Tag: First Bank

  • First Bank, Union Bank, Lafarge record N120b profit in 9 months

    First Bank, Union Bank, Lafarge record N120b profit in 9 months

    CBN Holdings Plc, the holding company for First Bank of Nigeria (FBN) Limited and its former subsidiaries, has announced a pre-tax profit of about N74 billion for the third quarter, showing its first strong growth momentum in recent period.

    Also, Union Bank of Nigeria (UBN) Plc grew its pre-tax profit by 22 per cent to N8.3 billion.

    Lafarge Africa Plc recorded pre-tax profit of N38.09 billion during the nine-month period.

    Key extracts of the nine-month report of FBN Holdings for the period ended September 30, 2014 showed improvements in the bank’s top-line and pre-tax profit, although net profit remained suppressed by higher tax provisions.

    Group profit before tax rose to N73.75 billion in third quarter 2014 as against N70.07 billion recorded in comparable period of 2013. The bottom-line performance was driven by appreciable improvement in the top-line. The group’s core commercial banking activities picked up considerably during the period with interest income rising from N239.16 billion in September 2013 to N255.72 billion by September 2014. Net interest income rose to N176.49 billion in 2014 as against N172.43 billion in 2013.

    Further analysis of the top-line showed growths across the segments. Fees and commissions incomes rose from N44.05 billion to N51.22 billion while foreign exchange income increased from N5.05 billion to N17.16 billion.

    With 65 per cent increase in income tax expenses from N10.99 billion to N18.12 billion, net profit after tax was slightly depressed at N55.63 billion in September 2014 compared with N59.09 billion recorded in corresponding period of 2013.

    The group’s balance sheet size built up to N4.19 trillion in September 2014 compared with N3.87 trillion recorded as total assets in December 2013. Shareholders’ funds also rose from its 2013 year-end position of N471.78 billion to close September 2014 at N493.67 billion.

    In the same vein, Union Bank of Nigeria recorded gross earnings of N74.8 billion in third quarter 2014 as against N79.9 billion in comparable period of 2013. Profit before tax rose from N6.8 billion to N8.3 billion while profit after tax increased from N7.6 billion to N8.1 billion.

    Group managing director, Union Bank of Nigeria, Mr. Emeka Emuwa said the third quarter activities were focused on continuing and consolidating the bank’s transformation efforts to ensure it maintains strategic focus in key areas and deliver operating results according to plan.

  • FirstBank: Inovating, modernising business

    First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier banking institution and has been at the vanguard of banking innovation, modernisation and business advancement for the past 120 years.

    Established in 1894, the bank has consistently grown through ground breaking and historical events, maintaining its commitment to the growth and economic development of the Nigerian People and the nation at large.

    The bank has spread its tentacles all over Nigeria, sub-Saharan Africa and in the international business climate to ensure a synergy that would foster development in all its business communities. First listed on The Nigeria Stock Exchange in 1971, Nigerians were allowed to buy into its huge financial potential and has since remained the people’s bank driving its interactions with a high level of corporate governance and responsiveness to stakeholders. FirstBank has since won the NSE’s Annual President’s Merit Award for the best financial report in the banking industry thirteen times as well as the Best Financial Reporting Company Award by The Africa Investor in 2011.

    It has been named “The Best Bank Brand in Nigeria” three times in a row – 2011, 2012, 2013 – by the globally renowned “The Banker Magazine” of the Financial Times Group, the “Best Retail Bank in Nigeria” by the Asian Banker International Excellence in Retail Financial Services Awards for three consecutive years, 2012, 2013 and 2014, “Best Bank in Nigeria 2014” by the US-based Global Finance magazine for the 10th consecutive time, and the “Best Bank in Nigeria” by the EMEA Finance magazine for four years .

    Since 2009, when the present GMD/CEO, Mr. Bisi Onasanya took over the leadership of FirstBank, the bank has retained its position as the number 1 Bank in total gross earnings, total assets, total loans and total deposits in Nigeria’s financial services industry while maintaining unparalled reputation for leadership, strength, and stability.

    Onasanya has established a solid reputation for solid performance and sound judgment in FirstBank and is committed to driving the Bank’s ongoing transformation, growth and modernisation plans. He has championed several initiatives to position FirstBank as a leading financial services group in Sub-Saharan Africa whilst promoting the growth of the African financial services industry as a whole.

