Category: Consumer Watch

  • Tax as tool for domestic resource mobilisation

    With our core revenue base (oil) dwindling, it is obvious that government at all levels need to fashion out innovative ways to mobilise domestic resources for sustainable development, averred experts at the 24th annual Nigerian Economic Summit, reports Jill Okeke

    In the last couple of years, Nigeria’s revenue has been on the decline especially with the mid 2014 fall in the price of oil which affected its income which was largely dependent on oil. Consequently, the economy went into a recession in 2016 after experiencing negative growth in successive quarters. But with the price of oil picking up once more by early 2017, the country was able to exit recession.

    In spite of high price of oil, governments’ revenue has once again been on a downward trajectory occasioned by low oil production.

    With this kind of scenario, the country is in a fix to marry the two exigencies of dwindling resources and an ever increasing need to meet its obligations to Nigerians in terms of developing the economy.

    It is essential to note that there cannot be economic development without development of infrastructure. With the government embarking on a borrowing spree in order to address the country’s infrastructure gap, it has become critical that domestic resource mobilisation is the only way out.

    It has become obvious that the government needs to do more if it is to meet its ever increasing obligations.

    Unfortunately, many developing countries, including Nigeria, have been unable to meet their obligations to their citizenry due to increasing inequality, falling international support dwindling foreign aids and grants, amongst others.

    As former Deputy Governor, CBN, Sarah Slade, did observe in her opening remarks at one of the breakout sessions in the recently held Nigerian Economic Summit, with the theme ‘Leveraging domestic resource mobilisation for sustainable development’, “the inability of many developing countries to meet up with the achievement of the Millennium Development Goals (MDGs) was largely due to lack of finance to execute projects in most cases.

    “It is in this context that mobilising domestic resources must be intensified in the country for rapid development.”

     

    The tax question

    In the past three years, noted Professor of Taxation, Teju Somorin, “the present administration set about increasing its financial base. This came in the form of Voluntary Assets Declaration Scheme (VAIDS); increase in excise duty for alcohol and tobacco and some others which increased the number of taxes paid by Nigerians from 30 a few years back to about 69 different kind of taxes presently, thus further increasing the burden of tax on Nigerians.”

    Regrettably, stated the professor, Nigeria cannot get much from increasing its tax revenues without first addressing other factors. According to her, issues surrounding transparency and efficient use of tax revenues; funding of tax administration system; granting autonomy to tax authorities; and streamlining of the various taxes should be looked into.

    “From the study we carried out, we discovered that tax officials as well as tax payers do not have an understanding of the tax laws. Tax payers pay tax but do not see the money at work, they cannot see their money working for them. Added to this is the burden of multiplicity of taxes which is too much for a Nigerian company,” she said.

    A Director at the Nigerian Economic Summit Group, Dr. Adedoyin Salami, noted that lack of data is a major drawback to domestic resource mobilisation. He explained that without data to drive revenue generation, planning becomes difficult.

    In his presentation, Senior Resident Representative of IMF in Nigeria, Mr. Amine Mati, stressed the need to tap into the potential of excise duties to boost the country’s tax revenues. According to the IMF chief, Nigeria can no longer rely on oil revenues due to its volatility.

    According to him, “One interesting thing about excise duties for quick revenue generating measure, in changing the rate, you do not need to go through parliament and the whole process; this is an executive decision that can be made. In Nigeria, excise duties only bring 0.1 per cent of GDP. This is one of the easiest sources of revenue to get. 0.1 per cent of GDP compared to three per cent of GDP for ECOWAS and most other countries.”

    Narrowing down on specific excises, he said, “such as excise in fuel products, excise on luxury goods, including on airtime fees. We just need some small simulation on that. That would give you 0.8 per cent of GDP within a year; that is money you can spend on import and development spending.”

     

    Experts’ view

    In order to leverage domestic resource mobilisation for sustainable development, Dr. Neil Mcculoch opined that it was time Nigeria began to minimise exemptions that it grants companies.

    He added that to mobilise domestic resources, the government must be willing to tax rich people; utilise more of property tax; invest more in tax administration; address the issue of trust in the tax system; and reduce tax expenditures.

    “Subsidy alone in Nigeria is about two third of all corporation income tax…..The government should state clearly in the budget what it intends to use the money for,” he added.

