Tag: customers

  • Fashola directs DisCos to meter customers, MDAs

    Fashola directs DisCos to meter customers, MDAs

    The Minister of Power, Works and Housing, Mr. Babatunde Fashola, has directed the electricity distribution companies (DisCos) to give prepaid meters to their customers including government Ministries, Departments and Agencies (MDAs).

    He spoke at the 14th ministerial monthly meeting with operators of the power sector, held at the National Control Centre, Osogbo, Osun State. The minister emphasised that the purpose of the Nigerian Electricity Supply Industry (NESI) is to ensure that citizens can access power safely, reliably, and consistently and that it must remain committed to ensuring the achievement of those objectives.

    Fashola reiterated government’s commitment to its responsibilities in the power sector through policies such as the Power Sector Payment Assurance Guarantee to ensure liquidity stability in the sector so that generating companies are paid for their services. He also stated that all stakeholders remain committed to their various roles in supplying and distributing power to ensure that the power sector functions effectively.

    He urged electricity customers to play their role in the success of the industry, through the timely payment of bills, ending the vandalism of power assets, and the assault of electricity workers who seek to install or read meters. Federal Government had started by the payment of an initial tranche of N374,551,000 to Abuja Electricity Distribution Company (AEDC) for outstanding MDA debts at the Federal Secretariat, Abuja.

    According to a communiqué issued at the end of the meeting, discussions focused on identifying, and finding practical solutions to critical issues facing the Nigerian Electricity Supply Industry.

    The Managing Director, Transmission Company of Nigeria, it said, highlighted the issue of unutilised load (previously described as load rejection) currently causing high system frequency on the national grid, and encouraged the industry to take necessary steps to address the problem. TCN restated its commitment to expand transmission infrastructure and improve its operation and performance within the power sector value chain.

    The Nigerian Electricity Regulatory Commission (NERC) assured of Federal Government’s commitment to tariffs that ensure a self-sustaining power sector and to supporting NERC in applying sanctions where appropriate to ensure operators comply with the rules.

    NERC highlighted the recently reconstituted commission’s focus on fair but firm regulation in the following areas: enforcing DisCo metering commitments, prepaid meters for MDAs, centralised management of market revenues collected from all customers, appropriate capitalisation of DisCos, and prudent procurement. NERC was tasked with ensuring fair play for consumers and providers within the sector.

    Osun State Governor, Ogbeni Rauf Aregbesola, acknowledged the gradual improvement of electricity supply especially in the state which hosts the National Control Centre. He acknowledged the importance of the Power Sector Recovery Plan as critical to ensuring accountability for losses, improving customer service, customer accessibility, safety, and performance in the sector.

  • Four Infinix Mobility customers win Dubai trip

    Four Infinix Mobility customers win Dubai trip

    Infinix Mobility has celebrated its fourth anniversary with customers to show appreciation to them.

    The firm organised a raffle draw with the theme Zero 4 Dubai Trip to select four customers who will be treated to an all-expenses paid trip to Dubai.

    The winners were Aqoleb Clephas, Eluoyibo Hope Prosper, Chukwuma Ebis, Asiwaju and Olamelekan Ridwan.

    They received the Luxury Dubai treatment on their trip with exclusive guided tour of the city.

    The tour was organised to popular tourist sites, such as Burj Khalifa tower, Gold Souq, Palm Jumeriah, and Spice Souq. They also shopped in the world ‘Global Village’ in Dubai. They captured their Dubai experience and scenery with their Infinix Zero 4.

     

  • Customers get free meters in Ekiti

    Benin Electricity Distribution Company (BEDC) has begun distribution of free prepaid meters to customers in its resolve to eliminate the problem of estimated billings.

    BEDC Chief State Head for Ondo and Ekiti states, Mrs. Kunbi Labiyi, who revealed this in Ado-Ekiti during Customers’ Consultative Forum, said the company was working hard to ensure better service delivery.

    She stated that the company was giving out 9,000 prepaid meters in Ekiti State out of which 1,000 have been released for the month of January for customers in Ado-Ekiti alone.

    Mrs. Labiyi was responding to questions from customers on non-availability of prepaid meters, estimated billings, poor services and high tariffs, among others.

