The Nation Newspaper

Tag: quality service

  • Firm reiterates commitment to quality service, others

    Firm reiterates commitment to quality service, others

    Michelin Tyre Services Nigeria has reiterated its commitment to quality products and services to its customers.

     The company held the Michelin Stakeholders Dinner Night  at Radisson Blu Hotel, Ikeja, Lagos, where it addressed partners and other stakeholders.

     Managing Director, Michelin Nigeria, Mrs. Chioma Alonge dispelled rumours of the company’s departure from Nigeria after  its six decade presence and  operations. She stated that while the manufacturing plant in Port Harcourt closed in 2007 due to unfavourable conditions, the firm’s commitment to the Nigerian market remains unwavering.

    “We appreciate Michelin stakeholders every year  for their support and trust. We bring them together because our success is a shared accomplishment. We do not just sell tyres, we are concerned about saving lives on Nigerian roads, and that’s why we ensure that only premium quality tyres are distributed,” she said.

    Read Also: Oil firm shifts to cashew production, processing

     She said the firm also  provides  encompassing comprehensive after-sales services, with Tyre Service Centres and mobile technical service vans providing tyre fitment, and other free technical services nationwide.

      The Beyond Road Sales Director for Africa-Middle East-India (AIM), Mr. Ferreol Tournebize highlighted the importance of the dealer network and its customer-centered operations.

     He said the company’s coverage goes beyond tyres, encompassing a broader range of products and a deep concern for road safety in Africa 

    Assistant Director at Standard Organisation of Nigeria (SON), Dr Ganiyat Olusola Adebayo,urged end users and dealers to use and sell certified tyres, while explaining the signs and dimensions of tyres that are good for Nigerian roads.

     Deputy Corps Marshal (retd) Federal Road Safety Corps (FRSC), Dr Akpabio Nseobong Charles, urged  dealers to also ensure that end users of tyres are adequately attended to, and necessary measures taken to ensure safety.

  • ‘Our commitment to quality service is unshaken’

    The Association of Hospital and Administrative Pharmacists of Nigeria (AHAPN) has said that its commitment to provision of quality pharmaceutical services in Nigerian hospitals for the benefit of patients is unshaken. This was contained in a communiqué issued at the end of its 21st annual national scientific conference held in Sokoto. The theme of the conference was: Innovative Disruptions in Pharmacy Practice: A Road Map for Hospital and Administrative Pharmacy Practice in Nigeria.

    According to the communiqué, specialisation in pharmacy practice is a modern concept and a model of practice that would engender excellence in pharmaceutical care. The conference identified mentoring as an innovatively disruptive tool in hospital and administrative pharmaceutical practice and submitted that it remains a basic requirement for engineering capacity building and also strengthening the practice skills of pharmacists. “Achievement and sustenance of excellence in practice shall be predicated on a concept of teamwork among pharmacists on one hand and between pharmacists and other members of the healthcare team, on the other hand,” it stated.

    The keynote speaker at the conference, Professor Noel Wannang, emphasised that practitioners must embrace knowledge, specialisation and capacity building in order to secure a glorious future for pharmacy as a profession. Wannang, who is also the secretary-general of the West African Post Graduate College of Pharmacists (WAPCP), said other professions have embraced innovations and advancement through research and development, stressing that pharmacy as a profession cannot afford to be left behind.

    The AHAPN national chairman, Dr. Kingsley Amibor, praised the Sokoto State government for hosting the annual conference, the first time ever in the Northwest zone of the country, with Kebbi and Zamfara states as co-hosts. While reeling out the achievements recorded in the last one year, Amibor stated that the association is on the verge of analysing the results of a national survey carried out among community pharmacists and hospital and administrative pharmacists in Nigeria on the desirability and modalities for practising pharmaceutical care in Nigeria.

    “Our committee on drug use enlightenment has been making waves nationally, championing rational use of drugs and embarking on drug abuse campaigns all over the country. Our drug information and pharmaco-vigilance committee has also come up with modalities on how hospital-based pharmacists can carry out effective drug information and pharmaco-vigilance services (including techniques for making patient-based interventions) aimed at repositioning our practice.

