Tag: twitter

  • UBA customers get Twitter alerts

    Customers of United Bank for Africa (UBA) Plc can now receive transaction alerts on their twitter handle as direct messages.

    It is an innovative first from the pan-African bank and currently the only bank in Africa to offer this service. “What we have done is take social media banking to a new level. Twitter is increasingly becoming a popular means of communication especially among the young adults. As a highly innovative bank, we are giving the Millennials, who are increasingly banking with us an option to get transaction alerts on their preferred platform” said Rasheed Adegoke, UBA’s Director, Information Technology.

    Before now customers can only receive transaction alerts as text messages on their mobile phones and as e-mails. The UBA Twitter Notification Service will not however, replace the current SMS alerts system in place for all of the bank’s customers, but will complement it for added convenience for all those who subscribe to the service.

    UBA customers seeking to receive twitter powered transaction alerts through their twitter account should visit the UBA Group website or the UBA twitter page to register.

    On the UBA Group website, customers will be requested to click on the Twitter notification service page, and enter their account number then  click on submit. Follow the displayed instructions to log into their personal account and enable access. Once this process is completed, the customer will start receiving transaction alerts securely.

    The alerts will only be seen by the receiver, since it goes into his or her direct message box, just like an SMS message going to a phone. The introduction of this service reinforces UBA’s growing presence and engagement with its numerous customers on social media.  UBA has been acknowledged as one of Nigeria’s leading banks in the social media space.

    In February 2014, a social media report by Alder Consulting ranked the bank among the top three, in effective use of social media in Nigeria. UBA is active on Twitter, Facebook, Youtube, Instagram and Google plus and runs a corporate blog. With a customer base in excess of seven million, UBA has invested heavily in building a robust and secure e-Banking platform that supports its e-banking operations globally through strategic partnerships with various local and international organisations.

  • Heineken’s @wherenext twitter service thrills customers

    Sequel to the successful unveiling of Heineken’s “Open Your City” campaign, Nigerian consumers’ have commended the brand for its @wherenext twitter service which has afforded them the opportunity to discover fun spots within their location.

    The @wherenext app is a revolutionary digital experience which is part of the fully-integrated global campaign, ‘Cities of the World’ which the world’s leading international premium lager beer is undertaking to allow the “Man of the World” to continue with his fun filled and fast paced life.

    The Twitter-based @wherenext service which works across the country, aims to help consumers explore new experiences of their cities, using a brand new and innovative social tool. The digital experience of the ‘Cities of the World’ campaign marks a milestone in the evolution of Heineken’s digital marketing strategy.

    Bosun Olanrewaju, a staff of one of the new generation banks in Victoria Island, Lagos, who has leveraged the @wherenext app on twitter, reveals that he has made it a point of call every weekend to consult the service in order to discover exciting spots around him before he steps out. “Ever since I discovered Heineken @wherenext on Twitter, making a choice as to where to hangout has been very easy for me. I have, through this service, discovered some really cool spots which I wasn’t aware of initially. I commend the initiators.”

    In the same vein, John Anakwe, an IT expert who resides in Ikeja, pointed out that the service makes it easier for him to make a choice of where to hangout anytime of the week, especially at weekends.

  • What kids do online

    What kids do online

    Nigeria’s telecoms revolution has brought about growth in the number of subscribers. It has also led to flooding of the market with cheap internet-enabled mobile phones. Parents buy their kids mobile phones, iPads and other electronic devices, oblivious of what they do with them. LUCAS AJANAKU reports that some of these kids are either posting embarrassing messages and goofy self-portraits on Facebook or doing it on Instagram.

    Thirty-four year-old Esther Daniel, mother of three, is a busy woman. She works with a private firm on Victoria Island and she lives in Egbeda, a Lagos suburb. Her husband is an Abuja-based civil servant while their three kids attend private schools in Abule-Odu. The eldest is a 10-year-old boy, who is in Junior Secondary School (JSS1).

    With the increasing dangers of keeping housemaids at home, she felt the best way to stay in touch with her kids is to buy a mobile phone for the eldest so that she and her husband could monitor their movement to and from school. To complete the communication circle, mummy also buys airtime on the phone so that when the kids are in need of anything, they could call either her or their father.

    She bought one of the cheap internet-enabled mobile phones for N2,500 for the boy. For long, the family stayed in touch happily and effortlessly.

    One weekend when everybody was at home, Mrs Daniel picked her son’s mobile phone, opened the message inbox and was shocked by what she saw. As soon as she clicked on the web browser, what opened was his son’s Facebook page. “I was shocked to discover that my son already had about 1000 friends on Facebook. I took my time to read some of his chats and was dumbfounded. My worry is the time he has the opportunity to stay on the internet and engage in all these frivolous chats. I seized the phone and called his school teacher to complain that the school management was not doing enough in monitoring what the kids do. I was shocked to discover later that the teacher I called is also one of my son’s friends on Facebook,” she said.

    The experience of Mrs Daniel is one out of many in the country. It is one of the many other sides of the telecoms revolution.

