Tag: Complaints

ZEGBE: My name is Ozegbe. I retired on October 15, 2006 as a senior foreman carpenter on grade level 7 step 8. I did my capturing in 2016. My problem is non payment of federal share since 2006 till date. From Delta state. Thanks

PTAD:  Kindly scan and  email your verification slip to  complaints@ptad.gov.ng to enable us  investigate and resolve your complaint. Thank you.

MUFUTAU:  I am Mufutau, a retiree of NICON Insurance since October 1990. I participated in PTAD verification in October 2017. I was later told that others were paid while mine has not been paid. PTAD claims my name was not forwarded to them.

PTAD: Kindly scan and email your verification slip as well as your duly signed and stamped bank statement covering at least six (6) Months before complaint to complaints@ptad.gov.ng to enable us investigate and resolve your complaint. Thank you.

BAIYEGUN: My name is Baiyegun, I am an Ondo State pensioner with Federal share. I was verified by PTAD during the last exercise and captured into their scheme. My financial benefit was supposed to start from January 1, 2002, but to my surprise when I received bank alert for the payment, PTAD only paid me pension for March, April and May 2018. When am I going to receive the arrears of my pensions? Starting from January 1, 2002. Please I am dying.

PTAD: Please note that PTAD has compiled the names of pensioners for the next batch of pension arrears payment and is waiting for the allocation and release of funds from the Federal Government for this purpose. Thank you.

FLORENCE: Dear PTAD, thank you for informing me that deduction in my May pension was due to computation correction. But the short payment is more than what it has stated. My federal gratuity too has not been paid since my retirement in 2005. Please I need solution. Florence.

PTAD: Please scan and email your verification slip and supporting documents to complaints@ptad.gov.ng. This will enable us investigate and resolve your complaint. Thank you

KAWONISE: I am Kawonise. I retired from Federal Ministry of Works and Housing Lagos. I have not been paid my pension salary for April and May 2018. Kindly help me out of this problem, save me from hunger. Thank you.

PTAD: Kindly scan and email your verification slip as well as your duly signed and stamped bank statement covering at least six (6) months before complaint to complaints@ptad.gov.ng to enable us investigate and resolve your complaint. Thank you.

CHARANCI: I did not receive my pension in the months of April and May 2018. Yusuf Hassan Charanci.

PTAD: Kindly scan and email your verification slip as well as your duly signed and stamped bank statement covering at least six (6) Months before complaint to complaints@ptad.gov.ng to enable us investigate and resolve your complaint. Thank you.

NENROT: I was verified since November 2018 by PTAD in Plateau zone. PTAD has not put me on payroll.

PTAD is concluding computation of pension benefits for pensioners in North Central. You will be put on the payroll as soon as this process is complete. Payment of pension arrears will be made when funds are released and allocated by the Federal Government for that purpose.  Thank you.

ALI: My name is Ali, I am from Plateau State. I have not been put on payroll. I am being owed gratuity and accumulated pension arrears. Please come to my rescue.

PTAD: We are concluding computation of pension benefits for pensioners in the North Central. You will be put on the payroll as soon as this process is complete. Payment of pension arrears will be made when funds are released and allocated by the Federal Government for that purpose. Thank you.

OZEGBE: My name is Ozegbe. I am from Delta State. I retired on October 15, 2006 as a senior foreman (carpenter) on grade level 7 Step 8. I did my capturing in 2016. My problem is the non-payment of my federal share since 2006 till date. Thanks.

THE NATION: The newspaper will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

ORSHIO: My complaint is the non-payment of my late father’s pension entitlement by the Nigeria Police Pension Board. I am a registered next of kin to the late Inspector Samuel Adem, who died on October 2010. He retired from Nigeria Police on June 30, 2004, but did not receive pension. I underwent several verification to enable me collect his entitlement, but no fulfillment till date.

THE NATION: The newspaper will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

YUSUF: I am a CIPPO pensioner under PTAD. I forwarded my application  last November 7 to PTAD seeking review of my computation on gratuity and pension. But till date, there is no reply from PTAD.

