Tag: iSON

  • New female football club berth in Abeokuta

     iSON female football club has been inaugurated in Nigeria.

    The new female football club will serve as a discovery platform for talents, the owner of the club has said.

    According to Information Technology company, the club is ready to groom discovered talent from grassroots to the podium of the round leather game.

    An inaugural match was played in Abeokuta, Ogun State, between inbound and outbound teams of the company.

    READ ALSO: Female footballer banned for beating opponent

    According to iSON BPO’s Group CEO, Pravin Kumar, the club is open for employees explaining that this will help in improving employee engagement, improving job satisfaction amongst staff members, and portrays iSON as an advocate in women empowerment.

    “We are very proud to launch the first iSON female football team. We believe this is a step in the right direction in the advocacy for women empowerment. It is truly memorable inventiveness for us, as others are now following in our footsteps. It is a moment of pride for us and was an important occasion, as we now have a female football team,” he added.

    One of the key rationales behind the initiative is to reduce youthful exuberance and ensure that the female team can match their male counterpart in the sports arena. The team is ready to meet any female football team to further test their might.

  • Airtel, Girl Effect, iSON Group to empower vulnerable girls

    Airtel Nigeria has announced a partnership with Girl Effect, an international non-profit organisation and iSON group, the largest Information Technology Group in Africa, to empower rural and vulnerable girls in matters relating to finance, entrepreneurship, health, economic empowerment and safety, among others.

    With the partnership, Girl Effect and iSON Group will leverage their highly successful Girls Connect initiative to give rural girls a voice. Girls Connect is an innovative interactive voice response (IVR) service that enables girls to listen to pre-recorded stories on their mobile phones before connecting to a specially-trained role model to answer their questions.

    Girl Effect and iSON Group ran a successful pilot of Girls Connect across five locations in Kano last year. No less than 44,000 calls were made to the service during the eight-week campaign, five times more than originally expected. Since July, last year, the programme has been live state-wide across Kano and Edo, in both Hausa and Pidgin.

    Commenting on the initiative, its Director, Corporate Communications & CSR, Emeka Oparah, said: “Airtel is proud to be associated with Girl Effect and iSON on this exciting journey to empower and liberate girls across the country.

    “At Airtel, we are intensely interested in connecting our esteemed stakeholders to the people, information, resources and opportunities that will enable them succeed and realise their full potentials. With the Girls Connect initiative, it our hope that more girls will be inspired, empowered and encouraged to do more, achieve more and change the world.”

    Hadeezah Haruna-Usie, Deputy Country Director at Girl Effect Nigeria, said: “Girls Connect is an innovative campaign that is empowering girls.’’

     

     

     

     

     

     

     

  • 2018: iSON Emerges Best Company for Work Place Practices

    Business Process Outsourcing firm, iSON Xperiences, has been awarded ‘Best Work Place Practice” under the Sustainability, Enterprise and Responsibility Awards (SERAs) 2018.

    The firm formerly known as iSON BPO, competed and defeated 55 companies in Africa to clinch the award. The prestigious award ceremony was held in Lagos.

    The award was in recognition of iSON Xperiences’ outstanding and innovative approaches inemployee engagement and alignment such that they feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work while ensuring that all its employees enjoy peace and prosperity through its strong management commitment and a participatory approach to workplace safety and health; and by way driving sustainable development across the communities beyond the reach of its operation.

    Commenting on the award, Founder & Chairman of iSON Group, Ramesh Awtaney said, “We are deeply honoured to receive this award. This year was highly competitive as we had to battle 55 other great companies across Africa to win the award.To be recognised by the SERAs is a fulfilling achievement for us.

    This award is about defining our role towards humanity while at the same time creating value for our employees, customers, shareholders, communities and the society at large. We are not resting on our oars as adding value to our stakeholders and the lives of Nigerians, especially in communities where we operate remains a focal point in iSON Xperiences’ CSR activities”.

    At iSON Xperiences, we stay committed to ensuring that we place priority on not just being a profitable enterprise but also one that is genuinely concerned about the planet and its people and this award is a proof to how well we have come.

    This win is one that accentuates our passionate pursuit of our long-term vision of inclusive growth of all our stakeholders, especially our employees who have been committed to providing only the highest standard of services in line with international best practice to our customers”, Ramesh added.

    The SERAs – CSR Awards is an annual project which aims to promote as well as raise awareness about the roles organizations play with emphasis on their responsibility towards stakeholders and the social development of Africa.

    This edition was themed ‘Poverty Eradication Through Sustainability: Turning Challenges into Opportunities’ and focussed on uncovering those organisations whom through their CSR and sustainability activities have committed themselves to reduction of poverty and helping the continent to meet up with its aspirations in all areas of sustainable development goals.

