Category: Pension

  • Pension complaints and solutions

    Pension complaints and solutions

    LEKAN: My name is Lekan. I retired as a media practitioner. I opted for annuity with AIICO for my pension payment and submitted the July 30, agreement to my PFA TrustFund on the same day.

    The agreement was signed by Trustfund staff members. AIICO stated that the agreement was valid for 30 days to commence monthly payment of N58,203 to me. I, however, got a letter dated September 7 from AIICO, saying it got my 75 per cent payment from Trustfund on August 17, which is not within the one-month agreement and would now pay me a lesser amount of N48,671.48 instead of the earlier agreed amount. This means I will be short paid by N9,532. I want your intervention on this matter as it was not my fault that TrustFund did not send the money within the terms of agreement.

    The AIICO people have been calling me, but I don’t want to be rushed into taking a decision. Something is wrong with the system that makes a pensioner lose money because the PFA did not allegedly send the money within the expected time. The document was signed by Trustfund on June 30. The same date is in the agreement as I stated above. But from AIICO letter they got the money on August 17, which they said exceeded the tenure of the agreement.

    In the AIICO letter to Trustfund, they stated that they planned to commence payment from July 30, which is 30 days from the agreement date. I understand that you said PenCom said they did what they should do within the required time and same for TrustFund. The AIICO letter, however, claimed that they did not get the fund within the required time.

    Trustfund acknowledged receiving the agreement with AIICO on June 30 but paid August 17, instead of July 30.

    PenCom should let us know what is the time required to get back to the insurance company. I am trying to get the matter resolved to help others who may be in a similar situation. The agencies involved need to abide by the terms and not allow pensioners to lose money.

    TRUSTFUND: The customer application was processed strictly in accordance with the instructions given by the customer. The customer applied on June 30, 2020 and upon review of the application, he was contacted on the unremitted contributions (August 2006 to January 2007) from his employer, he signed a consent on July 14, 2020 and instructed us to process his application without the unremitted contribution.

    Officially, his application processing started from the date he completed the documentation and signed the consent for the unremitted contributions. All the internal processes were completed, approval sought and payment made on August 14, 2020 in line with his agreement to transfer 75 per cent of his Retirement Saving Account (RSA) balance to his chosen annuity provider (AIICO Insurance) as premium and pay him the balance of 25 per cent as lump sum with the growth in his RSA between the application date to date of payment.

    The issue of payment differences between AIICO and the customer does not concern Trustfund. Furthermore, Trustfund Pensions Limited cannot be culpable for what transpired between the two parties.

    BUSARI: My name is Busari. I retired from the Nigeria Custom Service. My complaint is about stoppage of my monthly pension since 2016. I made several trips to PTAD in Abuja. A publication in The Nation of Febuary 19, 2020 instructed me to forward the document for investigation. Thank you.

    PTAD: Pensioner to scan and send his pensioner’s verification acknowledgement slip to complaints@ptad.gov.ng to enable us review and update him on the status of his complaint. He should also provide his contact phone number to enable us contact him.

    NWADIEI: My name is Nwadiei and I retired from Nitel in 2000, after 23 years of service. My compliant is short payment of pension. I did my verification in Port Harcourt in 2018, making it the 17th month I am being short paid. Please help me.

    PTAD: Pensioner to scan and send his pensioner’s verification acknowledgement slip to complaints@ptad.gov.ng to enable us review and update him on the status of his complaint.

    ASUQUO: My name is Asuquo. I got a loan of N250,000 from Leadway Capital & Trust Limited. My complaint is that they deducted the money from my account before the agreed date of repayment.

    The date for deduction was on 15th of every new month. To my surprise, they deducted money from my account on the 9th and I am not owing them. Please help me.

    Leadway Capital & Trust Limited: We have reached out to Mr. Asuquo and the issue has been resolved.

    ASUQUO: I thank The Nation for its intervention. The company and I have resolved the differences. They explained to me and apologised. They also compensated me. I am happy now.

