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Tag: Ikeja Electric

  • Ikeja Electric, UBA partner on payment terminals

    Ikeja Electric has launched payment terminals in 20 United Bank for Africa (UBA) across its network offices.

    The terminals will provide a secure and convenient payment option for customers in those locations.

    Its Head of Corporate Communications, Felix Ofulue, said the initiative would enable Ikeja Electric  to bring efficient service closer to customers.

    “We are confident that the addition of these payment terminals will help us to do an even  better job of meeting the needs of our customers, in making payment of bills a lot easier and more convenient, while also improving their overall experience”, he said.

    “We are committed to providing our customers with the greatest level of customer service and introducing these secure and convenient payment terminals is yet another aspect of our service offerings”.

    Ofulue appealed to customers to take advantage of the proximity of these payment terminals  and avoid making payments to any staff of Ikeja Electric, noting that the company’s linesmen, engineers and technicians are not commissioned to receive cash payments of any kind.

    The terminals are in UBA branches in Akowonjo, Abule Egba, Ijaiye Ogba, Akute, Allen Avenue, Ogudu, Ikeja GRA, Ojodu, Ikotun and Ketu.

    Others are in Ikorodu, Okota, Bank Anthony (Ikeja), Simbiat Abiola Way (Ikeja), New Oko-Oba, Iju, Dopemu, Iyana Ipaja (NYSC),Oba Akran and Oregun branches.

  • Ikeja Electric appeals to customers

    Ikeja Electric appeals to customers

    Ikeja Electric has appealed to customers in Ejigbo, Oke Afa, Ikotun Egbe, Egan, Igando, Arepo, Warewa and Channels Television axis on  power outage.

    Head, Corporate Communications Officer of the company, Felix Ofulue, said the management regretted the prolonged outage witnessed by its customers in and around the affected areas, adding that the outages were due to a faulty 100MVA transformer at Ejigbo Transmission Station, coupled with  other multiple faults along the network of that area.

    The Transmission company, Ayeni said, has commenced repairs on the faulty transformer. However, in the interim, customers will be temporarily back fed through alternative sources to mitigate the current blackout pending the completion of the repair.

    In a related development, the recent damage of the 33KV Electric Towers along Abeokuta Expressway, by a truck has resulted in power outage at Millennium Estate, LSDPC Estate Ojokoro, Agbado, Aboru, Jankara and other parts of Abeokuta environs.

    Technical teams have started effecting repairs, though restoration of power to affected areas, the company said, may take about a week.

    “Ikeja Electric deeply regrets all inconveniences caused our esteemed customers,” he added.

  • Debts: Ikeja Electric begins mass disconnection

    Debts: Ikeja Electric begins mass disconnection

    Ikeja Electric Plc (IE) has urged customers within its network to settle outstanding bills as it embarks on a network-wide exercise to disconnect debtor-customers.

    Its Head, Corporate Communications, Felix Ofulue, urged customers to take advantage of the various payment platforms available to settle their bills.

    He said: “Ikeja Electric has invested in multiple robust platforms that will make bill settlement easier and more convenient. As we deploy more resources to improve the stability of power supply across our network, we will also appreciate a situation where customers promptly pay for energy they consume. It is this healthy partnership that guarantees sustenance and development in the power sector.”

    Ikeja Electric provides an array of payment alternatives for its customers including tokens; scratch card vouchers, which are sold by vendors and agents across its networks; Quick teller, which can be accessed on mobile devices and internet banking.

  • Ikeja Electric gives discount on old bills

    Ikeja Electric gives discount on old bills

    Ikeja Electric (IE) Plc has started to give discount on old unpaid electricity bills to encourage customers to pay up.

    This is contained in a statement  by the firm’s Head, Corporate Communications, Felix Ofulue.

    He said the debt discount initiative provides various percentage discount options to enable customers pay their outstanding bills and meet their financial obligations to the company.

    He added that the initiative, designed specifically for unmetered non-maximum demand (NMD) customers, was to provide an avenue to support customers, especially those who are financially constrained.

    He said: “Ikeja Electric decided to introduce this scheme as a form of financial support to our customers, who are willing to pay outstanding amounts owed us. By providing this discount to them, we also share part of the cost of the consumed energy.

    “The three tier scheme provides a 10 per cent discount for customers who owe between N50,000 and N100,000; 15 per cent discount for those owing above N100,000 but less than N200,000 and 20 per cent discount for customers, who owe above N200,000. Customers are, however, required to apply to the company, stating if they wish to participate in the outright or installment debt discount exercise.”

    According to him, interested customers are encouraged to visit the Customer Care representatives situated at Service Centres, Undertakings or Business Units closest to them for more details with regard to their application. Further enquiries can also be directed to IE Call Center on 01-7000250, 01-4483900 and 0700-0-2255-453 or to customercare@ikejaelectric.com.