    This award follows successive recognitions of iSON Xperiences for its sustainability initiatives including, the “Best Company in Poverty Eradication” and “Best New Entrant in Corporate Social Responsibility” awards in 2017.

    The company was also shortlisted in the categories of; ‘Best Company in Promotion of Gender Equality and Women Empowerment’ as well as ‘The SERAs Innovation Prize’, and ‘Best Corporate Communications Team’ at the SERA Awards this year.

  • ISON, Avaya Harp on Improved Customer Experience Management in Nigeria

    ISON Technologies, in partnership with Avaya, recently hosted an exclusive Customer Experience Management (CEM) forum to address the needs to build connected experiences for today’s digital world in Nigeria.

    The event which took place at the Intercontinental Hotel, Victoria Island, Lagos, was well attended by industry experts and IT professionals.

    The Customer Experience Event provided invaluable insight into how businesses can achieve greater value from Avaya’s communications solutions and iSON Technologies and how these jointly can solve some of Nigeria’s pressing business challenges. The event also provided an environment for leaders to gain knowledge on recent advancements in designing, building and operating the right technology to underpin business growth. 

    At the event, the Vice President and Head of Services, iSON Technologies, Saurabh Jain assured customers of iSON Technologies’ commitment to providing a full stack of IT Services across the lifecycle of business design. “As a strategic Digital transformation and operations partner in the domain of IT services, infrastructure and datacenter design & management in Africa and Middle East, iSON Technologies has narrowed its focus on customer experience management solutions and technology in Africa”, he stated.

    Also speaking at the event was Karam Jabi, Managing Director for Avaya in Africa, who expressed confidence in the successful partnership of Avaya and iSON Technologies. He said: “Businesses around the world are looking to simple and efficient ways to integrate emerging technologies to differentiate for talent retention and customer loyalty.  With Avaya being a global leader in the communications industry for the digital world, we look at partners like iSON to bring our customers’ vision to reality.

    This year, Avaya is one of two companies named a Worldwide Leader in both Contact Center Infrastructure and Unified Communications by Gartner 2018 Magic Quadrants.

    More than 90% of the Fortune 100 are Avaya customers, and companies in over 170 countries around the world choose Avaya contact center solutions to transform their customer service and support operations. Avaya’s comprehensive, end-to-end portfolio helps drive digital transformation by providing a secure, flexible platform, the ability to create and integrate applications from Avaya, in house or from third parties, and the workforce management tools to ensure continuous improvement.

    Avaya’s flagship contact center offering, Avaya Oceana™, enables omnichannel capabilities for a personalized, multi-touch customer experience, a context-rich agent environment and seamless interactions and handoffs between mobile, self, and assisted service.

    ISON Technologies is concerned with developing skills and leveraging resources pools in Africa. So far, iSON Technologies aims to deliver over 1 billion voice traffic transactions management per year for various enterprises, 70% market share on delivering services to telecom companies in Africa on Avaya platform, 99.5% plus availability ensured for the business to deliver optimum customer service, 100 plus applications are being managed and enhanced every quarter, 100 plus skilled resources on various products of Avaya technology and 25 plus core team of application development across customer experience platform.

  • iSON, Staxx partner to strengthen mobile device security

    iSON Technologies, a leading technology services provider in Africa has announced a strategic partnership with Staxx Solutions, a technology solutions provider with strong focus on mobile security. The partnership is aimed at providing customers with the best of breed in mobile device cyber security solutions.

    The new partnership will serve 29 countries across Middle East and Africa and will augment both companies’ efforts to help businesses detect and block the growing number of cyber-attacks on mobile devices, while managing their communications. These selected regions are most vulnerable to cyber-attacks and through this partnership, iSON Technologies and Staxx Solutions have demonstrated a strong awareness of the environment for which they intend to dominate.

    Mobile devices are now the standard computing platforms in all organizations. This new paradigm improves user productivity and effects fast and seamless communication among units and beyond. However, it also exposes data on the devices to theft, harassment and other channels of misuse that could signify danger. A single attack can result in a security breach, compromising an organization’s entire data, assets and brand. The strategic goal of this partnership is to help organizations mitigate these risks to their businesses.

    Speaking about the partnership, Akshay Grover, Chief Growth Officer, iSON Technologies said, “Our mission to always provide solutions to mobile analytical issues remains unchanged, and this is a step in the right direction to ensuring that our clients experience maximum safety while using their mobile devices”. Our portfolio provides security solutions to help organizations holistically protect their people, infrastructures, data and applications; offers solutions for network and infrastructure security, advanced threat protection for modern day threats, application security through its complete lifecycle, data-centric security, identity and access management, he reiterated.

