Tag: MTN

  • Fitch affirms telecom’s infrastructure giant at ‘B’ rating

    Witch Ratings has affirmed telecom infrastructure group Helios Towers Nigeria Limited’s (HTN) Long-term Issuer Default Rating (IDR) at ‘B’ with a stable outlook. HTN’s rating reflects the political and macroeconomic uncertainty of the Nigerian market (Nigeria, rated ‘BB-’/Negative) as well as the company’s revenue visibility and strong growth prospects.

    HTN has managed to contain the impact of the recent weakness of the naira on its financial performance. Underlying EBITDA in dollar is growing due to strong underlying demand, operational efficiency gains and the falling cost of diesel. HTN’s market position has changed as competing tower companies in Nigeria have grown significantly by acquisition. Short-term prospects are unlikely to be diminished but HTN is going to be a fairly smaller player in a more fragmented market where competitive intensity may weigh on growth and profitability. Potential HTN is the second-largest independent telecommunications tower operator in Nigeria with a portfolio of 1,202 towers at end-December 2014.

    Fitch expects HTN to continue growing strongly in line with the telecommunications market in Nigeria, which is seeing rapidly increasing demand for mobile and broadband. HTN is realising economies of scale and improving its free cash flow (FCF) and leverage profile by activating its dormant towers and increasing its tenant base and the number of co-locations per tower.

    Management’s focus on improving operating efficiency also contributed to significant EBITDA margin expansion in 2014.

    Revenue Visibility HTN benefits from a visible revenue stream driven by long-term lease agreements, which comprise embedded contractual escalators and, in some cases, cost pass-through mechanisms. Following the shift from CDMA to GSM operators, over 75 per cent of revenues are derived from three major GSM players, MTN, Etisalat, and Airtel, which are all backed by investment-grade parents.

    As at end-December 2014, the average remaining life of all tenancy agreements was 4.7 years, and HTN had total contracted revenues of $299m. Changes to Competitive Environment HTN’s market position is protected by high barriers to entry, switching costs, and quality of service. However, an agreement between Airtel and American Tower Corporation for the sale of Airtel’s towers in Nigeria will lead to the introduction of a fourth independent tower operator. Also, competing tower operator IHS has agreed to purchase around 11,000 towers from Etisalat and MTN.

    HTN is thus set to become a fairly smaller player in a more fragmented market, which may dampen growth prospects in the medium-term. FX Headwinds HTN currently has around 51 per cent of its revenues denominated in dollar, with the remaining 49 per cent denominated in naira.

    The devaluation of the naira relative to the dollar reduced revenue growth in 2014 and 1Q15. HTN is also exposed to a FX mismatch as all its debt is in Dollars.

  • MTN concludes Project Fame Auditions

    MTN concludes Project Fame Auditions

    The auditions for the 2015 edition of MTN Project Fame talent hunt competition, was wrapped up in Ultima Studios, Lagos recently.

    The auditions saw music enthusiasts arriving from all over the country seeking to vie for a ticket that will qualify them for the next round of the competition.

    The Lagos auditions was the fifth in the series with the initial auditions having held in Abuja, Port Harcourt, Ibadan and Accra, Ghana respectively. Not surprising, Lagos had the largest turnout as enthusiasts turned up in their numbers to contend for a slot.

    While the auditions in other cities across the country were held over two days, the Lagos auditions stretched for 3 days as the registration formalities and pre-audition screenings took the first two days while the screening proper took place on the third day.

    During the two days of the exercise, the teeming crowd were pruned down by a host of some key stakeholders in Nigeria’s music industry including prolific producer, Tee-Y Mix, ace songwriter, producer and singer, Cobhams Asuquo, Owuro crooner, Shola Allyson and voice coach and member of MTN Project Fame Faculty, Ben Ogbeiwe.

    Others included Gloria Rhodes, Ade Bantu, foremost music voice coach and member of MTN Project Fame Faculty, Dupe Ige, and Tosin Adesina, a past MTN Project Fame contestant amongst others.

    The auditions proper saw the trio of Cobhams, Gloria Rhodes and Shola Alyson sitting in as judges to decide the fate of the aspirants who made it through the pre-audition stage.

    Speaking on this year’s edition of the MTN’s Project Fame auditions, Cobhams Asuquo described MTN Project Fame as Nigeria’s most consistent musical talent hunt platform.

