Category: Insurance

  • NAICOM unveils operational guidelines for Insurtech firms in Nigeria

    NAICOM unveils operational guidelines for Insurtech firms in Nigeria

    The National Insurance Commission (NAICOM) has released operational guidelines for Insurtech businesses in Nigeria.

    This is a step toward regulating and expanding digital innovation in the insurance sector.

    The move, which came after a series of stakeholder engagements, NAICOM said, is aimed at creating a unified regulatory environment for emerging insurance technology players.

    According to a statement from NAICOM, the guidelines, which take effect from August 1, 2025, are designed to streamline the licensing, operation, and oversight of Insurtech firms operating in the country.

    The regulatory framework is expected to stimulate innovation within the sector, improve consumer protection, and boost trust in digital insurance services.

    The guidelines seek to encourage the development of new and creative insurance products and services, while ensuring that consumers receive enhanced service quality and fair treatment.

    NAICOM noted that by setting clear regulatory requirements, it intends to remove ambiguity and create a more predictable business environment for prospective and existing Insurtech operators.

    Among the broader goals of the guidelines is to contribute to Nigeria’s ongoing digital transformation in financial services.

    NAICOM believes the guidelines will strengthen the Insurtech ecosystem by providing a foundation for responsible innovation, thereby supporting the growth of the fintech and digital economy landscape.

    The document lays out specific objectives, including promoting Insurtech expansion in Nigeria, establishing standard procedures for Insurtech operations, and protecting the interests of consumers.

    It also defines the nature and scope of insurance products that can be developed by Insurtech companies and introduces a structured licensing framework for both Partnering and Standalone Insurtech models.

    Under the new regime, Partnering Insurtechs will be allowed to offer certain types of insurance products in collaboration with already licensed insurance companies.

    Standalone Insurtechs, on the other hand, will be licensed to offer specified categories of insurance directly, with some exceptions. These exceptions include high-risk categories such as Oil and Gas Insurance, Marine and Aviation Insurance, Retirement Life Annuities, and insurance policies covering government assets and liabilities across Ministries, Departments, and Agencies.

    Prospective operators are required to submit applications in line with the procedures stipulated in the new guidelines. NAICOM retains the discretion to issue licenses with conditions it deems necessary based on applicable laws and the new regulatory structure.

    Read Also: Reps blame NAICOM for 25 insurance firms financial infractions

    Licensed Insurtech companies will be expected to comply fully with the Commission’s Prudential Guidelines, including provisions relating to risk management, investment activities, actuarial practices, outsourcing arrangements, and other operational standards.

    In situations where disputes arise between Insurtech firms and their insurance partners, the guidelines mandate that such conflicts must first go through arbitration processes as agreed upon in their partnership contracts.

    However, in cases involving consumer complaints from insurance transactions, customers may escalate unresolved matters directly to NAICOM for review and resolution.

    NAICOM has directed that all existing insurance entities and Insurtech firms currently operating under any form of Insurtech-related arrangement must align with the new guidelines within 30 days from the effective date. 

  • NSITF pays N31m medical bills of Nestle staff

    NSITF pays N31m medical bills of Nestle staff

    The Nigeria Social Insurance Trust Fund (NSITF) has refunded N31 million to a staff member of Nestle Plc for medical bills.

    Managing Director of NSITF, Oluwaseun Faleye, presented the cheque to the worker at Nestle headquarters in Lagos.

    Faleye was accompanied by the President and General Secretary of the National Union of Banks, Insurance and Financial Institution Employees (NUBIFE), Comrades Anthony Akpaba and Mohammed Sheikh, the representative of the Nigeria Employers’ Consultative Association (NECA), Mrs. Ajala, and the Executive Director, Operations of NSITF, Mrs. Mojisoluwa Ali-Macauley.

    According to a statement by the Deputy General Manager and Head Corporate Affairs Department, NSITF Alexandra Mede, Faleye insisted that the continuous and prompt payment of claims to beneficiaries of the Employees’ Compensation Scheme was a demonstration of NSITF’s commitment to improved workers’ welfare in the country.

    Faleye commended the company’s commitment to workers’ welfare and recounted that the benefiting staff was involved in an auto accident along with other colleagues who had all been compensated by the NSITF.

    READ ALSO: Aiyedatiwa applauds Tinubu’s commitment to NDDC

     He stated that because of the seriousness of the injury sustained by the staff, a review became imperative hence the latest payment.

