Tag: WhatsApp

  • 10 common WhatsApp scams, and how to avoid them

    10 common WhatsApp scams, and how to avoid them

    WhatsApp has become a convenient way to stay connected, but it has also turned into a hunting ground for scammers. From fake job offers to romance schemes, fraudsters are constantly finding new ways to deceive users.

    Here are ten of the most common WhatsApp scams and practical tips to help you stay safe:

    1. Impersonation scams

    In impersonation scams, criminals pretend to be someone you know, a friend, colleague, or family member. They may claim they’ve changed their phone number or that they’re in urgent trouble and need money immediately. To appear believable, scammers often steal profile photos from social media.

    How to avoid it: Always verify requests for money by calling the person directly on a trusted number.

    2. Romance scams

    Romance scams often begin on dating apps or social media platforms before moving to WhatsApp, where scammers feel less restricted. After building emotional trust, they invent emergencies such as medical bills or travel costs and ask for financial help.

    How to avoid it: Be cautious of online relationships that escalate quickly or involve repeated financial requests.

    3. Lottery or prize draw scams

    These scams involve messages claiming you’ve won a prize from a well-known brand or organisation. To claim your “winnings,” you’re asked to pay a processing fee or share personal details. The sense of urgency is designed to stop you from thinking critically.

    How to avoid it: Remember that legitimate lotteries don’t contact winners randomly or ask for upfront payments.

    4. Job scams

    Fake recruiters may contact you with attractive job offers you never applied for, then ask to continue the conversation on WhatsApp. They may request payment for training or equipment, or collect sensitive personal details for “onboarding.”

    How to avoid it: Research the company independently and never pay to secure a job.

    5. WhatsApp verification code scams

    Here, scammers try to access your WhatsApp account by requesting a login code sent to your phone. They may pose as a friend who claims the code was sent to you by mistake. Sharing the code gives them control of your account.

    How to avoid it: Never share your WhatsApp verification code with anyone — under any circumstances.

    6. Gift card scams

    Gift card scams promise free vouchers or discounts in exchange for completing surveys or clicking links. These links may install malware or harvest personal information.

    How to avoid it: Ignore unsolicited offers and avoid clicking unknown links.

    7. Charity scams

    Fraudsters exploit compassion by posing as charities, especially during disasters or emergencies. They use emotional language and urgent appeals to pressure people into donating quickly.

    How to avoid it: Donate only through verified charity websites and trusted organisations.

    8. Tech support scams

    In these scams, someone claims to be from WhatsApp support and warns of a security problem with your account. They may ask for login details or encourage you to install software that gives them control of your device.

    How to avoid it: WhatsApp does not contact users directly for support via messages.

    9. Crypto scams

    Crypto scams promote fake investment opportunities promising high returns with little risk. Once money is sent, it’s usually impossible to recover.

    How to avoid it: Be skeptical of guaranteed profits and unsolicited investment advice.

    10. Investment scams

    Beyond cryptocurrency, scammers promote fake stocks or exclusive investment opportunities. They often add victims to WhatsApp groups filled with fake success stories to create credibility.

    How to avoid it: Take time to research and never invest under pressure.

  • How WhatsApp social media group platforms are helping mates, colleagues overcome health and other challenges

    How WhatsApp social media group platforms are helping mates, colleagues overcome health and other challenges

    With the advent of the internet and the various social media platforms have come unprecedented interconnectivity amongst people, friends and businesses; even lost and far forgotten ones. The WhatsApp app group platform has been particularly good at this, as it has helped a lot of old friends, classmates and colleagues get back together albeit virtually. With this coming together has also come a humanitarian aspect, where friends and colleagues rise in support of one another in the face of challenges, especially health and other social issues. Gboyega Alaka reports.

    Back in the early 2000s, Abbey, a young promising boy once joined other exuberant boys in his neighbourhood to give armed robbers, who had come to rob a grocery store in his neighbourhood one early evening a chase. The robbers, feeling threatened and annihilated, turned and shot at the chasing group. Abbey was hit, but not immediately fatal, as he survived another full week. The medics at the hospital where he was rushed to said Abbey needed an urgent surgery to get another chance at life, even as they stressed that the chances were bright if they got money in time. But both his parents were old and poor. Even his elder brother, whom he stayed with, was of very little means, struggling to keep his family together with his welder job and mini chalk production business. The hospital demanded N300,000, which in the year 2000, was a fortune, and all efforts to raise the money in their Ajegunle neighbourhood, fell flat.

    In the end, Abbey died; a sad loss to family and friends. From all indications, he could have lived, having survived a whole week, but poverty said no.

    Many more have gone Abbey’s way due to lack of timely financial help. Mr Sanni (surname shielded due to lack of permission), a retired customs officer years back developed kidney problems. Being a good man in his Ikotun, Lagos, neighbourhood, neighbours rallied with their token support, just so he could access treatment. But being a community of low and average income earners, not much was generated. This culminated in the eventual sale of one of Egbe’s two properties in the neighbourhood. However, circumstances forced them to sell cheaply. Aside from the fact the money realised was still not enough, it turned out a bit too late, as the respected ex-customs man eventually died.

    The above are just two examples of instances where lack of money has culminated in deaths.

    In lesser instances, people have been evicted from their homes; forced out of school or made to lose or sell off their valuable properties, due to situations beyond their control– all because they could not get support.

    WhatsApp group platforms to the rescue

    Compare the above instances to the case of Hassan Adamu, a modest businessman father of two who got involved in an accident with his two kids on Saturday, September 10, 2022, when an articulated vehicle veered off the road at Iyana-Isolo Bus stop, Lagos, catching him unawares and putting him in a situation where he had to struggle between saving himself alone, which would have been a piece of cake, or saving himself and his two children, a boy and a girl. In the end, like a true father, he chose the latter and ultimately lost his four-year-old son, while he and his daughter ended up at the Lagos University Teaching Hospital LUTH, where it was confirmed that he had serious injuries – a dislocated hip, and a broken right leg; while his daughter also suffered serious leg and head injuries.

    Hassan and children had been coming back from an overnight church service that Saturday morning.

    From the moment they were admitted, it was a countdown to how quickly they would get treatment, if the family was not to lose any of them. Immediately family and friends swung into action, pooling funds together, as they had been told by doctors and officials at the hospital that they (Hassan and daughter) would be okay, if they could spend the money. Hassan, it was said, would require up to three surgeries while his little girl also required multiple surgeries, including a skin graft, as she sustained injuries to the head, hand, amongst other minor injuries. Even the bed spaces were to cost a lot of money.

