Tag: e-payment

  • E-payment promotes efficiency in resource allocation, says CBN

    Channeling of payment through the e-payment leads to efficiency in allocation of resources, especially in an emerging market like Nigeria, Central Bank of Nigeria (CBN) Deputy Governor, Operations, Adebayo Adelabu has said.

    Speaking at the Electronic Payments Incentive Scheme Efficiency Awards held in Lagos, he said e-payment leads to increased consumption,  more production and employment.

    “We have seen the growth in volume and value, but I believe we are still scratching the surface, as the potential growth in the payment ecosystem is heaps.

    ‘’Furthermore, the payments system has been a harbinger of hope for the economy as operators in the payments system have been attracting foreign direct investment notwithstanding the challenges. Also, you have made the country proud and our payment system a bench mark in our sub-region, through your innovations, hard work and collaboration,” he said.

    Adelabu lauded the successful turnout of the Bank Verification Number project and implore all stakeholders to ensure that we maintain the integrity of the platform to derive the maximum benefit.

    “Let me thank you most importantly on the collaborative spirit, work done on integrating the Fintech Start-ups, as I regularly receive briefings on how you continuously collaborate with the Central Bank of Nigeria to ensure that the country gets it right. We will continue to count on you in the years ahead as we partner to greater heights in delivering exceptional electronic payments services that will further extend beyond the  borders and spread more vigorously across whole of Africa,” he said.

    He said banks have continued to make life easier for Nigerians, with electronic payments innovations and extending the reach of financial services to reduce cash intensity in our economy.

    “Let me thank Nigeria Interbank Settlement Systems (NIBSS) Plc and members of the Electronic Payments Incentive Scheme Committee for creating this relaxed atmosphere in which we play down the intense competition and nerve-racking daily efforts to ensure availability and efficiency of electronic payments system at all times: twenty-four hours a day, seven days a week. It is my hope that the systems will behave for the few hours we are here so we can fully let down our guards and relish this moment of celebration of our efforts in 2017,” he said.

    He said stakeholders project deserved to be comendation for braving infrastructural limitations, increasing and worrying cyber security challenges, needs for sensitisation of Nigerians to accept electronic payments and regulatory requirements. ‘’You have been unrelenting and because of your activities, Nigeria continues to be celebrated as a trail blazer on the continent in electronic payments services.

  • CoralPay, Alipay boost e-payment

    Coralpay is partnering Alipay, the world’s largest online and offline payment platform, to ease transactions on e-channels in Africa.

    The partnership further expands Alipay footprints in Africa and opens the door for its more than 600 million active users in China to make purchases in the continent using the CoralPay platform.

    By the agreement, millions of Alipay users could conduct seamless transactions in Africa at CoralPay affiliated merchant locations, beginning with the market.

    Speaking at the agreement signing ceremony in Hong Kong, Coralpay Chief Executive Officer Chioma Nkechika, assured Alipay users of his company’s ability and capacity to deliver on the African franchise, leveraging on their business network and partnership.

    He assured that CoralPay was well-placed to deliver seamless transactions and thereby help to achieve the expansion required especially as its technical partners is already partnering with Alipay to process transactions in Asia.

    Head, International Acquiring, Alipay, Oliver Tang, said the deal had opened a new frontier for Alipay customers to transact with their Alipay wallets while travelling across Nigeria and Africa.

    Alipay, regarded by many as Asia’s PayPal, is supported in 24 countries and regions and works with over 250 overseas financial institutions and payment solution providers to enable cross-border payments for Chinese travelling overseas and overseas customers who purchase products from Chinese e-commerce sites.

    In signing this agreement, CoralPay has broken new grounds as this is the first such contract and partnership in Africa and plans to work with African banks to enable seamless e-payments for which Alipay is renowned.

    The partnership is coming at a time when Africa has emerged as a preferred destination for Asian investments with continent enjoying high influx of tourists and business travellers.

    CoralPay has sealed partnership deals with leading banks and Payment Terminal Service Provider (PTSPs) as well as aggregators to serve their customers. With the partnership, customers can easily make payments for visa applications, pay for air tickets and other transportation services as well as used for payment at services at hotels, restaurants and supermarkets.

    The partnership, therefore, offers Alipay users access to a proven e-payment solution powered by CoralPay without the need to open a bank account when they take up residency in Africa or whether they are visiting.