    The NSITF MD revealed that the family of one of the workers, who died in the road mishap, had been paid the initial compensation and have started to receive monthly compensation.

    He used the event to draw parallels between other insurance policies and the Employees Compensation Scheme of the NSITF, saying the scheme is mandatory by the Employees Compensation Act 2010.

    He said besides compensation for work related deaths, diseases, disabilities and injuries, the NSITF provided support and rehabilitation to enrollees of the ECS.

    In the same vein, the widow of a deceased staff member of MEDPLUS was, last week, presented with a cheque of N1,192,145:25 by the Managing Director at the company’s head office in Lagos.

    The amount represents the first monthly support after an initial lump sum of N15 million.

    The MD NSITF explained that the monthly installments would continue until the last child of the deceased turned 21 years.

    The NSITF team had earlier visited the head office of Mobil Producing (Seplat Energy) where it presented a cheque of N1,107,660:30 monthly compensation to the family of a staff of the company who died in the course of duty.

    “These payments will also continue until the youngest of four children attains the age of 21, or graduates from the university,” the statement added. 

  • Insurers begin campaign to enforce third-party policy

    Insurers begin campaign to enforce third-party policy

    The Insurance industry Committee yesterday flagged off the Third-Party Motor Insurance Campaign aimed at enlightening the public on the benefits of the policy.

    The Committee which comprises of underwriters, brokers and loss adjusters aims to further boost the ongoing enforcement on Third-Party Motor Insurance by the Nigerian Police Force and the National Insurance Commission (NAICOM).

    Chairman of the Committee, Mrs. Ebelechukwu Nwachukwu said the theme of the campaign is “third party Insurance Works; Get it, Use It”, would support the enforcement by the Police, through robust awareness creation; promotion of purchase of authentic insurance policies; enhance knowledge on policy verification and lodgment of genuine complaints.

    READ ALSO: Can Nigeria First policy fire up sluggish manufacturing sector?

    Nwachukwu who is also the Managing Director of Rex Insurance Limited implored the public to utilize the opportunity created by the campaign to seek more knowledge on insurance and also share their experiences with the sector during the campaign.

    She said the campaign will run across the country leveraging radio; newspapers and social media platforms.

    She urged Nigerians with genuine claims to lodge their complaints through platforms provided by the National Insurance Commission (NAICOM).

  • NDIC reaffirms innovative digital commitment, scoops top prizes at 2024 federal innovation competition

    NDIC reaffirms innovative digital commitment, scoops top prizes at 2024 federal innovation competition

    The Nigeria Deposit Insurance Corporation (NDIC) has reaffirmed its commitment to driving innovation and digital transformation across its operations, following its stellar performance at the 2024 Federal Public Service Innovation Competition.

    Out of 155 entries submitted by Ministries, Departments, and Agencies (MDAs) for the competition organised by the Office of the (OHCSF), NDIC emerged both as the overall winner and third-place finalist, securing the first and third prizes, respectively, at the award ceremony held in Abuja on Tuesday, April 29.

    In a statement on Wednesday, NDIC’s Acting Head of Communication and Public Affairs, Hawwau Gambo, said the Corporation’s success reflects its unwavering commitment to deploying technology to enhance service delivery and employee productivity.

    Speaking on the Corporation’s commitment while receiving the team in his office, NDIC Managing Director/Chief Executive, Mr. Bello Hassan, described the double recognition as “A testament to the innovative spirit and professionalism that NDIC nurtures.

    “Our teams have once again demonstrated the Corporation’s leadership in deploying technology and creative thinking to solve real-world challenges,” underscoring the agency’s resolve to integrate digital innovation into public service delivery.

    The MD, who was represented at the ceremony by Gwa Zachary, Director of the Strategy Development Department, lauded the Office of the HOSF for fostering a culture of innovation.

    He also commended his teams for their outstanding contributions, describing their work as a reflection of the Corporation’s forward-thinking mindset and problem-solving ethos.

    According to him, NDIC’s dual success at the competition underscores its leadership role in aligning with national goals on digital transformation, cost-efficiency, and public service excellence.

    The MD pledged that the Corporation will continue supporting scalable, tech-driven solutions that improve civil service delivery and contribute to broader national development objectives.

    The Head of the Civil Service of the Federation (HOSF), Didi Walson-Jack, while announcing the results during the event, commended the Corporation for its exemplary innovation in line with federal public service reform goals.

    NDIC’s first-place-winning team, dubbed the Carpooling Team, developed a digital rideshare application aimed at reducing commuting costs for federal workers.