THE NATION: The newspaper will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

SADIQ: I am Sadiq, a retiree of NICON Insurance, where in October 1990. I attended PTAD verification last October. I am told that others are paid while I have not been paid. They said my name was not forwarded to them.

THE NATION: The newspaper will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

SAMSON: My name is Samson. I am an Ondo State pensioner with federal share. I was verified by PTAD during the last exercise and captured into their scheme. My financial benefit was supposed to start from January 1, 2002. To my surprise, when I received bank alert for the payment, PTAD only paid me pension for March, April and May 2018. Please when am I going to receive the arrears of my pensions starting from January 1, 2002 ? Please I am dying.

THE NATION: The newspaper will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

FLORENCE:  Please how far have you gone with my case about pension cut since last May and the non-payment of federal gratuity since my retirement in 2005. Please I need a solution. Florence.

THE NATION: The newspaper will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

TUNDE: Dear Omobola, greetings. I am Tunde. I am a retired professor from University of Ibadan(UI). I retired in January 2008 and have satisfied all requirements to be paid my benefits. I have been cleared by UI and I have been at my PFA. I was told that they were awaiting PenCom’s approval. I have been without any income six months after 43 years of meritorious service. This is no joke. Please help me.

THE NATION: The newspaper will intervene by getting your PFA and PenCom to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

OGUNTOLA:Dear Omobola, I am a staff member of Federal Ministry of Works and Housing Lagos. I have not been paid my pension salary for April and May, this year. Kindly help me out of this problem, save me from anger. Thank you.

THE NATION: The newspaper will intervene by getting your PFA and PenCom to respond to your complaint. Watch out for the newspaper every Wednesday for your response.

RUMIN: My complaint is non-payment of my late father’s gratuity from police pension. I am the son and next of kin to the late Inspector Akpagher, who died in June 2005. Since then I have not received a kobo as his pension benefits. I followed due process by attending all verification exercises where I provided all neccessary documents and information. But I am yet to receive my late father’s gratuity payment. I am, therefore, appealing to the authority concerned to consider my plight and assist me in getting my late father’s gratuity.

PTAD: Dear Mr. Rumin, please we require more documents from you to enable us determine the pension scheme of your late father. Kindly send us the letter of enlistment into the Nigeria Police Force. Kindly email the above document to complaints@ptad.gov.ng or access our pensioner’s complaint submission portal at www.ptad.gov.ng

 

IGBO: I retired in 1994. My Federal Pension as at October 2010 was N13, 866. It was cut down to N4,164.00 after a lump sum of N309,000 was paid in December 2012. My pension complaint appeared in The Nation newspaper of Wednesday 13/12/2017. I have made the documents you requested available to the commission more than 10 times. I have made two personal representations at the commission. I was not told what was wrong only to wait since 2010. I was present at the verification exercise in Owerri, Imo State in 2015, yet the delay continues and I continue to suffer. The documents are all there in your office.

PTAD: Dear Mr. Igbo, we have reviewed all the documents submitted following verification and your monthly pension has been re-computed. Payment will be made as soon as funds are released for that purpose. We apologise for the delay.

 

OWARI: I am an aggrieved man. I retired from para-military Custom Marine department. I was employed in November 27, 1974 and retired in January 1, 2004. I am sending this short message service (sms) to remind the PTAD of the non-payment of my pension. My complain is that since January 1, 2004 till date my pension subsistence allowance from the sinking fund both arrears and regular monthly payment have not been paid to me. I have been verified and captured on April 14, 2014 at (CIPO), Gwagwalada, Abuja. An official issued me my capturing number. Since then nothing has been done till date. Besides, I was also verified and captured at PTAD) where I was also issued with pensioner’s verification acknowledgement form of personal data pensioner number. Please help me. I need my entitlements.

PTAD: Dear Mr. Owari, please be informed that your gratuity was paid to you by the defunct CIPPO in 2008 while arrears of monthly pension from retirement January 2007 to February 2017 was paid in March 2017 by PTAD and pay rolled immediately. For more information call 09-462-1700 or log on to www.ptad.gov.ng

 

BABATUNDE:   I retired from NIPOST in July 23, 2005. My contribution in the Contributory Pension Scheme was up to N46,338.92 of which I have applied for, up till now, I am yet to be paid. My pay slip photocopies were forwarded to PTAD in Abuja.

