Tag: Trust fund

  • Bill for Research Trust Fund scales second reading at Lagos Assembly

    Bill for Research Trust Fund scales second reading at Lagos Assembly

    Lagos State House of Assembly Speaker Mojisola Meranda has committed a bill to establish the state’s research trust fund to a sub-committee of the house.

    She emphasised the need for tertiary institutions to partake in effective research work for the benefit of the state.

    The bill sponsored by a member of the assembly, Gbolahan Yishawu, scaled second reading.

    Read Also: Lamido’s Education Trust Fund screens Sokoto students for scholarship awards

    The proposed law is aimed at creating a state research trust fund for the allocation, management and administration of the trust fund and for connected purposes.

    Supporting the bill, lawmakers praised the sponsor and noted that it would help advance the state.

    Yishawu told his colleagues that the bill was important, as it would help drive innovation, economic growth and technological advancement.

  • PIA: Trust Fund launches over N100m empowerment scheme to curb hardship

    PIA: Trust Fund launches over N100m empowerment scheme to curb hardship

    The NNPC/MPN JV EMOIMEE Host Community Development Trust Fund has launched over N100 million economic empowerment scheme for 200 indigenes in Akwa Ibom State.

    Speaking at the launch of the programme at Ikot Ekong, in Mkpat Enin Local Government, Mr. Sunny Udo, the council’s representative on the Board of Trustees, hoped the programme would serve as a catalyst for job creation in the region, especially for youths.

    Read Also: Top four ways to invest N1million in Nigeria in 2025

    He said participants in the initiative would be trained in agro-business sectors such as fishery, poultry and piggery, and would each receive a financial grant of N500,000 to boost their businesses.

    “EMOIMEE is here to stay and transform Mkpat Enin, We are committed to training youths in entrepreneurial skills, equipping them with the resources needed to create sustainable businesses and employment for others.”

  • Non-inauguration of Host Community Trust Fund stalls N1tr remittances

    Non-inauguration of Host Community Trust Fund stalls N1tr remittances

    • HOSCON passes vote of confidence in NUPRC boss

    Host Communities of Nigeria Producing Oil AMD Gas and Pipeline Impacted States (HOSCON) yesterday said oil companies have not remitted N1 trillion to the Host Community Trust Fund because the Federal Government has neither formed nor inaugurated the fund.

    The host communities said $9 billion was outstanding with the oil firm, which had not been disbursed into the fund.

    All the funds are to be released to the fund and shared on the basis of the communities’ production quantum.

    Addressing reporters in Abuja, the HOSCON National Chairman, Dr. Mike Emuh, said the oil companies were not liable for failure to remit the fund since the fund was not in place.

    He urged members of the host communities to unite and ensure that the Presidency, National Assembly, Nigerian Upstream Petroleum Regulatory Commission (NUPRC), the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA), the Nigerian National Petroleum Company Limited (NNPCL) fast-track action on the constitution and inauguration of the fund.

    The inauguration of the fund is a key aspect of the implementation of Petroleum Industry Act (PIA), Emuh said.

    Read Also: Why writers need trust fund, by ex-lawmaker

    The national chairman said the HOSCON was meeting to deliberate on the formation and inauguration of the fund since it was all the law mandated them (communities) to manage.

    He said: “The PIA money is over N1 trillion now, not billions, since 2021 till date. Within three years, it has not been remitted to the Host Community Trust Fund because the trust fund has not been inaugurated. It has not been formed. So, who will the money be paid to? We will not hold the oil companies liable for that.

    “I want to say that we will only ask upstream, midstream, downstream, the NNPC, the Presidency, and the National Assembly to expedite action towards the implementation of the PIA so that the host community will know this is the only law that favours us and it is given to us to manage.

    “This is why we are here today to rub minds together to see how we can unite this country together.”

    On the non-disbursements, Emuh said: “The disbursement has not been done. All that’s being accumulated now is over N1 trillion and the outstanding money with the oil companies, referred to as settlors, is about $9 billion, apart from that of the naira.

    “This money should be handed over to the trust fund and shared based on production quantum.

    It is to be shared by what we are expecting now from the Presidency, the Presidential Implementation Committee on PIA.

    “It will be shared by the committee and every oil related matter will go to the committee.”

  • We will sustain Employment Trust Fund, says Hamzat

    Deputy governorship candidate of the All Progressives Congress (APC) in Lagos State, Dr. Obafemi Hamzat, has said the Babajide Sanwo-Olu administration, if elected, will sustain and expand the state’s Employment Trust Fund which the current administration initiated.

