Tag: luggage

  • DANA Air passengers retrieve luggage

    DANA Air passengers retrieve luggage

    THE luggage of the 44 passengers that boarded the DANA Air MD 83 aircraft Flight 9J0363 from Abuja to Port Harcourt on Tuesday has been retrieved, it was learnt yesterday.

    The retrieve of the luggage, a source close to the airline said, came after complaints by some of the passengers who boarded the aircraft which overshot the runway of Port Harcourt Airport due to heavy rain.

    The source hinted that the Accident Investigation Bureau (AIB), the agency saddled with the probe of air accidents and serious incidents, was yet to release the aircraft to the airline as at yesterday.

    The source said the delay in releasing the aircraft might not be unconnected with the need for detailed probe into the serious incident.

    A team of investigators from the AIB, led by its director of operations, Captain Dayyabu Danraka, is in Port Harcourt to unravel the remote and immediate cause of the incident and make recommendations to forestall future occurrence.

    It was also learnt that DANA Air is reaching out to some of the 44 passengers for possible post trauma treatment.

  • I came to Nigeria with just a piece of luggage  –Turkish International Colleges foundation coordinator

    I came to Nigeria with just a piece of luggage –Turkish International Colleges foundation coordinator

    For many Nigerians, it is hard to see the opportunities that abound in the country. Not so for some foreigners who thrive in spite of cultural, social and language challenges. JIDE BABALOLA and SEUN AKIOYE spoke to Behlul Fatih Basaran, coordinator of the Nigerian Turkish International Colleges’ Foundation, who shared his inspirational story.

    When Behlul Basaran arrived Nigeria in 2000 from Turkey, he was armed with a single piece of luggage, an enthusiastic spirit and hope. Inside his luggage was his letter of scholarship for a university education from the Hizmet Movement, which had started building a relationship and foundation for quality education with Nigeria. It was a lone chance into a life of relevance, his only ticket to change his life.

    But there are hurdles stacked against him; the most glaring being his complete lack of knowledge of the English language, a mode of communication if he was to study in Nigeria. “It was here I first learnt to speak the English language,” Basaran said.

    It was a humbling experience for him. He had to begin to learn the new language from the alphabet and work his way up to learn enough for a place in the university. “I started from the elementary level because I did not understand the alphabet back then,” he said.

    After years of perfecting his language, he was offered admission into Bayero University Kano (BUK) where he studied at first Physical Education before graduating with a Bachelors of Art in English (Education).

    Today Basaran does not look like the man who couldn’t speak English in 2000. He has found fulfilment and joy in one of the most challenging countries in Africa. Now married with children, he has dedicated his life into giving back to the country that helped him find purpose.

    Basaran’s life is involved in running the highly influential Nigerian Turkish International Colleges Foundation (NTICF), which was incorporated in 2013 and focuses on various charity activities, including education, health, water, support and renovation of orphanages, among others.

     

    A life of charity

    The light began to shine in Basaran’s face when he began to talk about charity and helping those in need. His life passion has found a perfect fitting in the ideology and mission of the NTIC Foundation.  “I count myself very lucky because the NTIC Foundation offered me a job that fulfils my personal passion for altruistic or humanitarian efforts. Nothing can be more fulfilling than seeing people happy.

    “The job I am paid to do at NTIC Foundation by coordinating charity and humanitarian activities perfectly fits my character and the meaning that I find in life,” he said.

    “As an ex-student of BUK, it is always good to go back there and do a few things, including distribution of relief packages to the needy,” he said.

    The NTICF, since its inauguration, has been engaged in one of the largest humanitarian works across Nigeria. Indeed one of its cardinal visions is “to relieve the challenges in the areas of education, poverty, psychological and physical disadvantages with all modern instruments and most effective methods while creating a communal awareness of such through campaigns.” In the midst of these laudable objectives, Basaran has also found a way to fulfil his calling.

    The NTICF however does not do charity like most of the international donor agencies are wont to do. The foundation ensures all donations are used directly for the beneficiaries without taking off an excessive administrative and logistics costs.

