Tag: EKEDC

  • Lagos residents decry alleged arbitrary reclassification, ‘outrageous’ bills by EKEDC

    Lagos residents decry alleged arbitrary reclassification, ‘outrageous’ bills by EKEDC

    Residents of Ebute-Metta (West) in Lagos State, alongside the traditional ruler of the Otumara community, Apapa Road, Ojo-Oniyun and surrounding areas, High Chief Kehinde Kalejaiye, have protested what they described as excessive estimated billing by Excel Distribution Company, formerly Eko Electricity Distribution Company (EKEDC).

    The residents condemned the alleged reclassification of electricity consumers from Band C to Band A without prior notice or consultation, describing the move as arbitrary and unacceptable.

    High Chief Kalejaiye, while expressing dissatisfaction with his recent electricity bill, claimed his monthly charge surged from N300,000 to N1 million, adding that the distribution company has threatened to disconnect his supply if the amount is not paid.

    He further alleged that although the entire community was previously placed on Band C, his premises was moved to Band B on the grounds that it operates a commercial meter, a decision he said lacked transparency and fairness.

    The affected residents called for urgent intervention to address the billing concerns and ensure fair treatment of consumers in the area.

    “The electricity company has failed in the discharge of its responsibility. How can consumers be made to pay exorbitant bill served for electricity not consumed” he said.

    “As a business owner, we know how difficult it is to operate in this country, and this is compounded by the outrageous billing system of Eko Disco. My bill jumped from N300,000 to N1 million without any justification. My meter was reclassified without prior notice,” Kalejaiye said.

    He accused the company of lacking transparency in its billing process and alleged that unmetered consumers were being exploited through arbitrary charges.

    “They are serving bills as they deem fit. Many households and businesses in Ebute-Metta (West) are on Band B, but how do we explain the sudden increase from N300,000 to N1 million?” he queried.

    Kalejaiye called on the Lagos State Governor, Babajide Sanwo-Olu, Tunji Bello who is also a mainlander and relevant regulatory agencies to intervene, urging the distribution company to ensure accountability and provide prepaid meters to consumers to curb what he described as a dangerous billing regime.

    “I am calling on the Lagos State Government, the Lagos State Electricity Regulatory Council (LASERC), the Executive Vice-chairman and Chief Executive Officer of Federal Competition and Consumer Protection Commission, Dr Tunji Bello, Lagos State Consumer Protection Commission and the National Electricity Regulatory Commission (NERC) to intervene and rescue residents of Lagos Mainland Local Government Area from this throat-cutting billing system.

    The renewed hope agenda of President Bola Tinubu is yielding positive dividends and Nigerians are beginning to experience relieve from years of economic hardship. Therefore, no electricity company must be allowed to spoil the good works of the President. 

    “We want strict adherence to the capping order. We want transparency and accountability in billing, whether consumers are metered or not, and regardless of band classification.”

    Another resident of Ibadan Street (West), Ajadi Yusuf, complained of what he described as double billing, which he said had plunged many residents into debt.

    “How can you serve two bills on one meter?” he asked, describing the practice as strange and oppressive.

    Yusuf said repeated applications for prepaid meters had yielded little success, with only a few residents benefiting. He also raised concerns about the alleged forced migration of households from Band C to Band A without explanation.

    “What level of electricity consumption warranted such migration? We want a fair bargain. We want an end to huge monthly bills and a clear explanation for the way we are being treated,” he said.

    He added that residents were frustrated by high bills despite erratic power supply.

    “We are tired of outrageous bills amid epileptic electricity supply. We reject arbitrary billing by EKEDC. We want an end to unlawful extortion. Our complaints have not received any positive response,” Yusuf said.

    Efforts to obtain a response from EKEDC were unsuccessful, as calls to the company’s public relations officer, were not answered at the time of filing this report.

