Category: Aviation

  • Furore over recurring delays of luggage

    Furore over recurring delays of luggage

    Recurring violation of passengers’rights by foreign carriers is causing unease at the Nnamdi Azikiwe International Airport in Abuja. Twice in a fortnight, Turkish Airlines’ delay of passengers’ luggage has sparked a huge row, KELVIN OSA OKUNBOR reports.

    There is growing discontent over maltreatment of Nigerian passengers by some foreign carriers.

    The growing dissatisfaction is predicated on the non-arrival of passengers’baggage on Turkish Airlines flights at the Abuja Airport. This has happened twice in a fortnight.

    The passengers allege that foreign carriers not only deploy older aircraft on the route, they also violated passengers‘ rights.

    Part of the rights violations include delayed arrival or missing luggage, flight delays and, some times, flight cancellation. Weak regulation and poor consumer protection are part of the reasons impunity by these carriers have remained unchecked,passegers allege.

    Experts said it was time the Nigerian Civil Aviation Authority (NCAA) and Consumer Protection Council (CPC) lived up to their regulatory duties of protecting the rights of passengers.

    About 27 foreign carriers operate into Nigerian cities, including Lagos, Abuja, Port Harcourt, Enugu and Kano. Some of the carriers, including Turkish Airlines, enjoy multiple entry points into the country.

    Turkish Airlines flies from Istanbul into Lagos, Abuja and Kano.

    Apart from charging exorbitant fares, some foreign carriers violate passengers’ rights.

    The affected carriers have carried on with impunity without being called to order by the regulatory authorities.

    This trend has brought about passenger dissatisfaction, due partly to non-enforcement of consumers’ rights by the agencies saddled with this responsibility.

    On December 20, last year, passengers on Turkish Airlines Flight TK 624 landed at the Abuja Airport from Istanbul without their luggage, a development that forced the affected passengers to invade the tarmac to stop the aircraft from taking off.

    Following the security breach at the airport over the incident, Minister of State, Aviation, Hadi Sirika ordered the suspension of the Airport Manager and Head of Security. Sirika said the reason given by the duo for the security breach was unacceptable.

    Only last weekend, Turkish Airlines arrived at the Abuja Airport without the passengers’ baggage. This trend, industry watchers said, is unbecoming of the carrier.

    Managing Director, Federal Airports Authority of Nigeria (FAAN), Saleh Dunoma, advised the airline  to resolve the cases of passengers arriving without their luggage once and for all.

    Dunoma expressed  the government’s displeasure over the maltreatment, stressing that the practice was unacceptable, beside its being a breach of security at the  airport. He called for a lasting resolution of this act, which he said could disrupt the peace and harmony of the airport.

    Dunoma, however, appealed to passengers to remain calm and law- abiding as the Authority is making frantic efforts to finding a lasting solution to the issue and safeguarding their rights.

    Only last week, NCAA forced the airline to pay compensation to the passengers.

    The Authority’s helmsman , Captain Mukthar Usman, said Turkish Airlines was forced to pay the compensation in line with its regulations. ”The Airline under the supervision of the Consumer Protection Officers (CPO) of the Regulatory Authority, ensured that all the passengers were paid as contained in the Nigerian Civil Aviation Regulations (Nig.CARs).

    “In addition, a cargo flight and an Airbus were arranged to freight to Abuja, all contentious backlog of baggage that were earlier short landed. All concerned passengers have collected same as at the time of this report. The monetary compensation ranged between N8,000 and N80,000, depending in the level of infraction.”

    According to NCAA regulation, passengers have rights that must be obeyed by airlines. The regulation states: ”A passenger shall have the right to his/her baggage carried on the same flight that such passenger takes, subject to the considerations of safety, security, or any legal and valid cause.

    “In case a checked-in baggage has been off-loaded for operational, safety, or security reasons, the air carrier shall inform the passenger at the soonest practicable time and in such manner that the passenger will readily know of the off-loading.

    “If the passenger’s baggage has been off-loaded, the air carrier should notify the passenger, even if it had already announced that the baggage would be on the next flight.

    “The air carrier shall carry the off-loaded baggage in the next flight with available space, and deliver the same to the passenger. The air carrier shall immediately tender an amount to the passenger, as compensation.”

    Last month, the Consumer Protection Council, issued an ultimatum to Turkish Airlines to stop the maltreatment of Nigerian passengers .

    The Council in a letter to the airline dated December 29, last year, signed by its Director-General, Mrs Dupe Atoki, said the airline violated passengers rights.

    Mrs Atoki said: “The baggage of the passengers of December 20 flight started arriving piecemeal only on December 25, indicating that the airline boarded passengers knowing full well that their baggage would not be transported with them.

    “Passengers who travelled with minors, were put to great inconvenience and hardship as they were unduly deprived of their belongings and other items necessary to accomplish the purpose of their trips and all such passengers, including those whose destinations were outside Abuja, were forced to repeatedly check at the Nnamdi Azikiwe International Airport, Abuja on the fate of their baggage, thereby incurring extra and unbudgeted expenditure, including hotel accommodation.”

    In line with global aviation practice, Turkish Airlines, according to the International Air Transport Association (IATA), ought to inform passengers of the development. But Turkish Airlines failed to comply with this regulation.