    She explained that the processes of power generation, transmission and distribution have become problematic because only 3,000 megawatts is currently generated for 160 million Nigerians.

    Mrs. Labiyi noted that 10,000 megawatts was required to adequately serve one million people, adding that shortfall in megawatts generated was the major problem distribution companies (DISCOs) were experiencing.

    She further revealed that BEDC gets just nine per cent of energy allocation which it distributes to about 800,000 customers in four catchment states of Edo, Delta, Ondo and Ekiti.

    According to her, the distribution of free meters to customers was delayed due to rise in foreign exchange which had affected the unit price of the product.

    While urging customers to always pay their bills, the BEDC boss stressed that energy theft is a serious crime and sabotage to the economy which attracts strong sanctions.

    Mrs. Labiyi said: “Whenever your bills come, ensure that you pay; you are free to lodge your complaints concerning any error in our services and the bills will be rectified. Energy theft is a serious crime, therefore pay your bills.

    “BEDC has taken the right step by distributing meters free to eliminate the problem of estimated billings. Estimated billing is not in anybody’s interest. Therefore, we are working hard to ensure that you enjoy value for your money.”

     

  • StarTimes to offer ‘Easter gifts’ to customers

    StarTimes will offer series of ‘Easter gifts’ to customers. The Pay-TV giant yesterday announced that it would serve up a visual feast to subscribers with launching an Easter promo from March 20 till May 31.

    A statement by Head of Public Relations, Mr. Israel Bolaji, said the promo provides an opportunity for viewers to learn more about premium channels.

    The statement reads: “Consistent with StarTimes’ mission and values, the Easter promo will allow subscribers enjoy a visual feast, especially during the Easter season.

    “For viewers of StarTimes terrestrial TV (DTT) services, Classic Bouquet with over 70 channels will be open to subscribers for one week when they purchase one month Basic Bouquet service during the promo. Several prominent channels, like StarTimes Novela E1, StarTimes Kungfu, E!, IDX, POP, StarTimes Bollywood and StarTimes Sports Life, are included in the extra offer.

    “StarTimes will spare no efforts to offer rich, diverse and high quality television content services to African customers.

    “If viewers subscribe one month Classic Bouquet, they would enjoy one week Unique Bouquet for free, watching over 90 channels.

    “Usually it is lower or basic bouquet with a few channels that is included in the first subscription of Satellite TV (DTH), but customers can go premium directly with StarTimes.

    “Customers can access StarTimes Satellite TV service and directly enjoy premium channels with one month Super Bouquet inclusively. The Super Bouquet with more than 120 channels will allow subscribers to watch numerous first-class channels including StarTimes Series E1, Fox, NGC E, NGW, StarTimes Worldfootball HD, Baby TV, StarTimes Bollywood and E!.

    “And the Super Bouquet will be open to viewers for one week when they pay for one month Smart Bouquet during the promo.”

  • Banks, customers at war over 150%  import cover

    Banks, customers at war over 150% import cover

    Commercial banks and their customers are at war. It is over 150 per cent coverage introduced by the banks for Letters of Credit (LC) applicants seeking dollars for raw materials import. The coverage is to insulate the banks against dollar scarcity and naira volatility. The banks want the coverage on all LC transactions, but customers see the move as arbitrary and painful, writes COLLINS NWEZE. 

    For importers and manufacturers, whose businesses depend on dollar availability to thrive, this is not the best of times. With the continued dollar scarcity and unending naira volatility against world currencies, banks are introducing new transaction terms for customers applying for open Letters of Credit (LCs) to import raw materials.

    Manufacturers and importers, who have been groaning under rising interest rate as high as 30 per cent per annum and high transactions fees, would have the 150 per cent being introduced on all LC transactions to contend.

    The 150 per cent cover was introduced last year when the naira outlook became uncertain and the banks decided to build the transaction risks around their customers. The Banks are

    The introduction is taking its toll on manufacturers. A Lagos-based newspaper printing company narrated its experience with its lenders when it opened LCs to enable it secure dollars to import raw materials.