    The crux of the matter, Salami observed, is the issue of fiscal governance.  According to him, the Nigeria’s fiscal arrangement needs to improve if “we are going to take care of the people we are supposed to look after.”

    He averred that without a meaningful budget circle it will be almost impossible to put every other thing in place. “Currently, with 2019 ahead, we are coming to the end of the year and it is pretty clear that what we did last year is what we will do again this year. How do we plan, how do we hope to get an economy going in the absence of an established reliable budget circle?”

    For Kaduna State Governor, Mallam Nasir el-rufai, who was represented by Special Adviser on Economic Matters, Dr. Salamatu Isah, “for there to be an effective mobilisation of domestic resources, revenue generation must be diversified.”

    Using her state as an example, she explained that “the government of Kaduna State pursued a policy of diversifying its revenue sources which involved ease of doing business and payment, in terms of efficiency of payment and collection.”

    As Somorin did note, not much can come out of increasing a tax base when other factors are not addressed.

    With overseas assistance reducing and the amount spent on debt servicing on the increase, it is expedient that the government begin to vigorously articulate ways of mobilising domestic resource.

    But whether the advice of these experts will be heeded to drive the process of mobilising domestic resources for Nigeria’s sustainable development, only time will tell.

     

     

  • LG Focuses on gaming at IFA with new Ultragear Monitors

    LG Electronics has demonstrated its commitment to gaming technology with the advent of its new UltraGear monitors at IFA 2018 in Berlin recently. The monitors take immersion to a new level thanks to their powerful performance, superb picture quality and speedy refresh rate. These factors combine with the UltraWide 21:9 screen and stylish design to create an immersive playing field that enhances the gaming experience.

    The IFA Berlin is the world’s leading trade show for consumer electronics, home appliances, and other applications of technology and software. It is the most visited and one of the oldest industrial exhibition in Europe.

    LG has long been recognized for its monitors, including the best-in-class picture of the LG UltraFine and the productivity-enhancing properties of the LG UltraWide 21: 9 monitor. UltraGear is the name of LG’s new gaming monitors that deliver the ultimate in high-performance entertainment. With their optimal picture quality and lightning-fast processing speed, these monitors are ideal for all genres of games. The LG UltraGear lineup gives gamers the edge to play at their highest level.

    The flagship UltraGear model 34GK950G boasts the most powerful features in the lineup with unprecedented picture quality thanks to the Nano IPS display technology that covers 98 percent of the DCI-P3 color space. The same display also accurately recreates colors across over 135 percent of the RGB color space. With NVIDIA G-Sync graphic processing technology built-in, the UltraGear 34GK950G provides smooth motion without tearing or stuttering.

    With its immersive 34-inch display and crystal clear UltraWide QHD (3440 x 1440) image rendering, the 2018 Red Dot Design Award and 2018 iF Design Award winning monitor’s 21:9 wide aspect ratio adds a cinematic touch to gaming, giving users a new perspective on their favorite games.

     

  • Daikin launches Africa’s first inverter air conditioning system

    Daikin, the world’s leading manufacturer of heating, cooling and refrigerant products, launched the world’s allegedly first R-32 Inverter Split Wall Mounted unit, specially designed for the African market conditions, testifying to Daikin’s commitment to develop environmentally friendly products by using an alternative refrigerant to R-22 with zero ozone depletion potential and lower global warming potential than R-410A.

    Speaking at the launch of the new product last week in Lagos, Chairman, Daikin Middle East and Africa [MEA], Mr. Yujin Miyata, stated that “the African countries, as they ratified the Montréal Protocol, must phase down ozone depletion materials to nearly zero by 2030, including the R-22 refrigerant used for A/C equipment”.

    “Although a limited amount (2.5%) of ozone depleting refrigerants will remain available between 2030 and 2040 for servicing already installed A/C and refrigeration equipment, it will not be sufficient to replenish the needs of old equipment, unless conversion to alternative refrigerants in new equipment is implemented soon” he stressed. “The Montreal Protocol also includes drastic reduction steps between 2015 and 2030 for all HCFCs. Considering the lifetime of equipment, Daikin believes it is crucial to start using non-ozone depleting refrigerant on new A/C as soon as possible,”  added Mr. Miyata.

