The Nation Newspaper

Tag: Galaxy Note 7

  • Samsung halts sales of Galaxy Note 7

    Samsung halts sales of Galaxy Note 7

    Samsung Electronics halted sales of its Galaxy Note 7 smartphones yesterday and told owners to stop using them.

    The company said in a statement in Seoul that it was investigating reports of fires from the phone by consumers.

    ”Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device,” the company said.

    Samsung is now considering permanently halting sales of its flagship smartphones as an option, a source familiar with the matter said.

    Fresh reports of fires in replacement devices prompted new warnings from regulators, phone carriers and airlines.

    However, Samsung spokeswoman said nothing had been decided about future sales plans.

    The world’s top smartphone maker said it asked all global carriers to stop sale of the Note 7s and the exchange of original devices for replacements.

    The company is offering to exchange Note 7s for other products or refund them.

    Samsung’s decision to pull Note 7s off the shelves for the second time in less than two months could result in a huge loss of finance and reputation.

    Analysts said a permanent end to Note 7 sales could cost Samsung up to $17 billion and tarnish its other phone products in the minds of consumers and carriers.

    Investors wiped $18.8 billion off Samsung Electronics’ market value on yesterday as its shares closed down eight per cent – their biggest daily percentage decline since 2008.

    The premium device, launched in August, was supposed to compete with Apple’s latest iPhone for supremacy in the smartphone market.

    However, within days of the launch, images of charred Note 7s began appearing on social media, in the first sign that something was wrong with the gadget.

    Samsung has since recalled 2.5 million Note 7s due to faulty batteries.

    ”This has probably killed the Note 7 brand name – who knows if they will even be allowed to re-release it,” Mr Edward Snyder, managing director of Charter Equity Research said.

    ”By the time they fix the problem, they have to go through recertification and requalification, and by the time that happens, they are going up against the (Galaxy) S8 launch.”

  • Samsung halts sales of Galaxy Note 7

    Samsung halts sales of Galaxy Note 7

    Samsung Electronics Co. Ltd. halted sales of its Galaxy Note 7 smartphones on Tuesday and told owners to stop using them.

    The company said in statement in Seoul that it was investigating reports of fires from the phone by consumers.

    “Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device,” the company said.

    Samsung is now considering permanently halting sales of its flagship smartphones as an option, a source familiar with the matter said.

    Fresh reports of fires in replacement devices prompted new warnings from regulators, phone carriers and airlines.

    However, Samsung Spokeswoman said that nothing had been decided about future sales plans.

    The world’s top smartphone maker said it had asked all global carriers to stop sales of the Note 7s and the exchange of original devices for replacements.

    The company is offering to exchange Note 7s for other products or refund them.

    Samsung’s decision to pull Note 7s off the shelves for the second time in less than two months could result in huge financial and reputational costs.

    Analysts say a permanent end to Note 7 sales could cost Samsung up to $17 billion and tarnish its other phone products in the minds of consumers and carriers.

    Investors wiped $18.8 billion off Samsung Electronics’ market value on Tuesday as its shares closed down eight per cent – their biggest daily percentage decline since 2008.

    The premium device launched in August was supposed to compete with Apple Inc’s latest iPhone for supremacy in the smartphone market.

    However, within days of the launch, images of charred Note 7s began appearing on social media, in the first sign that something was amiss with the gadget.

    Samsung has since recalled 2.5 million Note 7s due to faulty batteries.

    “This has probably killed the Note 7 brand name – who knows if they will even be allowed to re-release it,” Mr Edward Snyder, Managing Director of Charter Equity Research, said.

    “By the time they fix the problem, they have to go through recertification and requalification, and by the time that happens, they are going up against the (Galaxy) S8 launch.”

    (Reuters/NAN)

  • Galaxy Note 7: Samsung gets CPC’s recall ultimatum

    The Consumer Protection Council (CPC) has issued a seven-day ultimatum to Samsung Electronics West Africa Limited to provide information on the full status of its compliance with the global directive of Samsung on the recall of the device.

    CPC also demanded the mobile phone firm to furnish it with other measures it may have taken to safeguard the safety and interest of Nigerian consumers.

    The Council, in a letter to the company dated September 14, 2016, signed by its Director-General, Mrs. Dupe Atoki, said: “The attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire.

    “The said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals. Some Nigerian consumers may already have purchased the the phone for personal or other uses.

    “You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive to recall the Samsung Galaxy Note 7 forthwith.”

  • Samsung recalls smartphones over battery problems

    Samsung recalls smartphones over battery problems

    Samsung Electronics is recalling its flagship Galaxy Note 7 smartphone and said that battery problems were behind phones catching fire.

    The decision follows reports in the United States and South Korea of the phone “exploding” during or after charging, the BBC reports.

    The South Korean company said customers who already bought the phone will be able to swap it for a new one.

    The recall comes just one week ahead of an expected presentation of a new iPhone model from its main rival Apple.

    “We have received several reports of battery explosion on the Note 7 that and it has been confirmed that it was a battery cell problem,” the president of Samsung’s mobile business, Koh Dong-jin, told reporters.

    The firms said it would take about two weeks to prepare replacement devices.

    According to Samsung, the phone has been launched in 10 countries so far but with different companies supplying the batteries.