    The failure of Turkish Airlines to comply is contrary to the information contained its website on how to handle passenger luggage .It reads: ”We will make reasonable efforts to ensure that all checked baggage is available as soon as possible after a passenger’s flight arrives at the gate.

    “In the unlikely event your baggage does not arrive at your destination with you, we will initiate a search and make reasonable efforts to return the baggage to you within 24 hours.

    “In addition, we will pay compensation for lost or delayed baggage as required by applicable international agreements.”

     

  • ‘Travel agencies’ consolidation can generate over $2b’

    ‘Travel agencies’ consolidation can generate over $2b’

    The Chief Executive Officer of Travel Investment Company Limited (TICO), Mrs Irene Uti-Egbeogu, has said the merger of travel agencies could contribute over $2 billion annually.

    She said without consolidation, the market share would be small for travel agencies who need to explore wider segments and product initiatives to enhance profitability

    In an interview, she said the coming together of four travel agencies: Touchdown, Quantum, Finchglow and Dees Travels in TICO has triggered a revolution in the travel agency sector, with economies of scale for the partners .

    She said the firm was favourably disposed to discussions on partnership with travel management companies to expand the business.

    Mrs Uti-Egbeogu said:”Indeed, we are open to more travel management companies interested in partnering with us in our quest for best practices. Interests within our scope include training and networking opportunities.

    ‘’We like to believe that travel agencies that have indicated interest in joining us are equally motivated by the same passion that informed this consortium, which is the overall advancement of the Industry.”

    She said the government should assist by providing infrastructure to facilitate travel business at airports nationwide.

    “The government can aid the industry’s growth by providing better infrastructure – good roads, power and truncating the red tape in getting through regulatory bodies.

    “This would be with a view to making Nigeria a prime destination for travellers and tourists; even beyond recreating Nigeria as a tourist attraction to the international business community, we need to build an enabling environment for investors in the hospitality business.

    “It takes funds to build hotels and refurbish or repackage tourist centres and facilitate electronic platforms that enable smooth logistics or accessible hospitality. The prospects in the industry is huge, the reason is that Nigeria has a unique history and character that somehow seems to defy the norm. Even during the economic downturn, people were still travelling as high traffic in travel transactions were recorded.”

    Mrs Uti-Egbeogu went on:“With better standards of operations and customer service, we can indeed defy any circumstance of “shrinking resources” as you put it.”

    Mrs Egbeogu said consolidation has advanced the travel agency business with higher profitability and more visibility.

    Her words:“We have recorded some milestones, particularly in areas where we have explored wider segments and product initiatives which our partners can tap into for more visibility and higher profitability.

    “Industry trend reports reveal that the travel market generates close to $2 billion annually. Clearly, you can see that even at N36 billion, which is about $200 million, this is just scraping the surface.

    “While we are making progress in leaps and bounds, we are identifying new areas to make a foray into and widen our market share.”

    Mrs. Mrs Egbeogu said the travel agencies that came together still retained their individual identities to enhance efficiency.

    “ They purely see themselves as partners. There is a common goal here, which is to enhance the efficiency of the Nigerian travel industry.

    ‘’This cannot be achieved by a singular body or agency but by cohesive action by a league of extraordinary travel agencies with that single vision to transform industry’s standards of operations and customer service.”

    She said the National Association of Nigeria Travel Agencies (NANTA) would continue to strive to ensure that it harmonises the needs of travel agencies before airlines and government agencies to comply with local and international regulations and standards .

     

  • Emirates unveils fares on new routes

    Emirates unveils fares on new routes

    Emirates Airlines has unveiled new fares for Nigerian passengers as part of efforts to enable passengers explore and revisit favourite cities.

    The new fares the airline said, are part of global sales as a window to  encourage passengers to travel.

    The airline announced special offers on business and economy class for bookings made between January 5 and January 18, 2016 for trips to be embarked on between January 13, 2016 and June 15, 2016.

    Emirates Vice President and Chief Commercial OfficerThierry Antinori said: ” We know that many people have begun thinking about their travel plans and aspirations for 2016, and we are pleased to add a little more inspiration and incentive to help turn those plans and dreams into reality.

    “Our global destination network across six continents, offers something for every traveller, and we are now combining that wide range of travel choices with special rates to offer would-be travellers with an even more appealing value proposition,” adding that aside from choice, connectivity and value, the Emirates experience also means customers can look forward to industry-leading comforts on board its modern jets, and award-winning service from friendly cabin crew.”

    He said Emirates flies to over 140 cities in 80 countries, saying that adventurous globetrotters can explore the airline’s newest destinations launched in 2015, such as Bali, Multan, Orlando, Mashhad and Bologna.

    He said Emirates would begin flights to Panama City on February 1, this year, opening the airline’s first gateway destination in Central America.

     

  • Firm launches travel portal

    Firm launches travel portal

    Victory Travels and Tours has launched a travel portal christened 9aijatravel.com.

    The portal was designed for the travel and tours company by global information travel solution provider- Sabre Travel Network West Africa.

    At the unveiling in Lagos last week, the chief executive officer of the firm, Mrs Tolu Abiola – Lawal said the portal was designed to make travel planning seamless for teeming members of the Redeemed Christian Church of God (RCCG).