    The number of popular social media sites available on kids’ mobile devices has exploded in recent years with the smartest applications (apps) now enabling kids to chat informally with select groups of friends with ease and without being monitored by parents, care-givers, coaches and college administrators, who are frequent Facebook posters also.

    According to an online tech news platform, Balancing Act, many of these new mobile apps don’t require a cellphone or a credit card. There are free and can be used on popular portable devices such as the iPod Touch and Kindle Fire, as long as there’s a wireless internet connection.

    A non-profit, non-partisan research organisation that provides free data and analysis on the social media, Pew Research Centre’s Internet and American Life Project, says more than three-fourths of American teenagers have a cellphone and use online social networking sites such as Facebook. But educators and kids say there is plenty of evidence to suggest that Facebook for teenagers has become a bit like a school-sanctioned programme – a necessary rite of passage with plenty of adult onlookers –while apps, such as Snapchat and Kik Messenger are the much cooler after-party.

    Educators say they have seen kids use their mobile devices to circulate online videos of school drug searches to male students sharing nude pictures of their girlfriends. Most parents, they say, have no idea about this.

    Head, Science Department, Jofem Comprehensive College, Egbeda, Lagos, George Akpan, said he used to consider himself fairly tech savvy because he is frequently on Facebook, but was shocked to learn that his kid brothers could message their friends with Samsung Galaxy. His uncle shuts their home’s Wi-Fi after 9 p.m, but laments his uncle’s attempt to keep tabs on the kids’ online activity is not yielding any dividends.

    Mobile apps ‘refer to the software applications that can be downloaded to a mobile device through an online store such as Apple’s iTunes. According to the Federal Trade Commission, there are some 800,000 apps available through Apple and 700,000 apps on Google Play.’

    According to Balancing Act, among the most popular mobile apps among kids is Instagram, free software that digitally enhances photos and posts them to user’s account online. The photos can be shared on other social media sites such as Facebook, which bought Instagram last year.

    Then there’s Snapchat, among the top 10 free iPhone apps available. Coined by the media as the “sexting” app, Snapchat lets users send a text, photo or video that self-destructs within 10 seconds of being opened.

    Kik Messenger also allows unlimited texting for free and offers anonymity to its users. Able to run on an iPod Touch or Kindle Fire, Kik allows vague user names – for example, a nickname or a string of random digits – that won’t reveal a person’s real name or phone number.

    But as with anything online, each of these apps comes with serious caveats.

    Snapchat, for example, acknowledges on its Web page that its messages aren’t guaranteed to disappear: Anyone receiving a text or photo can use their 10 seconds to capture a “screenshot,” or photo of their device’s screen, and save that image to their phone. Video also can be downloaded, although Snapchat says it alerts senders when their data is saved.

    Instagram is considered pretty tame as long as kids adjust their privacy settings to limit who can see their photos and don’t post nudity, which could subject them to child pornography laws. But many parents, such as Mrs Daniel, don’t know their kids are on Instagram until there’s trouble – usually when kids post photos at parties, and other kids who aren’t invited see them.

    A career guidance counsellor at Jofem Comprehensive College, Lagos, Mr Fab Olawole, said parents often would hand their kids a mobile device without understanding what they can do with it. He estimated that even without the latest social media app, the average secondary school student probably transmits some 150 texts a day.

    “Some of the kids are so tech savvy that they explore areas where their parents never could imagined. A lot of them have fallen victims to cyber bullies while others have learned one bad habit or the other online.

    “While it is good to allow the kids to have early access to technology as demonstrated by the availability of computers in the school, it is the duty of all care givers to monitor what their kids do at home. At school, the teachers do the best they can but you will agree with me that the bulk of the job is at home because that is where the kids have freedom-most of them have their rooms fully equipped, where they could do what they like when their parents are asleep,” he said.

    Balancing Act reports that there are general security concerns too. A recent report by a cyberthreat research company, called F-Secure, found that some of the new social networking sites have become ripe targets for spreading malware and propagating scams.

    It said in January, the Federal Bureau of Investigation (FBI) in the United States (US) arrested a 27-year-old man in Los Angeles who allegedly hacked into hundreds of social media and email accounts, including Facebook and Skype, and found naked photos and personal passwords that women had stored online. He used the naked photos to try to coerce women into disrobing for him via Skype and threatened to post their private photos to their Facebook accounts if they refused to comply, according to the indictment.

    Another important thing is that almost every mobile app available collects some kind of personal data, such as a person’s birth date or the location of their phones, and shares same information with third parties for marketing purposes. While a new regulation by the US Federal Trade Commission this year is aimed at keeping advertisers from tracking kids younger than 13, there is nothing near such regulation in Nigeria. Most social media apps require that a person promise to be at least 13 when they sign up, thereby exempting themselves from the tougher privacy restrictions.

    President, Nigeria Internet Group (NIG), Bayo Banjo said the internet has become a huge platform for criminals who take advantage of the anonymity it provide to perpetrate criminal activities. He said parents should warn their kids against providing information to strangers.

    He recalled that in years preceding the advent of the internet, parents always warned their kids against giving undue attention to strangers or people that are unknown to them. He urged parents to monitor what their kids do online.

    Some experts have also recommended the use of filters and blockers that would limit the sites kids are exposed to.