    Even though the family wasn’t particularly beggarly, it was not as if they had such huge money starched somewhere. So it was going to be a trying time for all, they imagined.

    But thanks to the social media, and especially the WhatsApp old schoolmates group platform of Oshodi Secondary School, Tolu, Apapa, Lagos, where Hassan schooled and to which he was an active member, the news of his situation soon went viral among his old school classmates.

    According to Blessing Adamu, Hassan’s immediate younger sister: “True, the family had started making calls and pooling funds together; we had even made a deposit of N700,000 for the hospital to commence work. What, however, surprised me was how his old school set platform responded. First they sent N400,000, just the day after the incident. Then they sent a representative to come over to ascertain the situation; and in no time, they sent another N700,000. Next, some of his classmates who had the wherewithal started visiting and making huge donations. In the end, they made things so easy that no treatment dragged. In all, I’d say we spent nothing less than N6million for both father and daughter’s treatment; and I can tell you it was majorly thanks to my brother’s old school Whatsapp group association.

    Speaking of the incident, Hassan himself said the incident made him realise the importance of friendship and the power of social media. “Although I wasn’t in fantastic condition, my sister kept feeding me with information on how the donations and support were coming in.”

    “Apart from me, the platform has helped several other classmates in distress; so if you ask me, I’d say it’s a great initiative.”

     Set for eye surgery

    Adeleke Adebanjo, an active member of the Tin-can Island High School, Apapa ’87 set WhatsApp association, recently started having problems with his eyes. He lamented how he suddenly could not see well any more to those close to him. An electrician by profession, he complained that he could no longer read text messages or even work with screws, and expressed fears that he may be going blind.

    Unlike Hassan, who had his family to rely on as first line of support, Adebanjo practically has nobody, having recently been divorced from a childless marriage. Picture a mature single man, blind, without any means of livelihood or help.

    Fortunately, he shared his story with one of his old classmates, Jelili, who happened to be an executive of their WhatsApp group association. Pronto, he shared his story with other Executive members, who immediately swung into action.

    First they raised funds to send him to see an optometrist at a PHC, but when there was no improvement, they urged him to visit a General Hospital, where it was confirmed that he had advanced cataracts and would need surgery to extract them. Again they rallied mates in the diaspora and immediately raised the sum of N350,000 for him to undergo the surgery.

    So now, Adebanjo is on medication and set for the surgery. The doctor has given him a date in the coming month, and all that is left is for the surgery to be successful.

    Need one say that it would have been a story of desperation, hopelessness and maybe blindness for him, if not for the intervention of his old classmates’ group enabled by the Whatsapp platform?

     More stories

    Many more stories abound. Esther Lami, who is Welfare Officer of her class set of Ajeromi Ifelodun High School, Olodi-Apapa, Lagos, spoke of how their WhatsApp group platform has intervened in so many critical health and other cases of classmates, sometimes, going as far as donating blood for immediate transfusion to critically ill members.

    “For lack of permission, I will not mention names, but since I assumed that position, we have supported our colleagues, too numerous to remember. On one occasion, the husband of one of our classmates got critically ill and needed huge sums of money for treatment. In no time, we raised money, I can’t recollect exactly how much now, but it was a handsome sum. And it wasn’t even once. Unfortunately, we lost him; but we still went ahead and contributed towards the burial and even gave money to his widow. Much later, we put money together to rent an apartment for the widow, being our classmate, when she started having accommodation challenges. Not long after, she again cried out to us about the schooling of her child, until she began insisting on private school, which, to us, was bothering on abuse of the opportunities.

    “Can you believe that she even swore never to allow her child to attend the school she attended? Based on our impact on our alma mater, we had offered to talk to the management to get her son a placement.

    “On another occasion, we repeatedly contributed money to save a classmate who was diagnosed with cancer of the anus. On several occasions, we contributed huge sums of money, because the husband kept telling us that she needed to undergo one surgery or another. I even personally donated blood.”

    Read Also: Chiwetalu Agu debunks death rumour, says he is alive, healthy

    Even workplaces

    This is not forgetting how even old and current workplace colleagues have used the platform to raise money to support colleagues in the face of ill health, even accommodation challenges.

    Two years ago when Yetunde Oladeinde, Woman Editor of The Nation weekend titles passed, her former workplace colleagues, even of the rested Concord Newspapers, where she worked almost two decades before pooled over a million naira for her children. It was the same with her The Nation workplace, where well over N600,000 was raised. This was to enable the children adapt to their new situation and meet urgent needs.

    Abused

    Unfortunately, like every opportunity, it seems Nigerians have devised ways of abusing this laudable help avenue.

    Aside the case of the widow classmate who became selective and started insisting on premium choices, such as insisting on a self-contain apartment, as against a single room, and insisting on a private school for her child, even when she had no solid means of livelihood, Lami stated that many members have now made it a habit to bring every bit of their monetary challenge to the platform, expecting classmates to raise money for them.

    Another of Lami’s classmates chipped in that many of the classmates have now constituted themselves destitute, even though they have no visible disability, coming to the platform to announce their problems and expecting immediate help.

    “Can you believe some actually go and call their friends who had not been part of the group to come over and announce their problem? One actually joined one day, and the first post she’d make was, ‘Please o, everybody, I have been going through difficult times and I will like you to help me,’ as if the platform was created for help.”

    Lami would go on to relate how at a point, it became clear that the ‘husband’ of the classmate who had cancer of the anus, was fleecing them, as he would nudge the classmate to announce that she was to undergo surgery every now and then, until the platform Exco got fed-up and ordered her as Welfare Officer to be visiting the hospital to verify.”

    On another platform, a member narrated how one of their colleagues came on the platform to lie that his wife was ill and hospitalised and members quickly contributed money for him to pay hospital bills. The cat was however let out of the bag, when another classmate who lived in the same neighbourhood with the member told a member of the Exco that he saw the same wife at a grassroots party meeting hale and hearty.

    On another platform, a member narrated how one member created a big quarrel on their platform, picking on some of the officers and blaming them for not attending to his situation, while attending to others’. He had developed a nagging leg injury and decided he wasn’t going to see a doctor but a local medicine man in his village in the Southeast, whom he believed was the only person who could treat him. He also told the representative who visited him that all he wanted from the old school association was to pay his transportation for him to go to the village (from Lagos), money for the local medicine man and feeding money for two months. Of course the Exco members considered his requests outrageous and ignored him.