    Mrs Lawal said with the application of technology  in travel management and planning, the portal will address challenges faced by many travelers .

    She said the portal was borne out of the need to comply  with changing technology in travel from paper based operations to electronic and booking engines, which is now in vogue.

    She said the firm has a dedicated section of the portal to meet the travel needs of over 10 million Nigerians who  are members of the church for evangelical, leisure, business and other reasons.

    She said the travel firm has concluded  partnership with many foreign airlines to offer discounted fares for corporate clients and others who will benefit using the portal.

    She said partnership has been struck with many financial institutions to facilitate easy payment window for clients that will be networked through the portal.

    The travel management  expert said  the the portal will reduce cost of travel for users as there are multiple options in terms of currency, search options and other attractive packages.

    “The travel industry has undergone change over the years. This revolution is what has given birth to the design of a booking engine. As the official travel agency for the Redeemed Christian Church of God, we have unveiled this travel portal to cater to the needs of our over 10 million members. This is because we need a platform to assist in saving money for the church on travels. This has also become important because we do a lot of travels that border on education, missionary work, medical needs , sports and other issues”, she said.

    “We are calling on airlines to support us to make the system work . The unique selling point is that this travel portal will offer the least fares options . There is an immediate target market  and other features that other portals do not have.

    “We intend to harness discount on fares available to make the portal as user friend as possible.”

    She said with over 117 locations of the church worldwide, there is need to consolidate all travels to reduce expenditure through a booking engine that will offer attractive options.

     

  • How to boost aviation

    How to boost aviation

    This year, aviation is expected to hold the key to the nation’s economic potential, if a conducive environment is created, say stakeholders. They say the government must address infrastructure and privatisation of airport terminals as well as evolve workable strategies to recover huge debts owed aviation agencies, reports, KELVIN OSA- OKUNBOR.

    There is aviation heading for in 2016? This is the question many industry players and stakeholders have continued to ask.

    This has even become  more worrisome, as aviation is now a sub-sector in the Ministry of Transportation.

    But the merger of Aviation with Transportation, according to some  observers, should not be considered a stumbling block, given the pedigree of former Rivers State Governor Chibuike Amaechi and Captain Hadi Sirika; a pilot, appointed by President Muhammadu Buhari to oversee the ministry.

    Amaechi and Sirika last month embarked on  an industry-wide tour to ascertain the challenges of the sector to design appropriate strategies to fix its many troubles. However, the tour, it was learnt, might have provided more questions than answers on how to go about addressing the issues.

    The absence of  a master plan  has provoked many questions on how far the ministers can go in the year in tackling the myriad of challenges  the industry is grappling with.

    Stakeholders reason that 2016 presents another ample opportunity for government to fix the many challenges in the strategic sector if it must make significant contributions to the Gross Domestic Product (GDP).

    The solution lies  on the creation of the right environment to attract private and foreign investments into the sector.

     

    Airport Security

     

    If the government must embark on any project this year , it must as a matter of urgency tackle issues bordering on airport security , in particular provision of necessary tools for personnel at airports nationwide.

    According to an aviation security expert , Group Captain John Ojikutu ( rtd), Amaechi and Sirika must focus in securing the airports against unlawful interference by ensuring that the right personnel and tools, as well as training must be given to Aviation Security Personnel belonging to the Federal Airports Authority of Nigeria.

    The Minister he said, must address access control and management at the airports by streamlining the number of security agents at the airports and well define the line of authority.

    He said: ”The Minister must carry out review of the airport security architecture to define which agency is in charge of access control, whether it is FAAN, the Police, Air Force or others? This has  to be properly define.”

    He also called on the Minister to as a matter of urgency consider completion of on going and the abandoned airport perimeter and security fencing. Failure to do this he said, could spell disaster for the industry in the face of rising incidence of threats to air safety.

     

    Aviation fuel supply

     

    The circumstances surrounding the supply of aviation fuel, otherwise known as Jet A 1, to the Murtala Muhammed Airport has in recent times come under  intense scrutiny. Scores of fuel trucks with content, queue on the Airport Road disrupting the  flow of vehicular traffic.

    Some security experts have advised the relocation of the fuel trucks out of the busy road as any explosion could lead to massive loss of lives and critical infrastructure. Experts advise that fixing the fuel hydrants around the airport connected to the Mosimi Pipelines would promote safety .

     

    Infrastructure

     

    In 2016, experts say the Ministry of Transportation should focus on massive airport and air navigation upgrade to close the gap of obsolete and ageing infrastructure that have dogged the sector for many years .

    In particular, they urge Amaechi and Sirika to ensure that ongoing airport remodelling projects are completed rather than embarking on new ones.

    Of significance, according to industry watchers, is the completion of the five international airport terminals being constructed in Lagos, Abuja, Port Harcourt, Kano and Enugu. Completing these projects, they say, would result in the upgrade of  airport facilities and enhance capacity at the terminals.

    At the Murtala Muhammed International Airport, Lagos, the new terminal is expected to increase passenger capacity from 15 million to over 30 million.

    In 2016, experts expect the government to fix epileptic power supply that has turned an embarrassment at the nation’s premier airport in Lagos. Towards this end, industry watchers say Amaechi must ensure that FAAN prioritises its expenditure on capital projects by completing the Lagos Airport Power Improvement Project, expected to cost an estimated  N400 million.