PTAD: Kindly be informed PTAD does not manage pensioners under the Contributory Pension Scheme (CPS). Please forward the following documents to determine if infact you are a PTAD pensioner; Letter of first appointment, letter of last promotion and letter of retirement. Kindly email the above documents to complaints@ptad.gov.ng or access our pensioner’s complaint submission portal at www.ptad.gov.ng You can also visit any of our zonal offices where complaints can be processed. For more information call us toll free on 080-2255-7823.

 

OSAM: My fa              ther died since July 10, 2005. He served last at Police Mobile Force 26 Uyo, as a police inspector. His name is Okimba. I did all that was required of me for his gratuity to be paid in 2006, but it proved abortive. Later in march 2015, I took part in the second police pension verification exercise and did image capturing at the PTAD Maitama, Abuja, where all necessary documents were successfully submitted as required by the screening committee as the next of kin. But  till date, no payment has been made. Please help me out of this distress.

PTAD: Dear Mr. Osam, kindly note that your late father joined the Nigeria Police Force on 1st March, 1977 but died on 10th July, 2005. In  line with the Pension Reform Act of 2004 as amended, the late Inspector Okimba falls under the Contributory Pension Scheme (CPS) managed by the National Pension Commission (PenCom). You are, therefore, advised to approach late Inspector Okimba’s Pension Fund Administrators and PenCom to claim the accrued pension benefits of the late Inspector Okimba.

 

DIOKA: My old mother,  Elizabeth, who retired as aprimary school teacher in 1984 (Imo State), is being paid a monthly pension of less than N3000. Can you believe it? What can N3000 purchase in Nigeria today? The pension is not even regular. It sometimes comes only when the Paris Club Fund is paid to states. Please, could you press it on the government of today to do a comprehensive review of the pension law, especially to make state governments  set up pension commissions in their states? Thank you. Chukwuma Dioka, Imo state.

PTAD: Dear Mr. Dioka, Please be informed that your mother is NOT a PTAD Pensioner, as primary school teachers are not under PTAD. She should kindly meet her state pension office to resolve her complaint. For more information log on to www.ptad.gov.ng

 

ADEGOKE: I retired from customs in 2007. I want to know when pension issue of 20.37% being balance of 53.37% year 2010 pension increase arrears from July 2010 to date will be addressed and cleared. Arrears of 33% out of the 53.37% pension increase of July 2010 have been defrayed by PTAD in year 2016, leaving the balance of 20.37% arrears from July 2010 to date unpaid. what is responsible for the non-payment? could it be as a result of budgetary constraints? What has scaled down to pensioners disadvantage the year 2010 pension increase from 53.37% to 33%? Has arrangement reached advanced stage towards payment of the 20.37% arrears and when will it be paid? Please PTAD pay pensioners this arrears of 20.37% from July 2010 to date to put smile on our faces, or explain lucidly the true and proper position of this matter to us. Thanks.

PTAD: In 2014, the Federal Government approved an increment in pensions of the 33% pension payment increase, effective July 2010, and PTAD has paid customs increment in full. For more information log on to www.ptad.gov.ng

 

A NONYMOUS: I am a retired 63-year-old military pensioner. I am sending this text in respect of Akinsoto comment in The Nation newspaper Friday June 2, 2017 page 46. Akinsoto also a NIPOST pensioner where he emphasised that our military and para military colleagues were paid there 33 per cent increment arrears at once not in dribs and drabs like that of NIPOST. I want Akinsoto to know that it is not true that military pensioner paid our 33 per cent at once. Out of the 53 per cent that we are being owed, 33 per cent arrears is paid to us in two quarterly payment as of 2015. The payment of that, according to government, is expected to finish will finish this year. For God sake, a person who is expecting to be paid N276,000 at once is being paid twice quarterly (in dribs and drabs). Can the money do a reasonable project? What kind of country are we in. I have never seen where arrears is being  paid quarterly. We kept sending text message to the military pension board asking questions but no response. We serve our country Nigeria with truthfulness and faithfulness but we do not have the strength to till a soil. We are getting frustrated but we believe that God will intervene in our case and all our entitlements will be paid at once.