    “In the process of undertaking charitable works or philanthropy, most organisations inevitably spend a lot of their resources on logistics and administration but we were able to avoid this. This is done largely through the use of volunteers from NTIC Colleges, mostly school principals and teachers who act as representatives of NTIC Foundation and travel to various states or Internally Displaced Persons (IDPs) camps and distribute goodies to people who need them,” Basaran told The Nation.

    Even though there are no regulated timeframe for charity works, the foundation also recognises special festival periods like Sallah and Christmas to extend its hand of fellowship to the needy. During the last Muslim festival, the NTICF reached out to at least 20,000 families across Nigeria.

    The targets of this philanthropy are the “genuinely needy people in the society.” These are not difficult to find if one would care to look deeply.

    Basaran said: “What we have done here is that we slaughtered seventy cows and ten rams to the needy, majority of whom are in the villages and (IDP) camps. For instance, in Karamajiji village, which hosts the burial ground for Nigeria’s war heroes, soldiers who made the supreme sacrifice in the service of their fatherland, we made sure that virtually everyone of some 512 families there received NTIC Foundation’s charity and humanitarian packages.”

    The model for giving during festival periods is highlighted in the Lagos model. About 70 cows were slaughtered, packaged in about 200-250 kilogrammes each in almost 4,500 packages and distributed. This was also done in Abuja, Kaduna, Yobe, Borno, Katsina, Kwara, Sokoto, Niger, Sokoto, Zamfara and Nasarawa states.

    But the NTICF didn’t give to the Muslims alone. During the Christmas celebration, the NTICF collaborates with the UFUK Dialogue and other Pentecostal churches to extend charity. We don’t discriminate on religious basis because human needs are similar and we work with both Muslims and Christians as the challenges are similar and we believe that genuine charity or philanthropy must involve reaching out to all of humanity with open arms,” Basaran revealed.

    It is the 18th year of giving for the NTICF and there is hope in the horizon. This year, the foundation will focus on education with rehabilitation of school. This year, the goal is to give as much as it can for those who truly needed it.

    Already, the foundation has donated classrooms in Kaduna while its partners all over the world will be renovating hundreds of schools. One of the innovative ways of giving is to give out books to underprivileged students. Basaran explains: “Every year, children in NTIC schools leave books behind after completing their session while many return to school to give back books they longer need. We gather these books and distribute them to government schools in rural areas so that it can help them feel inspired or more interested in schooling.

    At the moment, we have about twenty to thirty cartons of books in Abuja and other branches across the nation equally have significant numbers of books that are meant for onward distribution. We are also trying to gather and distribute items like good furniture such as tables and chairs, which are no longer being used. Rural government schools make good use of such. At the NTIC Foundation, we try not to waste things.”

    NTIC Foundation is a child of the Gullen or Hizmet Movement’s three pillars of work focussed on quality education, charity/humanitarian activities and dialogue (with people of other religious persuasions). The movement’s strong focus on intellectual enrichment, the powerful appeal of its humanitarian efforts to many and the consistent interaction with various Christian, Islamic and other groups, contrary to the expectation of hardliners in Turkey, activities that draw applause in foreign lands have become hampered on their home soil.

    In Nigeria, the foundation has also built 200 boreholes between 2014 and 2016; done more than three hundred eye cataract operations in collaboration with Nizamiye Hospital. In Kano, 50 cataract surgeries were carried out for those who cannot afford to come to Abuja for the operation.

    Back home in Turkey, a mere donation or volunteer service to any Gulen-affiliated humanitarian organizations or secular schools in Africa now routinely earn many a visit from security agencies.

    Running the NTICF is not a walk in the park but for Basaran, it has always been a way of life – a fulfilling passion that make the work and life in Nigeria a pleasant commitment. And he is well paid for his job, in the joy of seeing a need met and satisfaction of serving humanity. “What on earth can compare with the joy of seeing the needy smile so genuinely after overcoming grave challenges? It is great to be here,” he said.