    DX Product Manager, Daikin MEA, Sana Hamdani, said: “Daikin split ranges will be using low GWP and zero ODP refrigerant R-32, in combination with the unique Daikin Swing compressor, to offer the highest real-life energy efficiency and to minimise the impact to the environment. Casing design and other specifications have been improved, such as the voltage range and sound level, to enhance the customer experience and offer the most powerful, efficient and reliable cooling.”

    Out lining the features of the new product, Vice President, Regional Sales Daikin MEA, Mr. Tuna Gulence, noted that “the new range GTKL-TV1 series offers powerful and efficient cooling performances with the best built-in voltage protection,” emphasising that “It can withstand the widest voltage range from 160-265V for an AVS free operation. Anti-corrosion protection is offered as standard and the robustness of this unit has been designed for Africa.

    “Designed to meet the constraining requirements of the African market, the newly developed Daikin air conditioner will exceed the end-user expectations by offering a year-round powerful and efficient cooling without compromising on the design, comfort or reliability. Leading by example, Daikin has decided to launch this new series using the best available technology to minimise the impact on the environment,” said Department Manager- Africa Sales; Daikin MEA, Robert Kagabo.

    Explaining further, Kagabo said that “Daikin’s inverter technology is highly suitable for the climate across the Middle East and Africa which sees variable temperatures across the year, and even across the day. The smart inverter technology is manufactured to provide users with continuous adjustment of the unit’s capacity through variable speed as needed without stopping its operation, whereas traditional systems regulate temperature by switching the compressor on and off, which results in temperature fluctuations.”

    Offering reasons why the company’s product is successful, Regional Director – Africa and Near East Sales at Daikin MEA, Abbas Mohammed Miraj, explained: “Daikin’s success is in large part due to the great understanding and relationship we have with our dealers, especially in Africa. It was imperative for us to go into these new markets with our partners as the local knowledge they have about the region, the target demography and their respective requirements, are instrumental to us to develop and maintain high-quality products and services suitable for the region.”

    Promoter for Panaserv Nigeria Limited, Mr Suraj Rupani, the authorised distributor of Daikin in Nigeria, emphasised that the new technology incorporated into the GTKL-TV1 series air conditioners boast the reliability and unparalleled quality than the Nigerian consumer has come to expect from Daikin products, and incorporates functionality that is beneficial given the unique requirements of Nigeria. “The Nigerian consumer is highly sophisticated when it comes to new technology, and inverter technology combined with a more environmentally friendly refrigerant will bring more effective cooling and lower running costs. The brand speaks to the quality of the product, and the new series of air conditioners is a huge win for Nigerian consumers,” he added.

  • How to fight against counterfeit products

    Recently, Mrs. Ignis Okoro bought an insecticide she has been using successfully for years. The 100ml bottle of snipper had all the usual inscriptions and printings on the bottle.

    She applied it overnight like she normally does but to her chagrin, instead of seeing dead insects the next morning, she saw very active ones. What happened? She wondered. Subsequent applications that week of the insecticide from that bottle with batch no F18001 proved abortive.

    She made enquiries within her residence, College Rd. Abakpa Nike, Enugu, and discovered that other consumers around there were experiencing the same challenge. “The one currently being sold is not active,” most users said. “Most likely, the fake snipper is in circulation,” Mr. Joseph Odogwu volunteered.

    Alhaja Jumoke said there was a time Baygon insecticide was her favourite and quite popular in Nigeria till unscrupulous traders infiltrated the market with the substandard ones forcing the loyal consumers to look for alternatives. “The same thing happened to Raid and other good ones.”

    Unfortunately, the adulteration does not stop with insecticides alone. It has permeated every facet of our market. As long as the brand is  popular and in high demand, unscrupulous traders and manufacturers look for a way of churning out the substandard one to reap from the good name they did not build.

    Nigerians were all shocked when recently, in April this year, police uncovered an illegal brewery where fake Malta Guinness and Stout drinks were produced at Egbe-Afa, Igbobo area of Ikorodu in Lagos.

    It was discovered that the illegal brewery produced malt drinks, stout and ethanol which they pump into trucks to bottle at another location.

    Also, a fake wine factory was also recently discovered at Mushin. The story is endless. We have published stories of Always sanitary towels, HP products etcetera on this page. There have been complaints from consumers of buying fake LG television even from a major on-line shop.

    The only products that are not adulterated are ones that are not successful, relatively unknown brands that are not in demand.

    With all the fight against substandard products from the Standards Organisation of Nigeria, (SON), and other government regulatory agencies, instead of reducing, the incidence of fake and adulterated products seems to be on the increase.