    Hamzat said the Security Trust Fund (STF) initiative will form part of the focal areas of preference, if the APC continues the next dispensation in Lagos State.

    Hamzat spoke at the weekend in a live programme on Television Continental (TVC) in response to questions and comments by callers during the programme.

    The APC chieftain, who emphasised the importance his party attaches to infrastructural development, promised that if it wins next election, security, employment, provision of social amenities will be top on the agenda of the government.

    Hamzat said: “Coincidentally, our candidate and I understand the enormity of challenges ahead of us, and providentially, both of us have the experience and understanding of what will make our slogan ‘For a Greater Lagos’ a reality.

  • Education Trust Fund hits N800m in Bayelsa

    Education Trust Fund hits N800m in Bayelsa

    The Bayelsa State Education Trust Fund (BSETF) has recorded N800m contributions from workers, government officials and other categories of persons within ten months.

    The state Governor, Mr. Seriake Dickson, on March 31, 2017, signed the BSETF and the state Higher Education Student Loan bills passed by the state House of Assembly into law.

    The BSETF makes it compulsory for different categories of workers including contractors and civil servants in the state to pay education levies.

    Dickson inaugurated a board to administer the fund and appointed a famous educationist, Prof. Turner Isoun, as its Chairman.

    Isoun yesterday while submitting the 2017 Annual Report of the fund to the governor in Government House, Yenagoa, said between March and December, the trust fund received N800m from taxable stakeholders.

    Out of the total receipt, he said N300m was expended leaving a balance of N500m.

    Dickson urged the private sector, particularly corporate organisations and individuals to make contributions to the trust fund, to enable indigent children acquire free and qualitative education.

    A statement by the Chief Press Secretary to the Governor, Mr. Francis Ottah Agbo, quoted Dickson as saying that the programme was targeted at delivering “the democratisation of knowledge” in the state.

    He called on the people of the state to take ownership of the education programme and explained that the Fund was aimed at strengthening education to increase the literacy level in the state.

    Dickson commended the Chairman and members of the board for the prudent management of the funds.

    He directed the board in collaboration with the Ministries of Information and Orientation as well as Education in creating the needed awareness for people to identity with the education policy.

  • Reps investigate non-remittance of trillions of trust fund cash since 2010

    Reps investigate non-remittance of trillions of trust fund cash since 2010

    The House of Representatives on Thursday resolved to constitute an ad-hoc committee to investigate the non- remittance of trillions of Naira by the Federal, States and Local Governments into the Nigerian Social Insurance Trust Fund (NSITF) since 2010 till date.

    The resolution of the House was sequel to the passage of a motion by Hon. Babatunde Kolawole (Ondo APC) titled: ” Need for investigation of the Non- remittance of contributions by the Federal,,States and Local Governments into the Nigeria Social Insurance Trust Fund (NSITF) from 2010 till date.”

    While moving the motion, the lawmaker who represents Akoko/ South-East/South-West in Ondo State, said the National Assembly passed the Employee Compensation Act in 2010 to provide an open and fair system of guaranteed and adequate compensation for all employees or their dependents for any death, injury or disability arising from out of or in the course of employment, rehabilitation to employees with work- related disabilities .

    According to him, “by section 33 of the Act, every employer shall, within the first two years of the commencement of the act, make a minimum monthly contribution of 1.0 percent of the total monthly payroll into the fund and subsequently, payment will be base on estimates of the employer.

    ” Private sector players have to a reasonable extent, been complying with the provisions of the Act, particularly in view of Section 16(6)(d) which makes it mandatory for bidders to have fulfilled all obligations to pay taxes, pensions and social security contribution.”

    He, however, expressed regret that the Federal, State and local governments have all failed to make payments of their contributions to the NSITF, despite the mandatory provisions of the Act.

    Only members of the Armed Forces, excluding its civilian employees are exempted from the mandatory employer contribution under he act, he said.

    Kolawole said by failing, refusing or neglecting to pay the statutory contribution to the NSITF, governments at all levels are not only violating a law of the land, but are equally exposing the vast majority of the Nigerian workforce to uninsured and uncovered risks and occupational hazards.

    According to him, the workers cannot be compensated for injuries, mental stress, occupational diseases, hearing impairment, total, partial disability or disfigurement, amongst others.

