Tag: Cornerstone Insurance Plc

Cornerstone Insurance Plc has unveiled an innovative AI-powered virtual assistant named Cici.

The Deputy Chief Technology Officer Cornerstone Insurance Plc Oluwarotimi Adediji, at the unveiling ceremony in Lagos, said Cici was designed to enhance customer engagement, provides instant responses to  insurance inquiries and improves the overall service experience for clients.

He submitted that interaction with Cici – the AI Virtual Assistant Platform can be done via a WhatsApp number.

According to him, Cici possesses capabilities such as; answering customer questions about insurance products; buy Insurance; assist with claims guidance; provides policy details and premium information and offers 24/7 customer interaction- context-aware and conversational intelligence real-time policy lookup.

Other capabilities he stated are claims assistance; fraud detection; continuous learning from user interactions- Integration with internal systems; multilingual and omnichannel support.

The Managing Director/CEO, Cornerstone Insurance Plc, Stephen Alangbo on his part said the evolution of their chatbot from a static knowledge base to a Generative AI-powered solution reflects their commitment to redefining customer engagement in the insurance industry.

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Je said: “With Cici, we have moved beyond pre-set answers to deliver intelligent, context-aware conversations that are fast, accurate, and personalised. This transformation not only enhances the customer experience but also improves operational efficiency, scalability, and compliance. At Cornerstone Insurance Plc, we see technology like Cici as a vital partner in making insurance simpler, smarter, and more accessible for everyone.”

Head, Digitisation and Projects Cornerstone Insurance Plc Jafar Elamah, while speaking on the benefits CIci would bring to the company noted that it would improve customer experience; delivers fast, accurate and personalised answers to policyholders and prospects.

He maintained that it would also bring about operational efficiency; reduces call center load and improves first-contact resolution rates.

He submitted that there would be scalability which would amount to easy expansion to cover new products, services, or regulatory updates.

“It would ensure responses are based only on verified content. Cost optimisation; automates repetitive queries, reducing support costs and agent workload. The objective is to make insurance more accessible, responsive, and customer-focused,” he noted.

The Group Head Marketing & Corporate Communications Cornerstone Insurance Plc Cordelia Ekeocha, said the AI-powered solution would be expanded to provide services through the three major languages in Nigeria – Hausa, Yoruba, and Igbo.

She urged the public to leverage the platform in accessing their insurance needs.

Cornerstone Insurance Plc has announced its unaudited financial results for the first and second quarters of 2025, showing a significant leap in revenue and profitability.

According to the results published earlier this week, the company recorded Insurance Revenue of N19.3 billion in Q2 2025; a 127per cent increase when compared to N8.5 billion in Q1 2025. This impressive growth reflects Cornerstone’s solid underwriting strategy, disciplined risk selection, customer-centric innovation, and relentless drive to deliver real value to policyholders.

Profit Before Tax (PBT) rose by 253 per cent to N5.3 billion from N1.5 billion in Q1, underscoring the effectiveness of the company’s operating model and its strategic focus on technology-driven distribution, customer satisfaction, and efficient capital deployment.

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Managing Director/Chief Executive Officer, Cornerstone Insurance Plc, Mr. Stephen Alangbo,said: “At Cornerstone, we are building a future-ready business—one that stays relevant to the evolving needs of individuals, families, and businesses across Nigeria. As we double down on digital innovation, claims efficiency, and customer experience, this performance energises us to keep raising the bar.

“As a composite insurance provider licensed and re-certified by NAICOM to offer general and life insurance products and services, Cornerstone has been a pioneer in deploying digital tools to simplify insurance access and speed up claims processing. The company continues to stand out in sectors such as Motor, Life, Travel, Marine, Engineering, Oil & Gas, Group Life, and Takaful Insurance.

“Throughout the first half of 2025, the company’s investment in people, processes, and platforms paid off; showcasing a forward-thinking approach to risk management and financial stewardship, even in a dynamic operating environment.’’

 Group Head, Marketing & Corporate Communications, Cordelia Ekeocha noted: “This performance is proof that we’re not just selling policies—we’re delivering peace of mind, every day. Our customers are at the heart of everything we do, and it’s their continued confidence that drives our creativity and passion. As we grow, we remain committed to simplifying insurance and making it accessible, relevant, and reliable for every Nigerian.

“We remain committed to best practices in governance and financial reporting. With its Q2 results, the firm not only demonstrates resilience but also reinforces its leadership position in the Nigerian insurance industry. With momentum building from a strong first half, we are poised for sustained growth in the remainder of the year. The company is focused on delivering new retail solutions, expanding reach across underserved markets, and deepening its social impact through inclusive insurance offerings and corporate social responsibility.’’