Tag: business growth

  • Impact of AI, robotics on business growth

    Impact of AI, robotics on business growth

    By Anthony Afuye-Cyrus

    In recent years, the rapid evolution of Artificial Intelligence (AI) and robotics has transformed the global business landscape. These technologies, once the stuff of science fiction, are now driving unprecedented efficiency, innovation, and growth across industries. From automating mundane tasks to enabling data-driven decision-making, AI and robotics reshape how businesses operate, compete, and thrive in an increasingly digital world. Understanding their impact on business growth is essential for companies aiming to stay ahead in a competitive marketplace as their influence expands.

    Enhancing Productivity and Operational Efficiency

    One of the most immediate and tangible benefits of AI and robotics is their ability to enhance productivity and operational efficiency. Robots take over repetitive, labor-intensive tasks in manufacturing, logistics, and healthcare industries, allowing human workers to focus on more complex and creative responsibilities. For example, in automotive manufacturing, robotic arms assemble vehicles with precision and speed, significantly reducing production times and minimizing errors. Similarly, autonomous robots are revolutionizing warehouse inventory management by accurately sorting, transporting, and organizing goods.

    AI complements robotics by enabling machines to learn, adapt, and optimize processes. Machine learning algorithms analyze vast amounts of data to identify patterns, predict outcomes, and make real-time adjustments. In supply chain management, AI-powered systems optimize routes, reduce delivery times, and lower costs. In retail, AI-driven demand forecasting ensures businesses stock the right products at the right time, minimizing waste and maximizing revenue.

    By automating routine tasks and streamlining operations, AI and robotics free up human resources to focus on strategic initiatives, innovation, and customer engagement. This shift boosts productivity and fosters a culture of creativity and problem-solving, driving long-term business growth.

    Transforming Customer Experiences

    In today’s hyper-competitive market, customer experience is a critical differentiator. AI and robotics are pivoting in transforming how businesses interact with their customers, delivering personalized, seamless, and efficient experiences. AI-powered chatbots and virtual assistants provide instant support to customers, answering queries, resolving issues, and even making product recommendations. These tools are available 24/7, ensuring businesses can meet customer needs anytime.

    Moreover, AI-driven analytics enable businesses to gain deeper insights into customer behavior and preferences. By analyzing data from social media, purchase history, and online interactions, companies can tailor their offerings to individual needs. For instance, streaming platforms like Netflix and Spotify use AI to recommend content based on users’ viewing and listening habits, enhancing customer satisfaction and loyalty.

    Read Also: Shareholders approve Vitafoam Nigeria’s N1.31b dividend

    Robotics also enhances customer experiences in innovative ways. In the hospitality industry, robots greet guests, deliver room service, and even prepare meals. These advancements create memorable experiences and reduce operational costs, allowing businesses to reinvest in growth initiatives.

    Driving Innovation and Creating New Business Models

    AI and robotics are not just tools for improving existing processes but catalysts for innovation and creating entirely new business models. Start-ups and established companies leverage these technologies to disrupt traditional industries and enter new markets. For example, autonomous vehicles powered by AI and robotics are poised to revolutionize transportation and logistics, giving rise to new services such as self-driving taxis and drone deliveries.

    In healthcare, AI-powered diagnostic tools and robotic surgery systems improve patient outcomes and reduce costs. AI-enabled telemedicine platforms are making healthcare accessible to remote and underserved populations. These advancements are not only saving lives but also opening up new revenue streams for healthcare businesses.

    The rise of the Internet of Things (IoT) has further amplified the impact of AI and robotics. Smart devices, connected through IoT networks, generate vast amounts of data that AI can analyze to optimize performance and predict maintenance needs. This has given birth to the concept of “smart factories,” where machines communicate with each other to streamline production and minimize downtime. Such innovations are driving efficiency and creating new opportunities for growth in manufacturing and beyond.

    Addressing Challenges and Ethical Considerations

    While the benefits of AI and robotics are undeniable, their widespread adoption also presents challenges that businesses must address. One of the most pressing concerns is the potential displacement of jobs. As machines take over routine tasks, job losses in specific sectors, mainly those reliant on manual labor, are at risk. However, history has shown that technological advancements often create new roles and industries, even as they render others obsolete. Businesses must invest in reskilling and upskilling their workforce to ensure employees can adapt to the changing landscape.

