The Nation Newspaper

Tag: customers

  • Eko Disco to give customers 100 free prepaid meters

    The management of Eko Electricity Distribution Company (EKEDC) says it will give 100 free prepaid meters to customers during the Customers’ Service Week.

    The General Manager, Corporate Communications, Mr. Godwin Idemudia, said yesterday that the gesture was aimed at ensuring 100 per cent customer satisfaction.

    Idemudia, in a statement in Lagos, said the EKEDC management decided that customers who paid their bills to date would have free meters through a raffle draw.

    “Please note that meters will be given to the 10 lucky customers per district. The customers must be regular in paying with zero outstanding.

    “The customers must have no record of energy theft and have no record of hostility towards our workers,” he added.

    Idemudia said the EKEDC’s district and commercial managers were required to send 20 names of customers that fell under the categories before noon today.

    “A raffle draw will be done for 20 customers per district, while only 10 customers will qualify.”

    The spokesman said the company was rated high in metering and billing efficiency in the 2018 first quarter report of the National Electricity Regulation Commission.

    He said the firm was rated the lowest in terms of aggregate technical and consumer loss, adding that newly-acquired smart meters would be rolled out soon.

    Idemudia said the EKEDC was doing its best to ensure effective delivery despite constant pipeline vandalism, which had affected power generation and resulted in transmission constraints.

    He said other challenges included by-passing of electricity, energy theft and stealing of cables.

    Idemudia said the company’s Customer Service Week, which has begun, with the theme: “Experience Happens Here”- will afford customers the opportunity to have their complaints addressed.

    The six-day programme will include feeding of 500 people in poor communities within its franchise areas and creating awareness on the importance of the Customer Service Week.

    Others are distribution of free meters and random calls to customers, thanking them for their patronage as well as celebrating officials that meet or exceed targets.

    Idemudia urged customers to always use medium of communication on the social media to get their complaints addressed.

  • Tecno Mobile fetes customers

    To conclude the launch of its Spark 2 smartphone, Tecno Mobile held a special mega spark party for its customers at Muri Okunola Park in Lagos.

    Top musical acts, including Slim Case, Solidstar, DJ Consequence and celebrity On-Air-Personality (OAP) Do2Dtun, thrilled attendees, comprising undergraduates, media personalities, celebrities and top executives Tecno.

    Guests were ushered in through the lit ‘dream tunnel’ towards the dream wall and red carpet, where they took pictures, wrote their dreams, mingled, and interacted with the media.

    Upcoming artists like Aceberg, Chizzylon, Milly K, Cozy Miller, Ola Boy, Femi Silva and others also thrilled the crowd.

  • Honeywell rewards customers

    For their outstanding contributions to the impressive results recorded by Honeywell Flour Mills Plc in the last financial year, some customers of the company have been rewarded with all-expense-paid holiday trips to Ghana and Dubai.

    Its Managing Director, Mr. Lanre Jaiyeola, while announcing the winners during the company’s customers’ forum, assured customers of better service and performance, saying the company has put in place processes to ensure that it meets and even surpasses their expectations.

    He listed efforts to meet customers’ demand to include the establishment of new Honeywell’s pasta plant at Honeywell Food and Agro Allied Industrial Complex in Sagamu, Ogun State, which consists of two spaghetti lines and two macaroni lines with annual capacity of about 140,000 metric tons.

     

  • CBN mandates banks to sell forex to customers over the counter

    • Asks banks to access dollars from CBN thrice a week

    Nigerians travel-ling overseas can now heave a sigh of relief following the release of new Central Bank of Nigeria (CBN) directives that make it much easier for people in this category to access foreign exchange for their travelling needs.

    A statement Saturday night by the apex bank’s Acting Director, Corporate Communications, Isaac Okoroafor, stated that in a bid to ensure that eligible travelers are able to access foreign currency and make liquidity available in the market, the CBN had issued the following instructions to banks:

    “All Deposit Money Banks are mandated to buy and sell foreign currency to travelers (both customers and non-customers) upon presentation of relevant valid travel documents such as visa and tickets over the counter. All travelers shall be attended to immediately at the bank’s counters. Any contravention will be sanctioned by the CBN.

    “All Bureaux de Change (BDCs) shall henceforth access dollars from the CBN on Monday’s, Wednesdays and Fridays. It is compulsory that all BDCs access currency at least three times weekly.”

    The statement warned that BDCs that failed to access the FX window at least three times weekly would have their licenses reviewed by the CBN – emphasizing that compliance with the new directive was compulsory.

  • Customers praise Skye Bank’s Select Account

    Skye Bank customers have ex-pressed delight at being beneficiaries of the bank’s priority account – Skye Select Account.