    The app allows staff to coordinate ride-sharing in real-time, providing a cost-effective and eco-friendly commuting alternative.

    Read Also: NDIC begins N46.6b payments to uninsured Heritage Bank’s depositors

    The innovation earned the Corporation the competition’s top prize of ₦5 million.

    A second NDIC team took third place and received ₦3 million for ‘Perfoma’, an internal digital platform designed to boost staff productivity and streamline administrative processes.

    Described as a ‘full-packaged office suite,’ Performa enables efficient document creation, tracking, and performance monitoring within departments.

    The HOSF emphasised the importance of innovation in governance, noting that it is one of the six key pillars of the Federal Civil Service Strategy and Implementation Plan 2021–2025 (FCSSIP 25).

    She commended the efforts of all participating agencies for aligning with the government’s vision of a dynamic, tech-driven public sector.

  • Nigerian insurers miss out on $16.6b cyber insurance

    Nigerian insurers miss out on $16.6b cyber insurance

    As cyber incidents continues to rise and maintaining the top position as the most pressing risk, the Nigerian insurance market is missing out on the cyber insurance market valued globally at $16.6 billion as at 2024, The Nation has learnt.

    In a report published by Broker Guy Carpenter, North America dominates this market with $10.5 billion in premiums, followed by Europe at $3.9b and Asia Pacific $1.7b. The remaining $500m are underwritten in the rest of the world, including Africa.

    According to the Broker, the growth of this business segment stems from the increase in cyber risks, the introduction of new products and the emergence of new market players. An insurance executive said insurance companies are turning down cyber insurance businesses going by the high risk of the business.

    He said only few insurance companies like Allianz, Leadway Assurance and Custodian and Allied Insurance are underwriting the business.

    A senior insurer stated that there is lack of accurate data in the insurance industry making it dangerous for insurers to go into such a volatile business.

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    The issue is not but that the risk measure that operators are putting in is not enough.

    He said they are afraid of going into the biasness because the risk is too much.

    He said: “They have to consider their fine word, IT Infrastructure, security, among others. It is typical of Nigerians not wanting to spend so much on IT apart from the banks and this is why the banking industry is faster than other sectors.

    “The bank that has cyber insurance are majorly taken offshore. Our industry is not playing much in the market out. I believe we can do more by putting all that is required in place so as not to continue losing out on the multi-billion dollar market”, he noted.

  • Insurance icon Okehi to present four books for 70th birthday

    Insurance icon Okehi to present four books for 70th birthday

    As part of the elaborate activities lined up to celebrate his 70th birthday on May 6, highly respected insurance icon Dr. Daniel Okehi will have a public presentation of four books. 

    The books include “Heirs of Righteousness”, “Realities of God’s Grace”, “Jesus, the Game Changer” and the “Transformal and Compelling Leadership”.

    The public presentation is billed for Saturday 10, 2025 Muson Centre, Onikan Lagos under the chairmanship of Major General, Ike Nwachukwu. 

    On Sunday 11 May 2025, there will be a special thanksgiving service at the Redeemed Evangelical Mission (TREM), International headquarters, Anthony Oke, Gbagada, Lagos.

    Okehi is a distinguished figure in the Insurance and financial sector of the economy with over four decades of professional experience.

    He holds a Bachelor of Science degree in Insurance and a Master’s degree in Management, from University of Lagos.

     Okehi is a seasoned leader and life-long learner and also an alumnus of the Lagos Business School’s Chief Executive Programme (CEP5) and a Fellow of several prestigious Institutions including the Chartered Insurance Institute (London and Nigeria), Council of Registered Insurance Brokers of Nigeria and the Enterprise Risk Management Association of Nigeria.

    As a scholar, Okehi earned his PhD in Management from Walden University, Minneapolis, MN, USA where his ground breaking research focused on “Modelling Risk Management in Banks: Examining Why Banks Fail”. 

    He is the author of multiple influential works including “Modeling Risk Management in Banks; Examining why Banks Fail” and the “Creator of the Brickred Banking Risk Softwares (BBRS), an innovative tool revolutionizing risk management in banking operations.

    Sequel to his prolificness, he has earned notable accolades such as winning first prize inaugural essay competition of the Chartered Insurance Institute of Nigeria and authoring the leading insurance marketing literature.