    The next stage of the competition will feature live performances from the qualified. The overall winner of the competition will walk away with a grand prize of N5m, a brand new SUV and a recording deal worth millions of Naira. The 1st runner up will get a saloon car and N3m. The 2nd runner up will be awarded a brand new saloon car along with N1m while the 3rd runner up will receive a cash prize of N1m.

  • MTN wins ‘Investors In People’ award

    MTN wins ‘Investors In People’ award

    Telecommunications giant MTN has been honoured with Investors in People (IIP) Gold Certification by the governing board of the United Kingdom (UK)-based organisation.

    The Investors in People Standard is a UK quality standard introduced in 1991.

    The gold certification followed an earlier accreditation of MTN Nigeria as an Investor in People organisation in 2013, making it the first company in all of West Africa to receive such recognition.

    The company got the award after an assessment by a team of IIP assessors from the UK.

    Organisations accredited by the IIP go through a series of precise assessments, with particular reference to the company’s people management practices in line with the IIP Framework.

    Studies into the impact of the IIP standards on performance in companies accredited by the body revealed that abiding by the IIP standards improved organisational performance regardless of organisational size, emphasising improvements in customer service, productivity and employees turnover.

     “For us, achieving the IIP Gold Standard is a validation of the strength of our Employee Value Proposition, also known as the MTN Deal,” said Amina Oyagbola, Human Resources Executive, MTN Nigeria..

  • MTN boosts subscribers’ experience with ‘CallerFeel’

    MTN Nigeria has introduced CallerFeel, a service that allows subscribers display personalised messages during calls.

    Speaking on the new product, MTN’s Chief Marketing and Strategy Officer, Bayo Adekanmbi, said the service was conceived to give subscribers a platform to express themselves.

    He said: “As Nigeria’s foremost ICT Company, MTN is always looking for creative ways to encourage our subscribers to express themselves. In our quest to put our customers first, we came up with MTN CallerFeel, which is basically a medium of expression for our teeming consumers.

    “CallerFeel can be deployed for different personal purposes including advertising, status messaging, mood description, as well as special messages to specific callers.

    Users can subscribe and unsubscribe from the service via SMS, App or WEB. Subscribers can access the CallerFeel service via the Callertunez App or Music + App.

    To subscribe to the MTN CallerFeel service, subscribers can opt in by sending the keyword: ‘REG’ to a short code ‘50016’ or log onto the CallerFeel web page on MTN website, enter your MSISDN and select the option to subscribe to this service.

     

  • How winners emerged for Jerusalem pilgrimage, by MTN

    How winners emerged for Jerusalem pilgrimage, by MTN

    The General Manager, Consumer Marketing, MTN Nigeria, Richard Iweanoge, has said the 20 customers who emerged winners and have been sent to Jerusalem for the holy pilgrimage were selected electronically, adding that the sponsorship was in appreciation of the life-enriching Christian Value Added Services (VAS) they subscribed to.

    Speaking on the electronic selection process of the customers, he explained that subscribers were selected, based on the Christian VAS they subscribed to.

    Represented by the telco’s Senior Manager, Segment, Saidat Lawal-Mohammed, she said: “The selection was based on the daily devotionals, Bible quotes, sermons, songs, prayers, hymns, religious callertunez and other spiritually uplifting and faith enriching content, they subscribed to. The lucky winners were therefore selected through a draw.

    “This is one of the ways we decided to reward our Christian subscribers for their adoption of our Christian VAS. Every subscriber is important to us and we must show appreciation. We will keep going the extra mile to show just how much we care.”

    She admonished the pilgrims to remember Nigeria in their prayers as they embark on this journey, due to the challenges facing the nation at this time in its history.

    Its Chief Marketing Officer, Bayo Adekanmbi explained that the strategic focus for this initiative is to show support to MTN Christian subscribers.

    “We are committed to the total well-being of our customers as we strive to make their lives brighter through our propositions, products and VAS. This is one of such initiatives aimed at uplifting and encouraging our subscribers to get closer to God. Through our bold new digital VAS, we will keep them connected to their Maker on a daily basis.”

    He went further to state that the company will continue to provide exciting innovative initiatives geared at enhancing its customers’ whole new digital experience, while encouraging them to be better in their various fields of human endeavour.

    The pilgrims, who departed the Murtala Mohammed International Airport, Lagos, at the weekend, will be spending eight days in the holy land. They were full of excitement and praises for MTN, as regard the rare privilege the company has given them in fulfilling a life-long desire through the all-expense paid trip.