    When a company’s product is blatantly adulterated and openly sold without the company seemingly doing anything, it points to three things: a company which does not care about the safety of its customers; a company that cares less about its reputation and brand name.

    Major manufacturers do not fight this menace the way it should be tackled. Most of them hide the fact that their products are being faked. In an interview with a management staff of a leading electronics brand, he said that admitting openly that traders have infiltrated the market with fake copy of their product will amount to discouraging and frightening consumers off their brand.

    Speaking, he said, “Customers will be afraid of purchasing our brand for fear of falling prey to counterfeit.”

    So how do you fight counterfeit? The reporter queried. “We engrave our trade mark on products. We urge consumers to patronise our brand stores instead of the open market. If by chance any customer contacts us with tales of purchasing a fake of our products, we do everything to resolve it amicably.” But is that good enough?

    On this page, we ran a story about a consumer who bought fake sanitary towel under a very reputable brand name. We tried to contact the company through their customer toll free care line but the response was always “sorry, the person you are trying to reach is unavailable at this time and the system cannot take any more message because the message box is full.”

    After three of such responses, we contacted the company’s public relations firm for response then, we published the story even offering them advice.

    After that publication, we thought the company would try to reach the victim, at least to find out where she bought the product and apprehend the people involved but unfortunately nothing like that happened.

    The manufacturer of a product is the main party responsible for protecting its reputation, brand name and its customers from losing money and being exposed to contaminated products.

    No wonder, some popular brands like Nigerian Breweries and Guinness change the shape of their bottles and caps from time to time to discourage adulteration which will damage their reputation.

    It costs millions to build global brands, yet they are highly vulnerable to attacks which can severely undermine marketing investments while putting brand reputation, customer trust and revenues at risk.

    These attacks make unauthorised use of trademarks in deceitful ways. It enables fraudsters to claim affiliation where none exists, link legitimate brands with undesirable content or steer consumers to sales of unauthorised, pirated and counterfeit goods.

    If left unchecked, attacks can permanently tarnish a brand’s integrity and in some cases result in health-related problems depending on the nature of the product involved.

    Counterfeit products do not comply with international standards or go through strict management controls. Counterfeits are generally made of cheap and unsafe materials such as flammable plastic or poor plating. It reduces production cost by not respecting quality and safety standards.

    Apart from government regulatory agencies and consumers who are supposed to be on alert, once a manufacturer starts getting complaints of adulteration, he should carry out campaigns warning consumers and publish pictures of the original products and fake ones side by side.

    It is the sole responsibility of the producer of the product to also enlighten consumers on how to differentiate the original or authentic product from the fake one. He should endeavour to bring the perpetrators to book while ridding the market of the fake products.

    While doing all the above, the manufacturer should get the attention of the government regulatory agencies, in this case the Standard Organisation of Nigeria[SON] that is empowered by law to seize such products and get the people behind the nefarious activities arrested.

  • Keystone Bank, Vitafoam Nigeria others for awards

    Top organisations and brands have been named to have won the fifth annual edition of Nigeria Pension Awards and Africa Finance Awards scheduled to hold in Lagos on March 29th 2018.

    The companies include Keystone Bank, Vitafoam Nigeria Plc, Propertymart, PTAD, Modion Communications and STL Trustees.

    According to the organisers, the programme is designed to honor outstanding professionals and corporate organisations in the pension, finance, insurance and other sectors.

    The event will be witnessed by leaders and decision makers across different sectors in Nigeria, Ghana, Kenya and South Africa.

    Some of the winners for the 2017 awards include Keystone Bank Plc, Orange Insurance Brokers, Pension Transitional Arrangement Directorate, First Registrar & Investor Services, Zenith Pension Custodian Limited, ARM Pensions, and Capricorn Marine & Technologies Plc among several other leading organisations.

    Other winners include Powergas, PAC Capital Limited, Modion Communications, Adron Homes, Integrated Corporate Services Limited to mention but few.

     

     

    Adesanya Abidemi, the project director also mention some past winners of the coveted award to include Stanbic IBTC Pension, Oak Pension, Fidelity Pension Managers, First Pension Custodian, AIICO Pension Managers, Crusader Sterling Pensions, FUG Pension and UBA Pension Custodian.