    The airport authority should also fix another sore point at the Lagos Airport – the epileptic air conditioning system. The project is estimated to gulp over N900 million.

    Amaechi, it was learnt, has given marching orders to FAAN to fix this facility. In fact, the authority has been given six months to fix the air conditioning system .

     

    Debt Recovery

     

    If the Ministry of Transportation will deliver on its many promises for the year, it must put measures in place to recover billions of naira owed aviation agencies by airlines, both  domestic and foreign carriers  as well as concessionaires.

    Of particular interest is the reluctance of domestic carriers to remit the five pecent ticket and cargo sales  charge they have collected on behalf of the Nigerian Civil Aviation Authority ( NCAA). Airlines owe the authority over N6 billion from ticket sales charge.

    The Ministry should ensure that there are no sacred cows in recovering the debts, especially the billions of Naira owed Federal  Airports Authority of Nigeria (FAAN) and the Nigerian Airspace Management Agency (NAMA) from landing and parking and en route terminal navigational charges.

     

    Airport land lease

     

    Stakeholders expect the government to put policies in place to attract private sector investment . Such investment would require a review of conditions tied to the lease of land around the airports, which many players say is not only frustrating, but a disincentive to investors.

    In an interview, the Chairman of Air Peace, Mr Allen Onyema, said if the government wanted accelerated development of the sector, it must urge FAAN to review its prohibitive charges on lease of airport land for domestic carriers that want to set up aircraft maintenance hangar.

    Onyema said the arrangement where FAAN expects a domestic airline to pay hundreds of millions for lease of airport land for a few years, is a wrong model of how to attract investment into the aviation sector.

    Other airlines, including Arik Air and Skyways Aviation Handling Company Limited (SAHCOL ),   have also accused the airport authority of not leasing its land at the Lagos Airport . The  out-going Chief Executive Officer of SAHCOL, Mr Olu Owolabi urged Ameachi to look into this matter seriously.

    If the government intends to use aviation as a window to attract investors in the year, Amaechi must review existing lease conditions to acquire land around the airports nationwide to expand the industry.

     

    Concession /privatisation template

     

    Chairman of Bi – Courtney Aviation Services Limited, Dr Wale Babalakin, said zoning the airports into pairs should be exploited by the government to make them for efficient for passenger facilitation.

    He said what the government should do beginning from this year  is to turn around the airports for thirty months before preparing them for private sector intervention .

    He also advised the government to divide the nation’s airports into four zones, comprising Lagos, Abuja, Kano and Port Harcourt before offering them to interested concessionaires, adding that each zone should then be made responsible for the growth of all airports within its jurisdiction.

    Former President of Aviation Roundtable , Captain Dele Ore, said privatisation option of the airport terminals should be priority in the year, insisting the security at such airports should remain the responsibility of the government .

     

    Training and manpower development

     

    One of the major areas stakeholders say government should focus  is enhanced training and re- training of technical personnel in the aviation sector.

    These, stakeholders say, should focus on inadequate technical personnel and requisite training in  aircraft inspectors, airworthiness engineers as well as accident investigators, among other key technical personnel.

    Towards this end, Amaechi and Sirika  must ensure that training capacity at the Nigerian College of Aviation Technology (NCAT) in Zaria, Kaduna State is improved to reduce capital flight to overseas training centres.

    The Minister should request details of plans to set up aircraft simulator centres in Lagos by NCAT, for which huge sums of money have been sunk by government.

     

    Civil aviation regulations /state airports

     

    Ameachi should take a critical look at effectiveness of oversight responsibilities by the NCAA, which some industry players have described as spineless .

    The agency, the industry watchers say, is not on top of its game in regulating other aviation agencies as well as alleged sloppy regulation of operators of state airports .

    The experts cited the infraction at the Bauchi Airport, when passengers disembarked from an Aero Boeing 737-500 aircraft using a ladder .

    While the NCAA sanctioned the pilot of the aircraft and the airline , the authority is yet to make public the sanction to the airport operator.

     

    Amaechi’s promise

     

    Meanwhile, Amaechi appears to be aware of the enormity of the task ahead overseeing the transportation ministry .

    After a tour of facilities at the Lagos Airport , last month, he declared :” Having  toured the various parastatals and agencies; the enormity of the tasks ahead has become much clearer.

    “The aviation industry in Nigeria has not been without its peculiar problems. The Ministry of Transportation in collaboration with relevant parastatals and agencies have drawn up short term plans.

    “The medium and long term plans will require significant investments to upgrade and expand infrastructures to meet current and future requirements.

    “As a result of limited resources for capital projects development, government is exploring the possibility of private sector participation to towards the realisation of the industries’potential.

    “Operators  and service providers must operate within the ambit of Nigerian Civil Aviation Regulations International Civil Aviation Organisation Standards and Recommended Practices (SARPS), or face the full wrath of the law and extant regulations.

    He said efforts would be re-doubled towards the recovery of debts owed to the Ministry and all its parastatals and agencies to mitigate the effects of dwindling resources.

    He said the ministry, through its regulatory agencies, would ensure strict compliance with all laws and regulations, stressing that there would be  no sacred cows.