  • Mutilated naira notes: e-payment channels as panacea

    Mutilated naira notes: e-payment channels as panacea

    Economic managers are worried over the prevalence of mutilated naira notes The Central Bank of Nigeria (CBN) is urging currency handlers not only to keep the naira notes in circulation sparkling by adopting global best practices, but also embrace alternative payment channels as being promoted under the cash-less policy initiative. COLLINS NWEZE writes that the use of alternative banking channels like Point of Sale (PoS), Automated Teller Machines (ATMs), web payments and other electronic banking channels will help cut the N2.15 trillion cash in circulation and promote better cash handling by consumers. 

    There are rules set by the Central Bank of Nigeria (CBN) to guide the printing, circulation and storage of the local currency – the naira.

    After the notes and coins have been printed/minted by the Nigerian Security Printing and Minting (NSPM) Plc and other overseas printing/minting companies, the apex banks takes charge as the sole issuing authority to other commercial banks.

    The currency-in-circulation rose to N2.15 trillion in the fourth quarter of last year. The figure was 21.1 per cent when compared to the figure in the third quarter of 2017. The development, the CBN’s economic report said, reflected the growth in currency outside banks.

    But, as the naira notes in circulation continue to rise, so is the damage done to them by those that transact with them. It is a regular sight to see people spraying mint notes at parties, writing on the notes, soling the notes, exposing them to liquids, and even squeezing them into inappropriate parts of their clothes.

    The CBN has never shied away from warning against abusing the naira notes. It says that anyone caught in the act would be prosecuted and if convicted the person risked six months in jail, or a fine of N50, 000.

    According to the bank, the abuse of the naira is contrary to its policy, adding that offenders would henceforth be arrested and prosecuted.

    The apex bank describes as unacceptable a situation in which Nigerians accord more respect to the United States (U.S). dollar above the naira, saying Nigerians ought to appreciate and value the local currency because it serves as a symbol of national identity.

    The regulator warns: “The naira has suffered abuse from majority of Nigerians. Today, we find some people spraying the naira at occasions, soiling it, writing on it, squeezing it while some are hawking it.

    “The CBN spent a lot of money in the printing of these naira notes. We urge Nigerians to respect the naira and value it. Anyone caught abusing the naira will risk a jail term of six months or pay a fine of N50, 000.”

    Besides, at the currency printing works of the NSPM Plc, quality is meticulously controlled throughout every process of currency production.

    This guarantees that every note issued meets the required standard. The CBN maintains an office called Mint Inspectorate in the premises of the NSPM Plc to maintain security and quality of the notes and coins.

    As a rule, the CBN issues currency to Deposit Money Banks (DMBs) through its branches and withdraws from circulation through the same channel. The notes deposited in the CBN by the commercial banks are processed and sorted to fit and unfit notes in line with the clean note policy. The clean notes are re-issued while the dirty notes are destroyed.

    As seamless as the processes look, many Nigerians have been speaking on why the notes are not properly handled based on the rules set by the apex bank.

    A former President of the Chartered Institute of Bankers of Nigeria (CIBN), Mazi Okechukwu Unegbu, said technology and electronic payment remain the greatest steps to address the prevalence of old notes in the economy.

    He regretted that many Nigerians are still not conversant with e-payment, hence the need to adopt standard best practices in handling the notes.

    Unegbu said the financial inclusion gap in the country meant that more cash are still being kept at home, thus increasing the chances that such cash will be badly handled.

    He said banking penetration has continued to rise in urban towns, while the rural areas are left totally and the majority of the inhabitants adding to the unbanked population.

    “There has been greater focus on getting financial services to urban dwellers forgetting that rural dwellers are the ones that handle bank notes most and they need to be properly educated on the gains of keeping the notes clean”, Unegbu said.

    He suggested that the Microfinance Banks (MfBs) should be encouraged and supported because they remain the closest financial services to the grassroots.

    “We have to revive the MfBs because the banking technologies cannot help much in the villages. Even in the towns, when Automated Teller Machines (ATMs) dispense old and dirty notes. This has to be addressed if we must achieve better naira notes,” he said.

    He urged the CBN to put expiry dates on the notes, and continue to motivate banks to return old and dirty notes to the apex bank for new ones to be issued.

    Unegbu said: “I want to suggest to the banks to ensure that old and dirty notes that come to them do not return to circulation. And the people have to also develop a better culture in handling bank notes. They must learn to put naira notes in wallets and envelops when presenting them as gifts at parties or other ceremonies.

    “All of us are guilty. We need to discipline ourselves in handling the naira notes. We have to see the naira notes as very important and handle them properly. Those in the rural areas are disciplined and can even follow instructions on handling the naira if they are well educated through radio jingles and television”.