    Read Also: Okene violence escalates, houses, vehicles vandalised in Adavi, Okehi LGs

    He is a Council member of the Enugu State University of Technology Business School (ESUT) where he lectures on Risk Management. Sharing his wealth of knowledge with inspiring professionals.

    Over the years, Dr. Okehi’s career has been marked by leadership in transformative projects and consulting roles that have re-engineered banking and insurance processes in Nigeria. 

    As a former consultant to the National Insurance Commission on Energy Insurance and a former Chairman of Rehoboth Microfinance Bank Limited, he has driven impactful change in financial systems. 

    He served as the Chairman of Brickred Consult Limited, a leading consultancy firm in leadership training, finance risk management, oil and gas insurance underwriting. He is also the Managing Director and Chief Executive Officer of Brickred Insurance Brokers, an international brokerage firm based in Lagos.

    Okehi  is a Deacon with the Redeemed Evangelical Mission (TREM), Headquarters, Lagos and he is married to Audrey and their union is blessed with children. 

  • Mixed reactions trail N34b claims default

    Mixed reactions trail N34b claims default

    Mixed reactions have continued to trail the National Insurance Commission (NAICOM)’s revelation that some companies owe over N34billion claims.

    While some claimed that they were not owing, others owed up but appealed for more time to pay up.

    NAICOM had in the past threatened to publish names of insurers with unsettled claims and has done so, publishing 42 companies with 1,571 aggrieved policyholders.

    The companies are A&G Insurance, Allianz, Consolidated Hallmark Insurance Plc (CHI), Leadway Assurance, AIICO Insurance Plc, African Alliance Insurance Plc, Anchor Insurance, Axa Mansard Insurance Plc, Capital Express Insurance, Coronation Insurance, Cornerstone Insurance, Custodian, emple Insurance(former Old Mutual), Fin Insurance, Great Nigeria Insurance (GNI), Goldlink Insurance, Guinea Insurance, Heirs Life and International Energy Insurance (IEI) Plc.

    Others are Industrial and General Insurance (IGI), KBL Insurance, LASACO Assurance, Mutual Benefit Life, Mutual Benefit General, Nigerian Agricultural Insurance Corporation (NAIC), NICON Insurance, NEM Insurance, NSIA Insurance, Prudential Zenith, Regency, Royal Exchange Prudential, REX General.

    Also included in the list are Sanlam, Sovereign Trust Insurance Plc (STI), STACO Insurance, Stanbic Insurance, Standard Alliance Insurance, Sterling Insurance, SUNU Assurance, Zenith General, Tangerine Life Insurance, Tangerine General Insurance, Universal Insurance and Veritas Kapital Assurance.

    But top on the list as the biggest defaulters are IGI with 327 claims, A&G Insurance with 80 unsettled claims, African Alliance with 282 claims, Standard Alliance with 229 policyholders, GNI 37, Goldlink with 37 and NICON with 36 claims.

    Other companies listed with unpaid claims are Allianz has 31 unsettled claims, AIICO 65, IEI 23; CHI 13; Leadway 18; Anchor nine; Axa Mansard 15; Capital Express 19; Coronation 29; Cornerstone eight; Custodian nine; emPLE four; Fin Insurance four; Guinea five; Heirs Life two; KBL Insurance five; LASACO six; Mutual Benefit Life 20; Mutual Benefit General four; NAIC five; NEM 14; NSIA 12; Prudential Zenith 15; Regency six; Royal Exchange Prudential 51; and REX General 5.

    Read Also: ‘Japa’ desperation on steroids

    Also, Sanlam has 24 unsettled claims, STI 13; STACO 42; Stanbic Insurance one; Sterling Assurance four; SUNU five; Tangerine Life Insurance 20; Tangerine General Insurance four; Universal Insurance 8; Veritas Kapital Assurance 10; and Zenith General 10.

    Managing Director, NEM Insurance Plc, Mr. Andrew Ikekhua said NEM paid over N25billion as claims last year as a responsive organisation.

    Any claims not paid might be because they lacked merit or we suspected fraud, he stressed.

    Also, the Head, Corporate Services, Leadway Holdings, Aishat Bello-Garuba, said they were not owing any claims.

    Group Head of Marketing & Corporate Communications at Cornerstone, Cordelia Ekeocha clarified that out of eight cases, three cases had been settled and that they were awaiting feedback from NAICOM.

    Ekeocha further stated that one of them was not in their records; one a repudiated claim while three others were under litigation.

    She affirmed that they are known for prompt payment of genuine claims.