    “As part of the innovative disruptions, we are introducing for the first time in our history, a competition between our members on pharmaceutical care practices in tertiary institutions in Nigeria. The motive is to challenge pharmacists in various hospitals to begin to conform to our new philosophy of practice that we are canvassing for,” Amibor said.

    Aside unveiling the maiden edition of membership directory, awards were presented to Governor Aminu Tambuwal and other worthy and long serving members. A past national chairman of AHAPN, Pharmacist Yakubu Maji Isah, was also sent forth.

  • ‘Workers must give quality service to residents, others’

    For proper administration of Lagos State, there is need for top quality service from workers to both government and residents of the state, Governor Akinwunmi Ambode has said.

    Ambode who spoke during a workshop tagged: “Building Values and Sound Human Relations Skills in Lagos State Civil Service” was represented by Commissioner, Lagos State Ministry Of Establishments, Training, and Pensions, Dr. Akintola Benson in Lagos.

    He said the workers must work without negative traits, practices and mindsets with values and the human relations skills that are vital for maintaining and renewing the effectiveness of the Lagos State Civil Service

    He stated that the objective of the workshop is to inculcate and sharpen the vital interpersonal human relations skills and values that officers of the state civil service require to properly and fully serve the government and the people of the state.

    He stressed that the ministry is charged with the responsibility for ensuring the adequate exposure of the Lagos State Civil Service to knowledge on an on-going basis.

    He also said that the governor is irrevocably committed to all matters relating to the Civil Service in the State.

    He said: “From time to time, we find people who wonder why this administration devotes so much resources and efforts to trainings such as this. The answer to that is the welfare of the people is the ultimate law. Governments who deny this assertion do so at the risk of ruining their stewardships and the trust of the citizens in governance. Furthermore, employers who deny this run the undeniable risk of ruining their enterprise and the trust and devotion of their employees.

    “Of the many wise employers living by this noble ideal, the state government is one of the most notable, if not the foremost. The passionate and unrivalled dedication of the Lagos State Government to the welfare of its workforce both during and after service cannot be denied. In furtherance of its dedication to this ideal, the governor mandated the Ministry of Establishments, Training and Pensions to embark on a continuous training of the officers of the state civil service in order to ensure the delivery of top quality service to government.

    “The Lagos State Civil Service is desirable of having officers with two skills sets of hard skills and soft skills. For instance, as an officer of the Lagos State Civil Service, you will attain better performance heights if you possess good communication skills. Again, your department will become more effective and efficient if you can work in a team and collaborate. The Lagos State Civil Service wants people who play well with others and can effectively work as part of a team.”

     

     

     

  • Schneider restates commitment to quality service

    Schneider restates commitment to quality service

    Schneider Electric Nigeria, the global specialist in energy management and automation, is rolling out service centres for solar solutions for its customers in order to provide optimum after-sales services and grow local intimacy with its customers.

    To buttress the commitment, the Conext Hybrid Inverter Service Training Programme was held from 28th March to 30th March, 2017, at Schneider Electric Engineering and Solutions Centre in Lagos.

    Selected partners were invited to the training, which was conducted by L3 Solar Expert, Dr Gerry Paz, from Schneider Electric Australia. Participants were trained on how to install and service Schneider Electric Solar solutions. The Training also presented participants with the skills to carry out hands-on troubleshooting as well as Inverter assembly and testing that will enable them provide end users with direct competent after-sales support.

  • FCMB opens Asokoro branch, reiterates need for quality service

    FCMB opens Asokoro branch, reiterates need for quality service

    First City Monument Bank (FCMB) Limited will on Monday, open a new branch in the Asokoro area of Abuja. The new branch, located at 75, Yakubu Gowon Way Asokoro, Abuja, is part of the bank’s drive to enhance service quality and meet the banking needs of its customers.

    The development is in line with its strategic expansion approach, which aims to extend the Bank’s reach and make its operations accessible to more customers across the country.

    In a statement, the Vice President, Branch Management and Trade Services at FCMB, Oluwakayode Adigun, re-iterated the lender’s commitment to strategically grow its network to deliver exceptional banking services to more Nigerians.