    He also disclosed that new notes are not regularly printed, or properly circulated, as they are given only to the high-net worth individuals, hence, by the time the notes get to the villagers, they are already defaced.

    He identified the costs of absorbing old notes and the fear of losing float for the waiting period to get new notes as reasons the banks are unwilling returning to the CBN.

    “I urge the CBN to do more to ensure that new notes get to the grassroots by empowering MfBs and also supplying them with new notes. They also need to educate the people on how to handle he notes,” he said.

    Richard Obire, a one-time Executive Director of Keystone Bank, blamed the rise in the rate of mutilated notes in circulation on the people’s social behavior as most of business transactions are still cash-based and through the informal market.

    He said many of the cash in circulation are not properly kept, hence the depreciation in their lifespan.

    Obire said: “Even when you put new notes in circulation, the behavioural patterns of Nigerians ensure that the notes have very short life span.

    Here, education is going to play major role in getting the people change such bad behaviors towards the naira. The radio and television messages must come in local languages to make room for better understanding of the sent and received messages.”

    He admitted the high cost of sorting, storing and moving old notes. Hence, all hands must be on deck to ensure that the notes handlers keep them in good conditions.

    Obire urged the CBN to give commercial banks targets based on their balance sheet sizes on the volume and value of notes to be returned every quarter and also monitor compliance while defaulters are sanctioned.

    Besides, he recommended the strengthening of the operators of mobile money to ensure more acceptance of their services as that would improve the quality of notes in circulation.

    He said there should be more investments in the mobile money business, as seen in Kenya where M-Pesa has turned around the fortunes of the grassroots economy.

     

    CBN’s position

    On its part, the CBN assured that it would work aggressively towards increasing financial inclusion rate to 80 per cent, by cutting down on the number of people excluded from the financial system to 20 per cent in 2020.

    The CBN Governor, Godwin Emefiele, who described the target as ambitious, disclosed that the bank had identified key strategies to cutting down the financial exclusion rate to 20 per cent by in the next two years.

    Specifically, he said that the bank would work with the Nigerian Communications Commission (NCC) on how best to take advantage of mobile communication to reach those that were financially excluded.

    The CBN chief said the country has moved from 46.3 per cent exclusion rate in 2010, to 41.6 per cent in 2016.

    According to him, specific areas of focus identified which would be pursued aggressively include “prioritising intervention and creating awareness to ensure patronage, incorporating non-interest financial services into CBN intervention programmes.”

    Others are “mobilising banks that offer such products for greater outreach and impact; massive rolling out of agents networks and creating awareness to increase adoption, and adoption of digital financial services as simple, flexible and easy alternative channels for reaching remote areas and rural hinterlands.”

    Emefiele added that the National Financial Inclusion Strategy was being reviewed for greater effectiveness and impact, adding that stakeholders would be sufficiently mobilised to participate.

     

    Road to financial inclusion

    Enhancing  Financial  Innovation  and  Access  (EFInA),  a leading financial sector development organisation working  to  improve  financial  inclusion in Nigeria  held  a  stakeholders’ workshop in Lagos. The workshop tagged: “The  role  of  government in driving financial inclusion in Nigeria” was  one of  many  similar  events  organised  by  EFInA to bring stakeholders to the table and promote discussions centered on driving policies to improve financial inclusion in the country.

    At the workshop, the EFInA board chair, Ms.  Modupe  Ladipo provided participants with  insights  into the recurring challenges and barriers to  inclusion.

    She  stated that  income  levels  remained  low while observing that the Northern part of the country remained particularly  disadvantaged  in  terms  of  access  to  financial  products  and  services.

    The  workshop  attracted  high  level  participation  including  the  United Nations  (UN) Secretary- General’s  Special  Advocate  for  Inclusive  Finance, Her Majesty Queen Máxima of The Netherlands,  applauded Nigeria  for  revising  the  National  Financial Inclusion  Strategy  after  five  years  of  implementation.

    She urged stakeholders  to  recognise  the  importance  of  leveraging  technology  and  expanding  mobile  money  to address the financial inclusion gap.

     

    E-payment

    The use of electronic payment systems offer a lot of benefits to its users but despite these, the Nigeria economy is still larged cash-based as many people prefer to carryout daily transactions with cash despite the implementation of the cash-less policy.

    Cashless policy is a policy established in 2012 by the CBN to curb excesses in the handling of cash.