  • ‘Travel agencies’ consolidation can generate over $2b’

    ‘Travel agencies’ consolidation can generate over $2b’

    The Chief Executive Officer of Travel Investment Company Limited (TICO), Mrs Irene Uti-Egbeogu, has said the merger of travel agencies could contribute over $2 billion annually.

    She said without consolidation, the market share would be small for travel agencies who need to explore wider segments and product initiatives to enhance profitability

    In an interview, she said the coming together of four travel agencies: Touchdown, Quantum, Finchglow and Dees Travels in TICO has triggered a revolution in the travel agency sector, with economies of scale for the partners .

    She said the firm was favourably disposed to discussions on partnership with travel management companies to expand the business.

    Mrs Uti-Egbeogu said:”Indeed, we are open to more travel management companies interested in partnering with us in our quest for best practices. Interests within our scope include training and networking opportunities.

    ‘’We like to believe that travel agencies that have indicated interest in joining us are equally motivated by the same passion that informed this consortium, which is the overall advancement of the Industry.”

    She said the government should assist by providing infrastructure to facilitate travel business at airports nationwide.

    “The government can aid the industry’s growth by providing better infrastructure – good roads, power and truncating the red tape in getting through regulatory bodies.

    “This would be with a view to making Nigeria a prime destination for travellers and tourists; even beyond recreating Nigeria as a tourist attraction to the international business community, we need to build an enabling environment for investors in the hospitality business.

    “It takes funds to build hotels and refurbish or repackage tourist centres and facilitate electronic platforms that enable smooth logistics or accessible hospitality. The prospects in the industry is huge, the reason is that Nigeria has a unique history and character that somehow seems to defy the norm. Even during the economic downturn, people were still travelling as high traffic in travel transactions were recorded.”

    Mrs Uti-Egbeogu went on:“With better standards of operations and customer service, we can indeed defy any circumstance of “shrinking resources” as you put it.”

    Mrs Egbeogu said consolidation has advanced the travel agency business with higher profitability and more visibility.

    Her words:“We have recorded some milestones, particularly in areas where we have explored wider segments and product initiatives which our partners can tap into for more visibility and higher profitability.

    “Industry trend reports reveal that the travel market generates close to $2 billion annually. Clearly, you can see that even at N36 billion, which is about $200 million, this is just scraping the surface.

    “While we are making progress in leaps and bounds, we are identifying new areas to make a foray into and widen our market share.”

    Mrs. Mrs Egbeogu said the travel agencies that came together still retained their individual identities to enhance efficiency.

    “ They purely see themselves as partners. There is a common goal here, which is to enhance the efficiency of the Nigerian travel industry.

    ‘’This cannot be achieved by a singular body or agency but by cohesive action by a league of extraordinary travel agencies with that single vision to transform industry’s standards of operations and customer service.”

    She said the National Association of Nigeria Travel Agencies (NANTA) would continue to strive to ensure that it harmonises the needs of travel agencies before airlines and government agencies to comply with local and international regulations and standards .

     

  • ‘Good policies will empower airlines’ growth’

    ‘Good policies will empower airlines’ growth’

    THE President of the Nigerian Aviation Safety Initiative (NASI), Captain Dung Pam, has urged the Federal Government to initiate policies to facilitate the emergence of strong indigenous carriers.

    He also canvassed initiatives that would encourage mergers, interline agreements, code shares and acquisitions.

    In an interview, Pam said without such initiatives, local carriers would remain weak.

    The government, he said  should  review bilateral agreements,   which grant multiple designation and entry points to foreign carriers.

    Pam said: “The duty and the challenge for the Federal Ministry of Aviation (FMA) is to reverse the current situation by creating policies and strategies that will facilitate the emergence of strong, organised and viable local airlines.

    “For close to a decade, NASI and other proactive organisations/individuals have advocated for strategic partnerships such as interlining, code-shares, commercial agreements, mergers and acquisitions in the industry as a panacea for the declining fortunes of airlines.

    Mega-carriers in Europe and America are merging to further extract cost synergies and take advantage of economies of scale.

    “Yet, the Federal Ministry of Aviation  is superintending over the collapse of its aviation sector. Our major commercial scheduled operators are on the verge of possible insolvency despite multiple government monetary interventions.

    “The ministry and the regulator should wake up to their responsibilities and facilitate the evolution of existing under performing airlines into  some viable and profitable airlines capable of providing the world class service Nigerians deserve.

    “These few restructured airlines should then be engaged in a transparent process of bidding to become Nigeria’s flag carriers.”

    He said government should ensure that review of bilateral air agreements should adhere to the principles of reciprocity, fairness and mutual benefit.

    Regrettably , government he said, has not done enough to look at the agreements from long term economic and security implications. Pam further said: “So far, the administering of Nigeria’s Bilateral Air Service Agreement (BASA) has been a matter of serious concern considering it is supposedly based on the principle of “reciprocity”; fair exchange for mutual benefit.

    “It has neither been fair, nor particularly beneficial to the generality of Nigerians. The Federal Ministry of Aviation (FMA) has consistently failed to understand the wider implication of this myopia. If they are bereft of the requisite information, wider stakeholder engagement and consultation will have revealed deeper reasoning.

    “Therefore, it is irresponsible and dereliction of duty for the Federal Ministry of Aviation to offer multiple designations and entry points to foreign international carriers without seriously considering the medium and long term economic and security implications.

