Category: Pension

ADE: Good day, what document does a next-of-kin (NoK) need to access a pension in case of the death of a deceased employee?

PTAD:  Kindly be informed that each NoK have to participate in the verification for us to resolve your complaint, with the following documents: Deceased’s Letter of First Appointment; Deceased’s Confirmation of Appointment Letter; Deceased’s Letter of Last Promotion; Deceased’s Letter of Retirement/Disengagement letter; Deceased’s Audited stamped and signed Computation sheet; Deceased’s Evidence of Transfer/merger of Service (where applicable); Letter of Introduction from the deceased organisation; Death Certificate; Deceased’s Original stamped and signed NUBAN Bank statement from his retirement to death; Letter of Administration; NoK Joint account statement; NoK Birth certificate/sworn affidavit; NOK Bank verification Number (BVN) printout with clear picture; NoK’s National ID card or Voter’s Card; NoK and deceased  recent passport photograph, phone number and state of residence.

JACOB: My name is Jacob. My date of first appointment was December 2, 1970. My federal share of pension started from December 2, 1970 to March 31, 1976 spanning five years and five months.

 I  I retired in July, 2002. Then I was placed on payroll in September 2010, leaving my arrears of pension between August 2002 and August 2010 unpaid. I attempted to get the arrears paid but all to no avail. I even sent my bank statements to authenticate my claim..

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PTAD: The pensioner should kindly provide us with the hardcopy of his Bank Statement from retirement to enable us process your complaint of non-payment of gratuity. Attach a complaint letter addressed to the Executive Secretary. And this can be sent via any PTAD nearest state office or email.

ELLIS: Hello, my name is Ellis. My brother is Kelvin. We have not been paid since our verification in 2015 by PTAD in Lagos. We are NoK to police officer Francis. We have not been paid since we were verified in 2015 and have not been given any reason for the delay. Each time I call, they would say that they are processing it. Kindly help us to find out what is causing the delay. Thank you.

PTAD: NoK should scan his/her verification slip to enable us to investigate and resolve.

VICTOR: Good day, my name is Victor, the eldest child and next-of-kin to Mrs Ewere, the complainant.The complaint is about Mrs Ewere’s non-payment of her monthly pension benefits for several months. She retired as a staff member of NIFOR in March 1994. She received her monthly pension up to October 14, 2016. But up till now, she has not received any monthly pension payments due to her, while her colleagues are getting theirs. She did PTAD verification at Imaguero 1, Benin City on May 29th 2019.

 She also complained severally at the PTAD Benin City office on different occasions of which she was given a complaint form to fill and also attached all necessary documents needed, alongside for follow up. She also did I AM ALIVE capturing, all to no avail. This nonpayment of her monthly pension benefits has worsened her conditions badly and presently she is battling partial stroke/hypertension and eyesight diseases. Kindly use your good office to intercede for her to ensure that she is restored back on payroll for her to be getting her monthly benefits and also backlog of arrears are paid to her promptly. Thanks for your anticipated response.

PTAD: The pensioner should be informed that his verification file has been forwarded to the operations department for further review and resolution.

OMOWA: Hello, my name is Omowa from Igarra, Akoko, Edo Local Government Area of Edo State. I have been receiving my monthly pension since after verification in 2019. But PTAD suddenly started paying me N27, 262 from October. Kindly help resolve the issue. Thank you.

PTAD: The Directorate was recently in receipt of two circulars referenced SWC/S/04/S.542/II/404 dated November 20, 2023 and SWC/S/04/S.542/II/449 dated April 30, 2024, from the National Salaries, Income and Wages Commission (NSIWC) for the approval of pension increment to pensioners under the Defined Benefits Scheme covering various salary structures.

By the provisions of the circular, the Consolidated Public Service Salary Structure under which pensioners of the Civil Service Pension Department and some under parastatals fall is one of the salary structures included and is to take effect as Grade Level 1-16, Percentage Increment of 20 per cent and effective date of January 2024; and Grade Level 2-17, percentage increment of 28 per cent; and effective date of January 2024.

PTAD was also in receipt of another letter from the National Salaries, Income and Wages Commission regarding the implementation of the consequential pension adjustment (CPA) which took effect from April 2019. The clarification revised the implementation of the CPA to Grade level as against the previous Pay-Band.

Clarification from the NSIWC which revised the implementation of the CPA to Grade level was taken into cognizance and accordingly implemented on the payroll before the application of the new pension increment of 20-28 per cent as applicable which will take effect from September 2024. It should be noted that the arrears are paid in batches, therefore if you have not been paid, you will be in the next.

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CHRISTOPHER: Hello, my name is Christopher. I did my last ‘I Am Alive’ confirmation on August 20, 2024 making it three times that I have done it. But, surprisingly, nothing was credited into my account last month.

PTAD: From the record at our disposal, the pensioner has been paid his arrears and is on our payroll. Please let him go to his bank and find out.

JACOB: My name is Jacob. My date of first appointment was December 2, 1970. I retired in July 2002.

My federal share of pension started from December 2, 1970 to March 31, 1976 spanning five years and five months.

 I was placed on payroll in September 2010, leaving my arrears of pension between August 2002 and August 2010 unpaid. I made attempts to get the arrears paid but all to no avail. I even sent my bank statements to authenticate my claim.

PTAD: The pensioner should, kindly, provide us with the hardcopy of his bank Statement from retirement till date to enable us process your complaint of non-payment of gratuity. Attach a complaint letter addressed to the Executive Secretary. And this can be sent via any PTAD nearest state office or email.

MRS ADEBOWALE: Good day, I am Mrs. Adebowale.  I retired as a teacher in 1992.

Kindly let me know when the verification of the retired primary school teachers will start.

PTAD: Primary teachers are not under DBS.

OLUWOLE: Good day, my name is Oluwole and I write on behalf of myself and Adesola from Ado Ekiti. Two of us have been trying to do our ‘I am Alive’ for many times. We can’t get our eyes and the fingerprints to work on the system. What can we do?

PTAD: We called the two pensioners and they informed us that they have successfully confirmed their aliveness.Therefore, they are going to be restored on payroll and their arrears will be paid. Their names and phone number are: Adesola Timothy Olorurun 08066567011.  Joseph Oluwale Abe 08038040561.