    “I must confess to you that our experience has not been palatable at all over the past two years. Last year, after so many struggles, we were able to establish some LCs to bring in some of our raw materials. Subsequently, it has not been the same thing, because our attempt to get forex through more LCs after the March episode had not been possible,” an official of the newspaper’s told The Nation on condition of anonymity.

    The official explained that the company had approved Form ‘M’ with GT Bank for $70,000 to import printing ink from Europe. But the bank kept the naira equivalent for nine months without providing the dollar needed for the transaction.

     

    Failed transaction

    It said: “Our naira was with the bank, and was not yielding any interest for us. We could not touch the naira. By last December, we decided to withdraw the money after the transaction failed. The one we did in 2016 was through Sterling Bank, which was successful. It took us time to source the dollar, but it was eventually done at the rate of less than N200 to dollar in March last year.”

    Explaining the difficulties manufacturers had in sourcing dollar for imports, the introduction of flexible foreign exchange policy by the Central Bank of Nigeria (CBN) compounded the situation.

    With that policy in place, importers and manufacturers were sourcing dollars at the parallel market rates.

    The source went on: “But for a newspaper house, we cannot buy dollars at the parallel market rate because even when we buy at the official rate, the cost of producing a copy of any newspaper is higher than the cover price even when you get the dollar at the official rate, let alone when the dollar came from the parallel market. So, we deliberately refused to source for dollars from the parallel market. We relied on the banks,” he said.

    The firm’s worst experience came when it opened a $1.8 million (about N600 million) worth of LC with Zenith Bank.

    It said: “The raw materials we needed were newsprint, ink, and Chemistry, among others and were meant to last us for six months. But, we had only N420 million instead of N600 million and we advised the bank to do an LC worth N400 million and subsequently reduced our order for raw materials.

     

    At the mercy of banks

    “But when they converted the N400 million to dollars, it was of about $1.2 million at the rate of N320 even when the official rate was between N305 and N310 because we wanted the interbank bidding to be successful. Everything came to about N420 million, but the bank said we can only deal if we deposit 150 per cent of the $1.2 million in naira value.

    “The bank had already overstated even the rate, to avoid any fluctuation. That means that we were depositing N480 to every dollar, which was even far higher than the rate in the parallel market.

    At the end of the negotiations, the bank urged the company to deposit N680 million to cover the entire transactions, and it turned out a big frustration for the firm.

    “We refused to deal, because we did not have the fund. We explained to the bank that already gave room for rate fluctuations and there was no need to provide 150 per cent cover as being requested.

    The bankers went back and forth, consulting with their head office and directors. The transaction was finally approved and the bank accepted 100 per cent cover for the transaction after negotiations that lasted between four and six months.”

    It was learnt that the 150 per cent import cover has become an accepted practice in the industry. The Indians, it was learnt, are willing and ready to establish LCs at any condition set by the lenders, and this has affected genuine importers and manufacturers.

    The industry source said: “Besides, the interest rates we are paying in such facilities were very high. We were charged 28 per cent by Sterling Bank; GT Bank charged us 21 per cent.

    “We understand that First City Monument Bank (FCMB) is charging customers 30 per cent per annum and 150 per cent import cover. These are the predicament that manufacturers and importers are facing, which I want the CBN to look into. The banks also take several fees, such as LC establishment charge, management fees, and all sort of other charges.”

    The source said that establishing an LC should not take more than two weeks, but is extending to several months because of the stringent rules being set by commercial banks.

    It said: “The CBN is aware of the development. It should look at what is going on in the foreign operations unit of banks. If the dollar is there, one should be able to establish an LC within two weeks, if you submit your Proforma invoice, approved Form ‘M’ and other requirements. The approved Form ‘M’ is processed online, which is then followed with making the naira cover available.”

    According to the source, the ongoing delay in LC establishment, rising fees and extra naira cover are affecting the prices of goods and services.

    “All these push up cost of running businesses and products. There is price in-elasticity in the newspaper industry, because we cannot unilaterally raise the prices and so, the company is forced to absorb the extra costs”, the sourecsaid.

    Another manufacturer and Managing Director, Rockview Integrated Services Limited, Obinna Chizom, shared his own experience.