    Mr. Onasanya’s giant strides in the bank have earned him and the institution several awards, and   he was recently recognised in the BusinessDay Banking Awards 2014, as the Bank CEO of the Year for the second consecutive time. At the BusinessDay Awards 2014, FirstBank also won the Best Bank in Retail Banking and Best Bank in Private Banking Awards. For two consecutive years, 2011 and 2012, he won the Ai SRI 50 CEO of the Year by African Investor Capital Markets Index Series Awards.

    He was the 2011 Pearl Outstanding CEO of the Year in the Pearl Awards, CEO of the year in the EMEA Finance African Banking Awards 2012 and the Nigeria Elite Business Awards 2013. Under Mr. Onasanya’s leadership, FirstBank became the first organisation to implement and obtain certification in September 2010 and recertification on the ISO/IEC 27001:2005 standard in May 2013. The bank is also the first organisation to implement and obtain certification on Business Continuity Management in BS 25999 standards.

    According to the Head, Marketing & Corporate Communications, First Bank of Nigeria Limited, Mrs. Folake Ani-Mumuney, the bank’s several awards and accolades are fitting recognition and testimony to its continuous efforts to drive financial services excellence in alignment with the promise to always deliver the gold standard of value and excellence to stakeholders. “Our awards belong to our customers and we would not rest on our laurels, but would work to always deliver absolute customer experience and excellence in our financial services solutions” she said.

    It will be recalled that FirstBank celebrated its 120 years anniversary recently and fittingly marked the milestone celebration with the refresh of its brand identity. Speaking at the unveiling of the new identity, FBN Holdings Group Chairman, Mr. Bello Maccido said “The refreshed corporate identity is designed to reflect the progress that we have made so far. Our refreshed visual identity is more than just a logo. We believe that it captures the essence of our direction as a business. It is the renewal of an enduring promise to deliver value and excellence to all”.

     

    With footprints in Sub-Sahara Africa, Europe, Middle East and Asia and over 750 branches and business locations and having endured various banking reforms and policies in its 120 years of existence, it is then a fitting description by Onasanya, widely acclaimed as the ‘Architect of modern FirstBank’ that FirstBank is a bank for all generation.

     

     

     

  • GT Bank and First Bank should refund my money

    SIR: This is calling on the Guarantee Trust Bank (GT Bank) Plc and First Bank of Nigeria Plc to refund my money lost to the Automated Teller Machine (ATM) of First Bank in Ile-Ife. I have a bank account with GT Bank. On Wednesday, August 18, I made a withdrawal from the First Bank ATM at Lagere, Ile-Ife, due to inaccessibility to GT Bank ATM, where my account is domiciled. Unfortunately, the ATM did not dispense cash for me, on two attempts. Meanwhile, my account was immediately debited with N40, 000 cash I did not get; even before I could retrieve my Debit Card from the bank ATM.

    This happened on a Public Holiday (Isese Day – Traditionalists’ Day) declared by Osun State government. This made in impossible to immediately lodge a complaint to either GT Bank or First Bank.

    I have since lodged complaint with my bank, GT Bank, but the response is worrying. While, on the basis of constant pressure and after much delay, half of the money was remitted, the delay tactics being used by the GT Bank and First Bank, over the remaining N20, 000 (twenty thousand naira) shows desperate attempt to rip me off of the remaining money. Moreover, the caveat given by the staff that if my money is not refunded within eight working days, it will take eternity to correct the error is discomforting for me. It is already over three weeks since the issue occurred, with my bank not showing any further interest in remitting my money. I have lodged several complaint at the local branch of the bank, and through the customer service channels of the bank, meeting only cold responses.

    I find it very disturbing that a bank that is supposed to protect my account, but failed to do so, will feel uninterested in correcting its lapses, rather, will allow my hard-earned money to be played with anyhow. I suppose as a corporate organization, banks have responsibility towards customers and clients. Unfortunately, they seem to relish the pains customers go through. What if the only money I have is the money these banks are trying to rip me off of?

    This development, which of course many Nigerians face daily, has cast a serious doubt over the feasibility of the cashless policy. If big banks can be found wanting in protecting customers’ accounts in only ATMs, what will happen when there is proliferation of POS machines, where there will be higher volumes of transactions.

    I call on GT Bank and First Bank to immediately refund my money without delay.

     

    • Ibraheem Kolawole

    Ile-Ife, Osun State.