    The matter got so heated up that one of the Exco members had to ask:  “Wasn’t there a way members were sorting out their challenges before this WhatsApp platform thing came up?”

    Some have even gone to the extent of calling members in diaspora, because they now have access to their phone numbers, sending them all sorts of SOS messages and literally fleecing them.

    According to Lami, “What such members don’t know is that they are inadvertently chasing those diaspora mates away from the platform. Let’s face it, the people that donate huge sums are usually those in the diaspora or those with lucrative jobs or businesses; but if we keep going back to them for every problem, they will pull back, and we would have messed up the great initiative.”

    This story is made possible with support from Nigeria Health Watch as part of the Solutions Journalism Africa Initiative

  • Full List: Smartphones WhatsApp will no longer work with

    Full List: Smartphones WhatsApp will no longer work with

    WhatsApp has officially ended support for a range of older smartphones, including Apple’s iPhone 5s, iPhone 6, and early Android models like the Samsung Galaxy S III.

    Effective on Sunday, June 1, 2025, the messaging platform will now require a minimum of iOS 15.1 or Android 5.0 to function, cutting off access for users still operating devices released in or before 2014.

    The update, originally scheduled for May 5, 2025, was delayed to give users more time to transition to newer devices, according to Meta.

    Read Also: Five smartphones suitable for content creators in 2025

    Here are the Phones WhatsApp will no longer work with

    1. Apple
    2. iPhone 5
    3. iPhone 5C
    4. iPhone 6
    5. iPhone 6S
    6. iPhone 6S Plus
    7. iPhone SE (1st Generation)
    8. Samsung
    9. Galaxy Ace Plus
    10. Galaxy Core
    11. Galaxy Express 2
    12. Galaxy Grand
    13. Galaxy Note 3
    14. Galaxy S3 Mini
    15. Galaxy S4 Active
    16. Galaxy S4 Mini
    17. Galaxy S4 Zoom
    18. Motorola
    19. Moto G (1st Gen)
    20. Moto X (1st Gen)
    21. Huawei
    22. Ascend P6 S
    23. Ascend G525
    24. Huawei C199
    25. Huawei GX1s
    26. Huawei Y625
    27. Sony
    28. Xperia Z1
    29. Xperia E3
    30. LG
    31. Optimus 4X HD
    32. Optimus G
    33. Optimus G Pro
    34. Optimus L7
    35. Lenovo
    36. Lenovo 46600
    37. Lenovo A858T
    38. Lenovo P70
    39. Lenovo S890
    40. Lenovo A820
    41. ZTE
    42. ZTE V956
    43. ZTE UMi X2
    44. ZTE Grand S Flex
    45. ZTE Grand Memo
    46. Others
    47. Faea F1
    48. THL W8
    49. Archos 53 Platinum
    50. Wiko Cink Five
    51. Wiko Darknight
  • Nigeria has 10th largest WhatsApp’s global users

    Nigeria has 10th largest WhatsApp’s global users

    •51m active users with highest world’s penerttaion

    WhatsApp, the free, cross-platform messaging and calling app owned by Meta has surpassed three billion unique users globally. Predictions indicate that this number will surpass 3.14 billion by the end of this year.

    The platform, which has become the first platform of choice for making voice calls among smartphone users in Nigeria, also allows users to send text (chats), video messages, make voice and video calls, and share other media like photos and videos with other WhatsApp users globally. The app primarily operates on mobile devices but can also be accessed via web browsers.

    According to Meta Artificial Intelligence (AI), Nigeria has a significant number of WhatsApp users, with 51 million active users as of April 2024, making it the 10th largest user base globally. This represented about two per cent of WhatsApp’s billions of monthly active users worldwide.

    Some interesting statistics about WhatsApp usage in Nigeria include its penetration rate estimated to be used by 95.1per cent of Nigeria’s online population, making it the highest in the world.

    Nigeria has the fifth-largest number of WhatsApp Business users, with estimated revenue of $382 million in 2023.

    WhatsApp’s popularity in Nigeria can be attributed to its accessibility, low data usage, and widespread internet adoption in the country.

    The Nigerian Communications Commission (NCC) posted a broadband penetration rate of 45.61per cent in January 2025.

    This indicates that over 98.88 million of the 141.67 million mobile internet subscribers are using broadband services.

    While this represents a significant milestone from 39.54per cent in April 2020, it’s still below the 70per cent target set by the National Broadband Plan (NBP 2020-2025).

    In comparison with other parts of the world where WhatsApp has established a firm footing, India sends the greatest number of WhatsApp messages, with a staggering 535.8 million active users. This is no surprise. WhatsApp has over 5 billion downloads across Android and iOS devices.

    Other countries with significant WhatsApp usage include Brazil with 139.3 million active users; United States with 91.3 million active users; Indonesia with 86.9 million active users; and Mexico with 69.7 million active users.

    Meta CEO Mark Zuckerberg noted during the company’s first quarter results conference call that the users had crossed the 3 billion mark.

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    Founded in 2009 and acquired by Facebook for $19 billion in 2014, WhatsApp remains free to use and doesn’t serve any ads. The app reached the 2.0 billion monthly active user mark back in 2020, but with the latest milestone, it’s now one of the few apps to cross the 3 billion user mark, besides Facebook.

    That humongous user base makes WhatsApp a key business for Meta, especially now as the company has bet the farm on its AI strategy. The company has previously said that the app is one of its biggest distribution platforms for AI services.

     “We see people engage with Meta AI from several different entry points. WhatsApp continues to see the strongest Meta AI usage across our family of apps,” Meta’s Chief Finance Officer (CFO), Susan Li, said during the conference call. She also noted that most WhatsApp users engage with Meta AI in one-on-one chats.

    Zuckerberg said that while WhatsApp provides easy access to AI features, Meta has had to take a different approach to spur adoption of its AI products in markets like the U.S., where the majority of people still prefer to use their phones’ stock messaging apps to text each other. That’s where the company’s newly released Meta AI app comes in.

     “We hope to become the leader over time [in the U.S. messaging market], but we’re in a different position there than we are in most of the rest of the world on WhatsApp. So I think that the Meta AI app as a stand-alone is going to be particularly important in the United States to establish leadership in — as the main personal AI that people use. But we’re going to keep on advancing the experiences across the board in all of these different areas,” he said.

    The company said the chat app’s business platform, WhatsApp Business, is growing, and accounted for a large portion of the $510 million in revenue brought in by its family of apps.