  • Consumers lament inadequate services of WIFI data providers

    Consumers lament inadequate services of WIFI data providers

    Data users in Nigeria have lamented the inadequate services and high tariffs of prevalent WIFI data providers in Nigeria. The major players are Spectranet, Swift, Smile, Ntel and InterC Network. There are others like Cobranet, IPNX but we only base our research on the widely used networks in Nigeria.

    Most data providers in Nigeria claim they offer 4GLTE Broadband Services but consumers have cried foul over the inconsistency and momentary search for fast reception even in high-brow areas.

    Most of the consumers interviewed said that the providers claim to possess what they do not have. According to majority of them, consumers pay for services and hardly receive such services.

    We will take a brief look into 5 major providers and the summary of what users have to say about them.

    SPECTRANET

    Spectranet came into the Nigeria data market during the shortfalls of Multi-Links and Star comms and offered mouth-watering services at affordable prices, but some ardent users alleged that when they had so many subscribers, they began to increase data policies and prices.

    A user Engineer Chidi Onu, said that the unlimited data plan for N18,000 which is supposed to be for 30days is capped to 100GB of data. So, when he exhausts 100GB in 10-14 days, his subscription is disconnected. He lamented the slow internet speed when other devices are connected to his modem.

    Chris Badejo, who lives at Erunwe Ikorodu is a heavy user and goes for the unlimited plan but told our correspondent, “When you say ‘4G’, it should be 4G, when you say ‘4GLTE’, it should be 4GLTE. As far as I am concerned, we do not yet have 4GLTE in Nigeria because the network times out momentarily and a 5 minute YouTube video cannot play successfully without buffering, compared to 4GLTE in the United States and other countries, ours is at best, 3G”.

    SWIFT

    As the name implies, their internet service is swift however, users claim it is not to their advantage because they have no unlimited data plan. While the speed is reliable, they quickly run out of their subscription as their plan is primarily data capped and only gives a 30-day validity period which could be exhausted in 2 weeks or less.

    SMILE

    The Smile Network have carved a niche for themselves in the world of data services providers in Nigeria but a user, Femi Adebayo said “I do not think they have made me smile so far. My 20GB data runs out too quickly and I’m not a heavy data user, I wonder if they are making use of my connection from their office”.

    Engineer Chris Onyeasor who is based in Kubwa Abuja said he was using Smile before but had to change to Spectranet because of cost, poor coverage of Smile and poor reception. “However, I found out that both Smile and other WIFI data providers were having the same challenges so I changed to MTN, which Mast is close to my house and am getting good reception”.

    “Un fortunately none of the data providers has 4G as they are all claiming. With a 4Glite, down loading should not take time but the reverse is the case. Those that claim to offer 3G does not offer up to that’’ regretted the Cost Engineer Onyeso.

    However another Smile Subscriber tells a different story, “I am based in Ikeja and have been a Smile consumer since the company launched its service in Lagos.  Hitherto, I had patronised other broadband service providers but came to appreciate the speed and reliability of Smile.  Smile offers the first true 4G LTE in Nigeria nay West Africa and this comes with the assurance of the best in technology.  Part of the advantage of the 4G LTE technology is that it eliminates buffering and eschews poor reception while enhancing efficient network coverage”.

    NTEL

    NTEL is the youngest data service provider in Lagos. They came on board with N8,500 for the unlimited plan and have increased the price 3 consecutive times. The same unlimited plan now goes for N17,500, which is N500 cheaper than Spectranet’s unlimited plan. When we walked into their store, we were told their data services are only 4G compliant, and calls are free and unlimited within the NTEL network.

    Victor Okoye, who lives in Ketu Lagos, says, “They are truly unlimited, I use up to 500GB and it is always disconnected at 30 days, I like them for that but that is the trend, they get the crowd and change policies, I will not be surprised if I wake up tomorrow and my unlimited plan disconnects at 10 days. But for their speed, it is fair. I have to change the location of my dongle from place to place so I can get better reception”.

    InterC Network

    InterC was launched 23rd August 2016. It is one which has coverage in Port-Harcourt, Kaduna and Abuja. Who knows, they might be planning on a massive launch in Lagos. Just like the Swift network, InterC has a fast internet service but it is only data based and users run out of data.

    From all indications, truly unlimited data plans are more cost effective as they give more value for money. The data capped plans are best for mobile devices or single users. The issue of slow connectivity and inconsistent reception is one that has to be nipped in the bud because it spans across all data providers in Nigeria.