     

  • 18 firms raise N225.3b bonds in eight years

    18 firms raise N225.3b bonds in eight years

    In the rush to raise corporate bonds, 18 companies have issued N225.38 billion corporate bonds in eight years in 23 deals.

    According to documents accessed from the Debt Management Office (DMO) by The Nation, UBA Plc issued the largest bond value in two installments of N20 billion in 2010 and N35 billion in 2011. Both bond insurances had 13 and 14 per cent coupon values with seven years’ maturity date.

    Flour Mills of Nigeria Plc issued the single largest corporate bond worth N37.5 billion. The bond, which was issued in 2010, had a coupon value of 12 per cent with five years tenure thus putting its year of maturity at 2015.

    The Federal Mortgage Bank of Nigeria (FMBN) did not want the private sector to  overrun the corporate bonds market, so in 2012 it issued a N30.56 billion bond with a 17.25 coupon and five years’ maturity tenor.

    Others in the elite 23 corporate bonds issuers between 2005 and 2013 were Acess bank (N1.9 billion), Crusader Nigeria Plc (N4 billion), Custodian and Allied Insurance Plc (N1.17 billion), C and I Leasing Plc (N2.24 billion and N0.94 billion), Guaranty Trust Bank Plc (N13.17 billion), NGC Sterile (N2 billion), UACN Property Development Company Plc (N15 billion).

    Chellarams Plc issued (N1.5 billion and N0.54 billion) corporate bonds in 2010 and 2012; Dana Group (N8.01 billion), Sterling Bank (N7.5 billion), Lafarge/WAPCO Nigeria Plc (N11.88 billion), Nigeria Aviation Handling Company Plc (N15 billion and N2.05 billion), Tower Funding (N4.63 billion), Crusader Insurance (N2.26 billion, zero coupon), First Securities Discount House (N5.53 billion) and La Casera (N3 billion).

    On the other hand, six banks issued Corporate Eurobonds in the International Capital Market (ICM) valued at $3.4 billion between January 2011 and this month.

    Some of the banks are Guaranty Trust Bank ($500 million and $400 million), Access Bank ($350 million and $400 million), Fidelity Bank ($300 million), Zenith Bank ($500 million), Diamond Bank ($200 million) and First Bank ($450 million and $300 million).

  • Oyekale leads Gombe Utd against First Bank

    Coach Oladunni Oyekale will perform his first official assignment as Gombe United gaffer when the club faces First Bank in the Federation Cup Round of 32 clash at the Confluence Stadium, Kogi State this afternoon.

    Oyekale was appointed chief coach of the Desert Scorpions this week to assist Austin Aguavoen who is the team’s Technical Adviser.

    SportingLife understands that Eguavoen and Oyekale arrived in Gombe early this week to fine-tune their agreements with the club.

    But after their presentations to the players on Monday, Eguavoen was allowed to return home and resume officially this Monday while Oyekale stayed behind to take charge of the team for the Federation Cup.

    Eguavoen replaced former manager Maurice Cooreman after his release by the club on mutual agreement.

    Gombe United progressed to the Round of 32 after winning a protest against Baton FC of Imo State for fielding ineligible players during their round of 64 clash on Wednesday. Baton had originally won by 3-2.

    Gombe’s media officer, Halilu Mohammed said his side are ready for the match

    “We won a protest against Baton because they fielded ineligible players. We’ve learnt our lessons from what happened last week and we are ready to redeem our image by going all out to secure victory,” Mohammed said to SportingLife.

  • 13 Nigerian banks listed among World’s top 1,000

    13 Nigerian banks listed among World’s top 1,000

    13 Nigerian banks have been listed among the world’s top 1000 lenders.

    This was made known  by The Banker magazine of the Financial Times Group in its 2014 report on banks released on Sunday.

    The report said this is the second year in a row that the banks will attain the feat.

    The Country Representative of The Banker Magazine, Kunle Ogedengbe, listed the 13 banks that made the ranking, which according to him, is based on Tier-1 capital, as Zenith Bank, Guaranty Trust Bank, First Bank, Access Bank, United Bank for Africa, Fidelity Bank and Ecobank Nigeria.

    The others are – Skye Bank, First City Monument Bank, Diamond Bank, Stanbic IBTC Holdings, Standard Chartered Bank Nigeria and Union Bank of Nigeria.

