Tag: Sterling Bank

  • Re: Sterling Bank and unauthorised withdrawal

    SIR: We refer to the letter in The Nation written by James Azania and published on Monday October 5 titled:  Sterling Bank Plc’s role in unauthorised withdrawal from savings account. The writer accused the bank or her representative of making unauthorised withdrawals of N110, 000 (one hundred and ten thousand) from his  salary account, on two different occasions: September 18, and September 30, and demanded a refund.

    Following this allegation, we carried out a thorough investigation on the alleged unauthorized withdrawals from his account and also engaged him in telephone conversations with the writer. It is unfortunate that the writer succeeded in using a reputable newspaper such as The Nation which we hold in high esteem to make false claim and in the process damage the image of the bank.

    Our observations are as follows:

    Although the customer resides in Lokoja , the account was opened in Lagos and he has conducted ATM transactions  in recent time in Lagos

    In response to our inquiries on whether his card was compromised or stolen or he perhaps gave it to someone to withdraw on his behalf, he confirmed that he always kept his card at home

    He confirmed that it was him (James Azania) that was seen in the video footage retrieved from the time of the alleged unauthorized ATM withdrawals made on the 18/09/2015. He  however claimed not to recall making ATM withdrawals of that sum.

    He later called the branch that same day apologizing for all the troubles to confirm our position on his intention.

    On the SMS alert, the issue with delayed receipt of messages is possibly network-related. He has since received transaction alerts duly.

    Customers are advised to keep their cards as well as passwords securely. Similarly, customers can use their mobile banking application to regularly keep track of transactions.

    Media houses must also engage all parties in dispute before stories of this nature are published.

     

    • Olubunmi Isiolaotan

    Sterling Bank Plc; Marina Lagos

     

  • Sterling Bank reiterates commitment to customers

    Sterling Bank has reiterated its commitment to meeting the needs of its customers through quality product offering and services.

    He said the yearly Customer Service Week, which started this week,  provides the right platform for the lender to achieve this.

    The bank’s Group Head, Strategy & Communications, Shina Atilola, announced plans to celebrate the customers of the bank who have remained loyal to the brand over the years.

    He said the customer service week is a global event which celebrates and recognises the loyalty of every organisation’s customers as well as staff who render excellent service. The week is planned to boost staff morale and encourage team work, while rewarding customers.

    This theme for the celebration this year is “Every day Heroes”. This according to Atilola was chosen to further reinforce this assertion by celebrating both customers and staff in a unique way.

    In Nigeria, numerous companies and organisations participate by giving back to their customers every day of the week. This reminds customers of the organisations’ commitment to customer satisfaction.

    As part of the plans, the bank has introduced what it called the Sterling Heroes. Campaign aimed at appreciating the uniqueness of its customers and celebrating the stories. Similarly, a “Sterling Cares” Campaign in partnership with Genesis Deluxe Cinemas who provided members of the public free movie tickets was kicked off on Independence Day in Lagos, Port Harcourt and Enugu.

    “This Heroes campaign would entail Staff nominating customers who have inspiring stories and deserve to be celebrated. The top 10 customers as voted by staff would be celebrated every day of the Customer Service Week and awarded gifts. Other walk-in customers of the Bank will also enjoy special treats at the Bank’s branches during the Customer Service Week,” he said.

     

  • Sterling Bank partners govt on e-PASS

    The Federal Government has entered into a partnership with Sterling Bank Plc and a project contractor, Continental Transfert Technique for the collection and payment accounting for a project called ‘e-PASS. The project will start tomorrow.

    The e-PASS project is a scheme designed by the Federal Government to ensure that all Non-ECOWAS immigrants that visit Nigeria with a Tourist or Business Visa and intend to stay beyond an aggregate of 56 days in a year are made to pay a certain amount of money as advised by the Nigerian Immigration Service (NIS).

    With this agreement, Sterling Bank in a statement said the fee can now be paid from the date of commencement of the scheme at the bank’s designated airport stations or branches. Already, the bank has designated its representatives to be stationed at the five international airports located in Lagos, Abuja, Port Harcourt, Kano and Enugu for this purpose.