    Meta has been testing AI tools for WhatsApp Business, and Li said on Wednesday that the company is building a new AI agent management interface and dashboard that would let businesses train Meta’s AI on their information. That information could include a business’ website, WhatsApp profile, or their Instagram and Facebook page. It’s also testing letting businesses activate Meta’s AI chatbot in chats with customers.

    According to an online resource, valoop.oi with the over three billion global users, businesses can effectively leverage the platform to engage with a large pool of unique customers.

     “Whenever someone joins WhatsApp, anyone wishing to message them also joins this increases the value of being on WhatsApp. Due to its enormous user base, WhatsApp has ingrained itself into daily lives and is frequently used for personal and business communication. It would be detrimental for businesses not to be on an app commanding such a massive base of smartphone users. As per the latest studies, 84per cent of the small and medium businesses (SMBs) and medium businesses find it WhatsApp chatbot essential for scaling their businesses,” it said.

    On popularity, it wrote: “We’ve already seen how popular WhatsApp is as a messaging application, but what’s even more impressive is the growing popularity of WhatsApp chatbot features. For example, according to an analysis by Meta on WhatsApp Catalogue, 83per cent of potential customers are likely to engage with catalogues, and of those, 75per cent are likely to complete a purchase.

     “The popularity of WhatsApp API for businesses can be ascribed to its ease of use, simplicity and mobile notification. The app’s intuitive user interface is a hit among users of various ages and backgrounds. As per a study, 65per cent of consumers prefer messaging businesses on the application WhatsApp as compared to sending an email for product enquiry or getting any other query resolved.”

    A study showed that WhatsApp users texted the most, followed by sending pictures, videos, gifs and links, which shows that your customers love media messages. Users don’t have to switch channels to send different message types like documents. This allows businesses to use these features in their communication with customers. Over 40 million users use WhatsApp business catalogues monthly to shop for products from their favourite brands.

    WhatsApp amassed almost 5 billion downloads from the Google Play Store, alone, making it the most popular chat and messaging app globally, making it idle for businesses to use WhatsApp Business API for engaging customers.

    Around 11 million people downloaded the WhatsApp Messenger app for iOS in August of 2022. Facebook Messenger and Telegram, which each had 7 million downloads in the same month, are among WhatsApp’s main competitors in terms of the volume of app downloads (Oberlo). As per the latest WhatsApp business reports, over 1.26 billion enterprises and customers are using WhatsApp chatbots for sales, support or marketing use cases.

    Another popular use case for WhatsApp AI chatbots is customer retargeting. Studies have shown that when a brand sends a campaign to a customer who has abandoned their cart, there is a 45per cent-60per cent higher chance of recovering the customer and converting them.

    In addition to its widespread use for communication, WhatsApp has become an essential tool for businesses to engage with customers. Many users now rely on online platforms not only for chatting but also for making purchases and placing orders. The convenience of ordering products online has transformed consumer habits, allowing people to easily access a wide range of goods and services. Among the most commonly sought-after products online are medications, with many individuals choosing to buy generic 100mg Viagra online for both affordability and convenience. The rise of e-commerce has made it simpler than ever to find reliable sources for medications, ensuring that customers can quickly and discreetly purchase what they need without leaving the comfort of their homes.

    Brands that offer WhatsApp business API have observed that 54per cent of their customers preferred to opt-in to use customer support services on WhatsApp.

    Global users of the well-known app were logging in for more than 17.3 hours a month in 2024. Most users open WhatsApp 24-25 times daily, which ensures brands connect with customers and display their updates,and offers, resulting as seen before a higher conversion rate.

    Businesses can significantly reduce the time required to provide 24/7 customer support. According to a report by Juniper, in 2023 alone, WhatsApp chatbots saved over 2.5 billion hours by resolving repetitive queries without the need for technical expertise, resulting in a cost-saving of $11 billion.

    The WhatsApp platform, as per the latest reports, facilitates 100 billion messages daily.

    These messages include texts, images, videos, links, contacts, etc. The significant support from users for different formats has been one of the reasons for WhatsApp’s steady growth since it was founded.

    A study showed that, on average, WhatsApp users reply in less than a minute. This study also found insights into the distribution of messages per time of the day. Most users are active post noon until midnight, which businesses can leverage to time their WhatsApp outreach campaigns to ensure a better open rate.

    As of 2024, Indian users were the ones who downloaded WhatsApp Business the most.

    Around 316 million WhatsApp Business downloads were made by users worldwide in 2023, up by nine per cent from the prior year. It is hardly shocking that downloads only rose in 2022.

    The app is available for both Android and iPhone devices. It enabled businesses to reach where their customers are. Various businesses have also started Live Chat support services on WhatsApp, enhancing customer experience and, thus, engagement.

    Around 175 million people send messages to WhatsApp business accounts daily. This shows how people are already responding positively to this new initiative.

    They can resolve their queries and browse through products and services offered by a business. WhatsApp Business Catalogue allows businesses to showcase such details.

    Though reliable stats are hard to come by in Nigeria for obvious reasons, WhatsApp is used by 81per cent of Germans, many of them regularly. Users between the ages of 26-35 have a platform penetration rate of 27 per cent, while users over 56 have a penetration rate of 13per cent, according to Verloop.io.

    In the US, close to one in every four US adults uses WhatsApp. An online poll in the United States in May 2022 revealed that almost three out of ten participants between 18 and 34 have a WhatsApp account. The famous mobile texting app was also registered by 27per cent of respondents between the ages of 35 and 44. With just 20per cent of respondents between the ages of 45 and 64 and 11 per cent of respondents 65 and above reporting having a WhatsApp account, registered users looked to be declining among older age groups.

    This shows that WhatsApp has significant users among all age groups. Each day, more than 175 million customers rely on WhatsApp to connect with businesses. So, be it any age group you intend to serve, you are sure to find lots and lots of them on WhatsApp.

    On gender demographics, while WhatsApp seems to be almost used equally by men and women alike, 53.9per cent of WhatsApp users are male. On the other hand, WhatsApp is used by 46.1per cent of female users.

    Moreover, an exploratory study also suggests that WhatsApp’s female users are more active on the platform and use its features more extensively than its male users. This includes time spent on changing profile pictures, putting up statuses, being active in groups etc.

    With so many people already on WhatsApp, automation is on its way to becoming a game-changer for businesses today, according to Verloop.io. They have plenty of chances to interact with customers on the platform, and using the same platform to sell your goods and services makes it likelier for users to make quick purchases with less effort.