     

  • 16 erring employers fined N108.5m for late remittance

    16 erring employers fined N108.5m for late remittance

    By Omobola Tolu-Kusimo

    Sixteen erring employers,  which defaulted in remitting pension contributions  have been fined N108.54 million by the National Pension Commission, The Nation has learnt.

    This followed notices issued to some defaulting employers by the Recovery Agents (RAs) appointed by the commission.

    According to the commission, the penalty was paid in the Second Quarter of the year.

    The money, which represents a fine on principal contributions of employees’ pension, will be paid  into their Retirement Savings Account (RSA).

    Besides, the defaulting employers also paid the outstanding pension contribution liabilities of N152.79 million.

    Read Also: Pension complaints and solutions

    In total, the affected employers remitted N261.33 representing principal contribution N152.79 and penalty of N108.54 during the quarter. This brought the total recoveries made from inception to June 30, 2020.

    The commission urged employers to remit pension contributions within seven days, noting that employers that deduct without remitting the contributions of their employees should desist from the practice.

  • Pension complaints and solutions

    Pension complaints and solutions

    LEKAN: My name is Lekan Otufodurin. I retired as a media practitioner. I opted for annuity with AIICO for my pension payment and submitted the July 30 agreement to my PFA TrustFund on the same day.

    The agreement was signed by TrustFund staff members. AIICO stated that the agreement is valid for 30 days to commence monthly payment of N58,203 to me. I, however, got a leter on September 7  from AIICO, stating that it got my 75 per cent payment from TrustFund on August 17, which is not within the one-month agreement and would pay me a lesser amount of N48,671.48, instead of the earlier agreed amount. This means I will be short paid by N9,532.

    I want your intervention on this matter as it was not my fault that TrustFund did not send the money within the terms of agreement.

    The AIICO staff members have been calling me but I don’t want to be rushed into taking a decision. Something is wrong with the system that makes a pensioner lose money because the PFA did not allegedly send the money within the expected time. The document was signed for by TrustFund on June 30. The same date is in the agreement as I stated above. But from the AIICO letter they got the money on August 17, which they said exceeded the tenure of the agreement.

    In the AIICO letter to TrustFund, they stated they planned to commence payment from July 30, which is 30 days from the agreement.

    I understand that you said PenCom said they did what they should do within the required time and same for TrustFund.

    The AIICO letter, however, claimed that they did not get the fund within the required time. TrustFund acknowledged receipt of agreement with AIICO on June 30 but paid August 17, instead of July 30.

    PenCom should let us know the time required to get back to the insurance company.

    I am trying to get to resolve the matter to help others who may be in similar situation. The agencies involved need to abide by the conditions and not allow pensioners to lose money.

    AMBROSE: My name is Ambrose Asemokha. I have my RSA with Leadway Pensure as my PFA. My company is Osido Limited while my PenCom PIN is: PEN 100822851617.

    I turned 60 in April and decided to make claim. I visited their Benin office and filled in the form.

    Since then, I have remained in touch with the office and my account agent by phone calls, WhatsApp and email.

    When I filled the form, the last statement sent to me by email stated that my RSA balance was N440,000. This was confirmed by the Benin office and I was told that my balance will be paid lump sum as it was below N550,000, which is the maximum amount that is paid at once.

    I followed up my application with the Benin office. During one of my calls, I was informed that it hasd been discovered that my RSA balance was more than N550,000 and so I will be paid a lump sum and a monthly pension. That a template detailing the payments would be sent to me to download, print and sign so that the payment could be made.

    The promised template was sent to me by WhatsApp last Friday. In summary, it puts my balance at N576,000, my lump sum payment at N147,000 and my monthly pension at N4,000. I called my agent and the Benin office to protest the over N400,000 retained, out of which a monthly pension of N4,000 will be paid, telling them that the portion retained was too high and that N4,000 pension makes the entire amount valueless as N4,000 could not buy significant thing, whereas I know what to do with my N550,000 or N576,000, if released to create value for myself. Both staff members of Leadway Pensure did not see anything useful in what I have said and insisted that is how my contribution would be released.