    “If this anomaly is not addressed, civil and public servants will continue to be short changed and remain at the receiving end of of a system that exposes them to occupational hazards without any form of insurance or compensation.”

    When the Speaker, Hon. Yakubu Dogara called for a vote on the issue,it was passed by majority vote.

  • How far can Road Trust Fund go?

    The federal government recently approved the Road Trust Fund (RTF) as a tax relief scheme to attract private sector involvement in the provision of Federal road infrastructure across the entire country. Assistant Editor, Nduka Chiejina explains what RTF is and what it portends for the nation.

    The Federal Executive Council (FEC)  yesterday approved the Road Trust Fund (RTF). Minister of Finance Mrs. Kemi Adeosun said the RTF structure “is a PPP initiative that will allow the private sector to get involved in road construction in exchange for tax credit”.

    She said: “What is unique about the scheme is that it is building on an existing scheme that avails tax credit, but is one company per road and we have found that only two companies have been able to take advantage of it.

    “The tax will be recovered over a three-year period. We expect this to mobilise significant capital into road provision across the country.

    “The ministry of works will be approving the design and the cost of those roads.

    “The Bureau for Public Procurement (BPP) will also provide certificates of no objection to make sure that the cost are reasonable, ministry of works will supervise.

    “What we expect is significant road delivery, especially in areas, for example industrial clusters, affected by very bad roads.

    “We expect the impact on revenues to be neutral because we are tightening our tax code. But, we still put in a limit that no company can apply and use more than 50 per cent of the tax within a year for this scheme.”

    •Minister of Power, Works and Housing Babatunde Fashola (left) discussing with Minister of Budget and National Planning Sen Udoma Udo Udoma during a preview meeting on the 2018 Budget at the Council Chamber in Abuja…yesterday.

    What is a Road Trust Fund?

     

    The Road Trust Fund (RTF) is being set up to facilitate and incentivise private sector involvement in the provision of Nigeria’s Federal road infrastructure. It is a form of Public Private Partnership that will accelerate the provision of Federal Roads by allowing private sector operators to collectively fund road provision in exchange for tax credits. This will complement Federal Government’s budgetary allocation to roads.

     

    What are the benefits of

    the Road Trust Fund?

     

    • Increases funds available for road development and accelerates road provision across the nation.
    • Reduces pressure on the Federal Budget by allowing private engagement.
    • Allows for cost reduction by providing a new benchmark in road costing. Private sector participation in what was previously a Federal Government monopoly will create more efficient delivery of road projects. Better negotiation and the promise of prompt payment to contractors, is expected to materially reduce project costs.
    • Provides alternate funding to the Government for road infrastructure development.. *Creates a platform for collaboration among private sector players as well as between private sector and Government.
    • Encourages co-operation in business districts affected by poor road infrastructure which will enhance output and reduce business operating costs.
    • Allows businesses to direct funds that would otherwise have been ‘tax Naira’ into much needed areas of infrastructure.

     

    Why is the Government

    focusing on roads?

     

    Federal roads are critical in unlocking socio-economic development.  While they account for just 17% of the total national road network, Federal roads carry more than 80% of national vehicular and freight traffic. (Nigeria’s road network consists of 200,000Km of which N33,000km are Federal Roads according to the Ministry of Power, Works and Housing). The deficit in roads is so large that there is a need to mobilise additional funding sources.

     

    How does the Road

    Trust Fund work?

     

    The Road Trust Fund is a revision of the existing infrastructure tax relief scheme that allows for tax relief to companies that incur expenditure on public infrastructure. To date, just two companies have been able to take advantage of this provision. The reason being that few companies are large enough to solely undertake road projects. The RTF, being a collective model, can mobilise funds from a range of tax paying companies, irrespective of their location or sector. RTF is it therefore, expected to mobilise significant capital into road provision.

    RTF uses a collective model to mobilise private capital from companies of all sizes to undertake road projects through a series of Road Trust Funds.  Each Fund will be a stand-alone Collective Infrastructure Fund (CIF) using a Special Purpose Vehicle (SPV).

    We  have already consulted with the private sector in the development of the RTF and some companies have already identified roads they wish to reconstruct and are organising their funding. However, this scheme is designed such that Financial Intermediaries will be promoting Road Trust Fund projects and soliciting commitments from interested companies.

     

    Why would a private company want to participate in this?