  • Furore over recurring delays of luggage

    Furore over recurring delays of luggage

    Recurring violation of passengers’rights by foreign carriers is causing unease at the Nnamdi Azikiwe International Airport in Abuja. Twice in a fortnight, Turkish Airlines’ delay of passengers’ luggage has sparked a huge row, KELVIN OSA OKUNBOR reports.

    There is growing discontent over maltreatment of Nigerian passengers by some foreign carriers.

    The growing dissatisfaction is predicated on the non-arrival of passengers’baggage on Turkish Airlines flights at the Abuja Airport. This has happened twice in a fortnight.

    The passengers allege that foreign carriers not only deploy older aircraft on the route, they also violated passengers‘ rights.

    Part of the rights violations include delayed arrival or missing luggage, flight delays and, some times, flight cancellation. Weak regulation and poor consumer protection are part of the reasons impunity by these carriers have remained unchecked,passegers allege.

    Experts said it was time the Nigerian Civil Aviation Authority (NCAA) and Consumer Protection Council (CPC) lived up to their regulatory duties of protecting the rights of passengers.

    About 27 foreign carriers operate into Nigerian cities, including Lagos, Abuja, Port Harcourt, Enugu and Kano. Some of the carriers, including Turkish Airlines, enjoy multiple entry points into the country.

    Turkish Airlines flies from Istanbul into Lagos, Abuja and Kano.

    Apart from charging exorbitant fares, some foreign carriers violate passengers’ rights.

    The affected carriers have carried on with impunity without being called to order by the regulatory authorities.

    This trend has brought about passenger dissatisfaction, due partly to non-enforcement of consumers’ rights by the agencies saddled with this responsibility.

    On December 20, last year, passengers on Turkish Airlines Flight TK 624 landed at the Abuja Airport from Istanbul without their luggage, a development that forced the affected passengers to invade the tarmac to stop the aircraft from taking off.

    Following the security breach at the airport over the incident, Minister of State, Aviation, Hadi Sirika ordered the suspension of the Airport Manager and Head of Security. Sirika said the reason given by the duo for the security breach was unacceptable.

    Only last weekend, Turkish Airlines arrived at the Abuja Airport without the passengers’ baggage. This trend, industry watchers said, is unbecoming of the carrier.

    Managing Director, Federal Airports Authority of Nigeria (FAAN), Saleh Dunoma, advised the airline  to resolve the cases of passengers arriving without their luggage once and for all.

    Dunoma expressed  the government’s displeasure over the maltreatment, stressing that the practice was unacceptable, beside its being a breach of security at the  airport. He called for a lasting resolution of this act, which he said could disrupt the peace and harmony of the airport.

    Dunoma, however, appealed to passengers to remain calm and law- abiding as the Authority is making frantic efforts to finding a lasting solution to the issue and safeguarding their rights.

    Only last week, NCAA forced the airline to pay compensation to the passengers.

    The Authority’s helmsman , Captain Mukthar Usman, said Turkish Airlines was forced to pay the compensation in line with its regulations. ”The Airline under the supervision of the Consumer Protection Officers (CPO) of the Regulatory Authority, ensured that all the passengers were paid as contained in the Nigerian Civil Aviation Regulations (Nig.CARs).

    “In addition, a cargo flight and an Airbus were arranged to freight to Abuja, all contentious backlog of baggage that were earlier short landed. All concerned passengers have collected same as at the time of this report. The monetary compensation ranged between N8,000 and N80,000, depending in the level of infraction.”

    According to NCAA regulation, passengers have rights that must be obeyed by airlines. The regulation states: ”A passenger shall have the right to his/her baggage carried on the same flight that such passenger takes, subject to the considerations of safety, security, or any legal and valid cause.

    “In case a checked-in baggage has been off-loaded for operational, safety, or security reasons, the air carrier shall inform the passenger at the soonest practicable time and in such manner that the passenger will readily know of the off-loading.

    “If the passenger’s baggage has been off-loaded, the air carrier should notify the passenger, even if it had already announced that the baggage would be on the next flight.

    “The air carrier shall carry the off-loaded baggage in the next flight with available space, and deliver the same to the passenger. The air carrier shall immediately tender an amount to the passenger, as compensation.”