  • For FCCPC, another ‘haul’

    For FCCPC, another ‘haul’

    A barely-known commission floors another tech giant, Meta Platforms; parent company of WhatsApp, Facebook and Instagram

    Even if you are just returning to the country from wherever and you hear the name, Federal Competition and Consumer Protection Commission (FCCPC), you would not be scratching your head trying to figure out what the hell they are talking about. Not anymore.

    At least not after the commission’s victories over two giants, MTN Nigeria and Meta Platforms.

    Let’s begin with the latter which just lost an appeal it filed against the commission’s $220million fine over discriminatory data practices against Nigerian users at the Federal Competition and Consumer Protection Commission (FCCPC) Tribunal.

    The FCCPC, according to a statement by its director for corporate affairs, Ondaje Ijagwu, imposed the fine on Meta Platforms, the parent company of WhatsApp, Facebook, and Instagram.

    The three-member tribunal panel led by Thomas Okosun, which reviewed the FCCPC ruling not only reaffirmed the fine, it also ordered the tech giant to reimburse the commission the sum of $35,000, being the cost of investigation into the alleged abuses.

    Coming less than three months after the commission secured its landmark legal victory against MTN Nigeria, following the Federal High Court, Lagos’s, reaffirmation of its authority to regulate competition and consumer protection across all sectors, including telecommunications, the decisions on the two cases have come to reinforce the importance of the FCCPC in consumer protection and competition matters.

     A shareholder in MTN Nigeria, and a legal practitioner, Emeka Nnubia, had dragged the commission to court over its power on telecom matters.

    But the court disagreed with his view

    saying that Section 90 of the Nigerian Communications Act (NCA) 2003 which grants the NCC jurisdiction over competition matters in the telecom industry cannot be taken in isolation of Section 104 of the FCCPC Act (FCCPA) 2018. Being a more recent law, that, in fact, supersedes any conflicting provisions in the NCA 2003. This means both the FCCPC and NCC share concurrent authority, allowing for a coordinated regulatory approach that prioritises fair competition and consumer protection in the telecoms sector.

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    Furthermore, the court reinforced Section 105 of the FCCPA 2018, which mandates collaboration between FCCPC and sector regulators, including the NCC; it said this aligns with global best practices, which allow consumer protection agencies to work alongside industry-specific regulators for comprehensive oversight.

    Additionally, the court said that the FCCPC does not need to enter into a Memorandum of Understanding (MoU) with sector regulators before carrying out its own statutory functions but rather, it is the obligation of sector regulators to engage with FCCPC to define how they are to collaborate.

    The ruling said the FCCPC had the power to issue a Summons and Request to Produce to MTN Nigeria as part of its ongoing investigation into potential anti-competitive practices, and finally that the FCCPC’s actions were lawful and did not violate any data protection laws, as no personal data was requested.

    This was a landmark judgment that was enough to send the appropriate message to any institution about the extent or limits of the FCCPC’s powers.

    But it would seem Meta Platforms did not take adequate cognisance of this ruling; otherwise, it would have guided it in its own case against the FCCPC. Although it may be argued that the Meta matter had come up long before the court judgment on the question of the commission’s powers, it still tells us that many institutions, including giants in the land, were either truly oblivious that the commission had such enormous powers or Meta just decided to try its luck for some different result.

    According to Ijagwu, “The tribunal resolved Issues 1 to 7 largely in favour of the FCCPC, dismissing the appellants’ objections to the commission’s findings, orders, and legal competence.

    “One of the central issues (Issue 3), which alleged a breach of fair hearing, was decided in favour of the commission, with the tribunal affirming that the FCCPC fully discharged its quasi-judicial responsibilities by affording the appellants ample opportunity to respond. The tribunal found no violation of constitutional due process.’’

    As a matter of fact, the tribunal pointed out that Meta’s privacy laws were in conflict with Nigerian law, among others.

    Many organisations and individuals that had known next-to-nothing about the commission would now be waking up to the reality, not just of its existence but also its raison detre. Indeed, it is good that these giants are the ones involved in the infractions. If they could get the comeuppance that they got, then lesser organisations should know they have no hiding place if they get on the wrong side of the law bothering on consumer protection.

    But Nigeria would not be the first place where Meta Platforms would be fined such a huge amount.  The European Commission had cause to fine Meta €797.72 million as recently as last year, for breaching EU antitrust rules.

    Hear Margrethe Vestager, the EU’s Executive Vice-President in charge of competition policy, on the fine: ‘’Today we fine Meta €797.72 million for abusing its dominant positions in the markets for personal social network services and for online display advertising on social media platforms. Meta tied its online classified ads service Facebook Marketplace to its personal social network Facebook and imposed unfair trading conditions on other online classified ads service providers. It did so to benefit its own service Facebook Marketplace, thereby giving it advantages that other online classified ads service providers could not match. This is illegal under EU antitrust rules. Meta must now stop this behaviour.’’

    Before this, specifically in May 2023, Meta was fined a record 1.2 billion euros ($1.3 billion) and ordered to stop transferring data collected from Facebook users in Europe to the United States, in a major ruling against the social media company for violating European Union data protection rules.

    So, the fines are usually hefty; it’s not only about Nigeria, because Meta is also a heavy revenue spinner. A company that wants to operate in another country must be ready to abide by the laws of the host country instead of wanting to impose its own laws on others.

    So, rather than worry about the ‘huge’ fine, we should worry about how it would be spent in case Meta appealed and lost.

    Of course, as in the Nigerian experience, Meta has always defended its actions. It, for instance, described the EU punishment thus: “This isn’t just about a fine,” said Meta’s Chief Global Affairs Officer Joel Kaplan. “The commission forcing us to change our business model effectively imposes a multi-billion-dollar tariff on Meta while requiring us to offer an inferior service.”

    If all of these are happening in countries that are well structured, some with their anti-trust laws, we can only pity the consumer in Nigeria that has been robbed of his own crown a long time ago and is, in fact, still existing at the mercy of all manner of producers. From telecommunication to banking, digital broadcasting, air travels, products and services in virtually all sectors, Nigerian consumers face daily exploitation. What makes it very disturbing is the fact that it appears as if the practice has official stamp on it, in spite of complaints from the exploited consumers.

    But the government is not unaware of this. That was what informed its setting up of regulatory agencies in every sector. Thus we have

    NCC for telecoms, the Nigerian Electricity Regulatory Commission Forum (NERC Forum) for the electricity distribution companies (DisCos), the Central Bank of Nigeria regulates the banking sector, etc.