    He said customers’response to the initiative has been good; a testimony to the fact that many of “our customers are responsible citizens who, given the right circumstances, will rather pay than owe”.

    Ofulue said the company’s efforts at easing transaction and payment options for customers were recently recognised at the Efficiency Awards, organised by the Nigeria Interbank Settlement Scheme (NIBSS Plc) where it bagged the Cashless Driver Merchant Award.

  • Nigerite, Sterling Bank, Honeywell, others for 9jaSAFE awards

    Nigerite, Sterling Bank, Honeywell, others for 9jaSAFE awards

    • Seyi Law to host Nigeria’s prestigious safety award

    Nigeria Safety Awards for Excellence Hall of Fame (9jaSAFE) 2016 is set to award companies who have created a safe workplace for its employees.

    The Award, which will take place on 9th of September, 2016 at the Lagos Oriental Hotel, Lekki-Lagos is going to be hosted by Ace Comedian, Seyi Law.

    9jaSAFE Award organized by Safety Record Newspaper, publishers of Nigeria’s premiere Occupational Health, Safety and Environment newspaper, is a safety awards event aims at recognizing outstanding health, safety and environment (HSE) initiatives in Nigeria.

    The award ceremony, in its 2nd year, is not only focused on recognizing Nigerian organizations who have created a safe workplace environment for her workers, but also to highlight Nigerians who continue to promote safety within their immediate communities in Nigeria.

    According to a statement signed by Femi Da-silva, Managing Editor of Safety Record Newspapers, he said that the event is organized to honour organizations and individuals who have achieved excellence in their field by the introduction, development and improvement of health and safety standards within their work environment and communities.

    The statement reads: “The award, which have been endorsed by the Institute of Safety Professionals of Nigeria, Lagos State Safety Commission, and World Safety Organisation; others who endorsed the awards event are the Society of Occupational and Environmental Heath Physicians of Nigeria, American Society of Safety Engineers-Nigeria Chapter.

    “Supporting the award event for this year are Ikeja City Mall, Hybrid Group and Kevron Consulting Ltd.”

    Da-silva noted that they have instituted Nigeria Safety Award for Excellence as a humble contribution to advance the culture of safety in Nigeria, noting that several incidents that have resulted in disasters, including mishaps have become a common occurrence in the country, claiming the lives of many and destroying properties worth billions of Naira.

    According to him: “We have had trends of building collapse during and after constructions, ghastly motor accidents on our highways and waterways, and fire outbreaks across the states killing hundreds of people.

    “A passenger boat capsized in the waters around cross river state, killing about a hundred people. And on April 2 in Majidun River, Ikorodu in Lagos, a passenger boat hit a solid object in the water, upturning and throwing all its 28 commuters into the sea. The victims included some pregnant women and a Young couple whose wedding were just a few days away.

    “At different times, there have been reported cases of collapsed – completed or under constructed buildings, some of which had a high number of occupants when they caved in. The Lekki gardens building collapse in Lagos is the most recent.

    “In the case of fire, hundreds of lives have been killed and properties worth billions damaged over the last few years. Quite recently, about 70 people died in the Onitsha tanker fire that occurred after the fuel laden truck lost control as a result of brake failure. This perhaps could have been prevented, had the vehicle undergo necessary checks to ensure safety.

    “The consequence of the countless dangers complied above is the near absence of safety standards in most areas of public exposure in Nigeria today.”

    He revealed that Safety Record Newspaper has been in the vanguard of raising awareness and sensitization on safety matters in the country, hence, taking the lead in berthing the award in its second year running.

    This initiative has been adjudged by stakeholders in the country as the first recognized Nigeria award in Occupational health, safety and environment (HSE).

    “The award is open to any individual/organization committed to practicing health, safety and environment (HSE) managing at the workplace in Nigeria.

    “The award is an invaluable platform set up to endorse organization/individuals’ HSE practice and a means to celebrate success in keeping employee healthy and safe,” he informed.

    He added that the independent safety body would recognize outstanding performance initiatives of individuals towards fostering safety and environment initiative.

    The list of the finalists have been published on their website, and would be published in the second edition of the first ever Nigeria Safety Book of Record, which will be updated annually.

    According to the organizers of the award, they said that interested safety professionals in Nigeria can participate in the event by visiting the website.

    FrieslandCampina WAMCO Nigeria Plc, Sterling Bank Plc, Honeywell Flour Mills Plc, Ikeja Electric, Nigerite are among the organizations billed to be awarded at the second edition of the prestigious Nigerian safety award.