     

    Private sector participation is being incentivised through a Tax Credit Scheme that enables all participating companies to claim tax relief based on the amount of capital contribution (on a pro-rata basis).

     

    What are the benefits of the Tax Credit Scheme to the private sector?

     

    • Companies will be allowed to recover 100% of costs incurred on road infrastructure as a tax credit against total tax payable (including up to 10% for cost of funds); *Accelerated depreciation to enable recovery in 3 years rather than 4 years for standard assets; and
    • Ability to directly intervene in roads that are critical to their businesses which drives competitiveness.

     

    Are there special incentives for building roads in economically disadvantaged areas?

     

    Yes. The relief allows for cost recovery within a single year instead of 3 years for economically disadvantaged areas. We are encouraging and facilitating investment across all areas of Nigeria to achieve inclusive economic growth.

     

    Would the scheme negatively affect Government revenues?

     

    No. The effect of this scheme will be revenue neutral. In addition to the fact that we are already seeing improved performance in our tax receipts by improving tax compliance and blocking loopholes, we are proposing a cap on cost recovery to a maximum of 50% of tax payable by each participant in any year of assessment. This means that in any given year of assessment for tax purposes, at least 50% of total tax payable will be remitted.

     

    Currently, road maintenance puts a major strain on budgetary resources, has this been considered?

     

    Reducing budgetary pressure is a major advantage of the fund. Participants are required to guarantee the road for 5 years beyond maintenance.

     

    Will the Roads be tolled?

     

    Once the roads are completed they are handed over to the Federal Government who may decide to toll the roads in accordance with the National Tolling Policy.

     

    What is the role of the Ministry of Power Works and Housing?

     

    The Ministry is responsible for approving the road designs, monitoring all approved Road Trust Fund Projects  by managing costs and timelines as well as ensuring that equal development across Nigeria by rebalancing the Federal  budget, where necessary.

     

    How does Government ensure costs are not inflated?

     

    All costs and contractors will be scrutinised and approved by the Bureau of Public Procurement in line with legal requirements. This will ensure that costs are not inflated and that unqualified contractors are not used on the projects.

     

    Would further information be provided to the private sector?

     

    Yes. The Ministry of Finance will develop detailed Guidance Notes on the Provisions of the new Infrastructure Tax Incentive within the next 30-days.

  • ‘Employment Trust Fund not for jamboree’

    ‘Employment Trust Fund not for jamboree’

    The Executive Secretary, Lagos State Employment Trust Fund, Mr. Akintunde Oyebode, in this chat with MUYIWA LUCAS, says the government’s purpose for the scheme is gradually coming to fruition.

    The Lagos State Employment Trust Fund (LSETF)appears good. But people say it is difficult to access. Why is this so? Is there no way to access the fund?

    First, if I will be honest, the state has limited resources. This means that the most resilient applicants will scale through because we cannot support everyone. What we are committed to is that the process is transparent and unbiased.

    The point is, whatever pain Mr. A is going through to apply, Mr. B is also going through same. There is no preferential treatment for anybody. But from next year the process will be better structured because there will now be windows. What we have done this year is because there is a need to immediately roll out the scheme and reach out to as many people as possible. The loan is on a rolling basis, so every month we are approving applications. Going forward, we will be having windows- the application will close on a certain day and if you don’t apply then, it means you can’t apply for that quarter. But in terms of the requirements, it won’t change. We feel that we are lending without collateral and people must also meet at a certain level. This is not a grant.

     Is there any mechanism to monitor beneficiaries of your loans?

     Yes. We do some monitoring and we work with partner banks. It is a combination of both microfinance and commercial banks; so they do a lot of collections on our behalf and the monitoring. We also have partners, who from time to time go out on our behalf to monitor the business performance. So, we monitor in two ways- we do our own independently and then we have our bank partners, who help us collect and monitor.

    If someone takes N5million and pays back successfully, is it possible for him to get N10million?

    No. We have a regulatory limit. The best the person can do is come back for the same N5million, but where we really want to take business to is that we give a N100, 000, you pay back, we give you half a million, you pay back, we raise it to a million and, ultimately, to N5milion. Now for business that needs more, we now structure an introduction when we say for example, we send them to institutions like the Bank of Industry. We have limited resources and to reach many people that is why we peg it at N5m.

    There is the belief that the scheme is for All Progressive Congress (APC) members only. How true is this?