  • EKEDC downgrades customers

    EKEDC downgrades customers

    The Eko Electricity Distribution Company (EKEDC) has announced the reduction of electricity supply to seven feeders in its franchise. In the process, the utility downgraded some customers from Band A to Band E under the service-based tariff system, cutting power supply to as low as four hours daily.

    The announcement came via its verified X (formerly Twitter) account, confirming that seven feeders were downgraded from Band A, which guarantees a minimum of 20 hours of electricity daily, to lower service bands under the Service-Based Tariff (SBT) regime.

    Under the SBT introduced by the Nigerian Electricity Regulatory Commission (NERC) in 2020, customers are classified into five bands based on daily supply hours, ranging from Band A with a guaranteed minimum of 20 hours supply; Band B, minimum of 16 hours; Band C, minimum of 12 hours; Band D, minimum of eight hours and Band E, minimum of four hours. The system is designed to align tariffs with the quality of service delivered by distribution companies.

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    According to EKEDC, affected feeders include Palace Road on Lagos Island and Army Resettlement in Mushin, which were downgraded from Band A to Band E. Other areas, such as Badore (Ajah), Beecham (Agbara), Chevy View (Lekki), New Yaba (Akoka), Old Niger (Ajele District), and NAFDAC Isolo, were downgraded from Band A to Band C.

    The utility firm, in a post on its verified X page, formerly Twitter over the weekend, listed the downgraded feeders to include: Badore in Ajah from Band A to C, Palace Road located in Island from Band A to E, Beecham in Agbara from Band A to C, Chevy View (OADC) in Lekki from Band A to C.

    Others are: New Yaba (Akoka) in Ijora District from Band A to C, Old Niger in Ajele District, from Band A to C, NAFDAC(Isolo) under Mushin District was downgraded from Band A to C and Army Resettlement also in Mushin District was downgraded from Band A to E.

    Efforts to get clarifications from the EKEDC proved abortive as the utility’s General Manager, Corporate Communications, Babatunde Lasaki, did not respond to calls made to his mobile number.

  • EKEDC improves power supply through infrastructure upgrades

    EKEDC improves power supply through infrastructure upgrades

    Eko Electricity Distribution Company (EKEDC) has received commendations from customers within the Ijora District for noticeable improvements in electricity supply, following major infrastructure upgrades.

    At a customer engagement forum, Acting CEO of the firm, Mrs. Rekhiat Momoh, who was represented by the Chief Commercial Officer, Samuel Edoho, highlighted EKEDC’s strategic investment efforts despite the challenges posed by the rainy season. “We’ve upgraded key electrical infrastructure to minimise service interruptions. Our commitment to continuous investment remains firm as we work to sustain and improve electricity delivery,” she said.

    She also raised concerns about rising customer debts, stressing the need for cooperation: “We have dual responsibilities—we deliver power, and our customers are expected to promptly pay for the services received,” Edoho stated on her behalf.

    Read Also: Court orders EKEDC to restore hotel’s electricity

    Addressing metering concerns, EKEDC revealed that over 10,000 meters have been installed in the Ijora District alone. More than 1,000 free prepaid meters were distributed under the Meter Asset Financing (MAF) scheme before its recent suspension.

    The DisCo also used the forum to address critical safety issues, including illegal trading under power lines, meter bypass, and cable vandalism. Edoho issued a stern warning: “Illegal connections will be disconnected, and responsible parties will be handed over to the appropriate authorities to ensure public safety and safeguard our assets.”  Supporting this stance, Head of Distribution Operations, Engr. Henry Ukoh, called on community leaders to help curtail trading under high-risk power infrastructure, emphasizing the dangers involved.

    Mrs. Momoh thanked residents for their large turnout and urged them to engage only authorized EKEDC personnel. All complaints, she added, should be routed through official customer service channels for prompt attention.