    He said Zenith Bank was ranked top in Nigeria at 293 position, Guaranty Trust came next at 415, while First Bank and Access Bank were ranked 424 and 532 respectively.  UBA was listed at 539, while Fidelity, occupied 622 position.

    Also, The Banker said the profit on capital of three Nigerian banks that are not foreign-owned subsidiaries increased. These are – First Bank that has its profit on capital increased to 25.32 per cent from 25.13 per cent, Access Bank, from 21.19 per cent to 21.24 per cent and First City Monument Bank, 15.77 per cent from 15.07 per cent.

    The magazine said the share number of local banks that made the ranking “underlines Nigeria’s number one position in Africa, as no other African country has up to 13 lenders in the Top 1,000 World Banks.”

     

  • What intrinsic values in First Bank’s expansion?

    Nigeria’s flagship bank, First Bank of Nigeria, is taking on the regional West African market with consummation of strategic acquisition that adds four countries to its footprints.

    FBN Holdings Plc, the holding company for First Bank of Nigeria Limited (FirstBank), accounts for some 12 per cent of the entire financial services sector. There are 56 financial services companies quoted on the Nigerian Stock Exchange (NSE) including 12 commercial deposit money banks, 29 insurance companies, two microfinance banks, four mortgage bankers and nine other financial services firms. The overall technical importance of First Bank is better appreciated within the context of the general market situation. At opening value today, FBN Holdings is bigger than each other sector and sub-sector on the NSE with the exception of its financial services sector, oil and gas sector, consumer goods and industrial goods sectors. Technically, FBN Holdings, on its own, holds significant influence on the overall market situation than several other individual sectors such as agriculture, construction, information and communication technology and healthcare among others. With capitalisation more than three times the size of entire populous insurance subsector, FirstBank’s pricing trend will exert more influence on overall market situation than the collective trend in several subsectors.

    Fundamentally, FirstBank is Nigeria’s largest bank. Interim report and accounts of FBN Holdings for the period ended September 30, 2013, which was based on the audited reports of major companies within the group, showed that gross earnings grew by 11.4 per cent to N290.8 billion in 2013 as against N261 billion recorded in corresponding period of 2012. Profit before tax stood at N70.1 billion compared with N75.7 billion in 2012. Profit after tax stood at N59.1 billion as against N64.3 billion.

    Key balance sheet items underlined the continuing expansion and penetration of the group with total assets of N3.7 trillion by September 2013, 14.6 per cent above N3.2 trillion recorded by December 2012. Total customer deposits rose by 16.6 per cent from N2.4 trillion in December 2012 to N2.8 trillion in September 2013. Also, total customer loans and advances stood at N1.6 trillion, an increase of 4.5 per cent on N1.5 trillion recorded by December 2012. With total assets of N3.7 trillion and customer deposits of N2.8 trillion, FirstBank ranks among the largest corporate and retail financial institutions in Sub-Saharan Africa.

     

    Diversified business base

     

    Beyond the technical and fundamental figures, the structures and operations of FBN Holdings and FirstBank lend credence to its leading position. The most diversified financial services group in Nigeria, FBN Holdings operates products and services across commercial banking, investment banking, insurance and microfinance business in seven countries including its primary market and head office- Lagos, London, Paris, Johannesburg, Beijing, Abu Dhabi, and Democratic Republic of Congo. While the group rests primarily on FirstBank, other subsidiaries include FBN Capital, a leading investment banking and asset management company; FBN Life Assurance, a life insurance business; and FBN Microfinance Bank, which offers microfinance services. With some 1.3 million shareholders, FBN Holdings has the largest shareholders’ base.

    The recent announcement of FirstBank’s expansion into West Africa through the acquisition of some of the operations of International Commercial Bank (ICB) marked a milestone in the expansion of Nigerian financial services companies within the sub-region and Africa generally. While African expansion has been at the forefront of Nigerian bankers’ strategies since mid 2000’s, FirstBank had cautiously concentrated on organic growth and consolidation of its domestic base. The strategy had worked out perfectly. While several Nigerian banks that had opened or acquired foreign operations in many African countries were either acquired or liquidated in the following financial and economic meltdown, FirstBank had further consolidated its leadership.

