Author: The Nation

Professionalism is a daily practice, and soft skills are invisible drivers of institutional success, Dean of University of Lagos School of Postgraduate Studies, Prof. Abraham Osinubi, has said.

He spoke at the University of Lagos’ 2025 one-day staff workshop and end-of-year retreat.

The one-day event:  “Administration and Professionalism in the Workplace,” brought together academic and administrative staff to strengthen workplace ethics, enhance service delivery, and improve postgraduate student experience.

Osinubi highlighted the pivotal role of staff attitudes, character, and mindset in effective administration.

“Knowledge without character is fragile; skills without the right mindset are unsustainable. True professionalism is the harmonious blend of competence and conduct,” he said, emphasising that administrative staff are the first point of contact for students, faculty, partners, and stakeholders.

The dean noted that of approximately 60 members of staff in the school, only two are academic staff, underscoring the heavy reliance on administrative personnel. “Whatever somebody doesn’t have, they cannot give. To work effectively, we must empower and equip our administrative staff,” he said, urging participants to develop skills in communication, active listening, problem-solving, and professional responsiveness.

Prof. Osinubi reiterated that professionalism is a daily practice and soft skills are invisible drivers of institutional success. “Every interaction,whether at the front desk, in an office, or via email, shapes perceptions of our professionalism and credibility. In strengthening ourselves, we strengthen the institution. Without our students, we have no reason to be here,” he said.

The workshop featured insightful presentations by seasoned university administrators, beginning with the immediate past Sub-Dean, Dr. Adegboyega Ehinmowo, who spoke on “Student Experience: The Role of Soft and Engagement Skills.”

He stressed that beyond academic competence, students’ perception of the university is shaped by staff interactions. “Soft skills such as empathy, emotional intelligence, conflict management, and professionalism are personal abilities that can be learned and developed. Listening attentively and guiding students appropriately reflects professionalism and respect,” he said.

Sub-Dean of SPGS, Dr. Aliu Soyingbe

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focused on workplace ethics, delivering a lecture on “Workplace Ethics: Enhancing Integrity and Building Lasting Trust.”

He described integrity, accountability, and professionalism as essential for effective university administration, noting that administrative staff co-create the student experience. “Postgraduate students face numerous pressures, from financial to emotional. Our role is to make their journey smoother, not harder,” he said.

The session also featured a presentation by the Director, Office of the Vice Chancellor, Mr. Abolade Akinwunmi, , who highlighted the importance of efficiency, effectiveness, and ethical conduct. “A professional administrator must combine strategic thinking, technical competence, and ethical principles to support institutional goals. Unethical practices, favoritism, or neglect of duties undermine both student trust and the university’s reputation,” he warned.

At the end of the workshop, the three facilitators were honoured with certificates of outstanding presentation by the Dean, recognising their contribution to staff development.

The SPGS workshop reflects UNILAG’s ongoing commitment to student-centred administration, aiming to equip staff with practical tools for immediate application in daily work, foster a positive workplace culture, and ensure the university maintains high standards of service excellence.