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Tag: Nnenna Akajemeli

  • We’ll ensure improved services across MDAs-SERVICOM

    Service Compact (SERVICOM) says it will not relent in ensuring adequate service principles and core values aimed at improving service delivery in the country’s Ministries, Departments and Agencies (MDA’s).

    Mrs Nnenna Akajemeli, Chief Executive Officer (CEO) of SERVICOM, made the assertion a keynote address presented at the 5th Stakeholders Forum of the Federal Airport Authority of Nigeria (FAAN) on Monday in Port Harcourt.

    Akajemeli, represented by Mrs Stella Benson, a SERVICOM officer, assured Nigerians of SERVICOM’s readiness to pursue values aimed at ensuring world class services across Nigerian MDAs, including the airports.

    She therefore, charged airport staff, especially the Customer Service Department across Nigerian airports to rise up to the challenge of repositioning services inline with world class standard.

    “As foot soldiers of service delivery in your departments, you should therefore, not relent in adopting and implementing service standards, principles and core values that will drive service delivery processes,” she said.

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    Commending the current leadership of the Customer Service Department of FAAN led by Mrs Ebele Okoye, Akajemeli said Okoye’s leadership initiatives had led to a more rewarding staff/customer relationship and improved services.

    In the same vain, Mr Saleh Dunoma, Managing Director, FAAN, represented by the South-South/South-East Regional Manager, Mr Afolabi Ojo, thanked SERVICOM for their initiative and promised to sustain achievements of the customer Service Department.

    He said that the stakeholders forum has created an opportunity for FAAN to evaluate, analyze and improve on services to air travelers as well as other airport users.

    On her part, Okoye, thanked the participants, adding that the forum had availed FAAN the opportunity to know their challenges in terms of service delivery and had helped the it proffer ways for improvements.

    “The aim of this forum is actually to get relevant stakeholders together to chart the way forward and to achieve better service delivery system and the bottom line is that we now have improved services,” she said.

    Okoye promised that the initiative would be sustained as they were poised to ensure world class services across our airports.

  • AGF vows to fully implement Public Finance reforms

    The Accountant-General of the Federation, Mr. Ahmed Idris has expressed the commitment of the Treasury under his leadership to fully implement all the Public Finance Management (PFM) reforms, particularly the integrated personnel payment Information system, (IPPIS) as directed by President Muhammadu Buhari.

    Idris Ahmed made this disclosure when he received the National Coordinator and Chief Executive officer of SERVICOM, Mrs. Nnenna Akajemeli and the management Team of SERVICOM at his office in Abuja.

    Idris emphasized that “our implementation of the public finance management (PFM) reforms; IPPIS, TSA, GIFMIS and IPSAS just to mention a few, which is largely  being driven by information and communication technology (ICT), is a clear demonstration of our commitment to efficiency, effectiveness and transparency in delivering service in line with international best practice”

    Responding to allegations being faced by the office on the enrollement of the Nigeria police force on the IPPIS platform, the AGF stated that  “on that IPPIS, we have presently, about 480 MDAs and over 685,000 personnel being paid without hitches or complaints, why will it be only the police that are complaining?

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    The AGF explained that “since the Nigeria police just migrated their salaries to the IPPIS platform, and given their numerical strength and other peculiarities associated with the Nigerian police, there are bound to be some challenges. These challenges are being resolved through the multiple help desks established in the Treasury and other police commands across the nation”.

    Furthermore on the issue of shotfalls in payments, the AGF explained that these may not be unconnected with the number of statutory deductions which are on the plaform, such as the National Housing Fund, (NHF) which is 2.5% of basic, and tax which is also calculated according to one’s earnings, but were previously not properly deducted.

    Mr. Idris reassured Nigerians, especially those working in the public service, of the commitment of the Treasury to partner with all stakeholders to actualize a seamless implementation of the IPPIS and further said that plans are being completed to commence migration of  the military in the IPPIS plaform. He therfore called for the understanding and corporation of all stakeholders to improve public finance management in the country.

    Earlier in her address, the SERVICOM Coordiantor, Mrs. Akajemeila expressed satisfaction with the activities of the Accountant-General of the Federation in the discharge of his duties.

    “We want to appreciate and commend you for the timely release of funds and salaries and for the good job you are doing to entrench transparency and accountability in the runing of government business” She said.

    “We also appreciate all the reforms which you are implementing and we attest that they  are in line with the SERVICOM principles and practices, transaprency, improved efficiency, service delivery and value for money” the SERVICOM Coordinator maintained.

    Mrs. Akajemelia further revealed that in view of the observations they have made as they monitor service delivery in the MDAs,  SERVICOM intends to institute a reward system for all MDAs that excel in delivering service for the Nigerian people.

    According to her, SERVICOM will soon make public the criteria for the awards and urged all public officers to ensure that true service to the people remains their guiding principle.