    The branches that will be involved in the e-PASS scheme in Lagos include the Airport Road, Ilupeju, Adeola Odeku, Allen Avenue and head office branch along Marina, Lagos while branches at Sterling Boulevard, CBD, Mamman Kotangora Close, Area 3, Garki and Adetokunbo Ademola, Wuse will take part in Abuja. Others include Okpara Avenue, Enugu, Trans Amadi 1 in Port Harcourt, and Murtala Mohammed way in Kano.

    In a statement signed by its Group Head, Strategy & Communications, Mr. Shina Atilola, the bank explained that an aggregate stay beyond 56 days but not exceeding 90 days would attract a fee in the equivalent of $200 while 91 days to 180 days will attract a fee equivalent to $1,000.

    Aggregate stay beyond 180 days but not exceeding 365 days would attract a fee equivalent to USD2,000 while an over-stay without due permission from the Federal Government would attract a penalty which is 100 per cent of the prescribed fees. A fee of N8,000 will be charged for each application form, the bank said.

  • Sterling Bank grosses N55b in first half

    Sterling Bank grosses N55b in first half

    Sterling Bank Plc recorded modest growths in the first half with 12 per cent growth in the top-line and 6.9 per cent increase in net profit.

    Key extracts of the interim report and accounts for the half year ended June 30, 2015 released yesterday at the Nigerian Stock Exchange (NSE) showed steady growth in key performance indices, underlining the resilience of the bank against inclement operating environment and regulatory headwinds.

    Gross earnings rose by 12 per cent to N55 billion in first half of 2015 as against N49.39 billion in corresponding period of 2014. The top-line was driven by a 32.2 per cent increase in non-interest income to N15.2 billion from N11.4 billion reported in the corresponding period of 2014. Profit before tax inched up by 1.43 per cent from N5.97 billion to N6.06 billion. Profit after tax rose by 6.9 per cent to N5.4 billion in first half 2015 as against N5.1 billion in comparable period of 2014.

    Further analysis showed that operating expenses was relatively flat at N24.2 billion leading to an improvement in cost –to-income ratio. The bank’s balance sheet also came in stronger with shareholders’ funds increasing by 4.4 per cent to N88.4 billion as against N84.7 billion in 2014.Total assets , excluding contingent liabilities, increased by 1.2 per cent to N834.0 billion as against N824.5 billion in 2014.

    Commenting on the results, managing director, Sterling Bank Plc, Mr. Yemi Adeola, said the bank continued to strengthen its mid and bottom-line performances, as its increasing focus on cost reduction, credit risk management and operating efficiency cushioned macro headwinds and retained value for shareholders.

    According to him, the performance in the first half underscored the steady progress of the bank’s growth plan and its resilience in the face of regulatory and other macroeconomic headwinds.

    He noted that the bank prioritized performance optimization and operational efficiency leading to a 260-basis points improvement in cost-to-income ratio while it also achieved pre-tax return on average equity of 14 per cent with a double-digit growth in top-line earnings.

    He pointed out that the capital position of the bank has remained strong with capital adequacy ratio at 15 per cent, 50 per cent higher than the regulatory benchmark.

    Adeola said the bank would in the second half complete the ongoing implementation of a number of technology-led service improvement initiatives across core and subsidiary systems in order to improve operating efficiency and employee productivity.

    “Furthermore, we remain confident that we will complete the final tranche of our capital program in order to build additional resilience in view of the prevailing difficult macro-economic conditions while also strengthening earnings capacity”,  Adeola added.

  • Sterling Bank’s ‘Get ready for work’ initiative to support SMEs

    Sterling Bank’s ‘Get ready for work’ initiative to support SMEs

    Sterling Bank has said its ‘Get Ready For Work’ initiative for this year will be extended to entrepreneurs and owners of small businesses to enable them add more value to  their enterprises.

    The bank’s Executive Director, Finance & Strategy, Abubakar Suleiman who disclosed this yesterday in Lagos, said apart from getting the youths ready to pursue their career choices and helping them acquire the required skills, the lender will also through the programme, reduce the unemployment rate in the country.