    “The process is devoid of transparency and reeks of high-handed personal interest as opposed to national interest. It virtually outsources the operation our aviation industry to foreign entities while relegating Nigerian carriers to the position of pawns in this internal chess game. We are the “mark” and the “market” in this intriguing game of monopoly.

    “The reason why Nigerian airlines are unable to commensurately reciprocate our bilateral air service agreement (BASA) is because they are weak, disorganised and fragmented.”

    He also lamented that 15 years after Nigeria signed the Open Skies agreement with the United States it is unable to take advantage of the air pact.

    Pam said: “Fifteen years after signing a provisional open skies agreement with the USA, we are still unable to take full advantage of it.”

     

  • Year of missed targets in aviation

    Year of missed targets in aviation

    It was a year full of dreams in aviation. There were cases of attempted stowaways and disembarkment from an aircraft with a ladder, reports KELVIN OSA OKUNBOR.

    For aviation, this year has been a year of missed targets

    Aviation agencies failed to complete critical projects,  such as airport terminals, airport perimeter fencing and other projects which have gulped billions of naira.

    The agencies are still struggling to recover huge debts from epileptic domestic carriers, concessionaires, ground handling companies and other operators at airports nationwide.

    Also an army of unemployed young  indigenous pilots struggled to meet unrealistic flight hours  requirements set by airlines befor they can be employed.

    Meanwhile, foreign pilots and aircraft engineers dominate the cockpit of aircraft that criss cross airspace.

    These twists and turns , intrigues and  controversies present a mixed bag  for the sector’s appraisal in the year under review.

     

    Safety and security

     

    The industry was in the news for the wrong reasons in 2015 because of urgly developments bordering on air safety and security, especially recurring incident of stowaways.

    Apart from the reported cases of attempted stowaways  at the airside of the Lagos Airport, porous perimeter fencing remains sore points around airports nationwide.

    The ugly development has brought to the fore the need to complete the fencing of airports nationwide as their continued porosity creates loopholes for unauthorised access  by unauthoried persons into restricted areas around the airports.

    At the Lagos airport in the last few months, three cases of stowaways were reported.

    Despite their increasing recurrence , the Federal Airports Authority of Nigeria ( FAAN ) insists it has adopted measures in place to improve airside patron to safeguard the airports against unlawful interference by unauthorised persons .

    Also in the year, domestic airlines reported rising incidence of air returns, which according to experts is enough indication that pilots are adhering to safety emergency procedures.

    At the domestic wing of the airport many airlines, both domestic and foreign were involved in airside incidence resulting in near on -the – ground collision.

    This unsafe practice  has called to question the integrity of professionals saddled with the task of managing the apron and the tarmac.

    There were reported cases involving First Nation Airways, Hak Air and Emirates and other carriers .

    Experts have canvassed the need to provide more space at the apron to enable taxing and parked aircraft have more space for maneuvering.

    Aviation security expert, Group Captain John Ojikutu ( Rtd), has consistently called on the airport authority to urgently address security and perimeter fencing of airports nationwide.

    He said failure to address this would make the airports porous and vulnerable to any breach by unauthorised persons.

    But, not much was achieved in this area in the period under review.

    This appraisal will not be complete without the mention of the incident involving Aero Airlines on December 19, 2015 at Bauchi Airport when 34 passengers on a chartered Boeing 737-500 disembarked from the aircraft using an unauthorised equipment – a ladder.

    The ‘ladder model’ as some industry watchers put it could be described as the greatest affront to air safety  by any airline.

    Though, the  management of Aero has adduced pressure by passengers as the reason why it allowed the use of ladder to disembark passengers, industry watchers say the Nigerian Civil Aviation Authority ( NCAA) is not doing enough in its oversight of the industry.

    Meanwhile, the NCAA has sanctioned the airline and the pilot that authorised the unsafe practice.

    Speaking in an interview, the managing director of one of the ground handling companies, Mr Olu Owolabi, said it is time the NCAA rose to the occasion by ensuring all airports whether publicly or privately run comply with the minimum standards set by the International Civil Aviation Organisation ( ICAO).

    He said it is wrong for any airline or airport authority to usurp the role of ground handling or engage in self handling as doing so has its attendant effects on safety and security.

    The Aero incident as many industry watchers have put it, has exposed the underbelly of aviation safety and security in Nigerian airports.

    The incident they say, has also embarrassed Nigeria in the comity of global aviation.

     

    Infrastructure and

    operational equipment

     

    In the year under review,  not much was achieved in the area of airport infrastructure and operational equipment.

    The status of airport remodeling initiated during the last administration is still a subject of intense debate and controversies.

    The pace of work at some of the terminals have raised more questions than answers as controversies still surround the entire costs, scope of work and identify contractors handling the projects.

    Some industry watchers continue to query the quality of the work done at some of the terminals, which they allege calls for serious probe.

    Work at the five international airport terminals being constructed with over $500 million loan from the Chinese Exim Bank is on going, but there is however serious doubt if the contractors would deliver at the  agreed timeline for the projects.

    What is however disturbing is how the airport authority hopes to fix many sore points at terminals nationwide with the limited funds at its disposal either from budgetary sources or internally generated revenue.

