claimed she got the money from a GTB ATM.

    Commenting on the spate of horrors with ATM, a staff of Interswitch who pleaded anonymity said that most banks go for cheap Teller machines. “Banks have options on the type of cash machine to use but majority of them opt out for the cheap ones.”

    It would be recalled that in May last year, the CBN had issued a set of guidelines for the issuance and management of ATM. The apex bank had directed all banks to reverse debit faulty entries within 24hrs.

    The directive also mandates banks to destroy ATM cards trapped in their ATM.

  • FirstBank driving cashless with ATMs

    FirstBank driving cashless with ATMs

    First Bank of Nigeria Limited, a subsidiary of FBN Holdings Plc, presently accounts for 38 per cent of bills payment services in the nation’s banking industry as at December 2014, the Head, Marketing and Corporate Communication,  Folake Ani-Mumuny, has said.

    She said as at December 2014, the bills paid through the bank’s Automated Teller Machines (ATMs) stood at about N928.48 million, while the value of airtime purchase on all its ATMs was over N3.2 billion. She explained that the bills payment option is one of the features of FirstBank’s ATMs, which also have other unique functional features which include cash transfer, air-time top-up, and cash deposit, among others.

    “The bills payment option is the non-cash transaction feature on the ATM that makes it easier for customers to pay for bills, such as Cable TV subscription, post-paid phone bills, and pre- booked airline tickets.  These transactions can be executed through the Quickteller option on any of the bank’s ATMs.”

    The Transfer feature enables customers to transfer money from their accounts to both intra (within FirstBank) and interbank (other banks) accounts, thereby reducing the queues in the banking hall, save time as well as provide a more convenient option for customers,’ Ani-Mumuny said, adding that in 2014 alone, N251 billion was transferred from one account to another using FirstBank ATM.

    She said to reach out to more customers and in line with its strategy to drive ease of service in banking, FirstBank is presently leading in the industry as the bank with the highest number of Automated Teller Machines (ATMs) numbering over 2500 deployed across the country, making it the nation’s financial institution with the widest retail footprint.

    The bank is also currently responsible for over 40 per cent of interbank transactions and 26 per cent of airtime vending. As active mobile network users in Nigeria are over 130 million and the need to recharge is on the increase, the bank’s ATMs also provide the platform for easy top-up, she stated.

    To further enhance convenience, FirstBank’s ATMs also operate the Cash Deposit function which allows customers to deposit funds without customarily having to enter a banking hall for this transaction. This is a direct testament to its value proposition of putting customers first.

    Folake Ani-Mumuney, said this distinct development was achieved as a result of the bank’s desire to reach out to more people in the country and as part of living true to putting customers at the heart of our business.

    “FirstBank is positioned to meet the needs of its customers and to reach out to the under banked and unbanked. Our mission is to make banking as convenient for our customers as is obtainable globally”, she said, adding that the Bank has, in particular, designed innovative and tailored-made financial services products to ease banking transactions,  and as well aid the use of its ATMs nationwide for enhanced protection of customers’ funds.

    She described as a major product, the FirstBank Verve Debit card, a Naira denominated domestic payment card accepted for payment throughout Nigeria on all electronic channels, including the ATMs.

    One of the outstanding and unique features of the product is that it is issued in 15 minutes at FirstBank branches. This distinctive feature stands the product out, as it saves time and is very easy to obtain. Also, the card, which is accepted nationwide, aside withdrawing of cash, can be used to access value added services including bills payment, airtime recharge, flight and hotel booking among others.

    She assured that the card is Chip & PIN secured for greater protection of customers’ funds, provides extra protection for web based transactions with “Safetoken”, is Naira denominated, and personalized, bearing the customer’s name. It is accepted wherever the Interswitch or Verve logo is displayed and can also be used to perform transactions via the Quickteller services menu on FirstBank ATMs.

    The bank also has a Naira denominated international Debit card issued in partnership with MasterCard Worldwide, a card which enables transactions all over the world wherever the MasterCard logo is displayed. The card is accepted worldwide at over 29.4 million merchant locations and can be used for cash withdrawals at over 1.8 million ATMs, in over 210 countries. The card is also secured by Chip & PIN technology and is issued in 15 minutes at FirstBank branches, she said

  • Sterling Bank targets 700 ATMs by year-end

    Sterling Bank targets 700 ATMs by year-end

    Sterling Bank is planning to increase its Auto-mated Teller Machines (ATMs) from 585 units to 700 by year-end.