    Suleiman, who spoke ahead of this year’s edition of the event coming up on the September 11, said that Get Ready For Work’, now in its third year, is the bank’s way of giving back to the society and equipping the youths with the right skills to succeed in their jobs.

    He also said the lender is considering extending its ‘Get Ready For Work’ initiative to more states of the Federation and encouraged other banks to join in the project.

    He said that the lender was committed to helping to reduce the high level of youth unemployment in the country, pointing out that there would be serious consequences for the society if the problem is not addressed.

    According to him, “There is no country in the world that would not be affected by a high level of youth unemployment. Once youth employment stands above 25 per cent in any country, that country is heading for chaos.”

    He noted that the problem of youth unemployment in the country had been  made worse by the fact that  what students  are taught in schools  these days  often  leaves  them ill-equipped to handle simple tasks  when they eventually secure employment.

    Speaking at the event,  Executive Director, Field of Skills and Dreams VTE Academy (FSD)  Omowale Ogunrinde,   commended Sterling Bank for investing in the future of youths in country through the initiative.

    According to her, the bank was responsible for organizations like hers agreeing to take part in the programme without charging participants professional fees. Last year the bank held the ‘Get Ready for Work’ concert in Ibadan which was designed to change the mindset of graduates towards entrepreneurship and equip them with skills to bridge the gap between employee expectations and employer requirements.

  • Sterling Bank inaugurates MSME academy

    Sterling Bank Plc has introduced the Sterling MSME (Micro, Small and Medium Enterprise) Academy as part of its value-added offering for its SUPA Business Account holders. The academy which will commence with a pilot session in Lagos is a result of the Bank’s partnership with BusinessDay.

    This is in furtherance of the Bank’s commitment to enriching lives by focusing on the unique needs of its entrepreneurial customers; and giving teeth to private sector involvement in the development of small businesses and the Nigerian economy at large.

    According to the bank’s Group Head, Strategy & Communications, Shina Atilola, “the Sterling MSME Academy is aimed at capacity building for existing and emerging micro, small and medium-sized enterprises to enable them build viable businesses and position them to access funds for expansion”. MSMEs would also enjoy access to relevant and reliable business intelligence and information that would help them to navigate the challenging operating environment.”

    The Academy is to be facilitated by IFC/EDC (International Finance Corporation and Enterprise Development Centre) certified and seasoned MSME trainers and will run from September 23rd to October 14th. Registration however commences on Monday, August 17, and is to last for three weeks. Business owners/ MSME operators interested in participation are expected to fill in their details and get the necessary information on the registration portal: www.sterlingbankng.com/msme

    It would be recalled that the Bank had last June partnered with LEAP Africa on the 10th edition of the Annual Africa CEO Forum. The forum themed: ‘Staying Ahead: Maximizing Profit And Mitigating Risk’ was an  avenue for the CEOs to understand how to ensure proper risk identification, assessment and analysis.

     

  • First millionaire emerges in Sterling Bank’s promo

    First millionaire emerges in Sterling Bank’s promo

    A couple, Mr. and Mrs Ojigwe has  won N1 million in the special holiday draw of the Sterling Bank Cash Reward Promo.

    The elated couple, who has a joint account with the bank, received the prize at the headquarters of the bank at the weekend.

    Also, Mr. Adams Joshua Terna, who won N500,000 in the quarterly draw, also received his cash.

    New Sterling Plus is a hybrid offering with the promise of many goodies and freebies, such as free Lenovo smartphones pre-installed with Sterling Mobile banking application and loaded with ‘cool’ financial and entertainment apps and cash rewards, among others, for customers.

    The promo started in June and is aimed at rewarding loyalty and encouraging a savings culture.

    The bank’s Executive Director, Finance & Strategy, Abubakar Suleiman, congratulated the winners, assuring them: “Sterling Bank will continue to demonstrate its commitment to building an enduring relationship with its customers and in the process enrich their lives.”