    Ethical considerations also come into play, particularly with AI. Data privacy, algorithmic bias, and the potential misuse of AI-powered tools must be carefully managed. Businesses are responsible for developing and deploying AI and robotics in a way that is transparent, fair, and aligned with societal values. Governments and regulatory bodies also play a crucial role in establishing frameworks that promote ethical innovation while safeguarding public interests.

    The Future of Business Growth

    As AI and robotics advance, their impact on business growth will only intensify. Companies that embrace these technologies will gain a competitive edge, unlocking new levels of efficiency, innovation, and customer satisfaction. However, success in this new era requires more than just technological adoption; it demands a strategic vision, a commitment to ethical practices, and a focus on human-centric solutions.

    Integrating AI and robotics into business operations is not just a trend but a fundamental shift in how we work, produce, and innovate. By harnessing these technologies’ power, businesses can achieve growth and contribute to a more sustainable and inclusive economy. The future belongs to those willing to adapt, evolve, and lead in this transformative journey.

    Conclusion

    AI and robotics are no longer optional tools for businesses—they are essential growth drivers in an increasingly digital world. From enhancing productivity and transforming customer experiences to driving innovation and creating new business models, these technologies reshape industries and redefine what is possible. As we navigate this new frontier, the possibilities are limitless, and the potential for positive change is immense. The question is not whether businesses should adopt these technologies but how quickly and responsibly they can do so to secure their place in the future of industry and innovation. By embracing AI and robotics, businesses can unlock new opportunities, overcome challenges, and pave the way for a brighter, more prosperous future.

    • Afuye-Cyrus is a United Kingdom-based Artificial Intelligence and Robotics Analyst

  • Chamber seeks foreign tech for business growth

    The Nigerian-American Chamber of Commerce (NACC) is to lead delegates on a trade mission to the United States (US)  to deepen members’ knowledge of technologies to boost their businesses.

    The five-day trade forum themed: “Turning promises to Action”, is expected to bring together the private and public sectors of the economy. It was designed to attract businesses in areas such as Information Technology (IT), Banking, Agric Tech, and Cloud Technology solutions, Artificial Intelligence (AI), Robotic Process Automation, Blockchain, and Smart Contracts, among others.

    NACC Communication Executive, Ebuka Ugochukwu, said the trade mission was the Chamber’s yearly commitment to promoting trade development, commerce, investment and industrial/technological relationship between the private and public sectors.

    Read also: HORROR CHAMBERS THAT TEACH PEACE

    Ugochukwu, who told The Nation that the trade mission has been scheduled for April 28-May 3, added that delegates would be hosted by the Silicon Valley Nigeria Economic Development Inc.

    He also said there would be meetings with Silicon Valley top executives, angel investors and venture capitalists in IT; Silicon Valley Organisations (Chambers of Commerce; Silicon Valley Tech Companies; the Mayor of San Jose, among others.

     

     

     

     

     

     

  • Chamber seeks foreign tech for business growth

    The Nigerian-American Chamber of Commerce (NACC) is set to lead delegates on a trade mission to the United States (US) as part of efforts to deepen members’ knowledge of available technologies to boost their businesses.

    The five-day trade forum themed: “Turning promises to Action”, is expected to bring together the private and public sectors of the economy. It was designed to attract businesses in areas such as Information Technology (IT), Banking, Agric Tech, and Cloud Technology solutions, Artificial Intelligence (AI), Robotic Process Automation, Blockchain, and Smart Contracts, among others.

    NACC Communication Executive, Ebuka Ugochukwu, said the trade mission was the Chamber’s yearly commitment to promoting trade development, commerce, investment and industrial/technological relationship between the private and public sectors.

    Read also: German firms, chambers boost vocational skills in Nigeria

    Ugochukwu, who told The Nation that the trade mission has been scheduled for April 28-May 3, added that delegates would be hosted by the Silicon Valley Nigeria Economic Development Inc.

    He also said there would be meetings with Silicon Valley top executives, angel investors and venture capitalists in IT; Silicon Valley Organisations (Chambers of Commerce; Silicon Valley Tech Companies; the Mayor of San Jose, among others.