     

    Expanding from a

    position of strength

     

    So why has the bank now decided to spread its wings beyond the shores of Nigeria? According to the management of the bank, the acquisition of ICB operations in West Africa is the next stage of growth and provides a strong geographic and commercial base from which FirstBank can continue to grow progressively in Africa. With operations in Guinea, Gambia, Ghana and Sierra Leone, ICB provides FirstBank with a strong geographic platform for growth and an established customer base across the mid-corporate, small and medium enterprises (SME) and retail segments that complement the bank’s existing strategy in Nigeria. ICB has over 600 employees and 120,000 customer accounts spread across these four markets. ICB also operates in markets with major investments in key growth sectors on the continent, most notably the major mining industries that are prevalent in Guinea and Ghana and emerging in Sierra Leone as well as positioned for the commercial operations in the emerging oil and gas opportunities in Ghana and Guinea. It should be noted that FirstBank had in 2011 acquired BIC in the Democratic Republic of Congo, starting its progressive and case by case approach to inorganic growth opportunities. Since acquiring BIC, the bank has successfully managed an integration process that has incorporated BIC into FirstBank’s operations while delivering short term improvements in financial performance as well. This is the strategy that it will further deploy to harness and integrate the synergies and opportunities presented by the latest ICB acquisition.

    While many Nigerian banks are now actively expanding across the African continent and are implementing diverse business models as they seek to maximise growth, FirstBank’s approach customarily reflects its progressive approach. Its approach is rooted in the multi-local business model which ensures that the best of local culture and experience is mixed with the banking expertise the bank has built up over more than a century of operations. A multi-local business model is designed to ensure the markets where FirstBank is expanding retain the local culture and approach that make them an integral part of the local economy. By ensuring each FirstBank business across the continent adopts a locally led approach, while leveraging the international reach and experience of the parent company, the bank believes it can engender a long term sustainable approach to doing business in new markets, Africa in particular. “We are committed to developing a multi-local business model that broadens our geographic revenue base while providing enhanced service delivery to our new customers,” Group Managing Director, First Bank of Nigeria Limited, Mr. Bisi Onasanya reiterated on the confirmation of the acquisition of the ICB assets. According to him, the acquisition of ICBGFH assets in Ghana, Guinea, Gambia and Sierra Leone fulfilled the first stage of the bank’s ambitions to steadily build broader and more diverse footprints across Africa.

    The new acquisition would also strengthen FirstBank against increasingly tough domestic operating environment and secure new markets for stronger growth momentum. In its latest ‘Banking Industry Country Risk Assessment (BICRA)’ on Nigeria, Standards & Poor’s Ratings Services had outlined operating challenges confronting Nigerian banking industry amidst the lop-sided economic system and deficient infrastructure. “The Nigerian banking sector has undergone two major consolidation periods in the past 10 years. In our opinion, the second phase is close to an end, although the future of the three quasi-nationalized banks remains unclear. As the new industry landscape clears, we expect competition to increase and the sector to continue to organize itself into three distinct tiers. Most rated banks are in the upper and middle tiers. Positively, with 21 banks operating in the sector, we don’t believe there is any significant overcapacity because of inherently low leverage and retail penetration, as well as strong long-term economic growth fundamentals. We anticipate stiff competition, however, on at least two fronts: attracting low-cost retail deposits in a country with low banking penetration, and banking large corporates together with their staff, third-party suppliers, and distributors. We believe foreign banks will continue to attempt to enter the sector in 2013-2014, but barriers to entry remain high for banks without significant capital or scale,” the report outlined the industry stability outlook. Both the challenges and opportunities represent better prospects for FirstBank with its large domestic scale and built-up retail base as well as the new openings presented by the ICB acquisition.

    Onasanya said the ongoing domestic initiatives aimed at optimizing benefits of recent investments and countering pressures induced by regulatory changes would complement the bank’s expansionary drive to deliver greater earnings diversification and increase shareholders’ value through higher returns on equity among other benefits.

     

    Looking forward

     

    In the recent operational review, chief executive officer, FBN Holdings, Mallam Bello Maccido said the group has remained resilient in spite of the adverse impact of recent changes in regulatory policy on the banking industry, especially the increase in the minimum savings deposit rates as well as the removal of the Automated Teller Machine (ATM) withdrawal fee.

    According to him, in spite of the significant regulatory headwinds, the performance of the group has remained resilient as it continues to build its portfolio of businesses; expanding existing revenue streams and creating new lines of business such as mobile insurance and Bancassurance.

    He noted that the group further expanded into new geographies, particularly within the commercial banking business, where it sees significant opportunities.

