Category: Pension

IDOWU: Good day, my name is Idowu. This is a reminder to the newspaper that I have sent my scanned verification details to PTAD as directed since July 22, 2021 but I have not received any response from them.

I retired from the Lagos State Post-Primary Teaching Service Commission on April 30, 2004. The date of my first appointment at Epe Division Grammar School, Lagos State is June 1,1969.

I spent my service years (35 years) in Lagos State. My complaints are that I have not been paid the Federal Share of my Gratuity (1969-1976). Secondly, my pension from May 1, 2004 to February 2008 was not paid. Instead, I was paid from March 1, 2008 to date.

I thank you for the effort of your organisation to help us.

God bless you.

PTAD: The Directorate would require your bank statement from retirement to date.

Sunday: Good day, my name is Sunday from Cross River State. My father died on July 10, 2005 while in police service.

He is the late inspector Okimba. His last place of service was Akwa Ibom State. I went on to process his entitlement as his next-of-kin in 2015 at PTAD office, Abuja where I was verified and captured with pensioner number.

But up till date, I have not been paid. Kindly help me.

PTAD: Please provide documents comprising Enlistment Letter; Letter of Administration; Emolument record or deceased’s Bank statement showing salary before death; Next-of- kin bank statement from July 2005 to date; BVN slip; and Valid ID card.

ONOH: My name is Onoh, from Cross River State.  I retired from the Ministry of Public Utility on May 6, 2004. This is a reminder on my call for help on the non-payment of gratuity and monthly pension.

Madam, I humbly beg you to help me solve this problem of the non-payment of my gratuity and 75- month pension allowance, which has lingered for years, despite my complaints at several pension verification.

My gratuity is N244,336.32 and monthly pension is N6,244.14. I was placed on pension payroll in September 2010, leaving 75 months behind.

This amounts to N468,310.513. Total money owed, including gratuity, is N712,646.82.

Thanks in anticipation of your kind support.

PTAD: Bank statement is required from May 5, 2004 to date.

FLORA: Please help. I am a retiree from the University of Port Harcourt Teaching Hospital (UPTH).

My pension allowance has been stopped since October 2020 due to my absence during verification. I have done the verification, yet no payment.

PTAD: Complaint is being attended to.

OMOSINI: ‘I Am Alive’ confirmation. Many thanks for your cautionary SMS of June 27. I intend to carry out the exercise this week. We greatly appreciate your care for us pensioners. – Prof.Omosini.

PTAD: We are pleased to say that his case has been resolved

BEST: My name is Best, SOP retired. I retired in 2006. My complaint is on the short-payment of gratuity and pension. Table “B”268 per cent was used to compute my money instead of 420 per cent for 31 years’ service. Gratuity paid was N1,665,569.08.

PTAD: Pensioner is on overpayment recovery.

WILLIAMS: This is to inform the officer concerned that I have not been receiving my monthly pension allowance since October 2021. I was paid last on September 29, 2021 and was paid N11,514.39. I will be very grateful if this issue is corrected and the arrears is paid up to date.

PTAD: Local government employee not qualified for pension under PTAD

ESIE: My name is Esie. Two years’ consequential arrears of pension were paid in four instalments. First instalment of nine months was paid to me.

Second instalment of another nine months was also paid. The third instalment of three months was not paid. The fourth instalment of three months was paid in June 2022. I, therefore, ask that the omitted three months’ arrears be paid.

PTAD: Complaint is being attended to.

UMARU: My name is Umaru. I wish to inform you that my June 2022 pension has not been paid.

Kindly help me.

PTAD: Complaint is being attended to.

NDAMA: My name is Ndama. I have not received my June pension while others have got theirs.

PTAD: Complaint is being attended to.

ABDULLAHI: I am Abdullahi from Jos, Plateau State. My father was a staff member with the Ministry of Defence, civilian unit for 16 years before he died in 1995.

I have attended various screening and verification. The last one was in Jos in 2017. I have submitted the required documents for the payment of gratuity and pension benefits as a Next of Kin (NOK), but up to no avail.

In 2020 I was called from PTAD to submit some documents, including bank account details, which I did.

From your publication of my case, PTAD is asking for is verification number which I scanned and sent since then. I hope Omobola will assist me.

PTAD: NOK should provide deceased name and Bank statement.

KANU: My name is Nkanu, I retired on February 29, 1995 from University of Jos.

I have not received my pension salary for the month of May.

PTAD: Mr. Nkanu’s pension has been paid already.