    However, in a telephone interview, with Mr. Ifa Ayorinde of Spectranet he refuted claims that the Company’s 4G is not 4G. “At spectranet our 4GLTE is nothing short of 4GLTE. Our data is fast compared to other networks and many of our customers can attest to that”.

    Repeated calls to Smile Network telephone no. 07020444444 proved abortive. As at the time of going to Press the response was “Thank you for using Smile network.The number you called does not exist etcetera”.

    Though the Reporter spoke with Mr.Lotanna Anajemba, Head of Brand and Communications, Smile Communications Nig. Ltd, but response to questions sent to him through the telephone and email is still being expected as at the time of going to the Press.

    In a telephone conversation with an NTEL top management staff, though he pleaded anonymity, he said that their customer was expanding which shows that they were offering great services.

    He however, called consumers with grievances to call their customer line and have their challenges resolved.

    Others like Swift and, InterC network appealed to dissatisfied subscribers to get in touch with the customer service and resolve their issues.

    Additional Reports from Emmanuel Bright.

     

  • Firm empowers women commercial tricycle riders

    Women involved in commercial tricycle operations received a big boost at the weekend following an empowerment scheme by the Simba Group.

    Justifying the need for the scheme, Business Head of Simba Group, Minish Rohtagi who announced the programme as part of celebration of the 2018 Women’s Day, said his company hopes to provide baby centre and scholarship for tricycle riders.

    According to him, a governor of a northern state has promised that fifty tricycle drivers will be given to the group.

    “We are reaching out to other states too, apart from Lagos, and these also include the northern states. We already have the word of one of the northern governor that we will have fifty female tricycle drivers. This is heartwarming, because we would have assumed that it would have been difficult to get female drivers in northern states.

    “We give free services to women riders.  We are thinking of more packages like a baby center for women tricycle riders for example, and we also intend giving out scholarships.”

    Speaking on the contributions of Simba Group on the society, the Marketing Head, El Hadj Seck said many tricycles have been produced for Lagos drivers and more will still b produced.

    “More than 60% of tricycles used all around Lagos come from Simba group, and they are standard tricycles. Our tricycles have features like dashboard, in-built music players and so on and a very strong chassis. We test our products day by day to see that it is working well.”

    “We have been doing women empowerment over the years, and we hope to do more to better the lives of women in the society.

    One of the female riders, Ada Jesus, told The Nation that the scheme has been very helpful to her. “I am thankful to Simba group, I have benefitted from them, and I am able to feed myself and family.”

  • LG’s CLOi Robot sparks interest and excitement among consumers

    LG’s CLOi Robot sparks interest and excitement among consumers

    Riding waves within the Artificial Intelligent [AI] technology recently is LG’s CLOi Robot which was launched at the international Consumer Electronic Show [CES] 2018. While keeping up the momentum within the AI-led technology and products, LG’s CLOi Robot which made its debut appearance at the recently concluded LG Middele East Africa[MEA] Innofest 2018 drew spurring interest from attendees with high excitement and anticipations.

    LG Electronics announced the creation of ThinQ brand to identify all of its 2018 home appliances, consumer electronics and services that utilise artificial intelligence, explained President, LG Electronics Middle East & Africa, Mr. Kevin Cha, at a media event at the LG brand shop in Ogba Lagos. “LG ThinQ products and services will all have the ability to employ deep learning and communicate with one another, utilising a variety of AI technologies from other partners as well as LG’s own AI technology, DeepThinQ.”

    According to acognitive AI systems, the MEA spending on cognitive and AI Systems is expected to pass USD 114 million by 2021. Gartner has also forecasted that 50 percent of all analytical interactions will be delivered via AI in the next three to five years.

    Furthermore, according to the 2017 World Economic Forum’s Global Shaper survey, young people in the Middle East and North Africa expect the Fourth Industrial Revolution to have a significant impact on their working and daily lives, while many are comfortable about living in a future where robots work and exist alongside humans.

    “The advancements in AI and robotics are expected to transform lifestyles and industries around the world, ultimately improving humankind’s experiences from reducing repetitive tasks at home or work to even eliminating age-old malignant practices which is why significant investments will be made in this area,” said Cha. “We are confident that as the years progress, consumers in the region will see significant value brought to their lives by our AI-enabled electronics and home appliances making it extremely fruitful for both them as well as our retail and distribution partners,” he added.