    “In the coming year, we will expand the insurance business to include general insurance, evolving our insurance business into a composite one. In the medium term, we aim to increase the contribution of our non-bank businesses; working on fostering increased collaboration to exploit the strong natural synergies and cross-selling opportunities that exist between banking and the other financial services sectors we are active in with the aim of improving overall returns to shareholders,” Maccido said.

  • More customers win cars, cash at FirstBank’s promo

    The second quarterly draw of the ongoing FirstBank ‘Big Splash Promo has produced three more winners namely: Njabari Mahmoud of Mayo Belwa, Yola branch, Abulu Cyril Edobor of Benin Ugbowo Branch and Ufoh R.O & Ufoh CC of Nypor Branch, who received brand new Toyota Corolla cars at the quarterly draw in Civic Centre, Ibadan, the Oyo State capital.

    The draws supervised by representatives from the National Lottery Regulatory Commission, Consumer Protection Council and KPMG Advisory Services also produced 120 winners of standing gas cookers, 120 winners refrigerators as well as 120 winners of N50, 000 cash.

    The savings promo is designed to reward customers for their patronage and loyalty to the brand over the years and to promote a savings culture among the youths and general populace. The promo which kicked off in July 2013 will run till July 2014 to coincide with the bank’s 120 years anniversary celebration.

    360 winners are expected to emerge from the Big Splash promo from every bi-monthly draw while 3 lucky customers will drive home 3 brand new Toyota Corolla cars at every quarterly draw and 1 customer will win a grand prize of Terrace Duplex at the final draw

    According to, the Group Head, Retail Banking South West FirstBank, Mr. Sunday Akinpelu the ongoing big splash promo draw is designed as a platform for enhancing savings culture in the nation and encouraging the unbanked to embrace the financial services system. “As we count down to our 120th anniversary, we are committed to rewarding our existing and prospective customers with innovative services and reward initiatives like the Big Splash Promo,” he added.

  • ‘How regulations weakened First Bank’s profit in 2013’

    INDICATIONS are that the projected profits for First Bank Nigeria in 2013 will be as the previous year owing to tougher regulatory requirements which inevitably increased its costs.

    It would be recalled that the rise in interest rate paid on savings cost the bank N5billion ($31.5 million) in the nine months through September, just as a reduction in commission on sales led cost the bank N10 billion naira.

    Making this disclosure at the weekend was First Bank Nigeria Chief Executive Officer, Bisi Onasanya, in a phone interview with Bloomberg from Lagos, the commercial capital. A sale of about 150 billion naira in treasury bills, placed with the central bank at an interest rate of zero percent, also hurt the lender’s income, he said.

    The increase in interest on savings “was something not budgeted for by the bank,” Onasanya said. “Barring any additional pronouncements by the government, we will be achieving our 2012 numbers.” FBN reported 2012 net income of 75.7 billion naira, more than triple the previous year.

    The Central Bank of Nigeria increased the cash-reserve requirement for federal, state and local government deposits to 50 percent from 12 percent in July to reduce liquidity and support the naira. The regulator also told lenders to lower fees and commissions from April 2013 to prevent potential conflict with clients.

  • First Bank attains ISO22301 certification

    In further demonstra-tion of its leadership position in the Nigerian banking industry, First Bank of Nigeria Ltd has once again achieved yet another milestone by being the first banking institution in Nigeria to achieve the new international certification on Business Continuity Management, ISO22301 (Societal Security: Business Continuity Management System).

    ISO 22301, the world’s first international standard for Business Continuity Management (BCM), has been developed to help organisations minimize the risk of disruptions. It specifies requirements from organizations to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to prepare for, respond to and recover from disruptive events when they arise.

    According to FirstBank’s Group Managing Director/Chief Executive Officer, Bisi Onasanya the Bank’s attainment of this feat is a demonstration of our commitment to delivering sustained, consistent and exceptional services to our customers and meeting the expectations of all stakeholders even in the event of any disruptions.

    “The ISO22301 Certification on Business Continuity Management was accomplished following a rigorous transition preparation, requirements implementation and review by British Standard Institute (BSI) from the BS25999 to the new international standard – ISO22301 and as such, it further underscores the fact that FirstBank will uphold global best practices and continual improvement with respect to our Business Continuity Management System and thereby giving our stakeholders another reason to have unwavering confidence in their relationship with the Bank,” he said.