    Chizom said: “Our business started experiencing a slowdown after mid last year after we failed to secure the needed forex to import raw materials. We initially funded our account with the bank at 100 per cent but our account officer called after three months demanding that the bank’s new rules require we fund the account by 150 per cent. The worst was that the bank refused to lend us the 50 per cent extra cash. We ended up withdrawing the cash and our business is going down at present.”

    He said there was no possibility that the bank will refund any excess cash from the transaction if he succeeded in securing the extra 50 per cent.

     

    Push for real sector

    His words: “I want the CBN to look into the matter and call the banks to order. The CBN should remember that only the real sector that will bring in the desired changes we are all expecting to happen in the economy. When the banks work against the interest of manufacturers and importers, it is going to affect the economy.”

    A former Keystone Bank Executive Director, Richard Obire faulted the 150 per cent import cover by banks, describing it as illogical and capable of putting the companies at the receiving end of the transactions.

    He said: “That practice is wrong. The banks should charge the customer for the risk through a mutually beneficial rate and then move on to carry the risk of the transaction instead of shifting it to the customer.

    “In forwards forex contracts, the prices of the naira against dollar should be agreed with the customer and the dollar delivered to the customer at a future date without default.”

    The banks no longer show interest in taking any risks, yet they want to make huge profits, Obire said.

    He said: “The banks want to get both the funding and liquidity from the customer beyond what the customers can afford. I suspect that since the dollar liquidity is still low, many banks want to ration the available dollar by setting tough conditions that only a few manufacturers can meet. The extra 50 per cent cover is going to give the bank float, and enhance their profitability within the period of the transaction.”

    Obire urged the banks to go for pricing-based negotiation instead of asking for 150 per cent cover.

    “The banks should chose the rates that cover their risks instead of demanding for 150 per cent cover, because not all companies have the level of liquidity that can absorb such conditions,” he advised.

    The Director-General of the Lagos Chamber of Commerce and Industry (LCCI), Muda Yusuf, also kicked against the policy, describing it as unfair.

    “It is an unfair practice which should be discouraged. The extra 50 per cent cover is too high. Besides, many of the manufacturers might have borrowed the fund, and have to contend with high interest rate,” he said.

     

    Demand for low interest rate

    Some manufacturers have urged the CBN to initiate policies that would encourage lower interest rates and stimulate economic activities. The Monetary Policy Rate – the benchmark interest rate remains at 14 per cent since July 2016 and is unlikely to be reduced as the Monetary Policy Committee (MPC) meets today and tomorrow.

    The meeting is the committee’s second in the year and it is meant to review major global and domestic economic developments since its last meeting. The projection is that the MPC will retain the benchmark interest rate- Monetary Policy Rate (MPR) at 14 per cent, Cash Reserve Ratio (CRR) at 22.5 per cent and liquidity ratio at 30 per cent.

    The meeting will be coming on the back of a continuous decline in the nation’s domestic output, inflationary pressures, weak earning scorecards and forex market challenges, though some improvements seem to have been recorded in fiscal policy administration.

    Not a few local and multinational companies have said that a dollar shortage, driven by the oil price crash is forcing local suppliers to patronise black market for the dollar, thereby pushing up their operational cost of.

    The naira has been under pressure since the start of the oil price rout mid-2014 when crude oil prices dropped significantly.

    The South African retailer Truworths and many other multinational firms quit the country, citing import restrictions and the inability to access forex among the reasons for its decision. Unilever Nigeria and Guinness Nigeria have all complained about challenges of sourcing forex.

    But Head, Currencies Market at Ecobank Nigeria, Olakunle Ezun, said the practice was in order and that the banks were acting in good faith.

    He said that the 150 per cent import cover was adopted by banks to enable them hedge against rising currency risks.

    Ezun said: “There is this fear of devaluation, or the fear that the value of the naira might depreciate, so, a lot of banks want to hedge themselves against these risks. If a bank is opening an LC of about $30 million and asks the customer to fund the account by providing a more liquid naira.

    The bank might demand that the customer provide naira cover for $45 million. There is a buffer of $15 million above the rate. The major issue is just about the uncertainty or un-quantified risk that surrounds the naira value at present,” he said.