RAPAEL: Good day, please I want to know why text message is sent to me every five months to confirm whether I am alive while other people are not bothered like me. The only one other pensioner that gets such messages is in Akwa Ibom. I am not happy over it, the text should be general not to two selected people. Thank you.

PTAD: The messages are error. Kindly ignore.

FASHAKIN: Dear Omobola, I read your column concerning pension in The Nation Newspaper and I decided to contact you. My name is Fashakin, a pensioner from Nigerian Railway Corporation. After our retirement 17 years ago, the management of the corporation paid part of our entitlement and refused to pay the remaining. Several letters had been written and efforts made to get our legitimate right but they were rebuffed by the management. Then, we engaged the service of a lawyer who wrote to ask for our money. The management replied our lawyer to forward the names and other information of his clients that they are owing. The names were sent to them, still the management refused paying. All these happened last year. The case was referred to EFCC in Jan 11 this year. We waited for EFCC to call us for investigation according to our lawyer, but when we did not hear from them, I went to their office on May 20, 2022 with a letter of reminder. The letter was refused, to my greatest surprise. I was told that EFCC declined to investigate the case of fraud brought against the railway management. Madam, I have the proof of ALL I have writing here. Pls, for further inquiry for publication my phone number is 08061224837. I would be glad if you can step in and look into our case. Thank you, madam.

PTAD: Pensioner did not state nature of complain. He did not respond to phone calls, he can contact PTAD directly.

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• Urge Buhari to withdraw assent

The Pension Fund Operators Association of Nigeria (PenOp) has condemned the Bill for an Act to amend the Pension Reform Act, 2014 to Exclude and Exempt the National Assembly Service from the Contributory Pension Scheme (CPS) and Establish the National Assembly Service Pension Board; and for Related Matters by the National Assembly, saying there was no input from critical stakeholders.

The operators called on President Muhammadu Buhari to refuse to assent to the bill in the interest of the people, and the  pension system.

Describing the bill as an anomaly, the operators stated that the members passed the Bill during the National Assembly’s recess.

PenOp, in a statement said, it is annoying that the bill did not go through any public hearing.

If this was done, pertinent issues such as the amendment of retirement age, funding of pension liability, and the debt burden on the government would have been debated, they argued.

The statement read: “PenOp wishes to draw the attention of the  public to the “Bill for an Act to amend the Pension Reform Act, 2014, to Exclude/Exempt the National Assembly Service from the Contributory Pension Scheme and Establish the National Assembly Service Pension Board; and for Related Matters (HB 2025)” which was recently passed by both Chambers of the National Assembly.

“This bill seeks to exempt the National Assembly Service from the Contributory Pension Scheme (CPS), which has been in practice in Nigeria for the last 18 years.

“PenOp wishes to state unequivocally that the passage of this bill sets a dangerous precedent that will not augur well for hardworking Nigerians, working across the private and public sector, who depend on the Contributory Pension Scheme (CPS) for retirement security and stability.

“The introduction of the CPS in Nigeria marked a departure from the unsustainable pension schemes the country had been operating in the past. This scheme has brought transparency, international best practice and guaranteed peace of mind to millions of pensioners. For these reasons and many more, the need for the above bill is indeed unfathomable and unjustifiable.”

It continued: “More particularly, PenOp wishes to express grave concern regarding the way this bill was passed. The National Assembly prides itself as the heart of our democracy. Indeed, the halls of the National Assembly are the people’s halls.

“As such, it is extremely important that the legislative authority the National Assembly wields is in no way subverted to serve vested interests in passing anti-people legislation. The exemption of any agency or group from the CPS holds grave consequences for the nation’s struggling fiscal position and will potentially upend the retirement security of pensioners who have given their blood and sweat in service to our great Nation.

“Therefore, without reservations, PenOp, as a critical stakeholder in the pension industry, wishes to state that it considers the passage of this bill a procedural anomaly and legislative immorality. Hence, we call on well-meaning Nigerians to note this grave anomaly and join us in calling on the National Assembly to reconsider its decision as well as enjoin the Executive and the Judiciary to condemn this action.

“More specifically, we call on the National Economic Council, the Minister of Finance, Budget & National Planning, the Secretary to the Government of the Federation and government stakeholders to look into this anti-people bill and ensure that it is not signed into law.”

The National Association of Nigerian Students (NANS) has inducted the Director General (DG) of the National Pension Commission (PenCom), Mrs Aisha Dahir-Umar, into the Association’s Hall of Fame in recognition of her professional service and purposeful leadership in the pension industry.