    The policy was initiated not to eliminate the use of cash but to reduce the volume of cash in circulation.

    CBN Deputy Governor (Operations) Adebayo Adekola has said e-payment has continued to boost commerce through the use of ATMs, web payments, Point of Sale (PoS) Machines and other alternative payment channels.

    He said the e-payment should be supported in the interest of the economy.

    Adekola said the country was emerging from an era of magnetic stripe challenges which was effectively truncated with the migration to Personal Identification Number (PIN) and chip technology for card issuance.

    This, he said, has ensured a reduction in ATM fraud to zero with the aid of this technology.

    He said: “Since this feat, the industry has consistently been inundated with other types of fraud, from card not present fraud, to insider abuses and phishing scams. In all these, the forum has responded not only proactively but also effectively in fashioning strategies to combat these threats to our payments system.”

  • CBN: NeFF boosts e-payment, banking security

    The Nigeria payment system and banking security have improved since the Nigeria Electronic Fraud Forum (NeFF) creation six years ago, Central Bank of Nigeria (CBN) Deputy Governor, Operations, Adebayo Adekola, has said.

    Speaking at NeFF’s end of year party held in Lagos he said  NeFF’s creation, the country was emerging from an era of magnetic stripe challenges which was effectively truncated with the migration to Personal Identification Number (PIN) and chip technology for card issuance.

    This, he said, ensured that we reduced Automated Teller Machines (ATM) fraud to zero with the aid of this technology.

    “Since this feat, the industry has consistently been inundated with other types of fraud, from card not present fraud, to insider abuses and phishing scams. In all these, the forum has responded not only proactively but also effectively in fashioning strategies to combat these threats to our payments system,” he said.

    The NeFF Chairman ‘Dipo Fatokun has said that 2018 will be a tough year for electronic payment fraudsters as the forum will take steps that would take steps that would nip their activities in the bud.

    Fatokun, who is the Central Bank of Nigeria (CBN) Deputy Governor, Payment System Department, said the forum had in the last six years of its operation, embarked on several industry defining initiatives backed by three major circulars that have emanated from previous deliberations of the forum.

    According to him, such initiatives include implementing a two-factor authentication for internal banking processes, instituting regulation for card present fraud in a non-EMV environment, and creation of fraud desks for effective e-fraud control.

    “In order to raise the bar of our collaboration effort, the NeFF also led the industry on a scheduled visit to the Nigerian Computer Emergency Response Team (ngCERT) facility coordinated by the Office of the National Security Adviser to the President, where the Industry was enjoined to utilize the facility in bolstering its fraud prevention efforts in a more proactive, effective and efficient way,” he said.

    He said the NeFF efforts in 2018 will be aimed at further securing banking channels, raising awareness on fraud mitigants to the entire ecosystem and deepening our collaboration and partnership with both law-enforcement and telecommunication stakeholders within and outside Nigeria.

    “We have thus far restricted the activities of electronic fraudsters in Nigeria, cutting back on losses suffered for a third straight year. In the coming year, we will ensure that not only fewer losses occur but the inclination to attempt will also wane,” he added.

     

  • Banking with tears … Tales from e-payment customers

    Banking with tears … Tales from e-payment customers

    Bank customers are embracing e-payment channels, given their speed and cost-saving benefits. But the gains of digital banking are turning into pains and outright loss of funds for many. The rising cases of e-fraud, insider abuses and poor quality of service are frustrating those using alternative banking channels, such as Point of Sale (PoS), Automated Teller Machines (ATM) cards and  mobile banking Apps. COLLINS NWEZE captures the experiences of some customers. 

    Despite getting more interesting by the day, banking has its pains and shortcomings. Think of cell phone-based banking which is getting transactions done within seconds and bringing millions of the unbanked people into the mainstream financial system.

    Transactions in the banking halls had dropped by 25 per cent in the last one year, as more customers embrace e-payment. But, mobile banking and many e-payment channels have brought pains and tears to bank customers.

    One of such customers is Mrs. Idongesit Umoh, who operates a company account with Diamond Bank Plc. She lost N2.1 million within 30 minutes to fraudsters.

    Mrs. Umoh, an entrepreneur and Managing Director of Idong Harrie Limited, is currently at war with her lender, Diamond Bank Plc. She is seeking a full refund of the money to save her footwear business from collapse.

    Although the bank has unmasked the identities of the fraudsters through their Bank Verification Numbers (BVNs), recovering the fraud proceeds has been stalled since June 7, when the incident occurred.