    I will appreciate if you can intervene for me by investigating the matter. Please intervene so that I can be paid what is due to me and put my contribution in my hands for better economic use. Thanks. Bola.

    THE NATION: Dear Lekan and Ambrose, The Nation has sent your complaints to PenCom and your PFAs.

    Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    MEDU: I retired in 2006, under the old NEPA/PHCN and by transition from NELMCO to PTAD.

    My monthly pensions of January and March 2015 were omitted.

    I have done all that I was told to do. I went to PTAD, up to five times but to my surprise, each time I went, they would tell me ‘no fund’ yet to pay. My complaints were published several times in The Nation newspaper pls.

    I appeal to you, intervene for me.

    PTAD: Parastatals Pensions Department is working to resolve complaints of verified pensioners.

    However, the pensioner is advised to scan and send his pensioner’s verification acknowledgement slip to complaints@ptad.gov.ng to enable us review and update him on the status of his complaint.

    He should also provide his phone number to enable us contact him.

    ANNONYMOUS: Please I want to know why federal pension is not reviewed despite that workers have collected their arrears. PTAD

    PTAD: We have not received any circular on the review of pension rate for pensioners.

    He can call PTAD on 09-4621700 or 080022557823 for further clarification.

     

     

  • Five things to know as an employee under CPS

    Five things to know as an employee under CPS

    Omobola Tolu-Kusimo

     

     

    WHO is covered by the Contributory Pension Scheme (CPS)?

    The CPS covers employees in the public service of the Federation, Federal Capital Territory, states, local governments and private sector organisations with three or more employees.

    Can employees who are not covered participate in the CPS?

    Yes, employees of organisations with fewer than three employees as well as self-employed persons can voluntarily participate in the CPS under the Micro Pension Plan (MPP).

    Who is exempted from the CPS?

    Judicial officers, members of the Armed Forces, the Intelligence and Secret Services of the Federation; retirees under any pension scheme existing before June 30, 2004; and employees who had three or less years to retire as at June 30, 2004.

    Can foreigners employed in Nigeria participate in the CPS?

    Foreigners working in Nigeria are not allowed by law to participate in the CPS. However, such  foreigners may participate in the scheme.

    Can Nigerians working abroad participate in the CPS?

    Nigerians working abroad cannot to participate in the CPS. However, they may do so voluntarily.

    What happens to the RSA of a person who resigns and takes up appointment outside the country?

    Such a person is entitled to make arrangements with the new employer to continue remitting his pension contributions into his/her RSA in Nigeria.

    However, if the person chooses to discontinue with the scheme in Nigeria or the new employer has an entirely different pension arrangement, he/she may access his RSA upon retirement or attaining the age of 50 years, whichever is earlier.

    Can a retiree under the DB Scheme participate in the CPS?

    A retiree under the DB Scheme can voluntarily participate in the CPS if he/she secures a new employment.

  • Doherty, Okwuosa, others get  appointments

    Doherty, Okwuosa, others get appointments

    Omobola Tolu-Kusimo

     

     

    A NOMINATED candidate of the National Pension Commission (PenCom), Mr. Funso Doherty has become the Managing Director and Chief Executive Officer (CEO) of Pensions Alliance Limited (PAL Pensions).

    Also, a former Chief Compliance Officer of Stanbic IBTC Pension, Mrs. Idu Okwuosa, has become the Managing Director of Access Pension Fund Custodian Limited.

    Doherty and Okwuosa have got the approval of PenCom as stated in the commission.

    Doherty have over 25 years’ experience in the industry.