NANS also conferred on Mrs Dahir-Umar the NANS Merit Award for her contributions to national development and support for young people and students.

Speaking during the award ceremony held in Abuja at the weekend, the Senate President of NANS, Comrade Attah Felix Nnalue said NANS Merit Award is presented to individuals whose lives exemplifies the ideas of living for the sake of others and dedicate themselves to national building and service to humanity.

Comrade Nnalue said the induction of Mrs Dahir-Umar into NANS Hall of Fame and the presentation of NANS Merit Award to her were in line with the resolution of the 68th Senate Meeting of NANS held on 25 January 2023 at the University of Abuja.

He Commended the Director General for her hard work, exemplary lifestyle, contribution to nation building and the advancement of the pension industry.

He said: “Mrs Dahir-Umar has been part of the journey to reform pension administration and management in Nigeria. Under her leadership as the Director-General, PenCom has attained significant milestones in its diligent implementation of the Pension Reform Act (PRA) 2014 through the successful conclusion of several critical initiatives. Pension fund assets have been on a sustained growth trajectory, increasing from N6.15 trillion in 2016 to N14.99 trillion as of December 2022. Similarly, the number of registered pension contributors grew from 7.41 million to 9.86 million over the same period.

“The launch of the Micro Pension Plan (MPP) by President Muhammadu Buhari in March 2019 was another significant step under her towards the promotion of financial inclusion for self-employed persons and workers in the informal sector. In November 2020, PenCom launched the Retirement Savings Account (RSA) Transfer System (RTS).

“The system is an in-house developed computer Application that enables a pension contributor or retiree to switch from one Pension Fund Administrator (PFA) to another. Activating the RSA transfer provision was another essential milestone she recorded in implementing the CPS that has been on the drawing board since the advent of the Pension Reform in 2004.”

Nnalu further stated that the PenCom DG implemented the maiden Pension Enhancement for CPS retirees in December 2017. This initiative enhanced the monthly pensions of most retirees on the programmed withdrawal based on significant incomes earned from investment.

“In 2021, the Director-General oversaw the recapitalisation of PFAs. As a result, all PFAs raised their Shareholders’ Funds from N1 billion to N5 billion. In 2022, the Commission issued the Guidelines on Accessing RSA Balance Towards Payment of Equity Contribution for Residential Mortgage by RSA Holders. This innovative policy will enable workers to own residential houses while in active service,” he added.

ABUBAKAR: Hello, my name is Abubakar. I am a next of kin.The president approval of outstanding pension said something about 2014 retirees. But my father became late in 2013. Will his death benefit also be paid and what is consolation? How long does it take on average? Thank you

PENCOM: Please note that in order for your late father’s death benefits to be paid, you must submit some necessary documents to his Pension Fund Administrator (PFA) for processing. If you have done this, please forward to the commission the following details: his RSA PIN, full name, name of PFA as well as other vital information to enable the commission investigate further. Thank you.

MICAH: Good day, my name is Micah. I worked at the Federal Radio Corporation of Nigeria (FRCN) as a Principal Marketing Officer and I retired in April 2019.

I was promoted to a Controller Marketing, in January, same year. Up till now, my level 13 arrears and level 13 promotions have not been implemented with my PFA, Premium Pension.

Kindly help look into my problem. Thank you.

PENCOM: Please provide your PIN

JERRY: Good day, I wish to seek for your help concerning my late dad pension.. He worked at the Federal Ministry of Defence. – Jerry, Jos.

PENCOM: Please provide your PIN and PFA.

DOGARA: Good day, my name is Dogara. I retired from the Senate in 2007. I have been enjoying my monthly benefits from my PFA, IEI Anchor Pension since then.

Unfortunately, sometimes in 2018, I was told there were some issues among my PFA, PenCom and the National Assembly of which that should be treated judiciously and emphatically.

l am living with acute diabetes which you know it needs urgent attention.

Kindly help me to see that the outstanding payments are made to me to speed up my treatment

PENCOM: Please provide your PIN.

ADEOSUN: I am Adeosun. I retired in February 2018 and my documents were submitted to LASPEC in 2021 and re-submitted again in July this year.

My PFA is Leadway Pension. My repeated calls to LASPEC are not yielding any result.

Could you please help me find out the cause of the delay in payment?

PENCOM: Please provide your PIN

ZUBAIRU: My name is Zubairu. My employer is Ministry of Police Affairs, Police Children School Owerri, MSS Police Headquaters, Owerri, Imo State. 