  • Ikeja Electric constitutes committee on Alakuko electrocution

    Ikeja Electric constitutes committee on Alakuko electrocution

    The management of Ikeja Electric (IE) has set up a committee to investigate the electrocution of a 14-year-old girl, Deborah Faleke, at Alakuko area of Lagos State.

    The Head, Corporate Communications Unit of the company, Mr Felix Ofulue, made the disclosure to the News Agency of Nigeria (NAN) on Tuesday in Lagos.

    NAN reports that the incident occurred at about 10 a.m. on May 27 when a high-tension wire fell on the deceased on Fagbeyiro Street in the Alakuko, Lagos State.

    Ofulue said that the committee would meet with members of the deceased’s family to resolve the matter.

    He said that the Safety Unit of the company had commiserated with the family.

    The official advised Nigerians to always look carefully to ensure that they were not under electricity wire or cable while waiting at bus stops.

    “These high-tension wires have been installed close to 60 years back, and it is very risky to be under them when one wants to board a commercial vehicles.

    “Even when you see any form of wire-cut or explosion from transformers, the first thing to do is to run away from the area so that if wire or cable falls, it will not affect you.

    “Life, they say, has no duplicate; we have continued to warn our people to desist from buildings, selling or loading vehicles under power lines.

    “It is even dangerous to hoist flags or install television antenna close to power lines,’’ he said.

    Ofulue said that the company had a monitoring team that had the responsibility of monitoring all equipment within the zone.

    “This monitoring team gives the company regular details on the state of electricity installations and also solicit the assistance of communities in protecting them.

    “We are also educating our consumers on the relevance of all these equipment to them,’’ he said.

  • Ikeja Electric sues Labour to avert blackout

    Ikeja Electric sues Labour to avert blackout

    In a bid to avoid a repeat of the March 7-9 picketing this year that put millions of Lagosians under the Ikeja Electric network coverage in darkness, the firm has filed a suit, including a motion for Interlocutory Injunction restraining the National Union of Electricity Employees (NUEE), Senior Staff Association of Electricity and Allied Companies (SSAEAC), Nigeria Labour Congress (NLC), and others from disrupting or shutting down the operations of the company.

    The injunction also sought to restrain the above named parties, their agents and representatives, from restricting the free movement of staff, customers and technicians and others in and out of all its business premises pending the determination of the suit filed on April 4 this year, before the National Industrial Court

    All defendants in the suit have been so served.

    The company said the suit became necessary to enforce the firm’s legal rights, and prevent a breakdown of law and order, adding that as a law-abiding citizen, it sought the intervention of the National Industrial Court as an unbiased arbiter in the matter of the separation of 229 persons for failing to meet basic appraisal standards set by the firm.

    It has come to the notice of Ikeja Electric management that labour is bent on sabotaging the operations of the business as their actions have gone beyond normal agitation over the separation of their members from the business, the company said.

     

    these actions as attempts by a few individuals to sabotage the economy of the country and frustrate the efforts of Federal Government in improving electricity supply. Hence, Ikeja Electric has been specifically targeted for maximum impact, given that it is a major economic hub of the country.

    The firm continues to assure consumers and stakeholders alike of her commitment to the highest industry standards as far as employee relations, consumer satisfaction and up to date technological and operational processes are concerned.

  • Power supply in more danger as Ikeja Electric exits talks with Labour

    The epileptic power supply will be further threatened as Ikeja Electric (IE), which distributes power to the bulk of Lagos Mainland, at the weekend discontinued talks with Labour.

    The company and workers agreed to the talks as a way forward after last month’s strike following disengagement of workers. The strike completely crippled power supply in the country’s economic capital.

    Yesterday, the company said it had discontinued the talks because “the negotiation was tending towards a proposition that would jeopardise transparency, employee performance and service excellence to customers.”

    Last month, Labour picketed the electricity distribution company for three days over the disengagement of workers who failed to meet the company’s performance objectives and were deemed to be performing below standard. However, the picketing was suspended after Ikeja Electric reached an agreement with the National Union of Electricity Workers (NUEE) and the Nigerian Labour Congress (NLC) to set up a committee to review the performance appraisal and competency assessment process.

    Ikeja Electric’s Head of Corporate Communications, Felix Ofulue, said the company discontinued the talks “due to a clear determination by representatives of Labour to stick to a pre-conceived and irreversible position that the process was flawed. Therefore, the review process was an exercise in futility.

    “Rather than engage in an objective and constructive review of the whole appraisal process which is tailored in line with global best practices, Labour preferred an arbitrary review in which reduced criteria would be applied to certain selected employees who are members of the union”.

    He added: “The performance review process was classified into four stages, clearly detailing steps to be taken at each stage. However, Labour, without taking any of these steps into consideration and any justifiable rationale, insisted the process was flawed and demanded that Ikeja Electric must recall all disengaged staff.