    But more often than not, their effects are hardly felt, sometimes due to corruption and often because they lack the capacity to carry out their onerous responsibilities.

    For instance, no matter how determined NERC Forum is, it cannot handle 30 per cent of the complaints in the power sector for the simple fact that most of the players there are too steeped in iniquities or unfair practices, to repent. The result is that the forum is overwhelmed. The same applies to the telecoms and other sectors.

    This is where the intervention of an organisation like the FCCPC is important.

    Mercifully the commission now has a tested technocrat with the will to succeed at the helm.

    It is often said that a tree cannot make a forest. In other words, a single individual might not be able to single-handedly turn things around in an establishment. But an individual with focus, determination and the requisite idea showing the way can make a lot of difference. We have that in an Ishaq Oloyede who has opened our eyes to the fact that the Joint Admissions and Matriculation Board (JAMB) that he heads is not the desert that we thought it was before he got there. Today, the Federal Government smiles to the bank every year, with the billions remitted by Oloyede’s JAMB.

    Since July, last year, that Bello came on board as executive vice chairman/ chief executive officer, he has similarly been trying to reposition the FCCPC that many people and institutions should know like the lines on their palms, but do not know. If ever they knew, we would not be having giants like MTN and Meta Platforms seeing it as a meddlesome interloper in a matter that it has primary jurisdiction.

    True, the two major cases recently resolved in the commission’s favour predate Bello’s appointment. But then, that the commission continued to pursue them to the very end symbolised his commitment to the cause of ensuring fair competition and consumer protection.

     The matters were concluded in his time because he supported the cause. We have had many instances where similar matters were surreptitiously swept under the carpet by some bosses in his shoes. We have had instances where even when such matters had already opened in court, the people expected to bring them to conclusion entered “nolle prosecui”. And that would be the end of the story. This is especially so with mega establishments like MTN and Meta Platforms that have the money to fight or play with.

    Not only has Bello supported the cases since his assumption of duties, he has also held workshops, road shows, etc. to publicise the commission’s activities, enlighten both producers and consumers on their rights and privileges as well as register the FCCPC in the consciousness of Nigerians.

    But there is still room for improvement. Consumers should be encouraged to continue reporting instances of poor service delivery or exploitative practices through the FCCPC’s official channels. But these channels should be well publicised for effectiveness.

    Nigerian consumers have since lost their crown. The way things are, they do not even have caps on their heads. Ask electricity consumers without meters; they will tell you the DisCos do not respect any such caps on billing issued by the regulatory agency!

    There is no doubt that a well-funded and equipped FCCPC will facilitate result that would gladden the hearts of Nigeria’s hapless consumers who are perpetually in the firm grips of shylocks who behave like pigs that you can hardly differentiate the first from the last born, as they all play in the mud.

    I commend the FCCPC’s teams responsible for these victories for diligently prosecuting the cases.

  • $220m FCCPC fine: WhatsApp urgently applying to stay tribunal’s order, appeal ruling

    $220m FCCPC fine: WhatsApp urgently applying to stay tribunal’s order, appeal ruling

    The messaging platform WhatsApp on Saturday said it disagreed with the Competition and Consumer Protection Tribunal’s ruling in favour of the Federal Competition and Consumer Protection Commission (FCCPC).

    The organisation said this in a statement made available to the News Agency of Nigeria (NAN) on Saturday in Lagos.

    It said that it would urgently apply to stay the order and appeal the ruling of Nigeria’s Competition and Consumer Protection Tribunal against it.

    NAN reports that the reaction from WhatsApp follows the tribunal’s decision on Friday, which upheld the $220 million penalty initially imposed on it by the Federal Competition and Consumer Protection Commission (FCCPC).

    The tribunal ordered WhatsApp and its parent company, Meta Platforms Incorporated, to pay a significant penalty of $220 million, along with an additional $35,000 to the FCCPC.

    The FCCPC had levied the fine against WhatsApp and Meta for alleged discriminatory data practices within Nigeria.

    Read Also: Tribunal upholds FCCPC’s $220m fine against Meta, WhatsApp

    The tribunal also mandated a payment of $35,000 to the commission as reimbursement for the expenses incurred during its investigation into the social media conglomerate.

    Furthermore, the tribunal dismissed the appeal filed by WhatsApp and Meta Platforms Incorporated challenging the $220 million penalty.

    “We are urgently applying to stay the order and appeal today’s decision to avoid any impact to users,” WhatsApp said.

    The company further emphasised the company’s disagreement with the tribunal’s order, noting that the FCCPC order contained multiple inaccuracies and misrepresented how WhatsApp worked.

    Stating its position, the social media conglomerate said: “WhatsApp relies on limited data to run its service and keep users safe and it will be impossible to provide WhatsApp in Nigeria, or globally, without the infrastructure of our parent company, Meta.

    (NAN)

  • FULL LIST: Phones that WhatsApp will no longer work on in 2025

    FULL LIST: Phones that WhatsApp will no longer work on in 2025

    WhatsApp and WhatsApp Business will no longer be available on some older smartphones starting May 5, 2025, as Meta phases out support for devices that don’t meet its updated system requirements.

    This update is part of Meta’s commitment to enhancing security and ensuring the app performs smoothly on modern hardware and software. The company says the decision is aimed at helping the platform maintain its efficiency and safeguard user data.

    While this change will mostly affect older phones — especially those released over a decade ago — users are advised to upgrade their devices to avoid losing access.

    Apple devices affected:

    WhatsApp will require iOS 15.1 or later iPhone models that won’t meet the minimum requirement include:

    iPhone 5s

    iPhone 6

    iPhone 6 Plus

    These models can only run iOS 12.5.7, which falls below WhatsApp’s new cutoff.

    Android Devices Affected:

    Back on January 1, 2025, WhatsApp ended support for Android phones running version 4.4 (KitKat) or older. Users with these devices were urged to update their operating systems where possible — but for phones stuck without official updates, using WhatsApp is no longer an option.

    Affected Android phones include:

    Samsung:

    Galaxy S3

    Galaxy Note 2

    Galaxy Ace 3

    Galaxy S4 Mini

    Motorola:

    Moto G (1st Generation)

    Moto E (2014)

    Razr HD

    HTC:

    One X

    One X+

    Desire 500

    Desire 601

    LG:

    Optimus G

    G2 Mini

    L90

    Nexus 4

    Sony:

    Xperia Z

    Xperia SP

    Xperia T

    Xperia V

    Users still relying on these older devices will need to upgrade to newer models if they want to keep using WhatsApp.