    In a statement, the bank said it is taking the decision to ensure ease of transaction by customers in the coming year, and also cushion the effect of the perceived reintroduction of the ATM charge of N65 on Remote-on-Us Automated Teller Machine (ATM) transactions on its customers.

    Besides, the bank said that it would start the 2015 financial year with 5,000 Point of Sales (POS) terminals.

    The bank said it is increasing the ATMs galleries in response to its customers requests nationwide.  It said the ATMs will be located in strategic places, while a robust infrastructure to support the expansion has also been put in place.

    Remote-on-Us transaction occurs when a cardholder goes to the ATM of a bank other than his or her own bank to make a withdrawal. The cardholder will be charged N65 after making three withdrawals from such ATMs within a given month. The bank where his or her account is domiciled will be responsible for the payment of the charge of N65 for the first three withdrawals from another bank’s ATM.

    The Group Head, Strategy & Communications, Shina Atilola, said that Sterling Bank has commenced aggressive roll out of ATMs nationwide.

    “We have almost doubled our ATM count between December last year and September 2014. We started the year with 300 ATMs, but aimed to close the year with about 700. This would involve additional deployments at existing locations, partner locations and ATM galleries.”

    He noted that beyond cash withdrawals, customers could confirm their account balances, do transfers (inter and intra bank), pay bills such as electricity and DSTV and buy airtime at the Bank’s ATMs.

    “As a financial institution poised to enrich lives, Sterling Bank will continue to maintain high quality ATM services by supporting the inter-operability of the payment system in the country. We will continue to deploy more ATMs to promote the cashless policy of the CBN and ensure that our customers are provided with enough platforms to transact their financial transactions,” he stressed.

  • The many sides of cash-less banking

    The many sides of cash-less banking

    Cash-less banking comes with varied benefits, but grassroots campaign and enlightenment must be sustained to fully tap the opportunities it presents. The nationwide roll out on July 1, presented a huge opportunity for banks, regulators and other stakeholders to collaborate to achieve the desired objectives, writes COLLINS NWEZE.

    Michael Abiodun, a 32 year-old entrepreneur, spends a part of his business time in banking halls making payments to his suppliers of goods.

    During one of such visits to a bank in Central Lagos, a cashier who has been monitoring him for months, including his frequent visits to the banking hall, decided to tell him about electronic payments.

    “You don’t need to be physically here to pay your suppliers. You can do it at home, or even in your shops or through mobile phone,” the cashier told Abiodun.

    The use of Automated Teller Machines (ATMs), Point of Sale (PoS) terminals, web payment, online transfers and even mobile money, are just getting popular in Nigeria, after years of relying heavily on cash for payment for goods and services. Although e-payment saves costs and time, just about four per cent of transactions done in Nigeria are carried out through the process.

    The figure was less than one per cent until January 2012 when the Central Bank of Nigeria (CBN) launched the cash-less banking initiative in Lagos. The ‘Cash-less Lagos’ as it is called, was later replicated in six other states and Federal Capital Territory last January. The nationwide implementation of the policy began on July 1.

    As electronic payments gain ground, the number of connected card readers has increased to about 158,000 from 5,000 before 2012, according to the CBN statistics. The value of transactions rose 26 per cent to N1.4 trillion ($8.5 billion) in the first half of last year from the position, a year ago.

    The CBN said it is targeting an increase to 375,000 readers by the end of next year. For him, improved e-payment would make monetary policy more efficient because of ease in which cash movement is monitored.

    The rise of online-shopping websites, such as Jumia and Konga.com, has also spurred Nigerians to consider electronic payments. The value of online retail transactions, estimated at N62 billion in 2011, may rise to N150 billion this year, according to Euromonitor International, a London-based researcher.

     

    ATMs gain ground

    ATMs withdrawals accounted for 93 per cent of electronic payments by volume in the first half of 2013, according to CBN data. Mobile money also hasn’t taken off in Nigeria, with phone payments accounting for just 3.7 per cent of all electronic transactions. The mobile money which allows mobile phones to be used to send and receive money, buy recharge cards, pay subscription fees for DStv, pay electricity bills, use of PoS terminals to pay for goods and services among others is under threat.