    Ojigwe praised the bank for fulfilling its promise. Terna said: “This is the first time I am winning anything in a promo. This came to me as a big surprise but I am happy about it. Sterling Bank has demonstrated transparency in the way they have handled the entir

  • Sterling Bank commits N50m to tractor funding

    Sterling Bank Plc has financed the purchase of tractors for members of the Tractors Owners and Hiring Facilities Association of Nigeria (TOHFAN). The lender puts the cost of the financing at N50 million.

    The bank noted that its involvement in the agricultural sector was based on the need to reposition the sector as the mainstay of the economy given the dwindling oil revenue.

    The bank said it finances the purchase / acquisition of tractors from reputable manufacturers such as Massey Ferguson, Mahindra, New Holland, John Deere and Tak tractors who will also provide basic training on utilisation and offer after sales maintenance services.

    The tractors which have been distributed to members of the association following the first disbursement would help in the adoption of mechanised agriculture, leading to additional hectare coverage, higher yields and enhance food security in the country.

    “Sterling Bank Plc has continually restated its commitment to the strategic growth of the agricultural sector by providing adequate funding in alignment with the ongoing reforms in the sector aimed at repositioning it as an attractive business proposition, an input provider for the manufacturing sector and a key foreign exchange earner.

    “The best bank in Agric Award was conferred on the bank in recognition of its critical role in the dispensing of financial services to actors in the Nigerian agricultural value chain. This we have demonstrated again with the financing of the tractors which will add value to the sector,” it said.

    TOHFAN National Treasurer, Abdullahi Lawal, praised the bank for supporting the association and said that it would go a long way in improving the output of the beneficiaries.

    “We received a facility of N50 million from Sterling Bank to finance the purchase of 14 tractors which we have distributed to beneficiaries. The facility would be repaid within the next three years. The beneficiaries would be repaying specific amount of money monthly based on the brand of tractor obtained”.

  • N2b facility pits Unity Bank against Sterling Bank

    N2b facility pits Unity Bank against Sterling Bank

    Two lenders, Sterling Bank Plc and Unity Bank Plc, are at loggerheads over N2 billion facility, despite of the intervention of the Bankers’ Committee.

    At the end of last month’s meeting of the committee in Abuja, both banks were accused of not showing sincerity in the way they have handled the matter.

    The investigating panel that listened to the lenders, directed both banks to “go back and discuss amongst themselves as they had not shown sincerity on the matter.”

    The Nation gathered that at the last June meeting of its Ethics and Professionalism sub-Committee, the Bankers’ Committee went also ruled that Unity Bank was under obligation to honour its Advanced Payment Guarantee (APG) to Sterling Bank and that Unity Bank should provide certificate of work done during the life of the APG by its customers to be able to ascertain the amount outstanding on the APG which could be legitimately claimed within the validity period of the APG.

    The banks’ customers were admonished by the Investigating Panel “to act in an ethical manner” and frowned at one of the customers Loh & Or Construction for failing “to do what was expected of it and also failed to honour the invitation of the arbitrators that were appointed in line with the contract.”

    While aligning with the decision of the panel on the case, the Sub-Committee on Ethics and Professionalism of the Bankers’ Committee wondered why Unity Bank “would refuse to honour its guarantee, as guarantees are payable on demand.” The sub-committee also concurred with the investigating panel that the case in court had nothing to do with the APG.

    The sub-Committee also ruled that “the amount covered by the Guarantee shall, however, be progressively decreased in terms of the value of work executed by the contractor within the life of the Guarantee” implying that the claims made by Sterling Bank needed to be reviewed.

    Sterling Bank Plc had petitioned Unity Bank Plc for the failure of Unity Bank Plc to settle obligations arising from Guarantee Nos UB/APG/338/Makurdi/6978/06/2013 and UB/PB/338/Makurdi/6977106/2013 issued in favour of Quintec Ltd/Sterling Bank Plc on behalf of LOH & OR (NIG) LTD. Both guarantees were each for the sum of N1,038,463, 521.66.

