The Nation Newspaper

Tag: ISO certification’

  • PHRC bags first Africa’s ISO certification

    Port Harcourt Refining Company (PHRC) Limited, a subsidiary of the Nigerian National Petroleum Corporation (NNPC), has attained the International Organisation for Standardization (ISO) 9001:2015 Quality Management System (QMS) certification, the first by any refinery on the continent.

    The Managing Director of 3FM Solutions, Mr. Richard Omale, a Management Consulting Company, whose outfit conducted the QMS assessment, announced the milestone during a town hall meeting of the NNPC Group Managing Director, Dr. Maikanti Baru, with the refinery workers in Port Harcourt.

    Omale, who presented the certification to Baru, said: “PHRC has a lot to gain from sustaining its ISO certification. Apart from belonging to a global movement for improved standards, the certification would provide senior management with an efficient management process and set out areas of responsibility across the organisation, among other benefits.”

    According to Omale, people doing business with the organisation would also have the confidence that they are working with a reputable organisation that does not only have documented processes and procedures but also pays attention to continual improvement.

    The NNPC chief congratulated PHRC workers on the feat. He charged other NNPC subsidiaries to emulate the refinery by ensuring that they are up-to-date in their certifications in line with global standards.

    “ISO certifications don’t last forever. The onus is now on you to redouble your efforts and ensure the sustenance of this certification,” he said.

    The impact of PHRC’s latest certification meant that the company had to keep going through various audits by Bureau Veritas (BV) to ensure that its quality management system was reviewed and standardised based on the streamlined process and improvement plans.

  • Crown Flour Mill gets food, quality ISO certification

    Crown Flour Mill has been awarded the ISO certification for food safety and quality management, ISO TS 22002-1:2009; FSSC 22000; ISO 9001:2015 by Bureau Veritas.

    Thus, becoming the first flour milling company in sub-Saharan Africa to be certified to ISO TS 22002-1:2009; FSSC 22000

    The ISO certification specifies the eight quality management principles which define the way an organisation operates to meet the requirements of its customers and stakeholders. These include customer focus, leadership, involvement of people, process approach, organisational context, continual improvement, fact-based decision making and risk-based decision making.

    Speaking on the achievement, the Head of Operations/Senior Vice President of Crown Flour Mill, Sanjeev Goel, noted that the certification has created a robust system in place, taking the company a step further on its continuous journey towards excellence in quality.

    “In our quest to improve quality, we have created an integrated global approach that recognises the interaction of every function and activity in our organisation. This certification has enhanced our quality and food safety management system,” Goel said.

  • Mobile money operator gets ISO certification

    Fets Limited, a mobile money company has secure ISO9001 quality standard.  The standard is based on quality management principles including strong customer focus and continual improvement.   Its  Chief Executive Officer, Omotade Odunowo, said:“We have a commitment to excellence in mobile money services.”

    Fets Ltd, Nigeria’s leading mobile money transfer company, announced today that it has secured the prestigious ISO (International Standards Organisations) 9001 quality certificate. The certificate is overseen in Nigeria by the Nigerian Standards Council and is issued to companies which, amongst other requirements need to demonstrate strong customer focus and a commitment to continual improvement.

    Commenting on the ISO9001, the first to be awarded to a Nigerian mobile money operator, Fets CEO Omotade Odunowo said: “The team at fets has been working since September 2017 to secure this important certificate. It shows that we have a strong commitment to excellence in mobile money services.

     

    This ISO9001 is an endorsement of the products and procedures we have implemented over the years.”

     

     

  • NDIC achieves ISO certification

    The Nigeria Deposit Insurance Corporation (NDIC) has obtained three certifications from the British Standards Institution (BSI) for Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012 after a rigorous process of satisfying the conditions precedent to accreditation.

    The British Standards Institute, thoroughly engaged and audited the corporation’s  operational processes between April and July 2017 to determine its conformity with the standards.

    The formal presentation of these certificates is however postponed till first quarter of 2018. The NDIC is the first public organisation in Nigeria to be so certified with three standards simultaneously. By these achievements, the corporation is poised to enhance the level of operational readiness to deliver on its core mandate while   continuously improving on the service delivery to meet the expectations of its stakeholders through sound information security, efficient IT management system and a robust business continuity system.

    The corporation stands to benefits from those ISO certification standards are of strategic importance in peer review.

    Amongst others, there would be improved information deliverables, availability and efficient services, effective communication as well as sound internal processes that would further engender public confidence in the banking system which would deepen financial system stability.