PTAD:The pensioner is a military pensioner and not a pensioner eligible under the Defined Benefit Scheme, DBS. With regards to the 33 per cent pension arrears, the Pension Transitional Arrangement Directorate recently paid an instalment owed to some of its pensioners. The categories affected are Police, Civil Service and Parastatal Pensioners. All pensioners under the Customs, Immigration and Prisons Pensions Department had already been paid the 33 per cent arrears in full since September 2016. The latest payment was made from the Service Wide Vote released two weeks ago by the Federal Ministry of Finance (FMF). PTAD assures that all outstanding arrears of the 33 per cent increment will be settled as soon as additional releases are made.

EBONG: Dear Sir, your column in The Nation newspaper of Wednesday July 5  is earnestly assisting pensioners. My name is Ebong. I attended a verification exercise in Uyo Akwa Ibom State on February 7, 2017. My complaints is non harmonisation and short payment of my pensions. I submitted all the required documents for scanning. Please kindly help me so that my arrears can be paid to enable me cope in this recession period. My pension is paid up to date. Thank you.

PTAD: Your monthly pension has been harmonised and we recently paid six months of 33 per cent arrears, the balance of 12 months will be paid subject to availability of funds.

MAYALEEKE: My federal pension under the old scheme has been stopped since June 2010. I received my last pension under the old scheme from the Federal Government in May 2010. They paid me N8,748,90, per month without any increment of the past years. My name is Mayaleeke. My friend, Folajuwon has the same problem. All effort so far has failed. Kindly help.

PTAD: Mr. Folajuwon and Mr. Mayaleeke should forward their verification print-out and bank-statements from Jan, 2010 to date to enable us ascertain their claim.

ADACHI: I am Solomon Adachi. My dad died since 2007 while with the Nigerian Police Force. I was verified since 2014 but up till now, I have not been paid.

PTAD: Mr. Adachi should please visit our Head Office for the Next-of-Kin interview.

MRS OLUYEMISI: My name is Mrs Oluyemisi, from Osun State. I retired in July 2015 and I am yet to be paid my benefits. My question is that with two years salary arrears, is it going to be deducted from the lump sum to be given to us, by our PFA.

PENCOM: Good day Ma’am. Please give us more details in a clearer form, to enable us to assist you with your complaint. What kind of arrears do you mean? Promotion, salary arrears or arrears accumulated due to unpaid salaries? Also provide us with details of your place of employment, PIN and PFA. Thank you.

ANONYMOUS: I have double pin no. What can I do?

PENCOM: Good day Sir. Please write a formal complaint of this to the commission, addressing it to the National Pension Commission, Plot 174 Adetokunbo Ademola Crescent, Wuse II, Abuja. Please make sure to attach evidence of registration with both Pension Fund Administrators. Thank you.

ANONYMOUS: Good day, please we need help. We retired, from the Federal Civil Service. Some of us retired between 2013 and 2017 respectively. We have not received any pension or gratuity. Some of us have died of frustration, while some are sick. We don’t have proper food to eat and we cannot send our children to school and meet other basic needs of life. Thanks. I want to remain Anonymity.

PENCOM: Sir, please provide us with your PIN, place of employment, dates of employment and of retirement; for us to ascertain the status of your benefits. Thank you.

 

OSAM: Dear Omobola, my father died since  July 10, 2005. He served last at Police Mobile Force 26 Uyo, Akwa Ibom State  as a police inspector . His name is Okimba. I did all that was required of me for his gratuity to be paid in 2006, but there was positive response.  Later in March 2015, I underwent the second police pension verification exercise and did image capturing at PTAD Maitama Abuja where all necessary documents were successfully submitted as required by screening committee as the next of kin. But up till date no payment. Please help me out of this distress.

