Tag: retail

  • Diamond Bank expands Lagos retail network

    Diamond Bank expands Lagos retail network

    Diamond Bank Plc has opened a flagship branch that would enable the lender provide banking needs of its retail customers.

    The branch, located at Ajose Adeogun, Victoria Island, Lagos, was inaugurated by the Group Managing Director/CEO, Alex Otti.

    He said the model branch is what the lender’s customers should expect going forward. “This is a new generation Diamond Bank and this is what customers should expect in the future. This is a flagship branch and there a couple of branches we have opened and we decided to showcase this today,” he said.

    Otti explained that the branch has a well-equipped electronic branch, made up of Automated Teller Machines (ATMs), an ATM gallery, telephone banking as well as internet banking facilities.

    Continuing, he said:  “This is banking of the future. This is a four floor building which has private banking, corporate banking and retail banking. We are leading in terms of digital banking but you cannot rule out brick and mortar.”

    Otti said, presently, Diamond Bank is among the industry leaders in terms of electronic banking. He noted that the recently launched MTN Yellow Account by the bank, has been praised by customers and would provide banking services to both the banked and unbanked within the population. It is also an avenue to boost the Central Bank of Nigeria (CBN) financial inclusion policy.

    On his part, the Deputy Managing Director, (Retail Banking), Diamond Bank, Mr. Uzoma Dozie said: “This branch is not like the traditional bank, it is actually to make customers feel more comfortable and we are removing the theatrical branch layout and making it your home outside your home.” The lender, he added, is planning to roll out more branches, e-branches nationwide.

  • Lubricant sector needs govt’s assistance

    Lubricant sector needs govt’s assistance

    Operators of the lubricant sector of the downstream oil and gas industry are seeking the intervention of the Federal Government to enable the industry contribute significantly to the growth of the economy.

    They want the government and the regulators to protect the sector from imported substandard lubricants.

    Some of the operators, who spoke to The Nation, during their summit in Lagos, urged the government to  ban imported lubricants. They argued that a law would enable the local market to not only grow but also generate employment.

    They sought incentives that would encourage lubricant marketers and blenders.

    The Lubricants Producers Association of Nigeria (LUPAN), in their position paper, said: “It is worrisome to note that the market is also a dumping ground for substandard and off-specification imported lubes of questionable quality. All these infractions are, indeed, a threat to the survival of lube manufacturers in Nigeria.

    “The indigenous lubricant industry, which employs over 5,000 workers, has the potential to generate over 50,000 additional jobs if the lubricant blending plants work at full installed capacities.”

    The Managing Director, Lubeservices Associates, Mr. Kayode Sote, said: “The government should use its might to end the influx of substandard lubes, provide level playing ground for local lube makers to produce the product needed to fast-track the development of the Nigerian economy.”

    He said Nigeria is the third largest consumer of lubricating oils, over 600 million litres, which is one per cent of the world’s total demand, with gross earnings hitting N150 billion last year.

    Sote noted that there are 32 blending plants in the country with total installed capacity of about 965 million litres per year, which  produce at a cumulative average of 45 per cent of their total installed capacity.

    He said: “The cumulative asset base of the blending plants is about N20 billion, generating about N45 billion profits in 2013. It has been estimated that 75 per cent of the total need of lubricating oil is produced locally, while the balance  comprised specialised products imported by the marketing companies into the country.”

    The Chairman and Technical Adviser to Lubcon Group, Jani Ibrahim, said the lubricant sub-sector of the oil and gas industry operated at an average of 45 per cent of their total installed capacity thereby leading to job losses, which is not healthy for the development of the economy.

    He urged the government to reduce import duty on raw materials for lubricants such as additives and base oil and packaging materials, as well as eliminate multiple taxations.

    He urged the National Assembly to fast-track the passage of Petroleum Industry bill (PIB) in order to stem capital flight and attract more foreign investments.

    The Minister of Trade and Investment, Olusegun Aganga, said the Federal Government has launched a national lubricant policy as part of its agenda to boost the use of lubricants.

    He said the objectives of the policy besides checking the influx and sale of substandard and fake lubricants to end-users, are to make Nigeria self-sufficient in lubricant production and encourage export.

    He said modalities for the implementation of the policy were being worked out in consultation with other government ministries and agencies to enhance effective participation of all the stakeholders.