     

  • NDIC achieves ISO certification

    NDIC achieves ISO certification

    The Nigeria Deposit Insurance Corporation (NDIC) has obtained three certifications from the British Standards Institution (BSI) for Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012 after a rigorous process of satisfying the conditions precedent to accreditation.

    The British Standards Institute, United Kingdom, thoroughly engaged and audited the corporation’s operational processes between April and July 2017 to determine the conformity of the corporation to the standards.

    The presentation of the certificates is, however, postponed till first quarter of 2018. It is worthy to note, that the NDIC is the first public organisation to be so certified with three standards simultaneously in Nigeria.

    By these achievements, the corporation is poised to enhance the level of operational readiness to deliver on its core mandate while continuously improving on the service delivery to meet the expectations of its stakeholders through sound information security, efficient IT management system and a robust business continuity system.

  • IE gets ISO certification

    IE gets ISO certification

    Ikeja Electric (IE) will not compromise the safety of customers under its jurisdictions, as part of efforts to promote growth, Its Chief Executive officer, Anthony Youdeowei, has said.

    Speaking during the presentation of the ISO 9001 & OHSASA 18001 to the company in Ikeja, yesterday, he said the certification was a product of the commitment of the firm to safety, quality management of materials and resources.

    Youdeowei said: ‘’As a responsible organisation, we (IE) would not relent in our efforts to provide safety needed by our customers during and after installations of equipment needed to improve power supply to them. The safety standard and training is not limited to the IE customers, but to customers and other stakeholders, especially the Licensed Electric Contractors Association of Nigeria, who are certified to carry out installations of electrical items in various communities, especially the wiring of buildings and other activities.’’

    According to him, IE is the first and the only company in the power sector to receive the certification, stressing that the development would encourage other operators to try to get the certification.

  • SON presents ISO certification to CHI

    Standards Organisa-tion of Nigeria (SON) has presented certificate of conformity to the requirements of NIS ISO 9001:2015 Quality Management System standards to Consolidated Hallmark Insurance (CHI) Plc.

    Speaking during the presentation held in Lagos, SON Director-General, Osita Aboloma, said with the certification, CHI is in tune with best practices and in line with the stipulations of the International Organisation for  Standards.

    Aboloma explained that ISO 9001:2015 Quality Management System approach now provides the company a robust globally recognised and acceptable solution to address the challenges associated with consistently meeting requirements and addressing future needs and expectations of their customers in an increasingly dynamic insurance business environment.

    He stated that it also ensures that they consistently provide products and services that meet customer and applicable statutory and regulatory requirements while managing the internal and external issues and addressing the risks and opportunities associated with insurance business.

    He stressed that the adoption of the ISO 9001:2015 Quality Management System framework reflects CHI’s mission and vision to be a first-choice provider of insurance and other related services in Nigeria while preserving wealth, reducing anxiety and thus creating value.

    He challenged the company to keep the system healthy and up to date to reap the benefits of ISO approach to Quality management, noting that SON already has in place a process of receiving information from their customers to be sure that they are living up to expectations and improving continually.

    He said: “This system having been certified has been placed on annual surveillance audits to ensure continuing suitability and effectiveness of the implementation of the quality management system. In the course of the audit exercises, where non-conformances are observed and are effectively corrected within specified time frame, the system will retain the certificate. However, the certificate will be withdrawn if the structures in place for certification break down and necessary corrective actions are not taken on observed non-conformances.

    “By the presentation of this certificate today, CHI is adjudged to have a system that gives customers the assurance of your ability to consistently provide products and services that meet their requirements at all times thus promoting their confidence. This focus on quality service delivery will also strengthen your competitive strategies.”

    The Managing Director, CHI, Eddie Efekoha, said the company is committed not only to meeting the expectations of their clients but surpassing them.

    “We are on a mission to preserve wealth, reduce anxiety and create value for our clients. We preserve their assets through insurance, and when losses occur, we reduce the anxiety that usually accompanies such. We have been committed to quality and are today joining the only other insurance company we know that has been so certified by SON.

    “We will not abuse this privilege of our certification and are proud to have obtained the Quality Management System Certification from the SON. The internal processes of the company were audited by SON and confirmed to be such that provide the customers with the right level of quality service delivery,” he added.

  • Wema Bank gets British institute’s ISO certifications

    Wema Bank gets British institute’s ISO certifications

    Wema Bank on Thursday the British Standard Institute (BSI) had awarded it International Organisation for Standardisation (ISO) certifications.

    In a statement on Thursday in Lagos, the bank said the awards were the IT Service Management System and the Information Security Management System certifications.

    IT Service Management System certification indicates that Wema Bank has designed, developed, established and implemented a template for improved IT services for both its internal and external customers.