    Mrs. Umoh said of his ordeal: “I run a micro small business called Idong Harrie Limited. We manufacture and retail handmade footwear and accessories using genuine leather and African fabrics for men, women and children. A few months ago, I got shortlisted by the Mandela Washington Fellowship as one of the 101 outstanding young leaders in Nigeria to undergo six-week training in the United States (U.S.). I decided to go to my bank – Diamond Bank Plc – to request for Personal Travel Allowance (PTA) for the trip.”

    The customer said she wanted to request for $400 PTA but a bank official suggested she request for $3,000, which she did to enable her make some purchases for her factory while in the U.S.

    On the fateful day, Mrs. transferred N1.5 million to her account with the Diamond Bank to enable her secure the PTA. She was told that her password was invalid while trying to log in to her Diamond Bank Mobile App. The failure of the second attempt prompted her to contact the bank official who advised her to re-activate her Mobile App.

    It was in that process that her password was requested, and when she supplied it, the password was for the second time declared invalid. At that point, the customer was further advised by phone by a bank staff to visit the bank’s branch.

    Unfortunately, less than five minutes after the call, she got a text message. Umoh narrated: “When I checked, it was a Diamond Bank message showing a N100, 000 transaction. I assumed it was a payment from a customer, which I was expecting. I then instructed my workers to start work on the customer’s order in the assumption that she had paid. A few seconds later, more texts came in and I saw they were still from Diamond Bank.

    “I noticed that the texts were debit alerts and the names coming with them were strange. I said to myself that if Diamond Bank wanted to debit the money for the PTA, they won’t do so in tranches.

    It immediately occurred to me that my account had been hacked, and I called the customer service, while simultaneously rushing to the bank.”

    Continuing, she said: “I got through to customer care and instructed them to block my account. I was in the banking hall when more debit alerts kept coming in, and all attempt to get the customer service officer to block my account and stop further debits failed.

    “My account was cleared of N2.1 million within 30 minutes. Since June, I have been going back and forth with the bank over this issue. In July, they refunded N668, 000 and closed the case. I was shocked at how unconcerned they were about my situation,” she stated.

    Mrs. Umoh said the bank has refused to take responsibility for the fraud, prompting her to seek legal redress. She claimed not to be an Automated Teller Machine (ATM) card user and that her cheque book was locked up safe and her token secured as at the time of the incidence.

    She said: “I didn’t click on any suspicious link like the bank has claimed. I always go to the bank or call customer care if I had any issue with my banking transactions. No one knew of the transaction I was making in relation to the PTA procurement except the bank officials handling the transaction. How can I put money in a bank and the next day it is gone,” she lamented to The Nation.

     

    Independent findings

     When contacted, Diamond Bank Plc said it will not comment on a matter that is already in court. But independent investigations from an insider in the bank who pleaded for anonymity, confirmed Mrs. Umoh operates an account with the Onikan branch of the bank.

    The source also confirmed that the customer had in June, tried to log on Mobile App but her password was declined. The sources also confirmed that Mrs. Umoh called the bank’s Contact Centre and was advised to visit the branch for password reset, but only visited the next day.

    “Umoh said she noticed a message on her phone but did not bother to check as she was busy, but got worried when alerts kept dropping on her phone. She then tried calling the Contact Centre on her way to the Ogunlana Branch, Surulere, Lagos. And the alert kept coming even while she was on her way to the branch. When she got to the branch, she lodged her complaint but unfortunately all funds had been fraudulently moved before the staff could block the accounts,” the source said.

    Further investigations showed that the customer was later called by the bank on June 8 to confirm what happened. The lender promised to investigate and recover the funds.

    The source narrated: “The complaint was investigated on June 8, 2017 and concluded on July 10, 2017 but the recommendations were only sent to the branch July 17, 2017 for implementation. The customer was advised the next day.

    “The bank found out that the customer compromised her login details –Personal Identification Number (PIN) during a device change. However, during customer’s visit to the branch, she confirmed that she received registration codes on her mobile phone. The customer was advised via a letter dated July 18, 2017 of the outcome of the investigation and also that the bank was able to secure funds moved to other accounts in the bank over N600, 000 and this was to be credited to the customer’s account.

    “The bank also informed the customer by writing that some other monies were being traced at other banks while the investigation continues. This letter was received and acknowledged by her relative as she was out of the country and sent to her via email as requested seeing she was out of town at that time”.