    One of the pilgrims, Bolaji Adeola, from Ondo state said before their departure, “I really feel blessed being among the selected few. Going to Jerusalem is like a dream come true. I have always wished for travelling to the holy land to build my Christian faith and God has used MTN as an instrument to make my dream come true. I am very grateful to MTN for this rare and wonderful opportunity. This journey to Jerusalem will uplift my spiritual life and move me closer to God.”

  • MTN: Enough is enough

    SIR: The recent decision of MTN to contract its Customer Care Centres across the federation to an Indian firm named ISON BPO is an exhibition of highest degree of disrespect to – its most generous host community the world over – Nigeria, if one considers the deleterious implications of this ill-advised and ill-conceived act.

    At the centre of this unfolding brouhaha is a pan-Nigerian firm, Communication Network Support Services Limited (CNSSL). The indigenous firm which boasts of about 6,000 staff (mainly young Nigerian graduates) has been a major manager of the Customer Care contract for MTN in the last half a decade, with a nearly perfect records.

    Although MTN argues that the need to maintain competitiveness in its operations informed the disengagement of CNSSL, yet it failed to register in public sphere in what aspect(s) the Nigerian outsourcing company was found wanting in fulfilling its contractual obligations to the South African company.

    The claim by MTN that ISON BPO (Indian) is preferred to CNSSL (Nigerian) due to the former’s so-called international experience holds little water – if any. The sermon that the Indian company will, henceforth, be trusted with MTN Call Centres across Anglophone Africa is equally punctured and rendered null and void by the exclusion of South Africa from the list. The last time I checked, English language was the lingua franca in South Africa.

    This is simply ridiculous!

    The incontestable market value of Nigeria will always retain her pride as Africa’s leading economic hub, hence the envy of her peers (South Africa inclusive).

    I’m not sure if the South Africans needed a tutorial to realise that Nigeria symbolises an unavoidable ‘foe’ that is far more strategic than a close ally.

    The path of sanity will be for the proponents of this callous and inhumane subterfuge to keep it firmly in the realm of thought ONLY. Nigeria has endured enough pains and agony from South Africa and its economic scavengers; this latest attempt to further alienate Nigerians – even in their territory – must be resisted at all cost. Now is time to act.

     

    • Funmilola Ajala,

    Lagos

     

  • Striking workers ground MTN’s operations

    Striking workers ground MTN’s operations

    If MTN is your network, you may have experienced some delays with their call centres yesterday.

    Reason: About 2,000 workers at the South African mobile phone operator went on strike demanding higher pay, union leaders said, threatening a prolonged walkout at the nation’s second-biggest telecoms firm.

    Spokeswoman for the Communication Workers Union (CWU), Zodwa Kubeka, said its members at MTN want a 10 per cent pay rise and higher allowances for work done over weekends and holidays, its embers of have downed tools.

    They have gathered at the company’s headquarters in Johannesburg to demand changes to their salary and bonus payments.

    Other demands include the return of canteen subsidies, cellphone allowances and the introduction of a rewards programme.

    Unions are demanding a ten per cent wage hike and sixteen per cent bonus.

    MTN is currently offering a five per cent salary hike, a four percent bonus, plus a guaranteed 13th cheque.

    Call centre agents and IT technicians are amongst those striking.

    However, the telco said it had contingency plans in place to mitigate the effects of a strike described by the CWU as “the biggest industrial action in the company’s history”.

    The dispute centres on annual bonus payments, but this is one of many battles between MTN and the union, which is pushing for bargaining rights.

    The union said it had experienced rapid growth in membership and was demanding a recognition agreement based on sufficient representivity. The CWU said it could achieve more than 50 per cent in some bargaining units in MTN.

    MTN had offered the four per cent in conjunction with a guaranteed 13th cheque — about eight per cent of annual salary — as part of a review of the bonus model, MTN chief human resources officer Themba Nyathi said.

    This, he said, had exceeded the original demand from the CWU, which had subsequently also asked for an across-the-board salary increase. Salary increases above five per cent would hinge on an individual meeting or exceeding performance criteria, which was company policy internationally, Mr Nyathi said.

    The CWU is not recognised nor does it have bargaining rights at MTN SA, which has no recognised trade unions. The union said it had about 2,000 members at MTN.

    Mr Nyathi said the union had 19 per cent membership at MTN SA — or about 1,000 out of 5,000 staff — thus the company anticipated most of its workers would not strike.

  • ‘Why MTN is supporting local app developers’

    ‘Why MTN is supporting local app developers’

    Global system for mobile communication (GSM) service provider, MTN, said it is building a robust distribution platform to enable millions of Nigerians access locally-relevant mobile software applications at zero data cost to deepen the industry and enhance the fortune of apps developers across the country.