    Last month, the Consumer Protection Council, issued an ultimatum to Turkish Airlines to stop the maltreatment of Nigerian passengers .

    The Council in a letter to the airline dated December 29, last year, signed by its Director-General, Mrs Dupe Atoki, said the airline violated passengers rights.

    Mrs Atoki said: “The baggage of the passengers of December 20 flight started arriving piecemeal only on December 25, indicating that the airline boarded passengers knowing full well that their baggage would not be transported with them.

    “Passengers who travelled with minors, were put to great inconvenience and hardship as they were unduly deprived of their belongings and other items necessary to accomplish the purpose of their trips and all such passengers, including those whose destinations were outside Abuja, were forced to repeatedly check at the Nnamdi Azikiwe International Airport, Abuja on the fate of their baggage, thereby incurring extra and unbudgeted expenditure, including hotel accommodation.”

    In line with global aviation practice, Turkish Airlines, according to the International Air Transport Association (IATA), ought to inform passengers of the development. But Turkish Airlines failed to comply with this regulation.

    The failure of Turkish Airlines to comply is contrary to the information contained its website on how to handle passenger luggage .It reads: ”We will make reasonable efforts to ensure that all checked baggage is available as soon as possible after a passenger’s flight arrives at the gate.

    “In the unlikely event your baggage does not arrive at your destination with you, we will initiate a search and make reasonable efforts to return the baggage to you within 24 hours.

    “In addition, we will pay compensation for lost or delayed baggage as required by applicable international agreements.”

     

  • Again, Turkish Airline passengers stranded over luggage

    Again, Turkish Airline passengers stranded over luggage

    For the second time in two weeks, Eastern European carrier, Turkish Airlines, yesterday airlifted passengers into the Federal Capital Territory (FCT) Abuja without bringing in their luggage.

    Scores of passengers were stranded at the Nnamdi Azikiwe International airport over the non arrival of their luggage where they have valuable possessions.

    The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Saleh Dunoma, advised the airline to resolve the recurrent cases of arriving passengers without luggage once and for all, following the latest occurrence.

    Dunoma, who stated this at the airport where he expressed the minister’s displeasure to the management of Turkish Airlines, described as unacceptable the reoccurrence barely two weeks after a similar incident led to breach of airport security.

    He called for quick and lasting resolution of the unwholesome act capable of disrupting the peace and harmony of the airport.

    He, however, appealed to passengers to remain calm and law abiding as the authority is making frantic efforts to find a lasting solution and safeguard their rights.

    The incident is coming just a week after the airline finished paying numerous compensations to passengers on Flight TK 624 from Istanbul to Abuja, which arrived without their luggage.

    It was gathered that the aggrieved passengers collected their luggage, which came on a charter flight from Istanbul and also collected monetary compensations.

    A statement by the General Manager Public Affairs NCAA, Sam Adurogboye, reads: “The Airline under the supervision of the Consumer Protection Officers (CPO) of the Regulatory Authority ensured that all the passengers were paid full monetary compensation as contained in the Nigerian Civil Aviation Regulations (Nig.CARs).

    “In addition, a cargo flight and an airbus were arranged to freight to Abuja, Nigeria, all contentious backlog of baggage that were earlier short landed.

    “All concerned passengers have collected same as at the time of this report.”

     

  • Luggage: Best choice for travellers

    Luggage: Best choice for travellers

    Travelling at week ends is like a norm, not only by Nigerians but by people all over the world. To schedule long and short distance journey, the luggage is said to be most convenient. Luggage happen to be the most important item in the shopping list of travellers in preparation for a journey. Travel bags generally have revolutionised over the years as civilisation has firmly rooted itself in the country. Before civilisation, wrappers from cloth materials were used as bags to carry personal belongings when embarking on a journey, after which the leather travel bag was introduced.

    Years later, the popular ‘Ghana-must-go’ bag was introduced in the 80’s when Ghanian immigrants were sent back to their country. In the heat of the moment, they made use of big sack bags (popularly known as ‘Ghana-must-go’) to pack their belongings, thereby creating a trend Nigerians came to accept and use as their travel bags. It was later improved on to appear in different patterns, designs and sizes till date.

