Tag: Zenith Bank
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Zenith Bank’s 22nd AGM
Group Managing Director/Chief Executive Officer, Zenith Bank Plc, Godwin Emefiele; flanked by Chairman, Sir Steve Omojafor and Executive Director, Adaora Umeoji at the bank’s 22nd Annual General Meeting (AGM) held at the Civic Centre, Ozumba Mbadiwe Road, Victoria Island, Lagos… on Wednesday -
Zenith named most customer-focused bank
Zenith Bank Plc. has emerged the Most Customer-Focused Bank in the country.
Global professional services organisation, KPMG in its 2013 Banking Industry Customer Satisfaction Survey (BICSS), ranked Zenith Bank’s best-in-class service delivery as the best in both the retail and corporate banking categories.
The ranking was on the basis of a Customer Satisfaction Index (CSI) which took into account key factors like, Convenience, Product/Service Offering, Transaction Methods and Systems, Pricing and Customer Care. The survey covered more than 14,000 retail customers, 3,000 SMEs and 400 corporate/commercial organizations across Nigeria.
The retail customers surveyed mentioned excellent customer service (35%), financial stability (26%), image and reputation (11%), employer requirements (10-%) and proximity of branches (10%) as their top reasons for maintaining banking relationships.
The corporate/commercial organizations mentioned excellent service (29%), financial stability (27%), image and reputation (8%), banking support of business (7%) and efficiency of credit processing (8%) as the top reasons for maintaining banking relationships.
In the current edition of the survey, KPMG introduced a survey to understand the perception of young professionals on how they intend to interact with their banks in the future – about 50% preferred not to visit a branch. This fits into Zenith bank’s current disposition as a leading technological advanced financial services provider in Nigeria.
last week, Zenith Bank consolidated its position in the Nigeria’s banking industry with an operating result that indicated excellent performance in all parameters .
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Zenith Bank shares listed in London Stock Exchange
Zenith Bank Plc listed $850 million worth of its ordinary shares on the floor of the London Stock Exchange as global depository receipts (GDRs) at $6.80 apiece, the bank said on Thursday.
One GDR represents 50 ordinary shares, the bank said, adding that JP Morgan is the depository bank, while Citi is the custodian.
It listed 125,000,000 units of the receipts.
Zenith Bank Chief Executive, Godwin Emefiele, said the listing will allow foreign investors to buy their shares on the LSE and improve liquidity rather than to raise capital immediately.
Reuters reports that the lender has a primary listing in Nigeria with a market capitalisation of more than $4 billion.
“The GDR will allow us to raise money cheaply in the future,” Emefiele, told CNBC Africa television, adding that Zenith was well capitalised with a capital ratio of 30 percent.
Emefiele said the bank’s operations were focused on Nigeria and he expected plenty of financing opportunities to come from developments in the infrastructure and power sectors in Africa’s second-biggest economy.
Nigeria is reforming its infrastructure and power sectors, creating financing opportunities for banks as it tries to diversify away from its commodity-based economy in order to boost growth and unlock a consumer market of 160 million people.
The LSE this month said it expected an increase in new listings from African companies this year as businesses in the continent’s fast-growing economies seek to attract foreign investors.