I am still in service with Police Children School. I am yet to retire. My PFA is First Guarantee Pension Limited.

PENCOM: Please provide your PIN

OJEBOLA:  I retired in November 13, 2013. My documents duly submitted to LASPEC on September 23, 2021.

My PFA is Stanbic IBTC Pension. I am tired of repeated calls and this hotline never goes through for the public to use.

My pension benefits are long overdue since November 13, 2013. My repeated calls at LASPEC, Alausa, Ikeja are not yielding any result. Kindly find out the cause of the delay. I am elated at your prompt response.

PENCOM:  Provide details – Full name, PFA, PIN.

ADEKUNLE: Good day, I was given your number to seek for your assistance on my late dad benefits been processed by Leadway Pensure. He worked at Federal Polytechnic Offa and died in service. I have submitted all the necessary documents since 2018 but up till date I have not been able to get his entitlement. This is why I need your assistance.

PENCOM: Payment was made in August 2021.

ANNONYMOUS: Good morning, I enlisted in 2016 into the Nigeria Police Force (NPF). Ever since, I haven’t received my pension.

I have made several complaints but to no avail.

I transferred to NPF Pension Limited from Trustfund Pensions Limited and my balance in the later has been transferred to the former.

My current employer has also not remitted my pension contributions to my PFA.

Kindly assist me.

PENCOM: Already being processed for payment.

ADISA: Good day, sir, I am Adisa. I retired from a primary school on August 2016 as a headmaster on level 14 11. My RSA is First Guarantee Pension Limited. I have been paid but my complaint is my pension was calculated with 13/11 instead of 14/11. The lump sum given to me is less than what was paid to my colleagues despite getting appointment at the same period. I need your assistance in this regard. Justice to one should be a justice to all. I will like PenCom to look into my case. Hope to hear from you soon.

PENCOM: Request received, and processed. For further complaints, you are advised to approach the Lagos State Pension Board.

ALHASSAN: My name is Alhassan. I served at the College of Education, Minna and retired on  July 15, 2021.

My PFA is Stanbic IBTC Pension. I am yet to be paid my retirement benefits.

Kindly assist me to find out the reason for the delay. Thank you.

PENCOM: PenCom does not have information on the retiree’s Verification and Enrolment on the database.

Please visit your PFA to rectify the issue.

OMOBULEJO: Good day, I am Omobulejo. I retired on August 15, 2020 at the Vintage Press Limited in Lagos.

I regularised my documents with my PFA, Stanbic IBTC, confirmed in November 2021 and they confirmed it as okay.

 Since then, they send me messages to be patient. For how long will I be patient. I have no job. Thank you.

PENCOM: Please visit your PFA to resubmit your application.

Consolidated Hallmark Insurance (CHI) Plc has kicked off its yearly  campaign for Nigerians to insure their assets, especially as the season of Love, Valentine sets in this February, the Group Managing Director/CEO of the firm, Mr. Eddie Efekoha, has said.

According to him, the campaign hinged on the hashtag #IfYouLoveItInsureIt, harps on the need to ensure that individuals and organisations who have spent enormous amounts to acquire valuable assets, including automobiles, homes and even people, to ensure that they do not leave such acquisitions they love unprotected.

He said: “We want to encourage Nigerians to extend the love they have for their assets by protecting them through insurance against damages to them and or liabilities that could arise from their use.

“The company has been embarking on awareness drive for insurance of loved, valuable assets and emphasised that with their rising costs of replacement, the need for adequate protection through insurance has become even more compelling.

“Insurance remains a reliable fall-back option for repair or replacement of such assets when the unexpected occurs.”

As we celebrate love, he said the gift of insurance should be considered as one of the best gifts to be purchased for our loved ones this season as it helps to lessen financial burden when losses occur.

international Energy Insurance (IEI) Plc has rebounded with a new investor, Norrenberger, an integrated Financial Services Group.

Having obtained the approval of the National Insurance Commission (NAICOM), Norrenberger acquired 100 per cent equity holding in IEI.

The investor has injected new capital of over N5billion, bringing the total capital to N7.3billion.

The company also has a new Managing Director, Mr. Supo Sogelola approved by NAICOM.

With the fresh injection and repositioning, the company is projecting premium income in excess of N5.3 billion in the financial year 2023, given its market potential and other favourable indices, including its rebounding share price levels at the Stock Exchange.

The Chairman of the company, Mr. Bukar Goni Aji, represented by a Director, Dr. Adeyinka Hassan, said one of the major things done to reposition the company is to ensure that the debts owed the company were paid.