    Ezun explained that at the point of opening the LC, the naira may be N300 to dollar but by the time the LC was maturing, the naira could have depreciated to N350 to the dollar.

    He said: “At that point, it would be difficult to call the customer to come and top up their account to cover the gap in the LC. The bank may not even be able to see the customer again.

    “That is why the bank will from the start, ask the customer to provide a buffer, in case there is naira depreciation, the buffer would be able to cover for that depreciation.”

    Explaining further, he said that over time, banks have created unwanted loans for themselves. Bad loans in the local banking system soared to more than double the limit set by the CBN as the industry struggles with an economic downturn.

    The ratio of non-performing loans rose to 11.7 per cent at the end of June from 5.3 per cent at the end of 2015, the CBN, which requires banks to keep the measure below five per cent said.

    He said: “In most cases, when those depreciations happen, bad loans are created for the banks. In most cases, those customers may not come back to service the loans, and that will lead to rising bad loans.

    “The counterparty like the JP Morgan, HSBC, Citibank, among others are not seeing the customers, they are seeing the local bank. These local banks have learnt their lessons over time.

    “For me, I do not see issues in the banks asking for the 150 per cent buffer. What is important is the interbank funded forex forwards is secured. You are buying a 90-day forex from the CBN, and you are providing naira cover for it.

    “Nobody is sure what will happen to the naira in 90 days. If you are sure that in 90 days, the naira will be available at the right price, there would not be issue of asking for buffer. Even at the time you need to honour your obligation, dollar may not be available at the official rate at N305 to dollar. You may need to service your obligation at the parallel market,” he said.

    Ezun said banks have learnt their lessons in a very bad way.

    He went on: “Today, we are talking about rising bad loans many of them from the oil and gas sector. That is why at the end of the day, they want to hedge themselves against several risks.

    “The banks need to think ahead. The bad loans are dragging down banks’ profitability and must be stopped. The only way is to provide a buffer, to ensure that the customer is committed to that transaction. That way, he cannot walk away from it.

     

    Security for loans

    “The banks have learnt to pass the risks to the customer, rather than to themselves, so that there will be no need to create loans that the customers will walk away from. The customer will tell you they did not request for the loans, and are not obliged to pay. The 150 per cent started around last year when the naira outlook became uncertain.”

    Ezun said that if after the transaction, the extra 50 per cent was not used, the customer should be refunded.

    He said: “The transactions are open and transparent. There will be a contract letter that the customer will sign, which empowers the bank to act. It follows a willing buyer and willing seller model. The terms are open. There is no ambiguity from day one.

    “The banks would have told the customer that getting the dollar was not automatic, it would depend on the availability of dollar from the CBN. By funding the accounts shows seriousness on the part of the customer because many customers will open LCs in different banks and ask banks to bid on their behalf. But they have to fund the transactions upfront.

    “I am not sure any customer has the luxury and cash liquidity to play around several banks. So, dollar availability is based on supply from the CBN. Even the CBN will tell you that dollar supply is not sure. So, there is no need to make a commitment to the customer that supply is sure.

    “The 150 per cent cover is happening because there is low dollar supply. Even before now, banks used to run after customers to come and open LCs. But today, customers are begging banks to open LCs for them. In those days, when forex was everywhere, banks will market LC customers.”

    Explaining further, he said that banks will prefer to do LCs for customers that funded their accounts with their own cash, than for those borrowing from the banks to fund such LCs.

    “No bank today wants to grow its bad loans positions, because bad loans are weighing down on profitability. Shareholders want returns on their investments and the demand for 150 per cent cover will continue until when forex supply increases, and then no bank will have the gut to ask a customer to provide 150 per cent cover,” he said.

    Managing Director, Afrinvest West Africa Plc, Ike Chioke, said that the CBN’s new forex directives to banks, to provide Personal Travel Allowances (PTA) and Business Travel Allowances (BTA) within 24 hours and medical and school fees within 48 hours to meet demand, has also eased some of the pressures in the parallel market with exchange rate appreciating 14.3 per cent since announcement.