    In particular, the epileptic power supply situation and poor air conditions system  at the Lagos International Airport, have become a huge source of global embarrassment .

    In the year under review, FAAN could not raise the over N900 million needed for complete replacement of the air conditioning system at the Lagos Airport.

    The authority also needed huge sums to fix the epileptic power supply into the Lagos Airport.

    The slow pace of construction of the domestic terminal at the Port Harcourt Airport remains one of the sore points in appraisal of airport infrastructure in the year under review.

    However, a few strides were recorded in the year as government completed and commissioned the control tower of the Kano International Airport.

    The tower completion also offered a window to integrate it into the total radar coverage of Nigerian airspace.

    In the period under review, the Nigerian Airspace Management Agency ( NAMA) completed its electronic aircraft clearance procedure which saves time for airlines and the agency.

     

     Manpower development / National Carrier

     

    In the period under review, issues of manpower development and the need to establish a national carrier were in the burner.

    Earlier in the year, government directed all foreign carriers operating into Nigeria to have onboard their cockpit an indigenous pilot and aircraft engineer as part of efforts to provide jobs for professionals.

    This singular directive received commendation from players in the sector, as a bold attempt by government to assist indigenous professionals.

    Investigations revealed the Nigerian Civil Aviation Authority has been monitoring the implementation.

    What has however remained topical is the desire to have a national airline or carrier, which would assist Nigeria to correct the lopsidedness in the bilateral air services agreement it signed with over 73 countries in the world.

    Though, the committee set up to fashion modalities for the setting up of the airline has submitted its report to government, industry watchers however remain divided over the desirability of a national airline.

    Speaking in an interview, the managing director of Arik Air , Mr Chris Ndulue, said it is better for government to assist existing carriers rather than setting up a new national airline.

    A national airline, he said, may not solve the problem of the industry.

    But, other experts including, former spokesman of Nigeria Airways Limited, Mr Chris Aligbe, said setting up a national airline is the way to go.

     

    State of domestic

    airlines

     

    Domestic carriers have had their fair share of triumphs and challenges in the year.

    In the year, First Nation Airways joined the league of indigenous carriers to be enlisted in the International Air Transport Association (IATA) registry as certified carriers.

    With the enlisting, the airline upped its ante in safety and technical operations certification among global carriers.

    This is just as other carriers Medview Airlines,  Air Peace and DANA Air are putting measures in place to scale through their IATA certification.

    In terms of operational capacity, the stakes were raised  as two domestic carriers: Medview and DANA Air joined others on the Lagos – Accra route to step up competition.

    In the period under review, Medview Airlines also praised operations on the Lagos – London, Abuja – Kano – Jeddah route.

    This indeed is one of the high points for the airline in the year.

    Unfortunately, 2015 witnessed hard times for some domestic carriers including Discovery Air, which stopped operations due to financial and technical challenges.

    In the period under review, IRS Airlines failed to recommence operations after one of its aircraft has technical problems on return from overseas maintenance.

    Airline operators say 2015 presented the most challenging year in terms of rise in operating costs , as the oscillating price of aviation fuel, huge offshore cost of aircraft maintenance , inability to access the official window to procure foreign exchange , multiple charges and others combined to make the operating environment harsher.

     

    Foreign carriers policy on Nigerians

     

    Although few foreign carriers employ Nigerians, but the terms of their engagement remains a subject of intense debate  because of the shabby way.

    Nigerian employees are treated by some foreign carriers.

    A few months ago, British carrier – Virgin Atlantic Airways sacked some Nigerian cabin crew on the Lagos – London route  for reasons that border on the absurd.

    The airline said: “We have decided that we will no longer have crew based in Lagos. This is by no means a reflection on our locally based cabin crew, the primary purpose of our locally based cabin crew has been to provide cultural expertise, and customer feedback has shown us that this is no longer a requirement on the Lagos route. The additional complexity required to operate an international crew base where there are no foreign language requirement means it is no longer sustainable going forward.”

    Aviation unions and interest groups have vowed to call the airline to order as what it has done is the greatest insult to Nigerian aviation in 2015.

    Legal fireworks are on going to resolve this issue, which according to aviation analysts is one of the downsides of the industry in 2015.

    Appointment of Pilot as aviation minister

    If nothing was achieved in aviation in 2015, industry think tank group : Aviation Roundtable say is the appointment of a pilot: Hadi Sirika as minister in charge of aviation , under the transport ministry.

    According to the President of the Roundtable, Mr Gbenga Olowo the appointment of a pilot, an industry professional laid to rest agitation among industry groups for the appointment of a minister with knowledge of the sector.

    Many industry players say the greatest achievement of 2015 is the merger of aviation with the ministry of transport.

     

  • ‘Good policies will empower airlines’ growth’

    ‘Good policies will empower airlines’ growth’

    THE President of the Nigerian Aviation Safety Initiative (NASI), Captain Dung Pam, has urged the Federal Government to initiate policies to facilitate the emergence of strong indigenous carriers.

    He also canvassed initiatives that would encourage mergers, interline agreements, code shares and acquisitions.

    In an interview, Pam said without such initiatives, local carriers would remain weak.

    The government, he said  should  review bilateral agreements,   which grant multiple designation and entry points to foreign carriers.