Aji said the company has rebranded and this has changed the entire face of the company, adding it is already gaining relevance in the market.

He stated that before the acquisition, the company was suspended by the Security and Exchange Commission but it has since been lifted and the share value of the company has been appreciating.

He said: “Last week, International Energy Insurance Plc became one of the gainers on the floor of the exchange.

“We believe that with this, the company will close the year with excellent result,” he said.

Sogelola said: “International Energy Insurance PLC started about 54 years ago in 1969. Norrenberger took over the running of the company as at August 2022 and by December, they have spent in the first instance over over N1.3 billion to clear out outstanding liabilities which included outstanding staff salaries, claims, tax liability, pension liabilities and all other local liabilities.

“This excludes foreign-denominated claims. We have started paying but have not finished paying due to currency fluctuations.This notwithstanding, we have schedule them and by June this year, all outstanding foreign denominated claims or demands on the companies would have been fully settled.

“So, I am proud to announce that we have paid brokers outstanding claims. In case you have a claim with them, you can go and ask for it. The brokers are surprised that we came up after them to ask for outstanding claims and gave them their cheques even when they didn’t ask us.”

On recapitalisation, he said: “Norrenberger has deposited N5 billion with IEI and we are waiting for NAICOM approval for the amount of money to be allotted as shares.

“By the time it is allotted, we would have been capitalised to the tune of N7.3 billion. This money is in our bank account and it is only my signature and my management that can bring the money out. This is so to say, the money is in our hands. Norrenberger has given us the cash that we need to take the company to the next level”, he stressed.

The Pension Transitional Arrangement Directorate (PTAD) has advised pensioners and Next-of-Kins (NoKs) under the Defined Benefit Scheme (DBS) against bribing any one to receive their benefits.

The Executive Secretary, Dr. Chioma Ejikeme, who made this call stated that no staff member of the Directorate would solicit gratification from pensioners or NOKs.

She said as part of efforts to curb  fraud and resolve payment issues, the Directorate has been collaborating with relevant stakeholders, including some of the anti-graft agencies.

Ejikeme further stated that the “I AM ALIVE” Confirmation Solution, a web-based solution was launched to curb fraud and eliminate scammers in the system.

She said: “The Directorate has deemed it fit and important to engage these group of stakeholders to  re-strategise and come to terms with the realities of pension payments and its attendant challenges.

“The “I AM ALIVE” Confirmation Solution is the crucial next step that we have to make in our journey to ensuring that our pensioners, and senior citizens who have served this country, can enjoy their hard-earned pensions without the hardships of the past.

“The tedious, challenging and expensive field verification of the past must end. Pensioners must be able to confirm their aliveness from the comfort of their homes, or at the very least, within close proximity to their residences. They should also be able to resolve their complaints without unnecessary stress. We want them to contact PTAD with ease, and to be treated with respect and dignity. This project and others we have implemented in the past have been designed towards this end goal.”

The PTAD boss maintained that pensioners have laboured for the country, some of them over 35 years, others less than that. Therefore, they shouldn’t be seen suffering or labouring again before they could receive their due.

She noted that the Directorate has been getting feedback from pensioners, union executives and pension desk officers to enable them (PTAD) make sure there are no hitches when the app is fully implemented.

“Very soon, we shall implement this app and make it publicly known. We want to confirm the aliveness of our pensioners. We want to stop impersonation and other forms of pension frauds. You know when a pensioner dies, his pension should stop, but we want to be sure that while they are still alive, we are informed and at the same time, they receive their monthly pension as and when due. When we are satisfied with what we are seeing, we shall go on full operation,” she added.

It is important to ensure a sustainable pension plan for programmed withdrawal and life annuity retirees to cushion  their economic hardships, the Chairman/Chief Executive Officer, Achor Actuarial Services Limited, Dr Pius Apere, has said.

In a statement, Apere, an actuarial scientist and chartered insurer, said: “Pensioners are in dire need to have a sustainable standard of living in retirement in this period of serious economic hardship facing the country. Therefore, the provision of regular Enhanced Pension by PenCom for the WP retirees is a step in the right direction pending the implementation of Minimum Guaranteed Pension.

“However, the provision of EP for LA retirees, which is under the control of NAICOM would not be achieved without revisiting the LA product design.

“PenCom had approved the first and second tranches of enhancement of pension for 2,916 and 52,186 PW retirees which amounted to monthly enhanced pension of N13.16million and N1.71billion with effect from December 2017 and 2018, according to PenCom’s annual reports.”