    Commenting on the partnership, Shuaib Mahmud, Chief Executive Officer, Staxx Solutions, said, “STAXX seeks to provide the best of breed Mobile Cyber Security solutions to the markets we serve enabling businesses to protect their mobile enterprise. Partnering with world class leaders like iSON allows us to reach a much broader market segment. With Africa and the Middle East experiencing some of the highest growth and adoption rates of Mobile technology, there could be no better place to launch than a region rich with incredible business opportunities and a partner that offers the breadth of coverage like iSON”.

  • iSON Technologies Win Two Covetious Awards @ NITA

    iSON Technologies Win Two Covetious Awards @ NITA

    iSON Group bagged two Prestigious awards at the 2017 Nigerian Technology Awards, (NITA) in Lagos.

    At the annual awards, iSON Technologies -subsidiary of iSON Group-carted away the coveted Managed Services & Support Company of the Year award while iSON BPO International Limited, took home the Innovative Call Centre Service Provider of the Year award.

    Henry Erigha, Sales Director – West Africa and Cynthia Egwudobi, Business Development Executive receiving the award for Managed Services & Support Company of the Year for iSON Technologies.

    Sujeet Matwankar, Head- HR and Henry Erigha, Sales Director – West Africa receiving the award for Innovative Call Centre Service Provider of the Year for iSON BPO. These awards were in recognition of iSON Group’s excellent contributions and achievements towards building a sustainable economy in Nigeria’s Technology space.

    The Awards also aimed to encourage the company to further develop innovative and creative Technology solutions, which will uplift the image of Nigeria both locally and internationally. The Nigeria Technology Awards (NiTA) is an award ceremony organized to recognize, celebrate and reward Technology Entrepreneurs, Innovators, Academicians, Inventors and policy makers (Government) in Nigeria through online voting.

    The Awards is aimed at building a large scale and internationally recognized Technology Awards in Nigeria.

    Sujeet Matwankar, Head- HR and Henry Erigha, Sales Director – West Africa receiving the award for Innovative Call Centre Service Provider of the Year for iSON BPO.

    The award ceremony is organised by Technology AVENUE a leading Technology, Media, Events & Entertainment Management Company with unparalleled and unique approach to service delivery.

    Accepting the awards on behalf of Mr. Ramesh Awtaney, the Founder and Chairman, iSON Group, were Sujeet Matwankar Head of Human Resources, iSON BPO and Bakare Adebayo, Deputy General Manager – HR, iSON BPO and Mr. Henry Erigha Deputy Sales Director, iSON Technologies and Ms. Cynthia Egwudobi, Business Development Executive, iSON Technologies.

    They all expressed excitement and gratitude for being part of the award ceremony. Sujeet Matwankar said, ‘We are deeply honored to receive both awards. iSON is passionate about driving and expanding the IT / ITes / Contact Center industry all across our footprints around the world, especially Africa with its tremendous potential.

    To be recognized by NiTA, is a rewarding achievement to us.” For over six years in Africa, iSON has taken the lead in driving digital inclusion and providing end to end solutions that facilitate the growth and diversity of technology within its markets.

    Its Founder and Chairman, Ramesh Awtaney, has received several awards and commendations for his exemplary role in fostering a truly Digital Africa. iSON’s investment in developing local systems and empowering local talent through skill development centre has become the prototype to follow.

    The company has inculcated proven best practices from IT driven markets like India and reversed the exploitative trend of “taking work to IP” that was prevalent in African industry. Instead, iSON Group has proven that it is possible to take “IP to work” to help Africa generate large scale employment and revenues.

  • iSON chief: Africa’s $32b ICT market skewed

    The Founder/Chairman, iSON Group, Ramesh Awtaney, has said the $32billion market value ascribed to Africa’s information communications technology (ICT) market is skewed.

    In a presentation on: Bringing Intellectual Property to Work: Create Onshore Model, Target Offshore Opportunities, at the 2017 London Business School’s Africa Business Summit, he said in a continent of over a billion people, the ICT market in Africa, excluding South Africa is valued at only $10 billion. South Africa’s ICT market is valued at over $22 billion. The country alone accounts for about 68 per cent of the entire market in Africa, making the figure skewed.

    Ramesh examined the opportunities in Africa’s ICT sector in relation to India’s industry where ICT is creating a massive jobs. According to him, ICT is the propelling factor in India’s 6.5 per cent average annual grosss domestic product (GDP) growth for past two decades and at present commands a 10 per cent share of the country’s GDP. Also 38 percent of India’s export is ICT services. In the $2 trillion economy, the sector rakes in $100 billion in exports. The best case of ICT export in Africa is that of Kenya where contribution is 0.06 per cent of GDP.