    But the Head of Corporate Communications, IGI, Ms. Olufumilayo Afolabi, howver, appealed to policyholders for more time to clear the claims.

    She said: “We have a change in management. With this transition, we are more than committed than ever to ensuring the satisfaction of our customers and clients and one of our top priorities is to address any outstanding payments promptly which our new administration is wholeheartedly committed to.

    “We have started paying these claims in batches and we are reaching out to claimants to inform them of dates payment will be made.”

  • NSIA Insurance pays N44b claims

    NSIA Insurance pays N44b claims

    • Celebrates 30th anniversary

    NSIA Insurance has celebrated its 30th anniversary, describing it as three decades of resilience, customer-focused service, and industry excellence.

    At a press conference and dinner in Lagos to mark the event, NSIA Insurance Chairman, Dr. Adesegun Akin-Olugbade, acknowledged the company’s growth and impact.

    He said: “Over the past three decades, NSIA Insurance has built a reputation for financial strength, service excellence, and an unwavering commitment to policyholders. With a strong presence in Nigeria and West Africa, the company has continually evolved to meet the changing needs of customers while driving innovation in the insurance sector.

    “This milestone is a testament to the dedication of our employees, the trust of our clients, and the support of our partners. NSIA Insurance has stood the test of time, and we remain committed to delivering on our promise of protection and peace of mind.”

    The company’s Managing Director, Moruf Apampa, also presented key highlights of NSIA Insurance, emphasising customer satisfaction, technological advancements, and the company’s strategic direction.

    “NSIA Insurance has transformed over the years into a forward-thinking, customer-driven organisation. We have paid over N44 billion in claims in the past decade alone, reinforcing our commitment to being a reliable partner to our clients. As we move forward, we will continue to innovate, expand, and create value for our stakeholders.

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    “As part of our forward-looking strategy, NSIA Insurance remains focused on enhancing digital capabilities, strengthening customer engagement, and developing products that cater to evolving market demands. With the insurance landscape rapidly changing, the company is poised to lead the charge in redefining insurance solutions for the modern era.

    “This 30th anniversary is not just a reflection of the past but a bold step into the future. With a solid foundation and a dynamic outlook, NSIA Insurance reaffirms its dedication to protecting lives, businesses, and legacies for generations to come,” he added.

  • Proposed law to deepen insurance industry to N5tr

    Proposed law to deepen insurance industry to N5tr

    • Default claims to accrue interests

    • Enforcement to drive growth

    New insurance law, which is awaiting the assent of President Bola Tinubu, is expected to quadruple Nigeria’s insurance industry to more than N5 trillion premium in the immediate period.

    In a major reform that aims at unlocking the full potential of the insurance industry, both chambers of the National Assembly have passed the Nigerian Insurance Industry Reform Bill 2024.

    Industry sources yesterday said the full implementation of the new law is expected to commence in the second quarter, following Presidential assent.

    A review of the Bill yesterday highlighted four themes of phenomenal growth for the industry including recapitalisation, expansive product development, penetration and rigorous enforcement regime.

    The Bill, which will repeal several outdated insurance laws, brings a thicker sense of compulsion and enforcement to insurance, which altogether are expected to drive penetration and growth.

    The Bill repeals the Insurance Act, Cap 117; the Marine Insurance Act, Cap M3; the Motor Vehicle (Third Party) Insurance Act, Cap M22; the National Insurance Corporation of Nigeria Act; and the Nigerian Insurance Reinsurance Corporation Act, Cap N131, all of which were part of the Laws of the Federation of Nigeria, 2004.

    Agusto & Co estimated that recapitalisation of existing insurance businesses alone would add some N600 billion in new equity funds to the insurance industry. Recapitalisation is expected to provide headroom for operational performance as insurers sweat out to optimise enlarged assets.

    Agusto & Co approximated gross revenue for the Nigerian insurance industry to N1.1 trillion in 2024, with the new law expected to deepen the industry’s double-digit growth.

    Average growth rate for the Nigerian insurance industry in recent period was more than 30 per cent. However, insurance penetration is less than one per cent.

    The Bill mandates compulsory insurance of any building of more than one floor, every public building, all petroleum and gas stations, all vehicles transporting petroleum and gas products, all assets and employees of the government and all motor vehicles among others.