    He said the government was desirous of opening new opportunities in the exploration of bitumen, tar sands as an alternative source of base oil in Nigeria.

    The Managing Director of NNPC Retail Limited, Chris Osarumwense, who represented the Minister of Petroleum Resources, said the protection of the lube sector was important because it is used in almost all the sectors, particularly in the industrial and the manufacturing sector.

  • Driving a robust retail industry

    Driving a robust retail industry

    Nigeria’s retail market is evolving. The Retail Council of Nigeria (RCN) is making efforts to formalise the market and make it safe to enhance Nigerians’ shopping experience in line with international best practices, reports TONIA ‘DIYAN.

    Organised retail business has come to stay. The hitherto unorganised method of retailing is fast becoming more structured. Before the advent of the Retail Council of Nigeria (RCN), it was difficult to record and track transactions and investment in infrastructure. Retail business in Nigeria is steadily moving to an organised platform thatpromises a major turnaround in the fortunes of operators. Much of that turnaround in the industry, which compfises supermarkets, department stores, stand-alone stores, shopping malls/hypermarkets, Mom & Pop stores, street vendors, and the weekly markets, is driven by the council.

    Since its debut in October last year, RCN has been working to ensure that retail business is done in compliance with international standard. Most countries have moved away from the open market system where there is no such process. In an organised retail market, there is audit of suppliers/manufacturers and customer service is high. Besides, investment in infrastructure is high with many windows of employment. There is availability of products and services in an organised retail, a feature which is usually restricted in an open market trade.

    Also, the RCN’s intervention in evolving an organised retail business has since ensured that sourcing of raw materials and finished goods is through international and national sources with a complete regulation of products and services. Today, there is high compliance to standard specification of products and services and when it comes to quality check and assurance, it is always comprehensive with a complete information on products and services. Besides, counterfeiting is strictly controlled and  monitored when a business is organised. By organising the retail business, RCN has helped improve the efficiencies of the value chain, reduce wastage, and increase revenue. This is unlike in the past when governments at all levels  had challenges collecting taxes from the unorganised retail market.

    The successes so far recorded by the Council were not by chance; they were products of well-thought out strategies aimed at repositioning the nation’s retail industry for efficient service delivery. At the launch of the Council in Abuja, last year, Asiwaju Onafowokan, a Member of Board of Trustees of RCN, explained that the body had the target of formulating, facilitating, and propagating retail business practices and processes in line with international best practices. This, he believes, would lead to increased consumption, boost in production, employment generation and ultimately, the growth of the economy.

    Similarly, Haresh Keswani, another Member of Board of RCN, also said organised retail is  related to economic growth. Hear him: “The United States and Britain have organised retail, which contributes over 80 per cent each to economic growth. In Japan and India, the organised retail market contributes about 66 per cent and 10 per cent to economic growth, respectively. But Nigeria receives only three per cent due to unorganised retail market.” He however, said that though Nigeria has the smallest percentage of retail, the Council aims at liaising and co-operating with the government and regulatory authorities for ease of implementation, training and operation in the retail industry.

    Already, the organised retail strategy, The Nation Shopping learnt, is beginning to promote modern retailing in Nigeria and contribute to the Gross Domestic Product (GDP). It is facilitating the development of associated/allied sectors of the economy, providing a platform for networking as well as disseminating useful information and knowledge to members and the public to make them educated and be aware of what the entire system entails. The council said it is also creating a database of members and that it encourages members to adopt the right values, imbibe international best practices, wholesome practices and embrace good corporate governance in the conduct of their businesses.

    In doing these, The Nation Shopping learnt that the Council is hoping to replicate in Nigeria the success of more organised and robust retail markets in more developed countries of the world where the platform is contributing to economic growth and development.For instance, experts say that organised retail contributes 27 per cent to the global GDP. Also, across the globe, retail employ 17.1 per cent of the workable population. In the US alone, organised retail market accounts for 14 per cent of employment, while 20 per cent of the US economy is said to be supported by retail.

    Sectorally, the contributions of organised retail are also telling. For instance, it has impacted the finance sector, as banks are now interested in supporting the retail business. The belief is that when there is increase in organised retail, there will automatically be an increase in consumer spend and finance. An increase in organised retail brings about increase in capital investment and project finance. It also provides Small and Medium Enterprise (SME) finance through supply chain contracts with retailers.