    “The purpose of the ThinQ brand is to highlight that LG intelligent products are always thinking of you in order to make your life better. With AI being at the next frontier in technology, LG is working towards making AI more approachable and less intimidating.”

    DeepThinQ 1.0 was developed last year with the establishment of LG’s Artificial Intelligence Lab in Korea to accelerate research into AI. The platform enables easy integration of AI into a wider range of products, allowing LG product developers to apply deep-learning technologies to future products. In line with the open strategy of its recently announced AI brand ThinQ, LG products developed with DeepThinQ – from mobile devices to home appliances – will deliver a comprehensive user experience by linking a host of technologies and solutions to its state-of-the-art AI platform.

    “LG is committed to enhancing its portfolio of products with AI,” added Marketing Director, LG Electronics, Middle East & Africa, Mr. Derek Sim. “Globally, our mission has always been to add value to people’s lives and we strongly believe that investing in emerging technologies will significantly contribute to this goal. We are excited about what the future will bring and we look forward to how we can assist our valued customers become even more productive and efficient in their daily lives.”

     

  • Travel scams you need to be aware of

    Travel scams you need to be aware of

    One of the most frequently asked questions since the last few weeks is ‘Are you travelling?’ Irrespective of the seemingly harsh economy, friends, colleagues, relatives, turn to each other time and time again, requesting to know who and who is travelling.

    The Christmas season is characterised with so much love, sharing, giving, feasting that most people all over the world strive to celebrate it amongst loved ones and family members.

    Most companies shut down for periods of two weeks or even more, leaving staff with ample time to travel out of town or even out of the country. Like every other country round the world, Nigeria has its share of scam artists and fraudsters in every sector.

    With just eight days to Christmas and with many schools already closed, many families will be travelling this week. As you are preparing to travel to affect lives positively, there are people who are also planning to dispose you of your properties. All through the year, they have been perfecting ways on how to defraud you during this season.

    Travelling can be a very exciting and enjoyable experience but if you fall victim to fraudsters it can end up becoming an ugly and painful nightmare. We need to be mindful of travel scams, whether we are travelling on air, land, rail or sea.

    If you are travelling on air, the first place you are likely to encounter fraudsters is as you engage in purchasing your ticket indirectly. Most times, customers pay ahead and this has created opportunities for scammers especially during peak periods like now.

    Scammers will send offers by phone or mail of extremely low cost trips and demand pre-payment for trips that will eventually may not be executed.

    In view of this, the Nigerian Civil Aviation Authority (NCAA) cautions travellers to be very critical and suspicious if they receive such proposal especially if the cost is very low, the consumer is being pressurised to make quick and upfront payment.

    NCAA, which one of its responsibilities is to protect the interest of air passengers, advises passengers to be wary of any offer which describes a prospective carrier as ‘a major airline, leading airline etcetera’ without its specific name.

    Rather, cautions NCAA in a statement, the passenger should ask the person or organisation for their brochure and a few days to enable you think about the offer.

    “Ask for a confirmed departure date and flight, and whether your payments are refundable if you wish to cancel your booking. If the response to those requests is negative, then you have good reason to be suspicious.”

    Another scam which air passengers must not take lightly is allowing Airlines to force them to pay the increased ongoing rate after a passenger may have booked weeks back and paid the going rate as at the time of her booking.

    According to Chioma Aneke, “last year December, I booked and paid N21,000 two weeks ahead of my travel time to Enugu. At the airport on 24th of December, the airline official insisted that I must augment my fare to the current rate of N31,000.”

    Speaking in bitterness, she continued: “I pointed out that it was wrong and unprofessional but as the staff insisted and I did not want to miss the flight, I reluctantly paid an additional N10,000. The airport was filled with eager passengers ready to pay any amount to board the flight.”

    Passengers must keep an eye on their luggage before check-in.

    Just like air travellers, there are scammers on all travel routes. Like bees to a flower, fraudsters are drawn to vulnerable visitors and tourists who are unaware of their schemes and have resources to burn. These fraudsters directly or indirectly trick these travellers out of small change or, worse, set them up in way that spells danger for both parties.