  • UNIDO to entrepreneurs: deploy right technologies for business growth

    The United Nations Industrial Development Organisation (UNIDO) has urged Small and Medium Enterprises (SMEs) to adopt appropriate technologies in growing their businesses.

    Its National Project Coordinator  in Nigeria, Mr. Francis Okoh, made the call at the National Economic Dialogue organised by Business to Business (B2B) Nigeria in Abuja.

    The event, which held at the weekend, was themed “Digitising the Nigeria SMEs space for profitability’’.

    Okoh said some of the SMEs failed due to their inability to deploy the right technologies at the development stage.

    According to him, before setting up a business, it is important to think of the business idea and the technology to deploy at the initial stage because not all technologies can develop businesses.

    “For SMEs to make progress, we must mainstream technology in our operations. Businesses have continued to slow down due to manual way of operations.

    “Information is the life wire of any organisation, but unfortunately, some people use the phone only to make calls instead of exploring other features to grow their businesses,’’ Okoh said.

    He emphasised the need for increased sensitisation on the importance of enhancing businesses with the right technologies. He urged the private sector to pull resources to support SMEs in the country.

    Okoh said UNIDO was partnering 12 universities and 45 secondary schools across the country to engage students on practical ways of doing businesses with the right technologies.

    “Recently, we trained 1000 people in that regard in Nigeria, more so 74 million unemployed youths worldwide need access to educative resources,’’ he added.

    The UNIDO chief said the organisation was developing 30 interactive learning modules covering business and information technology skills needed to grow SMEs in Nigeria.

    Convener of the dialogue, Mr. Mustapha Popoola, said there was need to maximise the use of Information and Communications Technology (ICT) infrastructure to facilitate the rapid growth of SMEs.

    He said Nigeria needed to digitise some of the information, and by so doing, generate more revenue for the government.

  • ‘Human capacity devt key to business growth’

    Phillips Consulting Limited (PCL), a leading provider of transformation, technology and outsourcing services, has stressed the need for organisations to give adequate attention to human capital in order to achieve optimum productivity and maintain its relevance in a digital disrupted marketplace.

    Its Senior Partner for People Transformation, Paul Ayim spoke in Lagos at the weekend at the official launch of its 2019 calendar for Digital Technology Learning and Classroom Training.

    Ayim said innovative trends and technological convergence have revolutionised business operations and management. He added that in order to meet these changing requirements, PCL has designed its training calendar, highlighting the best up-to-date and most relevant training courses essential for all professionals and companies to meet expected goals and outcomes.

    “Over the years, several blue chip organisations have trusted the quality of our classroom and digital learning interventions. This confidence has brought a paradigm shift in their mind set from seeing training as a cost to a significant investment in their most critical of all assets, their people,.” he said.

    Also speaking, PCL’s Head of Digital Learning, Mrs. Modupe Thomas-Owoseni said the trainings are tailored to provide practical professional skills and digital knowledge necessary to thrive in a global market place.

  • ‘Sterling Bank has supported my business growth’

    Managing Director of Suntaal Oil and Gas Limited, Otunba Sunday Tawose, has commended Sterling Bank Plc for its continuing support for the growth of Nigerian businesses.

    Speaking against the background of events to mark customer service week, Tawose, who has been a customer of Sterling Bank for more than 14 years, said he had leveraged on the bank to build and sustain the growth of his business.

    “I have been a consistent customer of the bank due to the support I have received over the years to grow my businesses, and because of this I have continued to recommend it to my family members and friends as one of the best banks to bank with,” Tawose said.

    According to him, he started out as a transporter, moving oil products from Conoil depots in Rivers State to various parts of the state and with support from the bank and the entrepreneurial background, he decided to expand his business horizon.

    “My businesses are doing very well. I have a filling station and an event centre in Port Harcourt in Rivers State. I have been banking with Sterling Bank Plc since 2004 from Equitorial Trust Bank (ETB), one of the banks that merged with NAL Merchant Bank Plc and others to become Sterling Bank,” Tawose said.

    Sterling Bank recently celebrated the annual Customer Service Week to showcase its commitment to customer satisfaction and reward customers and other stakeholders that continue to live up to the brand focus of one-customer bank.

    Over the years, the range of organizations participating in the Customer Service Week has grown to include leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, among others.

