The Nation Newspaper

Tag: ISO

  • Heritage Bank bags ISO award

    Heritage Bank bags ISO award

    Heritage Bank Limited has been awarded the ISO/INEC 27001:2013 certification in recognition of its commitment to effective and secured financial system. The bank got the certification award in less than three years of operation and therefore joined the league of big players in the industry, including the Central Bank of Nigeria which is ISO/INEC 27001 compliant.

    The award was presented on behalf of the British government, to the bank in Lagos by the Deputy High Commissioner in Nigeria, Mr. Ray Kyles.

    Kyles commended the bank for setting high standard in the financial industry and pledged the continued support of the British government for Nigeria’s financial institutions. “It is not an easy task. This award remains a cornerstone of your reputation,” he said.

    The Managing Director of the bank, Mr. Ifie Sekibo, noted that banking is a business of risks management, from assets to data, adding that it is fundamental that whatever a customer keeps in a bank is in safe custody. “This is a day to beat our chest. Heritage Bank is an idea, not a bank. We are a service company providing banking service; and we are the best in the class of security of our information systems. It means funds kept with us are safe. This award is a validation of our mission to promote high ethical standards, integrity, and good business practices,” he said.

    Sekibo stated that innovation is inevitable for the banking industry. This, he said, is due to changing dynamics across the globe which has penetrated banking. He therefore, reiterated the commitment of his bank to introducing more innovative banking products and services to meet the needs of its customers.

    Solomon Edun, Managing Director of Global Infoswift, the consultant to the project explained that the certification is a rigorous exercise that confers internationally recognised standard on the recipient. He added that the award is the most rigorous certification in terms of information, process/data and asset security.

  • VDT sets for ISO 20000 certification

    VDT Communication Limited will soon be awarded the International Standard Organisation (ISO) 20000 Certification, adding that the huge success and immense benefit of ISO 9000-1:2008 Certification it enjoyed, the company is ready for 1SO 20000-1:2011 Certification.

    In a statement, the Marketing Communications Manager of the firm, Mr. David Ese, said the main focus of this ISO 9000:2008 certification was to create premium quality management system for VDT. ISO 20000-1:2011 certification focuses primarily on fine-tuning the operational processes of VDT. Key among these processes includes service delivery, control, complaints resolution and relationship management.

    However, both ISO 9000-1:2008 and ISO 20000-1:2011 certifications are strongly relevant to the business of VDT and both are ultimately aimed at providing top-notch standard of quality experiences and satisfaction to VDT customers that can favourably compete globally.

    ISO 20000 is the first international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework.

    “It promotes full integration of IT services with business strategies while providing a formal framework for service management. The journey to ISO 20000:2011 certification started since February. Awareness training session was organised for VDT staff members. From then until now specialised training sessions, documentation and implementation in different departments are in top gear. It will enable VDT to adopt an integrated process approach to effectively deliver services to meet business and customer requirements,” he said.

    Ese noted that this will ensure VDT functions at its optimum level as it effectively identifies and manages several inter-related activities. Thus provision of well coordinated and integrated service management processes will ensure that VDT maintains ongoing-control, greater efficiency and opportunities for continual improvement.

    According to him other  benefits of the certification to VDT includes: reduction in incidents and improved incident management, improving corporate image and credibility of VDT, adoption of an integrated process to the delivery of IT services, reduction in response times and interruptions to IT service, improved management of cost and increase profit, inculcating a culture of continuous improvement into VDT operations, greater understanding of roles and business objectives, ensures consistent premium delivery of VDT services, gives VDT a competitive edge  and most especially increased customers’ satisfaction, customers’ delight and reinforces  customers’ loyalty.

  • First Bank attains ISO22301 certification

    In further demonstra-tion of its leadership position in the Nigerian banking industry, First Bank of Nigeria Ltd has once again achieved yet another milestone by being the first banking institution in Nigeria to achieve the new international certification on Business Continuity Management, ISO22301 (Societal Security: Business Continuity Management System).

    ISO 22301, the world’s first international standard for Business Continuity Management (BCM), has been developed to help organisations minimize the risk of disruptions. It specifies requirements from organizations to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to prepare for, respond to and recover from disruptive events when they arise.

    According to FirstBank’s Group Managing Director/Chief Executive Officer, Bisi Onasanya the Bank’s attainment of this feat is a demonstration of our commitment to delivering sustained, consistent and exceptional services to our customers and meeting the expectations of all stakeholders even in the event of any disruptions.

    “The ISO22301 Certification on Business Continuity Management was accomplished following a rigorous transition preparation, requirements implementation and review by British Standard Institute (BSI) from the BS25999 to the new international standard – ISO22301 and as such, it further underscores the fact that FirstBank will uphold global best practices and continual improvement with respect to our Business Continuity Management System and thereby giving our stakeholders another reason to have unwavering confidence in their relationship with the Bank,” he said.