    Read Also: Tinubu appoints Oloriegbe NHIA Chairman

    “Public building” under the Bill included a “tenement house of more than one floor, hostel, a building occupied by a tenant, lodger or licensee and any building to which members of the public have access for the purpose of obtaining educational or medical service, or for the purpose of recreation or transaction of business”. This provision effectively implies all schools, hotels, hospitals and health centres, tourist centres and hostels under compulsory insurance.

    Industry analysts said stronger penalties could lead to deeper penetration and compliance. For instance, anyone that flouts the provision on insurance for a building of more than one floor is liable on conviction to a fine of N5 million or imprisonment to a maximum term of 12 months or to both fine and imprisonment. Also, contravention of insurance on “public building” attracts a fine of not less than N1 million or imprisonment for a term not exceeding 12 months or to both fine and imprisonment.

    “In 2025, we believe the insurance revenue will maintain the upward trajectory spurred by the uptick in compulsory insurance policies’ enforcement, increasing technology adoption in product distribution and recapitalisation activities. The increased spending on infrastructure development by the various tiers of government would also increase the revenue from underwriting the underlying risks,” Agusto & Co stated.

    Under the new dispensation, companies who fail to settle genuine claims will now have to pay the insured interest on the claims from the date the insurer ought to have settled the claim while the insurance regulator, the National Insurance Commission (NAICOM) would also penalise the insurer with a fine of N500,000.

    Specifically, Section 210 Subsection 7 on Claims Settlement states that: “An insurer who contravenes the provisions of this section is liable to a penalty of N500,000 and shall pay the claim amount with a monthly compound interest at the prevailing bank rate from the date she ought to have settled the claim within 60 days from the date of notification.

    Another major highlight from the Bill passed is that the capital base for insurance and reinsurance companies in the Bill has been reduced by the National Assembly in the final draft passed.

    In the Bill, the capital base for Life insurance companies has been reduced from the proposed N15 billion to N10 billion; Non-Life reduced from N25 billion to N15 billion; and Reinsurance from N45 billion to N35 billion as stated in Section 15 of the newly passed Bill.

    The companies have up till 12 months with countdown from the day the Bill gets presidential assent to recapitalise.

    Also, insurers will now be penalised if found to have created a new product without the approval of the regulator to the tune of N5 million from the first to the last day.

    Section 18 Subsection 1 on Approval of new Insurance Products states that: “New product shall not be introduced into any class or category of insurance business without the prior approval of the Commission. Subsection 3 further states that an insurer who contravenes the provisions of subsection 1 shall be liable to a fine of N5million for each day the contravention subsists.

    Also, operating companies are to contribute 0.25 per cent of their gross life premium income to create an Insurance Protection Fund, which would help to mitigate effects of insurer failure.

    Other major development is that life annuity, one of the products in the industry has been classified as part of life insurance business and it may in the future be a sole business of a life insurance company.

    Section 28 on Penalty in relations to investment states that: “An insurer who encumbers or disposes of investment or does any other thing which results in diminishing the security offered by any investment made under this Bill shall be liable to a penalty in such amount as may be prescribed from time to time by the Commission.

    Section 29(1) on Statement of Accounts states that: “An insurer shall, not later than the 30th day of June of each year, submit in writing to the Commission a (a) duly audited financial statements of the insurer and its subsidiaries at the end of the preceding year before presentation at its annual general meeting; (b) revenue account applicable to each, category/class of insurance business for which the insurer is required to keep separate account of receipts and payments; and (c) statement of investments representing the insurance funds and shareholders’ fund.

    Also, Section 29(3) states that: “An insurer who fails, neglects, delays or refuses to file the returns and accounts under this section is liable to such penalty as may be prescribed from time to time by the Commission.

    Section 17(1) on Operation of Insurance Company states that: “The policy document in respect of a contract of insurance shall be delivered to the insured not later than five working days after payment of premium or 30 working days in respect of special and industrial risk insurance.

    Section 21(1) on Provision of unexpired risks and claims (Insurance Reserve) states that: “An insurer shall establish and maintain, as may be applicable in respect of each class of insurance business (a) provision for unearned premiums; (b) provision for unexpired risks; (c) provision for outstanding claims; and (d) such other provisions as may be prescribed from time to time by the Commission.

    Section 22 on Reserve for Life Insurance Business states that: “An insurer carrying on a life assurance business shall (a) maintain a reserve fund which shall be based on an annual valuation conducted by an actuary; and (b) the valuation approach shall consider the risk-based capital regulations.

    On Capital Adequacy, Section 24(2) states that: “An insurer carrying on insurance business in Nigeria shall at all times maintain the capital adequacy ratio of 100 per cent.