    The manufacturing sector is not left out. Organised retail increases the presence of brands in all categories. When new products and concepts are launched to test the markets, it leads to eventually setting up local manufacturing facilities in the country. In other words, the country’s manufacturing infrastructure improves as technology transfer is facilitated.

    Much of the transformation in Nigeria’s retail industry is driven by the revolution in the Information and Communications Technology (ICT) industry. The ICT industry has emerged, arguably, the backbone of organised retail. The hardware and software aspect of the IT industry has since caused a boom in the retail business. Increase  in telecoms and IT infrastructure has facilitated a cashless economy where people buy and sell without carrying cash.

    The far-reaching impact of organised retail, experts say, is anchored on the fact that the retail market is not about shops only, but every company that has relationship with consumers, including banks, telecommunications, manufacturing, tourism and consultancy firms. This was why  the Council is determined to create an improved platform for direct interaction with consumers. The Retail Council believes that one sure way to achieve this is by encouraging informal retailers to move to the next level and become formal.

    RCN also operates an open membership system where issues are collectively tabled to the government and to various policy makers for improvement and positive changes. “Organized retail is  helping people think big and start small; it is helping to develop the value chain in the system knowing that value chain entities are SME drivers,” says Kaymu.com boss, Massimiliano Spalazzi.

  • South Africa’s spaza shops suffer as big retail rolls in

    In this corner of South Africa’s black township of Soweto, the biggest building used to be the Catholic church. Now it’s been overshadowed by a shopping center and business has only gotten worse for Grace, a 68-year-old shop owner.

    Like many proprietors of spaza shops – the informal stores that dot township corners – Grace barely manages to keep afloat as more of her neighbors head to the mall.

    “Once people get paid, they buy their groceries at the malls,” she said, sitting among dusty shelves of tea-bags, small packets of biscuits, loose cigarettes and butter.

    “They used to buy their groceries from us. Now they only come for daily items,” she said, declining to give her last name.

    Grace has been running the shop with her husband since 1993, the year before South Africa’s first all-race elections. They used to earn around 1,500 rand ($140) a day, but are down to a third of that now.

    During apartheid, blacks were crammed together in squalid townships miles away from cities. Some residents began to sell staples such as maize meal and cooking oil out of their own homes. The informal stores became known as tuck shops or “spazas,” a slang word that connotes “just getting by”.

    Along with shebeens, or corner taverns, spazas are one of the most visible parts of township life, and a major component of South Africa’s vast informal economy.

    While recent data on the informal economy is hard to come by, a 2002 study by the University of South Africa’s Bureau of Market Research (BMR) estimated that spaza shops brought in around $705 million a year, employing up to 290,000 people.

    Those numbers will have come under pressure over the last decade as real estate developers and big grocers such as Shoprite and Pick N Pay push into black areas, targeting rising consumer spending.

    Getting the cake

    South Africa’s emerging black middle class grew at annual 6.5 per cent between 2001 and 2007, according to the BMR, which estimated the growing socio-economic group at 9.3 million in 2007, out of a total population of around 50 million.

    “The emerging consumer market has been very, very good for construction of retail outlets in non-traditional locations,” said Mike Upton, chief executive of South African building company Group Five.

    “It’s kind of like first mover gets the cake.”

    Grocers have been big beneficiaries of this broadening wealth.

    Shares of Shoprite, Africa’s top retailer, have more than trebled over the last five years, lifted by a push into sub-Saharan Africa and previously underserved South African markets. The Cape Town-based company’s no-frills Usave discount outlets pose a major threat to spaza shops.

    The warehouse-like stores appear tailor-made for low-income customers: most of the laundry soap is for hand washing, not machines. Some dispense with large parking areas as customers come on foot.

    The only milk available is full cream – no skim, organic or soy – while bags of frozen “walkie talkies” – chicken heads and feet – are plentiful and cost just 10 rand.

    In Soweto, a flashpoint of the anti-apartheid struggle, where stone-throwing black youths battled heavily armed soldiers and police with their snarling dogs, the 65,000-sq-meter Maponya Mall is one of several shopping centres that have sprung up in recent years.

    Just down the road from Regina Mundi church where former President Nelson Mandela is depicted in stained glass, the mall boasts a Pick N Pay hyper-market, more than a dozen restaurants and a Virgin Active gym.