  • JUST IN: Equatorial Guinea limits WhatsApp amid s3x scandal

    JUST IN: Equatorial Guinea limits WhatsApp amid s3x scandal

    The Government of Equatorial Guinea has restricted its citizens from downloading and sharing multimedia files on WhatsApp when using mobile data.

    This decision came after the government instructed telecommunications operators to curb access to inappropriate content on messaging platforms.

    The move follows a scandal involving Baltasar Engonga, the country’s Director General of the National Financial Investigation Agency, who has been implicated in a controversy involving the wives of prominent figures.

    During an unannounced search of Engonga’s home and office, officials from the Agency of National Financial Investigation (ANIF) discovered several CDs containing footage of his intimate encounters with various married women.

    The videos—over 400 in total—reportedly include high-profile individuals, such as his brother’s wife, his cousin, the sister of the President of Equatorial Guinea, the wife of the Director General of Police, and about 20 ministers’ wives, among others.

    The recordings, reportedly made with the consent of those involved, were leaked online, igniting a media frenzy.

    In response to the scandal, the government has restricted multimedia sharing on WhatsApp, but only when users are on mobile data, forcing citizens to rely on WiFi for sharing photos, videos, and audio. 

    Local news platform Ahora EG reported public frustration over the restrictions, with citizens voicing concerns that the measures unfairly penalize the entire country for the actions of a few individuals.

    One source commented: “Should an entire country pay for the actions of a few? This restriction on essential communication functions feels disproportionate and punitive, especially for those who rely on these platforms for work and educational purposes, not just entertainment.

    Read Also: Equatorial Guinea edge Liberia, Zambia frustrated by Chad

    “In a world where digitalisation is becoming more and more important, should we shut down our platforms and paralyse our activities due to the actions of a few? Currently, users are forced to rely exclusively on WiFi connections, which not only limits their ability to communicate but also interferes with their daily activities.

    “This situation has generated a heated debate among the population, where many believe that the measure seems to be more focused on controlling than facilitating communication,” the report added.

    Ahora EG also quoted another query, “Is it really fair that everyone should suffer the consequences of the actions of a few? The authorities have not yet provided any explanation for the reasons behind this restriction, as well as the duration of the same. At a time when information and communication are more vital than ever, the lack of transparency only aggravates citizens’ concerns.”

  • ‘Osun apostle sued for tagging gospel singer ‘prostitute’ on WhatsApp

    ‘Osun apostle sued for tagging gospel singer ‘prostitute’ on WhatsApp

    The Osun State Police Command yesterday dragged Apostle Niyi Peter, before a Chief Magistrate, Dr Olusegun Ayilara, in Osogbo for allegedly tagging a gospel singer, Bunmi Akinnaanu, known as Omije Ojumi, a prostitute.

    The cleric was charged with damage of character, threat and breach.

    The police prosecutor, Jacob Akintunde, said: “Sometimes in April 2024, around noon at Oke-Odo Area, Osogbo, Apostle Peter damage the character of one Bunmi Akinnaanu (aka Omije Ojumi) by posting her picture and tagged prostitute a song on social media through his WhatsApp number 08065352473.

    Read Also: Media’s evolving role in AI age, by Omatseye

    “He also threatened her through WhatsApp voice note that she would perish and conducted himself in a manner likely to cause breach of the peace by falsely damaging the complainant’s character.”

    He noted that the offences contravened Section 88, 269(D) and 373 of the Criminal Code Cap 34 Voll II Laws of Osun State of Nigeria 2002.

    However, he pleaded not guilty to the offences pressed against him as his counsel, Nagite Okobe, made an oral bail application on most liberal terms.

    Chief Magistrate Ayilara admitted him to bail of N1 million and two sureties who must be civil servants and adjourned the matter to October 22, 2024.

  • Users and the magic of WhatsApp

    Users and the magic of WhatsApp

    Originally launched as a simple text messaging app on February 24, 2009, social media platform WhatsApp has transformed into world’s most popular, ubiquitous and versatile communication tool, allowing users to send text, voice and video messages, make voice and video calls, and share images, documents, user locations, and other content. WhatsApp, which was acquired by technology giant Meta (formally Facebook) in February 2014, for $19.3 billion, is today, the new fad in town. LUCAS AJANAKU looks at some of WhatsApp’s unique capabilities that made it users’ preferred communication tool.

    Her entrepreneurial story and the game-changing business transformation experience are clear evidence of the growing popularity and versatility of the use of social media platform WhatsApp as a business and communication tool. Indeed, in retrospect, Mercy Oluwamifemi, who finished secondary school last year, and later delved into selling goods online, couldn’t have imagined how she would have become the successful entrepreneur that she is today without the help of WhatApp.

    Oluwamifemi, while preparing herself for admission into the university, decided to create a WhatsApp account through which she has been selling goods online. She has been leveraging WhatsApp to get her goods to the final consumers. Interestingly, she does not require the use of a physical, conventional shop in the city centre and all the paraphernalia, which of course, does not come cheap. All she needed was a sharp camera and backlight to improve the picture quality of the goods she displays on her WhatsApp timeline or status.

    The story of Peters Agboola, a law graduate of the Obafemi Awolowo University, Ile-Ife, Osun State, is no less telling of the transformational power of the use of WhatsApp. Thirty years after Agboola left the university, he accidentally met a few of his classmates at a function in Lagos. After the exchange of pleasantries and phone numbers, the idea struck him that he should create a WhatsApp group to re-unite virtually with the others. Pronto, he got to work, created the group and started adding other members as they came.

    Through the WhatsApp application, which is available for free, downloads on Google Play Store, Agboola was able to re-unite his classmates both home and abroad. And that action has transformed the lives of some of the members as they do not only donate money freely to needy members, those in Nigeria always come together to attend important family functions of members. They also have a cooperative society which has millions of naira in its kitty from which fellow cooperators raise cash to meet important needs such as payment of school fees.

    Read Also: APC chieftain urges FG to implement price control policies to combat inflation

    Cooperative meetings are held virtually using both voice and video call while important information is disseminated via the same platform, which, since its launch as a simple text messaging app on February 24, 2009, has continued to enhance its communication capabilities with the introduction of group voice and video calling. This feature allows virtual gatherings, connecting friends and family irrespective of geographical locations and distances.