    A Managing Director/CIO of ValuAlliance Asset Management Ltd, (formerly SIM Capital Alliance), where he led the Asset Management (Non-Private Equity) of the African Capital Alliance (ACA) Group, Doherty had served as the pioneer Managing Director and CEO of ARM Pension Managers, which he led from its inception to become one of Nigeria’s most successful Pension Fund Administrators.

    Okwuosa is a 1991 graduate of Philosophy from University of Port Harcourt, and a 2004 Master of Business Administration (MBA) graduate from Suffolk University, Boston, Massachusetts, United States. Her experience spans Funds Management, Compliance and Risk Management, Sales, Client Relationship Management and Customer Services in the banking/financial institutions and oil and gas.

    Aside working as Chief Compliance Officer of Stanbic IBTC Pensions, she also worked as Chief Executive Officer at Oceanic Pension Fund Custodian.

    PenCom also approved new CEOs for First Guarantee Pension Limited and Oak Pensions Limited. They are: Mr. Wilson Ideva and Mr. Abdullahi Mi. Aliyu.

    Premium Pension Limited also has a new Chairman in person of Alhaji Ibrahim Alhassan Babayo.

  • NCRIB holds confab

    NCRIB holds confab

    Omobola Tolu-Kusimo

     

    THE Nigerian Council of Registered Insurance Brokers (NCRIB) is holding its National Insurance Brokers Conference and Exhibition to discuss on how to rebuild devastated structures and institutions.

    The conference, which will be   physical and virtual, is expected to draw participants across the globe and would be preceded by NCRIB’s Annual General Meeting of the Council.

    According to the Council, Chief Executive Officer, British Insurance Brokers Association (BIBA), Mr Steve White would speak on the theme “Rebuilding institutions post- COVID-19” while the Company Secretary, Fidson Healthcare Plc, Mr. Yomi Adebanjo, would speak on “Dissecting CAMA 2020”.

    At a briefing, the President of the Council, Dr. Bola Onigbogi, noted that the acceptance of White to deliver the theme paper gives international colouration to the conference and that delegates would benefit from BIBA’s experience, particularly, its systematic way of building institutions.

  • Radix Pension’s RoI among top five PFAs

    Radix Pension’s RoI among top five PFAs

    By Omobola Tolu-Kusimo

     

     

    A Pension Fund Administrator (PFA), Radix Pension Managers, has said the Return on Investment (RoI) on pension funds under its management has continued on a positive trend as the PFA stands among the top PFAs whose RoI yields the highest returns.

    The RSA Fund III RoI from January to August, this year for PFAs indicated that Radix emerged among the top five PFAs with high performance.

    Fund III, one of the four distinct funds of the RSA Multi-Fund Structure introduced by the National Pension Commission (PenCom), allows a contributor to choose the fund through which his or her pension contributions would be invested by his or her PFA.

    Also, RSA Multi-Fund Structure is designed for investing pension contributions based on the age and risk profiles of RSA holders.

    The four distinct funds differ from one another based on age classification, namely, Fund I (less than 50 years, but based on request.

    This fund is, particularly, suitable for contributors with a longer duration of employment as their fund can be invested in a higher yield); Fund II (default fund for contributors less than 50 years.); Fund III (50 years and above); Fund IV ( for retirees).

    The rates of return on pension fund investments vary  yearly, depending on prevailing economic conditions and performance of the financial markets, as well as the investment strategies of the various PFAs. However, the Commission monitors the PFAs to ensure that returns are competitive and fair.

    Income generated from investing pension contributions is distributed into the RSAs of contributors based on the proportion of their assets.

    Radix, however, recorded a 14.78 per cent return between January and August, this year on the investment made for contributors in this category.

    Meanwhile, the PFA also performed well in the investment of funds under the RSA Fund I, Fund II and Fund IV with an average aggregate return of 9.28 per cent over the same period, which is above the industry average RoI.

    Radix Pension Managers Managing Director, Mr Kunle Adeboye, in a statement, attributed the performance of the company’s funds to efficient investment strategy.

