The Nation Newspaper

Tag: customer service week

  • Credit Direct marks customer service week

    Credit Direct Limited has joined the global community to mark this year’s Customer Service Week from October 1st to 5th. The company impacted several communities across the country through several initiatives designed to celebrate its customers.

    Drawing from the theme of this year’s celebration “Excellence Happens Here” the company provided free health checks and drugs to over 2, 000 beneficiaries in five states. These free health services were provided simultaneously to teachers in public primary and secondary schools in Abuja, Lagos, Kaduna, Port Harcourt and Kwara States where health professionals gave free consultation, tests, drugs, eye glasses and crutches.

    While celebrating their customers, Credit Direct Limited also executed different projects aimed at improving the educational sector ranging from the painting of public schools, construction of bus terminals for schools to rehabilitating dilapidated restrooms, equipping laboratories and libraries as well as providing writing materials to students and generators for small businesses. Over 124, 560 students in 10 states benefited from these projects. The company further trained 100 civil servants on “Entrepreneurial Skills and Financial Management”. The idea behind these initiatives is to actively show commitment to the welfare of customers by giving back in such a way as to develop their abilities to create wealth while also making their work environment more conducive for them.

    The Managing Director, Credit Direct Limited,. Akinwande Ademosu also made phone calls to several customers of the company to personally appreciate their patronage over the years. Speaking with staff of the company to mark the occasion Ademosu also stressed the importance of excellent customer service as the purpose of the annual celebration. He said “We are glad to enjoy another year with our numerous customers across the country and have decided to give back in celebration of their loyal patronage. Internally, we are proud of our staff and the quality service they render to our customers – This is why we are here”.

    The Credit Direct brand also celebrated its staff as it gave out prizes and organized several events including a costume day where staff dressed in attires representing their favorite alternative professions.

  • Ecobank marks Customer Service Week

    The Managing Director, Ecobank Nigeria, Patrick Akinwuntan has restated the bank’s commitment to excellent service delivery to meet the needs and aspirations of its customers at all times. Flagging off the 2018 Customer Service Week at the Ikorodu branch of the bank yesterday.

    He said the week is a huge opportunity to say thank you and to celebrate customers of the bank. He assured that the bank will  remain committed to excellence in products and services delivery at all its touch points.

    “This is another moment to celebrate you. We will always celebrate you. You are the reason why we are in business. Excellent customer service is a vital part of our promise as a bank. For us, this is more than just providing answers. It’s helping customers even when they don’t know they need help. It’s teaching them how to do more with our products. It starts with a smile and a friendly word, and finishes with sharing our expertise, even when it has nothing at all to do with our products. We are committed to bringing you superior customer service, whenever, wherever, and however you need it. Thank you for choosing Ecobank.” He noted

    Akinwuntan , who was a “Bank Teller” today at the Ikorodu Branch used the opportunity to showcase some of the digital and innovative self-service options offered by Ecobank.

  • FCMB celebrates customer service week

    First City Monument Bank (FCMB) has restated its commitment to attain the highest level of customer advocacy by leveraging on its solid business models, bespoke solutions, excellent service delivery, highly professional staff and technology to turn the aspirations of its customers to opportunities.

    Consequently, the Bank is set to further enhance the experience of its customers by rolling-out series of exciting and rewarding initiatives to celebrate this year’s international Customer Service Week, holding from October 2 to 6, 2017, across its branches in Nigeria. The theme of this year’s celebration is, ‘’Building Trust’’. The theme recognises the importance of trust in forming strong, productive, and lasting relationships with customers and co-workers.

    The Customer Service Week, which started 33 years ago, is a unique period when service organisations and global agencies extol the patronage and loyalty of their esteemed customers by introducing several unique and special activities to appreciate them. It is celebrated annually during the first full week in October, and has grown into a global event.

    In a statement, FCMB said that the celebration of this year’s Customer Service Week promises to be memorable as it offers another opportunity to connect and put a smile on everyone’s face to appreciate their loyalty and patronage over the years.

    The activities lined-up by the Bank include; a youth empowerment and internship competition with some partner organisations tagged #FCMBFlexxternship, a toll-free line for Customers to call and speak to the Managing Director, Adam Nuru, the reward of the bank’s oldest/loyal customers, visits to customers by the Management of the Bank, the hosting of the Igbo Community day at Coker OrileIganmu, and gifts to customers across all the branches. E-mailers and messages will also be sent to customers to appreciate them.

    Commenting on the Customer Service Week, the Head, Continuous Improvement and Service Management of FCMB, Moshood Adelotan, said the Bank recognise the importance of the annual Customer Service Week and the contributions of its customers in making FCMB a success.

    “As an institution that is customer-focused, we have set high standards and always aim for continuous improvement in our pursuit of excellence. “

    We will continue to celebrate our customers by offering them the very best in service delivery and lots of value-added solutions in a sustainable manner. We are determined to be the bank that everyone wants to bank with, do business with, and where opportunities are turned into realities’’, he added.

     

  • FCMB marks Customer Service Week

    First City Monument Bank (FCMB) Limited has rolled-out series of exciting and rewarding initiatives to further enhance customer experience during  this year’s international customer service week, which will hold from October 3 to 7.

    The theme of this year’s celebration is: ‘’Service Champions’’. It recognises that delivering excellent service is only possible with a team of dedicated professionals working together.

    In a statement, FCMB said celebrating this year’s customer service week promises to be memorable going by the number of activities lined up. They include visit to customers by the management of the bank, the provision of  gifts and  edibles for walk-in customers during the period, a treasure hunt contest, special birthday celebration for kids account holders, free tickets to watch  movies at the new FilmhouseiMax in Lekki, Lagos. E-mails and messages will also be sent to customers to appreciate them.

    Commenting on the Customer Service Week, the Group Head, Continuous Improvement and Service Management of FCMB, Moronfolu Fasinro, said: ‘’Our involvement in this annual event is another way to re-emphasise the importance of our customers across all segments of our business. We always recognise their contributions to the success story of First City Monument Bank (FCMB) over the years. The event also provides us another good opportunity to engage and delight our customers. We are determined to be the bank that everyone wants to bank with, do business with, where opportunities are turned into realities’’.

    He added that ‘’exceptional service delivery at all times remains a core aspect of FCMB. We are committed to attaining the highest levels of customer advocacy to further consolidate our position as a foremost brand and an inclusive lender’’.

    Fasinro assured that the bank would continue to deploy its service culture effectively and appreciate the loyalty of customers by offering value-added offerings that would meet their individual and business needs as well as that of Nigeria in a sustainable manner.

  • Heritage Bank marks customer service week

    Heritage Bank Limited joined the rest of the world to mark the yearly Customer Service Week with Everyday Heroes as its theme.

    The event, which was celebrated last week in Lagos, allowed the lender to extol the patronage and loyalty virtues of its esteemed customers by introducing several unique and special activities to appreciate the customers.

    As a way of making this year’s edition a memorable one for customers of the new Heritage Bank, the financial institution, which is now bigger and better, having emerged from a merger exercise of the former Heritage Banking Company Limited and former Enterprise Bank Limited, has lined up a number of activities to celebrate and appreciate them.

    Some of the activities, which were implemented during the period, include elaborate decoration of all experienced centres of the bank and complimentary candies, sweets and chocolates as well as branded corporate gifts for customers during the period.

    A statement from the Corporate Communications Department of the bank, which highlighted the message of the Group Managing Director/Chief Executive Officer, Mr. Ifie Sekibo, said the Customer Service Week has again provided a good opportunity for every member of staff, units, groups and regions in the bank to delight all stakeholders at all Heritage Bank touch points.