    The Information Security Management System certification attests to the bank’s commitment to security of both customer and the bank’s data.
    The statement quoted Mr Segun Oloketuyi, the bank’s Managing Director, as saying that the certifications came at a time the bank just secured its National Banking licence.

    Oloketuyi said that the certifications further emphasised the resolution of the bank to always abide by its philosophy of service excellence and customer focus across all service points.

    He reiterated the commitment of the bank to continually improve its services using top notch technology for the benefit of its customers.

    Oloketuyi said that the service innovation would continue to be a major component of the bank’s value delivery to customers.

    Mrs Nike Makanjuola, the Head of Programme Management Office in Wema Bank, said the certifications showed that Wema Bank’s internal processes ranked among the best in the industry.

    Makanjuola said the certifications were in line with the bank’s value proposition to be an institution of choice in service delivery and superior returns.

    She said that the bank would continue to sustain its leadership position and meet the changing demands of different generations of customers.

    The British Standard Institute (BSI) is one of the leading organisation in Audit Management Systems and Processes.

    According to the bank, the certifications are the world’s highest accreditation for Information Security and Service Management.

  • Sterling Bank bags ISO certification

    Sterling Bank bags ISO certification

    Sterling Bank Plc has received the TCIC ISO 20000-1Certification. The feat is in recognition of its attainment of best Service Management Standards and global best practices in service management.

    TCIC Global Certification Limited is a Management System Certification Independent Audit/Assessment Accredited Training provider founded in 2003. The company provides the certification audit of the management system, independent audit/assessment services, the personnel certification/ registration and the Accredited Training Providers alongside other value-added service for the clients.

    With this development, Sterling Bank has met one of the components spelt out in the Central Bank of Nigeria (CBN) roadmap for Technology Departments of deposit money banks in the country.

    The bank in a statement signed by its Group Head, Strategy & Communications, Shina Atilola explained that the journey to implementing ISO 20000-1 commenced in July 2014 and ended in February 2015. The training and certification audit took place between July and August, 2015.

    “This certification came about after an audit was conducted on the Bank to review our people and practices. The standard stipulates a certain level of competence for IT (Information Technology) staff, and in order to meet this standard, several staff within our Technology group undertook trainings and certification examinations,” he said.

    “In achieving this feat, the Bank implemented 13 processes and also created an IT service management unit, of which the IT service desk is an important component. The 13 processes are Capacity Management; Service continuity and availability Management; Service level Management; Service reporting; Information security Management; Budgeting and accounting for services;

    He said the lender is already reviewing proposals on the implementation of other components spelt out by the apex bank as part of its road map in ensuring that technology deployed by financial institutions in the country are in line with international best practices.

    He stated that the Bank will continue to improve on service delivery and added that “the demand for documentation that the standard requires is equally consistent with the Bank’s aspiration of being data led, this has helped in a great way to guide decision making in Technology”.

    Mr. Atilola also assured that the Bank will continue to establish clear framework guiding Change, adding that the creation of   business relationship management unit that ensures regular engagement between IT and its customers has made IT to be in the forefront of business activities and provides input upfront, as opposed to being relegated to the background.

  • FirstBank acheives complaints management ISO certification

    FirstBank acheives complaints management ISO certification

    First Bank of Nigeria Limited has again achieved an international certification on Complaints Management.

    The certification was achieved on the heels of the bank’s drive to improve its management controls and processes that deal with handling customers’ complaints more effectively and efficiently.

    The certification has confirmed its operational efficiency in identifying trends and the underlying root of complaints, as well as prompt resolution of complaints whilst it accentuates the bank’s commitment to delight its stakeholders through a more customer focused approach.

    With the ISO 10002 certification, FirstBank has again become the first institution in Nigeria, to obtain an internationally recognised certification for complaints handling, benchmarked against global best practice.

    The certification was achieved after successfully deploying the service management module of the Customer Relationship Management tool to assist with effective collation, tracking, notification and storage of customer complaints bank wide and a rigorous audit conducted by the British Standard Institute (BSI).

    According to FirstBank’s Group Executive, Technology and Services, Abdullahi Ibrahim, the bank’s attainment of this feat reassures our customers of the Bank’s resilience and continuous improvements in line with global best practices.  Ultimately, this elevates the FirstBank brand, underpinning its commitment towards the resolution of all customer concerns.

    “This is another competitive advantage we have and it would reinforce the confidence of our stakeholders in their relationship with the Bank and this is consistent with our brand promise to always put our customers first and deliver the ultimate gold standard of value and excellence,” he stated.