PTAD: Dear Mr. Osam, kindly note that your late father joined the Nigeria Police Force on March 1, 1977 but died on July 10, 2005. In line with the Pension Reform Act of 2004 as amended, late Inspector Okimba falls under the Contributory Pension Scheme (CPS) managed by the National Pension Commission (PenCom). You are therefore advised to approach late Inspector Okimba’s Pension Fund Administrators and PenCom to claim the accrued pension benefits of late Inspector Okimba.

OWARI: I am an aggrieved man. I retired from paramilitary Custom Marine Department. I was employed on November 27, 1974 and retired on January 1, 2004. I am sending this sms to remind PTAD of the non-payment of my pension. My complaint is that, since January 1, 2004 till date my pension subsistence allowance from the sinking fund both arrears and regular monthly payment has not been paid. I have been verified and captured on April 14, 2014 at (CIPO) Gwagwalada Abuja by an official who issued me my capturing number. And since then nothing has been done till date. Besides, I was also verified and captured at pension transitional arrangement directorate where I was  issued with pensioner’s verification acknowledgement form of personal data pensioner number. Please help me. I need my entitlements.

PTAD: Dear Mr. Owari, please be informed your gratuity was paid to you by the defunct CIPPO in 2008 while arrears of monthly pension from retirement January 2007 to February 2017 was paid in March 2017 by PTAD and pay rolled immediately. For more information call 09-462-1700 or log on to www.ptad.gov.ng

RUMIN: My complaint is non-payment of my late father’s gratuity, from police pension. I am the son and next of kin to late Inspector Akpagher who died in June 2005. Since then, I have not received a kobo as his pension benefits. I followed due process by attending all verification exercise where I provided all documents and information necessary but I am yet to receive my late father’s gratuity payment. I am therefore appealing to the authority concerned to consider my plight and assist me to receive my late father’s gratuity.

PTAD: Dear Mr. Rumin, please we require more documents from you to enable us determine the pension scheme of your late father. Kindly send us the letter of enlistment into the Nigeria Police Force. Kindly email the above document to complaints@ptad.gov.ng or access our pensioner’s complaint submission portal at www.ptad.gov.ng

IGBO: I retired in 1994. My federal pension as at October 2010 was N13, 866. It was cut down to N4,164.00 after a lump sum payment of N309,000 in December 2012. My pension complaint appeared in the nation newspaper. Wednesday 13/12/2017. I have made the documents you requested available to the commission more than 10 times. I have made two personal representations at the commission. I was not told what was wrong only to wait since 2010. I was present at the verification exercise here in Owerri, Imo State in 2015, yet I continue to cry, the delay continues and I continue to suffer. The documents are all there in your office.

PTAD: Dear Mr. Igbo, we have reviewed all the documents submitted following verification, and your monthly pension has been re-computed. Payment will be made as soon as funds are released for that purpose. We apologise for the delay.

Mrs Awire: I and one of my children are Next-of-Kin (NOK) to my husband who passed on on September 16, 2003. He was retired in April, 1999. He worked at the Nigeria Immigration Service. When he was in service, his salary along with his colleagues was not paid through the bank. I went to the Immigration Office to collect his pay statement and Letter of Administration from the High Court. I complained to The Nation in May, 2016. The matter was forwarded to the Directorate and I was asked to come to Abuja with my child who is also the beneficiaries. I travelled from Ilorin where we are based to Abuja in July 2016 to Abuja and my documents were verified by your officials. I was certified okay and told to expect payment in three months which is October 2016. As at today, one year and seven months the Directorate promised to pay me, I am yet to hear from the PTAD. Please, The Nation, kindly look into my case to put an end to the suffering I and my children are going through. Thanks

PTAD: Dear Mrs Awire, please be informed the Death benefit was paid into the NOKs joint Fidelity Bank Account in October 2016. Kindly confirm payment from your bank. If payment has not been received, please email the NOK’s signed and stamped original bank statement on the bank letter head, covering from October 2016 till date to complaints@ptad.gov.ng or access our pensioner’s complaint submission portal at www.ptad.gov.ng . You can also visit any of our zonal offices where complaints can be processed. For more information, call us toll free on 080-2255-7823.