The Nation Newspaper

Tag: BA

  • BA launches route update

    British Airways has partnered with Langham Hotels, London fashion label PPQ, and renowned British model Georgia May Jagger for a special event on board its new Boeing 777-300ER.

    The event, according to a statement, is to celebrate new service updates on the Australian route.

    From this month, passengers travelling between Sydney and London will enjoy the new 777-300ER aircraft, the latest aircraft in the British Airways fleet boasting updates to all cabins on board. In addition, the Australian service will now fly into Terminal 5, British Airways’ award winning home at London Heathrow.

    With the move to Terminal 5, Australian passengers will be able to enjoy smoother and more seamless connections with British Airways vast European network and access to award winning lounges including over 100 retail and dining options.

    One very special guest at the event was British model Georgia May Jagger wearing Tech Empire dress by PPQ.

    “I’m always happy to support British Airways. It’s great to be here for this event and at such an exciting time for Australia,” said Georgia May Jagger. “I love coming to Australia and thanks to British Airways’ fantastic style and service. The journey from the UK was a joy.”

    Held in British Airways’ award winning Club World cabin, guests at the event were treated to a taste of the new Tiffin at The Langham afternoon tea. Featuring a selection of afternoon tea treats, and served in true Langham, Sydney style, the Tiffin continues the timeless British tradition of high tea, and the first to be served onboard an aircraft.

  • BA opens online booking portal

    BA opens online booking portal

    Customers visiting ba.com will now find it easier to book flights on the British Airways website thanks to a new registration scheme.

    The new service offers customers a simple registration option during the booking process, so they can save their personal details to make future bookings easier and quicker.

    When customers log in, their personal information and APIS details are automatically entered to every new booking, taking out the hassle of adding them each time.

    Kevin McQuillan, British Airways’ head of ba.com, said: “We are committed to personalising the experience on ba.com to make it more relevant and responsive to our customers. Easy registration is an important step in that direction, which will ensure we recognise our customers and provide them with a process that is quick and easy to use – every time.”

    Like other on-line retailers, such as Amazon, the new British Airways easy registration option allows customers to quickly sign up, providing only their name, email address and password, or to log into their existing registered customer or Executive Club account, while in the booking process.

  • BA, Virgin guilty of unethical conduct – Senate panel

    BA, Virgin guilty of unethical conduct – Senate panel

    Senate Committee on Aviation on Wednesday said the Bristish Airways (BA) and Virgin Atlantic were guilty of unethical conduct in their operations in Nigeria.
    Chairman Senate Committee on Aviation, Senator Hope Uzodinma, stated this while presenting a report on the “Violation of aviation laws and practice by foreign airlines and lapses in the operations of regulatory agencies” to the Senate at plenary in Abuja.
    Uzodinma told the Senate that BA and Virgin were not only liable but have shown no remorse for their wrongful treatment of Nigerian passengers.
    He urged the Senate to proactively engage the Federal Government in view of its plans to float a new national flag carrier to support Arik Airline to commence international operations to help them offer the needed competition to foreign airlines.
    He added that thousands of Nigerians who originated their flight from Nigeria on the two foreign airlines were “cheated through illegitimate fares.”
    He said failure to refund fares illegally charged Nigerians is an indication that BA and Virgin have no regard for their teeming customers.
    Uzodinma said: “Having reviewed all presentations and made further inquiry, the committee came to the following conclusions: That BA and Virgin, not only are guilty of unethical conduct despicable anywhere, but show no iota of remorse.
    “That thousands of Nigerians who originated their flight from Nigeria on BA and Virgin were cheated through illegitimate fares.
    “That the two foreign carriers have no regard for their teeming customers, otherwise they would not have considered them unfit for refund which they did not do to the United States and United Kingdom originating passengers.
    “This issue is less a matter of law than a matter of corporate Social responsibility. Both BA and Virgin have very poor records in CSR in Nigeria.
    “That the Passenger Fuel Surcharge was deceptive both in concept and implementation and is being used to deprive the nation of her statutory revenue running into hundreds of millions of U.S dollars from the non-payment of the five per cent Ticket Sales Charge (TSC).
    “It was also confirmed that all foreign airlines are involved in the Passenger Fuel Surcharge scam.
    The Aviation Committee further noted that there is no anti- trust, anti-competition and passenger rights laws in the country and that the Nigerian Civil Aviation Authority (NCAA) does not have very strong provisions on economic regulation and consumer protection.