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Tag: Obi Mbanuzuo

  • Dana Air affirms commitment to capacity building

    Dana Air will continue to support  capacity building and professionalism in the industry, its Chief Operating Officer (COO) and Accountable Manager, Obi Mbanuzuo, has said.

    He made this known at the weekend when the winner and organisers of the first Cabin Crew contest visited Dana’s Murtala Muhammed Airport (MMA) Two office in Lagos.

    Mbanuzuo said Dana Air is resolute in its support for initiatives, such as the cabin crew contest and any issue that encourages professionalism and standards.

    He said the airline  considers the contest as part of its efforts to deepen capacity building.

    He said: “We are glad to have received the winner and we believe she has gone through the rudiments. It is now time for her to undergo our training which is also strictly based on standard operating procedures and customer service.’’

    Crew Training Institute Chief Executive Officer, Katheryn Lademo, said: “We are grateful to Dana Air for the wonderful reception. We are indeed proud to have you as the official sponsor for the Cabin Crew Contest.

    “Out of about 200 contestants who participated in season one, Toluwani Abayomi, who hails from Ondo State, emerged winner and is now a proud staff of Dana Air.

    “Season 2, which will hold in the year, is planned to be even bigger and better, especially with our new media partners. Unlike season one, participation in season two will not be restricted to Nigerians only; instead we plan to make it a Pan African event and this means wider participation across Nigeria and Africa and we look forward to a continued,  mutually beneficial partnership with Dana Air as we forge into 2019.’’

  • Dana Air bags two crew proficiency awards

    Dana Air has shown clear leadership in crew professionalism among domestic airlines in Nigeria as it crew clinched the Excellent Crew Professionalism Award, and Cabin Crew Excellent Award at the Nigerian Aviation Business Exhibition 2018 and Cabin Crew fair 2018 held in Lagos recently.

    The Aviation Business and Exhibition 2018 and the Cabin Crew Fair 2018 organised by Mamanaviworld and Mama J Aviation Consult respectively, are platforms designed for stakeholders to deliberate on industry best practices, human capacity development and way forward for Nigeria’s aviation industry.

    Commenting on the double crew excellence awards, the Chief Operating Officer of Dana Air Mr Obi Mbanuzuo said, ‘Dana Air is proud of the level of professionalism that our crew have exhibited in the last 10 years of our operation. They have been highly trained and these awards are testament to the level of courtesy and professionalism they bring to bear in not just ensuring the comfort of our guests but as safety officers.’’

    Read Also: Dana Air introduces smart booking

    Speaking further, Obi said, recently, we reaffirmed our commitment to professionalism in the industry with our sponsorship of the first-ever cabin crew reality TV show in partnership with the Crew Training Institute, and this is part of our commitment to train and impact prerequisite knowledge and soft skills needed for aspiring cabin crew.’’

    He noted that the Dana Air crew also made the airline proud at the last two editions of the Nigerian Aviation Awards where one of its cabin crew members, Joy Louis, bagged the Air Crew of the year award for her human relations and efficiency, while two other members of the airline’s crew (Collins Ginika and Chiogo Okani ) beat other domestic airlines crew to the King and Queen of the Air contest crown.

    Obi maintained that Dana Air will continue to be a leading light and will to do its best to encourage best practices and professionalism in the industry.

    Dana Air recently celebrated 10 years of service to Nigeria with a record breaking load factor, an unrivaled on-time performance, world-class in-flight service and customer-centric products and services

     

     

     

     

     

     

  • Dana Air reaffirms commitment to youth empowerment

    ..Sponsors first ever cabin crew contest

    Dana Air, has reaffirmed its commitment to youth empowerment and professionalism in the aviation industry with her sponsorship of the first ever Cabin Crew Contest in Africa.

    The Cabin Crew contest which is the first of its kind in sub Saharan Africa is an initiative of the Crew Training Institute (CTI), launched on November, 18, 2016 to train and impact prerequisite knowledge and soft skills needed for aspiring Cabin Crew.

    Commenting on the initiative, the Chief Operating Officer of Dana Air, Mr Obi Mbanuzuo said: “Dana Air has scored another first in the aviation industry for headlining the sponsorship of the first ever cabin crew contest in Africa. We are boundless in our orientation as an airline and we will continue to impact the industry, aspiring aviators and of course our guests positively as always.’’

    Speaking further  he  said, ‘When we decided to sponsor the contest, we considered the fact that somebody will be empowered, exposed , we also considered the platform it will give aspiring aviators and we felt it was another opportunity for the flying public to have a better perception and understanding of the industry.’’

    Read Also: Dana Air deploys Boeing 737-700

    Also speaking on the initiative, the CEO of Crew Training Institute, Katheryn Lademo, said, ‘we are a thorough institute with a passion for what we do. We appreciate Dana Air for taking the challenge of sponsoring this contest which is the first of its kind in sub Saharan Africa.’’

    Katheryn explained that the initiative is a contest where cabin crew aspirants are put through a screening process to select the finest cabin crew talent who will emerge as “THE CABIN CREW”. The winner wins a cabin crew job, a trip to South Africa to experience crew lifestyle and finishing school training at Crew Training Institute.

    She noted that ‘The primary focus of this annual TV show is to promote youth development and job creation for the teaming population of youth who are desirous to start a career in the aviation sector as cabin crew.’’