The third tranche of enhancement of pension, he added, had been approved to take effect from February 2023.

He said: “The approval of regular enhancement of pension for PW retirees only has left Life Annuity retirees in a state of limbo. This is because the regulation of LA product and insurers has not resulted in enhancement of pension for LA retirees probably due to the current LA product design being approved for the Nigerian pension industry.”

 He explained that the enhancement of pension for PW retirees only could be seen as cushioning the effect of the non-implementation of GMP but this was not a substitute for GMP.

It has become expedient and imperative for the LA regulator, operating under the current EP regime in the pension industry, to also consider ways of redesigning the LA product to allow for distribution of profits from the LA pools of a particular LA Insurer, he said.

OPADEJI: Good day, I thank you for the humanitarian job you are doing to correct anomalies arising from payment to pensioners.

  My name is Opadeji. I retired from NITEL on January 21, 2001 as senior manager. I participated in the NITEL verification in 2001 and another in 2005.

  In 2005, when I was going for  verification, my documents got missing and I sworn to an affidavit on the loss of the documents.

  On the basis of the loss, PTAD placed me on grade level 9. I sent complaint emails to PTAD several times but no action was taken on my complaint email.

  I , therefore, took the risk of travelling to Abuja PTAD office when the original copy of letter of promotion was delivered to me by a good Samaritan.

  My salary was subsequently readjusted to grade level 14 but less than my salary before the verification  and also far less than the pension being paid to my colleagues on the same GL 14.

  Thereafter, I sent many complaint emails but returned undelivered; perhaps my emails had been blocked. Since then, I have accepted my fate. Now that I have the opportunity to forward my complaint through you to PTAD, I shall be grateful if my complaint can be treated with utmost concern. Thank you.

PTAD: Pensioner is on Payroll. Pensioner’s grade level readjusted from grade level 9 to 14 steps 10. He should provide bank statement from January 2018 to date for reconciliation.

DUROJAYE:  Hello, my name is Durojaye. Thank you for the publications of my complaint of short-payment of my pension federal share since 2015, on August 24 and August 31, 2022.

 Please reactivate my federal share of pension. I expect a positive action.

PTAD: Pensioner was called severally but no response. Pensioner should provide bank statements from 2015 to date to authenticate his complaint.

ANONYMOUS:  Good day, I will like to know if my father is eligible for pension under Defined Benefit Scheme (DBS). He was appointed on July 3, 1989 and was removed on April 27, 1999.

PTAD: No name and details are provided.

Sunday: Good day, my name is Sunday from Cross River State. My father, Inspector Okimba, died on July 10, 2005. His last place of service is Akwa Ibom State.

I processed his entitlements as his next-of-kin in 2015 at PTAD office Abuja where I was verified and given a pensioner number. But up till date, I have not been paid.

Kindly help me.

PTAD: There was incomplete documentation at the time of verification. NOK is requested to come forward with these additional documents Enlistment form; Emolument form; Letter of Administration; Marriage certificate; Introduction letter from Last Command; Valid means of identification; NoK’s birth certification; and NoK’s BVN.

ABDULLAHI: I am Abdullahi from Jos Plateau State. My father was a staff member of Ministry of Defence, civilian unit for 16 years before he died in 1995.

I have attended various  verifications and the last one was in Jos in 2017. I have submitted the required documents for the payment of gratuity and pension benefits as a Next of Kin (NoK), but up to no avail.

Stanbic IBTC Pensions has opened a customer experience centre branch in Opebi, Lagos to help meet the needs of workers and retirees under the Contributory Pension Scheme (CPS).

Its Managing Director/CEO, Olumide Oyetan, stated that the event was part of their efforts to close the gap in pension adoption and education and dedication to excellent service delivery.

He said: “As more people get enlightened about the importance of having a pension plan in the formal and informal sectors, we must bring the experience closer to them. Therefore, opening another experience centre reinforces our commitment to providing accessible and top-quality pension service to our clients.

“We have maintained our position as the largest Pension Fund Administrator in Nigeria based on Assets under Management (AuM) and customer count. I must say that our hard work, and dedication to service excellence have been integral to our success thus far, and we are confident of more achievements in the future.

“Our personalised solutions assist clients to navigate the intricacies of pension administration and management and we will continue to grow and expand our business by building stronger relationships with our clients and making a sustainable positive impact in the communities in which we operate.

|”We thank our regulator for their consistent support and their presence at this event.’’