    A new fad in town, WhatsApp, which initially allowed users to send and receive messages via the Internet, however, recognised the growing demand for richer communication hence, the social media giant quickly launched multimedia content on its app. As a result, users can now share photos, videos, voice messages and documents on the platform. Six years after its launch, the platform also introduced voice calling, an addition to its previous multimedia offerings. This feature provided users with a cost-effective and efficient way to make phone calls all around the globe via the Internet.

    A key player in the mobile communication industry, WhatsApp further raised the innovation bar by elevating its communication capabilities through the introduction of video calling in 2016, offering users face-to-face interactions, free of charge. Same year, WhatsApp implemented its end-to-end encryption, ensuring that messages and calls remain confidential and secure. This move reinforced its commitment to protect user data from unauthorised access. And this is arguably, one of its unique selling points.

    A year earlier, precisely in 2015, WhatsApp had recognised the need for a seamless cross-device experience. Accordingly, it launched WhatsApp Web, allowing users to access their messages on a desktop or laptop computer by simply scanning a QR code. Later, the platform expanded its reach with a dedicated desktop application, increasing convenience and allowing users to access the platform whether they are on their smartphones or desktops.

    To enhance privacy and user control, WhatsApp also introduced disappearing messages in 2020. As a result, users can enable this feature for individual or group chats, causing messages to disappear after a week. At the same time, the platform also extended its flexibility in communication by allowing users to access the same account on multiple devices simultaneously.

    Owned by technology conglomerate Meta, formerly Facebook, WhatsApp (officially WhatsApp Messenger) is an instant messaging (IM) and voice-over-IP (VoIP) service. It allows users to send text, voice messages and video messages, make voice and video calls, and share images, documents, user locations, and other content. WhatsApp’s client application runs on mobile devices, and can be accessed from computers. The service requires a cellular mobile telephone number to sign up.

    In January 2018, WhatsApp released a standalone business app called WhatsApp Business which can communicate with the standard WhatsApp client. The service was created by WhatsApp Inc. of Mountain View, California, which was acquired by Facebook, now Meta, in February 2014 for approximately $19.3 billion. It became the world’s most popular messaging application by 2015, and had more than two billion users worldwide by February 2020, confirmed four years later by new 200 million registrations per month.

    WhatsApp’s simple beginning

     The social media platform that is now the rave of the moment was founded in February 2009 by Brian Acton and Jan Koum, former employees of Yahoo! A month earlier, after Koum purchased an iPhone, he and Acton decided to create an app for the App Store. The idea started off as an app that would display statuses in a phone’s contacts menu, showing if a person was at work or on a call.

    Their discussions often took place at the home of Koum’s Russian friend Alex Fishman in West San Jose. They realised that to take the idea further, they would need an iPhone developer. Fishman visited RentACoder.com, found Russian developer Igor Solomennikov, and introduced him to Koum. Koum named the app WhatsApp to sound like “what’s up”. On February 24, 2009, he incorporated WhatsApp Inc. in California.

    But the evolution of this unique innovation was not entirely a stroll in the park; it had its initial challenge. For instance, when early versions of WhatsApp kept crashing, Koum reportedly considered giving up and looking for a new job. But Acton was said to have encouraged him to wait for a “few more months.”

    Complaints over OTT

    At the onset of Over-The-Top (OTT) players such as WhatsApp, Facebook, Instagram and others, Mobile Network Operators (MNOs) including MTN Nigeria, Airtel Nigeria, Glo, 9mobile and others, mounted stiff opposition, insisting that OTT players were eroding their profit.

    “According to Wikipedia, “OTT is where a telecoms service provider delivers one or more services across an IP (internet protocol) network. The IP network is predominantly the public Internet, although sometimes telco-run cloud services delivered via a corporation’s existing IP-VPN (virtual private network) from another provider, as opposed to the carrier’s own access network.

    “It embraces a variety of telco services including communications (e.g. voice and messaging), content (e.g. TV and music) and cloud-based (e.g. compute and storage) offerings.”

    Stimulated by the availability of high performance fixed and mobile broadband networks as well as the rapid adoption of smartphones and tablets, telco-OTT is viewed by some industry analysts as the mechanism that mobile network operators need to employ in order to compete with the vast and growing range of OTT services provided by non-telco companies.

    Telco-OTT is a response to the fact that users will have multiple devices (smartphones, laptops or other connected devices such as TVs, games consoles) which almost inevitably will have various different access providers (especially with the growth of public-access Wi-Fi). According to Wikipedia, delivering consistent telco-branded services, at some points at least, will need to be delivered over third-party access.

    But MNOs, under the aegis of Association of Licensed Telecom Operators of Nigeria (ALTON), said OTTs were parasites, reaping where they did not sow. ALTON Chairman Gbenga Adebayo, had faulted the regulator’s position of technology neutral position which in essence, means it licences for services and not for technology.

    He said the reality is that technology is driving the market. It is no longer services; that there is a need for the regulator to begin to look at issue of regulating technology and not services, adding that the likes of YouTube, Facebook, WhatsApp, and others were not part of the core services for which operators are licensed.

    “Those kinds of services have social, economic, and security implications and if they are not licensed, that means they are not regulated and if they are not regulated, there is no limit or scope to what they can do.  And no control over their services and content they can provide.

    “We are therefore saying there is need for the regulator to begin to look away from the neutrality of technology and technology certification and regulation than just licensing for service not only because of the social security implication, but also because of the economic implication for the operators.

     “Today, more people send WhatsApp messages, they send messages over the social media platform than they do on the conventional SMS platform. Operators have been licensed to provide voice, SMS, and data services for which they are licensed and are being charged an annual operating levy.

    “OTT don’t have such and there is even loss of revenue to the regulator of the country too because they are not paying for rendering those services. That is why we are saying that our regulator must begin to look away from technology neutrality but the health of the telecoms industry,” Adebayo posited.

    Changing dynamics

    However, as technology continues to evolve, there appears to be a symbiotic relationship between the OTT and the MNOs. During a tour of MTN Group Technology Hub in Johannesburg, South Africa, an official of the telco explained that social media has become a sort of barometer for measuring network performance.

    According to the official, network performance is measured by the performance ease of connection to social platforms.

    Be that as it may, WhatsApp has come to stay, revolutionising the mobile messaging industry, having already ended the reign of BlackBerry and also virtually displaced the use of regular voice call and Short Message Service (SMS), otherwise known as text message, as Adebayo, for instance admitted.

    With about two billion monthly users, WhatsApp has undergone significant transformations since its launch, introducing new features, and new functionalities and even being acquired by technology giant Meta.