     To be honest people saying that are only mischievous. That kind of comments does not bother me again. Anyone, who has been through our process, will recognise that this is not based on party, religious, or ethnic affiliations. So, it is a straight forward process and there is a marking scheme- you either pass or you don’t. After that there are some requirements you have to meet. When people say that I always tell them that but you have not even tested the process. You are doing yourself some bad if you sit at home and assume that it is for political affiliations. I have been to 20 local governments and I have said it on radio, press interviews and the likes, and we say to you come and test the process if is different from what we said then go and embarrass us. We have a whistle blower hotline that is managed by KPMG.

    If you look at the ratio of beneficiaries there are Igbo, Yoruba and some Hausa and Southsouth and if you look at our team, we don’t care where you are from as long as you are competent and live in Lagos. There is no Yoruba, Igbo, Hausa or party agenda, but of course, there will always be doubting Thomases.

    How long have you run the scheme? I mean a kind of appraisal? Please tell the whole world how far you have gone?

    As we speak, we wrote our first loan in January-February; from October we will be commissioning an independent inter assessments exercise for an independent body to come and say this is where people you helped are; before you come and this is where they are now; this is the impact we have seen on the programme; these are things we think you can do differently.

    So, we expect that by next quarter of next year we should have that report ready. It will also be useful because assessing the impact is what helps us to identify what we need to change. So, we are starting the exercise this year and we hope by first quarter of next year it will be ready for independent opinion, review and critics.

    How good is the repayment?

    Impressive. If we get similar or better repayment compare to banks, it will be a success because that will mean that we are lending to the right people. In terms of our loses today or what I will call our credit loses, it is still under 10 percent- it is about 5.5 per cent, which is pretty low. But we are not resting on that, we have to continue ensuring that we find the right people and we also drive out how we can collect from those people. One of the issues we face is that of willingness than ability and so, knowing that when they borrow they will be willing to repay and able to repay, that’s what it takes.

    So, it is finding those kind of people and ensuring that when they are unwilling, you have the collection mechanism tighten around them to show them that you can collect adequately. But for some people, who are defaulting on their loan now, some will be taken a set up on them, some will be charged to court to show an example that when you borrow from us, it is not a jamboree money because if you take a loan from us and you don’t repay, others will feel like why should they pay. So, we want to show people that there is a consequence for not repaying our loans, despite the low defaults rate.

    Of all Lagos State programmes, I think this particular one needs to be shown to the world because it has a kind of direct impact on the people. What do you think?

    That is it, and I think that is what we say with governance. One of the challenges is how does government impact the people. So, in some instances, when you can take much longer you will be able to see that in some cases like ours, if done correctly, you can see the impact in one to three years period. So, the government ‘s aim and the governor’s view is, the only way the government is not going to employ all those people coming out from university and secondary schools, who wont even be employed by even the large corporate, but primarily the small and medium size enterprises. Apart from the impact on the borrower, there is also the added impact of being able to create more jobs and employ more people.

    So far, how many have benefited from your scheme and what is the interest rate being charged?

    The interest rate is five per cent per year. In terms of numbers of people, we have approved loans to approximately 6,500 people, but the actual disbursed loan will be around 4,200 people . So, today 4,200 people have actually received their loans and put them into their businesses

    Do you have an insurance scheme for the loan?

     There is nowhere you can get a 100 per cent repayment on loan in Nigeria or anywhere in the world.  Nobody also assure credit risk, the insurance you get is on personal life, fire, burglary and theft or the person dies or permanent disability and he is unable to run the business.

    We insure against that; we insure against theft, burglary or property and the equipment. We do that type of insurance. We have some insurance that if something happens to you or the business premises, we will be able to recover money and we also give you the option to increase it if you want. So, if you want to increase the sum insured, that is up to you. But what we insure is up to the loan we give to you, anything in excess of that is now between you and the insurer, but the real point is and I think I have made that  clear, what determines success or failure is the selection process. So, if you introduce nepotism and sentiment in selecting people you have a higher rate of losing money because that information have a way of going out. People will know that if you bribe someone with N50,000 you will get the loan so if you pay someone that amount to get a loan, why will you pay back?

    By the time you complete the first year, how many people do you hope to have empowered?

    That is tricky to say. At this stage, we have done 6,000 loans maybe it will have gotten to 10,000-12,000 and this is not all we are doing. It is not just lending, the loan programme is just one of several programmes. We are doing some work with the UNDP at the moment where we are providing technical and vocational training to approximately to 16,000 people over the next two years and we are not providing the training for the sake of just training, but to at least, make sure 75 per cent of those people are placed in jobs.