    The source went on: “the bank had a meeting with the customer in the third week of August during which she insisted that she did not compromise her login details alleging that the insider, who had advised her to buy $3,000 PTA, could have connived with fraudsters to defraud her.”

    On the step taken after the latest claim on PTA purchase, the source said: “We carried out a second level investigation on this and confirmed that the teller or the bank is not liable. The customer was verbally informed of the second investigation outcome and she threatened to use other means to recover the funds, insisting that the bank was to refund her entire money.

    “The bank called the customer first week in September, to inform her that efforts were still being made to get the funds transferred from other banks that they were able to hold. She requested for the details of the beneficiaries. The beneficiaries’ names and amounts transferred were given to her.

    “The bank called the customer again between the last week in August and the second week in September, 2017 to provide updates on the recovered funds and she said that the bank should be able to track down the other beneficiaries at-large using their BVNs as they are not ‘ghosts’.

    “She was assured that the matter was not over and the bank would continue to trace and work with the authorities to recover what they could. She gave the bank an ultimatum that she would go ahead with legal action on the bank if her funds were not returned completely by mid-October. The matter is now in court. She served the bank legal papers on the 14th of September, 2017 and as such, the bank could not make an official statement at this time as it would be sub judice,” the source disclosed.

    Another Lagos-based bank customer, Sanya Oni, who was debited N10, 000 twice for a single transaction by FirstBank took his complaints to the Consumer Protection Department of the Central Bank of Nigeria (CBN) after the Tier-1 lender failed to resolve the matter.

    A copy of a letter to the CBN unit, which was received by Mohammed Maryam Ndume, was sighted by The Nation. FirstBank was also copied in the mail. The customer wrote: “After series of representations to operatives of the First Bank of Nigeria to no effect, I am constrained to formally report to the apex monetary authority on my travails with FirstBank in the course of a routine PoS (Point of Sale) transaction.

    “On Tuesday, October 10, 2017, I attempted to reload my electricity pre-paid meter (Ikeja Electricity Distribution Company) via my ATM card in the sum of N10, 000.  I could not get through as the payment machine returned ‘transaction declined’ message. Nonetheless, I got a Short Message Service (SMS) alert on my FirstBank account showing my account had been debited. The transaction finally sailed through on a second trial the next day. Unfortunately, every effort made to get the bank to reverse the value of the abortive transaction done the day earlier has met with frustrations.”

    According to Oni, the bank gave him conflicting information on time of resolution, and has failed to reverse the transaction till date.

    Responding, the customer Complaints Unit, FirstBank, in an emailed report, acknowledged receipt of the complaint, which has been ‘lodged through the appropriate channels against the acquirer’.

    It said: “Enquires show that the disputed transaction was successfully processed from FirstBank to the distribution company and further investigation based on your insistence, a further inquiry was made and was declined by the distribution company with the attached receipt as proof. Seeing that you carried out the same transaction on October 12, 2017, we will investigate this with the acquirer and provide feedback within 10 working days’.

    Unfortunately, the complaint is yet to be resolved over one month after the transaction was done.

    Michael Azuka, an Abuja-based businessman lost N200, 000 in one day to fraudsters. The incidence occurred in mid-February after he activated his internet banking platform, obtained a token, chose a password. Until the disaster struck, all his transactions, including bills payment, cash transfers, and balance enquiries, among others, were done via mobile banking.

    “I kept receiving text messages of multiple debits from my bank. The first was N50, 000 followed by another N100, 000 and finally N50, 000 alerts. These happened within two hours and all the calls to my bank to stop the fraudsters were not answered,” he explained.

     

    •To be continued

  • Lagos to host confab on e-payment system

    To boost shopping and other electronic payment system in the country, a summit on Point of Sales (PoS) terminal transactions, speakers will converge in Lagos  September 29, 2017.

    The programme which is an intervention to address the gaps noticeable in the expectations of stakeholders and the reality in the PoS business sector of the payments system has been put together by one of the Central Bank of Nigeria (CBN) licensed Payment Terminal Service Provider (PTSP), Global Accelerex Limited.

    The Managing Director, Global Accelerex, Mr. Tunde Ogungbade, said the motivation behind the summit is the need for stakeholders to jointly address issues mitigating the achievement of optimum performance and results in the PoS business in the country.  Going down memory lane, he said effective and full-scale introduction of PoS terminal as a recognised channel of transaction occurred with the introduction of the cashless policy by the CBN in 2012 and that prior to this time, transactions via the PoS occurred in trickles. The introduction of the cashless policy gave rise to a lot of interest in the PoS business with resultant investment by various stakeholders – banks, terminal suppliers,PTSPs, Payment Terminal Application Developers (PTADs), payment card manufacturers etc. However, few years down the line, a review of the performance of the PoS sector revealed a very wide margin between stakeholder expectations and realities in terms of performance, adoption and of course Return on Investment (RoI) in spite of the potentials and the opportunities available in the industry- PoS penetration is still low as there is need for more devices with innovative retail offerings.