    The telco said it was motivated by the need to enable local app developers make money in the increasingly competitive mobile app space dominated by Blackberry World, Google Play, Windows Store and App Store.

    To make this happen, MTN said it will open up its network that has over 60 million mobile subscribers to the local app development community.

    It said it is part of its one-week apps awareness campaign targeted at encouraging the download of free app downloads.

    Its Chief Marketing Officer, Adebayo Adekanmbi, who spoke during the MTN APPtitude Conference in Lagos said the telco intends to ensure that more apps get into the hands of Nigerians. He said: “We have organised all Nigerian-centric apps in a portal and through our special gateway Nigerians can access digital content at no cost. We are making it open for all developers in the country to join MTN by bringing the APK for their apps so that we can put it in the hands of Nigerians.”

    Analysts say the liberalisation of the telecoms sector has been of immense benefit to the country as it has given rise to a new class of tech-preneurs that specialise in the development of mobile applications that have been very useful in solving contemporary problems.

    Traffic, healthcare, education, transportation, e-commerce, tourism and hospitality among many others are some of areas these applications have been addressing.

    According to them, the huge strides being recorded in mobile applications development is going unnoticed because Nigerians are unable to quickly find relevant apps, without the distractions of applications that are only useful to people in North America and Europe.

    “Every Nigerian can now download any app relevant to them free of charge for the next one month,” Adekanmbi said, adding that the telco will also assist Small Medium Enterprises (SMEs) to convert their websites into apps.

    He said 99 per cent of Nigerian- centric websites have long Uniform Resource Identifier (URLs), which are difficult to remember, hence, customers hardly visit these pages more than once thus making the an urgent need to simplify access in order to grow uptake and consumption of digital services inevitable.

    Adekanmbi said through the campaign, MTN is playing a critical in democratising the internet as it looks to allow the generality of the Nigerian populace access relevant digital content.

    Speaking on the occasion, Co-founder, Co-Creation Hub (CC-HUB), Femi Longe, urged local developers to build apps that address the daily activities of the people of Nigeria.

    CC-HUB is an innovation centre dedicated to accelerating the application of social capital and technology for economic prosperity. It is located in Yaba, a Lagos community that is fast turning out to be Nigeria’s Sillicon Valley.

  • Iyanya celebrates MTN deal

    Iyanya celebrates MTN deal

    It was a great day for Nigerian pop star, Iyanya Mbuk as he extended his endorsement contract with telecommunication giant MTN by another year.

    The artiste announced this on his Instagram page after wrapping up the contract extension.

    According to information, the deal was brokered by the Paul Okoye-led Upfront Bookings, which handles majority of the endorsement deals between celebrities and top Nigerian brands.

    Iyanya has been associated with MTN since he won the maiden edition of Project Fame in 2008. The Triple MG act and co-owner took time out to thank telecommunication giant MTN for the contract extension.

    “Thank You to @mtnng for another year to represent the brand. It’s been a smooth and great relationship since 2008 when you brought my career to limelight through MTN Project Fame, 8 years later we keep growing together, now this is a relationship that works,” Iyanya wrote on his Instagram account.

    He also thanked Upfront Bookings and Paul Okoye for their efforts in making the deal possible. Iyanya also took time to thank his fans for always being there for him since the beginning of his career. “To all My Fans for always keeping me relevant and enjoying everything I put out for you. And to the media you have been great. God bless you all. AMEN,” he added.

    Other Nigerian celebrities who are on the MTN endorsement list include Wizkid, Tiwa Savage, Kcee, Don Jazzy, D’Prince and Dr Sid.

  • Firm sues MTN, others for intellectual property theft

    For allegedly using the Emergency Recharge Card Service (ERCS) without the approval of the patent owner, four telecoms giants have been sued to the Federal High Court in Lagos.

    They are MTN Nigeria Communication Limited; Airtel Networks Limited;  Emerging Markets Telecommunications Services Limited (ETISALAT) and GLOBALCOM Limited.

    The firms were sued before Justice Saliu Saidu by a company, Erosalem Global Limited, for allegedly disregarding the plaintiff’s right over its invention (ERCS) with Patent no: NG/P/2009/634 by integrating the service on their platforms and benefitting financially.

    In a writ of summons marked FHC/L/CS/1694/14, the plaintiff is seeking an order of court compelling the telecom firms to account for all profits they made through the unlawful use, supply, sale and application of its ERCS invention.