  • SERVICOM tasks OSGF staff on efficient service delivery

    SERVICOM tasks OSGF staff on efficient service delivery

    Mrs Nnenna Akajemeli, National Coordinator, SERVICOM, has urged departments and agencies under the Office of the Secretary to the Government of the Federation (OSGF) to ensure effective service delivery in the country.

    Akajemeli made the call in a statement signed by Patience Musa, Public Awareness Manager SERVICOM Office on Tuesday in Abuja.

    She said that demonstrating efficiency in the business of government would ensure citizens satisfaction with public service.

    She noted that it was the responsibility of public servants to ensure efficiency in government business through continuous service improvement and adherence to service standards.

    “The essence of governance is to ensure that its citizens receive quality service rendered through its organs.

    “And the effectiveness or impact of this service is determined by the satisfaction level of the people it serves,” Akajemeli said.

    Dr Roy Ugo, Permanent Secretary, OSGF was also quoted as saying that a lot of activities have been approved for SERVICOM under the Reforms Coordinating Unit to boost staff morale, enhance their productivity level and increase service delivery.

    “Service delivery is the only way forward and definitely citizens cannot be happy with poor service, so all agencies must ensure effective and efficient delivery of public service.”

    Mr Danjuma Usman, Head of Operations in the SERVICOM Office, said service delivery processes of MDAs must be citizen focused for enhanced citizens’ satisfaction.

    NAN

  • SERVICOM decried lack of operational vehicles in NAFDAC

    SERVICOM decried lack of operational vehicles in NAFDAC

    SERVICOM National Coordinator, Mrs Nnenna Akajemeli has decried the lack of operational vehicles for field works at the National Agency for Food and Drug Administration and Control (NAFDAC).

    This is as SERVICOM also advised NAFDAC to do away with consultants, so as to guide against sharp practices.

    Akajemeli spoke on Friday while presenting the report of SERVICOM assessment of NAFDAC to it’s  new Acting Director General, Mr Ademola Mogbojuri.

    NAFDAC in the assessment was scored average, with two stars after carrying out an assessment on the eight offices across the country.

    SERVICOM used a set of business-relevant key performance Indicators that provide a standardized method for measuring and comparing performance against service standards defined by Ministries, Departments and Agencies (MDAs). It measures the key influences on service delivery and customer satisfaction as well as the need for feedback and future development. 

    Identifying some of the weaknesses of NAFDAC, Akajemeli said at the time of evaluation, the were inconsistencies on whether or not the agency deploys the use of consultants to facilitate the procurement of the agency’s service to customers. 

    Also, the dearth of operational vehicles for the agency’s field activities and this had hampered the efficacy of investigation activities, like enforcement directorate. 

    SERVICOM also noticed that NAFDAC was not in regular consultations with customers amongst other. 

    Akajemeli, therefore, urged NAFDAC to ensure continuous improvement on quality of service, while at the same time recommended requisite training for all categories of staff. 

    On consultancy, she advised that the management need to stop the individuals parading themselves as consultants of the agency so that members of the public are not taken undue advantage of. 

    SERVICOM, she said is in collaboration with NAFDAC as critical partners in actualizing the proposed service improvement plan. 

    In his reaction, the Acting Director-General, Magbojuri said the weaknesses identified would be working upon as the agency aims at becoming a leading government agency in service delivery. 

    He also urged staff of the agency to rise up to the challenge of turning around the fortune of the agency to an agency of excellence. 

  • SERVICOM to promote excellent services – Coordinator

    The Acting National Coordinator of Service Compact (SERVICOM), Mrs Nnenna Akajemeli, says the office is determined to coordinate efforts of Ministries, Department and Agencies (MDAs), to promote excellent service delivery.

    Akajemeli said this on Friday in an interview with the News Agency of Nigeria (NAN) in Abuja.

    She said that the success of SERVICOM was directly tied to the knowledge, skills and integrity of its workforce, and listed five factors which were the core values of the office.

    One of these factors is ‘Excellence’ which she said SERVICOM members of staff are dedicated to duty and give world class service to people in order to achieving excellence.

    Other element is ‘Integrity’, which according to her, staffers of the SERVICOM act with honesty, integrity and not compromising the truth, adding that in terms of ‘Accountability’ the staffers accept their individual and team responsibilities.

    Akajemeli also mentioned other factor as ‘Efficiency’, saying that the staffers of SERVICOM were efficient and effective in their approach to improving service delivery.

    Another element she noted is ‘commitment’, saying that SERVICOM was committed to service that would impact to the lives of the citizens.

    Akajemeli said that SERVICOM had some guidelines and principles which were affirmation of commitment to the service of the nation.

    She added that Nigeria could only realise its full potential if citizens receive prompt and efficient services from the states.

    The coordinator stressed the need to consider rights of all Nigerians to enjoy social and economic advancement.

    According to her, SERVICOM is dedicated to deliver services which are timely, fairly, honestly, effectively and transparency which citizens are entitled to.

    The Acting National Coordinator said that SERVICOM’s driving force was the authoritative directives of Federal Executive Council Resolutions.