  • Court orders EKEDC to restore hotel’s electricity

    Court orders EKEDC to restore hotel’s electricity

    The Federal High Court in Lagos has ordered Eko Electricity Distribution Plc to immediately reconnect the electricity supply to Protea Hotel by Marriott, Kuramo Waters, Victoria Island, Lagos.

    The court heard it was allegedly disconnected unlawfully at about 11 a.m. on June 5.

    Justice Chukwujekwu Aneke issued the interim order based on an ex-parte application by Chief Ajibola Aribisala (SAN), on behalf of Princely Court Limited, franchise owner of the Protea Hotel by Marriott at Kuramo Waters.

    The motion was supported by an affidavit deposed to by the hotel’s Operations Manager, Sotayo Olasubomi Oluwabukunolami.

    EKEDC, Nigerian Electricity Regulatory Commission (NERC), Rekhiat Momoh, Samuel Edoho, Abdulkadir Abdulrahman, and Agbioghale Emmanuel are the defendants.

    The court granted: “An order directing the defendants to forthwith reconnect the plaintiff’s electricity supply at the Kuramo Waters premises;

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    “An injunction restraining the defendants, jointly or severally, from tampering with or further disconnecting the electricity supply to the plaintiff’s premises;

    “An injunction restraining the defendants from tampering with the electricity meter currently installed at the premises;

    “An order mandating the third to sixth defendants to comply with all court orders concerning reconnection of electricity to the plaintiff’s premises upon being served with the court’s order.”

    The order is to subsist pending the hearing and determination of the plaintiff’s motion on notice for interlocutory injunction.

    Justice Aneke adjourned till June 25 for a hearing of the Motion on Notice.

  • Power minister condemns Army’s attack on EKEDC substation in Badagry

    Power minister condemns Army’s attack on EKEDC substation in Badagry

    Minister of Power, Chief Adebayo Adelabu, has strongly condemned the recent attack, abduction, and brutalization of staff, as well as the destruction of facilities at the Eko Electricity Distribution Company (EKEDC) substation in Badagry, Lagos State, by personnel of the Nigerian Army.

    The incident, which occurred on Friday, March 14, 2025, followed a temporary power outage and comes less than a week after a similar assault on Ikeja Electric Distribution Company (IKEDC) staff and infrastructure by Nigerian Air Force personnel.

    In a statement issued by his Special Adviser on Strategic Communications, Bolaji Tunji, Adelabu described the attack as unacceptable and a direct threat to Nigeria’s power stability and economic well-being.

    He called on the National Security Adviser, Malam Nuhu Ribadu, to intervene and rein in security operatives, emphasising that such issues should be handled peacefully, especially in a democratic setting.

    The minister reiterated that electricity infrastructure is the backbone of Nigeria’s economy and a crucial driver of national development.

    “Attacks on these facilities and staff on duty undermine the efforts of the Federal Government to ensure stable and reliable power supply to homes, businesses, and public institutions. The repeated targeting of power infrastructure and the personnel of distribution companies by uniformed personnel, who are expected to protect national assets, are deeply troubling and raises serious concerns about discipline and accountability within our armed forces.”

    The statement further noted that the Nigerian Army was emboldened to attack EKEDC facilities and staff because of the silence of the Federal Government on the earlier invasion of Ikeja Electric by the Air Force. 

     “The NSA has to wade into this matter in order to forestall further attacks”. 

    The Minister said the attack on EKEDC substation has resulted in significant damage, leading to power outages and disruptions in service to thousands of customers. 

    “This comes at a time when the government is working tirelessly to improve the efficiency and reliability of the power sector. Such actions are counterproductive and sabotage the collective progress we are striving to achieve”.  

    He called on the Nigerian Army to immediately investigate this incident and bring the perpetrators to justice. 

    Read Also: Power minister seeks U.S. collaboration with Africa to end energy poverty

    “The Ministry of Power also urges the military high command to take urgent steps to educate and sensitize its personnel on the importance of protecting critical national infrastructure. The repeated occurrence of such incidents suggests a systemic issue that must be addressed with the utmost urgency”.  