    India has been on its ICT journey since the 1990s. Globally, the country represents 55 percent of the ICT offshore market. The $100 billion ICT offshore industry has capitalised on the availability of educated youths. This was achieved through the engagement of all stakeholders through training. If the domestic market is included, the sector is worth $200 billion.

    In 2015 approximately 230,000 new jobs were added in India’s ICT sector, while sector’s current overall employment figure remains well north of 10 million. This feat was not achieved on the back of profound innovation or sudden breakthrough. It was a collective determination to get things done by government, academia, and industry experts as a means to fuel economic growth.

    Ramesh is convinced that what India did in 25 years can be achieved by Africa within five -10 years if India’s model can be replicated. Like India, all Africa requires is commitment to attain this height. The youth population of India in the age group 15-34, 400 million while Africa is comparable with 300 million youth. The ICT sector requires only one material which is educated youth which Africa seems to have in abundance. Furthermore, in Africa not only English but French, German, Spanish and Arabic are also widely spoken.

    In the 1990s and early 2000, offshore was the buzzword in India as jobs moved from Europe and America to India, whereby know how of processes became the intellectual properties. As economies begin to grow in Africa, there is a need to outsource non – core functions. This can be achieved in two ways. Either one brings work to intellectual property or knowledge (intellectual property) to work.

  • Courteville, iSON, Guinness Nigeria, others win Great Place to Work Awards

    Ten companies emerged winners of the ‘Great Place To Work (GPTW) Nigeria awards, over the weekend. These awards include: the Bright Spots award, a new category of awards which was introduced to recognise those organisations that are engaging with their employees, customers and communities in deep and authentic ways. Three organisations were recognised for this award; Courteville Business Solutions, SANOFI Healthcare and iSON BPO.

    Eight organisations made it to the list of Best Companies to Work for in Nigeria 2016. The organisations include: EMC Information System Nigeria Limited, which came tops, Courteville Business Solutions, which also won in the Bright Spots Award category, came second in the Best Companies to Work for in Nigeria. Other companies thst made the list include: Guinness Nigeria which emerged in the third place position, SC Johnson took the fourth position;  Microsoft Nigeria, Poise Nigeria; Konga.com,  and Chemical and Allied Products, in that order.

    This year’s edition, the fourth in the series, also had the “Best Practices Awards”. These are companies that delivered excellence in Corporate Social Responsibility (CSR), People Leadership, Employee Wellness, and introducing a new category under this, the organisation that caters to the needs of Millennials.

    iSON Group, one of the winners in the Bright Sport Awards category, also won the award for excellence in CSR, Konga.com, which came seventh in the Best Companies to Work for in Nigeria, smiled home with the Best Company to work for Millennials. Again, Courteville Business Solutions got the award for excellence in People Leadership while Guinness Nigeria Plc won the award for delivering excellence in Employees’ Wellness.

    The Minister for Industry, Trade and Investment, Dr. Okechukwu Enelamah, who was the Keynote Speaker at the event, described the award as “a welcome initiative and an avenue for inspiring greatness,” and challenged organisations to” rise beyond the ordinary to pursue excellence.”

    While commending Great Place To Work Nigeria for the initiative,  Enelamah congratulated all the winners and awardees, pointing out that it was his desire that the awardees will see the awards, not as an excuse to bask in their accomplishment, but as a challenge to do more and even better and to be role models for others.

    “Individuals, brands and even governments rise and fall on the strength of the trust that people repose in them. The world’s most valuable companies hold much of that value to what experts call brand equity, which in lay man’s term is simply a reflection of the quality of trust they engender in their stakeholders,” Enelamah said.

    He said the Federal Government has prioritised job creation and enhanced productivity, including the provision of an enabling environment for the private sector to thrive in form of

    consistent policies and infrastructure. He also said his ministry was working to provide the support Micro, Small and Medium Enterprises (MSMEs) need to thrive, especially

    since they constitute over 60 per cent of the Gross Domestic Product (GDP). The support, he said, will entail training, capacity building and ultimately financing. “Finally we will also seek to proactively attract investment both local and international,” he added.

    The Chairman of Great Place To Work, Nigeria, Ghandi Olaoye, said: “A Great Place To Work is one where employees trust those they work for, take pride in the work they do, enjoy credibility of management, respect each other and take pride in the organisation they work for”.

    Olaoye, who was represented by a Board member, Kunle Malomo, pointed out that the companies that were recognised were those that have gone over and above, not just the rating by the Nigerian standard, but by the global ratings of Great Place To Work, based in San Francisco, in the US. He said the companies that were rated by their employees through a Trust Index and Culture Audit developed by the organisation, met the minimum requirements of being rated as best workplaces in the country