    Although still poor, Soweto is unmistakably on the rise, evidenced by the growing number of tidy brick bungalows and shiny Toyotas, and even the odd BMW.

    While recent data is not available, Rose Nkosi, the head of the South African Spaza and Tuckshop Association, reckons that the sprawling black township alone may have lost around 30 percent of its spaza shops since 2005.

    That’s bad news for the elderly or those who live far from a shopping center, Nkosi said.

    “Spazas are community shops,” she said, pointing out they sell in small amounts, such as half loaves of bread, to meet the needs of the poorest customers.

    Economies of scale

    The big retailers are able to use economies of scale to undercut spazas, which usually buy in small volumes and from wholesalers, driving up costs.

    Nkosi has teamed up Songi Pama, an entrepreneur and consultant, to bring spaza shop owners together to buy direct from suppliers such as South Africa’s Tiger Brands and the local units of Unilever and Nestle.

    The survival of spazas is critical to the fabric of the townships because so many of the owners are women, Pama said.

    “The little that they get out of these outlets they use to feed their children and take their children to school.”

    Too few owners are real businesspeople, said Noel Ndhlovu, who publishes industry newsletter Spaza News. Most are just looking to make enough get by, he said.

    “Unfortunately, the bulk of spaza shops, about 60 or 70 percent, are survivalists. And because they are survivalists, they don’t have skills – no business skills, no financial literacy, nothing.”

    In one workshop he ran, Ndhlovu said it took him several sessions to get some of the owners to understand how to work out their gross and net profit.

    Not far from Grace, middle-aged Vincent Jonyane leans out the window of his tin-roof shop and laughs. Business is good, he says. While elderly rivals are stuck in the past, he is thinking of expanding his wooden shack.

    “I’m still young, I know where to buy things cheap,” Jonyane said, pointing to stacks of eggs in cardboard cartons on a shelf.

     

    •Source: Reuters

     

  • CBN creates Retail Dutch account for authorised dealers

    The Central Bank of Nigeria (CBN) yesterday released guidelines for the operations of the foreign exchange market. The apex bank also created a designated account for authorised dealers.

    The account named, Authorised Dealers Retail Dutch Auction System (RDAS) Account was opened at the CBN with account number 1000011194.

    A statement signed by N.T Igba for CBN Director, Trade and Exchange, said authorised dealers are required to fund the account, inclusive of the one per cent commission, using the Real-Time Gross Settlement (RTGS).

    This, he said, should be done by the close of business on every Thursday for Monday RDAS auction session, while funding for Wednesday auction session shall be done on Mondays. He said funds in respect of disqualified or cancelled bids and any balances shall be credited to the current account of the authorised dealer by the end of the auction session.

    The regulator had last September, replaced Wholesale Dutch Auction System (WDAS) with RDAS because of the ineffectiveness of the former in addressing hitches in the forex market.

    It also withdrew the licences of 20 bureau de change (BDCs) operators for violating forex rules, an indication that more licences withdrawal may be seen in future, should the violation continue.

    Under the RDAS, banks and other authorised dealers place bids on behalf of individual clients who qualify to buy forex at the official auction. The change from WDAS to RDAS allows the authorities to monitor more accurately various sources of forex demand and any potential duplication of forex demand in the system. Banks will remain responsible for all documentation requirements.

  • JUMIA wins Best Retail Launch of the Year

    Jumia has received the most important retail award at the World Retail Congress in Paris. TONIA ‘DIYAN reports.

    JUMIA.com has won ‘The Best Retail Launch of the Year’ at the World Retail Congress in Paris. By this fact, JUMIA is the first African company to have won the most important retail award worldwide. They did this ahead of all other offline, online and developed market retailers of the world, other nominees in this category were Hedonism Wines, Presso, Quem disse, Berenice, t.riciclo and Zalora.  The event was ran by the publishing company EMAP and discussed issues affecting the international retail industry; covering core retail in all segments issues as well as social, economic, political and ethical concern. Previous winners include top brands such as ASOS, Migros, NikeTown, Woolworths or Zappos.com. JUMIA offers their products online, via a mobile app or on cash delivery spots – leapfrogging traditional retail in Africa.

    “We are delighted with the wide international reach of this year’s winners and that for the first time, we are presenting an award to an African retailer,” said Ian McGarrigle, chairman of the World Retail Congress. The World Retail Congress’s jury also said JUMIA has set the highest benchmark when it comes to retailing in Africa. “Their Excellency in online marketing, IT and operations are key drivers for JUMIA’s sharp growth rates and the company’s rising brand awareness throughout the whole of Africa.”