    Participating in the week-long event provides an opportunity for organizations to boost morale, motivation and teamwork; reward frontline reps for the important work they do all year long as well as raise companywide awareness of the importance of customer service.

  • ‘Integrity key to business growth’

    Coscharis Group President/CEO Dr Cosmas Maduka was a keynote speaker at the Fate Foundation yearly alumni conference held in Lagos. Entrepreneurs, he says, should pursue integrity if they are to attract international patronage. DANIEL ESSIET reports.

    HIS upbringing was difficult. By the time he was seven, Cosmas was withdrawn from elementary school to serve as an automobile apprentice to a maternal uncle in Lagos. Today, Maduka is the President/CEO of Coscharis Group.

    His uncle took him to work as an apprentice in a spare parts shop. His  uncle lived at Ebute-Metta in Lagos and had a store at 88 Griffith Street, near Oyingbo Bus-stop. Maduka was a key note speaker at Fate Foundation Annual Alumni Conference held in Lagos.

    Having mastered his craft effectively at the age of nine, he would  travel alone to Nnewi to purchase items for his boss and by the age of 14, he was smart enough to be sent to work in one of their branches in Sokoto and, later, at Nnewi! Little Cosmas was actually working without any contractual agreement with his uncle. After seven years apprenticeship, Maduka got N200 from his boss which was very little for him. Not deterred, he jumped into business selling auto car parts.

    He said it was hard at first. He faced huge challenges and struggled. He did not complain. He took a different approach that led to tripling his business, all with integrity. He had become proficient at sales and closing deals. His business reached stability within a few years. He is happy today that he overcame, making it big in the motor vehicle parts business, building a multi-billion enterprise.

    One strategy he used was to explore the option of trade credit. This led him to partners in Japan who offered him goods on credit.

    Having done business for years with Japanese, Maduka found out that businesses were ready to offer him deals. The magic was being honest and keeping to time. This created favour for him among his Japanese partners.

    Admonishing entrepreneurs, Maduka stressed that integrity means doing the right thing at all times and in all circumstances, whether or not anyone is watching.

    According to him, success will come and go, but integrity is forever.

    His advice for entrepreneurs is to put in their own money first, prove the model and then go after an equity deal, pointing out that the biggest thing when hiring is that, it’s important to get over the “I’m the best for the business” attitude.

    Maduka urged young people to embrace entrepreneurship, saying it is a key pillar to the country’s economic transformation. However, the successful entrepreneur said financial discipline is critical in business.

    The Executive Director, Fate Foundation, Mrs. Adenike Adeyemi, underscored the potential role of entrepreneurship in addressing the challenges facing the nation, saying the organisation is expanding opportunities for entrepreneurship training.

    She said under its model, training is accompanied by mentoring and other additional support to be effective. She explained   that an intensive series of workshops introduce participants to the fundamentals of operating a small business.

    Mrs. Adeyemi said Fate Foundation provides a support network as the participants seek to implement their business plans.

    The Chairman, Alumni Conference Planning Committee, Mr.  Olusegun Mcmedal, said the conference brought together participants for a discussion of a range of topics, including the challenges facing entrepreneurs.

    Participants included representatives of governmental and international development agencies, international nonprofit organisations, and micro-lending institutions.

  • ‘Drastic measures necessary for business growth’

    ‘Drastic measures necessary for business growth’

    Adewale Raji, is the eighth Group Managing Director/Chief Executive, Odu’a Investment Company Limited, a conglomerate with vast interest in real estate, manufacturing, hospitality, telecoms, agro-allied business, etc. In this no-holds-barred interview with Ibrahim Apekhade Yusuf he shares his vision to turnaround the fortunes of a once vibrant conglomerate. Excerpts:

    As a conglomerate, what is the weight of the Odua Group of company in terms of finances?

    If you look at it from the origin of the business itself, what you describe as Odua Group was founded in 1976 and in fact most of the companies have been around since 1950s. It was created as the business arm of the former Western Region Government extending up to Asaba in Delta State today and all the states of the southwest.

    The focus of the founders was a very robust economy based on agriculture, social services and so on. As a result of the scope of what we inherited, you would find us with interest in financial services, insurance sector and some key sections of the economy including hospitality and manufacturing.

    How much would you say the group is worth?