    According to him, the economic review of the first half of 2020 showed a major hit on the economy from the impact of the pandemic that is ravaging the global economy, with weeks of lockdown witnessed in major economic nerves of the country.

    He said despite the high volatility witnessed across markets, including the equities market and fixed income, coupled with instability in the economy in Quarter 1 2020, the RSA Fund I, II, III & IV had returned 3.11 per cent, 5.81 per cent, 7.64 per cent and 6.84 per cent in Q 1 2020.

    Consequently, the funds have returned an average of 80.02 per cent from inception across funds.

    He maintained that irrespective of events and trends across markets and the economy, Radix Pension Managers remains committed and resolute in ensuring that it attains optimum return on each fund through efficient investment strategy driven by sound research and risk management process.

     

  • Buhari’s Board nominations legal, says PenCom

    Buhari’s Board nominations legal, says PenCom

    By Omobola Tolu-Kusimo

    The National Pension Commission (PenCom) has said the nominations of Acting Director-General (DG) of PenCom, Mrs. Aisha Dahir-Umar, for confirmation by President Muhammadu Buhari is in accordance with the Pension Reforms Act (PRA) 2014 and the Constitution.

    This followed reactions trailing the submission of the names by Buhari to the National Assembly last week.

    A lawyer and the Executive Director, Centre For Pension Right Advocacy, Ivor Takor  also said the growth and future of the pension sector which  has over N11.08 trillion fund assets is dependent on entrenchment of a formidable board.

    Takor, a former director of PenCom, added that the news of the nominations came as a big relief to him.

    He submitted that the confirmation of Mrs. Dahiru-Umar would ensure continuity in the Commission, especially as the chairman and the four commissioners are fresh hands.

    Takor said the industry looks forward to Senate’s confirmation of the appointments.

    He said: ‘’The Section provides: ‘The Chairman, Director-General and the Commissioners shall be appointed by the President subject to the confirmation by the Senate’.

    “Section 19 (2) provides that the Board of the Commission shall consist of (a) a part-time Chairman who shall be a fit and proper person with adequate cognate experience in pension matters; (b) the Director-General of the Commission; (c) four full-time Commissioners of the Commission; (d) a representative each of the following agencies and institutions: Head of the Civil Service of the Federation; Federal Ministry of Finance; Nigeria Labour Congress; Trade Union Congress of Nigeria; Nigeria Union of Pensioners; Nigeria Employers Consultative Association; Central Bank of Nigeria; Securities and Exchange Commission; Nigeria Stock Exchange; and National Insurance Commission.

    “The Board of PenCom was dissolved in 2015 or thereabout and for almost five years, the Commission has been without a Board. It has become a convention in Nigeria that once a new administration is sworn in at the Federal level, all Governing Boards of Federal Government Agencies are dissolved and reconstituted at the pleasure of the President. In the absence of the Board, PenCom has been managed by a Director-General and by an Acting Director-Director General.”

    According to him, it is important to note that out of a Board membership of 16, 10 of them are institutional representatives of critical stakeholders in the pension industry, whose input are critical in the formulation and provision of policy guidelines for the discharge of the functions of the Commission; monitoring and ensure the implementation of policies and programmes of the Commission; and carrying out such other functions as necessary or expedient to ensure the efficient performance of functions of the Commission under the Act.

    He maintained that it is to the credit of Mrs Aisha Dahiru-Umar and members’ of the Management Team that PenCom has been able to move the pension industry forward through effective regulation and supervision of the industry; ensuring increased level of compliance by private sector employers; under their watch, small and medium enterprises are increasingly embracing the CPS; expanding the coverage of the CPS through the Micro Pension Plan, which as at June, witnessed 51,974 informal sector workers enrolling into the CPS, contributing N42.1 million; under their watch, RSA registration grew to 9, 039,727 as at second quarter of 2020 growing pension assets to N11.08 trillion during the same period; and by ensuring that pension operators are managed by fit and proper persons, thereby ensuring that the industry continue to be insulated from fraud and maladministration, thereby securing pension funds and assets.