    Pam said: “The duty and the challenge for the Federal Ministry of Aviation (FMA) is to reverse the current situation by creating policies and strategies that will facilitate the emergence of strong, organised and viable local airlines.

    “For close to a decade, NASI and other proactive organisations/individuals have advocated for strategic partnerships such as interlining, code-shares, commercial agreements, mergers and acquisitions in the industry as a panacea for the declining fortunes of airlines.

    Mega-carriers in Europe and America are merging to further extract cost synergies and take advantage of economies of scale.

    “Yet, the Federal Ministry of Aviation  is superintending over the collapse of its aviation sector. Our major commercial scheduled operators are on the verge of possible insolvency despite multiple government monetary interventions.

    “The ministry and the regulator should wake up to their responsibilities and facilitate the evolution of existing under performing airlines into  some viable and profitable airlines capable of providing the world class service Nigerians deserve.

    “These few restructured airlines should then be engaged in a transparent process of bidding to become Nigeria’s flag carriers.”

    He said government should ensure that review of bilateral air agreements should adhere to the principles of reciprocity, fairness and mutual benefit.

    Regrettably , government he said, has not done enough to look at the agreements from long term economic and security implications. Pam further said: “So far, the administering of Nigeria’s Bilateral Air Service Agreement (BASA) has been a matter of serious concern considering it is supposedly based on the principle of “reciprocity”; fair exchange for mutual benefit.

    “It has neither been fair, nor particularly beneficial to the generality of Nigerians. The Federal Ministry of Aviation (FMA) has consistently failed to understand the wider implication of this myopia. If they are bereft of the requisite information, wider stakeholder engagement and consultation will have revealed deeper reasoning.

    “Therefore, it is irresponsible and dereliction of duty for the Federal Ministry of Aviation to offer multiple designations and entry points to foreign international carriers without seriously considering the medium and long term economic and security implications.

    “The process is devoid of transparency and reeks of high-handed personal interest as opposed to national interest. It virtually outsources the operation our aviation industry to foreign entities while relegating Nigerian carriers to the position of pawns in this internal chess game. We are the “mark” and the “market” in this intriguing game of monopoly.

    “The reason why Nigerian airlines are unable to commensurately reciprocate our bilateral air service agreement (BASA) is because they are weak, disorganised and fragmented.”

    He also lamented that 15 years after Nigeria signed the Open Skies agreement with the United States it is unable to take advantage of the air pact.

    Pam said: “Fifteen years after signing a provisional open skies agreement with the USA, we are still unable to take full advantage of it.”

     

  • Medview to begin flight to Jeddah

    Medview to begin flight to Jeddah

    Medview Airlines has concluded plans to commence flight operations into Jeddah,  in Saudi Arabia.

    The new service is part of efforts by the airline to consolidate operations on the international routes it was designated to cover by the Federal Government.

    This is coming many weeks after it began direct flight operations from Lagos to London.  This is coming on the heels of its latest  Boeing 737-800 addition from Slovakia.

    The Managing Director, Med-View, Alhaji Muneer Bankole, while unveiling the new aircraft, said that the airline would commence two weekly flights from Lagos-Kano to Jeddah with plans to increase the frequencies to four in the coming months.

    Apart from the Jeddah route, he said the aircraft would immediately  begin flight operations on its Yola route, which has since  been increased from one daily to twice daily.

    He said the airline is designated to  fly 17 international and regional routes, including seven in Africa, which it would continue to explore and operate into, adding that in a couple of weeks, it would expand its Port Harcourt operations to two from the existing one daily flight schedule.

    Commenting on its Lagos-London flights, Bankole hinted that the flights have been increasing on a daily basis and expressed confidence that it would continue to grow.

    He said, “We chose Gatwick instead of Heathrow airport because the airport has a limited challenge. From Heathrow alone, we have three airlines that are operating direct daily flights; British Airways, Virgin Atlantic and Arik Air, but we are the only one operating from Gatwick.

    “As it is today, all our flights out of Lagos to London are fully booked till the end of January. I don’t know whether to call it acceptance or something else, but the one thing I know is that our flights have been increasing daily and I want to thank Nigerians for this.

    “Also, our flights to and from Accra route, which we started about 14 months ago have been increasing and regularly full. We are also planning Dubai operations in the first quarter of 2016 and that is how we hope to grow and consolidate on our operations.

    Speaking to reporters in Kano after the announcing plans to commence Jeddah operations from Kano and Abuja ,  Bankole said the airline is ready to offer quality services to link northern part of Nigeria with Saudi Arabia. .He said Med-View Airline has already established itself as the main airline operating from the Maiduguri airport direct to Jeddah with the shortest route of about three and half hours to the Holy Land

    According to him, Med-View customers has nothing to worry about as the Airline has distinguished itself in terms of guaranteeing the safety, descent services, customer-friendly, maintenance and total security

    He also revealed that by next year, the Airline with the certified by International Air Transport Association (IATA), adding that “Med-View Airline has come to render good services to the people. We started as Hajj carriers and we have carried over 286, 000 Nigerians in and outside Saudi Arabia without problem.”

    “I want to use Med-View to give back to Kano what I benefited from here; and that is why we have come with a business line that will be favourable to all stakeholders, profitable to all and also add value to Med-View Airline, Kano and the aviation industry.”