    The telecommunication companies (Telcos) and banks which are expected to drive the process are not doing so. Both sectors want to drive the mobile money business and have found it extremely difficult to work together.

    General Manager, IBM Africa, Taiwo Otiti, said the strategy being adopted by the key stakeholders is stifling the success of mobile money in the country.

    He said: “The approach we have taken in mobile money is the challenge. We have over 30 million unbanked, compared with over 100 million mobile phone users, the people who are unbanked, may have mobile phones, but how would you get them into the financial system. You must be able to get into his lifestyle for you to be able to get him subscribe to mobile money scheme. But many of the stakeholders are not doing that”.

    Otiti said the getting the mobile money scheme running requires both the payment and supply chain properly defined and implemented by the stakeholders. He said there is need for a paradigm shift that sees all the stakeholders working together. “The telcos can’t also do without the banks, so also are the banks. It is only by collaboration, will the mobile money project begin to deliver the needed results,” he said.

    The Executive Vice-Chairman of NCC, Eugene Juwah, said critical success factors for mobile payment in the country are the integrity and security of the end-to-end transition during a payment transaction process. He said the chain of transaction must be secured from initiation to authentication. Therefore, confidentiality and integrity of the data transition are critical factors in mobile payment.

    While mobile payments increased more than threefold in recent years, only N6 million was transacted using mobile money, compared with N57.2 billion ($352.5 million) on ATMs, and PoS.

    The central bank wants commercial lenders to drive growth rather than phone operators because they regulate the banks and not the telecommunication companies, Moghalu said.

    Even among Nigerians with ATM cards, cash still dominates daily business as connection and network difficulties and delays in transaction times get worse. There have been cases where consumers are debited twice for the same purchase.

    About 50 per cent of card-reader transactions also crash because of patchy radio and phone networks, Moghalu said. The CBN is trying to reduce failure to below 10 per cent over time, he said.

    Fixing botched transactions causes “quite a bit of frustration” because they can take months to resolve, Bisi Lamikanra, a partner and head of management consulting at KPMG Advisory Services, said adding that with these hitches, consumers typically rather withdraw cash from the ATM, even if they’re withdrawing it outside the shop. The start of chip-and-pin-card technology in 2010 helped lower incidents of ATM fraud by more than 90 per cent.

     

    Incentives for e-payment

    The Nigeria Interbank Settlement System (NIBSS) is encouraging the use of cards to pay for goods and services via PoS terminal. The agency, collaborating with banks is working out modalities that will ensure that bank customers that use their e-payment cards to pay for goods and services on PoS terminals and web platforms will now be rewarded with cash back of 50 kobo for every N100 spent.

    Chairman, Committee of E-Banking Industry Heads (CEBIH), Mr. Chuks Iku, the committee and  member-banks have partnered with NIBSS for an incentive scheme for members of the public. The scheme, he said, will allow cash back rewards to card holders for using their cards to make payments on alternate channels. “The objective is to encourage usage of cards on PoS and the Web,” he said.

    Banks are also taking steps that would ensure the security of customers’ transactions. The lenders are discussing with Microsoft Nigeria to extend security features in Microsoft XP being used by most Nigerian ATMs.

    With the expiration of the April 8 deadline set by Microsoft for users of Windows XP to migrate to Windows 8 Operating System (OS), there are fears that the ATMs of most of the lenders in the country may be vulnerable to fraud. Iku said Microsoft Nigeria had directed banks to migrate to the improved platform, which, he said would allow for enhanced banking benefits and security.

    The banker said despite failure to comply by some lenders, ATMs remain secured and safe for transactions. He however said non-compliant ATMs might not be able to carry out improved service delivery.

    “By upgrading, we are taken to a higher version, but that does not mean that the version that you have will not run. The ATMs are still working, and are not going to go down. “But the migration will only enhance the features of the ATMs. There is really no cause for alarm, the important thing is that we should do it quickly to ensure that our ATMs are in top performing levels,” he advised.

    General Manager Microsoft Nigeria, Kabelo Makwane said several banks have identified non-migration to the new technology as a priority for them and are taking steps to address the challenge. He said non-migration to the Windows 8 could open the banks up for potential security vulnerability and threats.