    The plaintiff wants the court to order the defendants to pay 50 percent of all the profits made from inception of the package as well as interest on the said sum at the rate of 21 percent till judgment is given, and 12 percent thereafter,  till the entire sum is fully liquidated.

    It is also seeking a perpetual injunction restraining the telecom firms and their agents from using, selling, applying, providing to their subscribers or anyone, the plaintiff’s ERCS, which involves the process and application of borrowing airtime to telephone prepaid subscribers either through the use of SMS, USSD code, printed recharge card, customer care or any other mode.

    The plaintiff alleged that it invented the ERCS in 2008 and 2009, adding that it was the first to ever develop the concept.

    It averred that the invention was patented in 2009, which was not prior to that time, part of the methods or applications of any telecommunication in Nigeria or the world over.

    Hence, the plaintiff is praying the court to award N5 billion against MTN for alleged breach of confidence,  as well as N25 billion jointly against the defendants for the unlawful use of its Patented right.

    Stating its case, the plaintiff averred that after obtaining its Certificate of Patent (CofP), it sought a platform where the invention could become accessible to the public and through one Chibuzor Eronini (the inventor), approached MTN (first defendant) who invited it to a meeting held on March 12, 2010.

    It claimed that the meeting held at MTN’s office with Eronini representing the plaintiff while one Lynda Saint-Nwafor, a senior management staff, represented MTN.

    The plaintiff claimed that it gave a detailed presentation at the meeting and explained the workings of the ERCS to MTN,  which was impressed and expressed serious interest in implementing the product on its platform as a telecom provider.

    It stated that MTN then collected the written proposal of the product prepared by the plaintiff titled “Proposal for Emergency Recharge Service” (ERS), MTN,  which was a confidential document and promised to get back to Erosalem Global with the intention of entering a partnership to sell the product to MTN subscribers.

    The plaintiff averred that MTN deliberately refused to contact it on the way forward after obtaining its confidential information contained in the proposal and it eventually reached out to MTN on May 22, 2012, through email asking why the telecoms company failed to get back to it on the ERCS.

    According to Erosalem Global, it got a surprising reply from MTN (Nwafor) which said: “Unfortunately, MTN has moved on and currently in the implementation phase of this solution. Do take care for now.”

    The plaintiff further claimed that the ‘keep talking with MTN Xtra time’, currently being provided by the service provider was its ERCS invention.

    It stated that while MTN started the unlawful use of Its patent in February last year, Airtel started it in February 2013, with Etisalat and Glo commencing their in March and May, last year.

    Erosalem Global Limited claimed that its ERCS invention was being sold by the defendants in large scale to their millions of subscribers without its consent or approval.

    It averred that the defendants’ actions have infringed on its proprietary right over the invention of the ERCS, noting that despite writing the defendants in August last year, to desist from the act and compensation it, they continued the willful infringement of its right.

    Consequently, the plaintiff wants the court to declare that it is the bonafide owner and registered proprietor of ERCS and that MTN by unlawfully using a confidential information received from it on March 12, 2010, without its consent has breached its (MTN’s) duty of confidentiality.

    But in its statement of defence,  MTN denied the allegations, noting that the concept was not exclusive to the plaintiff.

    It described as false, Erosalem Global’s claim to originality of the concept of airtime credit service or advance airtime service.

    MTN alleged that as far as 2007, a British Virgin Island registered company, Urbis Telecom Corporation applied for and was granted patent over the idea of airtime credit advancement, and has sold the concept in various countries of the world and grants licences to other companies or organisations interested in making use of the idea.

    MTN further contended that its Xtra time service was different from the plaintiff’s ERCS, noting that Erosalem Global’s Patent involved the purchase and use of emergency recharge card vouchers by a subscriber at a value lesser than the stated value of the recharge card.

    It claimed that while the plaintiff’s patent involved the purchase and use of vouchers before a subscriber can enjoy the service, no such requirement was needed on its Xtra time service.

    MTN further denied the alleged breach of confidence, stating that no confidential information was communicated by the plaintiff, describing it as false and speculative.

    Praying the court to dismiss the suit and award substantial cost against the plaintiff, MTN described the suit as frivolous, speculative,  gold digging,  vexatious and a calculated attempt of exploitation.

    Like MTN, Etisalat also claimed that the practice of airtime advancement has been in existence in other parts of the world with requisite intellectual property registration, prior to the grant of Patent right in 2009 to the plaintiff.

    The matter has been adjourned to July 9, 2015.