    According to him, “the new Asokoro branch is a strategic addition to our branch network. Though most of our customers prefer to carry out transactions from wherever they are, using our alternate channels such as FCMBMobile, FCMBOnline, USSD Quick Recharge and ATMs spread widely across Nigeria, some customers still prefer human interaction when banking. Thus, for such customers within and around Asokoro, they now have the opportunity to enjoy FCMB’s wide range of financial products and services”.

    He further affirmed that, similar to what obtains at all FCMB branches across Nigeria, customers visiting the Asokoro branch can expect excellent customer experience from the bank’s team of service professionals, who are on ground to provide not just the usual traditional banking support, but also assist customers with mobile and internet banking registration. The branch also offers numerous self-service options such as cash depositing and withdrawal ATMs, as well as self-service terminals for routine requests and transfers.

    Divisional Head, Retail Banking at FCMB, Olu Akanmu, emphasised the bank’s approach of deploying smart branching and technology in order to attain its retail banking growth and profitability goals. In his words, “FCMB’s robust suite of financial solutions and an award-winning service culture are capabilities that allow us to do more for our customers.

  • Diamond Bank reaffirms commitment to quality service

    Diamond Bank reaffirms commitment to quality service

    Despite the harsh operating environment and strict regulatory framework which calls for caution in the financial industry, Diamond Bank has reaffirmed its commitment to quality service delivery, sustenance of strong fundamentals  and stable profitability for its shareholders.

    In a statement the bank stated that keeping in view with the 2015 full year results as approved by the Central Bank of Nigeria, the Q1 2016 results submitted to the Nigerian Stock Exchange (NSE) and the Securities and Exchange Commission (SEC) as well as the strategic roadmap for Q3 and Q4, its revenue yield and profitability will exceed analysts’ expectations and forecast.

    In its operations in Q1, Q2 and extending into Q3 2016, the Bank has continued to deploy new technologies and digital applications to drive financial inclusion, convenient banking, enhanced customer friendly services and its overall retail banking strategy that will enable it focus on driving non-interest income and strengthen explored opportunities to grow its market share. These have positioned the Bank for a better future with strong expectation for improved financial performance in the rest of the business year.

    In the Bank’s Q1 2016 result presented to the NSE and SEC, Diamond Bank resiliently buoyed itself above sundry industry turbulences and posted PBT of N6.7bn, averaging monthly PBT of N2.3bn, thus scaling industry expectations and meeting the minimum target for its shareholders for the period under review.

    In the first quarter of the financial year, the Bank displayed a strong will to reduce its operating costs and interest expense, which shrunk by 2.8% and 10.3% respectively compared to Q1 2015.

    Diamond Bank’s Capital Adequacy Ratio submitted to the the NSE and SEC for Q1, 2016 stood at 16.2%, which is 1.2% higher than the CBN minimum requirement of 15%, with the Bank’s liquidity position standing at 52.4%, higher than the 30% minimum requirement set by the CBN. The Bank also recorded an asset base of N1,821.6 billion at the end of Q1, 2016, making the Bank one of the 10 most solvent banks in Nigeria.

    As a “systemically important bank” in Nigeria, Diamond Bank Plc has continued to maintain its global relevance as a financial service provider with a strong and focused management; and is rated one of the biggest banks in the world in the latest Top 1000 World Bank ranking by Financial Times. Diamond Bank Plc, standing as the 6th biggest bank in Nigeria, 20th biggest bank in Africa and 711th biggest Bank in the world, according to the latest ranking, is one of the most liquid and capitalised financial institutions in Nigeria.

    According to the Bank’s chief spokesperson, Ayona Trimnell, “Diamond Bank in the last half decade, has continued to sustain strong fundamentals, expand its operational offices across the country, improve on its service delivery, increase its revenue yield and maintain stable profitability for its shareholders”.

    Diamond Bank Plc is Nigeria’s fastest growing retail bank, leveraging innovation and technology to enhance customer experiences and drive financial inclusion in what it terms Beyond Banking.

    Since incorporation in December 1990, Diamond Bank has challenged the market environment by introducing new products, innovative technology and setting new benchmarks through international standards. Today, Diamond Bank is best placed to respond to changing lifestyles and is leading the digital transformation in response to these societal shifts. Diamond Mobile app, for example, is Africa’s leading banking app and the first with the touch ID feature.