    Adelabu said the power ministry remains committed to working with all stakeholders to safeguard power infrastructure and ensure uninterrupted electricity supply to all Nigerians. 

    The Minister said though he recognises the sensitive role of the military in safeguarding the country and protecting its assets, the military should see the power sector as a partner in progress and not its enemy. 

    “We appeal to all Nigerians, including members of the armed forces, to recognize the importance of protecting our power infrastructure. These facilities are vital to our collective prosperity, and their destruction harms us all”.  

  • EKEDC blames faulty lines for poor power supply

    EKEDC blames faulty lines for poor power supply

    The Eko Electricity Distribution Company (EKEDC) yeserday attributed poor power in Lagos to a fault on the 330kV transmission lines supplying power to the region.

    A statement signed by the company explained that the reduced power allocation from the Transmission Company of Nigeria (TCN) has led to load-shedding across its network.

    “This is to kindly update you that we are still experiencing reduced power allocation from our TCN partners due to faults on the 330kV lines feeding the Lagos region,” EKEDC said.

    Read Also; Tinubu charges Governors to sustain economic, other relief efforts

    The company assured customers that efforts are underway to restore normal supply in collaboration with TCN and other stakeholders.

    “Rest assured that we are taking all necessary steps to address the situation as we work closely with TCN and other partners to resolve the issue and ensure a more stable power supply soonest.”

    The statement, however, did not specify a timeline for full restoration.

    The development comes following recent poor power supply in Lagos since last week.

  • EKEDC begins free meters distribution under the MAF

    EKEDC begins free meters distribution under the MAF

    Eko Electricity Distribution Company (EKEDC) has commenced the distribution of free prepaid meters to Band A customers within its franchise area under the Meter Acquisition Fund (MAF) scheme.

    The Meter Acquisition Fund (MAF) scheme is an initiative of the Federal Government under the Presidential Metering Initiative (PMI) designed to provide meters to Band A customers at no cost. It aims to replace faulty meters and accelerate the migration of postpaid customers to prepaid. The process is monitored by the industry regulator, the Nigerian Electricity Regulatory Commission (NERC).

    The General Manager, Corporate Communications of EKEDC, Babatunde Lasaki, expressed the Company’s readiness and commitment to metering eligible customers within the 60-day timeline of the project.

    “We encourage all our Band A customers with obsolete and faulty meters to proceed to our website to apply for a replacement at no cost. If you are a postpaid customer under any of our Band A feeders, please apply, and we will meter you immediately,” Lasaki said.

    He further noted that the MAF scheme does not nullify the Meter Asset Provider (MAP) scheme, but rather, it is running simultaneously which allows customers to purchase their meters and get refunded the cost over time.

    Read Also: EKEDC boosts services with meter upgrades

    However, he further explained that the MAF is an intervention of the Federal Government to address the metering challenges for Band A customers.

    “The MAF scheme isn’t only for Band A customers, however, this is the first tranche of the intervention and is solely for Band A customers. Other tranches will commence soon which will cut across our customer base”, he added.

    Lasaki commended the Federal Government’s many interventions in bridging the metering gap and improving the performance of the entire power sector.

  • How to avoid high electricity bills – EKEDC boss

    How to avoid high electricity bills – EKEDC boss

    The Eko Electricity Distribution Company (EKEDC) has advised customers to adopt energy-saving practices to avoid high bills.

    The acting Chief Executive Officer of the company, Mrs Rekhiat Momoh, gave the advice during the EKEDC Customers Consultative Forum held on Thursday at the Apapa Business Unit in Lagos.

    The News Agency of Nigeria (NAN) reports that the forum attracted customers from various communities within the Apapa district, including Ajeromi-Ifelodun, Amukoko, Badia, Ajegunle, Tolu, Plaza, Idewu, Odofin, Sari, Boundary and Apapa.

