Executive Chairman of Premier AI Agency, Kingsley Uchenna Eneh, has assured Nigerians that the advent of Artificial Intelligence (AI) is not meant to displace workers but to improve workplace efficiency across sectors, organisations, and industries.
Speaking at the “Hello AI: Revolutionizing Customer Service Delivery” conference in Abuja, Eneh addressed growing fears of job losses due to AI adoption, urging Nigerians to gain a proper understanding of the technology.
“AI is not as threatening as many people think,” he said. “It’s here to stay, and rather than take away jobs, it will help create a more structured and efficient work environment. Nigerians must learn what AI is, understand its role, and be prepared for the future it brings.”
Eneh said, “This conference is not just about technology, it is about possibilities and how artificial intelligence, particularly AI, can shape customer service by automating operations and affecting efficiency across industries and organisations.
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“The effect of this ranges from education to estate, healthcare to governance and banking to hospitality. We are in this conference to learn and encourage Nigerians to embrace this technology that is taking over the world already. As much as AI is practical and efficient, people still have specific duties they do that AI cannot be involved.
The Director General of the National Information Technology Development Agency (NITDA), Kashifu Inua Abdullahi, who was represented by the Director IT Infrastructure Solution, Ladego Oladejo said the Artificial Intelligence was developed under the ministry of Communication noting that the country needs it as the world is shifting rapidly towards automated systems.
The DG added that AI engages citizens and drives inclusive economic growth. It builds foundation and digital infrastructure, it develops the AI ecosystem, and it accelerates sector transformation while ensuring inclusive capacity building.
He highlighted that Africa cannot be left behind but rather take its place at the forefront of the revolution.