    He said summit would be held on a quarterly basis as an intervention designed as a platform to address the noticeable gaps in the PoS business in Nigeria as well as to promote the adoption and usage of innovative PoS solutions in order to achieve the objectives of attaining sustainable growth in the sector.

    Notable leaders of thought and industry experts invited as resource persons at the summit include – Dr Doyin Salami from Lagos Business School, Mr Musa Jimoh – Deputy Director, Banking & Payments System, CBN, Mr Sarafadeen Fasasi – Chairman, Association of Mobile Money Operators, Mr Prakash Keswani, the Managing Director – Artee Industries Limited (SPAR), the Managing Director, Hard Rock Café and Mr Tunde Ogungbade, Managing Director, Global Accelerex.

    Participants at the summit will include representatives of all major stakeholders – banks, terminal manufacturers, merchants, system aggregators and regulators among others.

  • Remita wins e-Payment Innovation Awards

    Remita wins e-Payment Innovation Awards

    Payment gateway provider, SystemSpecs, was recently named winner of the “Most Innovative e-Payment Company of the Year” at the Top 25 Most Innovative Companies & Institutions Award 2017 organised by BusinessDay Media Limited, the publishers of BusinessDay Newspapers.
    The award is in recognition of Remita’s continued leadership and innovation of the financial technology space through the facilitation of secure and seamless financial transactions. In the last decade, the brand has been fuelling transactions in the financial system and in the last five years has provided the backbone infrastructure for the implementation of the Federal Government’s Treasury Single Account (TSA).
    In a statement, the organisers of the awards said that the BusinessDay Top 25 Most Innovative Companies & Institutions Awards celebrates “the achievements of those who are spurring growth, development, creating new economic opportunities, and inspiring the new generation of innovators in shaping Africa’s future.”
    Receiving the awards, David Okeme, SystemSpecs’ Chief Marketing Officer, said:“SystemSpecs is delighted to receive this award which recognises the pivotal role of Remita in driving the transformation of the payment system in Nigeria and Africa. This could not have been achieved without the visionary leadership of Mr. John Obaro our MD, and the help of all our employees who worked together to ensure that Remita becomes the number one payment processing platform in Nigeria.
    “Coming after the unveiling of the beta version of our Remita App, this recognition, in no small way, reinforces our commitment to transforming how payments are made and received in Nigeria and across the African continent.”

  • Govt urged on incentives to e-payment operators

    The Chief Executive Officer, Unified Payments, Agada Apochi, has advised the Federal Government to give tax incentives to electronic payment operators as a means of increasing government revenues.
    He said many payments today were out of tax net because they were done by cash, saying that the government can actually reduce the tax rate and yet generate more revenue.
    in an interview in Lagos, Apochi, however, said payment system in the country had improved over time, evolving from a manual processing of transactions to a semi use of technology. He, however, noted this evolution had only been at the banking end, urging the government and stakeholders to ensure end user experience.
    He said the evolving eco-system of payment in the country was offering enormous changes in the e-commerce industry enabling customers to pay for goods and services, receive money transfers as well as providing retailers with efficient and ease to integrate tool for accepting online, offline and near field communication (NFC) payments.
    He said innovations in high tech information technology (IT) applications and business models would improve service greatly, provide for efficiency and safety in payment systems, adding that the government needed to do more on infrastructural development.
    According to him, there will be an increased convenience; more service options; reduced risk of cash-related crimes; cheaper access to (out-of-branch) banking services, access to credit and financial inclusion, account could be accessed almost anywhere in the world.
    At the government level, technology speeds up greater financial inclusion; increased economic development and increased tax collections he added.
    He said: “Payment system infrastructure has evolved, there is a lot of improvement, we have seen a lot of innovations in payment system infrastructure, certainly we have more to do but we have seen a lot of improvement.
    “There is a greater level of confidence than we used to have, more channels are being opened to members of the public to use and more businesses are adopting electronic payments.”
    He said electronic payments have brought about positive impact on the economy because there are a number of companies that are into financial technologies, adding that its commercialisation is the next thing that Nigeria has to go into.
    According to him, what happened is that the country had always depended on foreign technologies,adding that there are many Nigerian owned technologies that have been developed and would help in the adoption of electronic payments, he stated.
    Apochi said challenges of electronic payments are due to poor infrastructure arguing thatNFC technology was now being leveraged to overcome the challenge.