  • Dana Air Introduces ‘Smart Booking’ on WhatsApp

    Dana Air has taken a bold step to revolutionize the ease of booking tickets with the introduction of the ‘smart booking’ on WhatsApp.

    According to the airline, with the ‘Smart Booking’ on WhatsApp, passengers  can now book and pay immediately, book and pay later, register for Dana Miles or get details of their Dana miles account, get flight update, make inquiries, reservations and lots more.

    Speaking on the airline’s cutting edge initiative in the industry, The Accountable Manager/ Chief Operating officer of Dana Air, Mr Obi Mbanuzuo said, Dana Air continues to lead the pack with its innovative ways of getting customers to book with ease and take advantage of the multiple  benefits of interacting with us on our social media platforms especially WhatsApp.”

    Read Also: Dana Air deploys Boeing 737-700

    ‘We are always seeking ways to ensure that we offer the best of service and that our customer-centric products appeals to everybody.

    ”For us, nothing stops you from getting a booking even when you have too many things to do. Just a chat and you will get your booking code to pay conveniently when less busy or before expiry on our website www.flydanaair.com or at any of sales outlets Nationwide.”

    ‘In 2017, when we launched our self-service kiosk located at MMA2, which enables travelers to book, pay, reschedule or check-in without joining the queue, we promised to continue to deploy necessary technology not just to guarantee ease of booking but to continually exceed the flying aspirations of our guests, and we are delighted to have introduced the smart booking in furtherance of our vision to become Nigeria’s most customer-friendly airline.’’

  • DANA Air flies 2.7 million passengers in nine years

    DANA Air flies 2.7 million passengers in nine years

    DANA Air has flown over 2.7 million passengers in the past nine years, its Chief Operating Officer/Accountable Manager, Obi Mbanuzuo has said.

    He disclosed while reviewing the operations of the airline since inception in 2008.

    The airline said it has grappled with the myriad of operational challenges in the last nine years in its bid to contribute to the growth of air transport in Nigeria.

    Speaking in an interview in Lagos, Mbanuzuo called on the government to improve airport facilities and consolidate on the ease of doing business, which he said has improved passengers’ travel experience.

    He said DANA Air will continue to take steps to improve industry growth through the recruitment and training of indigenous pilots.

    Mbanuzuo said: “Our commitment to supporting our ‘own’ while still encouraging professionalism and growth in the Nigerian aviation industry, has led to our recruitment and constant training of Nigerian pilots. We are proud of our contribution to the industry and we thank the regulators for being supportive of our efforts in this regard.

    “We also took our safety standards a notch higher with our membership of the International Air Transport Association and as it affects statistics from the regulators and considering the number of flights we operate daily, we have not disappointed our guests. Our goal isn’t to improve on what has been achieved but to totally reimagine it.

    “In terms of customer satisfaction, we have raised the bar of our customer service with our newly introduced unit – The Special Service Unit, made up of highly trained staff to attend to urgent needs of our guests on ground Lagos, Abuja and Uyo airports. And for our digital guests who love to avoid the queues, our self-check-in kiosks at MMA2, the first of its kind at the terminal is serving their purpose.

    “We are also taking our guests the ‘cashless way’ with our ‘pay with Dana Miles’ initiative and we have created multiple channels for our guests to be able to reach and interact with us daily.”

    On expansion plans, he said DANA Air after a rigorous audit was selected for an airline partnership with the Imo state government to provide jobs for the people of the state, boost commercial activities and diversifies the economy of the state.

    He said: “Only our commitment towards maintaining our operational efficiency could have given us the edge for such partnership and we have commenced strategic plans to cover even more eastern routes while strengthening and providing options in our expansion drive to other parts of the country.

    “This is also part of the desire of the Imo State Government, to open the Eastern part of Nigeria; to further business opportunities, connectivity and maintain its position as the commercial hub of Nigeria.

    “We once again thank our guests for finding us worthy of nomination for our numerous Airline of the Year awards, our unveiling as one of Nigeria’s 100 most respected companies, one of Nigeria’s top 50 brands for the second time consecutively and 4th consecutive Best Customer Service airline at the Nigerian Customer Service Awards.

    “We avail this opportunity to wish ourselves many more years in the aviation industry and our desire is to see an aviation industry devoid of the multiple issues that airlines have to grapple with, and improved airport facilities.

    “We commend the efforts President Muhammadu Buhari led administration, the Minister of Aviation, Captain Hadi Sirika, and the regulators for their commitment towards the ease of doing business and we hope that these efforts are sustained.

    “We also thank our guests for their patronage, support and loyalty. We shall be giving out 900 free return tickets, upgrade to Gold membership for our Dana Miles Silver members and loads of surprise packages to our guests for being wonderful as well.

    “Our vision is to be recognized and respected as Nigeria’s most reliable and customer-friendly airline, and our mission is to earn the loyalty and respect of our customers by consistently demonstrating our commitment to service, and providing affordable regional air transport services that focus on innovation, quality and service excellence.”

    He said: “Since commencing flight operations on November 10, 2008, we are proud to have come this far, creating an exemplary model and setting the standards for a sustainable and efficient airline operation in Nigeria.

    “We are also proud to have flown over 2.7 million passengers in the last nine years of our operation and the fact that our on-time performance, world-class in-flight service and customer-centric innovations are still unrivalled.
    “This is a testament to our obvious passion to keep flying high and offering the best of air transport in the industry.”