    A luggage retailer simply known as Favour own a shop in Oshodi called  Nwaya   she said: “Luggage are more sophiticated, stronger and in vouge compare to Ghana-must-go’ bags ”.

    Mr Ayo Coker, a staff of Samuel Adegboyega University (S.A.U.) said, “I prefer sophisticated luggage to ‘Ghana-must-go’ because I feel they are more secure and compact, particularly, the medium sized luggage for my long distance journey”.

    Females,who are known to have a lot of personal belongings, constitute the larger percentage of customers in the luggage business because it is fashionable, comes in different colours and has enough space making it the most preferred’.  Another retailer,Tochukwu, a seller of luggage told the Nation Shopping that luggage sell more because of their durability.

    “I have more female customers” , “My customers prefer luggage to ‘Ghana-must-go’ bags because it is fine and durable”, he said.

    Unisex luggage are also available, thereby accommodating the male counterparts  in its demand. Children are also not left out as luggage are also designed with cartoon heroes. Also, some distinctive qualities are an additional advantage to attract target customer.

    Apart from its durability, de sign, convenience and space, it  is also affordable. The prices  vary based on their sizes and quality. A small size luggage cost  N2500, the medium size costs N4000, N3000, N2500  while the big sizes sell for  N6500 and N6000.

    Luggage are widely distributed in the country and can be  easily bought from  neighbourhood stores around. The internet is another easier platform to purchase any luggage of choice.

  • Airline sued over ‘missing’ luggage

    A Jos, Plateau State-based businessman, Adejo Yakubu has  faulted a claim by Ethiopian Airlines that he was not entitled to compensation despite its inability to account for his luggage four years after he boarded the airline’s flight from Beijing, China  to Abuja, Nigeria.

    Last week, Yakubu, through his lawyer, James Attah Adokwe, put a lie to an earlier claim by the airline that what he lost was just hand luggage which weighed 10kilogramm, and for which he was only entitled to US$200 compensation.

    An official of the airline, Gii Emmanuel, an Ethiopian citizen, told a Federal High Court in Abuja, while being cross-examined by Adokwe, that Yakubu actually paid for extra luggage outside the hand baggage, evidence that contradicted his company’s claim that the passenger had just his hand baggage.

    Yakubu, who is the Chief Executive Officer (CEO) of Global Photos and Accessories Nigeria Limited, flew the airline on November 4, 2010 on a return flight from Beijing after a business trip to China. On his arrival at the Nnamdi Azikiwe International Airport, Abuja on November 5, his luggage, which was duly checked-in   at the departure in Beijing, was discovered missing.

    He complained to the airline officials, who gave him the necessary documents to endorse and give description of items contained in the missing luggage, pledged to help retrieve the missing luggage. About 21 days later when the airline could not produce his luggage, Yakubu’s lawyer wrote the airline, who in a letter dated March 2, 2011, offered to pay US 200 as compensation, claiming that what was missing was hand baggage weighing 10kg.

    In subsequent letter dated August 4, 2011 written by its lawyer, Chris Uguwnayi of the firm of Tayo Laleye and Company , the airline raised its offer to US500 claiming that it was acting on “goodwill basis,” an offer Yakubu rejected, and subsequently proceeded to court and instituted the suit marked: FHC/ABJ/CS/195/2012, with Ethiopian Airlines as sole defendant.

    Yakubu is praying the court for among others, an order directing Ethiopian Airline to pay him N9,584,022 in general and special damages following its inability to account for his luggage and the psychological and emotional  trouble the airline action has caused him.

    He also wants the court to declare that the airline “was negligent/or failed in ts duty to deliver the plaintiff’s baggage on November 5, 2010 and up to date.”

    Alternatively, Yakubu wants the court to order the defendant to pay to him US6,658 as a result of its negligence, which led to the loss of his luggage.

    While testifying last week before Justice Gabriel Kolawole, Emmanuel , who  adopted his witness statement on oath, Emmanuel admitted that the plaintiff was on his company’s flight from Beijing between November 4 and 5, 2010.