    In a statement, the bank quoted an Aba-based industrialist, Sylvester Nwanyanwu, a Skye Select Account holder, as saying: “I was travelling with some of my business associates without knowing that being a holder of the Skye Bank’s priority pass card would give us a privileged advantage.

    “Imagine just hanging out at the general waiting area around the airport gate for eight hours with thousands of other travellers. The wait would have made our stop at Amsterdam uninteresting and tiring.”

    Another Skye Select Account holder, Mrs. Rashidat Makanjuola, principal partner, said: “I feel pretty excited about the perks my Skye Bank priority pass affords me, especially in creating for me a good experience each time I travel out of the country.”

    Also, the Group Head, Product and Innovation Group, Mr. Ndubisi Osakwe, said: “With a minimum opening and operating balance of N200,000, you are entitled to a free priority pass card, with free annual membership that also includes two free airport lounge usage each year, Zero monthly account maintenance fees, a MasterCard Platinum Debit card which offers luxurious discounts and privileges as well as cross border spending, you also get a higher spend limit with your card across various electronic channels and enjoy preferential access at all Skye bank branches nationwide.”

    Skye Select is an account for clients who require fast, efficient, convenient and value-added services.

     

  • Skye Bank delights customers with Select Account

    Skye Bank customers have expressed delight at being beneficiaries of the bank’s priority account named Skye Select Account.

    A statement from the bank quoted one Mr. Sylvester Nwanyawu, an Aba-based industrialist who operates a Skye Select account, as expressing his appreciation to the bank, said: “I was travelling with some of my business associates without knowing that being a holder of the Skye Bank’s priority pass card would give us a privileged advantage.

    “Imagine just hanging out at the general waiting area around the airport gate for eight hours with thousands of other travelers. The wait would have made our stop at Amsterdam uninteresting and tiring.”

    Another Skye Select Account holder had this to say: “As a frequent flyer,” Mrs. Rashidat Makanjuola, principal partner, ‘Events by Roshie,’ recounted her experience with Skye Select: “I feel pretty excited about the perks my Skye Bank priority pass affords me, especially in creating for me a good experience each time I travel out of the country.”

    In related development, the lender’s Group Head, Product and Innovation Group, Mr. Ndubisi Osakwe, while describing the features and benefits of the product, disclosed said: “With a minimum opening and operating balance of N200,000.00, you are entitled to a free priority pass card, with free annual membership that also includes two free airport lounge usage each year, zero monthly account maintenance fees, a MasterCard Platinum Debit card which offers luxurious discounts and privileges as well as cross border spending. You also get a higher spend limit with your card across various electronic channels and enjoy preferential access at all Skye bank branches nationwide.”

    Skye Select is an account for the discerning priority client who requires fast, efficient, convenient and value-added services.

    Skye Bank is Nigeria’s leading retail bank with wide-ranging electronic solutions promoting consumer lifestyle and e-commerce experience for its customers.

  • BoI disburses N112.5b to customers

    The Board Chairman, Bank of Industry (BOI), Aliyu Abdulrahman Dikko yesterday said the bank  disbursed  N112.5 billion to customers in 2017. The figure was an improvement from the N65.9 billion that was achieved the previous year.

    He spoke during the bank’s Annual General Meeting, held in Abuja. He said lending to Micro, Small and Medium Enterprises (MSMEs) also increased significantly from N8.2 billion in 2016 to N29.5 billion last year.

    He said, “In spite of the challenging operating environment, I am pleased to announce that the group’s total assets improved by 4.5 per cent from N682 billion to N713 billion between 2016 and 2017 respectively. The group’s total equity also rose to N241 billion in 2017 from N219 billion in 2016, while Profit Before Tax also increased to N26.3 billion from N16.9 billion in the same period representing a growth of 55.6 per cent.

    He said 2017 was plagued with several geo-political tensions, natural disasters and political upheavals in many countries and regions of the World. “The year ended on a higher note in key emerging and developing economies such as Brazil, China, India and South Africa, while advanced economies  experienced mild growths. The International Monetary Fund (IMF) estimated a global economic growth of 3.7 per cent in 2017, attributing it to the recoveries in investment, trade and manufacturing sectors across economies”.

  • Kia offers free vehicle checks to customers

    To complement the burgeoning car sales and the need to ensure Kia customers’ get the best out of their car, Kia Motors Nigeria has built a new state-of-the-art service centre to offer best-in-class service delivery to customers.