    Normally with government owned enterprise it is usually difficult to make certain kinds of measurements. But I can tell you straightaway that we are a group that is sitting on an asset base of close to N80bn but it is more of a sleeping asset. The equity holding is less than N1bn. With that kind of asset base you expect a better turn over than what we currently have. We are still far away from where we should be.

    The challenge of ownership is to some extent slowing things down. There is a difference between government and business are two different things. But irrespective of ownership business is meant to thrive and grow. With government, that kind of understand is usually very tough. Ownership is 100 per cent government – each of those five states own 20 per cent. The fact that it is not one state controlled is a huge opportunity for Odua Group to make bold inroads in the sector it operates.

    To a large extent would you say this is responsible for the underperformance of some of the companies under the Group?

    In fairness, that is the truth. It is the truth within the context of that one is the issue of leadership and direction and the other is the realisation of the purpose of the business by the shareholders. But if there is a proper alignment of both, there is no reason why the businesses would not do well. The misalignment between the ownership and purpose of business has really affected the fortunes of the company.

    How has it been like overseeing the affairs of the Group this past one year?

    My background says exactly the way I see things and what I want to do. I have a background in the private sector spanning over 27 years and rising to the position of sitting on the board of a multinational. When I was brought in, the mandate was clear and it was to deliver on set goals and transform the entire place.

    What was critical for me was to understand what I met on the ground and what I met on the ground was surprising to me. There was a lot of money idling away. I found a situation where the purpose and mission was not really very clear to people. Coming from a background where objectives are defined annually, in terms of budget, wasn’t really easy. I couldn’t clearly see the purpose of the business even though there were huge expectations from those of us who are employees and we have to deliver. I met an organisation that was a business but was not operating from that perspective. That represented some challenge.

    It wasn’t easy. In my previous environment, what we call budget is a ‘holy’ book where the performance indicators are well-defined. It is not our bosses that would tell us when we are succeeding; we would know ourselves when we are doing fine.

    I understand and accept that this is not business as usual and that it is going to be tough to be able to bring about positive change. For every decision taken, we want to understand the processes involved. When we hit our targets, of course, there would be bonuses and certain benefits. Coming to an environment where the budget is not clearly defined, getting people to understand certain things, especially your vision for the business, can be tough. Like I tell people, if we must be in the big league, then we have to start doing things that people in those big leagues do.

    What are your short-term, mid-term and long-term objectives and strategies for success?

    Being relatively new in the company and with the kind of background I have, I think when you just put something on the table and say these are my strategies, people would say, perhaps, you have come to turn the place upside down and into what it is not.

    What we have tried to do is simply engagement with people. What I have done this past one year is to try and convince my board and management staff that we should go into strategic retreat and try to create that vision together and see what it could look like. We asked ourselves a lot of questions and that started pricking our minds and got people beginning to key into what we are also looking at. Also people have to believe that what we set for ourselves we can accomplish.

    We are called a conglomerate and if we are a conglomerate are we living up to that billing, we asked ourselves recently. On that basis, we crafted a new mission statement that said what we wanted to do was one, to be a leader in our chosen sectors and that we want to be delivering above par, in terms of growth and profitability.

    The old mission statement of the company was that we want to be the ‘partner of choice’ but that is not inspiring enough. I look forward to an Odua Group in the future that when we check the performance and return on assets and equity, we would still be very proud.

    So, the vision and mission was recreated to create the atmosphere for success. We are working very hard to get the company competing at all levels and also become one of the most preferred brands in the sectors we currently operate.

    As a company limited by shareholders, what are the reaction of the shareholders to the current fortunes of the company?

    The shareholders are the five state governments of the Southwest and the decision to recruit from outside is part of the manifestation of their dissatisfaction with what was on ground and that they expect a paradigm shift. I want to give kudos to them for that kind of decision. They have expectation and that is good returns for the business.

    After our strategic retreat, the board came up with a three-digit growth target over the next five years. We are going for a 250 per cent growth in five years. We have shared our vision with our shareholders and that it would be a mix of the old and new. At this stage there is a belief but I think we need a reinforcement of that belief by starting to deliver on the expectations of the shareholders.

    Are you planning on going public soon?