    He also admitted that the plaintiff complained about his missing luggage subsequently. He however denied knowledge of the actual content of the missing luggage.

    Justice Kolwole adjourned till January 15 next year for adoption of written addresses.

  • Lawyer writes airline over missing luggage

    Lawyer writes airline over missing luggage

    An Onitsha based lawyer Mr. Steve Ononye has written Air France over his missing luggage.

    The lawyer alleged that he travelled with his family to the United Kingdom on August 3 and also returned by Air France.

    “On arrival at Port Harcourt International airport, I lodged a complaint about the missing bag to the Air France Customer Relations unit on August 18. I filled the inventory form.

    “It is very unprofessional and unethical that up to one month of lodging the said complaint, no reply in whatever form or manner has been communicated to me with respect to the missing bag and the management of Air France has consistently neglected to reach out to me in this respect

    “The bag which the management of Air France has refused to deliver to me contains so many gift items including some clothing materials, which I bought for my mother.  It is quite a pity that my mother will never set her eyes on the clothes and shoes which I bought for her because she died exactly one week after we returned to Nigeria.

    “The missing bag with Ref No: PHC AF 22389 be retrieved from wherever it could be and same delivered to him without delay,” the lawyer said.

    He added that he would sue the airline if the bag is not returned to him within seven days.

  • Passengers decry ‘illegal’ luggage checks

    There was drama at the arrival hall of the Murtala Muhammed International Airport, Ikeja, Lagos at the weekend as some passengers that arrived from New York on Arik Air flight expressed dissatisfaction over how their luggage were forced open.

    The passengers alleged that most of their valuables were missing from the luggage, raising concerns over possibility of alleged pilferage.

    The unfolding drama drew the attention of security agencies, including operatives of State Security Services(SSS), to carry out investigations, which caused the affected bags to be weighed to ascertain the veracity of allegation by the passengers on the Arik Air flight.

    After investigations, it was discovered on closer examination that New York Airport Security officials left acknowledgment notes on the opened bags after they carried out the routine checks.

    The investigations by security agencies also revealed that the bags were opened at the point of departure of the flight, and not at the Murtala Muhammed International Airport, Ikeja, Lagos as insinuated by the passengers.

    The discovery by the security operatives’ however’ doused the tension created by the allegation of luggage pilferage by the passengers .

    A source at the airport said about the incident: ”Some passengers aboard Arik Air that arrived at the weekend from New York were unhappy over how their luggage were opened and most of their valuables missing.”

     

     

    This generated tension in the arrival hall. To douse the tension security operatives especially state security services insisted that the affected bags be weighed to ascertain the veracity of the allegations by the passengers.

    When this was done, it was discovered that the weight of the bags remained the same and closer examination revealed acknowledged note from New York Security , that they open the bags as routine security checks .

    This doused the tension . Let it be known that this happened at the point of departure .”

     

     

     

     

     

     

     

     

     

     

  • Faro camp: Emenike’s luggage missing

    Faro camp: Emenike’s luggage missing

    Russia-based strikers Emmanuel Emenike and Ahmed Musa as well as Ogenyi Onazi from Italy have joined the Super Eagles in Portugal.

    The three players arrived in the Nigeria AFCON training camp by lunch time on Sunday and were immediately checked into their rooms, with Onazi, explaining that they could have been in earlier but spent time waiting for Emenike’s luggage which did not arrive with the plane from Lisbon to Faro, but will now be expected on this morning’s flight to the Eagles camp site.

    After exchanging banters with team officials led by coach Stephen Keshi they joined teammates in having their lunch and just as they were about rounding off, the fourth player to arrive on Sunday, Raheem Lawal, who now plays in the Turkish second division, showed up.

    The four players were expected to take part in training yesterday evening, as more players continued to hit camp for the friendly against Catalonia as part of preparations for the Nations Cup.

    At the last count, nine foreign-based pros have arrived the Faro training camp.

    Keshi had said he expects at least 11 foreign-based players to feature in the friendly against Catalonia on Wednesday.