    Kia has redefined the automotive technology with the new facility. The upgraded Kia Plaza promises to be one of the biggest service centres in the country with 81 service bays built to the exact standard of service facilities across the globe. At the new KIA Plaza, customers get the ACE advantage: affordable pricing; certified professional technicians; and exceptional service delivery. In addition, customers who visit the plaza from April 3rd to 13th will get a free vehicle health and loads of other surprises at the plaza.

    Located at 118 Oshodi-Apapa Expressway, Isolo, Lagos, the new facility has much greater exposure to the adjoining Dana House. Adorned with the new corporate identity for the Kia brand, the service centre will provide exceptional service delivery to customers and cope with the volume of the ever-increasing Kia sales.

    Kia Chief Operating Officer, Mr Sanjay Tatpati said: “The unflinching resolve to provide outstanding offerings and exceptional after-sales service has always reinforced the need to upgrade the Kia Plaza. To ensure your vehicle continues to perform at its best, our new ultra-modern Kia Plaza has the tools, equipment, and experienced professionals to maintain your vehicle and conduct any necessary repairs that may be required. We also guarantee that only genuine Kia parts are used to ensure the smooth operation of your vehicle for years to come.

    “At Kia Plaza, our workshop utilises the most up-to-date equipment and our team is committed to upholding the Kia Customer Charter. This means your vehicle will be serviced in a state-of-the-art Kia service centre, which offers the latest in technology, service programs, and factory registered technicians.”

    Its Marketing Manager, Olawale Jimoh added: “Service is what we do best because we believe above all else this creates loyalty and brings you back into the Kia brand for future motoring needs. Our technicians ensure we carry out the service with minimal fuss.  We only use the latest state of the art equipment as specified by the manufacturer including the latest Diagnostic machines, which in many cases are linked via the Internet to the factory to update your vehicles computer with the very latest specifications. All general services are completed under manufacturers’ recommendations using genuine parts. Additionally, customers can choose to enjoy our lounge area or take one of our Kia courtesy cars.”

     

  • FCMB secures affordable travel fares for customers

    Customers of First City Monument Bank Limited (FCMB) who plan to travel abroad for personal or business purposes at very affordable fares, now have an opportunity to do so.

    This is because, the bank and Etihad Airways have launched a partnership that offers discounted, highly affordable and convenient travel packages, including flight tickets, to existing and potential customers who fly on Etihad Airlines to any part of the world.

    To benefit from the package, all an existing customers of the bank needs do, is to visit a dedicated website, log in to complete a form and submit.

    The discounted fares come with various benefits in the bank’s financial products and services stable to enhance the travel experience of customers. These include Personal Travel Allowance (PTA) and Business Travel Allowance (BTA) services, complimentary platinum cards and priority passes, complimentary lounge access at departure in Lagos, among other benefits.

    There is also the USA Immigrations clearance at Abu Dhabi for travelers going to the US and a dedicated service for customers who intend to travel to the Holy land in Mecca for Hajji and Umrah.

    FCMB Managing Director,  Adam Nuru praised Etihad Airways for the quality of service it offers its customers, noting that the brand, within a few years of its establishment, has achieved a very robust international image with a high level of global acceptability within the aviation circles.

    Nuru said, “I thank the representatives of Etihad Airways Group. We do not take our partnership with you for granted. We take it seriously knowing that it will surely strengthen our course and increase the range of valuable products we can offer our loyal customers”.

     

     

    Executive Director, Retail Banking of FCMB, Olu Akanmu, said it is a value-added offering designed to deliver high quality of service and satisfaction for customers. According to him, ‘’what FCMB has done with Etihad Airways gives advantage to our existing customers and prospects who may wish to open account(s) with FCMB. We recognise several business travels our customers do.

     

    A good number of them may be preparing for summer holidays. Some of our customers will also want to fulfil their pilgrimage obligations in the coming weeks”.

  • BA’s Valentine’s Day promo excites customers

    Last Wednesday, was Valentine’s Day and to celebrate the season

    British Airways, international flag carrier in the United Kingdom introduced a promo for the travel savvy public who intend making the season of love an exciting period.

    To celebrate this year’s Valentine Day, British Airways offers promotional fares which are still on, in World Traveller from $426.  Customers and the general public will be able to have access to the Valentine’s Day promo fares to travel to London and other destinations.

    For those planning a romantic getaway to the romantic city, Paris, British Airways is also offering World Traveller promo fares from $468.

    Mr. Kola Olayinka, British Airways Regional Manager for West Africa said, “In a bid to celebrate Valentine this year, British Airways intends to excite our esteemed customers and the general public with slashed World Traveller fares to enable savvy travellers have a romantic getaway to choice destinations.”

    Besides, he said the promo fares is still available now for British Airways customers and the general public for minimum stay of three days and maximum stay of 12 months.