     

  • Pension complaints and solutions

    Pension complaints and solutions

    ASUQUO: I am Asuquo from Akwa Ibom State. Please what

    are the rules and regulations of payment for Federal Government retirees?

    Secondly, I retired in April, this year. When will my accrued right be paid?

    PENCOM: The rules and regulation for payment of Federal Government’s retirement benefits under the CPS starts by participating in the Commission’s pre-retirement verification and enrolment exercise.

    The prospective retiree/retiree needs to contact the Pension Desk Officer (PDO) of his/her MDA to get the necessary documents for enrolment. He/she is also required to come along with the PDO to the enrolment centre for his/her attestation. After the enrolment, the retirement benefits are determined and paid into the RSA of the retiree based on the information provided by the retiree during enrolment. But, please, note that retirement benefits are paid subject to the release of funds by Federal Government for payment of accrued rights.

    FOLOWOSELE: My name is Folowosele. I retired as a civil servant. Please what are the documents  I need to submit to PENCOM to process my pension.

    PENCOM: You need to contact the Pension Desk Officer (PDO) of your MDA to get the necessary documents for enrolment. You are also required to come along with the PDO to the enrolment centre for his/her attestation.

    AMPITAN: Mr name is Ampitan. I retired from service on January 31, 2005. I am not on pension payroll up till date after being verified by PTAD. I did my verification on September 18, 2017 at Rowepark, Lagos. Please save my soul.

    My gratuity, pension arrears and monthly pension are yet to be paid, while others have been receiving. I started work on December 18, 1972 and retired on January 31, 2005. My claim is CSPD (Fed Share). I have submitted my documents several times, yet nothing has been done by PTAD on my case.

    Kindly save my soul. My mother gave birth to nine children, of which I am the only son. I lost my sisters. Now I am the last born. I am facing a life-threatening challenge of my life. All my efforts are not yielding results.Thank you and God bless.

    PTAD: Pensioner should scan and send a copy of his pensioner verification acknowledgement slip to complaints@ptad.gov.ng to enable us review and update him on the status of his complaint.

    FASUYI: Dear Omobola, my name is Fasuyi, a military pensioner, who retired in 1979 as Corporal with effective pension date of October 16, 2015.

    After my verification at Akure Military Barracks on October 16, 2015, I have not received any money since my retirement.

    Please I need your help. Do not let me die in vain and suffering after serving my nation with all my might. I am waiting to hear from you.

    PTAD: The pensioner is not under PTAD because he said he worked and retired in the Nigerian Army. He should direct his complaint to the Military Pensions Board, not PTAD. We have contacted the pensioner on his mobile phone to advise him accordingly.

    OWAH: The Cross River State Association of Retired Permanent Secretaries wishes to bring to your notice that PTAD verified Cross River State (CRS) pensioners in February 2017, collected photocopies of our Blue papers for payment of our federal share of harmonised pensions arrears but has not paid up till date. We addressed an appeal dated February 26, this year to the Executive Secretary, PTAD, Dr. Chioma Ejikeme, to no avail. The frequent excuses of non-release of funds (when funds are being provided in yearly budgets) have assumed a toga of in human treatment of Senior Citizens of CRS, resulting to geometric rate of premature deaths owing to illness.

    Please come to our aid and remind PTAD to redeem its image by paying us.

    PTAD: Parastals Pensions Department is working to resolve complaints of verified pensioners.

    However, the pensioner is advised to scan and send his pensioner’s verification acknowledgement slip to complaints@ptad.gov.ng to enable us review and update him on the status of his complaint.

    He should also provide his contact phone number to enable us contact him.

    BULUKU: Kindly pursue my federal share of gratuity for me, the amount involved is N88,833. I am already on federal civil pension monthly pay role. I hope you will provide more information for me, please.