    Whether you are taking public transport or private vehicle, you must be at alert to avoid being a victim. Road fraudsters employ so many tactics.  One of the most common one is when unknowingly to you, oil is splashed on your tyre at a fuel station or as you slow down in very bad spots on the road. Then the perpetrator calls your attention to it suggesting that your wheel bearing has wrecked, causing grease to melt all over your tyre. Once you buy into that, your journey becomes doomed.

    Another is egg throwing. They throw raw eggs at your windscreen. If that happens, do not even bother to use wipers as that action alone will make a total mess of the screen, thereby making it impossible to see ahead in which case you will be forced to stop as the scammers have planned. If such happens, manage and drive without stopping till you see large settlements, then stop and use water.

    Do not stop for one or few people on lonely areas who may be waving you down supposedly for help. Just pedal harder and keep driving.

    The fraudsters also engage distraction tactics. They basically distract you so that you are oblivious when they rob you. For instance, a person might come to you with the pretence of getting clarification on an address or direction and while you are listening to him or her or trying to help out, someone else robs you.

    The slow count, this is also a common occurrence in Nigeria. At first, you would not know this is a scam as the perpetrator usually seems honest and willing to perform the services that eventually get delayed in a bit to take advantage of the traveller. It plays out in many ways, but most popular at fuel stations food joints. An attendant engages you in a chat while calculating your purchase or counting your change, that way you impatiently do not pay attention to details and leave without cross-checking the amount you have been handed until you are already far gone.

    Merry Christmas and prosperous 2018.

  • LG donates to Kuje General Hospital

    LG donates to Kuje General Hospital

    As part of its Corporate Social Responsibility (CSR) activities, LG Electronics, a leading brand in consumer electronics and home appliances, visited Kuje General Hospital, FCT, Abuja, where it donated some units of all-new Gencool Inverter air conditioners, Jet Cool air conditioners as well as treated mosquito nets to the hospital.

    The brand has received accolades from Nigerian consumers over the years, for having their interest at heart in the development of cutting edge technological products. At the event, officials of LG Electronics interrelated with the hospital management as well as members of the community. The donated items are expected to meet the needs of the health institution in their mission to provide people in the community with excellent health care services.

    Speaking at the occasion, Head of Corporate Marketing, LG Electronics West Africa Operations, Mr. Hari Krishna Elluru, said: “We have remained competitive while improving sustainability;  we have enabled investment and innovation required to deploy new technologies and to safely and responsibly develop progressive products.” Speaking further, he said, “We believe that the air conditioning units as well as the other items we are donating today will improve the service delivery in the hospital and provide the enabling environment for the patients.”

    Also speaking at the occasion was the Manager, Fouani Nigeria Limited, Mr. Morhaf Ghazaly, who said: “This visit which is part of LG Electronics’ Corporate Social Responsibility (CSR) activities is aimed at reaching out to health institutions in the country. It is my firm belief that the items we are donating today will go a long way to empower this health facility as well as the people of this community in their quest to enjoy sound health by empowering the hospital staff to do their jobs more efficiently.”

    Receiving the items on behalf of the management of Kuje General Hospital, the head of clinical services, Dr. Musa Ishaku, commended LG Electronics for the kind gesture. ”We are proud to be the recipients of these distinctively designed air conditioning units and the treated mosquito nets. We appreciate LG Electronics’ generosity and good will to our hospital, which is clearly demonstrated by this donation.”

    Speaking further, he called on other corporate organisations and public spirited individuals to emulate LG in responding to the needs of health institutions. He affirmed that there are many organisations that are in dire need of support. “By donating these innovative electronic products, LG Electronics through this event has shown itself to be a brand that truly believes in the health sector.”

    He further said, “the donation of the air conditioners to the hospital was done at the right time considering the ongoing renovation exercise in the hospital.”

    Over the years, LG Electronics has vigorously pursued its CSR initiatives with all sense of responsibility and commitment, placing it at the forefront of giving back to the society. Top amongst which are the visit of the company’s executives to Orimedu Community Health Centre in Epe, Lagos State, Idi-Ayunre Community Health Centre, in Ibadan, CSR visit to Agodo Health Centre in Lagos, donation of engineering design lab to the faculty of Engineering University of Lagos, as well as the scholarship awarded to outstanding students of the University of Lagos and the most recent ones were the visit and donation of items to the Lagos State Motherless Babies Home, Lekki, and donation of air conditioning units as well as treated mosquito nets to Braithwaite Memorial Specialist Hospital Port Harcourt, Rivers State .