    Sterling bank had told the Investigating Panel that “Quintec Ltd (contractor), a customer of Sterling Bank Plc was awarded a contract by the Central a Bank of Nigeria for the development of a Branch building at Lafia, Nasarawa State with the original completion date of 25 April, 2014 was later extended to 27 March, 2015 by the CBN vide letter dated 31 March, 2014.”

    Sterling bank stated that a major portion of the project was sub-contacted by the contractor to Messrs LOH & OR Construction (Nig) Ltd, a customer of Unity Bank Plc and as “per the work schedule, the sub-contractor was expected to have completed procurement and installation of the materials by January 2014, a time line which was not achieved”.

    Due to the delay and the threat by the CBN in its letter dated April 22, last year to enforce contractual sanctions culminating in the determination of Quintec’s services, the contractor was constrained to request a call on the Guarantees and on May 5, 2014, Sterling Bank issued a Notice of Default to Unity Bank advising a seven day period for LOH & OR Construction to remedy the breach failing which the guarantees would be called in.

     

    The sub-contractor’s (LOH & OR Construction (Nig) Ltd) bank (Unity Bank) responded vide letter dated 14 May last year requesting 21 days to enable its customer resolve the issues but in a subsequent letter dated 20 May last year, Quintec Limited advised Sterling Bank of the termination of the sub-contract with LOR & OR Construction Nig. Ltd and reiterated its earlier position that the Guarantees should be called.

     

    Based the insistence of Quintec, Sterling Bank Plc in a letter dated 23 May last year demanded the liquidation of the guaranteed sum within the 14 days. “However, Unity Bank in acknowledgement letter dated 2 June, 2014 requested an extension of the APG and Performance Bond for 120 days from July 2014 on behalf of its customer – LOH & OR Construction, who promised to resolve issues with Quintec Ltd.”

     

    Unity Bank was advised of Sterling Bank’s inability to accede to the request in a letter dated 5 June, 2014 on account of the Contractors’s position, stating that the demand notice dated May 23, 2014 would lapse on June 6, 2014 and that Unity Bank was expected to make good its obligation. Follow up letters dated 17 June 2014 and 25 June 2014 were subsequently sent to Unity Bank stating Sterling Bank’s intention to refer the matter to the sub-committee on Ethics & Professionalism for redress.

     

    12. It was on the basis of this that Sterling Bank approached the Sub-committee for redress, stating that: Unity Bank’s liability under the APG and PB was N841,402,974.73 as at 6 June, 2014; that Unity bank’s failure to meet the said obligation after the 14-day notice period gave rise to the interest obligation which accrued at the commercial rate of 23 per cent per annum.

     

    Sterling bank added that the materials delivered in respect of the sub-contract financed by it “was N197,060,547.27 based on the sub-contractor’s pricing. The Client paid N285,620,232.67 in respect of the work of which N270,000,000.00 was deposited at Sterling Bank” and as a result, “Unity bank was liable for sum of N841,402,974.73 plus accrued interest at 23 per cent per annum from 6 June, 2014.”

     

    On its part, Unity bank told the Investigating Panel that Messrs LOH & OR Construction Limited is its customer and that in the course of the relationship, “the bank availed the customer several facilities amongst which are the Advanced Payment Guarantee (APG) and Performance Bond (PB) in the sum of N1,038,463,521.66 each- the subject of this petition.”

     

    The issuance of the APG and PB Unity bank said was as a result of a contract awarded to a company called Quintec Limited by the Central Bank of Nigeria to develop a branch builnding in Lafia, Nassarawa State. Quintec (contractor) sub-contracted the Electrical, Mechanical as well as the supply and installation of Finishing Materials to LOH & OR Construction Nigeria Ltd.

     

    Subsequently, LOH & OR Construction Nigeria Ltd approached Unity Bank for the issuance of the APG and PB in favour of Quintec and their Bankers – Sterling Bank Plc, which was issued on June 26, 2013. On the strength of the APG and PB, the beneficiaries (Sterling Bank/Quintec Ltd) released the sum of N1,038,463,521.66 to the bank (Unity Bank) for onward disbursement to the customers.