    Section 62(2) on Payment of Insurance Commission states that: “An insurer shall not pay, by way of commission to an insurance broker or any other intermediary, except in accordance with regulations issued from time to time by the Commission, an amount exceeding (a) 10 per cent of the premium in respect of group life assurance; Caveat – Provided that the commission payable in respect of single premium annuity and periodic premium annuity shall be as agreed between the insurer and the intermediary without eroding the value to annuitants.

    Section 211(1) speaks to Restriction of loans to Directors and it states that: “An insurer shall not grant loans to a non-executive director of the insurer directly or indirectly except a loan (a) on life policies issued to such person by the insurer; or (b) normally forming part of the terms and conditions of service of such person.

    Section 211(2) states that: “An insurer who grants, and a non-executive director who receives any loan other than as provided for in subsection (1) of this section is liable to a penalty of a sum of 2 times the amount of such loan.

    On Penalty, Section 17(2) states that: “An insurer who contravenes the provisions of this section shall be liable to a fine of not more than five per cent of the premium received and such other penalties as may be prescribed in regulations issued by the Commission from time to time.

    On Credit Life Insurance, Section 91(3) states that Credit Providers/ Lenders are obliged to mandate borrowers who take out loans exceeding N10million to obtain credit life insurance. This insurance shall cover the remaining balance of credit obtained if the borrower dies or becomes permanently disabled. The cost of the insurance shall be transparently disclosed to the borrower, and the lender shall be designated as the beneficiary in the policy to settle the outstanding debt in the event of the borrower’s death or permanent disability.

    Chairman, Nigeria Insurers Association (NIA), Mr. Kunle Ahmed spoke on the concerns of some of his member companies on the short timeframe of 12 months given to recapitalize.

    Ahmed who is also the Managing Director of Axa Mansard Insurance Plc said the bill has not been sent to the presidency for assent thus companies have more than 12 months period to start recapitalizing early.

    He said: “My charge to my colleagues will be for us to start the process now. We should not wait till when the Bill is signed. What the Bill says is that we will have 12 months from when it is signed and when we should have the new capital. Additionally we can also appeal to NAICOM to see what they can do from a regulatory side to assist us in the process.

     “From the 2023 financials of most companies, I think about 40 companies or 40 per cent of companies in the market already have a new capital. So for me, yes, the capital required is a lot but it is not a capital level that most of my members cannot work with”, he noted.

    He also said that he believes very strongly in the establishment of the Insurance Protection Fund as it is necessary and required.

    He stated that NIA has been inundated with calls from customers of African Alliance Insurance Plc which is struggling to meet its obligation to pay their claims because the company is one of their members.

    He said if they have had a protection fund in the past, it would have been deployed to assist African Alliance to meet its short-term obligations.

    He stated that the only area that that some see as contentious which they are discussing is around how they should calculate the contribution of each company to the fund.

    He said: “I agree 100 per cent that the fund is necessary and I agree with the structure that has been deployed. It will be like our own Nigeria Deposit Insurance Corporation (NDIC) which is what the banks use to insure their customers. So, in the event of something happening to an insurance company, the fund would assist in meeting policyholder’s obligations.

     “The only thing that we are discussing is around how we should calculate the contribution of each company and that is the only thing that some of us see as contentious. But for me it is not contentious in anyway because NAICOM is aware of the provision and what they need to do to ensure that things are properly structured.

     “Each company is to contribute 0.25per cent of their gross premium but there are several rules guiding it and people need to be educated by this fact. The fund will be managed by a committee that also includes companies in the industry. Also, the contribution is not going to be forever. We are to stop contributing to the fund when we reach a particular threshold”.

    When asked why individual companies cannot be held by the regulator to commit to full reinsurance arrangement of their risks rather than make performing companies contribute money from their hard earned income, Ahmed said there are several levels of protection.

    “When you talk about reinsurance, it covers the insurer and all of the risks reinsured and paid premium for. If you don’t pay premium for reinsurance, reinsurance will not protect you. I will regard this protection fund as a second layer of cover for policyholders. This money to be set aside is meant for the policy holders and not just about saving a failing company.

     “We are also not going to dash the company. The clause does not say we are going to dash the company. It’s like borrowing the company. So that when the company is able to come out of whatever challenges they have they will pay back”, he said.

    A top female industry chieftain commended the introduction of Section 210 Subsection 7 on Claims Settlement.