    Tunde Kehinde and Raphael Afaedor, co-founders of Jumia: “We owe this landmark fete to the Nigerian market who since day one have supported us all the way through the very encouraging feedback and patronage; we clearly wouldn’t be honoured this way without them. This also shows that Jumia Nigeria has risen beyond the ranks and has gone far beyond a start-up company with even more greater heights yet to be achieved. Amazingly, recently there was a poll by a notable organization for start-up’s in Nigeria and Jumia clearly out of that list, came top. Some more proof to that the market and industry players have come to recognize our position and impact we have made in this market. There are bigger plans for the customer and this will remain our focus”.

    Jeremy Hodara, managing director African Internet Holding. “This is a historic moment for us and I hope, also for the whole of Africa. When we started JUMIA last year we had the goal to enable safe, convenient and stress-free shopping experiences in Nigeria. Now one year later, we deliver products to hundred thousands of customers in over six countries every day. Only thanks to our incredible teams and partners, who made online shopping in Africa easy. This award makes us incredibly proud and reinforces us in what we do. We are number one in Nigeria now and we will continue to grow and deliver our products all across Africa.”

  • NSE begins trade on retail bond

    NSE begins trade on retail bond

    THE Nigerian Stock Exchange (NSE) on Friday made history as it opened a window for low net -worth investors to enjoy the benefit of investing in bonds.

    Also, it admitted on its Daily Official List the Lagos State’s N80 billion 14.50 per cent fixed rate bond series 1 bond due in 2019.

    Earlier, retail investors have been denied the opportunity of trading in bonds due to the huge sums required and absence of secondary trading platform.Only high net worth and institutional investors have been enjoying benefits of this sector.

    However, retail investor can now access the bonds market with a minimum of N10,000 and enjoy regular returns on investments among other benefits.

    Speaking on the take-off of the retail bond trading on the floor of the NSE, its Chief Executive Officer, Mr Oscar Onyema, expressed satisfaction that the exchange has been able to activate a platform that will allow retail investors participant in fixed income securities market.

    According to him, on the first day of trading, there were 13 trades that involved 510,000 units of bonds worth N600,000.

    “Although it is a small beginning but it has proved the concept that people can trade bond with small amount and investors can take position because it cuts across market makers and brokers-dealers on the floor. Today (last Friday) is the beginning and we expect bigger volume and value traded as we go along,” Onyema said.

    He explained that the NSE retail bonds trading platform would exist alongside the existing over the counter (OTC) market.

    “The retail bond trading is very complementary to the OTC market because the OTC market is very institutional and ticket prices are bigger. What we are doing (through the retail bond trading) is to really try to bring the retail participants into the fixed income market,” he said.

    Listing the benefit of the platform, the NSE chief said it would allow investors to diversify their portfolio and hence manage the risk of exposure into the market using well established channels.

    However, trading last week on the floor of the Exchanged recorded a total of 2.813 billion shares worth N22.188 billion in 33,123 deals as against a total of 2.612 billion shares valued at N19.152 billion that exchanged hands the previous week in 27,186 deals.

    The Financial Services sector was the most active during the week, contributing 79.64 per cent to the total equity turnover volume with 2.240 billion shares worth N14.761 billion exchanged hands by investors in 19,656 deals.

    Similarly, the Banking sub-sector of the Financial Services sector was the most active during the week; with 1.583 billion shares worth N12.581 billion traded in 13,629 deals.

    Volume in the Banking sub-sector was largely driven by activities in the shares of Ecobank Transnational Incorporated Plc, Unity Bank Plc and UBA Plc. Trading in the shares of the three banks accounted for 844.849 million shares, representing 53.37 per cent, 37.71 per cent and 30.03 per cent of the turnover recorded by the sub-sector, sector and total turnover for the week.

    Also traded during the week were 234 units of NewGold Exchange Traded Funds (ETFs) valued at N595, 491 exchanged hands in five deals in contrast to a total of 196 units valued at N504,481 transacted the previous week in four deals.

    In addition, 610 units of FGN bonds valued at N76,432 were traded during the week in 14 deals. However, there were no transactions in the state/local government bonds and corporate bonds/debentures sectors.