    Chioke said in an emailed report: “Whilst we believe the successful implementation of the new forex directive has eased pressure in the parallel market, flexibility in pricing and allocation of forex at the interbank market remains a sine qua non to restore confidence in the system and reinstall a market framework that would lead to a gradual normalisation of rates and also attract the much needed foreign capital into the economy.”

    The CBN has consistently preached transparency in forex transactions handling. The apex bank renewed its commitment to continuously and to vigorously pursue a transparent, liquid and efficient forex market. It, therefore, foreclosed tolerating unscrupulous actions and that it would wield the big stick against erring offenders, be they banks, or their employees.

  • Customers without BVN shouldn’t be banked, says NIBSS

    Customers without BVN shouldn’t be banked, says NIBSS

    The Managing Director, Nigeria Interbank Settlement System (NIBSS) Ade Shonubi, yesterday said customers that are yet to secure their Bank Verification Numbers (BVNs) should not be allowed to conduct banking transactions.

    Speaking yesterday at the launch of ficannews.com in Lagos, the NIBSS chief said those without BVNs should have no business with banks. He said there are many people with accounts but are afraid to go and identify themselves, which indicates that such customers may not be real.

    BVN involves capturing of customers’ biometric data such as  fingerprint, signature among others which is coordinated by the CBN and banks in collaboration with NIBSS.

    “After more than one year, and you have not operated your account because of BVN, and you are still comfortable, it is either you do not need that account or you are not real. It also indicates that there must be something wrong with such customer,” Shonubi said.

    The BVN project is also undertaken in collaboration with the Bankers Committee and remains a strategy of ensuring effectiveness of Know Your Customer (KYC) principles. Each bank customer is given a unique identity across the banking industry, including bank customers in Diaspora.

    He reiterated the rising significance of digital or online media in financial news reporting, saying it is where the future lies. He said the group has responded to the new trend in news reporting, and that he expects the website to provide timely, comprehensive and financial intelligence report on businesses and economy.

    Shonubi, who unveiled the website, said it was also expected to be the focal point of financial news publication locally and internationally. He said the new generation of readers rely so much on online publications, and will find the platform a reliable ally in meeting their daily news needs.

    “Any organisation that refuses to go online will die like dinosaur. The online is the future of journalism and I am glad that FICAN understands that fact. Building the website is key but keeping it running is equally important. We will keep the website running for the next one year. It is important that the website sustains its attractiveness and educative qualities to its audience,” Shonubi said.

    Also speaking on mobile money, the NIBSS chief said  mobile money have not achieved what the CBN set them up to achieve.

    “They were set up to encourage financial inclusion, but they are giving excuses but we believe that in the next few years, more people will embrace mobile banking,” he added.

    President and Chief Executive Officer, VAS2Nets, a technology firm that built the website, Ayo Stuffman, said it was developed based on international best practices and will meet the daily and hourly news needs of the public.

    He said the company was happy to celebrate with FICAN for the milestone which he believes would be sustained.

  • Oil rises as customers brace for output cuts

    Oil rises as customers brace for output cuts

    Oil prices rose for the first time in three days yesterday, following news of Saudi supply cuts to Asia, but persistent doubt over output reductions and signs of rising shipments from other producers kept gains in check.

    Brent crude futures were up 41 cents at $54.05 a barrel while U.S. West Texas Intermediate crude futures were up 39 cents at $51.21 a barrel.

    Brent has surrendered nearly 40 per cent of the gains made between late November and early January. Analysts, however, said the slide was unlikely to become more aggressive, given the likelihood of Saudi Arabia and its Gulf neighbors at least sticking to their pledge to cut output.

    “Few envision that Brent crude at sub-$50 a barrel is a viable price (in the first half of 2017) amid Organisation of Petroleum Exporting Countries (OPEC) production cuts tightening up the market,” SEB commodities strategist Bjarne Schieldrop said.

    Whether “last night’s low of $53.58/barrel turns out to be the low point remains to be seen. However, we do think that buying in the territory between the current price of $53.88/b and down to $50/b is probably as good as it gets for buyers in H1.”

    Saudi Arabia, the world’s top oil exporter, has told some of its Asian customers that it will reduce their crude supplies slightly in February.