     

    Unity Bank stated that “it was agreed between the customers and Quintec that payments arising from valuations done by the CBN consultants will be made directly into Sterling Bank Plc in full to reduce Unity Bank’s liability under the APG and PB.”

     

    Consequently, the customers were mobilised to site and they commenced work, “rendering qualitative works to the extent that site was adjudged the best and most progressed of all similar projects awarded by the CBN.” Unity bank said it was therefore, “surprised to receive Sterling Bank Plc’s letter dated 5 May last year informing Unity Bank of the customers’ default in the execution of the sub-contract. The beneficiaries further contended that all efforts to make the customers meet their obligation failed, hence they had to call in the APG and PB.”

     

    Unity bank admitted that “in a letter dated 17 June 2014, Sterling Bank demanded for the payment of the guaranteed sum balance and interest accrued at commercial rate from 6 June, 2014 and that “consequent upon the above Unity Bank immediately caused an investigation into the matter in order to ascertain what actually happened and the level of work executed by the customers.”

     

    Their investigations they said “revealed that there were disputes, accusations and counter-accusations between the customers and Quintec which resulted in the frustration of the contract.” This informed Unity Bank’s request on the customer’s behalf for an extension of the APG and PB to allow some time to sort out these issues while the customers continued with their obligations.”

     

    Unity Bank insisted that its “obligation under the APG and PB was for the payment of the sum outstanding not defrayed from the sum advanced to the customers as a result of the customer’s default. According to paragraphs 6 and 7 of APG and PB respectively where it was made explicit that “The amount covered by the Guarantee shall, however, be progressively decreased in terms of the value of work executed by the contractor to the employers under the contract”.

     

    Unity bank expected that before any call was made on it for the payment under the APG and PB, all works carried out by the customers ought to have been ascertained and valued. “This was not done by Sterling Bank Plc rather Unity Bank was called upon to pay an undisclosed “amount outstanding under the APG and accrued interest at 23 per cent per annum from 6th June, 2014”.

     

    In conclusion, Unity Bank stated that: much as it remained fully committed to its obligation under the APG and PB, the bank could not make payment of an undisclosed and unverified sum, which Beneficiaries had never stated in their demand; there was no understanding and/or commitment between the bank and the beneficiaries in respect of any interest element in the transaction. The bank never consented to same and such term was never in the APG and PB it issued; Quintec failed to remit funds paid by the CBN into Sterling Bank Plc to reduce the value of the APG as initially agreed by the parties. “This was what actually frustrated the contract between them; that Unity bank is only liable to the beneficiaries in the sum of N282,324,118.92, representing the outstanding sum on the sum advanced to the customers under the APG and that in the spirit of fairness, the bank recommended that an all parties meeting be convened in order to reconcile the obligations of relevant parties.

     

    The investigating Panel meeting of march 24, 2015, identified as areas of contention:

     

    1. How was the value of N282 million due to sterling Bank determined?

     

    2. Why did Sterling Bank demand an APG/PB from Unity Bank and why did Unity Bank refuse to honour its guarantee?

     

    3. What led to the determination of Loh&Or Construction’s contract? It was reported that the goods were still in China because Quintec had stated it would not take delivery of goods since the contract had been terminated.

     

    However when contacted, a staff of Unity Bank who pleaded to remain anonymous because he was not permitted to speak to the press on the matter told The Nation that “Unity Bank has taken advantage of the opportunity given by the Sub-Committee for us to bring up fresh facts that could lead to the change or retraction of the decision. Accordingly, the decision of the Sub-Committee will not yet be binding on the bank, since the Sub-Committee still has to review the fresh facts provided by the bank. We are confident that the outcome of the review will be favorable to the bank.”

     

    The Unity Bank official added that “the issues relating to the settlement of obligations under the Guarantee is already subjudice, in view of existing litigations and Arbitration known to all the parties. Therefore all parties should refrain from actions and making statements that could be contemptuous.” He noted “as soon as the Bankers Committee gets our letter revealing fresh facts of another suit, we are confident that the Sub-Committee will rescind its decision and allow for the Legal process to take its natural course. “