    PTAD: Please scan and send his pensioner’s verification acknowledgement slip and original stamped and signed bank statement from retirement to date to complaints@ptad.gov.ng to enable us review and resolve his complaint.

    OJOADE: My name is Ojoade, from Ondo State. I want to tell the PTAD management about my father’s case.

    My father, Mr Manase, is a retiree from the old defunct National electric Power Authority (NEPA) in 1999, his monthly pension salary is regular, but the gratuity and pension arrears have not been paid despite physical appearances to PTAD. I want you to use your good office to investigate the delay. My father is old. Let him eat from his labour. I need an urgent reply.

    PTAD: Parastatal Pensions Department is working to resolve complaints of all verified pensioners. However, he is advised to scan and send his Father’s pensioner verification acknowledgement slip to complaints@ptad.gov.ng to enable us review and update him on the status of his Father’s complaint.

     

     

  • IEI-Anchor Pension assets now N109b

    IEI-Anchor Pension assets now N109b

    By Omobola Tolu-Kusimo

     

    IEI-Anchor Pension Managers Limited’s assets have risen to N109 billion.

    It leapt from by 18.6 per cent from N92.9 billion in 2018 financial year.

    The Pension Fund Administrator (PFA) generated 7,965 Retirement Savings Account (RSA) Personal Identification Numbers (PINs) during the period under review.

    At the company’s virtual 2019 Annual General  Meeting, the Chairman, Senator Rufai Hanga, said he was optimistic that the coming year would usher in new vistas  for growth of the PFA.

    He said: “The industry ratings on our funds have also risen. Of the 22 Pension Fund Administrators (PFAs), we were the Eighth in ranking on RSA Fund I, second in Fund II, 18th in Fund III and 16th in Fund IV; this was as at July,2020.

    “This portends a continuous improvement for the company. I am by this appreciating our management team and urging them to maintain this momentum. We are also expanding our projections to increase our client base,” he added.

    Managing Director Mr. Glory Etaduovie said in the next four years, the company would have doubled its worth and value in terms of AUM, size of revenue income, market relevance and acceptability, staff size, job security, efficiency and productivity as well as highly improved industry reputation.

    He said: “The Information Technology department holds a strategic place in the heart of most organisations. It is no less so in the pension industry. Our last year’s theme was ‘Inclusion and digitalisation’.

    ‘’It underscored the recognition and importance given to it in our growth plan. The Information Technology Department has been enhanced, and is still undergoing transformation for more competitive services. It has been enhanced to the enable data recapture campaign activities and the strongly approaching transfer window.

    “A good customers’ service experience is near impossible in modern business without an efficient ICT infrastructure in place. Due to the dynamic nature of ICT world, there is still much room for improvement requiring much capital investment.”

    On micro pension, he said the concept remains a strong business growth potential, although would require patience, good entry strategies and needed business aggression with clear vision of the task ahead.

    Stating that over 60 percent of the country’s population fall under the informal sector and are largely unharnessed, he added that, a deliberate policy and plan would be required to drive this.

    “With increasing drive towards medium and small-scale entrepreneurship to absorb our teeming unemployed graduates, it is a direction to give attention, before we become late starters. Lessons are being drawn from second and third tier PFA entrants’ challenges,” he pointed out.

    He continued: “The potential that about 10 million contributors would desire a switch cannot be overlooked. Consequently, the regulator and the PFAs have been working to keep pace with all developments. A successful data recapture exercise and veritable ICT is critical to this.”

    The transfer window, according to him, will play a key role in the dynamics of the year, noting that,we are  working hard to minimise the number of contributors from porting to other PFAs through efficient customer service and experiences.

    He added: “We still have gaps industry-wise, areas  we can get increased support for staff motivation and welfare. Modern firms are run today by man, machine and computer. The most important of these three is the man, because he is self-engaging, dynamic and critical for results. The quality and motivation of these staff often determine the difference between one organisation and the other. Hence the thoughts behind the theme: People, Purpose and Passion.”