    She said: “This is a good development. Before now, NAICOM doesn’t penalize us. They can warn us to pay but they don’t really do anything except when it gets very bad and they move to withdraw the license of the company in default.

     “For me, anything that will make companies to pay claims is good. Claims payment is very important and anything that will make the industry sit up to ensure that pay claims is very important. The companies that fail in their obligations of claims payment are damaging the image of those that are paying and doing well. So it is high time that the regulator goes tough on companies who fail to settle genuine claims”, she added.

    A CEO who spoke on condition of anonymity said some of them are not happy with some parts of the Bill passed with a major one being the protection fund policy.

    He said this is because they had few issues with the bill which they all reviewed but were surprised that it was different to the one that has been approved by the House of Reps and Senate.

     “There were some issues that we insurers still have problems with. We had issues with NAICOM like NAICOM putting a establishing a protection fund that insurance companies should be contributing to and the idea is to have a fund for companies that fail. The fund is an additional task on us.

     “Many of us are not happy with this because why should we be contributing money for companies that fail. More so, NAICOM is saying the percentage to be contributed should be from life premium. Life premium is not our money as it belongs to life annuitants and others. So, you can’t take any percentage from it because what this means is that you are transferring the cost to the insured. We believe they should rather hold each company responsible and accountable.

    Another CEO said one of the other issues is on recapitalization which states that companies must comply in one year but that was not what they agreed with NAICOM before the passage by the National Assembly.

     “We agreed that the timeframe for recapitalization exercise should be two years or 18 months. However, we have agreed that it is not a deal breaker and we can decide to overlook it. But we will still engage our regulator”, he added.

    Another CEO said: “The capital base has been reduced at the time of final passage. The reduction is fine in order not to muzzle out the small but efficient insurance companies”.

    On claims payment, he said it is a function of prudent investment management, risk selection and reduction of expenses on business procurement and discipline, noting that more need to be done on business stand point

     “On the other hand, annuity needs to be segregated from life business when it is becoming large. Five years after the bill becomes law, life business will be separated from general business meaning that there won’t be composite insurance again. Similarly annuities need to stand alone as a company or subsidiary for prudent management”, he added.

  • 42 insurance firms default in payment of N34b claims, says NAICOM

    42 insurance firms default in payment of N34b claims, says NAICOM

    Forty-two insurance companies with backlogs of unpaid claims have been listed by the National Insurance Commission (NAICOM).

    The release of the list against N34 billion unpaid claims was part of a new enforcement of “naming and shaming” by the insurance regulator.

    The Commission listed 42 companies with 1,571 aggrieved policyholders stating their names and policy numbers.

    But many insurance firms have decried the list as inaccurate and poorly conceived.

    Some said they had paid all claims listed against their names.

    One of the operators who spoke on condition of anonymity expressed concern, noting that the action of the regulator would further disparage the industry.

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    Others, when contacted, showed receipts of claims paid which was still listed by NAICOM as unpaid claims.

    Managing Director, AIICO Insurance, Mr. Babatunde Fajemirokun said claim payment is procedural, with rules guiding each  stage.

    He noted that occasionally, a policyholder may disagree with a claims decision or offer, but this does not imply a failure to act.

    “As you know, complaints are a natural part of the insurance business, especially in a large portfolio like ours. What matters is that we have robust processes in place and are committed to settling all genuine claims and benefits promptly,” Fajemirokun said.

    Managing Director, REX Insurance, Mrs. Ebele Nwachukwu, said that the publication was not very good for the industry, noting that the commission should have been sent the list to insurers for a final update.

    While stating that it is good that the commission wants to be tough on operators, she posited that it has to be toughness with accuracy.

    Managing Director, NEM Insurance Plc, Mr. Andrew Ikekhua said any claims not paid by his company might be because they lacked merit or where suspected to be fraudulent.

    IEI Managing Director Olasupo Sogelola said the NAICOM list the status rolled out by NAICOM was an old status which has, in several instances, been cleared.

    NAICOM had in a statement threatened to sanction all insurance companies who fail to pay outstanding insurance claims.

    The statement reads: “Already, the commission directed all insurance companies to commence publications of all outstanding claims in their records because some of them do not have full documentation which is not appropriate as companies are expected to settle their claims naturally.

    “We have also said it that there would be consequences for disobeying the Commission’s directive in that regard, one of which will be naming and shaming the defaulting companies because we are doing a lot to ensure insurance companies live up to their responsibility as regard payment of claims.”