    Momoh, represented by the company’s Chief Financial Officer, Mr Joseph Esenwa, emphasised the importance of conscious electricity consumption, particularly in the face of rising energy demands and the ongoing transition to prepaid metering systems.

    “Efficient energy use is key to reducing electricity bills,

    “We encourage our customers to turn off appliances when not in use, embrace energy-efficient devices, and avoid leaving lights or electronics on unnecessarily,” she said.

    She also highlighted the benefit of prepaid meters, which allow customers to monitor their consumption in real-time.

    “With prepaid meters, customers can track their usage and avoid surprises on their bills,” Momoh said.

    She also addressed concerns over the higher tariffs associated with Band A, explaining that the pricing reflects the true cost of doing business, including all operational expenses.

    She acknowledged the financial burden that higher tariffs place on customers but stressed that it enables the company to provide a more reliable service — a long-standing demand from the public.

    “The key issue is simple: people have consistently asked for more power, and Band A allows us to serve them better.

    ” Naturally, when bills are higher, customers will complain, but we have to accept that these costs are part of doing business.

    “We must ensure that we continue providing power despite the challenges,” Momoh explained.

    The EKEDC boss reiterated the company’s commitment to improving service quality and addressing the ongoing challenges related to power outages, metering, and customer complaints.

    She said that by updating customer data and ensuring accurate records, the company aimed to strengthen its relationship with customers and enhance service delivery.

    “We encourage all our customers to take advantage of this opportunity to update their details,

    ”This will lead to smoother transactions and better service,” she said.

    On the issue of recurring system collapse, Momoh explained that while customers often blame the distribution company, it typically occurs due to issues within the Transmission Company of Nigeria (TCN).

    She said that despite not having control over the national system failures, EKEDC was committed to managing customer expectations and minimising the impact of such disruptions.

    “We strive to minimise the effects of system collapses.

    “When power is unavailable, we lose revenue, and prolonged outages lead to customer dissatisfaction.

    “But even though we have no control over national power supply, we continue working to mitigate these challenges,” she added.

    Momoh also addressed the ongoing challenges with metering, admitting that achieving full metering across the network would take considerable time due to financial constraints and the high cost of acquiring meters.

    She explained that many meters were imported, and the rising cost of foreign exchange had driven up prices.

    “Metering is not something we can achieve overnight.

    “It requires significant cash flow, and unfortunately, the response rate from customers to purchase their own meters has been lower than expected.

    “While EKEDC is working toward full metering, the company has been transparent about the challenges and acknowledges that it will take time to meet the demand,” she explained.

    The EKEDC boss said: “As part of its ongoing efforts to improve service delivery, EKEDC has urged customers to update their Know Your Customer (KYC) information.

    “This will help the company maintain accurate records, streamline billing processes, and ensure more effective communication with customers.

    “Updating your KYC is essential for us to serve you better.

    “It allows us to maintain up-to-date customer records, ensuring that any issues or changes in service can be addressed quickly.

    “This is also crucial for enhancing our billing system and making sure that your account is properly managed,” she added.

    She urged all customers to take the necessary steps to update their details and avoid disruptions in service.

    At the forum, Oba Mohammed Atanda, the Olu of Iwa and Apapa Kingdom, condemned attacks on EKEDC workers and equipment by members of the community, stating that such actions are against ethical principles.

    He urged residents to support EKEDC in protecting their equipment from vandals.

    “If electricity equipment is vandalised in any community, it affects everyone.

    Read Also: EKEDC boosts services with meter upgrades

    “We must ensure that we protect EKEDC’s equipment and avoid tampering with meters and other assets,” Oba Atanda said.

    The royal father commended EKEDC for organising the town hall forum as a platform for dialogue, allowing customers to voice concerns and the company to provide solutions.

    Prof. Chioma Itiaba, the Yeye Oge of Ijora and Iganmu Kingdom, also called on residents to safeguard their transformers from vandalism, particularly in the Apapa community where such incidents were frequent.