    But there is still plenty of oil to fill the gaps left by the OPEC. North American drilling is on the rise, while European and Chinese traders are shipping a record 22 million barrels of crude from the North Sea and Azerbaijan to Asia this month.

  • Police stops lynching of Bank MD by customers

    The timely intervention of the police in Enugu prevented the lynching of Mr Kingsley Ubenyi, the Managing Director of Kesley Mega Micro-Finance Bank, by the bank’s aggrieved customers on Friday.

    The spokesman of the Police Command in Enugu, Mr Ebere Amaraizu, told the News Agency of Nigeria (NAN) that the rescue of the bank boss came as a result of prompt intervention of a police patrol team after a security tip-off by some members of the public.

    Amaraizu said the incident happened at about 5 p.m. on Wednesday at the De-Dome Event Centre in New Haven, Enugu.

    He said reports reaching the police indicated that hundreds of aggrieved customers of the bank were seen striking the managing director, who was forced to sit in his vehicle, which was later damaged by the irate crowd.

    “The aggrieved customers maintained that they are customers of the micro-finance bank and that despite repeated efforts to withdraw their money in their savings accounts with the bank, no light was seen at the end of the tunnel.

    “Not long after, a meeting between the customers and the managing director was convened at De Dome event centre, New Haven, Enugu, where the bank boss tried to explain the difficulties faced by his bank over the payment of customers’ money.

    “This (the explanation) did not go down well with the aggrieved customers, who got violent and descended heavily on him before the intervention of the police operatives,’’ he said.

    Amaraizu, however, said the aggrieved customers were advised to be law-abiding and to seek redress by taking the lawful step to access their monies.

    “The managing director is currently receiving treatment at a nearby hospital,’’ he said at the time of writing this report. (NAN)

  • Ecobank sensitises customers about MasterPass QR

    Ecobank sensitises customers about MasterPass QR

    Ecobank Nigeria has embarked on sensitisation exercise of mass and conventional markets of its innovative global digital payment system, MasterPass QR, launched in Lagos. The system allows people to pay for services using mobile phones. It also enables micro, small and medium enterprises (MSMEs) to receive digital payments from millions of their customers.

    Its Head, Consumer Distribution, Tunde Kuponiyi, said the sensitisation exercise which is on-going in different parts of the country, is to create awareness amongst members of the public on the benefits inherent in the global digital payment platform, stressing that, the technology makes electronic payments safe, simple and smart.

    According to him, the new digital platform is also in line with Central Bank of Nigeria’s (CBN’s) cashless policy and financial inclusion goals, adding that it will attract the unbanked to the financial landscape.

    “I am impressed with the level of acceptance of this digital payment system since it was launched in October.  Some merchants in Lagos have already started using it. More merchants across the country are expected to sign up. The enthusiasm displayed by members of the public since we commenced this sensitisation exercise shows that this product will bring more people to the banking system and also revolutionise the nation’s payment system within the shortest possible time,” he said.

    Kuponiyi further explained that customers will also be able to pay for goods and services using the system thereby reducing the need to carry cash or bank cards. He noted that the bank will use its network to give customers access to  choices with a larger range of products and services than any other bank across Africa.

  • Rough deal for kerosene customers

    Residents have been having quite an ordeal buying kerosene in the Federal Capital Territory (FCT), our investigations can reveal.

    The Nation’s investigation at the Nigerian National Petroleum Corporation (NNPC) mega filling station on Olusegun Obasanjo Way Abuja revealed that the buyers who are mostly women come to queue up at 9am.

    On the queue were about 15 women each with about five yellow 25-liter jerry cans arranged in a not very orderly but eye-catching manner following the ingenuity with which they were tied with ropes.

    The queue endures till 10am when the station officials come to open up for business.

    The customers said that 25 litres of kerosene is sold for N4,600 while the black marketers who hang around the station sell at the rate of N5,500  and above.

    They added that the retailers sell a litre for N200 and above.

    Our correspondent learnt that in some days it is a different story altogether as women become stranded when the station refuses to sell.

    Some of the women, who told The Nation their previous experiences at the station, recalled that there were days that it was closed to customers in order to create artificial scarcity, provide room for price hikes and encourage black marketers to make brisk business.