    “While we remain committed to upholding best human capital processes and stakeholder engagement in fostering excellence in the workplace, there are indications that the propositions of certain actors in the negotiation process are against our resolve to provide improved services to our customers and are fixated on jeopardizing our overall interest to move the industry forward so we had no choice but to withdraw in the interest of our consumers”.

    Ofulue said since the electricity sector had suffered great setback for many decades because of mismanagement, it is time to focus on applying quality human capital to salvage the situation.

    The Ikeja Electric called for restraint to avoid the crippling electricity shutdown that accompanied last month’s strike

    He said Ikeja Electric would resist “any attempt to allow its customers go through another harrowing outage ordeal,” saying that the company will not hesitate to seek redress at the Industrial Court should Labour’s action “worsen the power situation which over the few weeks have been dismal due to grid challenges and gas shortage.”

  • Ikeja Electric opts out of negotiation over sacked workers

    Ikeja Electric opts out of negotiation over sacked workers

    Negotiation between Ikeja Electric Company and the Labour over the recent disengagement of workers has broken down with the company opting out of the talks.
    The company in a statement said that the negotiation was tending towards a proposition that would jeopardise transparency, employee performance and service excellence to customers.

    Last month, Labour had picketed the electricity distribution company for three days over the disengagement of workers who failed to meet the company’s performance objectives and were deemed to be performing below standard.

    However, the picketing was suspended after Ikeja Electric reached an agreement with the National Union of Electricity Workers (NUEE) and Nigerian Labour Congress (NLC) to set up a committee to review the performance appraisal and competency assessment process.

    Head of Corporate Communications of the company, Felix Ofulue, explained that the talks was discontinued due to ” a clear determination by representatives of Labour to stick to a pre-conceived and irreversible position that the process was flawed. Therefore, the review process was an exercise in futility.”

    Rather than engage in an objective and constructive review of the whole appraisal process which is tailored in line with global best practices as Ofulue said Labour preferred an arbitrary review in which reduced criteria would be applied to certain selected employees who are members of the union”.

    “The performance review process was classified into four stages, clearly detailing steps to be taken at each stage. However, Labour, without taking any of these steps into consideration and any justifiable rationale, insisted the process was flawed and demanded that Ikeja Electric must recall all disengaged staff.

    “While we remain committed to upholding best human capital processes and stakeholder engagement in fostering excellence in the workplace, there are indications that the propositions of certain actors in the negotiation process are against our resolve to provide improved services to our customers and are fixated on jeopardizing our overall interest to move the industry forward so we had no choice but to withdraw in the interest of our consumers,” he added.

    Ofulue noted that the electricity sector had suffered great setback over several decades of mismanagement and stressed that it was time to focus on applying quality human capital to salvage the situation.

    Calling for restraint, the Ikeja Electric spokesman pointed out that Labour was morally bound to protect the overall wellbeing of the masses, and not the interests of a select few.

    He cited the last picketing exercise which caused great distress to the general public and cautioned against saboteurs and detractors who were bent on scuttling the negotiation process for selfish reasons.

    He said the company would resist any attempt to allow its customers go through another harrowing outage ordeal, cautioning that the company will not hesitate to seek redress at the Industrial Court should Labour disrupt its ability to provide customers electricity supply and worsen the power situation which over the few weeks have been dismal due to grid challenges and gas shortage.

  • Ikeja Electric employs 603

    Ikeja Electric employs 603

    Nigeria’s largest electricity distribution company, Ikeja Electric (IE), has employed 603 people between January 2015 and February 2016, the organisation said in a statement yesterday.

    It added that the appointment is “in keeping with our commitment to drive service excellence through robust human capital profiling and development.”

    Head of Corporate Communications, Mr Felix Ofulue, added that 74 others were promoted across different departments to ensure that it has a pool of competent and capable resources to manage modern trends in efficient power distribution and seamless service delivery.

    “At Ikeja Electric, we place a high premium on human capital development as a vital component of driving its commitment to providing the best service to customers,” he said.

    Ofulue revealed that 229 employees of the company were affected in the disengagement exercise after they failed to meet the required parameters for the company’s performance assessments. He reiterated that the exercise was part of the strategic steps aimed at repositioning the company’s structure for better efficiency.

    He said:  “We will like to state that the number of employees that were disengaged was 229 and not 400 as earlier reported. In accordance with best practice, employees in the organisation went through a thorough, transparent and objective performance assessment exercise and those that were deemed to be performing below the required performance objectives were exited from the organization. This is also to ensure that Ikeja Electric maintains an assemblage of the right staff in the right roles that are equipped to perform optimally.”

    He noted that Ikeja Electric will continue to implement robust human capital optimization policies that are geared towards promoting efficiency and service excellence”.