    She urged community leaders to work with security personnel to protect the equipment.

    “Vandals often operate between 2:00 a.m. and 4:00 a.m.

    “If security guards are stationed, these incidents can be prevented,”  Itiaba said.

    (NAN)

  • EKEDC boosts services with meter upgrades

    EKEDC boosts services with meter upgrades

    Eko Electricity Distribution Company (EKEDC) has launched the STS Meter Upgrade 2.0 as part of its commitment to delivering customer value and innovative energy solutions. This upgrade aims to improve consumer experience, expedite credit vending, and simplify bill management.

    The STS Meter Upgrade 2.0 ensures that EKEDC customers benefit from improved data capacity and an upgraded token system, which greatly reduces recharge inconveniences and enables a more seamless electricity management experience. This upgrade aligns with the latest Nigerian Electricity Regulatory Commission (NERC) directives, setting a benchmark in regulatory compliance and positioning EKEDC as an industry leader in deploying forward-thinking, consumer-centric solutions.

    “This upgrade is a milestone in our journey to offer cutting-edge services that meet the needs of our customers and the standards of our industry,” said Mrs. Rekhiat Momoh, acting chief executive Officer. “By introducing this technology, we’re not only meeting NERC’s high regulatory standards but also showcasing our dedication to operational excellence and customer satisfaction.”

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    Beyond enhancing customer experience, the STS Meter Upgrade 2.0 supports EKEDC’s strategic objectives by strengthening revenue collection and safeguarding investor interests. With access to more accurate and comprehensive data from upgraded meters, EKEDC ensures robust revenue assurance, reinforcing the company’s financial resilience and appeal for future investment.

    The STS upgrade exemplifies EKEDC’s commitment to innovation and efficiency within Nigeria’s power sector. The updated meters seamlessly connect to EKEDC’s sales platform, streamlining internal processes and enabling faster, more accurate service responses.

     To continue enjoying uninterrupted service, EKEDC customers are encouraged to complete the STS upgrade by November 24, . After this date, meters that have not been upgraded will be unable to accept recharges. Customers can easily perform the upgrade by visiting kctcheck.ekedp.com, recharging their accounts, or contacting any EKEDC service office for assistance.

  • EKEDC begins free meter upgrade

    EKEDC begins free meter upgrade

    Eko Electricity Distribution Company (EKEDC) has  launched the Standard Transfer Specification (STS) 2.0 meter upgrade for its metered customers.

    Mr Babatunde Lasaki, General Manager, Corporate Communications, and Strategy of the company, disclosed the upgrade in a statement on Thursday in Lagos.

    Lasaki said that the upgrading is necessary due to the impending expiration of the current vending platform.

    He said that the transition aims to provide customers with a more advanced and efficient metering system.

    He added that to benefit from the upgrade, customers are advised to follow these steps:

    Visit http://kctcheck.ekedp.com and enter your meter number.

    Read Also: EKEDC enhances customer experience with system upgrade

    Click “search” to retrieve two sets of 20-digit Key Change Tokens (KCTs).

    Enter the first KCT and press “Enter.”, then enter the second KCT and press “Enter” to complete the upgrade.

    He said that, alternatively, customers can receive the KCTs when purchasing electricity units; two KCTs will be provided along with their regular token, which must be loaded to complete the upgrade.

    Lasaki, while urging customers to finish the upgrade by Nov. 24,reminded them to load any previously purchased tokens before starting the process.

    He stated, “We encourage our customers to load any existing tokens before applying the KCTs, as old tokens will no longer work on upgraded meters.

    “For assistance, customers can visit any EKEDC District or Zonal office, where help desks are available. EKEDC staff will also be on hand to assist on Saturdays, Nov. 2 and Nov. 9.

    Lasaki emphasised that the upgrade process is free, urging customers not to pay anyone for the service. (NAN)