    So, when you are through with the programme we place you on jobs. We are already talking to private sector employers to ask what are their needs, what skills do you need and what kind of professional level do you need? This is because when we train those people to that standard, they will automatically employ them. That is a completely different programme, that is not a loan programme, but an employee programme where another 16,000 people should be put to work over next two years.

    So, it is not a one-sided programme. And if you look at all the work going on around Yaba today, the eco-system is developing on its own without the government support, this is where the Kongas, the Jumia, Iroroko, and others have come out from- excellent business not only employing hundreds of people, but creating a platform for thousands of people to do their business.

    Just a passing short, you give loan without collateral? How do you secure them?

    You know the interesting thing is your first level of security is the quality of the person you are. If you give me a house today to collaterise your loan, how long do you think it will take me to recover the loan? If that loan goes bad how long do you think it will take to recover it? So, with our current state, we are in court for minimum of four years. Collaterals do not give you confidence. Collateral is only important at the point when the person has failed to pay. If you able to pick the right borrower, you don’t even need collaterals but one of the things we have done is that we will use social collateral. So, we ask these people to provide us with guarantors, who we can hold in the event if they don’t pay. We also have a right of setoff such that if they don’t pay we can use their BVN to check when they have money and set it up against their balances. Of course, that is the last resort position because to set it up we need a garnishee order, but we have that ability.

  • NI5b trust fund  for Ondo

    NI5b trust fund for Ondo

    Ondo State Governor Oluwarotimi Akeredolu has said his administration will establish a N15billion State Employment Trust (SET) to develop Micro Enterprises, Small and Medium Enterprises (SMEs).
    The purpose of the intervention, he said, is to make the state a worthy place for residents.
    According to him, the fund, which will target women-led startup businesses, food and agri-business, health related startup businesses, environment and energy businesses, is to be managed by experienced fund managers.
    Akeredolu, who spoke at a meeting with members of the diplomatic community in Abuja, said his administration would make Ondo an investor destination.

  • Lagos Trust Fund to create 900,000 jobs

    The Lagos State Employment Trust Fund (LSETF) is to provide 900,000 jobs and support 100,000 medium scale enterprises in the state between now and 2019, its Executive Secretary, Akintunde Oyebode, has said.

    He spoke ahead of the Fund’s  workshop for business owners in the state.

    He said the development was necessary to create a viable business environment in Lagos.

    He emphasised that the agency was mandated to provide training and job placements for the unemployed; mentorship for business owners and improvement of the policy environment to ensure a conducive operational environment for small businesses in the state.

    He explained that the workshop was being targeted at the LSETF beneficiaries who qualify for export because of the goods they produce, adding that the agency intended to provide business support, advisory services and access to new markets for all its beneficiaries.

    ‘’That is why we have partnered  the Lagos chapter of the Nigerian Export Promotion Council (NEPC) to help achieve this. In addition to the Nigerian Export Promotion Council sessions, we will also have facilitators from the Nigerian Customs Service and NAFDAC,” he said.

    In a related event, Governor Akinwunmi Ambode has charged the state civil servants to be transparent in government activities, finances and create a simple bureaucratic process for its citizens.

    He urged the civil servants to comply with global best practices to meet the needs of the people. Ambode, who was represented by the Commissioner for Establishments, Training and Pensions, Dr. Benson Oke, spoke on global best practice with reporters in Lagos.

    He pointed out that the state had embarked on massive training for workers on how to deliver value per excellence through global best practices.

    He called on the workers to provide citizens with the information they need on how to process their requests, stressed that this would enable the citizens to complete their transactions and processes on time.

    The governor also urged workers to exhibit good interpersonal relationship in the discharge of their responsibilities to enable the public to have hitch-free transactions.

    He said: “Indeed, the delivery of value to citizens is the fundamental objective of any democratically-elected government. In today’s world, however, the delivered value must be delivered per excellence. This is chiefly because citizens have become sophisticated and exposed to the standards of governance in other climes such that their expectations have been conditioned to demand and insist on compliance with global best practices at all levels of governance. Meeting these expectations is the central challenge for governments in the developing world.

    “Thankfully in Lagos State, we have a government that has boldly embraced this challenge and is, in fact, executing a reasoned-out plan to transform governance and its processes in such a way that the ever-changing and complex expectations of citizens can be admirably met.”