  • Mastercard, GTP boost e-payment with solutions

    Mastercard, GTP boost e-payment with solutions

    Mastercard  Global Technology Partners (GTP)  have signed a partnership agreement that will result in the latest prepaid solutions being made available across Africa to government institutions, financial services and corporate sector and consumers.

    The partnership will enable the development and implementation of a wide range of solutions across various markets on the continent. These solutions are aimed at supporting government payments, driving innovation in the travel and tourism sector and driving transparency and efficiency for the financial services and corporate sector.

    “African economies are in support of driving cash out of the financial system, and the introduction of digital payment solutions is in line with their cashless strategies. Businesses on the continent need smart solutions that will provide efficiency, but also offer convenient ways to track and monitor expenditure,” said Daniel Monehin, Division President, sub-Saharan Africa.

    Providing Mastercard prepaid card solutions will strengthen GTP’s existing offering in Africa, and provide consumers greater access to payment systems, international travel, and online shopping.  Prepaid cards also provide employers with an effective payroll solution, introducing a more efficient and transparent way for businesses to monitor expenditure.

    “Mastercard prepaid programs give cardholders greater access to the global marketplace, while advancing government efforts to increase financial literacy and inclusion. These programmes also give businesses and government agencies a payroll solution that drives cash out of the system and provides essential financial tools to control cash flow. This partnership will also enable GTP to offer new payment solutions such as digital wallets and virtual cards to our customers,” said  Chief Executive  Officer at GTP, Rich Bialek.

    Cardholders are assured that regardless of how they use the prepaid solution, their funds will be secured by the Mastercard multi-layered approach to protecting payments. EMV chip and PIN technology is a global payment standard to ensure that funds are protected even if the card is lost or stolen.

    Once funds are loaded to the prepaid card, cardholders can use the card to pay for goods and services in store, online, by phone or to withdraw cash from automated teller machines (ATMs) – anywhere Mastercard is accepted locally or at millions of locations worldwide. The prepaid card ensures flexibility, convenience and security.

  • Unity 1 drives e-payment plans

    Unity 1 drives e-payment plans

    Unity Bank has announced the launch of Unity 1 account, an electronic product that puts customers in charge of their banking experience.

    The product offers greater electronic convenience and interactivity for online account opening and requires minimal documentation.

    With the product, customers are able to open their bank accounts and carry out transactions instantly, from anywhere in the world.

    Unity1 Account is a Tier 1 online account which requires virtual documentation such as name, phone number, passport photograph, address and the customer’s Bank Verification Number (BVN) as a means of authenticating the customer’s identity before commencement of online account opening.

    Unity Bank’s Group Head, e- Business, Benedict  Anyalenkeya, described Unity1 Account as ‘‘banking simplified’’ and “the game changer  in electronic and digital banking which harnesses the potentials of the online space in driving financial inclusion while also addressing personal banking needs of Nigerians from all walks of life”.

    “Unity 1 is accessible online via Unity Bank’s website and other social media platforms. Successfully opened accounts are issued debit cards which become active instantly on mobile and internet banking platforms. Unity 1 also enables holders to enjoy certain degree of discounts at designated merchant locations,” he said.

    “The product allows customers to make a maximum single deposit of N100, 000 per day and a maximum cumulative balance of N400, 000 in the account. Holders will also be able to transact with their mobile phones up to a daily limit of N30,000,” he said.

    “It’s simple to open a Unity 1 account.  Prospective customers only need to click on the ‘open a Unity1 account link’ on the bank’s website to respond to the prompt of whether he or she has a BVN or not. Upon inputting the BVN, an authentication code will be sent to the phone number with which the BVN was registered,” he added.

    As soon as the authentication code is filled in the form and submitted, the customer’s details pop up automatically  and on accepting the terms and conditions and clicking submit, the customer gets an alert on his or her phone or e-mail showing the ‘account number’

    Having taken a shot at becoming a Unity1 account holder, the customer’s journey to transacting on his or her account remains only two final steps:  one, go to any platform such as Quickteller, mobile accounts or ask a third party to pay money into your Unity1 account and two, visit the nearest Unity Bank branch to pick up your Unity1 Verve debit card.