    At this stage no because when you say you are going public, you are calling people to come participate in success. But before you can do that you need to create something that can convince everybody and raise their appetite. The decision to go public cannot be one for the management to take. Our biggest task now is to take the business to the next level. If we do that then maybe we can convince them into taking some decisions as regards the business.

    The company has been having these past months. Maybe you want to shed more light on the issue?

    As a result of the direction we want to go and my role in guiding that process to ensure it’s a team effort without abdicating the responsibility because at the end of the day the overall accountability lies with me as the chief executive. That is what brought the misunderstanding.

    The truth about it is that we are into hospitality business and as we all know, the branded hotels are the ones who own the future in the industry in Nigeria because they command respect, have high standards and attract patronage.

    As the chief executive of the Group, the overall accountability lies with me and that is why I need the backing of everybody including the board in whatever decision and direction I think would be best for the company. The board room mostly leans on democracy and sometimes democratic decisions are not business decisions. The wrangling came as a result of some of these issues but then it was a minor issue and we have moved on as a Group.

    Is your appointment based on tenure?

    Senior people in any management team would not take up roles that would not be defined by tenures. I was on the board of PZ Cussons for eight years, I had settled down so much there thinking I would retire there before coming to head Odua Group. My appointment is tenure based and it’s for five years.

    In five years where would you want to leave the company?

    I would take it from two levels, from the point of view of stakeholders. Let us talk about the shareholders; I want to see an organisation that shareholders would be happy with in terms of performance and returns, in terms of the dividends that they are receiving.

    Apart from the shareholders, the second angle is to see all that the founders of the Group set out to achieve at its creation and which is to give equal opportunity to all and make it the pride of the entire region.

    What steps are you taking to revive your interests in the hospitality sector?

    We have all agreed that we want to see a sustainable hospitality business and when we look at the Lagos Airport Hotel and the rest, we are hoping to go through a transparent process to make sure that we have a recognised partner that we can work with. We have not chosen a partner yet but we are in the process already.

    Most of the Group’s investments have largely been within the Southwest. Are looking at extending to other part of the federation and beyond the shores?

    If you take a look at successful conglomerates in Nigeria today, you’ll realise that even though the products are nationwide, the point of manufacture is not. Take Unilever for example, their factories are in Agbara and Oregun but their products are everywhere.

    That is the approach we want to take. We want to get to the level where we would start putting out national brands regardless of where they would be sited. We are also working very hard to become an international brand as well.

    How would you assess the operating climate for businesses in Nigeria?

    The truth about it is that the environment in Nigeria is not very favourable to manufacturers in Nigeria for so many reasons including power and government policies. But then there are businesses that have been surviving in Nigeria. While some could look at these as challenges, others see them as opportunities.

    A lot of companies in Nigeria today use natural gas to generate their own power supply. For them, the cost of diesel and running generators is too outrageous. So, many of them now run their businesses with gas turbines and are doing very well. We have indeed seen people who have weathered the storm and overrode the tide to remain successfully in business in Nigeria today. There are opportunities in the economic climate more than the challenge, that’s how I see it.

    Are you looking at introducing new products and services into the market soon?

    The best companies in Nigeria are into manufacturing and I do believe that as a Group we also need to go back into manufacturing. What that means is that we need to go back to the era of creating brands. There is a lot of work going underground to get us back where we belong as far as the manufacturing sector is concerned.

    To what extent has the management and employees of the company keyed into your vision for the organisation?

    This is the key reason why engagement was part of the process from the time that I assumed leadership of the company. There is an acceptance by all that we can actually grow from where we currently are to where we want to be in the not too distant future. We also understand that we would require a mix of the old and new to get the desired result.

    We need to acquire additional talents from outside. Talents attract every other thing and that is what we are looking for at the moment. We are strongly relying on ideas, finance and expertise. With those three things, we believe we would move mountains.

    We are running an administration of inclusiveness. It is not just about the management but also about the employees as well. It is a way to make everybody responsible and make inputs to the type of success that we want to see very soon.

    How do you motivate your staff? Do you apply the stick and carrot approach or something entirely different?

    Nobody likes to talk about the stick; instead people are only interested in the carrot. What needs to be clear to people is what you stand for. It has a lot to do with ethics, integrity and professionalism. The moment people know what you stand for, they would naturally know how to relate and work with you.  So, inclusiveness has been very key in moving the company forward since I took over the leadership role.